SEM Group Reviews

Based on 191 ratings Aus Ranking

  • 5 star 100
  • 4 star 81
  • 3 star 10
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.57
  • System Quality
    4.74
  • Customer Service
    4.76
  • Installation
    4.78

Show ratings from:

Timeline

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

About SEM Group, Solar Installers

SEM Group
Platinum Partner
SEM Group is a SolarQuotes Client (what does this mean?)
  • 1300 033 510

  • Unit 7/11 Miles Road, Berrimah NT 0828, Unit 2/6 Overend Street, East Brisbane QLD 4169, 24 Taminga Street, Regency Park SA 5010 & Level 9/440 Collins Street, Melbourne VIC 3000

  • http://semgroupaus.com.au/

ABN: 91 606 113 875  ABN active since 28 May 2015 | Solar Energy Management Group Australia Pty Ltd
verified
ACN: 606 113 875  ACN active since 28 May 2015 | Solar Energy Management Group Australia Pty Ltd
verified
Electrical Contractor's Licenses:   (learn about electrical licenses and buying solar)
NT: C 3377 Sem.darwin 
verified

QLD: 82204 Solar Energy Management Group Australia Pty Ltd 
verified

SA: PGE 278438  

Reviewers report paying: $5,690 - $10,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

SEM utilise industry leading products & technology to ensure the performance and longevity of your solar system.

Offering great value for money, our experts will be able to advise you on the best system for you.

We also offer great finance options where your repayments are similar to what you make from your solar system.

Our experience and diverse range of products coupled with outstanding customer service and support allows you to sit back, relax and enjoy the comfortable process of your new solar installation.


Darwin Contact Details:
P: 1300 033 510
A: Unit 7/11 Miles Road, Berrimah NT 0828

Brisbane Contact Details:
P: 1300 085 744
A: Unit 2/6 Overend Street, East Brisbane QLD 4169

Adelaide Contact Details:
P: 1300 580 807
A: 24 Taminga Street, Regency Park SA 5010

Melbourne Contact Details:
P: 1300 033 510
A: Level 9/440 Collins Street, Melbourne VIC 3000

SEM Group Solar Reviews

Great system, quick install.

Quote and install was a breeze, no running down the competition like other quotes. Show additional information

Fantastic service and communication!

From the inception to completion the guys at SEM Darwin have been thorough and fantastic.

The work was completed with punctuality, and organised efficiency. No mess to clean up afterwards and the communication all the way through to the grid connection and occupancy certificate, was courteous and you could see customer service was not just a priority but a culture in their business.

Highly Recommeneded ! Matt and the team, you have all done well. Thank you!
Show additional information

Good result, with a couple of hiccups along the way - smoothed out by excellent customer service!

Salesman was friendly and well informed, provided information readily and quoted (and, upon request, requoted) promptly.
Not a fan of their quoting system (I prefer a proper PDF, not a browser-rendered pamplet) but that's a quibble.

Installers were prompt, they arrived on time and got stuck in... but were missing the microinverters. Which had gone to a different site. That meant installation took longer than expected, but didn't end up causing any significant grief.

Unfortunately, in the course of installing the gear in the switchbox they punched through the internal wall. As soon as I raised it with SEM, however, they were lightning-fast to respond - sending the sparkie out first thing to rectify the switchboard side, and arranging a painter to patch and paint same day. Absolutely cannot fault their response here - top class.

Still waiting for the grid connection to be finalised, but here too SEM were more than prompt at submitting the paperwork - submitting it even before I'd paid the balance of my account. Generally they only do this after accounts are finalised, but given the above rectification works they submitted immediately (and without it being requested)!

All in all I'm very satisfied.
Show additional information

They put me at ease throughout

Wonderful company, very helpful office staff and installers, great product. Show additional information

Fantastic service and quality products

Excellent service from beginning to end of install Brett was very helpful and explained everything in an easy to understand manner. The entire process was quick, easy and hassle free and the quality of product for the price was outstanding Show additional information

Fantastic installation

I have been planning for years that I will be wanting to have Solar and coming into the Solar process I knew nothing about Solar and what I needed to do. Solarquotes gave me alot of information that I needed and got me into contact with SEM Darwin. SEM Darwin was really professional and the sales person was really honest regarding the products on the market. They explained everything to me in a way I would understand and not feel stupid for not knowing. The installation went ahead without any issues and I would highly recommend them to anyone. Show additional information
You provided very good suppliers for our quotes, good cross section of education, value for money and quality of product. Show additional information

Great customer service and professional installation team.

Great team very switched on and customer focused Very professional team good follow up from installation team admin staff and Aaron. The installation team cleaned up and where all extremely polite. Show additional information
Show additional information

Friendly and professional

The team is friendly and professional. I got my system installed smoothly while I was busy working from home. Show additional information

Professional and transparent process from end to end

Sales process was professional and upfront in pros and cons of cheaper vs more expensive systems. Installation was on time and great technicians who did a high quality install of the metre box. Installers did all the EWR for the changeover also so will definitely recommend. Show additional information
Installation crew were really friendly and all work was done to high standards.

Delay with inverter but seems to be a general issue with fronius.

Sales guys super friendly and they were recommended by a neighbor.
Show additional information

Excellent installer

We chose SEM as our installer after carefully reviewing a few proposals. SEM’s advice and proposal were excellent. From there the install of a new solaredge system and removal of our old was excellent, very professional and could not ask for more. I would definitely use them again. Thanks SEM Show additional information

Exemplary Work

SEM have been truly professional through the entire process of having our solar pv panels installed from the initial consultation and quote, the friendly and attentive admin staff and the efficient and tidy workmanship of the install day. I could not recommend higher! Show additional information

Very professional team all round to deal with

Sales/quoting very well received very professional and showed a keen interest in my questions.
Instalation was completed very well done by the team.
Customer service was amazing and well serviced, kept me up to date with the process.
Show additional information

Absolute fantastic service.

From the first sale appointment through to the clean up of installation, the team at SEM Darwin were amazing!!! showed me how solar works and ways i can also reduce my carbon footprint on the world. Made everything so easy and took care of everything i didn't want to deal with. I will recommend SEM to anyone Show additional information

Amazing Service, Very Quick Turn around time and Organised.

Amazing Service, Very Quick Turn around time and Organised.
I highly recommend these guys, kept me up to date from start to finish, were there on time, got the job done within the day plus extras.
Show additional information

Very Neat Work

The whole process was easy, friendly and helpful.
The trades turned up on time and completed a very professional outcome.
They cleaned up and went that extra mile.
The office staff were fantastic and great to deal with.
Highly recommend them.
They also upgraded my Meter box as it did not meet code any more very good job also and fitted in with the solar upgrade.
I have a tilled roof SEM fitted all the brackets. I then had the roof restored and SEM returned to complete the install.
Show additional information

Knowledgeable sales team - Professional installation

Si Milner and the team at SEM Darwin were fantastic.
Very informative first meeting with no pushy sales tactics and plenty of options for any budget. Si explained the pros and cons of their inverter and panel options in layman’s terms.
Installers were polite, professional and efficient on the day and explained the system on completion including the monitoring application.
Highly recommend Si and SEM Darwin
Show additional information

Happy with install so far

Salesperson designed a system that matched my priorities and explained some technicalities very clearly. Offered a competitive quote and wasn’t pushy. Install was on time and the team clearly were experienced and worked very hard on a very hot day. we had some optimised installed that didn’t connect easily to the panels but the team devised a solution. Now just waiting for our energy provider to do the changeover. Show additional information

5 STAR

Fantastic service, advice and professionalism from start to finish! Thank you Si.
What began as a daunting venture, I now couldn't be more thrilled with my choice of installer and product.
Show additional information

Brilliant service all group. Installation was great, and communication was fantastic all round.

Sales representative was very responsive and informative. Answered all the questions I had, and was happy to talk about a range of different system options.
The installation was excellent. We had inclement weather over the installation period, and the installers kept us well informed of the works they were carrying out while safe to do so. I couldn't be more impressed with their performance, and how highly this company clearly values the safety of their workers.
The communication from the office administration team has been great. They've also been very helpful making sure I knew exactly what I had to do, what to expect and when.
I would definitely recommend SEM Darwin.
Show additional information

Solar installation

Great process and post installation customer care
Highly recommended
Great work and pricing
Show additional information

Fantastic installation. Respectful and helpful staff willing to answer any questions we had.

Si and his whole team at SEM are fantastic. We are very happy with the service we received and the great looking install.

We will 100% recommend SEM to everybody
Show additional information

Exceptional Service

From the moment I contacted SEM Group for a quote on my solar installation, my experience was amazing. Brett Adams met with me on the same day and explained everything easily so that I had a good understanding of the process. He answered all my questions knowledgably and confidently. I booked the installation with him on the spot. The whole process was very easy, the office stayed in touch with me and we booked a mutually suitable date. The installers arrived on time and were very polite. They were very efficient and the installation was finished earlier than planned. SEM then contacted my electricity provider on my behalf to get the ball rolling at that end. Thanks so much SEM, I wouldn't hesitate to recommend you to any of my family and friends who are looking to have solar on their homes. Show additional information

ease of process

SEM Group rated highly in time in business and the fact that they have there own installers. They were polite punctual and did a great job at both of my proerties and would recomend them for any furture works. Show additional information

Professional installation

Peter from SEM was easy to deal with, explained things in a way that I could understand, was knowledgeable, willing to enter a reasonable negotiation and source additional items that I requested at a reasonable price Show additional information

Happy with the excellent outcome.

The sales representative was knowledgeable and pulled no punches in his forthrite presentation. The installation was as planned, on time and tidy, despite the fact that extremely strong winds forced the panel installation to be abandoned until the following day.
Customer service was excellent and staff kept us informed of procedures.
Show additional information

Excellent Efficient Service

From start to finish I found SEM to be extremely professional, helpful, prompt and very knowledgeable about Solar.
Would highly recommend SEM to anyone thinking of installing Solar!
Show additional information

Excellent solar team

The sales consultant (Aaron) was clear and knowledgeable in his initial consult with us, and the installation crew worked like beasts to get the full install done in a day, despite the day being hot and the wind picking up in the afternoon.. Show additional information

Great advice, quality system

Quote process very easy. They gave a fair price on a top quality system which is what I wanted. I did get cheaper quotes from other suppliers but overall I had the most confidence in SEM. So far performance of the system has exceeded what SEM promised and the LG 25 year product and performance warranties (that include labor to replace anything faulty) bring great confidence in the system. Show additional information

Great Service & Communication

All amazing from the moment of the quote up until the installation and finalization. Si had originally quoted me at my home when I was all unsure about making the investment for solar, I had left it for a few months and he did not bother and hound me as previous providers had done. When we had finally decided to take the leap it was prompt and not even stressful. The blokes who had set it up were efficient and we haven't had a drama! Will continue to recommend SEM whenever I have a conversation about solar. Thanks to the wonderful NT team! Show additional information

Professional, efficient & friendly

Sales/quoting process: fast & mostly efficient. Quotes similar in price for like-for-like. Point of difference for me was being a local business that employed its own installers & backed them with a longer workmanship warranty than those that subcontracted.
Installation: punctual, very efficient, friendly, communicated well at each point & absolutely no mess afterwards.
Customer service: brilliant! SEM organised everything- I just sat back & watched it all happen.
Overall I can’t fault SEM & would highly recommend them
Show additional information

Impeccable service and installation with SEM (Solar Energy Management Group)

My entire experience with SEM has been impeccable. Aaron, Jack, Brett and the whole SEM team went beyond and looked at all my electricity needs and concerns, nothing was too hard for them. From quoting to installation and following up, they were in communication with me every step of the way. Show additional information

Both individuals and organisation extremely professional and proficent.

Very helpful in catering to my solar needs and clarifying anything in a clear terms during the quoting process, including multiple home visits based on my own availability. They organized everything, ensuring third party (e.g. Energex, Origin..) attendance, for the installation work and associated tasks (i.e. change to three phase power supply) to take place on the same day. As expected, every one arrived as planned and they (SEM) tidied up everything up afterwards, including reverting the front lawn trench area, at my home. A bit of a plus, they also re-sited my home phone connection point and fixed an ethernet connection issue (both pro-bona!). Later they returned to ensure everything was correctly configured (e.g. for power monitoring) as well as sort out my download, and use, of the 'apps' on my tech devices (i.e. android phone, Ipad, windows pcs, etc.). I also had a follow-up call, the next day, from one of the directors (Brett Adams) as a courtesy check on it all. The entire experience, including outcomes, was pleasant with no 'hard-sell' or stress/pressure. Show additional information

Professional excellence!

Si from SEM was extremely professional at all times while arranging quotes, payment and installation and he was highly flexible in accommodating me/my availability for the install.
The installation team headed by Adam were polite, professional, approachable and very helpful. They worked well as a team too. The work space was left spotless and they even helped clean some old screws that had been left on the roof by the builder and offered to spray the rust left with some kill rust! The whole team's approach made the process entirely stress free!
I fully recommend Si from SEM and his team! Thank you!
Show additional information

Excellent company to deal with

I am happy with all stages, fully recommended. ......Please remove restrictions on the review to be more than 10 words. Show additional information

Fantastic Service & Quick Install

Would definitely recommend to other people who are looking to get there solar put on to give SEM a call they were great with quoting which included all the paperwork. And when it was time to do the install it was done with great service and only took a day and a bit and it was completed. My recommendation.... get it done.
Thanks again....
Show additional information

great work

Would not hesitate to use and recommend SEM services again.
From the word go they were on site installing the system, very effective team and good communicators.
For the young apprentices of SEM in Brisbane, keep up the good work and enthusiasm.

Thank you Aaron
Much appreciated
Show additional information

Fantastic Installer. A+++

Excellent customer service, clear communication, excellent technical knowledge and 100% honest. Special mention to Aaron Hanna the sales rep, he was fantastic the entire way through the process. Highly recommend this company. Show additional information

Very happy to have a solar installation

The sales person was excellent - he came out to the house the next day and explained everything clearly.

The installers were excellent - they communicated well with us and cleaned up all their rubbish.

Communication from the office person was almost non-existent until after the installation. It was difficult to contact the office as emails were minimalistic and sent through a no-reply third party. Details on our invoice were incorrect. It seems like the company needs to employ more office staff.

Supplier Reply

Thank you Cathy for your review we will now be conducting a full investigation. As we pride ourselves providing a quality experience when we get a review like this with a 2 star rating in Customer service warning bells go off as we have a 4.7 star average across this platform. We have just tried calling you around 12.10 on the 1st October and left a message. As a business we can't improve without feedback like this and rest assured we will be in contact to see if we can improve your experience in our customer service delivery.
You can contact me in the office at any time however as mentioned my administration team will be in contact.

Brett Adams - Director
Show additional information

Thumbs Up

SEM was fantastic from the moment they contact me to provide a quote to the installation and beyond. They were the only ones that came to do a site visit before
a quotation and spent time going thru the different systems before recomending a system suitable for our needs and the roof we have. The installation team did an excellent job and the admin team was also effecient in dealing with registration and connection to the grid and any issues that we had thereafter. Could not have been happier to have transacted with SEM. Highly recomended.
Show additional information
Very nice Company to deal with and staff were very accomodating. I liked the attitude of the guys and their willingness to keep us informed throughout the whole process. The running of the cables internally were very neat and straight. No mess left after they were finished. Explained the system and APP very clearly. Show additional information

Highly Recommended Installer

Couldn’t be happier with the service I received from Dane and the crew at SEM Darwin.
There team that conducted the installation was very professional and communication was excellent. Wouldn't even now they had been there apart from new panels on the roof, left the place spotless. Removed my old system that was poor performing.
Admin team handled all paperwork that made the process seamless and kept me informed on when the installation would occur. From signing up to installation, 7 days.
Great system and amazing service, will be recommending this company for years to come
Show additional information

Great installation

I found the process from quote to installation to be very smooth and stress free. The guys installing were very professional and helpful in explaining what they were doing. Show additional information

Top Job.

SEM were really easy to deal with from start to finish. The quoting process was simple and Joss was always free with his time to go through it all over and over as he answered the million and one questions. Could not rate his service highly enough.
The install went smoothly and the guys did a great job. They were all friendly and made sure the place was all clean when finished. Jack went through it all and explained the setup and best way to utilise the system and what the best way was to handle the meter change over. In the end, it only took about 2 weeks and the meter upgrade had been done and the system was up and running. I didn't even have to follow anything up myself. I was warned that the net meter change over process can be a bit slow and ordinary and I would have to chase the power company up to help push it along, however I never had to do that. Maybe I got lucky?

All in all, the whole process was seamless and easy and I cant rate SEM highly enough.

Quick note about the system performance: The last week, the system has been making more then its expected average output and we're just out of winter. I am keen to see what it makes in summer with more daylight hours! Its already performing better then I was expecting!
Show additional information

Awesome quality install

Peter was the salesman I dealt with by email and phone. He was great to deal with. I negotiated a good price comparing to other similar quotes of using identical components. The pre-install process went well and couldn't have been better.
Setting a firm install date from the start was not possible due to there being no stock of the Fronius Symo 8.2kw inverter from any of our distributors. It took about 2 months for stock to arrive in the country so I was assigned one of the units and an install date was set. My luck would have it that the install day came and it was a very wet rainy day so I got rescheduled 2 weeks later.
On the next install day, weather was perfect and the team of 3 installers turned up early at around 7am. Jack, the head installer was great to deal with and his electrician offsider and their trades assistant were good blokes too. Whilst they were setting up first thing, I went to their trailer to look at all my new packaged goodies. I saw my new inverter, mounting hardware, conduits, and a wrapped pallet of panels. I check the model number of the panels and I notice that they've brought the wrong panels with them on the trailer; same brand, different model. I immediately notified Jack and he was quick to jump on the phone to sort it out. At 11am, a truck arrived with the correct panels and the install continued and went smoothly for the remainder of the day. I think it was an easy mistake to make as the panel I ordered was a brand new model, being the N-Peak and nowhere near as popular as the very common Twin-Peak 2, so in the warehouse they probably loaded the TP2 as they would normally do any other day. But I'm glad that I did catch onto it and new what to look for otherwise it could have been a very expensive mistake if I realised this after the install was complete. Jack was apologetic and I wasn't bothered at all by it.
The inverter and panels are high quality. The Clenergy racking is high quality. The isolators are high quality and the install itself is high quality.
The boys packed up at the end of the day and no rubbish was left which was great. The boys were good to chat to throughout the day and I found them polite.
Jack set up my monitoring but I was having issues with my wi-fi at the time so he completed it soon after. He was great help with Fronius monitoring over the following week post install.
So apart from the little hiccup on install date, everything else was great and I'd use SEM again if I moved to another house and wanted solar.
Show additional information
Show additional information

Highly HIGHLY recommended installer

I received 5 quotes during my selection process. SEM weren't the cheapest but they had the best customer service, in my opinion. They're communication through Dane was terriffic. The installers communicated quite well with us during installation and were very accomodating and professional. The finished result exceeds they're estimates.
SEM replied to emails promptly, contacted me regarding the quote right away then aswered any questions I had. The options were thorough- 3 different panel types.
Another big drawcard for us was the fact SEM are CAL Accreditted, the only installer we received a quote from. Although there were much cheaper alternatives I felt as though there was more security going with a national company(QLD & NT) instead of a subcontractor or one of the many installers that are small businesses.
Show additional information

A1 service.

I couldn’t be happier with the service I received from Dane and the crew at SEM Darwin.
Very professional and went out of their way to make the installation suit us.
Great system and amazing service will have me recommending this company for years to come
Show additional information
 To get your quotes, please enter your postcode: