Expert Electrical Reviews
4.5
Leave a review Based on 73 ratings Aus Ranking
- 5 star 23
- 4 star 44
- 3 star 6
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.39
- System Quality 4.52
- Customer Service 4.52
- Installation 4.54
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Expert Electrical - The Best in the Business
Servicing QLD, NSW and TAS with quality solar solutions
- Off grid specialists
- CEC Approved Retailer
- Ben has been installing solar for almost 15 years, therefore we only offer brands we know and trust will stand up to the test of time, with warranties be dealt with quickly in the unlikely event of failure
- SMA PowerUp dealer - free extended warranty on Sunny Boy Inverters
- REC Solar Professional - free extended product warranty on REC panels
- We recommend site inspections with our friendly team to ensure everything runs smoothly on installation day, to ensure a comprehensive quote and no extras
- Finances options available
- Offering air conditioning and general electrical services
Expert Electrical Solar Reviews
Great customer service and knowledge tradesman. Great job.
great tradesmangood customer service throughout the process
excellent organization and communication Show additional information
Smooth installation and happy with the result.
I got 9.7KW of panels with 2x5KW inverters and a Sunny Home Manager from Expert Electrical in Hobart. I got slightly different two quotes from two installers and this one was cheaper and higher quality parts (according to the Solarquotes chart) per KW of panels. My North and West roof faces are a bit weird and the other quote I got didn't seem to want to deal with it without a premium. I also got a Sunny home manager lets you see your power usage in real time and if your importing or exporting from the grid which is cool.Overall process was smooth and easy. Ben gave me a call and came around within 48hrs of requesting quotes on solarquotes to discuss options. Installation of panels was about three weeks after signing the contract and took a day by David and his guys. I was home when the electrical inspector came to check on the work and he said they did a really good quality job which was good to hear. Only negative I would say is a couple of emails took a second one before I got a reply (which is why they lost a star with customer service, would have done 4.5 if it was an option) but generally they were prompt in responding.
Overall the process was good and very happy with the system I now have in place. Based on my experience I would recommend them to friends or family if they asked. Show additional information
Great product and helpful team !
Expert electrical seemed the most honest and down to earth of all the other companies we got quotes off. The solar system we were sold is an excellent system and value for money.I would only mark them down a little with the installation due to tidiness and small issues but all of these were dealt with in the end in a professional manner Show additional information
Professional installation
Really professional and did a great job with the installation. The company was easy to deal with and very professional to deal with. The installers were really great. Scared me seeing them carry the panels up such a tall ladder, and work on such a tall roof. They were very brave! Show additional information
From the very first day Megan has been a great contact. She follows up to see how things are and isn't pushy at all.
Scott drove out to see me and was very warm and friendly also. Looking forward to the installation ???? Show additional information
Scott drove out to see me and was very warm and friendly also. Looking forward to the installation ???? Show additional information
Smooth process
Great communication from start to finish. Dave was very helpful and quick to reply to my emails. Jack and Chris showed up right on time on the day of the install and did a quick job without any hassle. Thanks to everyone at Expert Electrical! Total cost includes a smart energy meter which makes local monitoring fantastic and works perfectly! It's another story for their online tools and web services that are quite glitchy. SMA definitely needs to fix all the bugs on their SunnyPlaces/SunnyPortal. Time will tell. Show additional informationWonderful!!!
I could not recommend Expert Electrical highly enough. Scott and the team were incredibly helpful. After speaking with multiple suppliers prior to Scott, it was clear that they were the real deal and not just salesmen. This was emphasised throughout the whole installation process. I recommend them to everyone I know. Not only were they wonderful to deal with throughout the entire process, but they gave very reasonable and competitive pricing for high quality panels and inverter. Show additional informationSaleman
I found David mckone very informative and helpful,going the extra mile even after installation.i would highly recommend him,well done David Show additional informationAwesome installer
Jack and Chris the experts on solar fantastic installation excellent product knowledge I throughly recommend these two gentlemen. Show additional informationBrilliant installation and company
Could not recommend them miry highly Dave the sakes rep was wonderful full of information and keen to answer any questions we threw at him Gordon the installer was very pleasant and very professional install went very smoothly we are extremely happy after sales service was wonderful Show additional informationQuality green power - our little bit to help save the world!
We received contact from two of three Solarquotes installers. We generally knew what we wanted and that was a quality product (to help save the world).The quote I dismissed was effectively their way or the highway, cookie-cutter approach to cost cutting. Previous to an initial meeting with the salesman from Expert Electrical, the administration section ensured my initial queries about what we wanted were enlightened by Expert Electrical experience and installation/product/performance warranty (including extended warranty) obligations/coverage; more research material!
The sales representative was professional and well versed in their offering as time went on the REC panels became more powerful (delivery/supply issues) for the same quoted price. The installation went as advised 0700 to 1600 hrs, two of them going no stop and working very well together. I had a WiFi setup issue that I wanted resolved and I was able to dig into that with system setup access and it is now how I want it.
Basically we have two SMA inverters each with the own WiFi hotspot which was degrading (clobbering the local electromagnetic spectrum) network connectivity to the system and I did not want a cabled Ethernet with switch adding to complexity (and coastal corrosion issues). Expert Electrical will drop in to make an adjustment to my how water switch so that it starts when we receive green power and not at 0600hrs. Show additional information
Sales representative took time and interest to explain all options fully.
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EE are knowledgeable, passionate about solar, very keen to maintain their reputation for great customer service and were more than pleased to answer my many questions. There were no surprises for us as EE explained in detail the process from quote acceptance to the final approval and meter installation by our electricity retailer (Energy Australia). They assisted us to decide between a number of technical options which helped us to avoid a few unnecessary add-ons and "enhancements". Our high-quality PV installation has long performance, product and installation warrantees. Overall, it was a hassle free and seamless process start to end. Highly recommended.
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I got a 3phase system so hence the high price
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I can't recommend Ben and the crew at Expert Electrical (Hobart) more highly, prompt friendly and professional. A pleasure to deal with!.
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These guys were really easy to deal with and help point my in the right direction with financing. I asked a tonne of questions and they were super helpful. I ended up with a fantastic system that is performing well.
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Each company has their preferred product which they will push ( generally the inverter).
So it's hard to compare systems unless you do your research.
In the end I asked each company to quote on the same inverter and panels and system size.
Which really showed some pretty big differences in price.
As all the companies where vetted by Solar Quotes I 'm confident the the installers I've picked will do a good job. Show additional information
So it's hard to compare systems unless you do your research.
In the end I asked each company to quote on the same inverter and panels and system size.
Which really showed some pretty big differences in price.
As all the companies where vetted by Solar Quotes I 'm confident the the installers I've picked will do a good job. Show additional information
Ben was over the top at first but settled into a really kind understanding person.
Jack who installed the system worked tirelessly on his own in temperatures that would have normally stopped most people.
He was extremely kind and tidy.
Ben followed up with which was kind.
I'm afraid I have forgotten the name of the young lass in the office BUT SO HELPFUL many follow up calls and plenty of information given.
The other company's sale people were also good. Show additional information
Jack who installed the system worked tirelessly on his own in temperatures that would have normally stopped most people.
He was extremely kind and tidy.
Ben followed up with which was kind.
I'm afraid I have forgotten the name of the young lass in the office BUT SO HELPFUL many follow up calls and plenty of information given.
The other company's sale people were also good. Show additional information
They were prompt and flexible arranging a quote, had a very competitive price, and have put in the extra effort to get all the accreditations and partnerships with their main suppliers. The extended warranties from SMA and REC from being partner resellers are significant. The installation is pretty good, possibly could've used a nicer backing plate or a bit of touch up paint. The hardware and workmanship is great, one panel moved from the proposed layout, and possibly a tiny bit close to one of my eaves shadowing, but I'll be watching the power profile to see if it has any noticeable effect, so far so good. Turnaround from quote to install was 8 days which was very impressive, all the Energex applications were super fast, I was barely off the phone with them from confirming the quote and was getting SMS's saying the application was done. Same with finished install, same day all applications in. Great Experience and local team with good communication.
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Both Ben and Jack, the installer, were excellent to deal with and our system was installed on the appointed day. Really happy with the team and would definitely recommend them to anyone considering a good solar system
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Very professional and experienced installer. Carried out all work in a very competent and expediant manner. Was very helpful and courteous, giving us good answers to our questions. I would have no hesitation in recommending Jack, to anyone wishing to have solar installed. A genuine tradesman.
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Really pleased with the way Scott explained about solar energy. Then when we were ready we asked for a quote. Work was completed soon after.
Jack was phenomenal and so was Ben. The quality and professionalism displayed by Scott, Jack and Ben is very impressive. All three inspire trust immediately. A great quality indeed. Show additional information
Jack was phenomenal and so was Ben. The quality and professionalism displayed by Scott, Jack and Ben is very impressive. All three inspire trust immediately. A great quality indeed. Show additional information
Great service, great information given, excellent technician on site and well explained highly recommended.
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Really excellent customer service and approach. After researching for an incredibly long time, it was good to finally select a provider who could do the job well. Highly recommend. Will review in 12 months time.
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Not really. Everyone one of the guys who came to quote were great and it was a really hard decision which to go with. In the end just went with the local firm.
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A bit disappointing that a few things didn't get done on the day of installation as promised, however, Scott returned to fix everything up for me 3 weeks later during his holiday time and nothing was too much trouble for him. This is in contrast to the installation day when the team were rushed, and did not have enough time to finish everything as agreed to - causing me to source another company to complete additional electrical works. For this reason I took off 3 stars for customer service. Scott, however, is a true gentleman.
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Thank you to the boys and girls at Expert Electrical. The installation went like clockwork despite the miserably hot day on the roof. Thank you again!!!
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Excellent customer service.
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I had a faulty solar panel. James from Expert Electrical came out and replaced it with a new one. James was very professional, knowledgeable and very neat and tidy with his work. I was very pleased with the quality of the work.
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Scott was great to deal with from first contact and he was the first to reply of three requested quotes . He was very informative explaining the whole system ,output , panels and batteries . The installation was started and finished on nominated dates and system explained to my Son as I was not there . Ben was also helpful by phone and they came back a few days later to check . Very happy with choosing Expert Electricial
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Ben and Scott from Expert Electrical installed my PV/Battery installation in a professional manner. They also followed up with a site visit to ensure that the system operated to specification.
A good team to work with. Show additional information
A good team to work with. Show additional information
I was very pleased with Expert Electrical, the sales team were good, the tradesmen installers were very professional during the installation and communications on enquiries to the front office were outstanding
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Extremely happy with the service. We not only got the solar but 3 air conditioners as well. The guys who came to install were fantastic. Solar and air cons all installed in one day (they worked until about 8pm!). Can't recommend this business highly enough!
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Scott Logie and his team were very professional with the service and installation. Whilst it took a few weeks from installation to TasNetworks connecting us...by the way it was just connected today and the online program showing usage etc works great. It will be good to now be able to monitor our consumption, and look forward to the results over the longer term.
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The personable approach by the company at all times was great and appreciated, from time of first on-site visit to the installation. The system requirements to meet our needs were clearly explained, as were answers to all our questions during and after installation. Installation was efficient, and staff were friendly and professional, and left everything clean.
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