ECG Electrical Reviews
4.8
Leave a review Based on 78 ratings Aus Ranking
- 5 star 46
- 4 star 31
- 3 star 1
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.74
- System Quality 4.68
- Customer Service 4.78
- Installation 4.84
Timeline
Reviewer supplied photos:
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ECG Electrical is a Solar Power Installation company based in Canberra and serves ACT. Here are their reviews as submitted by visitors to SolarQuotes
ECG Electrical Solar Reviews
Great personal service, excellent products and support
ECG came and quoted in person, taking into account the particulars of our needs. Their team turned up on time for install and were professional and excellent. Their follow up and customer service was outstanding. I just can’t rate these guys high enough. They were brilliant. Show additional informationGreat system, very quick installation from quote to install in 1 week. Install in 1 day.
ECG is a great company. They actually came and physically inspect the site. They recommended increased the system to 9.25Kw with 8KW inverter. From quote received 1 day later to install only take 1 week. Professionally installed on the appointed day, started at 8AM finished and running by 3PM. Thanks guy. Show additional informationEasy to deal with
Professional service and installation so far. New build so not up and running yet. Will know once in the house in winter and have everything on. Show additional informationAbove and beyond
ECG are outstanding and we would not hesitate to recommend them. They installed our panels and new hot water system neatly and efficiently despite very challenging weather conditions and the peculiarities of our roof. They impressed us right from the start by being the only company to inspect the roof and our very large trees (!) before quoting. The system is working beautifully and all our post-installation queries or questions have been patiently and quickly addressed. Show additional informationExcellent advice and installation
ECG were super easy to deal with and able to install very fast. I'm very pleased with their advice and the performance of the system so far. Other installers claimed I needed a new meter box and expensive cables. Turns out I didn't. I appreciated the honest advice. I highly recommend this company. Show additional information
The team at ECG were brilliant to deal with. Usually got back to us within 24hrs with any questions we had (email worked well for this). The guys you deal with (Callum and Eamon) know their stuff. While they didn't do the actual install themselves (they contract their own guys though), they came around at the end of the day to do the finishing touches and make sure everything was OK.
Their price was the most competitive of the three we received, and they were willing to give us quotes for different panel types and layouts.
We've only had our system running for about 5 days now, and it's been performing really well. We haven't had to call ECG back for anything so far.
I'd highly recommend ECG to anyone, unless you want a company with a nice website, flashy brochures and a walk-in store, and are happy to pay a LARGE premium for that. Hopefully ECG will stick around for a long time. Thanks guys. Show additional information
Their price was the most competitive of the three we received, and they were willing to give us quotes for different panel types and layouts.
We've only had our system running for about 5 days now, and it's been performing really well. We haven't had to call ECG back for anything so far.
I'd highly recommend ECG to anyone, unless you want a company with a nice website, flashy brochures and a walk-in store, and are happy to pay a LARGE premium for that. Hopefully ECG will stick around for a long time. Thanks guys. Show additional information
Great install. Quick and tidy.
The whole process from quoting, installation and arranging grid connection/new meter was quick and effortless. Callum's advice was very helpful and resulted in me getting a much larger system (15kW vs 12kW quoted by other installers) with microinverters to overcome the shading issue on my roof. I am very satisfied with the outcome. Show additional informationGreat Installation
Quickest turn around between quote and installation of about 4 weeks. The installation crew were professional, cleaned up and installed in one day. Andrew was very supportive on the day, answering all questions. Disappointing in that whole system could not be installed in one day. Fronius inverter is delayed due to delivery issues. However, that is out of ECG hands. I have no hesitation in recommending ECG Electrical. Show additional information9kw system - very happy
Very simple process for the qoute. Good follow up with a site visit and follow up on technical questions and a change of system size.Installation was good even on a terrible day weather wise with rain and strong winds the team just delivered. Clean up was good as well almost would not have known there was a team of 6 here at one stage. Manuals delivered and just awaiting for the final inspection and connection which they have organised but authorities and provider has been dragging the chain on that so our feed in is really good until they turn up. Show additional information
Professional Service
ECG Electrical provided a professional and high quality service starting with the quotation. The installation was done effectively and we are very happy with the system and the advice and support provided. Show additional informationExcellent installation
Friendly, efficient and helpful. Installation and all associated work was done quickly with no fuss. Show additional information
I must of got about 10 quotes all up. once I had the the system I was after I sent this out to all the suppliers that would provide that would provide it so that I would a like for like quote. I honestly recommend that everyone does this as it could save thousands. I nearly went with who were $200 more expensive but the recent reviews in the ACT put me off and a friend of mine who was getting solar at the same time had a bad experience. I think with that company it really depends on the sales person you get. I did like the guys I was speaking with and he taught me a lot. The one I had was really good. ECG electrical was not the cheapest quote. I could have saved $100 to go with a less well known Sydney company with fly in fly out installers. I wanted the installers to be local and known.
ECG electrical were pretty good. They did mess up one day when they didnt turn but did apologize and come the next day. I suppose the real test is in three months once I have seen how well it works.. Show additional information
ECG electrical were pretty good. They did mess up one day when they didnt turn but did apologize and come the next day. I suppose the real test is in three months once I have seen how well it works.. Show additional information
ECG really did go above and beyond. Communication was occasionally a bit patchy, but I think they were just very busy during the period. Knowledgeable and felt like trustworthy guys to be dealing with
They visited our house and really made sure they were offering the right thing for us. Installation was done as agreed and they were very friendly. They visited the house on a few occasions to clarify our needs and even did a couple of small electric jobs on the house while they were there on our request. So they come recommended. Show additional informationProfessional service all the way
Eamon and Callum were fabulous to deal with. They attended to quote on time and were thoroughly professional, explaining the system, how it would all work and giving us options. After accepting the quote we had the system installed within 2 weeks and they came back on the weekend to run through the system with my husband and I. I would definitely recommend ECG for your solar installation in Canberra. Show additional informationVery happy with system and supplier
ECG was knowledgeable, flexible and easy to deal with. Their installers were punctual, hardworking, polite, neat and tidy. Responsive followup after installation. Excellent quality of installation was noted by government inspector/certifier. System is performing well after 3 weeks. Would highly recommend ECG. Show additional informationExcellent professional installer. Extremely Happy!
ECG did an excellent job - you can't go wrong with these guys. Sales/Quoting process was onsite and Callum explained things really well.Installation went well done in a day. Excellent customer services could not be happier. Really happy with the final result. Show additional information
Our system of Seraphim panels and Fronius Inverter has been installed now for approx. 4 weeks and we love the App where we can see how the System is performing,and at this early stage all is going very well and up to expectation.
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Great installation
Callum and the team from ECG Electrical are the best in Canberra. Their service and quality workmanship is the best I have seen. I can thoroughly recommend them for price and quality. Show additional information
Callum was very easy to deal with, reliable and a good communicator. The speed of service was impressive - less than a week from first contact to full installation.
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Fantastic Installer - no issues, clean sailing!
Fantastic Installer - no issues, clean sailing! Smooth process. Callum kept in touch. The guys replaced two broken tiles at the end, came back to setup wifi, etc. All in all a good service outcome. Happy customer. Show additional informationEasy installation
ECG responded promptly with a site visit and explained their product well. It was approx two weeks from accepting quote to installation. On the installation day the crew turned up on time and worked well to finish the install in one day. They liaised over the timing of isolating power to complete the installation and let the site clean and tidy Show additional informationECG was the only contractor to visit the site.
ECG did an excellent job. they talked me through the process on site and were able to provide me with a comprehensive itemised quote.Callum and his team communicated really well and ensured everything was working and commissioned before they left site. They have provided excellent backup service and answer any questions I have. Show additional information
New install, so far couldn't hope for a better experience.
I'm usually hesitant to go for the cheapest quote on anything, but ECG felt like the right choice. They came to the house before quoting, gave us honest and useful information, the quote had all the info we needed to make easy comparisons on products and service, and they were available for questions with sensible and clear answers.They made it all easy and it all happened quickly and without fuss.
It's our first week post-install, but from our experience so far I feel confident that they'll respond appropriately and professionally to any follow-up support we need. Show additional information
ECG was great!
Callum and his team at ECG were responsive, courteous, and professional. While the system has only been in place for a week, there has not been a single issue. Thanks Callum! Show additional informationA great system
The team was punctual, tidy and efficient. It is amazing to watch the app and see the panels generate electricity. Show additional informationExcellent advice and service
I got several quotes from different companies servicing Canberra detailing the various systems and options on offer. I chose ECG because they live and work locally and their quote was very competitive. The team helped me settle on the panels and inverters (micros) that met our needs. The installation was booked only a couple of weeks after acceptance of quote and the process went quite smoothly with a great tidy-up job after. ECG organised the paperwork for our grid connection and provided me with a comprehensive Owners Manual. Well done Eamon and Callum! Show additional informationFaultless process from contact to completion.
The quality of customer service, provision of information and workmanship was top class - starting from the initial phone contact, during the site visit, when giving further information and submitting alternative quotes by email, and on the day of installation. The system was installed (with some very minor on site adjustments made in consultation with me) and was producing power by the end of the day. I highly recommend the team at ECG. Show additional informationExtremely Happy
I got three quotes for a 6.6KW system and chose ECG electrical to do this work. During the quoting process Callum was very helpful on the phone,came out to my house the next day to take a look and provided a written quote within hours. Installation was on time and professional, the team made a very neat job of the installation of the panels, inverter and meter box and even provided comprehensive owners manual and some training and setup on the Fronius website. I would not hesitate in recommending ECG Electrical to anyone else from my excellent experience. Show additional informationProfessional Work
It was a system upgrade doubling solar capacity via new solar panels and metre upgrade. They were very polite took time to explain and go over electrical diagrams and accounts to assess full usage and estimated returns. Ready for battery when prices reduce. Good clear communication and advice. Prompt response and review. Show additional informationGreat Sales and Delivery Teams!
Callum and Eamon were both great to deal with, maintaining constant communication throughout the sales process. Their design became the base which I got all other installers to quote against and they still came out on top (both in terms of price and quality).They were extremely patient with us as we had some other work that needed to be completed prior to the install. When I raised some concerns about the install they were extremely prompt in their response and the install was rectified the very next day. When it was all said and done they were able to fully complete the install work in a matter of days and fully hand over the system by the end of the week.
I'm extremely satisfied with the installation and the performance I'm seeing thus far, even in the winter months! Show additional information
Very happy with the service in particular
Of the 3 companies that were recommended to me by SolarQuotes, Eamon and Callum (ECG Electrical) were the only ones that came out to my home to have a look at the site and talk with me face to face about my needs and concerns. That told me they were serious about customer service and as it turned out a couple of important things were picked up that wouldn't have been without that onsite visit. The crew that came out to do the installation went about their business without any drama and as far as I'm aware, did a great job (I basically left them to it). Since installation a couple of weeks ago, the sole issue I have had is the Fronius inverter and associated smartphone app failed several times to connect with my wi fi modum. When I brought this to Eamon's attention he took it upon himself to resolve the issue, firstly through communications with Fronius and then by supplying and installing a booster relay. He did that very promptly and on a weekend. So very happy I went with these guys and highly recommend them. Show additional informationFriendly and efficient solar providers
ECG was one of 3 quotes for installation of solar panels at our home.They responded promptly to our invitation to quote and were friendly, knowledgeable and open to questions and suggestions at interview.
A detailed quote was provided quickly and on acceptance the work was arranged within days.
The installers went about the task with minimum disruption to the home environment and completed the installation in a day.
Our meter board needed updating as the house is over 40 years old and that was done at the same time as the panel installation.
The price for this work was very fair.
The job was left tidy and paperwork was completed without fuss.
The energy retailer (Energy Australia) has scheduled connecting a new meter and after that we should be in a position to see what power is saved. Show additional information
Fantastic, easy to deal with.
Highly recommend, we loved not having to deal with salesman! The owners quote and follow the whole process to the end, fantastic customer service. We had 5 or 6 quotes completed and they really stood out for their knowledge, no sales pitch and price! Show additional informationExcellent Installer
Excellent customer service, quickly answered any questions we had. Quick sales/quoting process, were able to provide a system for what we were after (they didn't try to push us into purchasing any extras we didn't need)I would definitely recommend ECG Electrical to my friends and family. Show additional information
Superb installation.
We obtained 4 quotations and chose ECG Electrical for their superior pre-sales service and competitive quote. The installation was carried out 2 weeks after paying the deposit and the installation team arrived on time at 8:30am and finished at 3pm. The team were very professional and completed a first class job. Because we installed a Fronius Smart Meter, ECG will be monitoring the performance of our system. We couldn't be happier and recommend them unconditionally. Show additional informationExcellent installer. Very satisfied outcome.
Excellent service from quote through to installation. Communicated well throughout the job. Quality install and cleaned up after work completed. Happily answered all my questions and patiently explained all the different relevant options and costs during quoting process. Highly recommend. Show additional informationGreat customer service
The sales and quoting process was quick and easy. They were responsive to questions and follow-up emails with requests for layout changes. The work was all done in one day (including installation and plumbing for a heat pump hot water system to replace my old gas storage water heater) and there was no mess left behind. They came over to the house to show us where everything was, and demonstrate how to use the online analytics system which tracks the electricity produced.The price was excellent for mid-range components and installation and they arranged the grid connection and the rebates. I would recommend them for solar installation and general electrical work. Show additional information
Very knowledgeable and thorough
Eamon and his team answered all our questions and concerns and the installers were efficient and did a great job. Show additional information
Excellent sales service from the people who actually own the company tipped the balance to ECG. They were happy to spend time answering questions and answering follow up phone calls The installation was completed quickly and efficiently - we were grateful as we were leaving on holiday and everything was fitted in before we left. Great customer service!
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ECG were extremely professional. They always arrived on time and left our property neat and tidy as they found it. We are very happy with the final product and would highly recommend them to others.
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Great overall service!
Professional, reliable and local. Very pleased and happy to recommend. Show additional information
Price included having power board upgraded. ECG were the only company who came out to the site before providing the quote.
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ECG Electrical went above and beyond when we had difficulty with government electrical inspection. This inspection had absolutely nothing to do with the installation work by ECG Electrical and was found to be an error on the part of the inspection process. Total support from ECG to be on site to ensure all went well. Initial advice and quote excellent. Installation happened quickly after quote. Installation itself quick and efficient. System running very well from day one. ECG were excellent communicators and were in regular contact with us throughout the whole process, answering any questions immediately. Thoroughly recommend ECG.
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Excellent installer, Excellent customer service.
These guys were great!I'd sought quotes for solar before and had to deal with a sales person, who would then pass the job to an installer and electrician. Meaning I'd have to deal with 2 or possibly 3 people.
When I contacted ECG I spoke with Eamon (one of the owners) who advised that they did the quotes, install, electrical and paperwork to get it hooked up. We booked a time for when I was at work, Eamon was in contact with me through the day sending me photos confirming I was happy with where the inverter and isolator would be installed on the house.
By the time I got home the system was installed and working!!!
They could not have made the process easier. Their communication and customer service is excellent. I'd highly recommend them. Thanks ECG. Show additional information
ECG Electrical was punctual for our first meeting to look at our house for a quote. Then on the day on installation the team arrived with all the equipment, worked with no fuss and installed the Unit professionally and cleaned up after themselves. They always kept us up dated with what they were doing.
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ECG were quick to respond and provided fantastic service. Highly recommend
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5 STARS AND 5 REASONS WHY
1. The three owners are electricians so technically they know their stuff about solar and all things electric.2. Because they own the company they ensure that the highest quality of workmanship is carried out, to maintain a great reputation, they are personally invested in the performance and quality of the work.
3. As they have grown they have the same bargaining and buying capacity from there wholesalers as their rivals so you will get the best price for the equipment you select.
4. They are not tied to any particular product so you can co-choose what you would like.
5. Tell them what your budget is and they will design and install the best system they can.
Also they are very honest, easy to work with and responsive. Show additional information
Highly recommend the team from ECG electrical. They were highly professional, punctual and the install went without a hitch. Totally happy with the service they provided.
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