ECG Electrical Reviews

Based on 60 ratings Aus Ranking

  • 5 star 35
  • 4 star 24
  • 3 star 1
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.75
  • System Quality
    4.65
  • Customer Service
    4.80
  • Installation
    4.81

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About ECG Electrical, Solar Installers

ECG Electrical
Gold Partner
ABN: 58 624 616 584  ABN active since 23 Feb 2018 | Ecg Electrical Pty Ltd
verified
ACN: 624 616 584  ACN active since 23 Feb 2018 | Ecg Electrical Pty Ltd
verified
ECG Electrical is a Solar Power Installation company based in Canberra and serves ACT. Here are their reviews as submitted by visitors to SolarQuotes

ECG Electrical Solar Reviews

ECG was the only contractor to visit the site.

ECG did an excellent job. they talked me through the process on site and were able to provide me with a comprehensive itemised quote.
Callum and his team communicated really well and ensured everything was working and commissioned before they left site. They have provided excellent backup service and answer any questions I have.
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New install, so far couldn't hope for a better experience.

I'm usually hesitant to go for the cheapest quote on anything, but ECG felt like the right choice. They came to the house before quoting, gave us honest and useful information, the quote had all the info we needed to make easy comparisons on products and service, and they were available for questions with sensible and clear answers.
They made it all easy and it all happened quickly and without fuss.
It's our first week post-install, but from our experience so far I feel confident that they'll respond appropriately and professionally to any follow-up support we need.
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ECG was great!

Callum and his team at ECG were responsive, courteous, and professional. While the system has only been in place for a week, there has not been a single issue. Thanks Callum! Show additional information

A great system

The team was punctual, tidy and efficient. It is amazing to watch the app and see the panels generate electricity. Show additional information

Excellent advice and service

I got several quotes from different companies servicing Canberra detailing the various systems and options on offer. I chose ECG because they live and work locally and their quote was very competitive. The team helped me settle on the panels and inverters (micros) that met our needs. The installation was booked only a couple of weeks after acceptance of quote and the process went quite smoothly with a great tidy-up job after. ECG organised the paperwork for our grid connection and provided me with a comprehensive Owners Manual. Well done Eamon and Callum! Show additional information

Faultless process from contact to completion.

The quality of customer service, provision of information and workmanship was top class - starting from the initial phone contact, during the site visit, when giving further information and submitting alternative quotes by email, and on the day of installation. The system was installed (with some very minor on site adjustments made in consultation with me) and was producing power by the end of the day. I highly recommend the team at ECG. Show additional information

Extremely Happy

I got three quotes for a 6.6KW system and chose ECG electrical to do this work. During the quoting process Callum was very helpful on the phone,came out to my house the next day to take a look and provided a written quote within hours. Installation was on time and professional, the team made a very neat job of the installation of the panels, inverter and meter box and even provided comprehensive owners manual and some training and setup on the Fronius website. I would not hesitate in recommending ECG Electrical to anyone else from my excellent experience. Show additional information

Professional Work

It was a system upgrade doubling solar capacity via new solar panels and metre upgrade. They were very polite took time to explain and go over electrical diagrams and accounts to assess full usage and estimated returns. Ready for battery when prices reduce. Good clear communication and advice. Prompt response and review. Show additional information

Great Sales and Delivery Teams!

Callum and Eamon were both great to deal with, maintaining constant communication throughout the sales process. Their design became the base which I got all other installers to quote against and they still came out on top (both in terms of price and quality).

They were extremely patient with us as we had some other work that needed to be completed prior to the install. When I raised some concerns about the install they were extremely prompt in their response and the install was rectified the very next day. When it was all said and done they were able to fully complete the install work in a matter of days and fully hand over the system by the end of the week.

I'm extremely satisfied with the installation and the performance I'm seeing thus far, even in the winter months!
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Very happy with the service in particular

Of the 3 companies that were recommended to me by SolarQuotes, Eamon and Callum (ECG Electrical) were the only ones that came out to my home to have a look at the site and talk with me face to face about my needs and concerns. That told me they were serious about customer service and as it turned out a couple of important things were picked up that wouldn't have been without that onsite visit. The crew that came out to do the installation went about their business without any drama and as far as I'm aware, did a great job (I basically left them to it). Since installation a couple of weeks ago, the sole issue I have had is the Fronius inverter and associated smartphone app failed several times to connect with my wi fi modum. When I brought this to Eamon's attention he took it upon himself to resolve the issue, firstly through communications with Fronius and then by supplying and installing a booster relay. He did that very promptly and on a weekend. So very happy I went with these guys and highly recommend them. Show additional information

Friendly and efficient solar providers

ECG was one of 3 quotes for installation of solar panels at our home.
They responded promptly to our invitation to quote and were friendly, knowledgeable and open to questions and suggestions at interview.
A detailed quote was provided quickly and on acceptance the work was arranged within days.
The installers went about the task with minimum disruption to the home environment and completed the installation in a day.
Our meter board needed updating as the house is over 40 years old and that was done at the same time as the panel installation.
The price for this work was very fair.
The job was left tidy and paperwork was completed without fuss.
The energy retailer (Energy Australia) has scheduled connecting a new meter and after that we should be in a position to see what power is saved.
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Fantastic, easy to deal with.

Highly recommend, we loved not having to deal with salesman! The owners quote and follow the whole process to the end, fantastic customer service. We had 5 or 6 quotes completed and they really stood out for their knowledge, no sales pitch and price! Show additional information

Excellent Installer

Excellent customer service, quickly answered any questions we had. Quick sales/quoting process, were able to provide a system for what we were after (they didn't try to push us into purchasing any extras we didn't need)

I would definitely recommend ECG Electrical to my friends and family.
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Superb installation.

We obtained 4 quotations and chose ECG Electrical for their superior pre-sales service and competitive quote. The installation was carried out 2 weeks after paying the deposit and the installation team arrived on time at 8:30am and finished at 3pm. The team were very professional and completed a first class job. Because we installed a Fronius Smart Meter, ECG will be monitoring the performance of our system. We couldn't be happier and recommend them unconditionally. Show additional information

Excellent installer. Very satisfied outcome.

Excellent service from quote through to installation. Communicated well throughout the job. Quality install and cleaned up after work completed. Happily answered all my questions and patiently explained all the different relevant options and costs during quoting process. Highly recommend. Show additional information

Great customer service

The sales and quoting process was quick and easy. They were responsive to questions and follow-up emails with requests for layout changes. The work was all done in one day (including installation and plumbing for a heat pump hot water system to replace my old gas storage water heater) and there was no mess left behind. They came over to the house to show us where everything was, and demonstrate how to use the online analytics system which tracks the electricity produced.

The price was excellent for mid-range components and installation and they arranged the grid connection and the rebates. I would recommend them for solar installation and general electrical work.
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Very knowledgeable and thorough

Eamon and his team answered all our questions and concerns and the installers were efficient and did a great job. Show additional information
Excellent sales service from the people who actually own the company tipped the balance to ECG. They were happy to spend time answering questions and answering follow up phone calls The installation was completed quickly and efficiently - we were grateful as we were leaving on holiday and everything was fitted in before we left. Great customer service! Show additional information
ECG were extremely professional. They always arrived on time and left our property neat and tidy as they found it. We are very happy with the final product and would highly recommend them to others. Show additional information

Great overall service!

Professional, reliable and local. Very pleased and happy to recommend. Show additional information
Price included having power board upgraded. ECG were the only company who came out to the site before providing the quote. Show additional information
ECG Electrical went above and beyond when we had difficulty with government electrical inspection. This inspection had absolutely nothing to do with the installation work by ECG Electrical and was found to be an error on the part of the inspection process. Total support from ECG to be on site to ensure all went well. Initial advice and quote excellent. Installation happened quickly after quote. Installation itself quick and efficient. System running very well from day one. ECG were excellent communicators and were in regular contact with us throughout the whole process, answering any questions immediately. Thoroughly recommend ECG. Show additional information

Excellent installer, Excellent customer service.

These guys were great!

I'd sought quotes for solar before and had to deal with a sales person, who would then pass the job to an installer and electrician. Meaning I'd have to deal with 2 or possibly 3 people.

When I contacted ECG I spoke with Eamon (one of the owners) who advised that they did the quotes, install, electrical and paperwork to get it hooked up. We booked a time for when I was at work, Eamon was in contact with me through the day sending me photos confirming I was happy with where the inverter and isolator would be installed on the house.

By the time I got home the system was installed and working!!!
They could not have made the process easier. Their communication and customer service is excellent. I'd highly recommend them. Thanks ECG.
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ECG Electrical was punctual for our first meeting to look at our house for a quote. Then on the day on installation the team arrived with all the equipment, worked with no fuss and installed the Unit professionally and cleaned up after themselves. They always kept us up dated with what they were doing. Show additional information
ECG were quick to respond and provided fantastic service. Highly recommend Show additional information

5 STARS AND 5 REASONS WHY

1. The three owners are electricians so technically they know their stuff about solar and all things electric.
2. Because they own the company they ensure that the highest quality of workmanship is carried out, to maintain a great reputation, they are personally invested in the performance and quality of the work.
3. As they have grown they have the same bargaining and buying capacity from there wholesalers as their rivals so you will get the best price for the equipment you select.
4. They are not tied to any particular product so you can co-choose what you would like.
5. Tell them what your budget is and they will design and install the best system they can.
Also they are very honest, easy to work with and responsive.
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Highly recommend the team from ECG electrical. They were highly professional, punctual and the install went without a hitch. Totally happy with the service they provided. Show additional information
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I don’t usual choose the cheapest quote but these guys had great customer service, I spoke to the electricians not a salesman and the system was installed within a fortnight of accepting the quote. So far very happy. Show additional information
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The team at ECG were brilliant to deal with. Usually got back to us within 24hrs with any questions we had (email worked well for this). The guys you deal with (Callum and Eamon) know their stuff. While they didn't do the actual install themselves (they contract their own guys though), they came around at the end of the day to do the finishing touches and make sure everything was OK.
Their price was the most competitive of the three we received, and they were willing to give us quotes for different panel types and layouts.
We've only had our system running for about 5 days now, and it's been performing really well. We haven't had to call ECG back for anything so far.
I'd highly recommend ECG to anyone, unless you want a company with a nice website, flashy brochures and a walk-in store, and are happy to pay a LARGE premium for that. Hopefully ECG will stick around for a long time. Thanks guys.
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Good after sales service and will keep on assisting us. Show additional information
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They gave me the facts and did not claim to provide the a real top-of-the range system, but one of good quality at an affordable price. The focus was on quickest payoff time for investment. No slick salesmanship but down-to-earth discussion. Show additional information
We found ECG Electrical to be a very professional in aspects of their business. We have no hesitation in recommending ECG Electrical to others seeking a Solar System Show additional information
The only thing I have no idea how to read our daily consumption how much we use etc, on the app I got might have to ring the supplier...confused with the watt and kilowatts etc too Show additional information
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I must of got about 10 quotes all up. once I had the the system I was after I sent this out to all the suppliers that would provide that would provide it so that I would a like for like quote. I honestly recommend that everyone does this as it could save thousands. I nearly went with who were $200 more expensive but the recent reviews in the ACT put me off and a friend of mine who was getting solar at the same time had a bad experience. I think with that company it really depends on the sales person you get. I did like the guys I was speaking with and he taught me a lot. The one I had was really good. ECG electrical was not the cheapest quote. I could have saved $100 to go with a less well known Sydney company with fly in fly out installers. I wanted the installers to be local and known.

ECG electrical were pretty good. They did mess up one day when they didnt turn but did apologize and come the next day. I suppose the real test is in three months once I have seen how well it works..
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I was really impressed with ECG Electrical. They came on site, provided realistic options, were open to changing quotes to suit my circumstances, and installation process was efficient and highly professional. Workmanship was of the highest quality.
Also appreciated the post installation service and advice.
The Company Directors are hands on and don’t rely on smooth talking salespeople.
Now time will tell if the investment was worth it.
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Callum provided an excellent service. At the quote we discussed in detail the technical aspects and the performance tradeoffs available.
The installation was smooth and efficient.
There was a small problem with the wireless module in the inverter and the guys at ECG put in max effort in getting the problem diagnosed and fixed. This included understanding what was causing the issue and making sure that it would not further affect the invertor operation. After the faulty part was swapped out they finished setting it up and taught me how to monitor the solar installation.
Can not recommend ECG any higher. Great bunch of guys with great service.
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I really appreciate the swift turnaround and patient Q&A discussions provided by Callum and his team. I did a bit of research beforehand (so don't think bothered many questions), but it was still surprising to see ECG completed installation within one week after our first contact, and it was around Christmas. They also ordered the panels that I was particularly after and installed the inverter under roof as I asked. Paperwork was promptly done as well so that I could receive the rebate before it got reduced in the new year. Anyway the whole process was nice and smooth and without any worry by myself. Since installation the system seems to have been working properly as the Fronius panel constantly show a significant output figure.

The first bill that just came wasn't as lower as we had expected than before installation, but considering it was summer time we are still happy, and we actually "wasted" lots of electricity that fed back to grid at 8c.

I hope to see the team in six months for a service as they promised just to ensure everything works fine. Other than that, I have no problem recommending ECG to anyone who's in need of solar system with good customer experience.
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The guys from ECG turned up for my quote when they said they would and had all the answers to my questions. They really know their stuff and helped me get the best system for my needs. The install was complete by lunchtime and I am extremely happy with the result! Craig has been extremely helpful changing my off peak hot water to now run on a timer during daylight hours for further savings. Can not recommend highly enough! Show additional information
The Team at ECG Electrical are great! 10/10, these guys are real professionals, experts in the industry.

We built a new house last year and advice from a different solar installer said the most suitable system for us was a 3kW system, he promised our power bills would be zero or very close to it. 12 months after we moved in to the new house the returns on the solar were nothing like he had promised, and he was not willing to come back to help us figure out the problem.

ECG Electrical to the rescue, Callum came to my house and explained that half our panels were getting shaded during the early afternoon until sunset, which substantially reduces their output. Callum looked at my power bills and at the existing installation, his solution was to move the panels further up the roof so that they wouldn't be shaded and install an additional 7kW of panels on our roof with a new Fronius inverter and a Fronius smart meter, now our electricity bill through summer has come in with a credit, in the last 3 months the new system has already saved us $800 on our power bill and we can get detailed reports on our energy usage and solar production.

The installation team was quick and efficient, really professional, and the after-sales service was excellent. Really happy with the guys at ECG Electrical and highly recommend them to anyone looking for a solar system that actually fits your needs rather than the cookie-cutter approach of most solar installers. Be sure you are comparing apples with apples.
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I don't normally worry too much about online reviews, but ECG Electrical have been outstanding at every point.

Callum and Eamon came around to my house after hours to sit down and discuss what type of system I was after, explained the differences in components and configurations, and then got me to think about what system would actually suit and be worthwhile; not just what I wanted. I requested a number of different quotes for a variety of systems, all of which were emailed through that evening. At one point I emailed them on a Sunday evening a request for an additional quote after reading about Q Peak Duo panels, fully expecting a reply the next day or during the week. To my surprise I received a quote about an hour later. There was no pressure to buy anything, just answers to whatever questions I asked and then allowed the time to make my mind up. It is apparent that customer service and rapid follow up appears to be a huge part of ECG Electrical's business.

Once I had paid the initial deposit, the lead time for install and setup was pretty much exactly as ECG Electrical had advised; 2 weeks. ECG Electrical took care of all the relevant paperwork and arranged all necessary inspections.

The system (including the inverter) was installed in an extremely neat and professional manner with all the waste being removed and the area tidied, a credit to Craig and the boys. Once installed Callum and Eamon again took the time to come around, check the install and walk me through the use of the inverter and monitoring software.

Now, I have a shiny new 6.5kw Q Peak Duo 5 system with Fronius inverter at what I consider to be, a very good price and would recommend ECG Electrical to anybody looking to install a PV system. Like I said at the beginning; outstanding.
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Callum and ECG were fantastic and things were done on time and to expected quality.
Callum has been exceptional with his customer service.
Can't say the same about Actew AGL they took a long time to install the smart meter for the feed-in tariff.
We don't know yet if we will get the money on the feed in tariff unfortunately.
The solar panels and inverter (we got the fronius a little noisy) seem really great and work well so far.
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We contacted 7 companies for quotes after doing some research. Four gave quotes over the phone and two of these never put the quote in writing. Three came to see our home and one of these never submitted a written quote.
We decided to go with ECG because Callum turned up, on time, knew his business inside out, inspected our home fully, gave us a VERY good quote on top quality equipment and from the time of acceptance to complete installation only took 7 working days (as opposed to some companies saying 7 weeks).
All the guys that attended our home were terrific, knew their business, kept us informed and they completed the installation of the 22 panels and inverter in half a day.
I can not fault this company for professionalism, knowledge and promptness and would recommend them to anybody.

Now, if they only renovated pergolas I'd get them to do that as well:-)
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