Expert Electrical Reviews
4.3
Leave a review Based on 43 reviews
- 5 star 6
- 4 star 34
- 3 star 3
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.15
- System Quality 4.34
- Customer Service 4.42
- Installation 4.36
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About Expert Electrical, Solar Installers
Expert Electrical is a Solar Power Installation company based in Geebung and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes
Expert Electrical Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Firstly, I gave this company 1 Star for Customer Service - if there was a zero option I would've chosen that.! Maybe
I got these guys on a 'bad day' because surprisingly others have rated their customer service very good.
1. The installation day got changed not once, but twice. The arrival time then got changed from 0800 til 1030 on the day.
2. Installation was completed at 1455 and I got told "Sorry, we haven't got time now to do your other electrical work today"
"I will come back Friday morning and complete that for you". We will also set up your wifi monitoring for you hopefully later today and let you know when we have submitted the EWR - which should get done later today or possibly tomorrow.
3. As of Friday afternoon they had not returned to complete the outstanding electrical work, nor had they contacted me to say they weren't coming that day or to arrange another time.
4. I had to email their office to enquire about the lack of follow-up, and was later advised that they cannot get back to finish my outstanding work for another two and a half weeks! ...and that was only possibly, not 'definitely will'.
5. I was told also on that Friday that the EWR had not YET been submitted still but should be done later that day, and "we will let you know when it's done". The wifi has still not been connected yet either.... but seems obvious to me that these guys are good at not delivering on what they say they will do!
6. One of the deciding factors in choosing this company (I got 5 quotes) was their website says they can do other electrical work on the day.... they also mention this as a sales tool when they sent me the written quote.... I have just moved into a new home and had some minor electrical work to complete so I took these guys at their word. HUGE MISTAKE!
7. As of writing this review (5 days after my solar installation) I still have not been advised about the lodgement of the EWR, have not got my wifi monitoring setup, and have zero faith in this company arriving back at my premises to complete the outstanding electrical work any time in 2018!
8. The 'agreed' solar panel layout was also altered at the last minute prior to the installation.
For all of the above reasons I would not recommend this company to anyone looking for solar installation in Southern Tas., and if you are foolish enough to get quotes from these guys just take the things they say to you with a grain of salt, because they can talk the talk but won't walk the walk. The only thing they were Expert at was sending me the Balance Invoice within 30 minutes of the job completion, everything else was not done in a timely manner.
PS I have arranged with a real electrician to come and finish my other electrical works, I won't wait another 3+ weeks for Expert Electrical who clearly have extremely poor customer service and communication skills. Show additional information
I got these guys on a 'bad day' because surprisingly others have rated their customer service very good.
1. The installation day got changed not once, but twice. The arrival time then got changed from 0800 til 1030 on the day.
2. Installation was completed at 1455 and I got told "Sorry, we haven't got time now to do your other electrical work today"
"I will come back Friday morning and complete that for you". We will also set up your wifi monitoring for you hopefully later today and let you know when we have submitted the EWR - which should get done later today or possibly tomorrow.
3. As of Friday afternoon they had not returned to complete the outstanding electrical work, nor had they contacted me to say they weren't coming that day or to arrange another time.
4. I had to email their office to enquire about the lack of follow-up, and was later advised that they cannot get back to finish my outstanding work for another two and a half weeks! ...and that was only possibly, not 'definitely will'.
5. I was told also on that Friday that the EWR had not YET been submitted still but should be done later that day, and "we will let you know when it's done". The wifi has still not been connected yet either.... but seems obvious to me that these guys are good at not delivering on what they say they will do!
6. One of the deciding factors in choosing this company (I got 5 quotes) was their website says they can do other electrical work on the day.... they also mention this as a sales tool when they sent me the written quote.... I have just moved into a new home and had some minor electrical work to complete so I took these guys at their word. HUGE MISTAKE!
7. As of writing this review (5 days after my solar installation) I still have not been advised about the lodgement of the EWR, have not got my wifi monitoring setup, and have zero faith in this company arriving back at my premises to complete the outstanding electrical work any time in 2018!
8. The 'agreed' solar panel layout was also altered at the last minute prior to the installation.
For all of the above reasons I would not recommend this company to anyone looking for solar installation in Southern Tas., and if you are foolish enough to get quotes from these guys just take the things they say to you with a grain of salt, because they can talk the talk but won't walk the walk. The only thing they were Expert at was sending me the Balance Invoice within 30 minutes of the job completion, everything else was not done in a timely manner.
PS I have arranged with a real electrician to come and finish my other electrical works, I won't wait another 3+ weeks for Expert Electrical who clearly have extremely poor customer service and communication skills. Show additional information
Thank you to the boys and girls at Expert Electrical. The installation went like clockwork despite the miserably hot day on the roof. Thank you again!!!
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Excellent customer service.
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I had a faulty solar panel. James from Expert Electrical came out and replaced it with a new one. James was very professional, knowledgeable and very neat and tidy with his work. I was very pleased with the quality of the work.
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Scott was great to deal with from first contact and he was the first to reply of three requested quotes . He was very informative explaining the whole system ,output , panels and batteries . The installation was started and finished on nominated dates and system explained to my Son as I was not there . Ben was also helpful by phone and they came back a few days later to check . Very happy with choosing Expert Electricial
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Ben and Scott from Expert Electrical installed my PV/Battery installation in a professional manner. They also followed up with a site visit to ensure that the system operated to specification.
A good team to work with. Show additional information
A good team to work with. Show additional information
I was very pleased with Expert Electrical, the sales team were good, the tradesmen installers were very professional during the installation and communications on enquiries to the front office were outstanding
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These guys were really easy to deal with and help point my in the right direction with financing. I asked a tonne of questions and they were super helpful. I ended up with a fantastic system that is performing well.
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Extremely happy with the service. We not only got the solar but 3 air conditioners as well. The guys who came to install were fantastic. Solar and air cons all installed in one day (they worked until about 8pm!). Can't recommend this business highly enough!
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The personable approach by the company at all times was great and appreciated, from time of first on-site visit to the installation. The system requirements to meet our needs were clearly explained, as were answers to all our questions during and after installation. Installation was efficient, and staff were friendly and professional, and left everything clean.
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Not really. Everyone one of the guys who came to quote were great and it was a really hard decision which to go with. In the end just went with the local firm.
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Sales staff member was informative and very knowledgeable, all communications were answered in a timely manner.
Nothing was a problem.
Installers were exceptional, polite, friendly and respectful.
Installation was professional and efficient. Show additional information
Nothing was a problem.
Installers were exceptional, polite, friendly and respectful.
Installation was professional and efficient. Show additional information
Scott encouraged me to do some homework on panel types and inverters, then when I found the ones I thought sounded the best, he agreed and that's what I ended up with. No fuss installation and friendly, helpful communication.
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Sorting through quotes (I got four) is unbelievably hard, worse than sorting through health insurance options! But I am very thankful for the Solar Quotes website. The infomation I learnt there on ALL things solar really helped to make me more knowledgeable on what makes up a system and what I should be looking for when it comes to the quality of a system. As a result, I went into the whole process of choosing a supplier with a reasonable amount of confidence.
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I dealt with Scott Logie, he was up front and honest, he didn't try and sell me things I didn't need but gave me several options. He was the most honest salesman I have dealt with. I would definitely recommend his business.
Just waiting for delivery of the components of my system which are on back order. Show additional information
Just waiting for delivery of the components of my system which are on back order. Show additional information
Scott Logie and his team were very professional with the service and installation. Whilst it took a few weeks from installation to TasNetworks connecting us...by the way it was just connected today and the online program showing usage etc works great. It will be good to now be able to monitor our consumption, and look forward to the results over the longer term.
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Only complaint I have is that they didn't explain the add on needed to remotely monitor the system. I had to look it up myself to see if it was possible and then ask for the attachment (Wi-Fi dongle). Other than that , great.
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The installers were young and very professional. The sales guys needed a little prompting for follow up but otherwise good. The system is exactly what I wanted. I am an electrical contractor so I knew what I needed. One of the companies was aggressive and pushy to sell the wrong system and the third sent a quote weeks later with the wrong system on the wrong building. Expert Electrical provided the correct system at a fair price. Happy to recommend them.
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An appointment made for a certain date and time and they were there on time.
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Supplier Reply
Thanks for the review Amanda,We look forward to installing your job...
if you have any further questions please do not hesitate to call us Show additional information
Supplier Reply
Thank you very much for the feed back Hayden.We appreciate your business. Show additional information
As yet it has not been fully tested or running for a reasonable length of time.
TasNetworks has not checked it out. I am expecting them this week.
I will keep in touch. Until this is done do not use my name for reference
As always feel free to call us if you ever need anything. Show additional information
TasNetworks has not checked it out. I am expecting them this week.
I will keep in touch. Until this is done do not use my name for reference
Supplier Reply
Thank you very much for your business and feedback .As always feel free to call us if you ever need anything. Show additional information
Your service is invaluable to the average and not so average customer out there looking for the plain facts or detailed specs if desired,dealing amongst reputable,proffessional electrical engineers along with trade associates resulting in a resonable price and providing a reliable product range with backup in aus. These solar fitting professional and electrical techo's are looking for the best advertisement,word of mouth( credability and reliablity). Good work Finn,Thankyou.
Regards Rob and Di. Show additional information
Regards Rob and Di. Show additional information
Your quotes and advice was very helpful. It was much appreciated. Many thanks.
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Solar quotes are most helpful (excellent site and service) and gave me the positive leads needed to find a genuine supplier and installer. We chose Expert Electrical, Brisbane.
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