SEM Group Reviews

Based on 149 ratings Aus Ranking

  • 5 star 66
  • 4 star 72
  • 3 star 10
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.46
  • System Quality
    4.68
  • Customer Service
    4.69
  • Installation
    4.72

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About SEM Group, Solar Installers

SEM Group
Platinum Partner
SEM Group is a SolarQuotes Client (what does this mean?)

SEM utilise industry leading products & technology to ensure the performance and longevity of your solar system.

Offering great value for money, our experts will be able to advise you on the best system for you.

We also offer great finance options where your repayments are similar to what you make from your solar system.

Our experience and diverse range of products coupled with outstanding customer service and support allows you to sit back, relax and enjoy the comfortable process of your new solar installation.


Darwin Contact Details:
P: 1300 033 510
A: Unit 7/11 Miles Road, Berrimah, NT 0828

Brisbane Contact Details:
P: 1300 085 744
A: Unit 2/6 Overend Street, East Brisbane, QLD 4169

SEM Group Solar Reviews

Left a mess

The installers changed the plan at the last minute (what had been quoted couldn't be done when they came to install).

They were also very messy and left behind their rubbish, including two screws and two pieces of metal strapping on the driveway. Lucky I didn't get a flat tyre!
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Highly HIGHLY recommended installer

I received 5 quotes during my selection process. SEM weren't the cheapest but they had the best customer service, in my opinion. They're communication through Dane was terriffic. The installers communicated quite well with us during installation and were very accomodating and professional. The finished result exceeds they're estimates.
SEM replied to emails promptly, contacted me regarding the quote right away then aswered any questions I had. The options were thorough- 3 different panel types.
Another big drawcard for us was the fact SEM are CAL Accreditted, the only installer we received a quote from. Although there were much cheaper alternatives I felt as though there was more security going with a national company(QLD & NT) instead of a subcontractor or one of the many installers that are small businesses.
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A1 service.

I couldn’t be happier with the service I received from Dane and the crew at SEM Darwin.
Very professional and went out of their way to make the installation suit us.
Great system and amazing service will have me recommending this company for years to come
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quality installation and customer servises

Sales / Quote were easy to understand
Installation were quick and Tidy
Good Customers Services
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Very happy

Salesman very professional and up front.
The install crew done a great job.
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Be Prepared for Awesomeness!!

I could not recommend this organisation highly enough. From initial quote to final installation they were brilliant! The Admin team were extremely thorough and gave in depth explanations to all aspects of the process. The Installation team were highly professional and had it completed within a day. If it was not for the Inverter and solar panels attached you would not know they had even been there. The work sight was immaculate! I was particularly impressed with the open friendly and helpful manner that all members of the organisation conducted themselves. I will most definitely be recommending the SEM group to everyone I know! Show additional information

A job well done

The Salesman said a couple of things which were a bit rubbery, but the quoting process was fair and good. My powerboard needed replacing (which was not unexpected) after a close inspection and an earth stake had to be installed.
The installation was good and quick. The installers arrived at my house before me, a few minutes earlier than expected. They were extremely polite and kept me informed of their progress. The installers cleaned up all of their offcuts and packaging, even a piece I found and was going to put in my bin.
They organised the connection to the grid. On the day of the grid connection they installed a WiFi booster to allow me to monitor the performance of the system.
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Great Experience!

Solar Energy Management was very professional and helpful from the beginning until the end. Installation was very smooth and was done quickly and efficiently. Customer service were excellent and very prompt in response. Show additional information

Professional, quality and fast service!

Right from the initial site inspection by Aaron through to the installation by Jack and his team, everyone at SEM group have been nothing but professional. Aaron was great with answering questions about the produces he was quoting me on and why he thought these particular productswere best for me. Jack was great at explaining the inverter and other details on the install day, which happened to be 2 business days after I contacted Aaron to tell him I'd decided to go with his quote. There's a reason these guys are platinum installers with solar quotes. Fast, efficient and professional service! Show additional information

Fantastic company.

I found SEM fantastic to deal with. Communication was great when setting up dates and appointments were always met. Si was professional to deal with as well as all other workers from the office through to the installation workers. Show additional information

Great business to deal with!

Quoting was efficient, realistic and honest. Always punctual and informative whilst remaining patient at all times.
Installation was quick - doing two 13KW systems in two working days. Quicker than expected.
Grid connection is still in process but paperwork was sent to Energex on time.
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Great System, Great Job, Great Price

I would strongly recommend SEM Group as they did a great job installing our solar panel system. Their sales representative Aaron Hanna, was very helpful in explaining the ins and outs of solar panels and inverters and was very accepting of all my technical questions as I had previously spent quite some time doing all the research. There was a small problem connecting our ABB inverter to our wifi modem to allow us to monitor our system via ABB's website which I resolved myself after telephoning ABB and was really no fault of SEM Group as ABB's sign up app had reverted to their default settings, unbeknown to SEM. The work was all to Australian Standards including installing a metal plate over the roof isolator switch to protect it from degrading due to sunlight. Great system, great job and at a price which was middle range without compromising on quality materials. Show additional information
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Great service and system.

Great salesperson (Dane) and installers. Provided me accurate information, didn’t try and oversell or convince me (unlike some others). I checked info on solar quotes which matched SEM Darwin’s info.
Provided me options. I went with REC panels. Very pleased. Saving money already. Good fair price and hassle free payment option.
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Supplier Reply

Good morning Colin, thank you for your review, we take all feedback very seriously whether it be positive or negative. With all negative reviews like this (less than what we expect which is 4.7 out of 5.0) I will make it my priority to speak to all concerned to see where we "dropped the ball". Thank you for your feedback without getting comments like this we can't improve.

My name is Brett if you need to call me at any time my number is 0439 424 313.
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We haven't been connected to the electricity grid yet but the system at the moment is producing over 28kw a day and has only been installed for 2days. Hopefully when connected to the grid we will see some good savings. Show additional information

Great company to deal with

Quotes were reasonable and within our budget. Professional workers, kept going till the job was done, very friendly and answered all our questions. Were very tidy, punctual and polite and went the extra mile with service Show additional information
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Very knowledgeable and open sales person, efficient installation team. Show additional information

Excellent.

Price was good, got the work done very quickly. The post sale service has been excellent so far, Si has gone far over and above what I expected when setting up the inveter monitoring and checking that were happy with the work. Definitely recommend SEM to anyone. Show additional information
I'm not the easiest person to deal with but Dane went the extra mile with info and service Show additional information
You provided very good suppliers for our quotes, good cross section of education, value for money and quality of product. Show additional information
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The quality of customer service is lower than expected, their technical support is not very responsive. Show additional information
Installation crew were really friendly and all work was done to high standards.

Delay with inverter but seems to be a general issue with fronius.

Sales guys super friendly and they were recommended by a neighbor.
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Prompt responses, proactive, professional customer service was what SEM was all about. Team was highly experienced and everything is working amazingly well since day one. Can't go wrong with SEM. Show additional information

Exceeded Expectations

Very professional from quotation process through to installation. Would have no problems recommending to anyone considering investing a high quality solar system with a reputable company. Exceeded all expectations. Show additional information
SEM is very accommodating and prompt for answering my queries and special thanks to Brett.

More than happy now as our Solar is on and running and so with the air conditioning unit.
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Fantastic Service

Could not fault SEM especially Si such a nice, helpful person. He answered all my questions and helped me understand the whole process. Would definitly recommend, such a great experience. Show additional information
SEM have been in regular contact and held my hand through out the whole process Show additional information
A very professional service from start to finish. Would definitely recommend. Show additional information
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I'm very happy with the service, installation and post installation customer service that I received from SEM Darwin.
Price was great.
People were awesome and a pleasure to deal with.
If you've got an issue they will bend over backwards to resolve it.
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Still waiting for my solar app from solar edge been over 2 weeks now and still waiting Show additional information
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Thoroughly recommend SEM. Price was good, installation crew, electricians, office staff all were very good to deal with. Cant go wrong with these guys Show additional information
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I don't typically write reviews for businesses but the service that SEM Brisbane have provided me has been so exceptional that I felt the need to let everyone know!

In my initial stages of looking at having a solar system installed at my home, I started getting frustrated at the enormous amount of shady businesses that are out there, the more reviews you read, the more businesses that appear to be out there that don't follow through on their promises and don't back themselves or the product they are installing.
SEM were an absolute breath of fresh air and were a pleasure to deal with from beginning to end. Every communication was dealt with promptly and in a professional manner. The installation team were reliable and arrived right on time. They too were professional and I felt as though I was dealing with an honest and ethical company - something that can't be said for many other solar installers.

I would highly recommend and without hesitation SEM Group to anyone, whether it be for solar or any general electrical work (they also installed a power socket for a wall mounted TV and a ceiling fan for me while they were there which was extremely convenient!).
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Excellent and honest service from beginning with Joern, and through to brilliant installation crew and admin staff. Could not ask for better service - friendly, efficient and extremely informative. Show additional information
There was a slight wiring issue during installation as they cut off our hot water, and the inverter hadn’t actually arrived ready for installation but otherwise very easy to deal with. We’re still getting to know the best times to use power but so far it’s made a difference! Show additional information
Quotes arise greatly as did equipment offered. Conditions of contract were onerous and needed to be negotiated. Some quotes had errors and were not good. Show additional information
They will be installed this month.
All other contractors who quoted used the web to locate our house and the quotes were done via email
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From the initial conversation with the sales person right through to the cleanup after the installation, the team at Solar Energy Management Darwin were a fantastic team to deal with. The installers were there on time and kept me informed as to what was happening during the morning. Once they were completed (in less than four hours) they cleared demonstrated the inverter to me so that I could easily keep a track of my generation and usage. Solar Energy Management do not use subcontractors, they use employees and this made all of the difference in our choice and was clearly demonstrated on the day of installation - they cared about the job. Thank you Solar Energy Management Darwin. Show additional information
Can't fault SEM for their service. Very knowledgeable and helpful team. Show additional information
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