SEM Group Reviews

Based on 94 reviews

  • 5 star 45
  • 4 star 44
  • 3 star 5
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
  • System Quality
  • Customer Service
  • Installation

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About SEM Group, Solar Installers

SEM Group
Gold Partner

SEM utilise industry leading products & technology to ensure the performance and longevity of your solar system.

Offering great value for money, our experts will be able to advise you on the best system for you.

We also offer great finance options where your repayments are similar to what you make from your solar system.

Our experience and diverse range of products coupled with outstanding customer service and support allows you to sit back, relax and enjoy the comfortable process of your new solar installation.

SEM Group Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Instant savings and quality and timely service. Show additional information
Great team of professional, we can not expect more, the installation was quick with attention to details. and all very friendly. Thanks for all guys. Show additional information
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Went with SEM who was quick, efficient and very friendly, they also provided a very competitive quote.mJoss came to visit and provided great advice on how best to go about choosing the right panels, inverter and location of panels etc. The installation was quick and went smoothly. Some other companies did not come to visit and tried to get a deal over the phone.

We are still waiting for Energy Australia to complete the meter upgrade after almost a month, so will be able to tell more about the performance of the system once everything settles.
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Very smooth transaction. Install process was fast, and all staff from initial sales person, management, office staff, installers, was extremely helpful, and all went out of their way to make this experience a very pleasant one. Show additional information
Felt so comfortable dealing with sem group from start to finish, installers did a great job and I am so happy with the money we are saving already with our system. Thanks again you did a great job Show additional information
We received several Solar quotes from Solar installers early Dec, however, first impressions count. Si advised us of the types of Systems that they offer and explained the difference bewteen the systems.

He did not pressure us, nor ask if we have had any other quotes, and, did not say a bad thing about other Solar installers.

They may not have been the cheapest, but information we received was very well presented, knowledgable and all our questions were answered.

Our decision was made easy to choose SEM Darwin.

We were emailed our install date and kept informed by the admin staff throughout.

The install team arrived on time as scheduled, asked if we had any questions prior and kept us informed throughout. They went about their duties professionally and at the end of the day site was left clean, a credit to the installers.

Big thanks to the SEM Darwin team.
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We really loved the information given at our consultation and not from just a sales rep but from an actual person who follows and installs the job from start to finish!! Show additional information
Approachable and very professional. Show additional information
Our Sales Rep Si was very helpful, nothing was an issue even when we got him to re quote 3 times as we kept changing our minds. Installation was a breeze and the guys were very professional at all stages of the process. I would highly recommend SEM Group in Darwin to anyone who is considering putting up Solar!
Thanks again team.
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We chose a larger system given our Electricity Account was just short of $5000 in the last 12 months. SEM was the only provider that enquired as to the level of usage and offered an option that was the biggest that we could install given our available power system of 1 phase. Also they were happy to install the Inverter inside the garage due to direct sun issues and install a timer for the hot water system. Others seemed to offer a vanilla offering of middle of the road system and cost.
Process through to installation from SEM was great and very efficient and it was only that we had to wait 4 weeks for Energex to approve the size of the system and issue the EWP to our electricity provider (AGL) that was disappointing.
There was a further let down when dealing with AGL and trying to get them to install the new smart meter. After 3 follow up calls and being told that connection would not be till 12 Jan 2019 we received a call to advise that the smart meter would be installed on 10 December 2018. That was better than I was expecting, but unfortunately their installer forgot to turn the hot water system back on.
Three days later we received our new contract details as well. Of course we expected that we would get offered the current best offer from AGL of $0.20c feed in tariff, but alas our expectations were again demolished by their service. Another call to AGL to get this changed and all is now operating smoothly.
Looking forward to seeing our first full monthly account on solar. Over the past few weeks of using solar our daily cost from AGL has dropped from around $12 to about $3.50 for the periods between 6.00 pm and 5.30 am, however our level of feed in rebate each day has varied between about $4.00 and $8.00 depending on cloud cover and production.
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feel like the after installation communication a little below expectation with the office. Show additional information
The people at SEM Solar in Darwin NT were just great. Very efficient arrangement of appointment time to check out our house. They do all the necessary paper work for us (building department approvals, power company connection arrangements, arranging the federal rebate $, etc).
The guys came were happy and friendly and did the whole lot -- all 22 panels and the power inverter/system -- in under one day.
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A First class service from start to finish... few issues with roofing structure but with help from sales person and installers all was sorted out and a complimentary upgrade on certain components. Would highly recommend SEM as a top rate solar company and installer.. Jarra was exceptional as was Peter. Thank you all Show additional information
From the initial contact to the service and back up after the install, I couldn't be happier with SEM Group.
Pete was a wealth of knowledge who was able to answer every question and concern with excellent service, not to mention the great price!
Jack and the boys were brilliant with the install and extremely helpful with showing me the ropes with both the system but also setting up the app for me. And also Kerrie in admin, who made the whole process a smooth as possible and even kept in contact with making sure things were sorted with my energy company.
I am genuinely very, very happy with them, and will definitely use them when the time comes to shop for a battery!
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We had quotes from 2 suppliers and we would have been happy to go with either. SEM was slightly cheaper so that is who we went with.

They have been really good to deal with, following up any queries etc that we had and paying attention to any specific requests we had.
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We were very impressed by this company. Too early to comment on the quality. It was not the cheapest system we saw advertised but the cheapest doesn't always translate to good value. Show additional information
From Matt's guidance and expert advice over the phone, to Josh who dropped everything to attend site and patiently explain the electrical works that put our minds at ease, and to all the Tradies & Labourers that worked there bums off in disgustingly hot weather to get the panels on the roof. The team from SEM Darwin were professional, helpful and friendly from the minute they arrived on site. The boys were very respectful of me, my family and property whilst on site. I noted the level of teamwork these boys had for each other was amazing. The attitude of all involved in my little project is a testament to the company I would highly recommend SEM Darwin. My wife & I, thank you all very much for the level of service you and your company has provided us. Peter Show additional information
Hi Finn, yes, in regard of quality of system. We hope it's good but it's hard to say only a few weeks after installation.
Perhaps a survey after time has passed will give a more accurate response
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Fantastic service, we organised the install and quote through Brett Adams who has very helpful and accommodating of our questions. Show additional information
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still waiting to connect via energy provider
looking forward to the savings
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Very professional team! Show additional information
Prompt responses, proactive, professional customer service was what SEM was all about. Team was highly experienced and everything is working amazingly well since day one. Can't go wrong with SEM. Show additional information
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SEM is very accommodating and prompt for answering my queries and special thanks to Brett.

More than happy now as our Solar is on and running and so with the air conditioning unit.
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The whole experience with SEM Brisbane was first class from start to finish. From the initial consultant who visited our home on the Shine Coast to the excellent installation team who install the system I could not have been happier. There follow up service has been excellent as well. Show additional information
I had my 35kW system installed by SEM Brisbane over five months ago and I have waited till this time to write a review based on whether the system has produced what I was told by the sales consultant.
My initial solar journey was with another provider. The experience was full of confusion and a lack of confidence that I was dealing with the right company. Four years later, Brett from SEM Brisbane came along. Brett was extremely knowledgeable and filled me with confidence that I would be well looked after. The monitoring device that they installed prior to the solar not only confirmed what Brett told me, but also gave me the raw data to enable me to make an educated decision on which system size was best for me. I have not looked back!
I am a large electricity user particular through the day and with the solar i have seen reductions in my winter bills of over 50%, ratifying what I already know, which is that I should have done this years ago!!! I would highly recommend SEM Brisbane for any solar project that you are looking at and now they're even looking after my power hungry air conditioning units and LED lighting upgrades. If you are talking to Sem please ask them to pass on my number as i am happy to discuss the success of my Solar Journey with Brett and the staff at SEM Brisbane.
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Happy with all areas of service. Show additional information
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SEM have been in regular contact and held my hand through out the whole process Show additional information
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Great company to deal with and installation was top quality. Highly recommend Show additional information
Right from the beginning of the process from obtaining the quote to install has been nothing short of fabulous service all the way. Help with the rebates process, all of the install and electrical documentation was prepared for me and all I had to do was sign on the dotted line. They even offered a solution for cheaper rates for finance for solar specific loan. Install on the day was was excellent, prompt, tidy jobsite and nothing left behind except the system :) what a great bunch of guys. they went above and beyond! Congrats to all at SEM for a job well done. I will be telling anyone who is considering solar to call you :) Show additional information
Great service from the beginning right through to the end ,would highly recommended these guys Show additional information
Ordered online booked in a date, quote was good.
Service was fantastic,
Installers were prompt, safe and clean.
Owner turned up several times to check which shows he cares.

10/10 service, affordability and know - how.

Supplier Reply

Thank you David for your fantastic feedback. Im pleased that everything went well Show additional information
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Excellent customer service before after and on the day. Great ongoing service from the office. Clean and tidy workmanship. So glad I used SEM Darwin. Have already recommended others. Had the installers show me how to use the system on the day. Can't fault them. Show additional information
Excellent service and good backup Show additional information
great service, great parts and great after sales service Show additional information
Excellent customer services from start to finish.
Si is really helpful and installation team had the job done without any drama's.
Power and Water delayed the installation of meter due to backlog (no fault of SEM)
System working extremely well and seeing results on our production/consumption monitoring via Solaredge.
Would highly recommend SEM for Solar needs.
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Didn't have much to do with the sales dept. as ordered through YGP however the team that did the install were fantastic, friendly, and fast! Show additional information
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