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Hello Solar Reviews

Based on 17 reviews

  • 5 star 2
  • 4 star 11
  • 3 star 3
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.53
  • System Quality
    4.53
  • Customer Service
    3.69
  • Installation
    3.77

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About Hello Solar, Solar Installers

Hello Solar have offices in Melbourne, Adelaide & Sydney

Hello Solar Solar Reviews

Dave installed our solar from Hello Solar. He was fantastic, worked so hard in extreme heat. Installation is so neat and he cleaned up everything when finished. Cannot recommend him enough. Thanks Kay Sier Show additional information
Had system installed to run along side of existing 1kW system. Took 6 weeks from quote to install which was brillian, thad initial feedback problems but that was energy supplier not Hellosolar (line voltage too high) both are running on different inverters and same roof angle they are both generating similar daily kWh per 1kW of panels, seeing as original system cost $12.000 and this $4.500 installed including a new safety switch (old one faulty) the zevercloud inverter with wifi is brilliant and the 5kW system is almost enough for zero power bills ( 2 person residence ) it has been operating nearly 3 months now and all looks great, looking forward to negative summer power bills. Show additional information
Ordered in June 2017. Had lots of silence and poor follow up. When finally got through told they were having trouble getting the approval through.
Eventually got approval and was told we would be called about the installation. Over a month passed and we got random call about our order with lots of pathetic excuses. Told should be able to get installation done on 23 Nov 17. No further contact and 23rd has been and gone. And guess what my roof is still empty.
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To be installed in January. Recommendation by others as well as evaluation of specifications. Show additional information
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Installed 20 x 270W Jinko Panels with enphase micro inverters. Ensured they included every thing in the quote & emphasised it was a multi roof installation (panels on 4 different roof sections) with pitch up to 30deg & 3ph power. Though all this info was not passed onto installer, he did a great job in fitting the panels, & the enphase envoy in the restricted space next to the internal switchboard.
Hello Solar offered a fantastic price, & together with the knowledge & experience of the installer a great result has been achieved.
Pricing from your suggested suppliers were for LG panels with enphase micro inverters & all estimates were $10,000 plus
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Lack of communication would be our greatest quibble, it took about 8 weeks from signing up to installation. In that time we got no communication from hello Solar unless we contacted them. Even then we felt we was always been delayed for one reason or another. However finally got a call to say installation would happen and it has happened now, been inspected and all OK. Now waiting for our next electricity bill. Show additional information
Most vendors simply did not follow through, one kept quoting on the wrong property and none really responded to our needs. Although contacted vendor independently you pointed us to reviews that gave us some confidence that we were making an acceptable choice. Show additional information
The sales rep from here has been open & honest to us. They came to some of our terms in relation to a payment plan system. I believe the 5kw system we have purchased is one of the best prices available. I have beeen quoted numerous systems from all companies. The quality of the panels being used along with the inverter are rated as the top from all companies and suppliers I have been in contact with. Show additional information
They were able to extend the warranty on the Inverter for a small charge and allowed an upgrade onthe panels at no charge.
Bad weather did delay the panel installation.
Awaiting inspection.
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Felt really comfortable with the sales representative Christopher. Seemed a bit too true to begin, free battery, panel upgrades and all , thought it was a bit of a sales trick. But we've had the system installed for 5 weeks now. Inspected and connected as well. Not a bad deal. Show additional information
Their prices are great, and the installation itself is good, but due to issues within sales and customer service, the experience is negative overall.
Some avoidable mistakes made:
1. Lower-specced microinverters supplied and installed relative to the ones quoted
2. Unplanned cost of switch board upgrade, even though photos of switchboard were provided during quotation phase as requested
3. After installation, the unit was enabled and put online by installer. I was forced by Ausnet to turn the unit off until the power meter was enabled for solar.
4. Solar paperwork was not sent to correct energy retailer, even after checking a few time with Hello Solar that it was. It is now more than two months after installation and still cannot use the system and have another month wait.
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Got SMA unit with Enphase battery bit of effort setting up iPhone apps but done installation average but done got good value for money Show additional information
Called Hello Solar after seeing them at the footy. price was good, products were good. installation took around 4 weeks from signing up- great online system for doing the paperwork. also , they have a good online system for contacting them it's like a nice blog page.

Everything as expected , installers were a little late (said due to rain) but otherwise would recommend
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Their $1 battery offer is bogus. I have tried several times to order any size system with the battery offer and am unable to get them to book a date. They make rubbish excuses and say that someone will call back to take a booking and deposit, but never do. When you follow up and call, they pretend that there is no record of the earlier call. If you call back as another person, when you give them the same mobile contact number their system brings up the earlier call. In my opinion they are lying and have no intention of honouring the battery deal on a basic system. Show additional information
It is not installed yet. Show additional information