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SEM Group Reviews

Based on 35 reviews

  • 5 star 15
  • 4 star 17
  • 3 star 3
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.42
  • System Quality
    4.66
  • Customer Service
    4.71
  • Installation
    4.71

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About SEM Group, Solar Installers

SEM utilise industry leading products & technology to ensure the performance and longevity of your solar system.

Offering great value for money, our experts will be able to advise you on the best system for you.

We also offer great finance options where your repayments are similar to what you make from your solar system.

Our experience and diverse range of products coupled with outstanding customer service and support allows you to sit back, relax and enjoy the comfortable process of your new solar installation.

SEM Group Solar Reviews

I’m one of those people who check out everything before signing.
Google is a wondrous thing.
I checked on sem reviews, I checked on the gear they quoted me on.
I checked the other quotes and their products, and settled on sem.

They turned up on the day they said they would and had the system installed and up and
running in 3 - 4 hrs ,as they said they would.

I’m very happy with the whole process.

I’m also happy that there is an app for the system which means I can check any time from anywhere.

I recommend SEM for your solar install.
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Great service, minor product hiccup but SEM was straight onto it to get it sorted. Show additional information
They will be installed this month.
All other contractors who quoted used the web to locate our house and the quotes were done via email
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The installers were great but the office staff do not answer your queries in a reasonable time frame. Seem to have been forgotten since it was installed.. Show additional information
From doing due diligence on the initial solar system quote - we quickly discovered it is a competitive industry with choice & multiple suppliers. Information overload can be a trap. After talking to many suppliers and comparing quotes - we settled with the first supplier based on the relationship formed with the sales consultant - Pete. Pete was extremely helpful with answering questions, supplying additional information and giving us a great value for money proposal. The installers (Steve & Jack) were also quick, efficient and helpful. Overall to date - a good experience. Show additional information
Job was completed on time, great before and after service. Show additional information
I was debating between two solar businesses.it was the quality customer service that got me to SEM. The ability to be flexible with times to meet and discuss with being imposing or placing pressure was great Show additional information
SEM provided a great service including home visit to see where best to install solar panel which were installed without delay, SEM staff were very knowledgable on the product they were selling and answered all our questions and provided follow up service. Show additional information
The whole process was fantastic! Great product for the price, fantastic cutomer service from all the staff especially Si. Would definitely recommend to others! Show additional information
When we looked into getting solar I contacted 2 companies for quotes SEM Darwin being one of them. We went with SEM for the following reasons. Our quote was back to us the next day and a follow up call was less then a week later to see if we were happy with the quote. Right from the beginning to the end the customer service was great. All staff from the Managers, office ladies, installers and electricians were outstanding. Our power bills have come down substantially and the unit will have paid itself off in a couple of years. I would recommend SEM to anywhere considering investing in solar. Thanks guys - great job. Show additional information
Fantastic to deal with from start to finish. Show additional information
Si and SEM impressed with their knowledge and professionalism when working through the best system setup for our property. Results have been excellent and install and after sales from SEM has been great. Show additional information
Great customer service from the sales process right through to installation & after installation follow up. Show additional information
Prompt, efficient with great support and back up Show additional information
In a very competitive market, SEM understand the importance of being flexible in terms of meeting after hours. Si was very helpful and the tradesmen were all very polite and on time - we used their electrical services as well and will use them again for sure. The ladies in the office completed the 'polite and helpful' trifecta.

The solar install was over and done with within a few hours. PowerWater failed to turn up for the scheduled meter change-over but SEM do the chasing and are organising an alternative date for the change.

The text messages to let you know they are on their way to your house are a nice touch.

SEM Darwin is clearly very well managed and the owners and staff know how to keep customers happy.
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Helpful explaining system options, no rush when quoting after hours on Friday afternoons.
Quality and clean install.
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Yes my experience is really good Show additional information
SEM Darwin are an incredibly professional outfit. Their salesman Si was not pushy and very informative. The installers were hard working polite and cleaned up as they went. The after sales service is exceptional, Matt Byrd had incredible patience with me, and drive over 150 km on each occasion to solve problems I was having. Show additional information
I was very happy with SEM, Si had all the answers, although I never heard from one of the others and the other I heard from via sending me an email quote without even coming to my house. I was very impressed on installation day, everyone turned up nice and early and all was done in no time. Show additional information
I was going with another but because of poor service as far as returning phone calls etc I contacted Sem Darwin and asked them to match their quote with LG panels and Solaredge inverter which they did so I then went with Sem Darwin and am very happy.
Sem were the only ones who came out to quote all the rest quoted off google earth
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Absolutely fantastic. From the pre-sale in depth information and recommendation, no fuss install and after sales support, SEM is the way to go.
Thanks so much to Si and team for a seamless transition to solar ?
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Great support after installation too. Genuinely interested to ensure we got great results. Show additional information
Customer service amazing, product knowledge by Si and Josh was amazing, install was seamless. Have recommended to everyone I know Show additional information
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Not installed yet as still waiting on NT government, weather and builders. Show additional information
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SEM were great, Si made contact straight away, wasn't pushy, just went over a few good points.Sent through a quote and was then open to talk about options.
Installation day was booked in a lot sooner than others were saying they could. The installers were great even after a couple of mind changes on my behalf and a quick U turn down the road to suggest something else to which the happily obliged and went with. Matt came and allowed us to make some more modifications. Really great work and customer service. Would highly recommend them.
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I made contact with 2 other companies before I got hold of Si from SEM Darwin. It was all down hill from there. I had a good idea of what I wanted and what I thought was a fair price. I got a far superior product for the price then I expected and the system was on the roof 2 weeks after I signed, connected to the grid 7 days later! Si knows his business and he was easily contactable, even after business hours. (Not sure he would have wanted me to say that.) In the first 3 days connected I drew 49 kWh from the grid and fed 66 kWh into it! Enough said! Thanks heaps Si! Show additional information
We received 3 quotes, 2 people came out to my home & 1 by email only. Out of the 2 that came to my house the rep from SEM Darwin offered the most professional service and gave me confidence to proceed with a good company that used local installers with a range of quality products to choose from. The info from Solar Quotes also assisted by empowering me with some knowledge to make an informed choice. Show additional information
Sem Darwin was the only one who came to site to view job as it's a little out of the ordinary.
I knew the equipment was high end quality that they suggested so that impressed me, and with territory and federal rebates it worked out to be pretty good value.
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It is rare today, where one comes across in the business world a rare mix of passion, professionalism, good ethical values and the drive to do the right thing. Matt and his team here at SEM Darwin are composed of exactly that mix. Right from the word go with Si, the sales consultant, trying to sell you the right system for your home, to Matt, the boss, who willingly spends endless time explaining technicalities that you don't understand, and finally the installation.. its all efficiently organised by the wonderful Lucy, the Operations Manager. One the day itself, the installation team reflects the same company values especially keeping you aware of whats happening. It was seamless. We had the excellent REC solar cells installed with the super efficient Fronius Primo inverter and we could not be happier. I would not hesitate in the least, to recommend SEM Darwin to anyone in this Sun filled world of ours to have them come see what they can do for you. They believe in alternative energies and they do a great job of harnessing that Solar energy for you. Thank you Lucy, Si and Matt for a job well done!! Show additional information
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Sem and Idat sent a salesman to the house with both very well versed..
Sem quoted a system that was more inline with what we wanted
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