SEM Group Reviews

Based on 207 ratings Aus Ranking

  • 5 star 110
  • 4 star 87
  • 3 star 10
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.59
  • System Quality
    4.75
  • Customer Service
    4.77
  • Installation
    4.79

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About SEM Group, Solar Installers

SEM Group
Platinum Partner
SEM Group is a SolarQuotes Client (what does this mean?)
  • 1300 033 510

  • Unit 7/11 Miles Road, Berrimah NT 0828, Unit 2/6 Overend Street, East Brisbane QLD 4169, 24 Taminga Street, Regency Park SA 5010 & Level 9/440 Collins Street, Melbourne VIC 3000

  • http://semgroupaus.com.au/

ABN: 91 606 113 875  ABN active since 28 May 2015 | Solar Energy Management Group Australia Pty Ltd
verified
ACN: 606 113 875  ACN active since 28 May 2015 | Solar Energy Management Group Australia Pty Ltd
verified
Electrical Contractor's Licenses:   (learn about electrical licenses and buying solar)
NT: C 3377 Sem.darwin 
verified

QLD: 82204 Solar Energy Management Group Australia Pty Ltd 
verified

SA: PGE 278438  

Reviewers report paying: $4,950 - $11,750 for depending on hardware choice and installation difficulty ( how is this calculated? )

SEM utilise industry leading products & technology to ensure the performance and longevity of your solar system.

Offering great value for money, our experts will be able to advise you on the best system for you.

We also offer great finance options where your repayments are similar to what you make from your solar system.

Our experience and diverse range of products coupled with outstanding customer service and support allows you to sit back, relax and enjoy the comfortable process of your new solar installation.


Darwin Contact Details:
P: 1300 033 510
A: Unit 7/11 Miles Road, Berrimah NT 0828

Brisbane Contact Details:
P: 1300 085 744
A: Unit 2/6 Overend Street, East Brisbane QLD 4169

Adelaide Contact Details:
P: 1300 580 807
A: 24 Taminga Street, Regency Park SA 5010

Melbourne Contact Details:
P: 1300 033 510
A: Level 9/440 Collins Street, Melbourne VIC 3000

SEM Group Solar Reviews

SEM QLD --- Quote, Installation, Follow up

All aspects of the process from quote to follow up have been excellent. I contacted SEM and was visited that afternoon. The quote arrived the next day (Saturday). I obtained other quotes but the one from SEM was superior in that the cost of the full meter box replacement was included at a price which was less than half of other quotes. The overall quote for 19 LG 350 watt panels and a 5kw Sungrow inverter was thus accepted.
Within 7 days of this the system was installed. The installation crew arrived at the stipulated time.They were extremely organized in their tasks, completing the installation and replacement of the meter box in a thoroughly professional manner. They answered all my questions and I was left feeling very much at ease with the whole process and reassured that I had obtained a quality product which will give me many years of trouble free service. The assistance of Jack in the office was greatly appreciated. I have also received a call from Brett, a director of the company seeking feedback. SEM QLD has a well deserved high reputation.
Peter,
Brisbane
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a top company, top installation

the company was tops from start to finish
the help they gave was good
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Very Happy to be a new solar owner

I got a lot of Quotes before I decided to go with SEM. The reason i went with them in the end was, personal recommendations from friends, the size of the company and the personal and flexible quotes they offered me. They were very happy to alter the quote for me a few times whilst I still worked out exactly what it was I wanted from my new system and explained the various factors to be considered as we went. In essence they were accommodating and keen to be of servvice. The installation and process after accepting ther qoute went like a breeze and they checked in with me all alomng the way to ensure I was happy. I feel like you too will be pleased if you chose this company Show additional information

An easy process

From quote to booking to installation everything was prompt and everyone involved did what they said they would do exactly when they said they would. Installers were punctual and very tidy. Overall it was a seamless and very easy experience for someone with no experience to go from sourcing a few different quotes a few weeks ago to have a system installed and awaiting the grid connect (SEM arranged this too). Show additional information

Good job

Very efficient, friendly, helpful.
Installers were great.
Good follow up.
Have already recommended to friends
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Quick, efficient and very professional

Quoting process very good, explained fully the product, implementation and installation. Installation team were a very professional group of young men. Arrived when they said they would, set to work immediately. Explained fully the system and grid connection install. Can't wait for the local power company to do their bit now :) Show additional information

Great service and advice from SEM Brisbane

Great customer service from SEM Brisbane.
Aaron guided me through a bunch of learning i needed to do to get up to speed on different types of solar systems.
I have a partially shaded roof so i ended up going for a SolarEdge optimized system.

Installation was painless. They arrived on time, consulted with me on the whole process. They finished early and didn't leave a mess.

Grid connection was arranged and i was up a running pretty much immediately.

As far as I can tell the system is performing as expected and output is above predictions
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Professional Service - Great Price - Happy Customer!

SEM QLD has a great team, and provide a professional and cost effective solar system install service.

They installed a 15 panel solar system on my home recently with inverter and smart meter and I couldn't have been happier with the entire process and end result.

The phone call where I requested a quote ended with me completely confidant in the quality of work that I was signing up for. All questions I have prepared were answered confidently and it allowed me to trust the company before committing to the service. I also went in with a good review from a friend.

The installation was on time, professional, and wrapped up as expected on the same day. The workers were polite and did a great job, even reaching out a few times for comment on how I would like certain conduits to run etc. Which I appreciated.

Customer service has been amazing, and all queries were answered quickly and effectively. I can't think of anywhere in the entire process where I would have expected any better service. They were great.

I have been talking about the install service to anyone that will listen, and I can't wait to see those power bills knocked down to next to nothing as time passes. I'd be more than happy to work with them again on a future property.

Thanks SEM QLD!
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Excellent installer

This company was very good to deal with, it was installed a week after ordering it and was a pleasure to deal with the friendly service, it is operating even better than I expected. Show additional information

Great experience

From the first contact with Damian I felt valued. I was made to feel comfortable and confident with my decision to install Solar as everything I was concerned about or did not understand was explained in detail with honesty and respect. Nothing was too much trouble and I was never made to feel I was wasting his time by asking loads of questions. There was no waiting time in having it installed. The boys who arrived on time were polite and exremely professional. The job was efficiently completed that same day where after worked so hard Damion was more than happy to then go through everything they had done and how it all worked. A few days later Damian called by to ensure we were happy and to personally run through how the monitoring app worked. If you are after someone trustworthy, efficient , well priced using good quality components SEM are the people to call. Show additional information

Bring On The Savings!

Called Them On Thursday For A Quote And They Beat The Competition By $50 And Installed The Following Monday!

Installation Was Completed By Lunch Time!
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Good to deal with, and professional installation.

SEM were great. answered all my questions and catered for my many options when choosing a system. Professional install too. Show additional information

Highly recommended

I would highly recommend SEM QLD as the whole process from quoting to instalment and set up was seamless. They know there products inside out coupled with their professional, courteous, efficient and prompt customer service makes them one of the best in the field. I would rate them as 10/10 from my initial phone contact to after sales service, the best experience I've had with any Solar Company. Show additional information

High quality product

Responsive sales process
System is super quiet. Cannot hear anything.
Great app for monitoring production and use
Installation was efficient. Did need to modify arrangement on the install day due to screw lines, which put more on 10 degree south facing roof than west facing Not a major issue, but would be good to understand this better ahead of sale.
Energex EWR for metering was done for me and promptly which was good, but they could not tell me what the tariff on the EWR form was. Ended up being a demand tariff which I am now changing back to single rate and takes some time to change over. Would be good if they could advise more clearly on this aspect to avoid potential delay and extra step.
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happy customer

Overall very happy WITH SEM Brisbane throughout the entire process Show additional information

Great service

From the first contact with Damian from SEM it's been smooth sailing. He answered all of my questions (and I am painful) and pointed me in the right direction. No pressure at all. Installation was incredibly fast. I couldn't believe that it was only 2 weeks from accepting the quote to the system being installed. The guys who installed the system were great.
Thanks guys for making everything so easy. I WOULD RECOMMEND SEM ANYTIME.
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Great system, quick install.

Quote and install was a breeze, no running down the competition like other quotes. Show additional information

Fantastic service and communication!

From the inception to completion the guys at SEM Darwin have been thorough and fantastic.

The work was completed with punctuality, and organised efficiency. No mess to clean up afterwards and the communication all the way through to the grid connection and occupancy certificate, was courteous and you could see customer service was not just a priority but a culture in their business.

Highly Recommeneded ! Matt and the team, you have all done well. Thank you!
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Good result, with a couple of hiccups along the way - smoothed out by excellent customer service!

Salesman was friendly and well informed, provided information readily and quoted (and, upon request, requoted) promptly.
Not a fan of their quoting system (I prefer a proper PDF, not a browser-rendered pamplet) but that's a quibble.

Installers were prompt, they arrived on time and got stuck in... but were missing the microinverters. Which had gone to a different site. That meant installation took longer than expected, but didn't end up causing any significant grief.

Unfortunately, in the course of installing the gear in the switchbox they punched through the internal wall. As soon as I raised it with SEM, however, they were lightning-fast to respond - sending the sparkie out first thing to rectify the switchboard side, and arranging a painter to patch and paint same day. Absolutely cannot fault their response here - top class.

Still waiting for the grid connection to be finalised, but here too SEM were more than prompt at submitting the paperwork - submitting it even before I'd paid the balance of my account. Generally they only do this after accounts are finalised, but given the above rectification works they submitted immediately (and without it being requested)!

All in all I'm very satisfied.
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They put me at ease throughout

Wonderful company, very helpful office staff and installers, great product. Show additional information

Fantastic service and quality products

Excellent service from beginning to end of install Brett was very helpful and explained everything in an easy to understand manner. The entire process was quick, easy and hassle free and the quality of product for the price was outstanding Show additional information

Fantastic installation

I have been planning for years that I will be wanting to have Solar and coming into the Solar process I knew nothing about Solar and what I needed to do. Solarquotes gave me alot of information that I needed and got me into contact with SEM Darwin. SEM Darwin was really professional and the sales person was really honest regarding the products on the market. They explained everything to me in a way I would understand and not feel stupid for not knowing. The installation went ahead without any issues and I would highly recommend them to anyone. Show additional information
You provided very good suppliers for our quotes, good cross section of education, value for money and quality of product. Show additional information

Great customer service and professional installation team.

Great team very switched on and customer focused Very professional team good follow up from installation team admin staff and Aaron. The installation team cleaned up and where all extremely polite. Show additional information
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Friendly and professional

The team is friendly and professional. I got my system installed smoothly while I was busy working from home. Show additional information

Professional and transparent process from end to end

Sales process was professional and upfront in pros and cons of cheaper vs more expensive systems. Installation was on time and great technicians who did a high quality install of the metre box. Installers did all the EWR for the changeover also so will definitely recommend. Show additional information
Installation crew were really friendly and all work was done to high standards.

Delay with inverter but seems to be a general issue with fronius.

Sales guys super friendly and they were recommended by a neighbor.
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Excellent installer

We chose SEM as our installer after carefully reviewing a few proposals. SEM’s advice and proposal were excellent. From there the install of a new solaredge system and removal of our old was excellent, very professional and could not ask for more. I would definitely use them again. Thanks SEM Show additional information

Exemplary Work

SEM have been truly professional through the entire process of having our solar pv panels installed from the initial consultation and quote, the friendly and attentive admin staff and the efficient and tidy workmanship of the install day. I could not recommend higher! Show additional information

Very professional team all round to deal with

Sales/quoting very well received very professional and showed a keen interest in my questions.
Instalation was completed very well done by the team.
Customer service was amazing and well serviced, kept me up to date with the process.
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Absolute fantastic service.

From the first sale appointment through to the clean up of installation, the team at SEM Darwin were amazing!!! showed me how solar works and ways i can also reduce my carbon footprint on the world. Made everything so easy and took care of everything i didn't want to deal with. I will recommend SEM to anyone Show additional information

Amazing Service, Very Quick Turn around time and Organised.

Amazing Service, Very Quick Turn around time and Organised.
I highly recommend these guys, kept me up to date from start to finish, were there on time, got the job done within the day plus extras.
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Very Neat Work

The whole process was easy, friendly and helpful.
The trades turned up on time and completed a very professional outcome.
They cleaned up and went that extra mile.
The office staff were fantastic and great to deal with.
Highly recommend them.
They also upgraded my Meter box as it did not meet code any more very good job also and fitted in with the solar upgrade.
I have a tilled roof SEM fitted all the brackets. I then had the roof restored and SEM returned to complete the install.
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Knowledgeable sales team - Professional installation

Si Milner and the team at SEM Darwin were fantastic.
Very informative first meeting with no pushy sales tactics and plenty of options for any budget. Si explained the pros and cons of their inverter and panel options in layman’s terms.
Installers were polite, professional and efficient on the day and explained the system on completion including the monitoring application.
Highly recommend Si and SEM Darwin
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Happy with install so far

Salesperson designed a system that matched my priorities and explained some technicalities very clearly. Offered a competitive quote and wasn’t pushy. Install was on time and the team clearly were experienced and worked very hard on a very hot day. we had some optimised installed that didn’t connect easily to the panels but the team devised a solution. Now just waiting for our energy provider to do the changeover. Show additional information

5 STAR

Fantastic service, advice and professionalism from start to finish! Thank you Si.
What began as a daunting venture, I now couldn't be more thrilled with my choice of installer and product.
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Brilliant service all group. Installation was great, and communication was fantastic all round.

Sales representative was very responsive and informative. Answered all the questions I had, and was happy to talk about a range of different system options.
The installation was excellent. We had inclement weather over the installation period, and the installers kept us well informed of the works they were carrying out while safe to do so. I couldn't be more impressed with their performance, and how highly this company clearly values the safety of their workers.
The communication from the office administration team has been great. They've also been very helpful making sure I knew exactly what I had to do, what to expect and when.
I would definitely recommend SEM Darwin.
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Solar installation

Great process and post installation customer care
Highly recommended
Great work and pricing
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Fantastic installation. Respectful and helpful staff willing to answer any questions we had.

Si and his whole team at SEM are fantastic. We are very happy with the service we received and the great looking install.

We will 100% recommend SEM to everybody
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Exceptional Service

From the moment I contacted SEM Group for a quote on my solar installation, my experience was amazing. Brett Adams met with me on the same day and explained everything easily so that I had a good understanding of the process. He answered all my questions knowledgably and confidently. I booked the installation with him on the spot. The whole process was very easy, the office stayed in touch with me and we booked a mutually suitable date. The installers arrived on time and were very polite. They were very efficient and the installation was finished earlier than planned. SEM then contacted my electricity provider on my behalf to get the ball rolling at that end. Thanks so much SEM, I wouldn't hesitate to recommend you to any of my family and friends who are looking to have solar on their homes. Show additional information

ease of process

SEM Group rated highly in time in business and the fact that they have there own installers. They were polite punctual and did a great job at both of my proerties and would recomend them for any furture works. Show additional information

Professional installation

Peter from SEM was easy to deal with, explained things in a way that I could understand, was knowledgeable, willing to enter a reasonable negotiation and source additional items that I requested at a reasonable price Show additional information

Happy with the excellent outcome.

The sales representative was knowledgeable and pulled no punches in his forthrite presentation. The installation was as planned, on time and tidy, despite the fact that extremely strong winds forced the panel installation to be abandoned until the following day.
Customer service was excellent and staff kept us informed of procedures.
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Excellent Efficient Service

From start to finish I found SEM to be extremely professional, helpful, prompt and very knowledgeable about Solar.
Would highly recommend SEM to anyone thinking of installing Solar!
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Excellent solar team

The sales consultant (Aaron) was clear and knowledgeable in his initial consult with us, and the installation crew worked like beasts to get the full install done in a day, despite the day being hot and the wind picking up in the afternoon.. Show additional information

Great advice, quality system

Quote process very easy. They gave a fair price on a top quality system which is what I wanted. I did get cheaper quotes from other suppliers but overall I had the most confidence in SEM. So far performance of the system has exceeded what SEM promised and the LG 25 year product and performance warranties (that include labor to replace anything faulty) bring great confidence in the system. Show additional information

Great Service & Communication

All amazing from the moment of the quote up until the installation and finalization. Si had originally quoted me at my home when I was all unsure about making the investment for solar, I had left it for a few months and he did not bother and hound me as previous providers had done. When we had finally decided to take the leap it was prompt and not even stressful. The blokes who had set it up were efficient and we haven't had a drama! Will continue to recommend SEM whenever I have a conversation about solar. Thanks to the wonderful NT team! Show additional information

Professional, efficient & friendly

Sales/quoting process: fast & mostly efficient. Quotes similar in price for like-for-like. Point of difference for me was being a local business that employed its own installers & backed them with a longer workmanship warranty than those that subcontracted.
Installation: punctual, very efficient, friendly, communicated well at each point & absolutely no mess afterwards.
Customer service: brilliant! SEM organised everything- I just sat back & watched it all happen.
Overall I can’t fault SEM & would highly recommend them
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Impeccable service and installation with SEM (Solar Energy Management Group)

My entire experience with SEM has been impeccable. Aaron, Jack, Brett and the whole SEM team went beyond and looked at all my electricity needs and concerns, nothing was too hard for them. From quoting to installation and following up, they were in communication with me every step of the way. Show additional information
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