Expert Electrical Reviews
4.4
Leave a review Based on 60 reviews Aus Ranking
- 5 star 15
- 4 star 38
- 3 star 7
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.30
- System Quality 4.45
- Customer Service 4.43
- Installation 4.40
Timeline
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Expert Electrical - The Best in the Business
Servicing QLD, NSW and TAS with quality solar solutions
- Off grid specialists
- CEC Approved Retailer
- Ben has been installing solar for almost 15 years, therefore we only offer brands we know and trust will stand up to the test of time, with warranties be dealt with quickly in the unlikely event of failure
- SMA PowerUp dealer - free extended warranty on Sunny Boy Inverters
- REC Solar Professional - free extended product warranty on REC panels
- We recommend site inspections with our friendly team to ensure everything runs smoothly on installation day, to ensure a comprehensive quote and no extras
- Finances options available
- Offering air conditioning and general electrical services
Expert Electrical Solar Reviews
EE are knowledgeable, passionate about solar, very keen to maintain their reputation for great customer service and were more than pleased to answer my many questions. There were no surprises for us as EE explained in detail the process from quote acceptance to the final approval and meter installation by our electricity retailer (Energy Australia). They assisted us to decide between a number of technical options which helped us to avoid a few unnecessary add-ons and "enhancements". Our high-quality PV installation has long performance, product and installation warrantees. Overall, it was a hassle free and seamless process start to end. Highly recommended.
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I got a 3phase system so hence the high price
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I can't recommend Ben and the crew at Expert Electrical (Hobart) more highly, prompt friendly and professional. A pleasure to deal with!.
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These guys were really easy to deal with and help point my in the right direction with financing. I asked a tonne of questions and they were super helpful. I ended up with a fantastic system that is performing well.
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Each company has their preferred product which they will push ( generally the inverter).
So it's hard to compare systems unless you do your research.
In the end I asked each company to quote on the same inverter and panels and system size.
Which really showed some pretty big differences in price.
As all the companies where vetted by Solar Quotes I 'm confident the the installers I've picked will do a good job. Show additional information
So it's hard to compare systems unless you do your research.
In the end I asked each company to quote on the same inverter and panels and system size.
Which really showed some pretty big differences in price.
As all the companies where vetted by Solar Quotes I 'm confident the the installers I've picked will do a good job. Show additional information
Ben was over the top at first but settled into a really kind understanding person.
Jack who installed the system worked tirelessly on his own in temperatures that would have normally stopped most people.
He was extremely kind and tidy.
Ben followed up with which was kind.
I'm afraid I have forgotten the name of the young lass in the office BUT SO HELPFUL many follow up calls and plenty of information given.
The other company's sale people were also good. Show additional information
Jack who installed the system worked tirelessly on his own in temperatures that would have normally stopped most people.
He was extremely kind and tidy.
Ben followed up with which was kind.
I'm afraid I have forgotten the name of the young lass in the office BUT SO HELPFUL many follow up calls and plenty of information given.
The other company's sale people were also good. Show additional information
They were prompt and flexible arranging a quote, had a very competitive price, and have put in the extra effort to get all the accreditations and partnerships with their main suppliers. The extended warranties from SMA and REC from being partner resellers are significant. The installation is pretty good, possibly could've used a nicer backing plate or a bit of touch up paint. The hardware and workmanship is great, one panel moved from the proposed layout, and possibly a tiny bit close to one of my eaves shadowing, but I'll be watching the power profile to see if it has any noticeable effect, so far so good. Turnaround from quote to install was 8 days which was very impressive, all the Energex applications were super fast, I was barely off the phone with them from confirming the quote and was getting SMS's saying the application was done. Same with finished install, same day all applications in. Great Experience and local team with good communication.
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Both Ben and Jack, the installer, were excellent to deal with and our system was installed on the appointed day. Really happy with the team and would definitely recommend them to anyone considering a good solar system
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Very professional and experienced installer. Carried out all work in a very competent and expediant manner. Was very helpful and courteous, giving us good answers to our questions. I would have no hesitation in recommending Jack, to anyone wishing to have solar installed. A genuine tradesman.
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Really pleased with the way Scott explained about solar energy. Then when we were ready we asked for a quote. Work was completed soon after.
Jack was phenomenal and so was Ben. The quality and professionalism displayed by Scott, Jack and Ben is very impressive. All three inspire trust immediately. A great quality indeed. Show additional information
Jack was phenomenal and so was Ben. The quality and professionalism displayed by Scott, Jack and Ben is very impressive. All three inspire trust immediately. A great quality indeed. Show additional information
Great service, great information given, excellent technician on site and well explained highly recommended.
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Really excellent customer service and approach. After researching for an incredibly long time, it was good to finally select a provider who could do the job well. Highly recommend. Will review in 12 months time.
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Not really. Everyone one of the guys who came to quote were great and it was a really hard decision which to go with. In the end just went with the local firm.
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From the very first day Megan has been a great contact. She follows up to see how things are and isn't pushy at all.
Scott drove out to see me and was very warm and friendly also. Looking forward to the installation ???? Show additional information
Scott drove out to see me and was very warm and friendly also. Looking forward to the installation ???? Show additional information
A bit disappointing that a few things didn't get done on the day of installation as promised, however, Scott returned to fix everything up for me 3 weeks later during his holiday time and nothing was too much trouble for him. This is in contrast to the installation day when the team were rushed, and did not have enough time to finish everything as agreed to - causing me to source another company to complete additional electrical works. For this reason I took off 3 stars for customer service. Scott, however, is a true gentleman.
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Thank you to the boys and girls at Expert Electrical. The installation went like clockwork despite the miserably hot day on the roof. Thank you again!!!
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Excellent customer service.
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I had a faulty solar panel. James from Expert Electrical came out and replaced it with a new one. James was very professional, knowledgeable and very neat and tidy with his work. I was very pleased with the quality of the work.
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Scott was great to deal with from first contact and he was the first to reply of three requested quotes . He was very informative explaining the whole system ,output , panels and batteries . The installation was started and finished on nominated dates and system explained to my Son as I was not there . Ben was also helpful by phone and they came back a few days later to check . Very happy with choosing Expert Electricial
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Ben and Scott from Expert Electrical installed my PV/Battery installation in a professional manner. They also followed up with a site visit to ensure that the system operated to specification.
A good team to work with. Show additional information
A good team to work with. Show additional information
I was very pleased with Expert Electrical, the sales team were good, the tradesmen installers were very professional during the installation and communications on enquiries to the front office were outstanding
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Extremely happy with the service. We not only got the solar but 3 air conditioners as well. The guys who came to install were fantastic. Solar and air cons all installed in one day (they worked until about 8pm!). Can't recommend this business highly enough!
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Scott Logie and his team were very professional with the service and installation. Whilst it took a few weeks from installation to TasNetworks connecting us...by the way it was just connected today and the online program showing usage etc works great. It will be good to now be able to monitor our consumption, and look forward to the results over the longer term.
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The personable approach by the company at all times was great and appreciated, from time of first on-site visit to the installation. The system requirements to meet our needs were clearly explained, as were answers to all our questions during and after installation. Installation was efficient, and staff were friendly and professional, and left everything clean.
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As yet it has not been fully tested or running for a reasonable length of time.
TasNetworks has not checked it out. I am expecting them this week.
I will keep in touch. Until this is done do not use my name for reference
As always feel free to call us if you ever need anything. Show additional information
TasNetworks has not checked it out. I am expecting them this week.
I will keep in touch. Until this is done do not use my name for reference
Supplier Reply
Thank you very much for your business and feedback .As always feel free to call us if you ever need anything. Show additional information
Sales staff member was informative and very knowledgeable, all communications were answered in a timely manner.
Nothing was a problem.
Installers were exceptional, polite, friendly and respectful.
Installation was professional and efficient. Show additional information
Nothing was a problem.
Installers were exceptional, polite, friendly and respectful.
Installation was professional and efficient. Show additional information
Scott encouraged me to do some homework on panel types and inverters, then when I found the ones I thought sounded the best, he agreed and that's what I ended up with. No fuss installation and friendly, helpful communication.
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Sorting through quotes (I got four) is unbelievably hard, worse than sorting through health insurance options! But I am very thankful for the Solar Quotes website. The infomation I learnt there on ALL things solar really helped to make me more knowledgeable on what makes up a system and what I should be looking for when it comes to the quality of a system. As a result, I went into the whole process of choosing a supplier with a reasonable amount of confidence.
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I dealt with Scott Logie, he was up front and honest, he didn't try and sell me things I didn't need but gave me several options. He was the most honest salesman I have dealt with. I would definitely recommend his business.
Just waiting for delivery of the components of my system which are on back order. Show additional information
Just waiting for delivery of the components of my system which are on back order. Show additional information
Only complaint I have is that they didn't explain the add on needed to remotely monitor the system. I had to look it up myself to see if it was possible and then ask for the attachment (Wi-Fi dongle). Other than that , great.
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The installers were young and very professional. The sales guys needed a little prompting for follow up but otherwise good. The system is exactly what I wanted. I am an electrical contractor so I knew what I needed. One of the companies was aggressive and pushy to sell the wrong system and the third sent a quote weeks later with the wrong system on the wrong building. Expert Electrical provided the correct system at a fair price. Happy to recommend them.
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An appointment made for a certain date and time and they were there on time.
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