Hello Solar Reviews

Based on 111 ratings Aus Ranking

  • 5 star 30
  • 4 star 50
  • 3 star 12
  • 2 star 7
  • 1 star 12

Average Customer Review

  • Value
    4.20
  • System Quality
    4.07
  • Customer Service
    3.75
  • Installation
    4.05

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About Hello Solar, Solar Installers

Hello Solar

Reviewers report paying: $2,000 - $5,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Hello Solar have offices in Melbourne, Adelaide & Sydney

Hello Solar Solar Reviews

Speedy installation

Got phone call from Hello Solar. Quoted me $1,000 less than other quotes
Very informative
Paperwork went smoothly,
installation...punctual, tidy, polite
Hello Solar arranged grid installation on the spot
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Good after sales service

The sales quoting was quick and efficient
The installers were professional and punctual
After sales service is very good
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Fast installation process, from quote to finish, less than 3 weeks.

Be careful during sales process. Pressure sales tactic is very obvious but I already know what I want before I made a call.
Installation process went smoothly, tidy and punctual.
Customer service is lacking. Very hard to get in touch if you need help.
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Hello Solar

Hello Solar's sales / quoting process was very professional.
The sales person was able to answer my questions & didn't mind negotiating the best price for my budget.
The installation went well. The team were polite, tidy & punctual.
The chief installer was happy to explain things & was very patient in helping me set up the monitoring system.
The customer service has been very good so far.
The system has been installed last week, inspected & the retailer & distributor have started the process to configure the FIT, meter etc...
The system is generating power as expected & hopefully will continue to do for many years to come.
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Great experience from quote through to installation.

Was totally satisfied with my recent experience with Hello Solar.
Not only did I think the package was great value, but the whole process was also professional, quick and simple.
That's the third time I've used hello solar (for residential and commercial property) and I'd definitely recommend them to friends.
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Couldn’t be happier..

From the initial contact from me to discuss options, to all the girls I spoke to in your office, the quote being sent through, to the 4 boys that came this morning before the scheduled time ( never happens ) to them cleaning up everything and not leaving anything behind other than 20 sparkling new panels everyone was very professional.
EVERYTHING has been exceptional. So far we are very impressed with HelloSolar.
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Smooth Sailing all the way

From the first call I made to Hello Solar, everything has been fantastic. Everything they said they would do, was done - and to the highest level. Even when 'dummy me' rang to find out why the normal green light wasn't lighting up at night! Two of the helpful staff (Ahsan and Helen) were in touch straight away. If you are looking for a stress free solar experience, then Hello Solar should be on the top of your list. Show additional information

Exceptional Customer Service!

Can not fault the process from start to finish the staff at Hello solar and installation. Customer service is stellar.
Briony Langdale & Alice Chilcott went above and beyond the call of duty to help us out with our technological questions.
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Advised deposit was refundable, until you ask for it back.

Not happy. Couldn't get the rebate and was told that we'd get a full refund (when we signed up) if that's the case. Now that we've asked for the refund, they gave us some nonsense story of needing to hold $150 for administrative costs. I've asked for the contract stipulating this but no response. Don't bother with these guys. There are better companies out there. Show additional information

pushy to sign

Sales and quoting felt rushed and I didn't feel they listened to what I wanted. Rather they were pushing the cheapest system they wanted to sell. Installation was very punctual and quick and tidy. Customer service is terrible and rarely return calls or address concerns Show additional information

Botched solar connection

Hello Solar connected my inverter to the wrong side of my meter. The 3+Mwh of energy I generated over summer went straight to the grid unmetered, and therefore uncompensated. My energy provider organised a meter inspection where the connection error was discovered, after I queried them about my higher than expected bill. I contacted Hello Solar about it and they have fobbed me off repeatedly. Very shoddy and dodgy. I recommend you avoid them! Show additional information

excellent Installation

Can not fault the process from start to finish the staff at Hello solar and installation Show additional information

Good Installation

I was happy with the purchase from the company and the time frame was quite quick so i guess now its wait and see if it does what its meant to do and save me money Show additional information

Fast to get you a quote, not so flash on anything else

Sales Process was fast with quoting and follow up phone calls, but ut stopped there... We had all approvals a month but we couldn't get our salesperson to call us back to see when they would be processing our order for installation. I made a few phone calls and sent more emails and demanded someone contact me and hey presto, we had the installer here 4 days later.
The installer was great.
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Hello solar

The installers were extremely polite, tidy, and did an extremely good job. Even the inspector mentioned how much of a good job they did. We will definitely be using them again. Show additional information

Still Waiting on Installation after 2 attempts and no communication

Customer service was quick in the beginning to set everything up. All contracts signed and deposit made. Installation date given. No installer arrived. Contacted hello solar. Another installation date given within the same week. Installer didn’t arrive and no contact. Attempted contact with hello solar again and took 3 days to get through. Said would call installer and ring back that afternoon. Didn’t contact me. Rang again and finally got through. Said they would try another installer and was given another date. So far the process has been frustrating and unprofessional. Not very happy. Show additional information

Good panels great inverter

Very helpful fairly responsive. Good follow up quote was quick and accurat Show additional information

Fantastic saving from my solar system

Sales team are prompt to answer any questions i had, making me feel comfortable with the sale,
Installation date was organised quickly and completed well. My system began tripping because of a circuit breaker the follow up team was prompt to fix this issue and an electrician was out to my property within the week to install a new one.
My bill was $1000 a quarter this time last year and now its $174 a quarter.
i have installed a 6.6kW system
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It’s been installed now what? Nothing from hello solar, nothing from the installer, nothing just no follow up at all except for this request for a performance review

No help what so ever as soon as the paperwork was signed Show additional information

Great Installation service - Shocking follow up service that went from bad to worse!

(Hello Solar have requested a review of their service)

Initial conversations with the sales team were OK however i was required to follow them up as to how to apply for the government rebate as no instructions were sent out to me. 4 - 5 phone calls later, we had this issue resolved with instructions finally being emailed to me the day prior to the rebate application. I was later advised this was standard practice however we were never advised in prior conversations, just the simple reply of "we will email you details today"

Applying for my rebate was an effort in itself. Hello Solar provided the government with the incorrect quote amount, (not much, just a 3 dollar difference). which, subsequently wouldn't allow me to log in to government online system to apply for the rebate. It took 2 phone calls to Hello Solar to determine what was going on.

Installation was exceptionally good - Hello Solar use contractors who, other than leaving rubbish behind, i cannot fault. The techs went over and above to explain the system, how it operated and assisted me in setting up the wifi monitoring system.

On the date of installation, Hollo Solar overcharged us by $1880.00 - i have raised this matter with them to which i was advised the funds would be immediately refunded. We are now going on 3 weeks post installation, at the money is yet to be returned.

I wouldn't discourage you from using Hello Solar as their pricing is quite reasonable. Just be mindful that if something goes wrong, its an uphill battle to get any resolution.
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Disappointed with customer service,

Disappointed after 3 follow up phone calls to ask to be refunded on deposit paid to the amount of $300.00. This still has not been refunded into our account. We have been paying interest on this since November as this had to be paid via credit card. Would appreciate if someone at Hello Solar would honor what they say - when they say," be refunded tomorrow". This has now been nearly 2 weeks! Show additional information

Terrible installation and follow up. Water pouring into house

Re: Poor installation due to lack of due care and skill of solar system.

Outline the history of your complaint:

On the 22nd of November 2019, Hello Solar sent an electrician to install solar at my home address (refer agreement letter)
On Friday the 10th of January 2020 at approx. 8 pm, I walked into my garage and noticed a large hole in my ceiling. The plaster had collapsed and landed on my Audi SQ5 which was parked in my garage.
There was quite a bit of water on the floor as well as wet plaster everywhere. Photos sent through to the office vis SMS
I attempted to call hello solar and sent emails to the [email protected] email address. I also sent a text message to the phone number that was listed on the safety certificate.

I received a phone call from hello Solar who was out at dinner and explained that it seems the installation of the electrical conduit through my ceiling must be leaking and the whole roof has collapsed and on top of my vehicle. She assured me that it will all be sorted through their insurance and warranty department.

I then received a phone call from the electrician who installed the solar. He came out the following day

He arrived on Saturday at around 11 am

He assured me it was not something he did. He went up on the roof and poured water on the roof whilst his colleague was inside the garage. There was lots of water leaking however he said it was not coming from where he ran the pipes through and said he would contact Hello Solar on Monday to discuss further

I had to call Hello Solar on Monday at 12.30 pm as I had not heard from anyone. I was assured I would receive a return call. I was contacted by them later that afternoon and advised that he would arrange an independent plumber to come and look at the leak.

He scheduled Plumb First to come out after 6 pm on Tuesday the 14th of January.

I met the plumber and he inspected the job. He found water leaking from where the pipe was running through the ceiling. He advised there was a large amount of silicon used around the conduit and it was quite a poor installation. He contacted Hello solar and provided a quote to her to have the installation done properly by a plumber and to have the ceiling repaired, plastered and painted. He also advised he would be able to do this on the following day. She advised him she would need to get approval first.

I also forwarded to Hello Solar the quote to polish my vehicle and reapply the ceramic coating

Today on the 16th January after several conversations they advised that they do not want to use the plumber they sent and would prefer to use the electrician who did the installation

I do not accept this as a reasonable outcome as he is not a licenced roof plumber and as the plumber advised yesterday, the installation has not been done correctly. Your installer has not carried out the installation with due care and skill and I am not confident the repair will be rectified by him correctly. I have been in contact with consumer affairs and they have advised that I am well within my rights to request this be done by a licenced plumber.

I am more than happy to provide a separate quote for the polish and reapplication of ceramic coating for my Audi SQ5 however I will not accept just an average detailer to carry out this application if they do not know how to reapply the ceramic coating

I have been more than reasonable in this situation and accepted that you would send out a third party to rectify the issue however it seems after you have received the quote, you are looking at ways to reduce your exposure.

I have forwarded all correspondence to this company and expect this resolved before we have any further rain to avoid any additional damage.

I would like this issue resolved immediately in the following way

1. You arrange plumpfirst to come out on Friday to complete all repairs and
2. Authorise the polish and reapplication of the ceramic coating via the Audi approved detail
I am not requesting any additional monetary compensation; I simply want all to be restored to the way it was prior to Hello solar installing the solar system.

I am concerned that as the electrician you use is not a licenced plumber, there will be future issues with water entry into my property.

If we cannot come to an agreement on this, I will be seeking legal action with the relevant complaints agency to arrange the removal of the whole system and restore the property to its original state prior to the installation as well as the rectification of my Audi SQ5

Please advise of your position within 24 hours of receipt of this email and I request all correspondence from this point be in writing.

Please also note, as it has started raining, there is more water leaking onto my garage ceiling causing further damage.
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Great, smooth process and easy to talk to

Sales process easy with local call centre. Pleasant to talk to and great explanations.
Whole process was guided, with lots of updates.
Install was great. Efficient, the guys cleaned up after, and it looks well done.
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Highly recommend Hello Solar

Had a great experience with Hello Solar.
Apart from a slight miscommunication over the Christmas break, they were great to deal with and flexible as we didn't have a firm date of moving into our new house.
All was resolved early in the new year and had the system installed less than a week after the approval was given. The guys who installed the system were great and gave me a good rundown on how it all worked.

Great to work with, would recommend them to anyone.
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This is the second system we have had installed. Very happy with customer service and very good installation both times. Would highly recommend this company

Hello Solar use local electricians. Which is good for local business Show additional information

Great Installation very professional very happy with sales and service NW

Happy with sales/quote
Installing great Polite Tidy very Professional
Customer service to grid great NW.
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Great to deal with but!!!!!

I am very happy with the end result. I was given some poor advise as to how to obtain the Vic Gov rebate, but got there anyway in the end. Mine was a shed install on a new home. When the installer arrived he measured the distance from the house to the shed and then told me that the 6mm under ground cable was insufficient to carry the load of the system and required the cable to be 16mm. I had to have the under ground removed and replace at significant cost. So beware if you have as similar Install in mind. Show additional information
Hello Solar have a great upfront sales experience, post sales support is not very good at all though either is their project management. My initial experience was great pre-installation and pre-payment!

I bought my system in June, it was operational in about September and the app to monitor not completed until late November.
The project management was absent. This must be a rinse and repeat process. I was chasing my retailer for a smart meter and then had to get my board modified (L2 electrician I don't remember what this was). Everything happened serially and without an end to end view of what is needed for the system to go live. We seemed to stumble onto the next hurdle one step at a time which then introduced the next set of delays. This could have been very simple with a simple checklist or project plan up front - even if I had to manage it.
Chasing Hello Solar for support, once they have your money, is painful and fruitless. Oh and they want full payment essentially BEFORE they install
I don't believe that they are particularly knowledgeable about the technology either. I opted for a string system to keep the costs down and was interested in adding some enphase microinverters to optimize the system and cost/benefit. They didn't really seem to know anything about these and quoted adding them to all panels (pointless to my mind)

If you use them and get a GROWATT inverter however, the local GROWATT support is excellent - just don't bother with Hello Solar for support
Their installers were just local tradesmen who were subcontracted. They seemed to do a good job, but that is the luck of the draw I suspect

Lastly, I have a 5.5kw system my inverter maxes out at 5kw (which the app shows it is hitting). My electricity usage is about 1kw / hour. I am only receiving 2kwh of credits from my retailer. I do not know where the other 2kw per hour are going? It's not much money every day, but I would like to understand this - I will not bother asking Hello Solar again

I would consider Hello Solar again though, but the price would need to be excellent. This was a really good price and the system is in and functioning and overall that is what matters, but you need to expect a slow installation and you are in trouble if you need anything from them beyond payment date. You get what you pay for and Hello Solar compete at the bottom price range. I didn't expect premium service at this price point, but I did expect better support than what I received.
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Highly recommend hello solar they have been great was on my roof in 3 weeks up n running best company AAA plus

Hello solar was excellent to get the job done good price too Show additional information

Excellent service

Staff were excellent in their assistance navigating the solar rebates paperwork, Mohammed was great in his assistance whereas the solar rebates staff were hopeless.Installation was quick and gained top marks from the electrical inspector which was re assuring. Show additional information

Solar

No trouble with installation, or customer service but we have no idea how the app works and Zeversolar were no help at all Show additional information

Good solar system, great at sales, but lack customer service after you have signed up.

Great with selling me the system, always happy to help with questions and answers when I was looking at buying, however after I signed up, the install date kept getting delayed, when I would ring and ask for the install date, everyone was unsure, asked for the manager and was told they would ring me back with a date, they never rang back. Got an email finally confirming install date (aprox 4 weeks after it was meant to be installed).

Installer turned up on the day telling me straight away he could not fit all the panels on my roof (i had already asked many times before I signed up whether they would all fit, and was told yes as they measured my roof using computer mapping). I argued with installer who agreed he could fit them on my roof. After the install was finally done, i found a-lot of rubbish (screws, bolts, electrical wiring, terminals etc) in my gutters and on my roof.

Happy with the sales team, very unhappy with install side of it.
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After initial problems with the installation Hello Solar managed to fix the problem. Now the system is running at its full potential. Show additional information

Fantastic

I am very happy with my solar system purchased from Hello Solar. The company has helped me with a good price and professional delivery. We are going to be recommending to our friends and family who are also interested in going solar. Show additional information
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Good value for money. Working fine. Saving lots of $$

I got 24 X 275 Watt Polycrystalline Astro panels and a Zeversolar inverter. Not the best panels around but they were cheap, do their job and is saving me heaps! During good sunny summer days, I get 35-40 kWh per day. Installation was straight forward and neat. Took about 5 hrs. to complete. They explained and showed me how to read the various readings on the inverter meter. Setting up the wi fi to my modam took a while but we got there. Phone lines are not easy to get through if they need to be contacted. Overall, happy with the whole installation and company. Show additional information

Easy to deal with Hello Solar. Great Installation

The sales/quoting process was painless and quite quick. The installation went very well. The installers were two of the most polite tradies that I have encountered. The government inspector stated that this was one of the best installations that he has seen. All follow up doc was submitted punctually to our energy supplier for grid connection. Show additional information

JUST DONT

Absolutely disgusting business practices. Wanted a deposit before sending out full contract then messed up the contract so I called it off. Ignore all phone calls have just got my money back through a credit card chargeback. Have reported them to consumer affairs. Just stay away from these crooks. Show additional information
My experience with hello solar is that they are quite pushy. You must be patient and not immediately sign up. You need to ask them for winter pictures and pictures late in the arvo of your roof to understand shading impacts.

I believe that they may be prone to telling a few furphies, eg we have some panels from company who went into liquidation, when i think they are waiting to fill up a pallet.

I am not impressed by handing over a deposit before i see the paper work. Always told special will only last a few days.

On the good side, they were able to accommodate my requests for locating the panels over 3 sections.
Ordered on 12 December 18 with an install date start of March 19.
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Horrible, DON'T USE THIS COMPANY

Strongly recommend not to use this company. In the beginning they were really easy to deal with and great customer service and then once it came to installation there was an mistake made on their behalf and they are refusing to fix it, they are really rude and difficult on the phone and basically couldn't care less. We paid to have the solar panels on an angle and they didn't do this (we paid $30 per panel x 24 panels). At first they admitted it but now the customer service rep is saying we don't have proof and too bad (he even admitted it would be too much of a hassle to get them to come back out and we just have to accept it) Really really disappointed mostly definitely won't be recommending this company and will be taking it further. Show additional information
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We are on a single income with young kids with a very tight budget. The guys you gave us quoted us $7-9k yes it would have been nice to have that kind of money to spend but sadly we dont.

We got a 6.6 system for $3250 after Fed Gov Rebate and $2k Hello Solar special. Yes we understand its not the best system out there, and you get what you pay for, but its all we could afford to pay for. So far its been working great and we are really happy.
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Dealing with Hello Solar was very good to start with, our sales lady Briony Langdale was fantastic.
Everything was going well,then we were told that our installation was to take place in August.
Pity about the weather ,when the installers turned up, had left all the panels and go off and do another job.They came back two days later ,the senior installer told us he had discovered asbestos behind the outside cladding, he made a phone call to his base .He then told us he could not do the installation , loaded up all the panels and headed back to Melbourne.
I then rang Hello solar, asking to speak to Briony ,but was told she was busy ,about ten minutes later a man called Dave rang and said he was from the technical section ,what was the problem, so I told him.
He told me he would make some phone calls and get back to me,about half an hour later he rang back and said the installers would be coming back in a couple of hours to do the job.
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Paid for the system in full and were told it would be installed within 2 weeks. It took 2 months. The zeversolar inverter didn’t work. Hello Solar wanted to blame too much power coming from the grid causing an error. It wasn’t. Took weeks of phone calls and frustration to get it replaced. From the time we paid until we had a ‘working’ system took 3 & 1/2 months. Our system has 6kw panels with a 5kw inverter. Our system should be generating around 20kwh per day. We’re getting less than 10kwh. Our power bill has increased due to needing to remove tariff 33 and paying the higher tariff. We have been using most power through the day having to change our usage habits. We bought solar to reduce our power bill and have had the opposite outcome. We had trees removed prior to buying solar to ensure panels get enough sun. Wish my hubby read reviews prior to signing with them. I hope this helps others not make the same mistake we did with using Hello Solar. I will be getting another company to assess my options. Show additional information
I found the website very helpful - helping clear the murky waters of solar. It gave us the confidence to look further into other solar providers & know what to ask for.
Teaslec was fantastic can’t recommend him enough - he has even followed us up after knowing we went with another provider to ensure we’re happy. I would have selected him but we went with cheaper which worried me but about 4 weeks into our solar installation we have had no issues.
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Hello solar is a great company to deal with. Installed on time and great customer service and value for money Show additional information
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