Stag Electrical Solar and Refrigeration

Stag Electrical Solar and Refrigeration Reviews

4.8

Based on 277 ratings 1 Review removed

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About

Here at Stag Electrical, Solar & Refrigeration, we pride ourselves on doing the right thing for our customers. We are a family owned business with over 18 years of experience, now servicing the ACT, NSW, Victoria and Western Australia. Our skilled team has successfully delivered more than 10,000 installations from start to finish.

 

Our friendly approach, good manners and punctuality have earned us more than 150 five star reviews in just the last 12 months. We never use subcontractors, which means you can always expect the same consistent, high quality service we are known for, work that meets the high bar we set for ourselves every day.

 

We stand behind our products and workmanship with a 25 year Platinum Warranty, giving you complete peace of mind that your solar investment is secure. With Stag, you can be confident that your system is designed and installed to deliver clean, renewable energy for decades to come.

 

As part of our growth, on 09 December 2022 we transitioned from a Trust structure under ABN 62 311 526 071 (Trustee ACN 610 898 443) to a Company structure under ABN 37 664 400 828 (ACN 664 400 828). In that transition, all customer warranties and retrospective insurances were carried forward to ensure seamless protection for every client.

 

That is the Stag difference, local experience, national capability, and a team you can trust.

Reviewers report paying: $6,500 - $20,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter, battery, EV charger and hot water heat pump brands

EV Charger brands currently installed

EV Charger brands previously installed

Hot water heat pump brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Stag Electrical Solar and Refrigeration Reviews (277)

Show Most Recent reviews from All time  across Australia

Average Scores

4.7/5

Value for money

4.8/5

Quality of System

4.9/5

Installation

4.8/5

Customer Service

  • 5 star 182
  • 4 star 85
  • 3 star 9
  • 2 star 0
  • 1 star 1

5 star service again!

Additional bank of batteries….sales and quote process was fast and efficient and I was made to feel valued as a returning customer. Installation and customer service was fantastic. Tony was part of the original installation team and remembered the job and all the nuances. As per the installation for today’s job he was punctual, professional, polite and very helpful, explaining next steps and checking everything. Thank you.
Inverter rating: 5/5
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Good Experience

The quote process was good, with a few different-sized options presented. We had a great discussion on the pros/cons of each of the options, which really helped in making our final decision. There were some delays in getting all the components, but we were kept informed throughout the process. The installation team called in advance and arrived on time. As we were installing a car charger, a battery, and solar panels, Stag Electrical had a team of people working on different parts of the installation at the same time to get the work done quickly. At the end of it all, power was connected and we had a complete walk around the house being shown different parts of the system, how to shut it down in an emergency, testing the failover from grid to battery, how to connect and charge the car and how to manage a number of the functions from the app. Since its installation, the system has been working well. I'd highly recommend the team at Stag Electrical for anyone looking to install a solar system.
Panel rating: 4/5
Battery rating: 5/5
EV Charger rating: 5/5
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Really easy to deal with, super responsive, professional, and communicative.

Service was excellent. Really listened to what I wanted and found the best outcome. Pricing was on par with other quotes.
Installation was super quick and reliable, turned up exactly when booked. Communication was clear.
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What a difference a day makes!

I first spoke to Mitch with the hope I could convince my husband to install solar and try to lessen the power bill shock every month. Thanks to Mitch and his patience through many phone calls and questions it worked!
The installation team were punctual and got the installation done with a minimum of fuss under the "supervision" of my husband! Again questions were asked of us about placement of the inverter and questions asked of them - all were answered politely and fully.
At the end of the day we received -instructions on how to download and interpret the information on the ap, all the relevant paperwork, our electricity supplier was informed and we're making power - even in winter:) The positioning of the solar panels is on the garage and can't be seen from the house which is nice.
I'm looking forward to our next bill to see what savings we have made in this first month.
Whilst the team working on the roof try their best not to break any tiles, it did happen and being advised to have spare tiles on hand was good advice.
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Install sigenery 24kwh battery and 8 kw single phase inverter and gateway, ac couple

Customer service was excellent annd they went through options annd dealt with my questions when developing the proposal. However, mistake was made in the initial quote as it was for a 5 kw inverter which cannot be installed withe 24 kWh battery.

The customer service on the day of the installation was extremely good and the technician resolved the issues.
Battery rating: 4/5
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Excellent installer. Would recommend.

The team at Stag made the whole process straightforward. I appreciated the clear communication, helpful explanations and considerate attention to detail throughout, and I’m happy with the result.
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Everything as it should be

When dealing with some businesses it can be an unknown quantity… Stag have it covered.. from quote to to install and documentation it’s all sorted and I am now sitting in front of my Aircon at night that is running on the power of the sun, while monitoring through the app… can’t thank you guys enough….
Inverter rating: 5/5
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1st class service and install.

I have purchased 2 13KW systems from STAG in 12 months and I am incredibly happy with both systems and the service.
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Excellent installer

System design was fast and produced the system I was wanting for a good price. The installation happened sooner than I thought it would and was well done, including how to use the system .
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Good installer. Job done very quickly

Quote was quick. Solar installed quickly. Looks great. Technicians explained how it all works before they left. Still waiting for smart meter connection, which is no fault of the supplier/installer
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Revised review of Stag Electrical

Okay I’m revising my original review of Stag Electrical. The reason is while my angry rant made me feel better it wasn’t particularly helpful to others. I now recognise Stag was incredibly naive and unrealistically complacent rather than necessarily incompetent. And I have to accept that more assiduous work on my part may have helped to avoid the shambles this became.

Just a recap: I sought quotes through SolarQuotes near the end of April 2025, and received 3 referrals. I ordered a Powerwall 2 and paid the deposit to Stag Electrical in early May. This was to be the second Powerwall for my system. No other battery (including other Tesla batteries) was compatible. If I failed to secure a Powerwall 2 then I was stuck with a substandard solution for the foreseeable future. Tesla ceased production of Powerwall 2s in 2024 and old stock was rapidly disappearing. On top of that the federal government had introduced the battery rebate! And in Canberra there were rumours that the government interest-free solar loans were going to cease on 30 June (which in fact did occur); while I wasn’t getting a loan this promoted even more demand for batteries. This was the proverbial perfect storm and to say it made me nervous is an understatement.

I contacted all who quoted and expressed my concerns about my fear of Powerwall 2s disappearing in the frenetic buildup to the start of the federal battery rebate. They agreed with me and said they would bring a Powerwall 2 into their stock as soon as I paid the deposit. One reason I am modifying my review is that I can’t recall Stag Electrical making that specific undertaking. I had assumed anyone who worked in the industry as long as Stag would do the same as other suppliers and physically secure the stock. But I don’t recall explicitly asking for this. My bad number one.

I still think Stag could have, with minimal effort, secured a Powerwall 2 battery rather than rely on reserving one with a wholesaler who was obviously going to be under immense pressure to satisfy an unprecedented demand for stock to desperate installers. Just about everyone in the industry had predicted this. And Powerwall 2s were special in my case because I could not expand my system with any other battery.

The second area where Stag let me down was implying my Powerwall was available in each of my follow-up phone calls. They were even offering assurances to me in June, although apparently now saying they found out (in July admittedly) that Powerwall 2s ceased to be available in May. I accepted those undertakings, again based on my previous dealings with Stag and SolarQuotes endorsement of them. My bad number 2.

So on 1 July I was waiting for the call from Stag to tell me when my installation would occur. The call I got on 14 July was that Stag could not source a Powerwall 2 even though they had been trying for the past 2 weeks. I was not a happy camper to find out that not only had they not secured stock but had also been giving me assurances for the past 2 months that everything was on track. I may have overreacted a little.

While the result was initially devastating for me, I have to concede that I could have been more explicit and rigorous in keeping Stag on track, and have to accept that.

I still think Stag should have, as an experienced operator in the industry, done more to secure a battery without the need for a customer to constantly hassle them. But lessons learned.
Just because an installer has provided good service in the past there is no guarantee they will continue to do so.
SolarQuotes endorsement of an installer is a low bar and due diligence requires much more than relying on that.
Panel rating: 4/5
Inverter rating: 5/5
Battery rating: 5/5
EV Charger rating: 5/5

Supplier Reply:

Hi Tony,

We are disappointed to read your review as it does not reflect the full context of our dealings with you. As discussed in our phone call on 14 July (recorded for accuracy), your order for a second Tesla Powerwall 2 was placed with our wholesaler back in May. At that time, we were advised of a short backorder but were assured we would be supplied. Unfortunately, in late June we were informed that no further Powerwall 2 units were available in Australia due to Tesla ending production, and that no additional stock could be secured from any of our usual major wholesalers.

We immediately began contacting alternative suppliers in an attempt to source one for you, but the nationwide shortage meant none could be obtained, a fact confirmed by Tesla and multiple wholesalers. While another installer has claimed they sourced units in May, that would have been before the final stock ran out and before the federal rebate rush created unprecedented demand. By the time we received the update from our supplier, all available stock across the country had been exhausted.

We called you personally to explain the situation, apologised, and processed your refund the same day. We understand your frustration, but the supply shortage was outside our control. At no point did we mislead you about availability; we acted on the information provided by our suppliers and took steps to try to secure a unit once the shortage was confirmed.

We value the trust of our customers and have always operated with transparency and integrity. Unfortunately, in this case, the circumstances were determined by global supply constraints.

Stag Electrical, Solar & Refrigeration
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This 3.50 star review was removed at the request of the reviewer

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Great customer service, good reputation

Sales quoting process was excellent, no attempt to up sell, no patronising tone, matter of fact and helpful.

Installation was efficient, informative, prompt and tidy.

Follow up customer service has been efficient, complete and responsive.
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Fantastic installer, very happy with the solar system

Quote was quick and catered for the house's surrounding environment (Shade etc)
Installers did a great job. Very quick and punctual.
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Outstanding service

Outstanding customer service and excellent install. The whole experience has been demonstrated true professionalism, I could not be happier with the product and customer service.
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Fantastic job performed and very helpful and knowledgable

Overall process was extremely professional and well managed. The staff were reliable and on time. Installation went smoothly and they were all very friendly and helpful. It was a pleasure dealing with them.
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Professional service

The guys came when they said they would, we're very professional and left the job clean and tidy.
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A wonderful experience

From the initial quote through to turning the power on, this has been a very trouble-free journey. Stag Electrical and Solar helped decide the best system for our needs then ensured the paperwork was started to ensure we were making the most of the government incentives. The installation team were on site 1 week later and had the system installed and the technology explained all in one day. Just waiting for the electrical suppliers to install the new meter so we can start feeding back to the grid (which the Stag team also arranged)
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Install solar & Battery

Sale & quoting process was informative and swift.
Once accepted install started within 2 weeks.
Salesperson, job manager and guys on the job all very polite and helpful, cleaned up when they left.
They organised everything, including contacts with electricity provider, they did the lot all I had to do was accept the quote and pay at the end of the job.
As a small business owner myself I would give them top marks all around.
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Fantastic Service

Everyone I dealt with was professional, understod my needs and budget.
Sales peaople were very polite and understanding.
Installes were prompt efficient and very easy to deal with.
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Great installer

Great installer, quickly fixed all issues and worked quickly and effectively.
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Professional

The process from quoting options to installing was very quick and professional. Installation was completed in half a day, the site was left neat a tidy on competition.
Would highly recommended
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Good experience getting solar installed

There were a few issues entirely created by my own requirements that delayed the installation. Stag accommodated and supported me to complete the install. Whilst I am only just starting on my solar journey, I was very happy with the result and the service provided by Stag.
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Friendly and efficient

The process was quick and easy, the team were friendly and knowledgeable.
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Happy Customer

Mitch was fantastic in giving time listening to our wants and translating that into workable options. We ended up getting four quotes from various installers, and were very confident with selecting Stag.
Jesse and crew worked hard over two days installing. They were very polite and friendly. Compassionate to my partners working from home needs. Took the time to explain how everything worked including the app.
In the short time since installation, everything is working as advertised.
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Great service, quality installation and no pushy sales tactics

STAG were recommended to us by a friend who had used them. I lodged an enquiry on their website and was contacted within about 15mins to provide some basic details and book a phone consult with their sales consultant Mitch. He was friendly and easy to deal with, offering multiple options on the system size and type(solar or solar+battery). We also needed a switchboard upgrade done as the switchboard in our house was old and at it's limit. We had been told by another electrician & a different solar company that the entire meterbox enclosure and all the equipment(excluding meters) required replacement. Thankfully Mitch looked at the pictures of the enclosure and informed us that it was in fact an appropriate size and would merely require the switchboard to be updated internally, saving us a good amount of money. After receiving a couple of quotes, STAG came out in front in both customer service and clarity of quote. They were not as cheap as the fly-by-night/cowboy operations however they were notably cheaper than another popular local company we had visit and quote. Their quoting package also included a finance option from Brighte which we used.

We accepted their quote and went ahead on the evening of 1st of May, had contact 2nd of May to confirm NMI details and sort some paperwork then installation went ahead 7th of May which was fantastic. The team from STAG arrived when they said they would, went straight ahead with the installation and were done on the day (they informed me it was a very straightforward installation being a single story house with tin roof). Once the installation was done, they ran me through what they had done in the installation, the operating procedure for the inverter, set the inverter up and ran me through the app, which was already showing the power generated by the system. The installation was neat and tidy (there was an external conduit run which the installer said he would usually run inside the wall cavity however being an older house the cavity was not large enough to accomodate the wiring run - our neighbours install is very similar). They cleaned up after they were done and apart from the new inverter and switchboard in the meterbox (and of course the solar panels on the roof) there is no sign there were here afterwards.

Everyone throughout the process was friendly, polite and helpful. I will be happy to recommend STAG to anyone I speak to about solar.
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Highly recommend Stag

Good communication on the quote. Fantastic installer (thanks Toni), very punctual and cleaned up after. Quality product. All the after service grid connection work was great.
Battery rating: 5/5
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Friendly and helpful service to meet our needs

The team at Stag helped us create a custom layout and plan suitable for our energy needs, and got in contact with me quickly. I changed my mind on some points of the plan a couple of times, and they were both accommodating and quick to assist. They gave plenty of advice and answered the many, many questions I had.

The install team were polite and efficient. I have already recommended them to other members of my family, and they stand out from other organisations listed as suitable supplies.
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Fast response, good quote, fast & good installation

Sales interaction was very good, site visits were organised very fast, quoting was accurate and competitive (not lowest price though) with respect to the layout and other specific aspects of our house.
Solar system (panels and inverter) and ducted reverse-cycle system have been installed. Installation was organised and executed very fast. Details were very clear on what the installer will do and what we have to do with regard to having the systems commissioned, warranties, electricity company paperwork, guidance on how to use the systems, etc.
The two teams (solar and air-con) know their stuff, especially a big thumb up for the solar team. On air-con side there were some minor issues that were remedied straightaway part of the installation proces, and the team was very supportive and responsive to have everything fixed.
We are overall very happy with the end-to-end process, as well as with the result of the installation.
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Stephens install

Happy with the new set up so far. Haven’t had a rebate yet
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Seamless Solar Experience with Stag Electrical

I recently had a solar system installed at my property by Stag Electrical, Solar and Refrigeration, and I couldn’t be happier with the entire experience.

Sales/Quoting Process:
The process from the outset was excellent. I started by filling out their online form and received a response the very next day. After providing some details, I received a follow-up phone call to discuss the most suitable system for my electricity needs. The representative was knowledgeable, honest, and really took the time to explain everything. When I called back with a few extra questions, they were more than happy to help. The whole process felt professional, efficient, and very customer-focused.

Installation:
The installation was handled incredibly well. The team arrived on time and were polite, friendly, and respectful throughout the entire process. They answered all my questions clearly and got straight to work. Their attention to detail stood out, and they made sure everything was done to a high standard. They also took the time to clean up after themselves, leaving the site tidy. It was a very smooth and stress-free experience.

Customer Service:
Post-installation, they walked me through the system and explained the various components, including the inverter, panel layout, and how to use the app. They also helped ensure the grid connection process was on track. I really appreciated the time they took to explain everything clearly and ensure I was comfortable using the system.

Overall Experience:
From initial inquiry to a fully installed and functioning solar system in just four days – I was seriously impressed with their efficiency and quality of service. I’m very happy with the end result and would highly recommend Stag Electrical, Solar and Refrigeration to anyone considering solar. Great job!
Panel rating: 5/5
Inverter rating: 4/5
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Very Happy

We are delighted with the electrical Solar system installed by Stag Electrical Solar. Apart from a few minor miscommunications, the whole process went smoothly. The team of Rhys (Sales), Chris (Service) and Tony (Installation) were all very helpful in choosing, supplying and installing our system.
Panel rating: 5/5
Battery rating: 5/5
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Solar installation

Tony and his team came on the day at agreed time of arrival and did the solar installation in one day. Very professional and they had a good plan and executed it well with minimal disruption to us and of course the neighbours. We are very happy with the service
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Fast service

The process was easy,fast and with no fuss. The battery last all night. ??
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Solar installation

All went very smoothly, I was kept informed during the whole process.
The installers were very helpful and showed me how everything was set up
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Amazing Solar Installers

From the beginning of my appointment with Stag Electrical's Solar sales Representative, the Admin staff and the Solar electricians Team have all been very helpful assisting me with my quotation, organising all the paperwork to get a smart meter installed, and the Electricians who installed the solar panels and inverter in one day. The Electricans that did the installation were very Polite, Punctual and very tidy. There was not a piece of packaging from the panels in sight. After installation of the solar panels and inverter, they helped and organised the grid connection. They also showed me how to monitor the app on my phone.
I would highly recommend Stag Electrical to any of my friends.
Thanks again Stag Electrical Solar and Refrigeration Team. I am very happy with the Solar installations.

Kylie C
Panel rating: 5/5
Inverter rating: 5/5
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Friendly and efficient install

The representatives of Stag that we dealt with were all friendly and pleasant to deal with. Organising and obtaining the quote was streamlined and clear. The installation process was quick and efficient and the installers were great.
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An incentive was offered by Stag Electrical Solar and Refrigeration for this review. Learn more here.

Installation

Quoting process was made very easy by Rhys commutation was good and flexibility was excellent.

Installation was exceptional, very polite by the ACT crew and the quality was excellent and neat and tidy

Customer service was really good explained everything once job was completed.

Most definitely will be recommending Stag electrical to other people that are interested in getting solar installed
Inverter rating: 5/5
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Amazing service

Fantastic service from the initial quote, through to the install and after service billing etc.

The quote itself was impressive and we felt we had a thorough understanding of the product and rebate etc.

Everyone onsite was courteous, respectful and professional. We’re were consulted on every decision point (where to install the inverter, switch, conduit) and were informed of all changes (minor change to panel layout).

I have not dealt with a better team of trades
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Top Tier Service from Stag Electrical

The team at Stag Electrical are seriously impressive, everyone we dealt with while getting our solar and split system installed were an absolute pleasure to deal with.

Our solar system was installed in a single day over a marathon 11 hours. The work was performed to a high standard, I was given a thorough walk through of how the system works, and the site was left neat and tidy.
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Great company

What a great company. From an online enquiry to the time the whole installation was only a week. Very easy to deal with, answer any questions you may have, great help with best battery position as we had very limited options. Keep you up to date with what they are doing and why. Would highly recommend to all.
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Great fast service

Received a quick response to my enquiry. System was installed within the week. Still waiting for quotes from other companies. Would highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
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Would have liked a site visit

Couldn’t fault the installation, we had the crew from Young complete the job and they were fantastic.
Unfortunately they advised us that the system that we paid for wouldn’t fit so 1 panel had to be removed.
We feel this could have been avoided if a site inspection had been conducted.
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Professional, informative, no stress for customers

Stag was great from quote to install, install was less than a week after accepting my quote, fantastic! Installers were highly professional and customer service was clearly a top priority.
Would highly recommend to anyone looking to install solar.
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Fantastic install

Sales and quote were simple, quick and well done. Installed in a timely and professional manner. Top work and didn’t oversell.
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Informative, Quick to Provide Information, Fast Installation

Rhys from Stag was extremely quick to contact me and chat to me about my requirements and provide the quote. I asked many questions along the way and Rhys was always very friendly and informative and quick to answer all of my questions. Nothing was too much trouble. The install happened within days of accepting our quote and the install team were lovely and provided assistance post install to show us how to use our new systems and charger. Our old panels were removed by the team and disposed for us as well. We couldn't fault Stag on any aspect of the transaction. I would certainly recommend Stag to others looking for a solar system and EV charger.
Panel rating: 5/5
Inverter rating: 5/5
EV Charger rating: 5/5
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Helpful service and quick installation

The team at Stag Electrical have been great. Easy to communicate with and quote were provided quickly and effectively.
The full installation happened the next day after approving the quote. The team were punctual, tidy and polite.
I would recommend Stag Electrical to others looking for a home solar system.
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Stag electrical

Punctual,
Got the job done!
Works well and nice people to deal with!
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Great process

Stag recently installed a solar battery for us, an addition to the PV system they installed in mid 2024. We also needed to upgrade the switchboard. The quoting process was straightforward, and they sent out a member of the team at short notice to discuss options. The work was scheduled promptly after we accepted the quote. All team members were courteous, friendly and helpful, turned up on time, and left the area clean and tidy. We are very happy with the outcome.
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Stag Electrical highly recommended

Stag, provided quick responses to our enquiry, they provided options to add capacity and battery storage to our current system. Their quote seemed very reasonable. Upon accepting the quote Stag were able to provide a really quick installation of our new equipment. The install crew were on time and presented themselves in a professional but friendly manner. The installation looks very neat, and the new system has a very good warranty.
Each interaction with Stag staff has been very pleasant, so I cannot fault their customer service.
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