ECG Electrical

ECG Electrical Reviews

4.8

Based on 260 ratings

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About

ECG Electrical is a Solar Power Installation company based in Canberra and serves ACT. Here are their reviews as submitted by visitors to SolarQuotes

Reviewers report paying: $6,661 - $7,800 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter, battery, EV charger and hot water heat pump brands

Battery brands currently installed

Battery brands previously installed

EV Charger brands previously installed

Hot water heat pump brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

ECG Electrical Reviews (260)

Show Most Recent reviews from All time  across Australia

Average Scores

4.8/5

Value for money

4.8/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 172
  • 4 star 84
  • 3 star 3
  • 2 star 1
  • 1 star 0

Great installation and service by ECG Electrical

Turned up on time, installation was smooth and we were informed of progress along the way.
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ECG Electrical solar System review

We were impressed with the service ECG gave us from initial consultation to installation of our Solar System. The whole team were professional and efficient through each phase of the project. We would recommend ECG Electrical Canberra to anyone that needs to install Solar, or upgrade their gas hot water to heat pump or heating/cooling to reverse cycle.
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Great installation

I bought a 6.6kW system from ECG Electrical in ACT. They attended my property as part of the quotation and took time to answer my questions before and after the quote. They offered the best options, optimised for my circumstances, and offer the best value for money. On the day, the installation team were punctual, professional and did a super job. Overall, I'm really impressed and happy to recommend ECG Electrical.
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Happy customer

After dealing with 4 different installers and receiving a variety of quotes from each, I
landed on ECG as they gave me the most confidence that they’d do a good job. They physically attended the property (unlike their competitors) right from the get go, and while they weren’t the cheapest, they eventually came around to matching a competitors price.

The install went smoothly and the crew were professional and friendly. System is up and running and working well, as it should.

My only gripe was the installation of the canopy over the inverter. It was installed too low (twice). Have spoken to one of the company directors asd have been assured it will be rectified.

Would use ECG again, and recommend them to others (as I already have).
Inverter rating: 4/5
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Great installer

ECG did the online proposal based on my usage and then came out and did a site inspection when I confirmed I was interested.

Their options were cost effective and well explained. in the end their service, warranty and price made us chose them.

ECG do their own installs and the team were prompt, cleaned up after themselves and did a neat job on the cabling and install.

Their estimates were conservative and so far we are generating well over the estimate even with shading.

I'd happily recommend them
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Responsive company, great service.

After seeking three quotes, I was immediately impressed with the responsiveness of ECG and their ability to answer my questions quickly and easily. I was tossing up different combinations of system but ended up with panels, inverter, and heat pump. I ultimately chose ECG over the other quotes because I was attracted to them as a family business (their materials talked about their personalised service rather than their commercial clients), and the pre-install admin was personal and easy to negotiate. The guys doing the install were all highly professional and respectful of the impact of the work, and were super easy to deal with. The system is working great so far (day 5), and I'm extremely pleased with the whole process from start to finish.
Inverter rating: 5/5
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ECG SolarEdge installation

The installers were professional, fast and knowledgeable about the products they were installing
Inverter rating: 4/5
Battery rating: 5/5
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Efficient process, excellent communication.

Sales/quoting was very responsive and included site visit where process and equipment options were very well explained.
The installation occurred on schedule - it was a long day for the installers, I was impressed they completed it within the day. There was minimal disruption to our electricity.
We love the new system, it is delivering as promised. We love the monitoring app.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent installation team

The team arrived on time, job was completed on time and left the house clean. They made a few aesthetic changes which were much appreciated. Early on but the system works well.
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ECG listened and delivered

ECG was the only one of the three companies quoting on my installation that insisted on coming out to visit the site. I wanted to max out the roof with panels, install batteries and an EV Charger. The job was complicated by the presence of an existing 13 year old PV system. Cailin (the sales rep) was excellent, answering my questions, discussing where best to locate components and helpfully identifying that the legacy rebate from my existing system was well worth preserving.

Installation of panels, inverters, batteries and solar charger went very smoothly and was completed in a day. The old system was removed and the site left clean and tidy. The installation team was polite and efficient.

It took a couple of days after installation to get all the bits talking to each other and the software performing correctly but Craig kept on the case until everything was right. The system has been inspected and an electrical certificate issued.
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Great team

We have recently had a solar system installed by ECG Electrical and were very happy with the entire process. From first call, emails with office and onsite installers we found everyone to be very helpful and knowledgeable of the product. Thanks ECG
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Best customer service for solar packages

From the quote to the instal ECG Electrical were brilliant. Great customer service with nothing too hard to overcome. Very professional installation team and they even follow-up once complete to check whether everything is satisfactory and working to plan. Would highly recommend this company to anyone seeking a solar package.
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ECG supplied and installed a Tesla charger

ECG have been great. They turned up on time. They were super polite. The installation is neat and professional. It was a 10/10 experience. I will definitely be looking them up for the next job.
EV Charger rating: 5/5
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Good value, amazing personalised service from company directors themselves

ECG electrical were great, from start to finish.

Very upfront and honest about what would work, and why other options wouldn't be as good (significant shading). No question was too much, and they remained super respectful when they knew I was speaking to other companies - they didn't try sway me away from using anyone else, always just let me know what they could offer and why they weren't the cheapest, but overall I was very satisfied they were the best overall package and value.

The sales to install process was smooth and no delays encountered, and they organised to work with a HVAC company to synchronise the shared services required for other upgrades required, and infact managed to do a huge amount of the solar install work a few days early whilst HVAC was happening meaning the actual install was super efficient on the day. They were flexible in installing inverter opposite side of house to meter to ensure it was in the best spot, accessible but out of sun and weather - it's those small details that show they are passionate about just getting it right.

ECG organised literally everything in the background - meter upgrade request, network approvals and reports, STCs, everything. All I did was accept, pay a small deposit, final balance after install was complete and working. They did everything else.

I cannot fault their service and professionalism from start to finish, and have no doubt if I have any further questions arise or issues were to develop, they will be right there willing to assist.
Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by ECG Electrical for this review. Learn more here.

Great Company, Great Service

ECG Electrical were polite and professional from the start to finish. The day of installation, the workers were all very polite and communicated very well with me when issues came up, they were able to resolve the issue ensuring the process was smooth sailing. Once the solar panels were installed, i had a quick query and they called me within 30 minutes of my email in the late afternoon. They fitted my roof with a high quality panel and their pricing beat my other quotes with cheaper panels. Can't recommend them enough!
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Great guys and perfect installation

Great company and installation process. Felt so comfortable with them we left the house open while we did the grocery shop.
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Great service, good price and quick install

Great customer service. Craig came out to the house, listened to my concerns, discussed options and quoted panel and battery size suitable to my needs. Was not pushy at all and let me make decision in my own time to accept quote. Install was really quick, and the guys were lovely. Tidied up after themselves and explained the system and what would happen next. Would highly recommend ECG Electrical.
Panel rating: 5/5
Inverter rating: 5/5
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Good quality poor customer service

ECG installed our solar, heat pump and completed some electrical work around the house including an additional fuse box. Their initial engagement was great and the quality if the work was high.

Unfortunately, on every engagement they did what they wanted rather than what was requested.
I asked them to Max the solar capacity on my roof.. they didn't,
I required the inverter on the other side of the house, they claimed it wasn't possible.. it was.
I requested a new fuse box with specific sized circuits to run specialist equipment, they installed smaller circuits.
I asked for our heat pump to be connected to the main switch box rather than the new closer fuse box.. they didn't, then shrugged and said they would need to leave my hot water off over Xmas and sort it out later.

Every time they said, oh.. that wasn't quoted despite it clearly being requested or gave an excuse which has since been corrected by another electrician.

After my last attempt to get the heat pump connected correctly the owner decided to communicate in a condescending way.

The largest expense will be adding additional solar without the rebate being available and moving the inverter.

I'll never use ECG again. I’m slowly getting their work corrected by other electricians to achieve what was initially requested.
Inverter rating: 5/5
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All the staff I had contact with at ECG were courteous, friendly and knowledgable.

Would comfortably recommend dealing with ECG. From initial quote to installation the process was seamless. Thank you
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So far so good!

Got a quote from 4 companies and ended up going with ECG Electrical due to their solid reputation in Canberra as well as offering the most competitive price for the components they had put together. The installation went smoothly and they did an excellent job on the day with very neat cabling around the inverter. Only had the system for a month but it seems to be performing quite well.
Panel rating: 5/5
Inverter rating: 5/5
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Very efficient process

ECG were super fast and efficient. The service was quite impersonal, it had a factory feel. But they covered everything I wanted to know before I even asked so it wasn't an issue. The install crew were really lovely and helpful. As far as I can tell ECG sorted everything perfectly.
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Trouble free installation

I gave ECG 5/5 in all categories as I had nothing to complain about. I was indecisive about quality of the system as this would be marked against other systems and I know nothing about them. I’ve had two minor glitches, neither of which interfered with functionality. EGC also installed a Tesla Powerwall for my daughter and she was similarly pleased. Will recommend EGC to considering Solar.
Inverter rating: 4/5
Battery rating: 4/5
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Original Review on 24-02-2023:

Purchase and installation of solar system

A good company to deal with. Office staff were helpful and they organised a quote quickly. Installation was delayed for 2 months due to a backlog of work caused by wet weather. They came 2 days ago and finished the job in one day. The system is working well and the monitoring app is very useful. The fellows who installed the system were polite and to my eye the work looks neat and tidy. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

12 months later we asked Rex: "Are you happy with the performance of your system so far?"

Yes. I received a credit on my last electricity bill. The system is operating close to the estimated annual as per the quotation. ECG Electrical have provided excellent service and responded quickly when I reported a roof leak which was fixed and arranged to have damage to the ceiling fixed including repainting the ceiling.
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Super helpful company. EXCELLENT SERVICE.

Very happy with the informative advice and responsive service. Thrilled with the quality and price. Tidy. Punctual. Polite. Answered my multitude of silly questions with patience, and were very helpful.

I will be using them again for additional work. (Replacement of hot water system from gas to electric.)

Haven't bought a battery yet. Waiting to learn more about our usage pattern to decide whether it's worth it.
Panel rating: 5/5
Inverter rating: 5/5
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ECG did a Great Job, recommended for the ACT region

ECG did a pretty good job of discussing quotes and options throughout the whole process. They organised the grid connection and meter upgrade and that all seemed to go smoothly.
I will definitely give a shoutout to their installation crews. They installed a couple of standard powerpoints in my garage (it previously only had one) and changed the line from the garage to a separate circuitbreaker (previously linked to another section of the house) at my request on the day. The day of install also had multiple small showers interrupting the installation. Towards the end of the day, they called in additional hands and managed to get the install done before sunset. Great Lads, much appreciated.
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Still very satisfied after 2.5 years

We received 3 quotes through Solarquotes and selected ECG Electrical on the basis that the person who came to talk to us was actually a manager in the business and not a salesperson regurgitating pre-prepared material. We also liked the fact that they actually employed their own installers rather than using contractors.

The quote wasn't the cheapest but we thought it was the best offering.

The installation occurred as scheduled and we have no complaints about the workmanship.
The site was actually left cleaner than when they arrived.

We have had one minor problem with the inverter which they attended to in a timely manner.

We were quoted a maximum daily production of 70 kW. We have actually achieved 82+ on some days.
Panel rating: 5/5
Inverter rating: 5/5
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Hassle Free!

ECG were very prompt in quoting our system after initial contact with SolarQuotes. One of their techs organised a site visit and walked me through the options and best fit for our home.

Come installation day the techs had great communication and cleaned up after themselves.

The quality of the install looks great and I am very happy with the result.
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Quality Solution

We obtained quotes from three suppliers arranged by Solar Quotes. While all three were helpful, knowledgable, and prompt, we chose ECG as the best fit to our requirements despite not being the lowest cost. The service throughout has been professional, on time, and considerate. ECG sought fewer exclusions than the other two (such as tile replacement, arranging meter replacement, and dealing with cutover). In practice, the solution is working well, has been trouble-free, and the efficiency aspects of the system has resulted in significantly higher output, easily justifing the additional cost.

Note: The cost (below) includes two systems (with separate inverters) including a separately-metered granny flat so the price is a bit misleading.
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Original Review on 20-12-2022:

Very happy with the system.

The process with both quotes was very satisfactory. Responses were quick and all were helpful. The installation happened much sooner than we anticipated, which was a good thing. the installers were friendly and quite knowledgeable in their respective fields. ECG were ere quick in organising all connections. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Stephen: "Are you happy with the performance of your system so far?"

The system has performed excellently since the installation on 23 November 2022. We continue to achieve very good energy gains from the solar panels which in turn has resulted in significant reductions in our energy bills.
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ECG Electrical - a great experience from 1st contact to install. No regrets using them.

Nobody (that I know of) enjoys having to employ trades people to do work on their homes, but it is a necessary evil if you need a service. The concern of mess left behind or being late or not turning up at all and other issues is always on your mind.

For my solar install (Canberra region) I went with ECG Electrical and I can say I was more than impressed with entire process from 1st initial contact through their website, right through to the install process. Everything went smoothly, no problems with a thing. I was kept notified of the process of paperwork and install date and it all went smooth. From initial contact to install was no more than 4 weeks or so.
The installation team were excellent, very respectful and helpful. I have a slightly difficult shaped roof and nothing was a problem for the team and they installed a really neat system in the way I was hoping for. This varied from the initial “sketch” layout done with mapping from the office.

The install took about 6 hours to install including the morning layout planning. It included 18 panels and inverter alongside an older system. It was up and fully running before they left and it has just worked with no concerns.

I’d recommend ECG in a heartbeat to anyone, and I rarely recommend businesses or services to anyone as everyone’s experience may vary, but this business is set up well and has a very strong business etho’s.
It’s a shame that not every business works to this standard, but when you find one they stand out.

I’m very happy with my choice.
ECG is on the Solar Quotes recommended installers, but oddly was not one of the one’s recommended to me.
Inverter rating: 5/5
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ECG installer

Great service. Flexible installation dates/timing. Punctual, efficient and pleasant to deal with on the day. Everything works as planned.
Inverter rating: 5/5
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Friendly, attentive and resolved all issues/changes without fuss.

They were the only company that payed attention to some of the specifics I asked for at the beginning.
Over the course of asking questions and making changes to the system a few balls were dropped, but everything was resolved and they were courteous at all times.
They did their best to minimise or remove all forms/administration (and the obligatory listening to hold music when calling government offices).

There has been one glitch in the system since install, called them and it was resolved. No idea what it was though, hopefully a one off.
Inverter rating: 4/5
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Original Review on 23-08-2022:

ECG Electrical are Canberra’s best solar systems suppliers and installers

ECG Electrical PTY LTD in Canberra. They were the only ones of the three companies to quote.
ECG are supplying and installing:
19 Trina 415w panels
6kw SolarEdge SE6000H Genesis Inverter (and panel optimisers)
Consumption and WiFi monitoring
Tesla Powerwall 2
EvoHeat Heat Pump 270 litre hot water service
Installation of solar and heat pump hot water is happening today 24 August 2022 and Tesla Powerwall 2 end of September early October due to supply delay. Original ratings

Panel rating: 5/5
Inverter rating: 1/5
Battery rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Bradley: "Are you happy with the performance of your system so far?"

The system has exceeded my expectations and we have not had to pay anything for our energy since it was installed. The system supplies a three bed two bath house including charging a Tesla Model 3 each night.
I particularly like the use of solar optimisers. However, the inverter completely died after six months. ECG replaced it under warranty within one week.
I also wasn't informed about the Tesla battery supply delay of 4 months until after I signed the contract with ECG and paid a $2000 deposit for the battery.
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Highly recommend the ECG team

Very professional from start to finish. Sales team were helpful and knowledgeable and happy to answer all my questions and explore options with no pressure to purchase or "option up". The installation team were friendly and professional, listened to my concerns and made sure I understood what they were doing, how my system would work, and the next steps - and left the site clean and tidy!
Inverter rating: 5/5
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Professional, friendly and efficient

I found all ECG staff helpful in answering questions; they arrived on time for an onsite quote and when installing the system; and with a follow up call
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Original Review on 04-07-2022:

Happy to recommend ECG

I had the quote done remotely (without an onsite visit) and it worked brilliantly. I provided a photo of the meter box as requested and that was it. I had a detailed quote within hours.

The telephone dealings with the office was excellent and the paperwork flowed easily.

The team arrived on time which is a great sign being prompt. The Installation went very well and I was consulted/kept informed as needed. BTW, I was at home on the day. The installers were polite, well mannered and efficient. They kept the backyard clean and removed any rubbish from the packaging.

I had arranged for the smart meter to be installed prior to the PV install and so I had the system fully up and running on the day. I had the system demonstrated to me including setting up the WiFi app.

I am very pleased that I engaged ECG for my PV and I have no hesitation to put their name forward to my friends. Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

11 months later we asked Tim: "Are you happy with the performance of your system so far?"

With the help of SolarQuotes in filtering the chaff from the straw, I am very pleased with the panels and Goodwe inverter from ECG, and the Sungrow battery and hybrid from Innovate Energy
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Installed 2 years ago. Cannot fault sales process, installation, after sales service

The sales process was first rate. The person who came to talk to us knew exactly what he was doing and understood all of the options - it was not a scripted presentation as others had been.

Installation was completed on the agreed date. Very professional. They actually left the site cleaner than when they found it.

We have had some minor questions/issues since but ECG have resolved all of them quickly and efficiently.

Cannot recommend highly enough
Panel rating: 5/5
Inverter rating: 5/5
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Good installer, happy with the system

I got a lot of value through the SolarQuotes site in building my understanding of what I wanted out of a solar system, comparing options and getting information on installers. ECG worked with me during the quoting process to refine the solution based on my questions and feedback. They showed flexibility when parts were not available through offering different options at no cost. The install team had good communication and did a thorough job in the expected time. The system has been operating without issue for four months.
Inverter rating: 5/5
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Great team

Very efficient, friendly and knowledgeable. They installed the panels and inverter in a few hours, explained everything and had me up and running very quickly.
Panel rating: 5/5
Inverter rating: 5/5
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Poor Communication, Changed specifications

The quotation process went well, the sales process not so much.
I was quoted for 36 Trina Hone 330 panels and was delivered 29 Trina Honey 370 panels as they were more powerful. In fact, they were just larger and reduced my production from 11.88Kw to 10.73kW. I'm limited by the size of my roof. I screwed this up as the quote still had 36 panels listed. When I queried this on installation day, I was told that "they are bigger panels and the 330 panels are no longer available".
Yes, they are bigger panels, in size, which is how they are higher rated, my error in not insisting on a resolution before I made payment.
The inverter installation had some issues, as this was a very new Fronius Gen24+ 10kW and smart meter. Some minor issues with getting the smart meter to talk to the inverter, resolved the next day by ECG.
I discussed battery options with the team, as it is my intention to instal a 13.8kWh HVM BYD. This is the only certified battery for the Fronius Gen24+.

I asked for information regarding the wiring required to install the battery to the system and house and was informed that I should run 4 additional 10 mm2 from the installation to the main switch box. This is not required as the battery connects only to the inverter, the inverter carries the power to the main switch box.

I later requested ECG for a further quotation for the battery. I had one call that indicated for sure, can be done. After receiving no follow up, I contacted ECG via email and my response was that they did not provide BYD batteries.

i am currently looking elsewhere for the battery.
I purchased the Fronius Gen24+ as it is the only inverter on the market, that I am aware of, that provides a one-stop solution. Panel, battery and full backup capability.

I'm very happy with the system, notwithstanding the reduction in production. I am waiting now for certification of the BYDE battery for use with the EverGen VPP.
Panel rating: 5/5
Inverter rating: 5/5
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Good quality workmanship, no surprises.

The quoting process was smooth. I was initially put-out by the online-only interactions, but all my questions were answered in detail (by email and phone) without "sales" language.

My scheduled installation was about 2+ months after accepting the quote, not ideal, but I appreciated the integrity of the scheduling process and they confirmed with me a couple of weeks before the install. Install went reasonably smoothly on the day. On Install day there were issues with my Powerwall battery connection to Tesla, they came back the next day and spent a couple of hours on the phone with Tesla to resolve the issue.

All-in-all a good quoting and install experience. I would recommend ECG for solar panel and battery installations.
Inverter rating: 4/5
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Original Review on 24-01-2022:

Fantastic to deal with and Craig was very good at stepping through the process

ECG Electrical were really good through out the process and one of their senior directors was the main contact once the quote was accepted and the deposit paid for. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Somaskanthan: "Are you happy with the performance of your system so far?"

After about 10 months of installation the system is still going strong and I haven't had any reason to call the installer, which is great.
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Quick and easy.

The whole process from start to installation was smooth and easy.
Inverter rating: 4/5
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Excellent information, very efficient installation, and very friendly service

ECG were very informative, professional and friendly during the quoting process, and this was replicated during the installation process. The installers were on time, efficient, and cleaned up everything perfectly when they left. They also helped me become familiar with the system and getting information from the inverter. We'd highly recommend them.
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Original Review on 13-01-2022:

Quality v quantity.

The bosses were very informative about the system I thought I needed and explained the pros and cons of panels and inverters. I already had some ideas of solar but found your blogs etc very informative. I was recommended this supplier from another person who is using them and was very pleased with their attitude and experience. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked George: "Are you happy with the performance of your system so far?"

Yes very happy. Still in contact with the installers who check up from time to time.
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Great job

Simple and easy process. They were happy to provide updated quotes when I decided I needed a larger system. They did not come to my home at any point until it was time to install, but neither did any of the other quotes we got.

Installation was quick and simple over 1 day. Price was very competitive. They are very busy at the moment and I understand there are some supply chain issues, but we didn't have any issues for our install.
Panel rating: 5/5
Inverter rating: 5/5
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Great Outcome

Great team across the board, very easy process, our job was fast tracked due to a cancellation. Very friendly professional service. Love your work :)
Panel rating: 5/5
Inverter rating: 5/5
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Excellent service, friendly and professional.

Chris and his team were great. Answered all my questions, discussed with me the intent of the instal and followed up after the job was complete. Still haven’t pushed the unit to its full potential due to cloudy days, but looking forward to the ongoing savings it will offer.
Thanks ECG Electrical.
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Limited Opinion

As our solar panels haven't been installed yet, I am not able to provide a balanced view on things asked here.
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Super quick installation!

ECG contacted us very quickly and provided two quotes for two different sized systems. After we decided to go ahead and officially accepted one of the quotes, our system was installed within 72 hours. We were thrilled at how quick it was! On the day the team who did the installation were polite, neat and really friendly.
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