Expert Electrical Reviews

Based on 114 ratings Aus Ranking

  • 5 star 45
  • 4 star 63
  • 3 star 6
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.45
  • System Quality
    4.68
  • Customer Service
    4.58
  • Installation
    4.69

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About Expert Electrical, Solar Installers

Expert Electrical
Platinum Partner
Expert Electrical is a SolarQuotes Client (what does this mean?)
ABN: 67 914 971 040  ABN active since 01 Jul 2014 | The Trustee For Jones Family Trust
verified
ACN: 600 322 334  ACN active since 25 Jun 2014 | Expert Electrical Pty Ltd
verified
Electrical Contractor's Licenses:   (learn about electrical licenses and buying solar)
NSW: 284013C Expert Electrical Pty Ltd 
verified

QLD: 78132 Expert Electrical Pty Ltd Atf Jones Family Trust 
verified

TAS: 1512888 Expert Electrical Pty Ltd 
verified

Reviewers report paying: $5,000 - $7,800 for depending on hardware choice and installation difficulty ( how is this calculated? )

Expert Electrical - The Best in the Business

Servicing QLD, NSW and TAS with quality solar solutions

  • Off grid specialists
  • CEC Approved Retailer
  • Tesla Certified Installers
  • Ben has been installing solar for almost 15 years, therefore we only offer brands we know and trust will stand up to the test of time, with warranties be dealt with quickly in the unlikely event of failure
  • SMA PowerUp dealer - free extended warranty on Sunny Boy Inverters
  • Solarwatt Partner - 30 year product and performance warranty on all SolarWatt panels
  • We recommend site inspections with our friendly team to ensure everything runs smoothly on installation day, to ensure a comprehensive quote and no extras
  • Finances options available
  • Offering air conditioning and general electrical services

Expert Electrical Solar Reviews

Review

Hi,

From start to finish of process , very friendly, professional and accommodating .
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Our house's flagship power generation!

Expert Electrical was one of the 3 installers recommended for our area by Solar Quotes (only 2 made contact). The nearly 2 hours spend with Dave McKone when he came to do the assessment to quote, were the most engaging I have ever had from any service/equipment supplier (relating to any house I have ever lived in). He is extremely knowledgeable, able to explain even the smallest detail and relates everything back to exactly how we anticipated using the solar system for our own family's daily dynamic. The quote follow-up was punctual, factual, correct and sufficiently detailed - well worth the extended time he asked to prepare it (he was moving house!) From that point on, the decision of which system to use, the size and the installation date worked seamlessly. Even the financing solution suggested worked very well in parallel to the preparation for the actual installation day.
Jack, the installer, actually arranged to view the site before the installation day in order to be best prepared - this really paid off, as he was able to remove an old system single handed in about an hour (all intact and all mounting bolts etc. collected together) and then proceeded to install the new mounting rails. He paid particular attention to how they would fasten to the roof beams and got into the roof space to inspect.
It was supposed to be a 2 day install, but the weather turned against us and Jack then came back together with Chris to complete the panel install a coupe of days later after re-scheduling. Both Jack and Chris were very neat, did everything safely (double story), tidied up everything and were very friendly to engage with and ask questions.
Jack came back for a final day to complete the electrical interfacing to our existing board and went through the system with me in more than sufficient detail.
We've been producing a great amount of our own power since it was turned on and I enjoy monitoring it on a daily basis - adjusting our family's usage to optimise using own generated power.
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A Great Team

The quotation process was easy. They explain alternatives clearly and sent detailed information. Installation was efficient, done by a polite, tidy punctual team. All modifications and connections were done for me. It was, all round, a very simple process. Show additional information

Quality product

Quote was in person and informative, got back to me with price and installation date, very quick service. Show additional information

High quality system providers with great installation team

Price and quotation process was reasonable, not the cheapest but had looked for high quality products and warranty was best in class. Initial proposed layout was different to what the installers had when they arrived, yet no issues discussing a change in layout that they were happy to oblige with.
installation was superb, team were very professional and special shout out to Gordon for doing an amazing job throughout the day, plus managed to get installed quicker than planned due to availability in the schedule.
Waiting confirmation that the grid connection is complete as paperwork was submitted last week.
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Professional installation

Really professional and did a great job with the installation. The company was easy to deal with and very professional to deal with. The installers were really great. Scared me seeing them carry the panels up such a tall ladder, and work on such a tall roof. They were very brave! Show additional information

Exceptional Service and Quality System

The service I received was exceptional from start to finish. The communication received always exceeded my expectations. The system I had installed was also of a high standard and I could see the quality of the products I purchased. Caleb and his team were our installers and they were very polite and respectful of our home. They made extra effort to ensure everything was cleaned before they left and took the time to show us the system. I would highly recommend these guys! Show additional information

Awesome company

Competitive price, quick install, on time, on budget, knowledgeable and friendly - what more would you want?! I know why they have such a good rating, just like mine. Show additional information

Great customer service and installation

The quote started out kind of what you expect, came in and explained the product. Then Ben came out, put a new perspective on the system and explained in detail the benefits of solar and the savings available.

The installation was great. There were a couple hiccups with the installation which I expected due to the amount of work involved and the time frame the guys had to work in. One of the guys came back out on the next business day and attended to the problems. Tidy? Yes. Punctual? Yes. Polite? Absolutely.

Customer service was great. I have since received a follow up call. My smart meters still haven't been installed but from the follow up call, it sounds like they are chasing it up. All questions have been answered professionally and promptly. I am satisfied enough that I am planning on getting Expert Electrical to install batteries in the future to help with going off grid.
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Great job! Exceptional installer! Professional, knowledgeable and efficient!

Jack (the installer) was exceptional. Very professional and Knowledgeable. He did an awesome job! All staff I have had communication with and/or dealt with at "Expert Electrical" have been been similarly professional and competent! Show additional information

Speedy, professional, helpful, done!

Great pre-sales services. Arrived early, job done on time. All good! Show additional information

Great Experience installing our Solar

Expert Electrical were professional and kept in constant communication regarding the install. Everyone was helpful and knowledgeable. Thanks Show additional information

A really great experience

The whole experience was totally hassle free from having Scott come to quote thru to The great team who installed and the amazing admin team who helped me thru the paperwork.
I would highly recommend this company as they were punctual, reliable, not pushy, excellent communications and delivered exactly what they promised.
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Great Solar Experience with Expert Electrical

I had Expert Electrical referred to me from friends of mine.
They provided a well priced option and I went ahead.
The sales process went well, the installation was fantastic and the installers were extremely polite and friendly.
The follow up service from the office was fast and efficient.
I'm a very happy customer.
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Great installer, great system.

Really friendly, responsive and professional staff, but during the sales and installation process. System performs well. Show additional information

So far so good

We got 6.6kw system installed today.
Quote process was good, they personally came out and assessed the site. The best quote process out of all the installers we contacted.

Installation was efficient. Electricians were polite and on time. It was great to see our meter going backwards straight away.

Fantastic communication. Ben and Megan was happy to help with our inquiries.

Would have been nice to get more input on positioning/aspects as we noticed a bit of shade in the afternoon.

Overall happy with the whole experience.
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Fast Easy Professional

Very professional outfit from Quotes through to install. Installation was a breeze - very polite and professional tradies. Tidied up afterwards and then talked us through the operation of the system. Very pleased with Expert Electrical. Show additional information

Very happy with final result

Sales process was fantastic, very knowledgeable sales person who was happy to explain everything and seemed genuinely interested in outcomes for us as clients. We ended up with an amazing deal on a very high quality system.

Installation was prompt after payment - installed within a week of signing off. Hard working crew who turned up on time and had everything all up and running by the afternoon.

As we were already connected with a smart meter from our energy supplier we began earning feed-in credits from day one. There was a small post install issue with the SMA smart meter solution installed with the package and this took a bit more following up with EE than I would have expected to get a call back to arrange a time for fix - all in all though, in the end they did the right thing by us and to their credit got everything running as expected.

We are very happy with our new 6.49kW solar system and look forward to the years of power generation it will create for us.
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decent quality product

sales process was accurate. Installation went well. Good customer service Show additional information

Quietly Efficient

I made what I now know to be a mistake when I responded to ‘on-line’ advertisements that ‘pop-up’ everywhere! They bugged me so much while I was waiting over Christmas for responses from my SolarQuotes requested quotes. Long story short I signed up with ‘Expert Electrical’ who actually visited my home (only one to do so) to assess my needs and house layout. That meant a lot! Written quotes followed, a decision was arrived at during a visit to their establishment, agreement signed there and then Three weeks later we had Generation. The two fitters where brilliant, no fuss straight into it, they both knew their job so well. All done and dusted by noon, with the record of generation on my device I could see we had made the the right choice. Thank you Ben, Caleb & Joran. Show additional information

Fantastic installers - Great System!

Great company - unlike other providers they came out personally to provide a quote. Andrew was ridiculously knowledgeable and explained everything so we knew exactly what to expect. Great communication from Joran who went above and beyond to schedule the install around extended wet weather. Ended up sending staff to Brisbane to fit us in on the weekend. Caleb and Deonte were on site first thing, were finished by lunchtime and did a great job. Everything was explained to us throughout the process and Megan made the whole thing easy and stress free. I would definitely recommend these guys, they were great. Five Stars ***** Show additional information

Quality product with great warranty

Not installed yet, but it is going in this week.
The explain and site assessment and email communication since had been good though
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Excellent installation

The sales process was painless We felt comfortable with the sales person which is why we decided to accept the quote even though it was the only one we got.
The installation was scheduled in a timely manner. The installer arrived on time, was very professional, helpful and informative.He organised the grid connection immediately.
Upto this point we were impressed by the customer service. Their post sale customer service changed because we did not pay our account immediately. It took 9 days and 3 invoices to receive an accurate invoice which I paid immediately!
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expertly installed very tidy and cleaned up any mess

quoting process was excellent
yes polite tidy and punctual
they are in the process of organising connection for me now as was only fitted 9 days ago
customer service good so far
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Jack from Expert Electrical was very professional and and very knowledgeable

Ben from the company was very knowledgeable and helpful.The only quote I got that was professional.The installation was a very professional and to be honest was a great experience.The only down size for me was I had nbn fitted after this was set up and to change the router was a lot more complicated than it should be. The Expert Electrical office was not much use so little disappointed there. Show additional information

Highly recommended & purchase with confidence.

From the sales/ quoting process to the install & commissioning it's a big thumbs up for Expert Electrical, highly recommended.
Dave McKone who dealt with the quotation process was very knowledgeable and understood our original brief far better than any of the competitors who participated in the initial round of quotes. He was very good in explaining the system on offer and the options available to us in layman terms rather than give a one-size fits all approach, which we liked. He was also very patient in explaining a lot of the technical issues. The pricing for the panels & inverter also appeared very competitive compared to the equivalents out in the market. Chris and Jack the installers did an excellent job on site, in rather trying conditions under a hot Queensland sun. Again, I have nothing but praise for their work. They were also very knowledgeable and helpful in explaining technical questions on how the solar set-up works.
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First class.

Good company to deal with from original quotation from Dave, the communication from admin and the installers Jack and Chris did an excellent job. Jack and Chris were punctual, friendly and knowledgeable. Their attention to detail outstanding. They both worked hard all day starting early and not stopping until the job was done. Would highly recommend these guys. Show additional information

Great team work

Andrew who gave us confidence in the sales products and good quote.

Office staff in the Expert Electrical are always helpful.

Jack and Chris worked wonderfully in the installation processes. A big thank you.
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Solar Install - No Worries

Expert Electrical were great with their service and quality of work from the quoting process to the actual install and also organising the Energex meter work. They also made themselves available over the xmas break to help out with our solar portal login. Before any work was started the installers walked through the entire solution including solar panel placement , inverter placement and where the conduit will be run. After the install was complete they guided me through the whole solution, including the SMA portal, stop/start procedures of the system, maintenance, operations, etc... Show additional information

great product bad sales strategy

Good panels and good inverter. The sales guy was good with his product knowledge but bad mouthed my existing system for a solid 2 minutes before I had to tell him to stop. Show additional information

Great 1st solar purchase experience

Great quoting process, very factual and honest with good examples of similar type installations in the area. A visit to the office was pleasant in a relaxed environment with warm and friendly staff.
The installer was very professional, punctual and efficient, and receptive to questions about the system and install process.
Extremely happy with the system performance post install.
Would definitely recommend Expert Electrical!
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Fantastic Installer

Quote process - had to follow up with two of the providers. Installation - Both the installer and his co-worker were very professional informing and ensuring we agreed to any alterations to the original installation plans before making the change. Show additional information

Great Customer experience from beginning to end.

It is seldolm deliveey out shines the pre sales. My experience has been that with Caleb and the team. Nothing was too much trouble. Issues were methodically addressed with a great customer focus. They delivered a quality product ontime. Thanks to Scott for designing the system which met my needs and to Meagan for the streamlined invoice payment and presales conversations. You have one very happy customer. Show additional information

Great installer. Beautiful looking system

Process from start to finish was excellent. Highly recommend Expert Electrical for solar. Show additional information
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Expert Electrical were awesome!

After dealing with MANY "salesmen" pushing me all sorts of systems, it was a joy to deal with Expert Electrical. Dave was an absolute wealth of knowledge and at no point gave me the "hard sell" like the others. Within just a couple of calls, I was confident that Expert Electrical had the quality product that I was after and the installation team to do the job right. I was not disappointed. I can't recommend Expert Electrical highly enough. I must say a big thanks to SOLARQUOTES too, for without this service I would probably still be traversing the horrible 'solar installation minefield' that's out there. Show additional information

Excellent in every way - Highly recommended

Excellent salesperson who was both knowledgeable and helpful. Installation was on time, tidy and professional. Show additional information
Ben was over the top at first but settled into a really kind understanding person.
Jack who installed the system worked tirelessly on his own in temperatures that would have normally stopped most people.
He was extremely kind and tidy.
Ben followed up with which was kind.
I'm afraid I have forgotten the name of the young lass in the office BUT SO HELPFUL many follow up calls and plenty of information given.


The other company's sale people were also good.
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Great to deal with!

Quoting process was great - we had two consultants visit us in person when others only quoted over the phone or email. They took the time to answer our questions and welcomed us to visit their premises. Fast and professional installation, no mess left behind. Easy to deal with and would highly recommend! Show additional information

Expert Installation

Expert Electrical were prompt in responding to a request for a quote. Dave, the Expert Electrical Energy Consultant who visited us, supplied us with a wealth of information and was able to explain the differences in everyday language between the three choices of systems being offered according to their quality, output and warranty. Dave was also very helpful in following up any queries I had. Expert Electrical were also very patient with me requiring well over 6 weeks to get Body Corporate permission to proceed with the install.

Megan, the Office Manager, was quick to supply all relevant paperwork and responded same day always answering queries and providing installation confirmation details. Also helped to organise and made sure the grid connection afterwards went through very quickly.
Gordon aka "Frank" the installer did an amazing job on the installation day working out in the 36 degree plus heat on the roof for almost 11 hours! He was polite and arrived on time and cleaned up the work place well.

All up, a very professional team, very happy with the price for a high quality system and would not hesitate in recommending the team at Expert Electrical to others.
Very satisfied customer
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Fantastic Installer

Jack did such a great job with our installation. Friendly and polite, was a pleasure to have such a hard working and committed installer. Neat and tidy, the work he did looks amazing! Communicated to us through the whole process. Recommend to anyone looking to get solar. The salesman Dave is very informative and knows his stuff! Made choosing to go with expert electrical a no brainer. Great work guys!! Very happy with the outcome :-) Show additional information

First class tradesman, knowledge and components...

Hands down the best company i have spoken to re off grid stand alone systems. Ben and Scott left other quotes for dead with advice ,specs and communication. Other companies stalled and had to call or email me back with my enquiries but these guys know their stuff and are very concise. Install was fantastic with the boys staying at our property. Great comms the whole process. My expectations were high however they were more than exceeded. EE really went above and beyond and offer so much more including complete off grid one stop shop set ups including switchboard, lights and powerpoints which I believe is unique. All products top notch with best warranties on market (SMA, Solarwatt/BYD)
If youre on the land in regional Australia and they are willing to come to your area Expert Electrical should be your first phone call.
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Couldn't be happier with the process from start to finish...and it was over 12 months from initial quote as we wanted a sleek black look using top quality German SolarWatt panels [glass] which were unavailable in Australia. We did get 3 quotes [using other panels] but we had done our research and decided on Scott from Expert Electrical who made darn sure he would obtain these panels for us. Scott from the Hobart side of things was brilliant; very nice guy; upfront and honest and knew his stuff - if he was stumped on something he would call Ben at the Qld office and get his opinion.We had lots of questions as we wanted to get the best in place for future battery addition. A very trustworthy and knowledgeable team, right down to the office ladies. Expert Electrical ordered the panels from Germany and it was earlier this year when they arrived; we had to delay for a few months due to commitments, but Scott held the price and STC rebates until we were ready. Installation was mid September, Aurora Energy came today [Oct17th] to swap over to the smart meter and we've been running at around 8.26kw since initial turn on.Very pleased. We ended up with panels on N, E & W orientation to capture early morning and late afternoon sun...luckily we have a house with all orientations:). We are on the East Coast of Tasmania and do get heaps of sun. The installation itself was done by David at Southern Beaches Electrical and his team,who work with Scott - a very professional, precise and quick installation. David also did some additional electrical work for us which was great as it's hard to get good tradies out here; we wholeheartedly recommend them.
All in all, don't waste your time with others here in Tasmania, go with Scott and Expert Electrical.

System
300w SolarWatt panels x 33
Fronius 8.2kw Inverter & Energy Meter
9 x Tigo Optimisers
Black Racking/Mounting

I will update on panels & Inverter in a year.
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Why I used Expert Electrical

The reasons I chose Expert Electrical in comparison to 4 others:
Probably the best-informed salesperson with plenty of technical knowledge and readily available.
Had the ability to offer multiple system types with different component suppliers.
Ultimately offered a very competitive price.
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Quality system from Expert Electrical

Quality system, knowledgeable salesperson, installed by a local, experienced tradesman with great communication. Show additional information

Great customer service and knowledge tradesman. Great job.

great tradesman
good customer service throughout the process
excellent organization and communication
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Smooth installation and happy with the result.

I got 9.7KW of panels with 2x5KW inverters and a Sunny Home Manager from Expert Electrical in Hobart. I got slightly different two quotes from two installers and this one was cheaper and higher quality parts (according to the Solarquotes chart) per KW of panels. My North and West roof faces are a bit weird and the other quote I got didn't seem to want to deal with it without a premium. I also got a Sunny home manager lets you see your power usage in real time and if your importing or exporting from the grid which is cool.

Overall process was smooth and easy. Ben gave me a call and came around within 48hrs of requesting quotes on solarquotes to discuss options. Installation of panels was about three weeks after signing the contract and took a day by David and his guys. I was home when the electrical inspector came to check on the work and he said they did a really good quality job which was good to hear. Only negative I would say is a couple of emails took a second one before I got a reply (which is why they lost a star with customer service, would have done 4.5 if it was an option) but generally they were prompt in responding.

Overall the process was good and very happy with the system I now have in place. Based on my experience I would recommend them to friends or family if they asked.
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Great product and helpful team !

Expert electrical seemed the most honest and down to earth of all the other companies we got quotes off. The solar system we were sold is an excellent system and value for money.
I would only mark them down a little with the installation due to tidiness and small issues but all of these were dealt with in the end in a professional manner
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From the very first day Megan has been a great contact. She follows up to see how things are and isn't pushy at all.
Scott drove out to see me and was very warm and friendly also. Looking forward to the installation ????
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