Expert Electrical

Expert Electrical Reviews

About

Expert Electrical - The Best in the Business

Servicing QLD, NSW & TAS (refer note below re TAS) with quality solar solutions 

  • Off grid specialists
  • CEC Approved Retailer
  • Tesla Certified Installers
  • Ben has been installing solar for almost 15 years, therefore we only offer brands we know and trust will stand up to the test of time, with warranties be dealt with quickly in the unlikely event of failure
  • SMA PowerUp dealer - free extended warranty on Sunny Boy Inverters
  • Solarwatt Partner - 30 year product and performance warranty on all SolarWatt panels
  • We recommend site inspections with our friendly team to ensure everything runs smoothly on installation day, to ensure a comprehensive quote and no extras
  • Finances options available
  • Offering air conditioning and general electrical services


    Note: In Tasmania Expert Electrical now operates under ABN 39 606 374 494, Black Mountain Farms Pty Ltd ACN 606 374 494, trading as Expert Electrical Tasmania and Expert Solar Tasmania (business names registered from 11 Mar 2020).

Reviewers report paying: $3,600 - $12,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Expert Electrical Reviews (318)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.7/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.8/5

Customer Service

  • 5 star 204
  • 4 star 108
  • 3 star 6
  • 2 star 0
  • 1 star 0

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These guys defiantly worth a call

Would recommend Expert Electrical to anyone looking at placing Solar panels on their home.
They are a friendly professional company who were so easy to deal with.
From our initial conversations with Joran around the replacement of an old system and the upgrade options he suggested to the great instillation team managed by Caleb our job was managed and completed on time with no issues.
Any questions from us were always answered and explained with curtesy and a strong knowledge of their products and government legislations.
I enjoy the program attached to the SMA sunny boy inverter where I can log on and see direct time information on my solar panels and compare day to day consumption and production.
Definitely a worthwhile investment in our home

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for your review Karen, from the team at Expert Electrical
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Reliable Installer, Great Customer Service

The entire planning process was smooth and easy. The Expert Electrical representative was competent and worked out a tailored plan to meet the special shade situation of our property. The installation team arrived at the scheduled time and worked quick and professionally. Before and after the installation the friendly Expert Electrical team proactively updated us about the planning and installation process and answered all our questions promptly.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for your review Uwe, from the team at Expert Electrical
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Seamless experience

Not good at writing but want to shout out for the great experience I had with Expert Electrical’s installation:
- Shannon provided a good sales service by sending quotes and answered all my questions in timely manner, also gave me some “tips” to save the installation cost a bit
- the installation crews was just amazing! Caleb led the team really well with his professionalism and provided everything that I needed. An efficient and beautiful installation

After few weeks review I am satisfied with my 6.6kW system. Thank you EE

Supplier Reply:

Thank you for your review frank, from the team at Expert Electrical
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Excellent Customer Service

All aspects of the process was excellent, the rep was pleasant and listened to what I wanted. The installation crew were friendly and pleasant, had to work in difficult conditions due to the rain and mud. They had some damaged panels but were replaced the same day a five hour drive from Brendale.

Supplier Reply:

Thank you for your positive feedback, from the team at Expert Electrical
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Great installer

Great service, fast installation, couldn't recommend them more. Happy to help with any questions
Panel rating: 5/5

Supplier Reply:

Thanks Phillip for your review, from the team at Expert Electrical
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Neat and tidy installation

Quotation process was easy. Shannon was great and explained my options well. Had some initial issues getting usage/grid feed in data through the Sunny Portal and app however this was resolved easily. Very happy with the installation.

Supplier Reply:

Thank you for your review, all the best from the Team at Expert Electrical
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Simple from start to finish

We contacted a large number of companies wanting a quote on expanding our current system and adding a battery, out of all the companies we contacted only two took the time to come and speak with us. Of those two, Expert Electrical was the clear winner.

From the start Dave Mckone, answered every question we threw at him for near on three hours. Across every aspect of the system, from expanding, replacing, adding a battery, reviewing our past performance with current system and how a battery would fit, the type of batteries we were interested, future growth, all the math and diagrams, warranty process, replacement rates, safety and many more.

In the end we had a system we were happy with, all the answers we wanted and a design that suited us perfectly, we signed the contracts a few days later.

The team from the out set took care of everything for us and kept us in the loop at all stages, around possible covid restriction, Energex documentation, follow up site visits from other members to confirm placements, organisation of plumbers for installation of a new heat pump, we did not have to perform a single thing.

The week of the install, the entire team were amazing, Team Lead Nick kept us informed the entire time each day with what was happening, what would be happening the next day and providing updates on how they were going throughout showing what they had performed and happy to answer any questions we had.

The energy of all the team members was amazing to see for the three days they were here, from 7 am till 5, they were polite at all points, even though we gave them full access to the house they still asked to enter at any time.

Finally Ben the owner was on site on the final day to perform the final setup, checks and system training and hand over.

At no point were there any issues with the install and so far the system has performed exactly as we have expected it to.

We would have no issues in recommending them to anyone else, and have already lined them up for future work.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thank you Tim for your kind words, from the team at Expert Electrical
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Excellent service and easy to deal with

The team at Expert Electrical were fantastic from start to finish. Shannon responded to our queries in the evenings and at weekends and were super helpful. The aircon guys and electricians were fantastic and accomodating. Great experience from start to finish.

Supplier Reply:

Thank you for your Fantastic Feedback from the team at expert electrical
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New Solar System

From quote to final installation we found the team to be very professional and knowledgeable. There was no pressure selling. The job was done on the agreed day and in a very timely manner. The team leader Morris, explained how to use the app, now that all information is electronically gathered, and how to access it on our smart phone or laptop, as in the past I used to document the info once a month from the interface on our old inverter. It only a hand full of days so far since start up, and we are very happy with our system and the quality of workman ship.

Supplier Reply:

Happy to hear you are loving the system, we thank you from the team at Expert Electrical
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Stress free installation

The sales quoting process was great.
The advice we received was of great use.
The installation went without a problem
The installers were polite they cleaned up before they left although there wasn't much of a mess during installation.
Customer service was excellent

Supplier Reply:

Lovely to hear your positive feedback Kathy, thank you from the team at Expert Electrical
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Professional supplier all the way

The estimator gave me some additional options that I hadn't previously considered instead of sticking to the same line as the other suppliers.
The installation went without a hitch.
The system is working perfectly.

Panel rating: 5/5
Inverter rating: 4/5

Supplier Reply:

Thank you for you positive review Eric
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Best decision for solar

We were pleased with the expertise and professional manner of Expert Electrical's rep. The product and whole process of solar was explained well. The installation was quick and efficient and we were pointed in the right direction for connecting to the grid. We couldn't be happier with choosing this company and the high quality products/service they provided.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for your positive feedback Jenny
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Friendly and efficient service

Shannon the salesman who quoted the job was very friendly and professional. We liked his straight up honest attitude. The admin team were helpful and explained everything throughout the whole process. Maurice and the team were also friendly and professional on installation day, and took the time to explain everything moving forward including the online system for monitoring our electricity output.

Supplier Reply:

Thank you for your positive feedback Elise
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Hassle free Installation

From the first meeting with Expert Electrical staff to explain the solar system operations and quotes, we felt very comfortable with their objective explanation. It took about 4 days from when we informed them we decided to go with their company to installation. Quicker than I had imagined and everything went without hassles.
Our system is Hyundai with SMA inverter and just 2 weeks old, so need more time to test the functionality. However, we did our research on products and due to the Brand name and the years of warranty they offer for their panels, it was an easy choice for us.
The installation was very tidy, punctual and the technicians were very friendly.

Supplier Reply:

Thank you very much Levi.
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Great Company from Quote to Install

Out of 5 seperate quotes Expert Electrical were by far the most knowledgeable in providing us all the information regarding system options, brands and pricing. They were punctual, polite, communication was easy and their installers did an amazing job in less time than they first indicated. They have organised grid connection, meter exchange and showed us how to use the Smart Inverter App. Would definitely recommend the team at Expert Electrical if you are considering solar for your home or business.

Supplier Reply:

Thank you for your positive feedback the Team at Expert Electrical
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Review removed at the request of the reviewer

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Great service and workmanship

Had my solar panels installed about a month ago and so far very happy with it. Have yet to experience large hails and extreme weather conditions but Zack the salesman assured me the panels are top notch to hold extreme Qld weather. Yet to be determined. Nevertheless Zack was informative friendly to deal with. Having an asbestos roof, I wasn't sure if any one decent out there would do the job. I choose expert Expert Electrical as they are local in my neighbourhood. Jona and the team did a solid job on the install.

Supplier Reply:

Thanks Reggie for your positive feedback from the team at Expert Electrical
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Got the simple stuff right.

Competitive price. Good informed customer service. Efficient, punctual installation. Friendly team

Supplier Reply:

Thank you Stephen from the Team at Expert Electrical
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Excellent solar products and installation

Expert Electrical installed our solar panel system. The quoting process was straightforward and clear. Ben made it easy for us to understand our options. The installation process was well managed. Professional and punctual.The outcome is that we have a fantastic Solar system that is saving us money every day! Thankyou to everyone at Expert Electrical.

Aaron and Liz

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for your feedback Aaron, All the best with your new solar system from the team at Expert Electrical
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Superior Service

Nothing but positives from our recent dealings with Expert Electrical.
Our initial dealings with their representative Zac was professional, open, and expertly explained.
The installation was similarly professional. Arrived at designated time, very friendly and communicative team. Maurice expertly guided us through the whole process, including our future steps with our electricity retailer.
The after install service has been outstanding. My one query was dealt with professionally and promptly. This was followed by a call from the office to ensure everything was understood.
Can't speak highly enough of the friendly and professional service from Expert Electrical !

Supplier Reply:

Thank you for your review Dale, we are glad to hear you had a positive experience, from the Team at Expert Electrical
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Expert Electrical Solar Panel install 6.6kW system

Sale & process went well. Quotation document comprehensive.
Installation team were friendly and communicative and of course knowledgeable.
there was one small issue with a mounting rail that was quickly remedied without fuss.

The final product delivered above my expectations and I am very impressed by the power output.
At the time of writing this review the system is big enough to run all my electrical devices including but not limited to:
hot water heating, pool pump & cleaner, washing machine and dishwasher. There's even some on-grid feed-in to offset any evening consumption. Awesome.

Would recommend this guys.

Panel rating: 5/5

Supplier Reply:

Thank you for your kind words, we are glad you are happy with your system from the team at Expert Electrical
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Big surprise. Easier than we thought.

Ben and Zac arrived on time for our quote. Ran us through some options. We had other quotes but went with them. Installation went very smoothly. Morris the head electrician was extremely helpful. The 3 installers did a great job and left no mess behind. Everything was connected same day. My wife and I are very happy.

Supplier Reply:

Thank you for your review Greg!
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Review removed at the request of the reviewer

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Easy, fast and good value

The whole process was easy from the initial consultation to the installation.

They provided the best price quote for the quality of the panels and inverters and even gave me information above and beyond my questions in the initial consultation.

I was told they would take 2 days to install the system and they had it done in just over half a day, and the technicians even stayed around after almost all of the work was done while a bug with the system was being troubleshooted remotely by their office.

Excellent service, excellent customer care and a very happy customer.

Inverter rating: 5/5

Supplier Reply:

Thanks Michael,
From the Team at Expert Electrical
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Great Friendly Trustworthy Team!

Zac the Sales Representative was friendly, knew what he was talking about, and explained things to me very clearly.

The install team was friendly, efficient, extremely professional, explained everything they were doing, how to get the best out of my Solar, and left my place in a tidy manner.

Supplier Reply:

Thank you Karina,
From the team at Expert Electrical
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Well Done! Expert Electrical

Well Done to Expert Electrical!

To Dave for the time and expert explanation of our queries and options on the quotes; and to Morris and Team Tasmania for the hassle free install and setup on the day. A follow up call in the days after to answer any further questions and to check on satisfaction of the system and the install. Everyone at Expert Electrical has been polite and professional to deal with. Highly recommend for a good quality job.

Panel rating: 4/5
Inverter rating: 4/5

Supplier Reply:

Thank you, we are happy you had a positive experience
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Very professional and easy to deal with

Everything about our process and installation was super easy and very professional and didn’t skip on simple things. Was a quick and hassle free install by very committed personal.

Supplier Reply:

Thank you so much for your review Paul! We are glad you have a positive & professional experience
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Would be very hard to beat

It would be very hard to ask for a better business with which to do business than Expert Electrical. From the original quotation, through the whole installation process, to recommendations for best electricity provider, Ben and his team were available, helpful, and highly efficient. Now twelve months after installation, we can rejoice in the reductions in our bills compared with our first solar system.
Inverter rating: 5/5
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Professional service and installation

I was very happy with all aspects of the service provided by Expert Electrical. Dave provided heaps of useful information when he visited to do the quote. The installation happened a couple of weeks later and I was very pleased with the quality of the workmanship provided by Caleb and the team especially the neatness of the wiring. All aspects of the grid connect went smoothly and I really appreciated the follow-up phone call from Paul.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for the kind words Andrew, we are happy to help and appreciate the positive feedback
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Unusual installation handled well.

My installation was unusual in that I wanted the new upgraded meter box recessed into the single brick wall. The new style Qld. boxes are totally different size and shape to the old style so it was necessary to cut and remove bricks. My installer was very accommodating in achieving this. I have since re bricked the opening left and it turned out well. The solar install is very neat and only came online yesterday after a couple of weeks waiting for meter upgrade. Appears to be operating well but early days. Very happy with everything.
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Solar installation

From the initial quotation by Shannon to the installation by Caleb and is team the whole process was stress free. The quote was reasonable and the quality of the panels and inverter was exactly what i wanted. Caleb and his team did the installation and took extra care with the roof tiles. The team were polite, and arrived on time over the two day prep and installation. Th grid connection was managed by the team. Overall, very happy with the customer service from Expert Electrical.
Panel rating: 5/5
Inverter rating: 5/5
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Hands down, would recommend Expert Electrical to anyone

Living in Springfield Lakes we were affected by the Halloween Storm in 2020, after attending the Brisbane Home Show in 2021 and making a query with them they came out to us within the week. They completed their inspection and came up with a few separate ideas and showed the entire system and the layout to us then and there. We received their quotes that day and we made a very informed decision as to what we wanted to do, they were not pushy and did not bug us to make a decision either they just waited for us.

As we were still waiting for our roof to be replaced they stayed in continual contact for the next few months to get regular updates. Once we contacted them with the dates of the roof replacement they came out a few days after the roof install and completed the Solar and while they were there they also installed a Generator switch at a generous price.
The boys were here promptly and had everything completed within a few hours. They also found a few places where the last installer did not complete their job correctly and they rectified that as well.

They were informative and explained how to operate the system very effectively and the app to be able to watch the gains.

The followup with the company was also fantastic, we had an email from them at the end of that day with all of the information about our new system and how to contact them if we needed to Since the install we have had regular contact regarding any issues that we may have.

I would gladly recommend Expert Electrical for any work and they will also be our first call from this point in time for any Electrical work.
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Great installer!

Was overall an easy process, from first time we met to discuss our requirements to the final installation!

Installation was great, guys showed up early, were very polite and didn't leave rubbish lying around! very happy with the installation! They also requested the service provider to update the connection, so now we're just waiting for them!

Overall very happy!!
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Knowledgeable, Prompt and Great Service

The whole process was fantastic. The sales team were knowledgeable about their products and were also able to show good comparisons with Australian made solar products. They were able to answer my questions later that I had quickly, answering my phone call. The installation was tidy, quick and the company's team was polite and helpful once everything was installed. The Customer service has been second to none. They have been prompt and quick in returning my calls. I was really pleased and I couldn't recommend them more highly.
Panel rating: 5/5
Inverter rating: 5/5
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Professional and efficient

All of the staff at expert electrical were great. The whole process from quotes through to installation was very smooth. The installation was done efficiently and well.

Supplier Reply:

Thank you for you Caeleigh for your feedback
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Fantastic system at a fantastic price

We had reviewed a number of different providers before choosing Expert Electrical as our Solar provider/installer. They proposed a well established system backed by years of experience at a price well below their competitors. There was a slight delay in our install (an accident at another job), however, Expert Electrical informed of this well in advance and we were able to arrange an alternate date. We were unable to be present for the installation, but the team at Expert Electrical did a beautiful job and the only thing they left behind was the sign in our front yard proudly stating that this was an EE job (which we agreed to ahead of the date). The whole process went by very smoothly, I would definitely recommend Expert Electrical to anyone looking for a solar system.
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Excellent!!!

From the very beginning Expert Electrical were more than happy to spend the time to listen to our requirements & questions and then clearly explain our options. We upgraded from a single phase 6kw system to a three phase 18kw system with German panels & inverter. They were incredibly flexible with our installation due to circumstances beyond our control (much appreciated). Nothing was too much trouble and there was no pressure. All of the crew we dealt with from the initial quoting right through to the installation, connection, final testing and app set up were prompt, polite, happy to answer all our questions and so clean & tidy. And to top it off, the system is now outperforming our expectations. Our neighbours were so amazed with what they saw, they also went with Expert Electrical. Highly recommended.
Panel rating: 5/5
Inverter rating: 5/5
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Professional Installation

Dave was professional and very helpful in his quoting. Maurice and his team were very professional in their installation and kept us informed of the progress. Very happy with the product and service.
Panel rating: 5/5
Inverter rating: 5/5
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Thorough and professional service

From the beginning to all the way to final completion, the process was smooth, clear in their communication, flexible and timely installation. Expert Electrical organised for grid connection and explained the next after installation is completed. Overall I am pleased by their service.
Inverter rating: 4/5
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Tricky install done effortlessly

Prompt, courteous and high quality install. Very happy with work and all guys were up to date with the latest tech.
Panel rating: 5/5
Inverter rating: 5/5
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Great team

From start to finish these guys did a great job. They kept us informed the whole time and kept the site clean.
Great communication, on time and great price
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Very efficient and great company to work with.

The two installers were very professional, friendly and answered all of my questions confidently. They cleaned up and left no rubbish. The office staff responded promptly to emails and phone calls. I have agreed to have one of the EXPERT ELECTRICAL advertising signs displayed on my front fence for two weeks as I fully support their operation.
Panel rating: 5/5
Inverter rating: 5/5
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Very professional and reliable company!

From our first meeting with Ben through to installation, we were so impressed with the professionalism that Expert Electrical offer. 100% you get what you pay for and this was obvious after getting quotes from a couple of the cheaper companies. We felt the price was reasonable for the quality of product we got, the warranty and the experience of the guys installing on the day. Once we paid our deposit, we were contacted first thing the next day to organise installation so everything on the admin side ran very smoothly as well. We did have one problem on the day however this was rectified immediately so we were very happy with the service we received. We would definitely recommend them to anyone having solar installed or for any electrical work you need done, we will definitely use them again in the future. Thanks again.
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Many thanks

How was the sales/quoting process?
Very easy and uncomplicated
How did the installation go?
Very fast and boys were very polite. Very helpful in positioning of everything.
How was the customer service?
Great.
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Great install

Very professional throughout all stages from initial enquiry, quote, install, etc. A complex roof arrangement, however took the time at all stages to ensure that the system was going to operate to its full potential. Great job, very happy.
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Fantastic and accommodating

Great company, took the time to work with us and get the best panel layout for our roof (multiple heights and sections)
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Fantastic Installer

Easy no fuss quote - no fancy graphs or sales pitch which we liked
Installers were wonderful, tidy polite punctual and respected our requests and explained how everything was going to work over the 2 day install.
Expert Electrical customer services has also been great, quick turn arounds to organise finance and install as well as follow up.
Definitely recommend
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The name says it all - they are Experts!

Could not fault them for anything!
Every step, from the first enquiry to the completion of the job- brilliant!
Polite, punctual, efficient, friendly helpful team. I recommend Expert Electrical to everyone, you won't be disappointed!
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Nick and Chris did a great job they were on time and the job went very smoothly highly recommended

From initial quote right through to completed installation Expert Electrical were very professional this is the second system they have installed for us
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Happy customer, great purchase.

Good company , friendly open people
Easy to talk to, Good value quality system.
Installation neat, looks good.
From start to finish very professional.

Panel rating: 5/5
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