ECG Electrical Reviews
4.8
Leave a review Based on 102 ratings Aus Ranking
- 5 star 65
- 4 star 36
- 3 star 1
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.78
- System Quality 4.71
- Customer Service 4.82
- Installation 4.86
Timeline
Reviewer supplied photos:
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ECG Electrical is a Solar Power Installation company based in Canberra and serves ACT. Here are their reviews as submitted by visitors to SolarQuotes
ECG Electrical Solar Reviews
Excellent installer, couldn’t be happier!
ECG Electrical were prompt, polite and incredibly knowledgeable in what they do which made the whole process from initial contact to install so much easier. I would have no hesitations in recommending them to anyone wishing to install a solar system. Show additional informationGreat service
The quoting service was great. Discussed options and confirmed the best setup. Great solution and good warranties. The installation went well, a day earlier then expected. The day after check service was great including the explanation of the monitoring software. Show additional informationVery good installation and great overall experience
Sales quoting was very good and competitive the install was very good and the installers were very tidy and arrived on timeCustomer service was excellent and everything was organised for the grid connection
A very good experience with a worry free service Show additional information
Best customer service
From the quote to the install they are very easy to deal with. Very happy with the final product and service Show additional informationOutstanding
ECG were brilliant.They were recommended to me by a work mate who had said how satisfied he had been with their work.
From the initial property inspection. (And answering all my questions)
The crew installed the system were friendly, tidy and efficient.
The follow up visit and calls to check on our satisfaction was the cherry on the cake.
Highly recommend ECG Show additional information
Value for money
Value for price; excellent service; very responsive with all queries; easy process Show additional informationHighly recommend
Easy to deal with, punctual, know their stuff, competitive price. Show additional informationExceptional Service & Quality
I was thoroughly impressed by the whole experience with ECG Electrical. In the lead up to engaging with ECG Electrical I had received proposals from two other providers. The process for quoting and attending site with the other providers did not give me much confidence. My experience with ECG was the exact opposite. The guys were extremely knowledgeable, proactive and easy to deal with. Once we committed to the project the process, documentation, ordering and booking in was extremely smooth and efficient. The installation team were excellent to deal with, they explained everything they were doing, they were neat & tidy and they were efficient at completing their tasks. The commissioning and handover was also very smooth. I have nothing but praise for the entire ECG Electrical Team and I would highly recommend them to anyone looking for a system installation. Show additional informationGreat install on a complicated roof
ECG Electrical were very quick to provide me with a detailed quote. The installation was professional and tidy, they arrived when they said they would and completed it within the day - I was even able to easily continue working from home while the crew worked on the roof.A number of solar firms told me that my roof layout made for a complicated install, but ECG handled it really well.
I highly recommend going with ECG. Show additional information
Solar Quotes made the research and decision making process so much easier
ECG were the only supplier to conduct an on-site visit prior to providing a quote. They were also patient in answering the long list of questions provided by Solar Quotes; the other suppliers seemed more focussed on getting me quote without taking the time to listen to me.I accepted the quote on the Thursday evening and received a call from ECG to arrange a time to install the system on Monday.
The installation was quick and efficient, and the installers were happy to the time to explain the system and set-up online access. Show additional information
ECG Electrical Pty Ltd
ECG Ekectrical were responsive to my email and call. They came the day to our rural property a day after my call to provide a quote. The quote was the lowest of three quotes we sought. The work was scheduled for after we had completed some roof work. Installers were friendly. Overall we are happy with the service. Show additional informationExcellent service provided by the ECG team!
The ECG team were great from start to finish. They were extremely informative and helpful when we were deciding on who to go with for the solar panel and heat pump installation. They continued the great service during the install and follow-up check afterwards.We would highly recommend ECG Electrical. Show additional information
ECG Electrical Recommendation
I recently had ECG intall my solar system. I got their details from the Solar Quotes website and am glad I did.The process was simple, price was very competitive (within $300 of the cheapest and that company didnt have local reviews).
What I liked.
1. Great communication and price - not pushy, just informative and very quick to email/text as that's generally how I communicate.
2. The team arrived on time and cleaned up afterwards.
3. A slight problem with the install (my late decision on panel location) was resolved while I was at work.
4. The tradesmen were just nice, polite guys. I totally trusted them to do the work whilst I wasn't at home. Show additional information
Excellent professional installer. Extremely Happy!
ECG did an excellent job - you can't go wrong with these guys. Sales/Quoting process was onsite and Callum explained things really well.Installation went well done in a day. Excellent customer services could not be happier. Really happy with the final result. Show additional information
We could not be happier
The team from ECG were excellent throughout the entire process of installing our solar power system. Everyone from office staff to installers were professional, friendly and efficient. They are genuinely passionate about solar power and getting the best result for their customers. We could not be happier with the service received from ECG. Show additional informationGood value
Prompt, knowledgeable, efficient & friendly. The whole team kept us informed at all stages. Show additional informationVery good to deal with
ECG Electrical were the only installers recommended by SolarQuotes to actually come to our place and discuss the installation in person.The installers arrived on time and were finished in a day. Originally quoted Seraphim panels were replaced by Trinas due to supply problems at no extra charge. They also connected our EV charger.
ECG arranged the upgrade to three phase and kept us informed when there were issues with the electricity supplier finishing this work. They also promptly fixed a faulty isolator after monitoring the system output.
Would not hesitate to recommend this company. Show additional information
Faultless process from contact to completion.
The quality of customer service, provision of information and workmanship was top class - starting from the initial phone contact, during the site visit, when giving further information and submitting alternative quotes by email, and on the day of installation. The system was installed (with some very minor on site adjustments made in consultation with me) and was producing power by the end of the day. I highly recommend the team at ECG. Show additional informationGreat installation and support
ECG were very prompt coming out to give a quote. Talked through our requirements, no pushy sales talk and answered all my questions. The install went very well - on time, cleaned up afterwards. They also advised me on how best to deal with my electricity retailer to get the smart meter installed and came back to remove the export limit on the invertor within couple of hours of that being done! Highly recommend. Show additional informationGreat Installer. Very smooth transaction from beginning to end.
The ECG Electrical team were a pleasure to deal with.They attended to site on time, were consistently professional, offered suggested combinations and provided a reasonable quote. Not the cheapest but not the most expensive either.
After accepting the quote on a Monday, they had to order the panels and I was told it would take up to 2 weeks.
They contacted me the next week and arranged for that Friday to install. I was pleased it was so quick.
Installation took around 6 hours - they worked the whole time (minus small lunch break) - 2 on the panels and one on the inverter.
One of the bosses came back the next day, explained the system thoroughly and setup the monitoring systems.
I checked with the Electricity Provider that the system was reading good for them. They confirmed it was working fine.
ECG organised someone from the ACT government to come and inspect it (3 weeks later). It passed - no problem.
I would definitely recommend ECG for your solar system installation in the ACT. Show additional information
Great experience!
Really happy with everything. Great installation , quality system, and great ongoing service. Have already recommended to three other people. Show additional informationGood advice, quality installation
ECG were the most well-organised of the companies I sought quotes from. I had both sales and installation team members do an on-site inspection, which was necessary as my roof wasn’t a standard shape and I was interested in being quoted on different sized systems. There was no big sales pitch, just well informed answers to my questions, and considered views on my requirements. The installation was professional and efficient. They even re-secured my loose TV antenna!Throughout the process ECG’s service was courteous, punctual and technically proficient. When we had difficulty getting a sufficient wifi signal to register and monitor the system, an ECG member returned the following day with a wifi repeater at no extra cost. Certification and registration was all managed in house - meaning we didn’t have any loose ends preventing us getting our solar connected and operational. Would thoroughly recommend ECG. Show additional information
A Job Very Well Done
I sought a quote from ECG (one of five) for the installation of a 6.6 kW system pretty much at the height of the Covid-19 pandemic in Australia, and hesitated as to the wisdom of doing so. I am glad we proceeded with it. Callum and Eamon came at the appointed time in the morning to discuss our requirements; answered all questions asked patiently, politely and without any sales pitch. A quote for alternative systems was emailed to us by early afternoon the same day. There were supplementary questions asked, and request for an amended quote was responded to promptly without fuss.The installation process was very professionally done and everything went like a clockwork. The crew came punctually as arranged in the morning and proceeded without fuss to do their jobs - polite in manners, tidy in execution and proficient in installation of all components. We are more than satisfied and impressed. The installation process took less than a day, as promised.
Customer service post-installation was excellent with all email queries and telephone calls answered and attended to promptly and to our complete satisfaction. Show additional information
Seamless Process
The quote was provided within a few hours of site attendance and discussion of my requirements. The company quoted on exactly what was discussed (unlike another high profile company that provided quote for a much larger system than I asked for and without a site inspection). I accepted the quote later that afternoon and installation date was to be in one week's time. I received a call the next morning to advise that ECG had had a cancellation and asked if they could come and do mine instead. The installers turned up within the hour and had the system up and running by late afternoon, including installation of a new switchboard to replace my 1970s dinosaur. The price was very competitive, the installers were a nice friendly bunch of guys. ECG have also organised all necessary paperwork for the inspection as well as an application to ACTEW for installation of a smart meter. All in all a smooth experience. Show additional informationEfficient and clear answers and prompt installation
Quoting process was provided within 3 hours of site inspection. Follow up questions were answered promptly with detailed information regarding panel and inverter brands. The use of an app with the Fronius inverter sold me Show additional informationSmooth installation. No issues. Communication directly with installer was excellent. Reassured that update of old meter box not necessary.
Quotes communication was good.Installation smooth.
Very good technical advice from installer. Allowed choice of components. Show additional information
Great personal service, excellent products and support
ECG came and quoted in person, taking into account the particulars of our needs. Their team turned up on time for install and were professional and excellent. Their follow up and customer service was outstanding. I just can’t rate these guys high enough. They were brilliant. Show additional informationGreat system, very quick installation from quote to install in 1 week. Install in 1 day.
ECG is a great company. They actually came and physically inspect the site. They recommended increased the system to 9.25Kw with 8KW inverter. From quote received 1 day later to install only take 1 week. Professionally installed on the appointed day, started at 8AM finished and running by 3PM. Thanks guy. Show additional informationEasy to deal with
Professional service and installation so far. New build so not up and running yet. Will know once in the house in winter and have everything on. Show additional informationAbove and beyond
ECG are outstanding and we would not hesitate to recommend them. They installed our panels and new hot water system neatly and efficiently despite very challenging weather conditions and the peculiarities of our roof. They impressed us right from the start by being the only company to inspect the roof and our very large trees (!) before quoting. The system is working beautifully and all our post-installation queries or questions have been patiently and quickly addressed. Show additional informationExcellent advice and installation
ECG were super easy to deal with and able to install very fast. I'm very pleased with their advice and the performance of the system so far. Other installers claimed I needed a new meter box and expensive cables. Turns out I didn't. I appreciated the honest advice. I highly recommend this company. Show additional information
The team at ECG were brilliant to deal with. Usually got back to us within 24hrs with any questions we had (email worked well for this). The guys you deal with (Callum and Eamon) know their stuff. While they didn't do the actual install themselves (they contract their own guys though), they came around at the end of the day to do the finishing touches and make sure everything was OK.
Their price was the most competitive of the three we received, and they were willing to give us quotes for different panel types and layouts.
We've only had our system running for about 5 days now, and it's been performing really well. We haven't had to call ECG back for anything so far.
I'd highly recommend ECG to anyone, unless you want a company with a nice website, flashy brochures and a walk-in store, and are happy to pay a LARGE premium for that. Hopefully ECG will stick around for a long time. Thanks guys. Show additional information
Their price was the most competitive of the three we received, and they were willing to give us quotes for different panel types and layouts.
We've only had our system running for about 5 days now, and it's been performing really well. We haven't had to call ECG back for anything so far.
I'd highly recommend ECG to anyone, unless you want a company with a nice website, flashy brochures and a walk-in store, and are happy to pay a LARGE premium for that. Hopefully ECG will stick around for a long time. Thanks guys. Show additional information
Great install. Quick and tidy.
The whole process from quoting, installation and arranging grid connection/new meter was quick and effortless. Callum's advice was very helpful and resulted in me getting a much larger system (15kW vs 12kW quoted by other installers) with microinverters to overcome the shading issue on my roof. I am very satisfied with the outcome. Show additional informationGreat Installation
Quickest turn around between quote and installation of about 4 weeks. The installation crew were professional, cleaned up and installed in one day. Andrew was very supportive on the day, answering all questions. Disappointing in that whole system could not be installed in one day. Fronius inverter is delayed due to delivery issues. However, that is out of ECG hands. I have no hesitation in recommending ECG Electrical. Show additional information9kw system - very happy
Very simple process for the qoute. Good follow up with a site visit and follow up on technical questions and a change of system size.Installation was good even on a terrible day weather wise with rain and strong winds the team just delivered. Clean up was good as well almost would not have known there was a team of 6 here at one stage. Manuals delivered and just awaiting for the final inspection and connection which they have organised but authorities and provider has been dragging the chain on that so our feed in is really good until they turn up. Show additional information
Professional Service
ECG Electrical provided a professional and high quality service starting with the quotation. The installation was done effectively and we are very happy with the system and the advice and support provided. Show additional informationExcellent installation
Friendly, efficient and helpful. Installation and all associated work was done quickly with no fuss. Show additional information
I must of got about 10 quotes all up. once I had the the system I was after I sent this out to all the suppliers that would provide that would provide it so that I would a like for like quote. I honestly recommend that everyone does this as it could save thousands. I nearly went with who were $200 more expensive but the recent reviews in the ACT put me off and a friend of mine who was getting solar at the same time had a bad experience. I think with that company it really depends on the sales person you get. I did like the guys I was speaking with and he taught me a lot. The one I had was really good. ECG electrical was not the cheapest quote. I could have saved $100 to go with a less well known Sydney company with fly in fly out installers. I wanted the installers to be local and known.
ECG electrical were pretty good. They did mess up one day when they didnt turn but did apologize and come the next day. I suppose the real test is in three months once I have seen how well it works.. Show additional information
ECG electrical were pretty good. They did mess up one day when they didnt turn but did apologize and come the next day. I suppose the real test is in three months once I have seen how well it works.. Show additional information
ECG really did go above and beyond. Communication was occasionally a bit patchy, but I think they were just very busy during the period. Knowledgeable and felt like trustworthy guys to be dealing with
They visited our house and really made sure they were offering the right thing for us. Installation was done as agreed and they were very friendly. They visited the house on a few occasions to clarify our needs and even did a couple of small electric jobs on the house while they were there on our request. So they come recommended. Show additional informationProfessional service all the way
Eamon and Callum were fabulous to deal with. They attended to quote on time and were thoroughly professional, explaining the system, how it would all work and giving us options. After accepting the quote we had the system installed within 2 weeks and they came back on the weekend to run through the system with my husband and I. I would definitely recommend ECG for your solar installation in Canberra. Show additional informationVery happy with system and supplier
ECG was knowledgeable, flexible and easy to deal with. Their installers were punctual, hardworking, polite, neat and tidy. Responsive followup after installation. Excellent quality of installation was noted by government inspector/certifier. System is performing well after 3 weeks. Would highly recommend ECG. Show additional information
Our system of Seraphim panels and Fronius Inverter has been installed now for approx. 4 weeks and we love the App where we can see how the System is performing,and at this early stage all is going very well and up to expectation.
Show additional information
Great installation
Callum and the team from ECG Electrical are the best in Canberra. Their service and quality workmanship is the best I have seen. I can thoroughly recommend them for price and quality. Show additional information
Callum was very easy to deal with, reliable and a good communicator. The speed of service was impressive - less than a week from first contact to full installation.
Show additional information
Fantastic Installer - no issues, clean sailing!
Fantastic Installer - no issues, clean sailing! Smooth process. Callum kept in touch. The guys replaced two broken tiles at the end, came back to setup wifi, etc. All in all a good service outcome. Happy customer. Show additional informationEasy installation
ECG responded promptly with a site visit and explained their product well. It was approx two weeks from accepting quote to installation. On the installation day the crew turned up on time and worked well to finish the install in one day. They liaised over the timing of isolating power to complete the installation and let the site clean and tidy Show additional informationECG was the only contractor to visit the site.
ECG did an excellent job. they talked me through the process on site and were able to provide me with a comprehensive itemised quote.Callum and his team communicated really well and ensured everything was working and commissioned before they left site. They have provided excellent backup service and answer any questions I have. Show additional information
New install, so far couldn't hope for a better experience.
I'm usually hesitant to go for the cheapest quote on anything, but ECG felt like the right choice. They came to the house before quoting, gave us honest and useful information, the quote had all the info we needed to make easy comparisons on products and service, and they were available for questions with sensible and clear answers.They made it all easy and it all happened quickly and without fuss.
It's our first week post-install, but from our experience so far I feel confident that they'll respond appropriately and professionally to any follow-up support we need. Show additional information
ECG was great!
Callum and his team at ECG were responsive, courteous, and professional. While the system has only been in place for a week, there has not been a single issue. Thanks Callum! Show additional informationA great system
The team was punctual, tidy and efficient. It is amazing to watch the app and see the panels generate electricity. Show additional information