Expert Electrical

Expert Electrical Reviews

About

Expert Electrical - The Best in the Business

Servicing QLD, NSW & TAS (refer note below re TAS) with quality solar solutions 

  • Off grid specialists
  • CEC Approved Retailer
  • Tesla Certified Installers
  • Ben has been installing solar for almost 15 years, therefore we only offer brands we know and trust will stand up to the test of time, with warranties be dealt with quickly in the unlikely event of failure
  • SMA PowerUp dealer - free extended warranty on Sunny Boy Inverters
  • Solarwatt Partner - 30 year product and performance warranty on all SolarWatt panels
  • We recommend site inspections with our friendly team to ensure everything runs smoothly on installation day, to ensure a comprehensive quote and no extras
  • Finances options available
  • Offering air conditioning and general electrical services


    Note: In Tasmania Expert Electrical now operates under ABN 39 606 374 494, Black Mountain Farms Pty Ltd ACN 606 374 494, trading as Expert Electrical Tasmania and Expert Solar Tasmania (business names registered from 11 Mar 2020).

Reviewers report paying: $3,600 - $12,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Expert Electrical Reviews (362)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.7/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.8/5

Customer Service

  • 5 star 236
  • 4 star 120
  • 3 star 6
  • 2 star 0
  • 1 star 0

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Professional in all aspects

I dreaded seeking quotes for a solar system and kept putting it off. I had 2 quotes from other suppliers and was no better off. Expert Electrical were recommended. My problem was solved. From the moment I spoke to the representative everything went smoothly. The whole process through selecting a system, installation and after care has been stress free and dare I say it, enjoyable.

Supplier Reply:

Thank you John for your lovely feedback from the Team at Expert Electrical
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Great service and support from planning to installation.

Dave from Expert Electrical was very helpful in giving me a quote that suited my situation. The installation from Caleb and his partner went smooth and they were a delight to work with. Would recommend.

Supplier Reply:

Thank you for you positive feedback from the Team at Expert Electrical
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Another satisfied customer

We chose Expert Electrical to install our solar system as they were very reasonably priced and a recommended solar installer for the rebates, the best bit was they were also able to recommend and install our air-conditioning systems aswell! They were very professional, efficient and had our job finished promptly to a high standard with minimal fuss. Would highly recommend!

Supplier Reply:

Thank you David for your review from the Team at Expert Electrical
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Outstanding customer service from Office Staff to Management to the installers

We have been very happy with our experience choosing Expert Electrical for our Solar Panel installation.
It has taken us a number of years to feel confident and trust that we would get the company that was right for us for this investment in our home and future.
Expert Customer Service
Expert Advice
Expert Installation
Expert Follow up

Happy Happy Customer. Thank you

Supplier Reply:

Thank you Michelle for your lovely feedback from the Team at Expert Electrical
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Great installer

They were able to install earlier than originally quoted. Kept me informed. Punctual. Friendly team. Thanks, Caleb, Oliver, Dante and Harrison. Efficient and professional with no damage to my terracotta tiles. Very happy with the process and the result.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Cheers Bob for your positive feedback from the Team at Expert Electrical
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Great experience

Great overall experience. Professional and friendly experts! Everything was smooth and easy.

Supplier Reply:

Thank you for your review from the Team at Expert Electrical
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Installation was great, very happy.

Very pleased we went with Expert Electrical. Quote was friendly and informative with no hard sell and installation was fantastic - the guys were prompt, friendly, tidy and efficient.
System is going great and we love watching how much we save each day with the app.

Supplier Reply:

Cheers Shannon for your great feedback from the Team at Expert Electrical
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Happy Customer

I had 5 quotes from various installers in my area but decided to go with Expert Electrical because they provided a balanced quality vs cost system. The sales rep was very helpful answering lots of questions as I worked through the minefield of the solar industry. Expert electrical were established and had electrical license which was important to me.
The customer service was great actually as they worked with during their busiest time of the year to overcome some obstacles for the installation. They were able to help me resolve these issues including some upgrades to the electrical supply and still prioritise my installation. They also had some loan options.

And on the day, even though the installation went longer than expected, they stayed on late into the evening to ensure it was installed.
Much appreciated for the job well done.

Supplier Reply:

Thank you Daniel, we are glad to hear your positive feedback from the Team at Expert Electrical
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Very Happy

We had the team at Expert Electrical install a 10.4 kw system. Very professional from start to finish. Consultation with Ben was a dream and the entire team at Expert (notably Martina and Rachael) followed through seamlessly. We did not have to follow up once to see where things were at? Great end result, installation team were completely professional. Highly recommend

Supplier Reply:

Thank you for your great feedback from the Team at Expert Electrical
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Generally a great experience!

All in all the installation was a great experience, both the installation staff and the office staff seemed to be super efficient. We had a couple of small glitches intially but these were attended too quickly and without drama.

If you are looking to install solar and after all we all should be! Then give Ben and his team a look at your at your home or business and compare the quotes, and Ben will offer you a number of choices, something many others don't offer!

Supplier Reply:

We appreciate your positive feedback David from the Team at Expert Electrical
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Highly recommended!

Expert Electrical were nothing short of professional, efficient, friendly and cannot recommend enough. We first engaged the company from Sydney where we were currently living and Shannon made the process so streamlined that everything went smoothly. Although we didn't meet Caleb and his team as the job was completed ahead of schedule and even connected to the grid. We are more than happy with the installation and finished product. Thanks Team! Tim Marlow

Supplier Reply:

Thank you Tim for your positive feedback from the Team at Expert Electrical
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On time and efficient

Sales quoting was set up for a site visit and Lee was on time and every professional.
The installers were on site on time and finished in half a day. Very tidy
Customer service was always keeping us informed of what was happening and when it was going to happen.
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Excellent customer service

The quote went amazing, providing as much information as possible, aswell as providing a solar layout that would be optimal for my roof.

Installation had no problems with at all, the tradies came and did their jobs on time with no bumps.

System is performing at the expected rate for this time of the year as shown in the quote.

The follow up in terms of set up with the inverter was great, constantly stayed in touch to result with a fully functional system.

Supplier Reply:

Thank you for your review from the Team at Expert Electrical
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Friendly and professional service!

We were kept informed throughout the whole process from quote to installation. Team arrived on time, and were ever so polite and friendly.

Supplier Reply:

Thank you for you review Tanya from the Team at Expert Electrical
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Great Solar install

I found the sales person Joran to be knowlegable and honest with his quote. The install by Maurice and his offsider went very smoothly. They were very professional, prompt and tidy. The grid connection took longer than expected but this was not Expert Electricals fault.

Supplier Reply:

Thank you Lindsay, We are happy to hear you are loving your new solar system from the Team at Expert Electrical
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Very happy with our new solar system

I don't write reviews straight away.I think you need time to see how things work out and only a bit of time tells that.

So we had our 6.6kw system installed on 5/10 2020 its now 16/12/20.
Lets start with the process.I was recommended expert electrical after a friend who is a roofer did some work at my house.

He had a system installed a few months before and he was very happy with it.

I rang Expert Electrical and they they were polite and friendly and arranged a site inspection and a quote.

The gentleman who arrived was very nice.He was not pushy and did not want a signed contract on the day.He answered my questions and then showed me what they used and gave me the price and left it with me.
It seemed reasonable as i had done some price comparisons before.The only thing is wish he had mentioned was that you need a smart meter installed to get the full benefit from the app.

After agreeing to the contract they handled everything about the connection.

It was very easy and on the day the installers arrived on time and were very polite.

Just to show you the level of detail when they put their ladders up against the gutters they used pads so as not to scratch them up which was very nice as i had just had them painted recently.

3 hours later the full system was installed and operational.The install was neat and tidy.

We had 17 Hyundai panels installed and an SMA inverter.The only issue i have is the phone app for the inverter is useless.It has lots of trouble updating sometimes it does not even work.If you look at the reviews for the app on the app store it's a common issue.Not Expert Electrical s fault but something to be aware of if you choose the SMA inverter.

Overall very happy with the system and the process and the company.
Would recommend them to anyone.

Panel rating: 5/5
Inverter rating: 4/5

Supplier Reply:

Thank you for your review Greg from the Team at Expet Electrical
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Great service start to finish

The quoting process was great. They were happy for me to change the design and look at different options/equipment. The installers were clean, very polite and extremely hardworking - they knocked the job over very quickly. Overall I would (and did) recommend them.

Supplier Reply:

Thank you for your review David from the Team at Expert Electrical
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Solar Energy System Installation - 32 Linthaven Drive, Rothwell, Q 4022

1. Solar Quote/Sales Appiotment : Found Sales Appointment very informative & presented profesionally by Dave
McKone. His knowledge on the Solar Systems & installation was appreciated & he answered ALL our questions.

2. Installation: Team arrived punctually & on time & Nicholas introduced all the team members on arrival. A very organised
& polite team.
They left the premises tidy. Nicholas explained the system & services to both my husband & myself before leaving.

3. Customer team had arranged/lodged for the "grid connection" with Origin. Problem @ Origin's end - Order didn't get
actioned properly & we had to re-authorize it the next day to be actioned.

Supplier Reply:

Thanks Judy for your feedback from the Team at Expert Electrical
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Just the best

After the first install date was canceled due to rain EE went over and above expectations to find a new install date. Chris and Mal were not only fantastic at their job but are friendly and courteous.
They explained everything clearly and concisely.
Definitely recommend them

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you Colin for your positive feedback from the team at Expert Electrical
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Only ones who came out to inspect the job!

Gave a quote and stuck with the price. Then they had a show special happening while i was inline for the install that offered a better solar panel for the same price which i was thrilled to accept.! Brilliant!!
The install team turned up on time, discussed a better position for the inverter and layout of the panels. Neat and very tidy!
Had a set-up problem with communication between the existing solar and the new system - but sent back the gun trouble shooter team and all sorted!

Great job and experience all-round.

Panel rating: 4/5
Inverter rating: 4/5

Supplier Reply:

Thank you Carl for your lovely feedback from the Team at Expert Electrical
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Professional and efficient service.

The team at Expert Electrical kept us informed every step of the way. From the quote which we sent through straight away and easy to navigate through to purchase, all the way through to the install and connection of the system. Thank you for making this process so simple.

Supplier Reply:

Cheers for the fantastic feedback from the Team at Expert Electrical
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Professional

We believe we have a good system and a good product.

The system installers were very professional, very tidy and cleaned up at all times. Got the job done with little or no fuss.

The grid connect will happen at the speed of the retailer, not really in the Expert Electrical domain.

Too early to tell if value for money and system quality, so those stars are not earned.

Supplier Reply:

Thank you for your review from the Team at Expert Electrical
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Faultless service from quote to installation

Salesman explained process clearly and very knowledgable. Installers prompt, polite and cleaned up meticulously after installation. Company organised for grid install.

Supplier Reply:

Thanks Jenny for your review from the team at Expert Electrical
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Solar Roof

Great system. Good installation and customer service. Honest company ethics.
Inverter rating: 5/5

Supplier Reply:

Cheers for you positive feedback Mal from the team at Expert Electrical
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Wonderful Service

Lee was so helpful in the process of purchasing our solar panels.
Nick, Harry and Grant were great installers who worked under difficult conditions but did this with great humor.
Customer service with the office staff have been great and kept us informed every step of the way.
We received our panels early so that was much appreciated.
Great team and would recommend them to other people looking to install solar.
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Great value and friendly service

The whole team was great to deal with, we couldn’t confirm moving in date as we were building, so it was a couple months of us putting it off due to our build not being ready, the team was very understanding and very helpful, highly recommend :)
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you May for your feedback & we are glad you had a great experience from the team at Expert Electrical
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Smooth operation, great customer service, quality product.

Very professional, efficient and knowledgeable operation out of Expert Electrical. Zack promptly came to give us a quote and answered our endless questions with no dramas. We instantly felt comfortable going with EE and were just as pleased with the installation and post-install customer service from Martina and Ben. 10/10 recommend
Inverter rating: 5/5

Supplier Reply:

Thank you for your review Mandy from the team at Expert Electrical
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Went without any problem

Great service, and very helpful with explaining the process. Would recommend them.
Inverter rating: 4/5

Supplier Reply:

Thanks you for your review Penne from the Team at Expert Electrical
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Smooth from start to finish

The team at Expert Electrical did an excellent job - the process from the first visit through to installation was seamless. The team was highly professional, genuine and not sales driven. Shannon and Martina were quick and clear with communication, and the installation team were great. Would definitely recommend!
Panel rating: 5/5

Supplier Reply:

Cheers Sam, we are pleased to hear you are happy with your recent install
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Great system

Great system, happy with the design and balance from East to West surfaces on our tricky pyramid roof. The Expert Electrical team were great to deal with.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for your review Sarah from the Team at Expert Electrical
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Solar and air con installation

The tradesmen at Expert Electrical did an excellent job of installing a 10kW solar system and 2 air conditioners. The installation was very neat and tidy. The cables were run internal to the walls where possible for a neat finish. The job was planned well, arrived the day they said and the work took 2 days as estimated. All mess and rubbish was removed at the end of each day.

Supplier Reply:

Thank you Dan for your lovely review from the team at Expert Electrical
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Exemplary from start to finish

From start to finish our experience with Expert Electrical was exemplary. Everyone who we interacted with knew what they were talking about and showed high levels of professionalism.
Shannon who visited our home and prepared the quote was very knowledgeable and helpful. When I mentioned to Shannon that we didn’t want any hassles with the installation Shannon assured me that neither did he which I thought was a good answer and gave me a laugh.

The installation took two days to complete with Maurice and his team. Maurice is a bit of a perfectionist which has resulted in an extremely tidy finish with everything in its right place, working well and looking good.

Getting “free” electricity during the day while doing our little bit for the environment is a good outcome.

From our experience Expert Electrical are a good choice.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you Alan from the team at Expert Electrical
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Maurice the superstar

Efficient phone and email communication was the difference here. As well as being able to contact the installer directly to ask any questions has been a pleasant surprise. Higher recommend Expert Electrical.

Supplier Reply:

Thank you for your review Matthew from the Team at Expert Electrical
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Absolutely recommend Expert Electrical!

The whole process was professional and organised. The team definitely care about the customer and it shows! Right from the initial quote, to install, to follow up, I could not fault them! Friendly, reliable and just fantastic! Absolutely recommend Expert Electrical!!
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for you review from the team at Expert Electrical
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Great all-round service

I found Ben of Expert Electrical competitive on price when comparing apples with apples i.e. with others who have a regular office & shopfront who you can contact in the event of needing to exercise any equipment warranty. He also has an enthusiasm for the industry and its future and was well across latest and likely future developments, providing technical and economic advice appropriate to my particular property and my intended and likely possible future usage. I felt he and his company were going somewhere. Installers Nick and his team of Grant & Harrison quickly got around initial unexpected setbacks and completed the installation on a day that started out rainy, causing me to think they would have no chance. All his team were happy, courteous and keen to resolve any questions/ issues. I am happy to recommend them to others considering installing solar systems.

Supplier Reply:

Cheers for your positive feedback from the team at Expert Electrical
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Everything was simple and easy

The sales process was simple, there were options put forward by the sales rep. The installers were on time, friendly and professional. All interactions with the customer service team was to the point and they provided advice for the whole process.

Supplier Reply:

Thank you Andrew, from the team at Expert Electrical
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Fantastic Service and hassle free install

The whole process was easy and straight forward. The team were great onsite, on time and had the install done in a few hours with no issues.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for your review Emily, from the team at Expert Electrical
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Hassle free professional service

Hassle free professional service. Installed a 6.6kwh system, upgraded my power box and also installed AC in the master bedroom all up and running in just over a day.
Inverter rating: 5/5

Supplier Reply:

Thank you andrew for your review
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Awesome install, fantastic crew

Crew arrived as agreed, professional in every way, installation absolutely top notch

Supplier Reply:

Thank you Paul, from the team at Expert Electrical
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Communication Superb

This company is thorough and competent from the outset. Questions are answered in a timely fashion and quotes are clear and easy to understand. You know what you are getting. A friendly and busy team installs your system and keeps you informed across the way. I feel like I can contact this company with any queries I might have. Highly recommend.

Supplier Reply:

Thank you Brad, from the team at Expert Electrical
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Super happy!

Super happy with our new solar set up by expert electrical. From quoting with Shannon to installation with Caleb & Ollie, they exceeded my expectations. Everyone was super friendly and always happy to answer my one million questions! Know that I’ve got a great system now and really happy with it!
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for your review the team at Expert Electrical
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The best in solar

Easy transaction came out inspected property advised on 3 phrase system, They arrived at 7am and worked thru till 5,30 on first day, hooked up next cleaned up the place very professional and dressed neat and tidy,
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you bob for your review, from the team at expert electrical
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Original Review on 27-02-2021:

Great solar Experience

I was very fortunate to have an all round positive experience with my solar install. From my initial inquiry with Expert Electrical right thru to the install and installing the app on my iPhone they were great. I’ve recommended them to my sister who has also used them to have her solar installed. Price was very competitive, products were of a high quality and the people were awesome. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked David : "Are you happy with the performance of your system so far?"

I still receive a bill due to the fact that I don’t have a battery installed, so I must still buy power through the night and pay for service availability charges from my service provider. My last bill was $230.00. I live in a 2 story house with the bottom of the house occupied by another family with 3 children. The solar system services both families. I also have a pool with the pump running 6 hrs per day. I think that’s great value. A small bill for 2 families with a pool and a log house. Hope this helps …..
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Professional Service

The quote was seamless and professional.

Installation of the panels was completed in about 6 hours, and worked around us doing land work at the same time!

Supplier Reply:

Thank you Daniel, from the team at Expert Electrical
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Great team, great quality.

Everything went smoothly, complete transparency with products, installation and set-up.
Great communication before and after installation.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you David, from the team at Expert Electrical
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These guys defiantly worth a call

Would recommend Expert Electrical to anyone looking at placing Solar panels on their home.
They are a friendly professional company who were so easy to deal with.
From our initial conversations with Joran around the replacement of an old system and the upgrade options he suggested to the great instillation team managed by Caleb our job was managed and completed on time with no issues.
Any questions from us were always answered and explained with curtesy and a strong knowledge of their products and government legislations.
I enjoy the program attached to the SMA sunny boy inverter where I can log on and see direct time information on my solar panels and compare day to day consumption and production.
Definitely a worthwhile investment in our home

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for your review Karen, from the team at Expert Electrical
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Reliable Installer, Great Customer Service

The entire planning process was smooth and easy. The Expert Electrical representative was competent and worked out a tailored plan to meet the special shade situation of our property. The installation team arrived at the scheduled time and worked quick and professionally. Before and after the installation the friendly Expert Electrical team proactively updated us about the planning and installation process and answered all our questions promptly.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for your review Uwe, from the team at Expert Electrical
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Seamless experience

Not good at writing but want to shout out for the great experience I had with Expert Electrical’s installation:
- Shannon provided a good sales service by sending quotes and answered all my questions in timely manner, also gave me some “tips” to save the installation cost a bit
- the installation crews was just amazing! Caleb led the team really well with his professionalism and provided everything that I needed. An efficient and beautiful installation

After few weeks review I am satisfied with my 6.6kW system. Thank you EE

Supplier Reply:

Thank you for your review frank, from the team at Expert Electrical
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Excellent Customer Service

All aspects of the process was excellent, the rep was pleasant and listened to what I wanted. The installation crew were friendly and pleasant, had to work in difficult conditions due to the rain and mud. They had some damaged panels but were replaced the same day a five hour drive from Brendale.

Supplier Reply:

Thank you for your positive feedback, from the team at Expert Electrical
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Great installer

Great service, fast installation, couldn't recommend them more. Happy to help with any questions
Panel rating: 5/5

Supplier Reply:

Thanks Phillip for your review, from the team at Expert Electrical
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