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SEM Group Reviews

Based on 69 reviews

  • 5 star 33
  • 4 star 33
  • 3 star 3
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
  • System Quality
  • Customer Service
  • Installation

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About SEM Group, Solar Installers

SEM utilise industry leading products & technology to ensure the performance and longevity of your solar system.

Offering great value for money, our experts will be able to advise you on the best system for you.

We also offer great finance options where your repayments are similar to what you make from your solar system.

Our experience and diverse range of products coupled with outstanding customer service and support allows you to sit back, relax and enjoy the comfortable process of your new solar installation.

SEM Group Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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still waiting to connect via energy provider
looking forward to the savings
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Very professional team! Show additional information
Prompt responses, proactive, professional customer service was what SEM was all about. Team was highly experienced and everything is working amazingly well since day one. Can't go wrong with SEM. Show additional information
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SEM is very accommodating and prompt for answering my queries and special thanks to Brett.

More than happy now as our Solar is on and running and so with the air conditioning unit.
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The whole experience with SEM Brisbane was first class from start to finish. From the initial consultant who visited our home on the Shine Coast to the excellent installation team who install the system I could not have been happier. There follow up service has been excellent as well. Show additional information
I had my 35kW system installed by SEM Brisbane over five months ago and I have waited till this time to write a review based on whether the system has produced what I was told by the sales consultant.
My initial solar journey was with another provider. The experience was full of confusion and a lack of confidence that I was dealing with the right company. Four years later, Brett from SEM Brisbane came along. Brett was extremely knowledgeable and filled me with confidence that I would be well looked after. The monitoring device that they installed prior to the solar not only confirmed what Brett told me, but also gave me the raw data to enable me to make an educated decision on which system size was best for me. I have not looked back!
I am a large electricity user particular through the day and with the solar i have seen reductions in my winter bills of over 50%, ratifying what I already know, which is that I should have done this years ago!!! I would highly recommend SEM Brisbane for any solar project that you are looking at and now they’re even looking after my power hungry air conditioning units and LED lighting upgrades. If you are talking to Sem please ask them to pass on my number as i am happy to discuss the success of my Solar Journey with Brett and the staff at SEM Brisbane.
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Happy with all areas of service. Show additional information
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SEM have been in regular contact and held my hand through out the whole process Show additional information
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Great company to deal with and installation was top quality. Highly recommend Show additional information
Right from the beginning of the process from obtaining the quote to install has been nothing short of fabulous service all the way. Help with the rebates process, all of the install and electrical documentation was prepared for me and all I had to do was sign on the dotted line. They even offered a solution for cheaper rates for finance for solar specific loan. Install on the day was was excellent, prompt, tidy jobsite and nothing left behind except the system :) what a great bunch of guys. they went above and beyond! Congrats to all at SEM for a job well done. I will be telling anyone who is considering solar to call you :) Show additional information
Great service from the beginning right through to the end ,would highly recommended these guys Show additional information
Ordered online booked in a date, quote was good.
Service was fantastic,
Installers were prompt, safe and clean.
Owner turned up several times to check which shows he cares.

10/10 service, affordability and know - how.

Supplier Reply

Thank you David for your fantastic feedback. Im pleased that everything went well Show additional information
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Excellent customer service before after and on the day. Great ongoing service from the office. Clean and tidy workmanship. So glad I used SEM Darwin. Have already recommended others. Had the installers show me how to use the system on the day. Can’t fault them. Show additional information
Excellent service and good backup Show additional information
great service, great parts and great after sales service Show additional information
Excellent customer services from start to finish.
Si is really helpful and installation team had the job done without any drama's.
Power and Water delayed the installation of meter due to backlog (no fault of SEM)
System working extremely well and seeing results on our production/consumption monitoring via Solaredge.
Would highly recommend SEM for Solar needs.
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Didn’t have much to do with the sales dept. as ordered through YGP however the team that did the install were fantastic, friendly, and fast! Show additional information
From making the call to SEM asking for a quote, to shaking hands with Si after everything was done, SEM went out of their way to provide an amazing service from both a sales side and installation. Si's knowledge and willingness to help us understand everything without pushing too far was one of the reasons we chose SEM over other companies we had quotes from. Another reason was the quality of product and their service. When the guys from SEM came to the property for installation they came to me with any obstacles they had just to make sure that if they changed the plan that I was 100% okay with it first. They consulted with me about panel placement for optimal performance according to my complex roof layout as well as ideal inverter placement. My solar PV system is pumping out excellent numbers and I couldn't be happier with everything. I would highly recommend Si and SEM to anyone thinking about installing a system. Show additional information
We found SEM to be informative and obliging throughout the initial sales pitch right through to the actual installation. We were always able to make contact whenever we called and our questions were always answered. We found Si and the install team to be all top blokes and very easy going, great job guys thank you!!

Davo and Mescha
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We found SEM were a very well run company who kept us informed every step of the way. Si, the company representative was informative, knowledgeable and great to deal with. He was happy to explain how the system worked and met with us at our convenience. We are delighted with our solar and wished we had done it sooner. I highly recommend this company. Show additional information
From start to finish , Brett and his team made the whole installation process seamless. They worked around our busy schedule and communicated with us regularly. Their fantastic customer service, attention to detail and quality solar system is second to none! I would happily refer Solar Energy Management to anyone looking at installing a quality product!! Thanks Brett and the team at Solar Energy Management!! Show additional information
Sem came to the site told us all about it and kept in contact with what needed what where everything went smoothly. Show additional information
Tried several local companies but SEM was more professional and responsive.

Supplier Reply

Thank you Brett for your kind words, we really appreciate your feedback. Thank you for all at SEM Group. Show additional information
SEM made it a very easy choice to go with them. The sales Rep Si was very professional and informative.
Installation went without a hitch, with a clean and tidy finish. From start to finish I can not fault this company.

Supplier Reply

Thank you Angela thats such amazing feedback. I was a pleasure in working with you. Show additional information
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I’m one of those people who check out everything before signing.
Google is a wondrous thing.
I checked on sem reviews, I checked on the gear they quoted me on.
I checked the other quotes and their products, and settled on sem.

They turned up on the day they said they would and had the system installed and up and
running in 3 - 4 hrs ,as they said they would.

I’m very happy with the whole process.

I’m also happy that there is an app for the system which means I can check any time from anywhere.

I recommend SEM for your solar install.

Supplier Reply

Really appreciate you taking time out of your busy day David to write such a wonderful review. Should you need any further assistance please do not hesitate to contact us at any time. Show additional information
Great service, minor product hiccup but SEM was straight onto it to get it sorted. Show additional information
They will be installed this month.
All other contractors who quoted used the web to locate our house and the quotes were done via email
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The installers were great but the office staff do not answer your queries in a reasonable time frame. Seem to have been forgotten since it was installed.. Show additional information
From doing due diligence on the initial solar system quote - we quickly discovered it is a competitive industry with choice & multiple suppliers. Information overload can be a trap. After talking to many suppliers and comparing quotes - we settled with the first supplier based on the relationship formed with the sales consultant - Pete. Pete was extremely helpful with answering questions, supplying additional information and giving us a great value for money proposal. The installers (Steve & Jack) were also quick, efficient and helpful. Overall to date - a good experience. Show additional information
Job was completed on time, great before and after service. Show additional information
I was debating between two solar was the quality customer service that got me to SEM. The ability to be flexible with times to meet and discuss with being imposing or placing pressure was great Show additional information
SEM provided a great service including home visit to see where best to install solar panel which were installed without delay, SEM staff were very knowledgable on the product they were selling and answered all our questions and provided follow up service. Show additional information
The whole process was fantastic! Great product for the price, fantastic cutomer service from all the staff especially Si. Would definitely recommend to others! Show additional information
When we looked into getting solar I contacted 2 companies for quotes SEM Darwin being one of them. We went with SEM for the following reasons. Our quote was back to us the next day and a follow up call was less then a week later to see if we were happy with the quote. Right from the beginning to the end the customer service was great. All staff from the Managers, office ladies, installers and electricians were outstanding. Our power bills have come down substantially and the unit will have paid itself off in a couple of years. I would recommend SEM to anywhere considering investing in solar. Thanks guys - great job. Show additional information
Fantastic to deal with from start to finish. Show additional information
Si and SEM impressed with their knowledge and professionalism when working through the best system setup for our property. Results have been excellent and install and after sales from SEM has been great. Show additional information
Great customer service from the sales process right through to installation & after installation follow up. Show additional information
Prompt, efficient with great support and back up Show additional information
In a very competitive market, SEM understand the importance of being flexible in terms of meeting after hours. Si was very helpful and the tradesmen were all very polite and on time - we used their electrical services as well and will use them again for sure. The ladies in the office completed the 'polite and helpful' trifecta.

The solar install was over and done with within a few hours. PowerWater failed to turn up for the scheduled meter change-over but SEM do the chasing and are organising an alternative date for the change.

The text messages to let you know they are on their way to your house are a nice touch.

SEM Darwin is clearly very well managed and the owners and staff know how to keep customers happy.
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Helpful explaining system options, no rush when quoting after hours on Friday afternoons.
Quality and clean install.
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Yes my experience is really good Show additional information