ECG Electrical Reviews
4.8
Leave a review Based on 131 ratings Aus Ranking
- 5 star 86
- 4 star 43
- 3 star 2
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.78
- System Quality 4.76
- Customer Service 4.84
- Installation 4.88
Timeline
Reviewer supplied photos:
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ECG Electrical is a Solar Power Installation company based in Canberra and serves ACT. Here are their reviews as submitted by visitors to SolarQuotes
ECG Electrical Solar Reviews
Solar array
Quote was great, Installers were polite, tidy and punctual, though would have preferred not smoking near house/on roof as gutters go to water tank Show additional informationGreat company, fantastic service.
We were very happy with the whole process from start to finish even though installation day was probably the worse day in months, weather wise, but they still came through. Fantastic customer service and amazing installers. The time frame from acceptance of quote to solar up and running was only a week or two. Couldn’t be happier. We would recommend ECG Electrical to anyone. Show additional informationACT Local Solar Retailer - Recommended Excellent Service
Prompt Quotation provided;Installation within 2 weeks;
Punctual and Polite;
Attention to detail;
Took care of Smartmeter requirements; Show additional information
Exceptional professionalism
Highly recommend these guys to sort out your solar needs. Very knowledgeable and reliable. Show additional informationProfessional job
I got ECG to quote adding solar panels to an existing installation. Their quote was similar to others I received and decided to go with them due to their good online rating and long warranty on panels & inverter. I picked well! They installed the panels in a few hours and came back the next day (on a Saturday!) to connect me to the solar power monitoring app and walked me through how to use it. They did a fantastic job and the whole thing was a good experience. Would recommend them to others. Show additional informationFantastic experience with ECG (and a plug for SolarQuotes too)
The whole experience with ECG Electrical was an example of customer service. Quick communication during the quote process and after.-Reading the reviews on SolarQuotes and getting three quotes from local installers saved us a lot of headaches and potential pitfalls.
-The information on the SolarQuotes site meant we could ask specific questions during our quote phase and compare apples with apples.
-ECG quoted a very competive price for a 6.6 kW system
-Callum patiently answered all our questions while quoting and before and after the installation
-The install happened at the exact date (and time) we planned.
-The installers were quick and friendly
-All the packaging material, offcuts, etc. were cleared away by the team without a shred left behind.
-Communication was prompt and informative. We knew exactly what would happen and when.
When Origin stuffed up the Smart Meter install process (they 'lost' the application), and the paperwork had to be resubmitted, ECG took care of the whole process again.
After a recent storm event we had to replace our internet router. The ECG team have offered to come around and reconnect our Fronius inverter to the new home network.
Overall a great experience with good communication, excellent service and a solar installation humming away on our roof. Show additional information
Quality system and great service
The quoting process was easy and the person who did it was extremely knowledgeable. His explanations were clear, easy to understand and demonstrated that he understood where we were coming from. We were given two very good options to select from.The installation was done extremely well. All the technicians were polite and seemed to enjoy doing the job for us. They appeared to be proud of their work and as delighted in the results as we were.
I didn't have to worry about the rebates or red tape; it was all taken care of! Show additional information
Exceptional from start to finish
Highly knowledgeable and honest assessment of our options. On the day of install, arrived early, got stuck into it and up and running that day. Great service and faultless. Thanks ECG Show additional informationGreat experience with ECG Solar Installation
After some initial communications problems, some of which were my fault, we had a really great experience with ECG. They were the only company to send an actual installer (who was also one of the company owners), out to discuss our requirements, rather than a sales person. I felt immediately that I was in good hands.On the day of the installation, the team turned up 10 mins early (never, ever experienced that with ANY trades people here before!). When it looked like it was going to take longer than anticipated to complete, they brought in a second team to ensure that the job was completed in a single day. The main team was on site from just before 8:00am right through to 5:30pm. The last team member left around 6:00pm. Even though they worked solidly through the day, and well past their anticipated finish time, they still made sure that they cleaned up thoroughly before they left. The entire team were courteous, polite and friendly as well as being very professional in their approach.
Craig (one of the company owners) came back out the next day to check and complete the pairing of the wifi setup as it had been too dark to complete that on the first day.
ECG have taken care of all the paperwork and I've just been notified by ACTEWAGL of when they will be coming to replace the old meter, which will be the last step before we start earning something back from our energy export.
In the week since the system has been installed, it has performed well and has exceeded the predicted electricity generation for this time of year for out set-up and location. Show additional information
A simple, seamless process
No one pressured me to buy, ECG kept me informed all the way. They turned up when they said they would. They answered all my questions. Would recommend. Show additional informationECG Electrical
The guys came to the house and discussed our options. We then requested 2 quotes for different sized systems. The quotes were emailed promptly. Having accepted the quote for the larger unit, we booked the installation. On the day the installers arrived promptly and completed the job without fuss. We were then guided through the use of the Wi-Fi app which shows realtime usage along with many other cool things. So glad we have finally made the leap to solar. It is not cheap but I am sure it will pay for itself. But it was not just about saving money, it was also about helping the environment. We are now just waiting on ACTEW to install a new smart meter. Show additional informationSolar from ECG Electrical
Customer service was very good. Installation on time and efficient. No problem linking to the monitoring system, which is very good by-the-way. Purchased a 6.6 kW system with a 5kW solar edge inverter.Only just installed but is punching out maximum power at this stage. Love the optimiser system which allows each panel to show how it is producing Show additional information
Fantastic experience from start to finish
Well, we've finally taken the plunge and have solar installed on our roof.We got two companies recommended to us from SolarQuotes, one of whom was ECG Electrical.
From quotation through to installation and handover, ECG Electrical have been fantastic.
Very professional, honest, knowledgeable and great value (both in terms of cost and the charisma/energy of the installation team).
I would definitely recommend ECG Electrical to anyone looking to install a solar system on their property. Show additional information
Excellent service
We wanted to have the installation done in two parts as we changed our roof from tiles to metal. The first part was a couple of weeks before the conversion. The second part was done just two days after we contacted ECG Electrical to let them know the roof was done. Everyone we had contact with was just great, from the original quote right through to the follow up appointment after installation. Show additional informationGreat solar installation experience with ECG Electrical
The guys from ECG were great. They actually came to the site to do a proper inspection to enable a reliable quote. The install went perfectly with all the installers happy and respectful. They organised the grid connection, new meter and inspections. We are very happy with our purchase. Show additional informationProfessional installation
Not the cheapest, but it was the only company that physically came over to inspect the site and discuss my particular shading issues. This helped me decide to go with them. Installation went smoothly with no surprises and I opted for the Solar Analytics monitoring system which is worthwhile (I haven't included that in my reported cost). The team were friendly and efficient. Highly recommended. Show additional informationA good experience
The presentation by two of the owners of the business was a good experience with no exaggerated claims and left us with a clear understanding of what we would get. We asked for prices on two types of panels. We received two quotes the following day.The installation was done within the expected time frame and went without a hitch. All questions were answered fully by the installers.
All approvals and ordering of new meter by electricity supplier were arranged by the company.
Would readily use this company again and will recommend to friends contemplating solar. Show additional information
Great job
Quote was done with an in person visit and many questions answered. Installation was booked quickly and ECG handled all the paperwork and grid installation with the supplier which made things much easier for me. They were punctual, tidy and communicated well. Really love the solar analytics app which helps us make the most of solar production. Show additional informationQuick n easy
Great polite salesman knew the product, great installation team here and gone in the said time i5 would take them, Show additional informationExcellent service and value for money
ECG installed our 6Kw system yesterday, and we were thrilled with their service and quality. The team arrived at 8am on the dot, and couldn’t have been more professional. ECG is a stand-out local Canberra company providing excellent value for money.Thanks guys, for a great all around experience. Kim & Sue. Show additional informationGreat installer, paid deposit Wednesday, booked in for Friday, benefits started Saturday!
Quoting process easy, answered all my questions to a beyond satisfactory level, very friendly people. Special mention to Craig and Eamon. Show additional informationInstallation of solar system
Sales & quoting was realisticInstallation carried out in one day, staff were excellent & site left tidy,
System operation explained & app set up.
Grid connection organised & workbook supplied with all info of installation with serial no's & part numbers of all fittings.
Would definitely recommend ECG to anyone.
System 20 panels Seraphim 330 watt panels & Fronius inverter with full monitoring.
Output is regularly 5kw in full sun, Show additional information
Really good customer service.
ECG was one of two companies that I received a quote from. To be fair, they took a while to contact me but when they did their service was really good. They visited the house and provided a very detailed quote. The other company quoted remotely via google maps. There was only a couple of hundred dollars difference in price and ECG was not the cheapest but are local so I went with them.Installation day was busy with a number of tradies on sight. They turned up on time, worked all day and cleaned up after themselves. They did a quick handover and I was visited again the next day to have a more detailed explanation of everything installed.
Vary happy with the whole experience. Show additional information
9kw system - very happy
Very simple process for the qoute. Good follow up with a site visit and follow up on technical questions and a change of system size.Installation was good even on a terrible day weather wise with rain and strong winds the team just delivered. Clean up was good as well almost would not have known there was a team of 6 here at one stage. Manuals delivered and just awaiting for the final inspection and connection which they have organised but authorities and provider has been dragging the chain on that so our feed in is really good until they turn up. Show additional information
Professional Service
ECG Electrical provided a professional and high quality service starting with the quotation. The installation was done effectively and we are very happy with the system and the advice and support provided. Show additional informationA fantastic and easy experience
Quotation process was easy and informative. The company could not have been more helpful in answering follow-up questions. ECG was price competitive with the two other companies which quoted, but their friendliness and straightforward advice got them over the line (Along with 10 year workmanship warranty). Installation happened as scheduled in one day and was very neat and precise. When the system was commissioned we were talked through how everything worked and what to do if problems arose. Show additional informationSeemless Experience
Could not be happier with our new solar!We were initially quoted by ECG Electrical prior to requesting 3 quotes from SolarQuotes. We were then validated to see that they were one of the recommended installers for our area.
They came out for a site visit and explained in layman’s terms what we could expect from an investment in solar power.
The installation went smoothly with the team of installers arriving on time and were both well mannered and tidy.
Have already recommended ECG Electrical to several family and friends. Show additional information
ECG Electrical: responsive, reliable, professional and courteous.
ECG arranged promptly to call for a site visit and detailed discussion. The maximum system capacity, my preference for any particular inverter or panel brands or characteristics, the roof orientation and tilt, options for panel and inverter location, current household consumption pattern, and foreseeable changes in that consumption pattern were canvassed. A system design including product and workmanship warranties, and reflecting the foreseeable household needs and preferences was supplied within hours of the site visit and included monthly solar production forecasts for a full year. My questions over the following days were answered promptly as was my request for incorporation of Solar Analytics.The revised quote for a 7.92 kW system (24 x 330W panels) with 6 kW Fronius Symo Inverter and 2 x Solar Analytics devices with lifetime subscription was accepted and the system scheduled for installation on an agreed date about 3 weeks later (on 2 July 2020). It was installed on the scheduled day and was connected and commissioned that afternoon. The installation team were on time, went about their work quietly, maintained a safe and tidy work area and left no mess. Solar Analytics were effective the next day and I've been boring my friends and relatives to a standstill ever since with observations on what's been generated, what's been self-consumed, what's been imported and what's been exported including the $ value. Based upon my experience, I am comfortable in recommending ECG Electrical. Show additional informationSmooth install
The ECG team took care of everything from start to finish to make the installation of the 6.6kw on our home a painless experience.The install crew turned up on time and were very professional. Craig talked us through how the fronius monitoring worked and was happy to return with a WiFi extender to ensure a solid connection.
Very happy with the entire process and have already recommended ECG (and Solar Quotes) to friends in the area Show additional information
Informative, professional and well-priced
When I requested a quote, I was still unsure of the size of the PV system I needed, and whether I should get a solar hot-water system too (to replace 15 year old gas system).The guys were very friendly and informative -- during on the onsite inspection and in follow-up emails. I decided to stick with a PV system only -- given Canberra's very cold winters (requiring significant power to boost solar hot-water temps) and very hot summers (requiring the system to regularly dump hot-water to avoid overheating and damage).
They arrived on time, with lots of installers, so the job was done and dusted by mid-afternoon. One of the sparkies stepped me through installing and using the app to monitor my energy generation and consumption in real-time. The following day the boss came and double-checked the install -- and ran me through the system again.
I am absolutely delighted with the PV system (9.5kW with 8kW inverter). Even in the morning on an overcast winter day, with the sun still low in the sky, it produces surprising amounts of energy (5kW).
I definitely recommend ECG. Show additional information
Very professional
ECG's quoting and sales process was straight-forward, with useful advice which took full account of our preferences. The installation couldn't be faulted - trouble-free and highly professional, including on-the-day connection to the grid. Show additional informationExcellent installer, couldn’t be happier!
ECG Electrical were prompt, polite and incredibly knowledgeable in what they do which made the whole process from initial contact to install so much easier. I would have no hesitations in recommending them to anyone wishing to install a solar system. Show additional informationGreat service
The quoting service was great. Discussed options and confirmed the best setup. Great solution and good warranties. The installation went well, a day earlier then expected. The day after check service was great including the explanation of the monitoring software. Show additional informationVery good installation and great overall experience
Sales quoting was very good and competitive the install was very good and the installers were very tidy and arrived on timeCustomer service was excellent and everything was organised for the grid connection
A very good experience with a worry free service Show additional information
Best customer service
From the quote to the install they are very easy to deal with. Very happy with the final product and service Show additional informationOutstanding
ECG were brilliant.They were recommended to me by a work mate who had said how satisfied he had been with their work.
From the initial property inspection. (And answering all my questions)
The crew installed the system were friendly, tidy and efficient.
The follow up visit and calls to check on our satisfaction was the cherry on the cake.
Highly recommend ECG Show additional information
Value for money
Value for price; excellent service; very responsive with all queries; easy process Show additional informationHighly recommend
Easy to deal with, punctual, know their stuff, competitive price. Show additional informationExceptional Service & Quality
I was thoroughly impressed by the whole experience with ECG Electrical. In the lead up to engaging with ECG Electrical I had received proposals from two other providers. The process for quoting and attending site with the other providers did not give me much confidence. My experience with ECG was the exact opposite. The guys were extremely knowledgeable, proactive and easy to deal with. Once we committed to the project the process, documentation, ordering and booking in was extremely smooth and efficient. The installation team were excellent to deal with, they explained everything they were doing, they were neat & tidy and they were efficient at completing their tasks. The commissioning and handover was also very smooth. I have nothing but praise for the entire ECG Electrical Team and I would highly recommend them to anyone looking for a system installation. Show additional informationGreat install on a complicated roof
ECG Electrical were very quick to provide me with a detailed quote. The installation was professional and tidy, they arrived when they said they would and completed it within the day - I was even able to easily continue working from home while the crew worked on the roof.A number of solar firms told me that my roof layout made for a complicated install, but ECG handled it really well.
I highly recommend going with ECG. Show additional information
Solar Quotes made the research and decision making process so much easier
ECG were the only supplier to conduct an on-site visit prior to providing a quote. They were also patient in answering the long list of questions provided by Solar Quotes; the other suppliers seemed more focussed on getting me quote without taking the time to listen to me.I accepted the quote on the Thursday evening and received a call from ECG to arrange a time to install the system on Monday.
The installation was quick and efficient, and the installers were happy to the time to explain the system and set-up online access. Show additional information
ECG Electrical Pty Ltd
ECG Ekectrical were responsive to my email and call. They came the day to our rural property a day after my call to provide a quote. The quote was the lowest of three quotes we sought. The work was scheduled for after we had completed some roof work. Installers were friendly. Overall we are happy with the service. Show additional informationExcellent service provided by the ECG team!
The ECG team were great from start to finish. They were extremely informative and helpful when we were deciding on who to go with for the solar panel and heat pump installation. They continued the great service during the install and follow-up check afterwards.We would highly recommend ECG Electrical. Show additional information
ECG Electrical Recommendation
I recently had ECG intall my solar system. I got their details from the Solar Quotes website and am glad I did.The process was simple, price was very competitive (within $300 of the cheapest and that company didnt have local reviews).
What I liked.
1. Great communication and price - not pushy, just informative and very quick to email/text as that's generally how I communicate.
2. The team arrived on time and cleaned up afterwards.
3. A slight problem with the install (my late decision on panel location) was resolved while I was at work.
4. The tradesmen were just nice, polite guys. I totally trusted them to do the work whilst I wasn't at home. Show additional information
Excellent professional installer. Extremely Happy!
ECG did an excellent job - you can't go wrong with these guys. Sales/Quoting process was onsite and Callum explained things really well.Installation went well done in a day. Excellent customer services could not be happier. Really happy with the final result. Show additional information
We could not be happier
The team from ECG were excellent throughout the entire process of installing our solar power system. Everyone from office staff to installers were professional, friendly and efficient. They are genuinely passionate about solar power and getting the best result for their customers. We could not be happier with the service received from ECG. Show additional informationGood value
Prompt, knowledgeable, efficient & friendly. The whole team kept us informed at all stages. Show additional informationVery good to deal with
ECG Electrical were the only installers recommended by SolarQuotes to actually come to our place and discuss the installation in person.The installers arrived on time and were finished in a day. Originally quoted Seraphim panels were replaced by Trinas due to supply problems at no extra charge. They also connected our EV charger.
ECG arranged the upgrade to three phase and kept us informed when there were issues with the electricity supplier finishing this work. They also promptly fixed a faulty isolator after monitoring the system output.
Would not hesitate to recommend this company. Show additional information
Faultless process from contact to completion.
The quality of customer service, provision of information and workmanship was top class - starting from the initial phone contact, during the site visit, when giving further information and submitting alternative quotes by email, and on the day of installation. The system was installed (with some very minor on site adjustments made in consultation with me) and was producing power by the end of the day. I highly recommend the team at ECG. Show additional informationGreat installation and support
ECG were very prompt coming out to give a quote. Talked through our requirements, no pushy sales talk and answered all my questions. The install went very well - on time, cleaned up afterwards. They also advised me on how best to deal with my electricity retailer to get the smart meter installed and came back to remove the export limit on the invertor within couple of hours of that being done! Highly recommend. Show additional information