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Hello Solar Reviews

Based on 12 reviews

  • 5 star 0
  • 4 star 8
  • 3 star 3
  • 2 star 0
  • 1 star 1

Average Customer Review

  • Value
    4.25
  • System Quality
    4.09
  • Customer Service
    3.50
  • Installation
    3.67

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About Hello Solar, Solar Installers

Hello Solar have offices in Melbourne, Adelaide & Sydney

Hello Solar Solar Reviews

Installed 20 x 270W Jinko Panels with enphase micro inverters. Ensured they included every thing in the quote & emphasised it was a multi roof installation (panels on 4 different roof sections) with pitch up to 30deg & 3ph power. Though all this info was not passed onto installer, he did a great job in fitting the panels, & the enphase envoy in the restricted space next to the internal switchboard.
Hello Solar offered a fantastic price, & together with the knowledge & experience of the installer a great result has been achieved.
Pricing from your suggested suppliers were for LG panels with enphase micro inverters & all estimates were $10,000 plus
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Beware from this company Guys, they just first talk very nice and give us good quote once you guys sign contract they expand premium and extra costs specifically on when you guys on payment plans. Actually they gave me 5.2kW system with 1.2kW battery storage all including installation all together $7990 with zero interest plan and I paid $500 deposit for this deal. They installed my system and change new meter once meter changed they send very different price with interest charge every month. It looks totally different, actually hello solar charged me extra $890 for nothing???? All useless when I tried to contact Chris who gave me this deal even all solar information he never came on the phone after this matter happened. He just disappeared. I am going to see consumer court now for dealing this issue. Please I suggest to all please stay away from them. Show additional information
Lack of communication would be our greatest quibble, it took about 8 weeks from signing up to installation. In that time we got no communication from hello Solar unless we contacted them. Even then we felt we was always been delayed for one reason or another. However finally got a call to say installation would happen and it has happened now, been inspected and all OK. Now waiting for our next electricity bill. Show additional information
Most vendors simply did not follow through, one kept quoting on the wrong property and none really responded to our needs. Although contacted vendor independently you pointed us to reviews that gave us some confidence that we were making an acceptable choice. Show additional information
The sales rep from here has been open & honest to us. They came to some of our terms in relation to a payment plan system. I believe the 5kw system we have purchased is one of the best prices available. I have beeen quoted numerous systems from all companies. The quality of the panels being used along with the inverter are rated as the top from all companies and suppliers I have been in contact with. Show additional information
They were able to extend the warranty on the Inverter for a small charge and allowed an upgrade onthe panels at no charge.
Bad weather did delay the panel installation.
Awaiting inspection.
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Felt really comfortable with the sales representative Christopher. Seemed a bit too true to begin, free battery, panel upgrades and all , thought it was a bit of a sales trick. But we've had the system installed for 5 weeks now. Inspected and connected as well. Not a bad deal. Show additional information
Their prices are great, and the installation itself is good, but due to issues within sales and customer service, the experience is negative overall.
Some avoidable mistakes made:
1. Lower-specced microinverters supplied and installed relative to the ones quoted
2. Unplanned cost of switch board upgrade, even though photos of switchboard were provided during quotation phase as requested
3. After installation, the unit was enabled and put online by installer. I was forced by Ausnet to turn the unit off until the power meter was enabled for solar.
4. Solar paperwork was not sent to correct energy retailer, even after checking a few time with Hello Solar that it was. It is now more than two months after installation and still cannot use the system and have another month wait.
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Got SMA unit with Enphase battery bit of effort setting up iPhone apps but done installation average but done got good value for money Show additional information
Called Hello Solar after seeing them at the footy. price was good, products were good. installation took around 4 weeks from signing up- great online system for doing the paperwork. also , they have a good online system for contacting them it's like a nice blog page.

Everything as expected , installers were a little late (said due to rain) but otherwise would recommend
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Their $1 battery offer is bogus. I have tried several times to order any size system with the battery offer and am unable to get them to book a date. They make rubbish excuses and say that someone will call back to take a booking and deposit, but never do. When you follow up and call, they pretend that there is no record of the earlier call. If you call back as another person, when you give them the same mobile contact number their system brings up the earlier call. In my opinion they are lying and have no intention of honouring the battery deal on a basic system. Show additional information
It is not installed yet. Show additional information