ECG Electrical Reviews
4.8
Leave a review Based on 148 ratings Aus Ranking
- 5 star 99
- 4 star 47
- 3 star 2
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.78
- System Quality 4.78
- Customer Service 4.85
- Installation 4.88
Timeline
Reviewer supplied photos:
The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
ECG Electrical is a Solar Power Installation company based in Canberra and serves ACT. Here are their reviews as submitted by visitors to SolarQuotes
ECG Electrical Solar Reviews
A great experience with a positive outcome
Our installer was the second cheapest quote from the three, and the only one that made a site visit at the time they promised, providing options to choose from and answered all my questions. Initially the quote was for 17 panels and the others had quoted for 18 panels. I inquired if they could find the space for the additional panel, which they did and a new quote was provided. The cost of one additional panel was negligible to the overall price.Prior to the scheduled installation date I was advised that the original panels were not available and was provided with a choice of waiting for the agreed panels or accepting an alternate more expensive panel at no extra cost. The alternate panels were also Tier 1 and had a better efficiency so it was an easy choice and one I was happy to make.
Issues discussed with our installer that might assist others were:
- Microinverters or string inverter. Our roof has two areas for panels facing N and NW and there are no shading issues. Microinverters would have been an additional cost for potentially only a small gain.
- Monitoring System. When considering if you want the additional cost, investigate what the inverter and also the energy company can provide (as well as a portable energy monitor). It might be more convenient to monitor current consumption/production but I can monitor daily consumption/production for previous days and can see the impact of turning on appliances (as long as I have made a note of when it was turned on). The installer provided access to the SEMS portal prior to acceptance of the quote enabling me view the functionality of demonstration solar (and battery) systems. My energy retailer provided no detail of what to expect and I have only got access a month after the install. I have included two screenshots. The inverter portal shows solar production (but not how much has been consumed/exported), the retailer portal shows hourly consumption and solar power exported with access to a CSV file providing all the figures.
- 3 Phase Power. The house had 3 phase power when we bought it and retained it when it was rewired during a renovation. No one seems to believe it until they look at the switchboard. I wanted to explore the potential to have more than two arrays and increase the amount being exported. In the end, there was insufficient space on the roof for more than 18 panels so we agreed to the two arrays and 5kW string inverter.
Installation was completed in a single day, the process was very efficient and I had a demonstration of the inverter app on the same day.
I have had to restart my wireless router twice since the install and noticed that the inverter takes a long time to reconnect (can be up to an hour). Was concerned the first time but it does get there and it clearly retains all the power generation data when not connected. Show additional information
Excellent service from the first contact.
The quote came quickly and was competitive. The work was completed on time with minimal interruption. Craig and Eammon helped with all aspects of the installation and connection. Show additional informationFast, efficient and friendly!
From the moment the salesperson sat down with me to discuss my requirements, I had confidence in ECG - and I was not disappointed. The system was installed in less than a day and everyone on the job was friendly and efficient. They made sure I understood how to make the most of the system, and the after sales service was great as well! Thank you Finn for this amazing service, and of course thank you ECG for a great experience! Show additional informationInformed salesperson
Awaiting install soon, salesperson/electrician came out and was able to answer all of our questions confidently and in a manner that was easy to understand. Very friendly too. Show additional informationCompletely satisfied
The team from ECG were excellent. The initial appointment was easy, the quote came when they said, and follow up questions were answered promptly. When we finally gave the go ahead, confirmation came quickly - there was a hiccough with the supply of panels but an alternative was offered at no extra cost. An installation date was set and the guys turned up on time and got the job done in super quick time even after having to make a minor modification on the run which was no problem. They even replaced a couple of broken roof tiles I didn’t know about - just because they were up there and were happy to help out. When I got home from work, I couldn’t tell they’d been; there was no mess! They set us up on the app and the system seems to be working full blast, no problems.I’m happy to recommend ECG for their professional and efficient operation. Show additional information
A professional quality company
These guys were a pleasure to deal with and Callum came to my house to quote and was easy to ask questions about all things solar.The day of the install they all showed up on time and got to work quickly and efficiently without leaving any mess behind.
The next day, being a Saturday, Eric came to my house and setup the inverter and Fronius App with me which was very helpful and by the time he left everything was humming along nicely and has been since.
My electricity provider has yet to setup my smart meter which should be soon hopefully.
The only small downside of the experience with ECG is that email communication was a bit inconsistent but by telephone they were very helpful to deal with.
Overall I'd highly recommend them for the Canberra region. Show additional information
Great Team
ECG Electrical have been an excellent team to work with from getting a quote right through to the post sales service.They have been prompt and if a change in timing contacted us as soon as possible.
The sales team were friendly and knowledgeable and provided a quote to suit our needs.
The installation team were very professional and kept us update date through the process on the day and only interrupted our supply once when they connected the solar to the grid.
The ECG electrical did the liaison with the ACTew and ACT Govt for post install inspection.
Also the team have been helpful when after the new meter install there was a flashing light on the inverter indicating the router fault. The talked me through a process and also organised a member of the team to contact me if the process hadn’t worked. The system is now up and running as designed.
Thanks to the ECG team for your service. Show additional information
Happy customer
Of the quotes we got ECG was a little more expensive. Other the other side, they were always polite and someone answered the phone every time I called. They arrived on due day at the time agreed. Staff were all super polite and worked efficiently. They allowed me to watch their work as I was interested being a trades person myself & they took the time to answer my questions. They went the extra mile swapping out a few damaged tiles while they were at it! The solar panels used had to be different from those quoted. I had a call to assure me I was being upgraded, not duded! Nice people to deal with, have already recommended them to others! Monitoring the system, it’s performing well even in low light! Show additional informationReliable, courteous installers
The team at ECG Electrical arrived on time, were very professional and courteous. The original quotation design couldn't quite fit on our roof, but only by a single panel.We had a personal preference for the inverter location that was quite a distance from the panels. The team was happy to accommodate our request, with a good explanation of why alternate locations would be better.
The work was finished in under a day, and the job site was left neat and clean.
They connected the inverter to our home network, and gave us a walkthrough of the monitoring app. They also organised the smart meter request for us.
Very happy. Show additional information
Great service & product. The team were awesome to deal with.
I am happy with all aspects of the service. Great service & product. The team were awesome to deal with. Show additional informationGreat all round customer experience
Two representatives called to do an inspection and quote. They were very personable and knowledgeable. After receiving the quotation I sent numerous follow-up emails asking questions which they answered very promptly. The installation went seamlessly. The team arrived at the time they advised 7:30 am and were finished and the system generating electricity by 3:30 pm The installation team were courteous, hard working and did a fantastic job. They only broke 2 roof tiles and replaced them with spares I’d provided. Talking to friends who’d had other companies install their systems they experienced a lot more breakages. One of the management team called around the following day to provide information on the operation of the system and to ensure we were comfortable with using the application that monitors the system. As part of their service ECG will monitor the system during its life to ensure ongoing efficiency. ECG also organised connection to the grid. I would highly recommend ECG to anyone wanting to install a solar system. Show additional informationApproachable, efficient.
Explained all components in understandable language.Price competitive.
Prompt installation time.
Installing team competent, efficient, polite, helpful, and tidy.
Follow up service amazing.
Totally recommend ECG. Show additional information
Happy customer
Quoting was prompt and thorough, and all the team were good to deal with, considerate and knew what they were doing.I really can’t suggest anything they could do better. Show additional information
Great installation and great team
quote process was painless, the guys came out, had a chat, we discussed options, and then sent through a new quote over night. We had to pause the install due to delays caused by repairing hail damage, and the team was great to work with throughout the process.When we were ready to go, they re-spec'd the system to fit what was now available (without a price change!) and picked up where we left off. Installers were professional and communicated well when they had to shut power down to work on the switchboard.
I would not hesitate to refer ECG to anyone wanting to get solar installed in Canberra. Show additional information
ECG - great service and products
From initial visit to check out the site, through the quoting process, answering my questions to installation the guys form ECG were polite, punctual and professional. I can't speak highly enough of the service. I have the fullest confidence in them and their work. The system was up and working within the day. Thanks ECG and thanks Finn for the recommendations. Show additional informationHappy with my solar installation
The quote process was straightforward, the installation was on the appointed day and done efficiently, the installers were happy to answwer my questions about their process and the 'nuts and bolts', and by the end of the day I had a fully operational system. It was as easy as buying a book in a bookshop. Show additional informationSolar array
Quote was great, Installers were polite, tidy and punctual, though would have preferred not smoking near house/on roof as gutters go to water tank Show additional informationGreat company, fantastic service.
We were very happy with the whole process from start to finish even though installation day was probably the worse day in months, weather wise, but they still came through. Fantastic customer service and amazing installers. The time frame from acceptance of quote to solar up and running was only a week or two. Couldn’t be happier. We would recommend ECG Electrical to anyone. Show additional informationACT Local Solar Retailer - Recommended Excellent Service
Prompt Quotation provided;Installation within 2 weeks;
Punctual and Polite;
Attention to detail;
Took care of Smartmeter requirements; Show additional information
Exceptional professionalism
Highly recommend these guys to sort out your solar needs. Very knowledgeable and reliable. Show additional informationProfessional job
I got ECG to quote adding solar panels to an existing installation. Their quote was similar to others I received and decided to go with them due to their good online rating and long warranty on panels & inverter. I picked well! They installed the panels in a few hours and came back the next day (on a Saturday!) to connect me to the solar power monitoring app and walked me through how to use it. They did a fantastic job and the whole thing was a good experience. Would recommend them to others. Show additional informationFantastic experience with ECG (and a plug for SolarQuotes too)
The whole experience with ECG Electrical was an example of customer service. Quick communication during the quote process and after.-Reading the reviews on SolarQuotes and getting three quotes from local installers saved us a lot of headaches and potential pitfalls.
-The information on the SolarQuotes site meant we could ask specific questions during our quote phase and compare apples with apples.
-ECG quoted a very competive price for a 6.6 kW system
-Callum patiently answered all our questions while quoting and before and after the installation
-The install happened at the exact date (and time) we planned.
-The installers were quick and friendly
-All the packaging material, offcuts, etc. were cleared away by the team without a shred left behind.
-Communication was prompt and informative. We knew exactly what would happen and when.
When Origin stuffed up the Smart Meter install process (they 'lost' the application), and the paperwork had to be resubmitted, ECG took care of the whole process again.
After a recent storm event we had to replace our internet router. The ECG team have offered to come around and reconnect our Fronius inverter to the new home network.
Overall a great experience with good communication, excellent service and a solar installation humming away on our roof. Show additional information
Quality system and great service
The quoting process was easy and the person who did it was extremely knowledgeable. His explanations were clear, easy to understand and demonstrated that he understood where we were coming from. We were given two very good options to select from.The installation was done extremely well. All the technicians were polite and seemed to enjoy doing the job for us. They appeared to be proud of their work and as delighted in the results as we were.
I didn't have to worry about the rebates or red tape; it was all taken care of! Show additional information
Exceptional from start to finish
Highly knowledgeable and honest assessment of our options. On the day of install, arrived early, got stuck into it and up and running that day. Great service and faultless. Thanks ECG Show additional informationGreat experience with ECG Solar Installation
After some initial communications problems, some of which were my fault, we had a really great experience with ECG. They were the only company to send an actual installer (who was also one of the company owners), out to discuss our requirements, rather than a sales person. I felt immediately that I was in good hands.On the day of the installation, the team turned up 10 mins early (never, ever experienced that with ANY trades people here before!). When it looked like it was going to take longer than anticipated to complete, they brought in a second team to ensure that the job was completed in a single day. The main team was on site from just before 8:00am right through to 5:30pm. The last team member left around 6:00pm. Even though they worked solidly through the day, and well past their anticipated finish time, they still made sure that they cleaned up thoroughly before they left. The entire team were courteous, polite and friendly as well as being very professional in their approach.
Craig (one of the company owners) came back out the next day to check and complete the pairing of the wifi setup as it had been too dark to complete that on the first day.
ECG have taken care of all the paperwork and I've just been notified by ACTEWAGL of when they will be coming to replace the old meter, which will be the last step before we start earning something back from our energy export.
In the week since the system has been installed, it has performed well and has exceeded the predicted electricity generation for this time of year for out set-up and location. Show additional information
A simple, seamless process
No one pressured me to buy, ECG kept me informed all the way. They turned up when they said they would. They answered all my questions. Would recommend. Show additional informationECG Electrical
The guys came to the house and discussed our options. We then requested 2 quotes for different sized systems. The quotes were emailed promptly. Having accepted the quote for the larger unit, we booked the installation. On the day the installers arrived promptly and completed the job without fuss. We were then guided through the use of the Wi-Fi app which shows realtime usage along with many other cool things. So glad we have finally made the leap to solar. It is not cheap but I am sure it will pay for itself. But it was not just about saving money, it was also about helping the environment. We are now just waiting on ACTEW to install a new smart meter. Show additional informationSolar from ECG Electrical
Customer service was very good. Installation on time and efficient. No problem linking to the monitoring system, which is very good by-the-way. Purchased a 6.6 kW system with a 5kW solar edge inverter.Only just installed but is punching out maximum power at this stage. Love the optimiser system which allows each panel to show how it is producing Show additional information
Fantastic experience from start to finish
Well, we've finally taken the plunge and have solar installed on our roof.We got two companies recommended to us from SolarQuotes, one of whom was ECG Electrical.
From quotation through to installation and handover, ECG Electrical have been fantastic.
Very professional, honest, knowledgeable and great value (both in terms of cost and the charisma/energy of the installation team).
I would definitely recommend ECG Electrical to anyone looking to install a solar system on their property. Show additional information
Excellent service
We wanted to have the installation done in two parts as we changed our roof from tiles to metal. The first part was a couple of weeks before the conversion. The second part was done just two days after we contacted ECG Electrical to let them know the roof was done. Everyone we had contact with was just great, from the original quote right through to the follow up appointment after installation. Show additional informationGreat solar installation experience with ECG Electrical
The guys from ECG were great. They actually came to the site to do a proper inspection to enable a reliable quote. The install went perfectly with all the installers happy and respectful. They organised the grid connection, new meter and inspections. We are very happy with our purchase. Show additional informationProfessional installation
Not the cheapest, but it was the only company that physically came over to inspect the site and discuss my particular shading issues. This helped me decide to go with them. Installation went smoothly with no surprises and I opted for the Solar Analytics monitoring system which is worthwhile (I haven't included that in my reported cost). The team were friendly and efficient. Highly recommended. Show additional informationA good experience
The presentation by two of the owners of the business was a good experience with no exaggerated claims and left us with a clear understanding of what we would get. We asked for prices on two types of panels. We received two quotes the following day.The installation was done within the expected time frame and went without a hitch. All questions were answered fully by the installers.
All approvals and ordering of new meter by electricity supplier were arranged by the company.
Would readily use this company again and will recommend to friends contemplating solar. Show additional information
Great job
Quote was done with an in person visit and many questions answered. Installation was booked quickly and ECG handled all the paperwork and grid installation with the supplier which made things much easier for me. They were punctual, tidy and communicated well. Really love the solar analytics app which helps us make the most of solar production. Show additional informationQuick n easy
Great polite salesman knew the product, great installation team here and gone in the said time i5 would take them, Show additional informationExcellent service and value for money
ECG installed our 6Kw system yesterday, and we were thrilled with their service and quality. The team arrived at 8am on the dot, and couldn’t have been more professional. ECG is a stand-out local Canberra company providing excellent value for money.Thanks guys, for a great all around experience. Kim & Sue. Show additional informationGreat installer, paid deposit Wednesday, booked in for Friday, benefits started Saturday!
Quoting process easy, answered all my questions to a beyond satisfactory level, very friendly people. Special mention to Craig and Eamon. Show additional informationInstallation of solar system
Sales & quoting was realisticInstallation carried out in one day, staff were excellent & site left tidy,
System operation explained & app set up.
Grid connection organised & workbook supplied with all info of installation with serial no's & part numbers of all fittings.
Would definitely recommend ECG to anyone.
System 20 panels Seraphim 330 watt panels & Fronius inverter with full monitoring.
Output is regularly 5kw in full sun, Show additional information
Really good customer service.
ECG was one of two companies that I received a quote from. To be fair, they took a while to contact me but when they did their service was really good. They visited the house and provided a very detailed quote. The other company quoted remotely via google maps. There was only a couple of hundred dollars difference in price and ECG was not the cheapest but are local so I went with them.Installation day was busy with a number of tradies on sight. They turned up on time, worked all day and cleaned up after themselves. They did a quick handover and I was visited again the next day to have a more detailed explanation of everything installed.
Vary happy with the whole experience. Show additional information
9kw system - very happy
Very simple process for the qoute. Good follow up with a site visit and follow up on technical questions and a change of system size.Installation was good even on a terrible day weather wise with rain and strong winds the team just delivered. Clean up was good as well almost would not have known there was a team of 6 here at one stage. Manuals delivered and just awaiting for the final inspection and connection which they have organised but authorities and provider has been dragging the chain on that so our feed in is really good until they turn up. Show additional information
Professional Service
ECG Electrical provided a professional and high quality service starting with the quotation. The installation was done effectively and we are very happy with the system and the advice and support provided. Show additional informationA fantastic and easy experience
Quotation process was easy and informative. The company could not have been more helpful in answering follow-up questions. ECG was price competitive with the two other companies which quoted, but their friendliness and straightforward advice got them over the line (Along with 10 year workmanship warranty). Installation happened as scheduled in one day and was very neat and precise. When the system was commissioned we were talked through how everything worked and what to do if problems arose. Show additional informationSeemless Experience
Could not be happier with our new solar!We were initially quoted by ECG Electrical prior to requesting 3 quotes from SolarQuotes. We were then validated to see that they were one of the recommended installers for our area.
They came out for a site visit and explained in layman’s terms what we could expect from an investment in solar power.
The installation went smoothly with the team of installers arriving on time and were both well mannered and tidy.
Have already recommended ECG Electrical to several family and friends. Show additional information
ECG Electrical: responsive, reliable, professional and courteous.
ECG arranged promptly to call for a site visit and detailed discussion. The maximum system capacity, my preference for any particular inverter or panel brands or characteristics, the roof orientation and tilt, options for panel and inverter location, current household consumption pattern, and foreseeable changes in that consumption pattern were canvassed. A system design including product and workmanship warranties, and reflecting the foreseeable household needs and preferences was supplied within hours of the site visit and included monthly solar production forecasts for a full year. My questions over the following days were answered promptly as was my request for incorporation of Solar Analytics.The revised quote for a 7.92 kW system (24 x 330W panels) with 6 kW Fronius Symo Inverter and 2 x Solar Analytics devices with lifetime subscription was accepted and the system scheduled for installation on an agreed date about 3 weeks later (on 2 July 2020). It was installed on the scheduled day and was connected and commissioned that afternoon. The installation team were on time, went about their work quietly, maintained a safe and tidy work area and left no mess. Solar Analytics were effective the next day and I've been boring my friends and relatives to a standstill ever since with observations on what's been generated, what's been self-consumed, what's been imported and what's been exported including the $ value. Based upon my experience, I am comfortable in recommending ECG Electrical. Show additional informationSmooth install
The ECG team took care of everything from start to finish to make the installation of the 6.6kw on our home a painless experience.The install crew turned up on time and were very professional. Craig talked us through how the fronius monitoring worked and was happy to return with a WiFi extender to ensure a solid connection.
Very happy with the entire process and have already recommended ECG (and Solar Quotes) to friends in the area Show additional information
Informative, professional and well-priced
When I requested a quote, I was still unsure of the size of the PV system I needed, and whether I should get a solar hot-water system too (to replace 15 year old gas system).The guys were very friendly and informative -- during on the onsite inspection and in follow-up emails. I decided to stick with a PV system only -- given Canberra's very cold winters (requiring significant power to boost solar hot-water temps) and very hot summers (requiring the system to regularly dump hot-water to avoid overheating and damage).
They arrived on time, with lots of installers, so the job was done and dusted by mid-afternoon. One of the sparkies stepped me through installing and using the app to monitor my energy generation and consumption in real-time. The following day the boss came and double-checked the install -- and ran me through the system again.
I am absolutely delighted with the PV system (9.5kW with 8kW inverter). Even in the morning on an overcast winter day, with the sun still low in the sky, it produces surprising amounts of energy (5kW).
I definitely recommend ECG. Show additional information
Very professional
ECG's quoting and sales process was straight-forward, with useful advice which took full account of our preferences. The installation couldn't be faulted - trouble-free and highly professional, including on-the-day connection to the grid. Show additional informationExcellent installer, couldn’t be happier!
ECG Electrical were prompt, polite and incredibly knowledgeable in what they do which made the whole process from initial contact to install so much easier. I would have no hesitations in recommending them to anyone wishing to install a solar system. Show additional informationGreat service
The quoting service was great. Discussed options and confirmed the best setup. Great solution and good warranties. The installation went well, a day earlier then expected. The day after check service was great including the explanation of the monitoring software. Show additional information