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Hello Solar Reviews

Based on 8 reviews

  • 5 star 0
  • 4 star 6
  • 3 star 2
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.50
  • System Quality
    4.38
  • Customer Service
    3.63
  • Installation
    3.67

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About Hello Solar, Solar Installers

Hello Solar is a Solar Power Installation company based in Melbourne and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes

Hello Solar Solar Reviews

The sales rep from here has been open & honest to us. They came to some of our terms in relation to a payment plan system. I believe the 5kw system we have purchased is one of the best prices available. I have beeen quoted numerous systems from all companies. The quality of the panels being used along with the inverter are rated as the top from all companies and suppliers I have been in contact with. Show additional information
They were able to extend the warranty on the Inverter for a small charge and allowed an upgrade onthe panels at no charge.
Bad weather did delay the panel installation.
Awaiting inspection.
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Felt really comfortable with the sales representative Christopher. Seemed a bit too true to begin, free battery, panel upgrades and all , thought it was a bit of a sales trick. But we've had the system installed for 5 weeks now. Inspected and connected as well. Not a bad deal. Show additional information
Their prices are great, and the installation itself is good, but due to issues within sales and customer service, the experience is negative overall.
Some avoidable mistakes made:
1. Lower-specced microinverters supplied and installed relative to the ones quoted
2. Unplanned cost of switch board upgrade, even though photos of switchboard were provided during quotation phase as requested
3. After installation, the unit was enabled and put online by installer. I was forced by Ausnet to turn the unit off until the power meter was enabled for solar.
4. Solar paperwork was not sent to correct energy retailer, even after checking a few time with Hello Solar that it was. It is now more than two months after installation and still cannot use the system and have another month wait.
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Got SMA unit with Enphase battery bit of effort setting up iPhone apps but done installation average but done got good value for money Show additional information
Called Hello Solar after seeing them at the footy. price was good, products were good. installation took around 4 weeks from signing up- great online system for doing the paperwork. also , they have a good online system for contacting them it's like a nice blog page.

Everything as expected , installers were a little late (said due to rain) but otherwise would recommend
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Their $1 battery offer is bogus. I have tried several times to order any size system with the battery offer and am unable to get them to book a date. They make rubbish excuses and say that someone will call back to take a booking and deposit, but never do. When you follow up and call, they pretend that there is no record of the earlier call. If you call back as another person, when you give them the same mobile contact number their system brings up the earlier call. In my opinion they are lying and have no intention of honouring the battery deal on a basic system. Show additional information
It is not installed yet. Show additional information