Expert Electrical Reviews

Based on 171 ratings Aus Ranking

  • 5 star 88
  • 4 star 77
  • 3 star 6
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.56
  • System Quality
    4.77
  • Customer Service
    4.68
  • Installation
    4.79

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About Expert Electrical, Solar Installers

Expert Electrical
Platinum Partner
Expert Electrical is a SolarQuotes Client (what does this mean?)
ABN: 67 914 971 040  ABN active since 01 Jul 2014 | The Trustee For Jones Family Trust
verified
ACN: 600 322 334  ACN active since 25 Jun 2014 | Expert Electrical Pty Ltd
verified
Electrical Contractor's Licenses:   (learn about electrical licenses and buying solar)
NSW: 284013C Expert Electrical Pty Ltd 
verified

QLD: 78132 Expert Electrical Pty Ltd Atf Jones Family Trust 
verified

TAS: 1512888 Expert Electrical Pty Ltd 
verified

Reviewers report paying: $4,500 - $12,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Expert Electrical - The Best in the Business

Servicing QLD, NSW & TAS (refer note below re TAS) with quality solar solutions 

  • Off grid specialists
  • CEC Approved Retailer
  • Tesla Certified Installers
  • Ben has been installing solar for almost 15 years, therefore we only offer brands we know and trust will stand up to the test of time, with warranties be dealt with quickly in the unlikely event of failure
  • SMA PowerUp dealer - free extended warranty on Sunny Boy Inverters
  • Solarwatt Partner - 30 year product and performance warranty on all SolarWatt panels
  • We recommend site inspections with our friendly team to ensure everything runs smoothly on installation day, to ensure a comprehensive quote and no extras
  • Finances options available
  • Offering air conditioning and general electrical services


    Note: In Tasmania Expert Electrical now operates under ABN 39 606 374 494, Black Mountain Farms Pty Ltd ACN 606 374 494, trading as Expert Electrical Tasmania and Expert Solar Tasmania (business names registered from 11 Mar 2020).

Expert Electrical Solar Reviews

Expert Electrical - Professional, Helpful and Excellent Service

We approached 3 different companies for quotations and product information. We found the team at Expert Electrical very forthcoming with information in response to our questions and eventually settled on a 10KW system.

The installation team arrived on time, went through the works to be carried out, and carried out the work in a safe and organised manner remaining professional at all times.

Upon completion of the installation they ran through the operation of the system and finished by cleaning up the work area, leaving our house the way they found it. Customer service was excellent and we would definitely recommend Expert Electrical for Solar Panel Installation

Bill
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Quick and easy

Was great dealing with expert electrical. We had a tight timeline and they squeezed us in and made sure everything was taken care of in the time we specified. Competitive pricing and good quality solar products. Show additional information

Professional and Efficient

From first contact, Expert Electrical were very friendly, professional and efficient.
The quoting process was very easy to understand, gave us several options and explained each one. Answered all of our questions and concerns without hesitation.
They allowed 2 days for installation being a 3 phase system but breezed it in easily in one without rushing or comprimising final finish, it is all very neat and tidy and looks fantastic. Couldn't be happier.
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Pain free installation process

Everything from receiving a quote, setting up install date and the installation were done professionally and efficiently. All the office staff and installers I talked to were very polite and clear with giving any information I needed. Would happily recommend them to anyone looking to install a solar system. Show additional information

Fabulous Efficient Team

Fabulous Friendly sales quote. Very educational and patient.
The installation was done on time by a polite punctual professional team who took care of my property inside and outside. They left my home as clean as they found it. Thanks again to a great team. The office girls were a fantastic help. Great Company to deal with.
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Professional Solar installers with great customer service

Getting Solar through Expert Electrical has been an easy decision and trouble free installation. They were able to answer any questions we had and took care of all the approvals and paperwork. Special thanks to Shannon who did the quote; Jack, Chris and Liam whom did the install. Show additional information

5 star experience

The team at Expert Electrical have been friendly and professional right from the start. Punctual and great communication. Extremely helpful and the guys installing the solar system and panels were courteous and cleaned.everything off site. Even threw in an upgraded box for us when ours wasn't up to scratch!! Definitely recommend! Show additional information

Great experience from the beginning to the end!

I had a solar system installed by another provider seven years ago, but the inverter starter to fail almost two months ago. The company who installed the system is out of business now, so I did some shopping around. A guy from another company came first but he wasn't very patient explaining things to me, and it took him a long time to give me a quote, without much detail. Then I called Expert Electrical and the experience was then was great from that very call. They sent Nathan to us and he explained things very clearly and made some suggestions about not only replacing the inverter but also getting extra panels. The quote they sent me had three different options with detailed explanation about production of energy, savings etc. Then the guys who came to do the installations were very professional and tidy. I wouldn't go anywhere else for solar systems! Show additional information

Wonderful, professional team.

Professional, and fast. They know their products well and are always happy to answer any questions. I really loved the facebook chat option. Show additional information
The panels are performing well and match the inverters as expected. Show additional information

Awesome team, top quality system installed with No headaches. HIghly Recommended!

Great experience from day one. Ben came out initially (unlike some companies where its all online/over the phone) and I was really impressed with his knowldege ideas and enthusiasm. Spent an hour talking about how to fit a great system for my place. This made the company stand out for me and gave them a big edge. Quoting process was really simple and not pushy. The installation was really impressive Jack and Chris did the install on the day, again really impressive blokes, friendly, polite, respectiful and knowledgeable. Solved some issues on the day with initiative and explained what they were doing. System has worked beauitfully until we had a new smart meter installed a few weeks later. But the support to resolve this issue was top class. The Office and tech support are friendly and professional. Highly recommended! Show additional information

What customer service should be like

Professional and clear from start to finish. Had a quote done onsite and after hours. Saw them again a few days later at an expo and they stood out against their competitors, so it was a no brainer for me. They weren't the cheapest but the customer service stood out and happy to pay extra as I know they will look after me even after the install.

Jack and his installation team were great and on-site at 6:30am as promised. Kept me up to date with everything and did a clean job. Even went out of their way to make the panels fit perfectly. I got two systems installed to cover the main house and the granny flat.
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Awesome customer service and great quality

From sales, install, accounts and after install service the team was awesome. Caleb who installed the system explained everything and went through the app and finer details before leaving, the after sales team gave me a call the next day asking if I required any help with the app, they went above and beyond what I expected. Show additional information

21 Peary Street, Northgate Qld 4013 - Solar System Installation

The salesperson was friendly, approachable, knowledgeable and went above and beyond to answer any questions or issues we had. Everything was explained in a way that helped us understand Solar Panels and Inverters. Show additional information

Expert installer!

The quoting process was conducted within 10 days of contacting Expert Electrical in a most professional manner.
The installation was completed in a most timely manner and within their quoted time scale, the site was left clean and tidy. I couldn’t be happier with the installers as they were polite and quick with their portion of the job.
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home system

Very happy with the workmanship and courtesy of the installers. Also happy with the follow up to ensure everything is working to its potential. Show additional information

Excellent service in all areas.

From initial enquiry to installation day, every question we had was answered and we felt reassured throughout the whole process. Excellent service and affordable pricing. Happy days. Show additional information

Highly recommend

Expert Electrical were friendly, helpful and professional. They answered all my queries promptly throughout the quotation process. I never felt pressured by them and found them to be very patient throughout the whole process. The install went very smoothly. They were on time and friendly and helpful. I would highly recommend them! Show additional information

Great Service and Installation

Back in 2013 four family members including myself all had a 5 Kw solar system installed in four different suburbs. This year one of the systems had a fault light showing. I contacted Expert Electrical to go and have a look at the fault light. They made a time and they showed up at the time they said they would It turned out that the panels had moisture. I then got Expert Electrical to have a look at all four installations. They did this and all four had moisture in the cells and the performance was degraded. Expert electrical contacted the manufacturer and they agreed to replace all four systems under warranty. Expert Electrical were great. They made appointments for all four sites and they showed up on time. The crew was professional, courtesy and knowledgeable in what they were doing. I was impressed with their timeliness, attitude and follow up after the installation. Show additional information

Excellent Customer Service Guaranteed

From the quote through to a completed solar system install Expert Electrical followed through in a very organised professional way. The install team did an amazing job and everything is running smoothly. I recommend the team at Expert Electrical and will use them again. Show additional information

Highly recommend.

From the beginning when first inquiring I have been satisfied with their customer service. They attended my home to do face to face, going through every detail and cost offering 3 options. Reliable and accurate quotes and the install went smooth. Very happy with product. Show additional information

Solar power equipment supply and installation

Excellent service and installation was expertly carried out. Very respectful, service. Nothing to worry about as Expert Electrical handled everything. Show additional information

Professional from Start to Finish

From the first phone call the whole experience with Expert Electrical has been 5 star. Ben visited and gave us a quote for removal, repair and reinstallation of our existing solar panels when we were having our roof restored. Ben's quote was fair and we received it in a timely manner. All appointments were handled professionally. Joran kept in communication with regards to appointment times and Caleb and his crew were just awesome - on time, friendly and even had time for a quick play with our dog. Everything was professional from the start, the staff are friendly and their communication was constant. I couldn't fault using this company and I highly recommend them. Thanks guys for a professional job well done. Shannon & Jacqui Beal, Clontarf. Show additional information

Highly recommended

I am so happy i chose Expert Electrical to install my solar solution. Harry was able to explain all my questions in detail, and cheerfully provided me with quotes even when i changed the specs. The whole process from quote to install was super easy. You can tell the install team take great pride in what they do and they did it efficiently. I even received a follow-up call to ensure i was completely happy with the work completed. Thank you Expert Electrical Show additional information

Great solar system

Great on site assessment and prompt comprehensive quote easy to read and understand . Exalant office communication . Short waiting time till installation . Installation was handled very efficiently by tge installation team . The system is performing as predicted. We are very pleased with or purchase Show additional information

So quick and easy

Fantastic Customer Service from purchase to install inside a week

Site visit was excellent and really personable.

Very straightforward quoting process and able to adjust very quickly as requirements changed

Installers were on time, quick tidy and finished with a day even allowing for a couple of rain showers

Straightforward explanation on how to use and access web portal, greta follow up email and seamless hand off to Energex.

Would definitely recommend!
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Happy with the service

Great sales process. customer service and installation. Looking forward to a few great years of saving Show additional information

Very happy customer

Easy and stress free process from initial quote right through to installation. No pushy sales, just a competitive pricing for a quality system. All staff I had dealings with were polite and knowledgeable. Feel confident we have made a good decision in choosing Expert Electrical. I have no hesitation in recommending them to anyone looking at getting solar. Show additional information

Very Smooth process

We worked with Shannon in sales and the process was easy. All done over the phone and quote emailed through.
Installation was a breeze. Jack and his team arrived on time, got on with the job, then walked me through all they had done and showed me pictures of their work after I declined getting up on the roof.
Customer service have organised the rest of the connection and communicated via email. Easy and hassle free solar installation.
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SIMPLE AND EFFICIENT PROCESS

I utilised Solar quote to get some quotes for solar. One of the was Expert Electrical. I received a swift response, a tailored visit plan to review my property that suited me.

The quote was well defined and easy to understand. No one rushed me into a decision and allowed me to do my own research into the product they were offering.

Whenever i needed further detail on the plan they were able to provide the detail and explained all processes. The customer service delivered was excellent and very polite

On install day the crew that attended were on time, contacting me the day prior to confirm arrangements. They were very efficient , friendly, tidy and professional. They knew exactly what each member was doing and answered any questions i had. On finalising the fit they ran me through the process and actions for the solar. A well trained and efficient crew took away any stress with people clambering all over your roof, without any breakages.

Overall i am very satisfied with the process and installation that Expert Electrical Pty used and would recommend them if you are considering Solar.
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Professional Team

I realised from my first contact with Expert Electrical, that I was dealing with knowledgable electricians.
Ben completed the PV system design quotes promptly.

The team at Expert Electrical kept me in the loop with copies of the necessary paperwork, and confirmed the installation date.

The guys arrived at the agreed time on installation day. Caleb ran through the installation and asked if I had any questions. The installation was completed in a few hours, work areas cleaned up. The WiFi connection was completed, followed by a familiarisation of the PV system for me. The installation could not have ran any smoother.

Expert Electrical's customer service was exceptional. All the team were polite and helpful.

I have no hesitations recommending Expert Electrical.
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Excellent job from Expert Electrical

Fantastic job! Office staff were great to deal with from start to finish with exceptional communication. Caleb and the boys were very professional and efficient, they cleaned up after themselves and kept me updated throughout the install. Can not fault any part of the process of getting my solar system. Just received first electricity bill and amazed that I have received a credit, can actually look forward to receiving electricity bills now. Show additional information

Solar review

It was a fairly easy process from start to finish. I received a visit from one of the team, their email responses were fairly prompt, the service technicians were extremely professional from start to finish and their follow-up support was also prompt. The panels and inverter were installed very neat and tidy. The team's follow-up support for questions I had about use of the apps was also prompt. Show additional information

High quality work

Highly recommend Expert Electrical. High quality work at a surprisingly good price. Show additional information

Professional, flexible installer.

Professional in every way. Great from beginning of quote to installation. We had some roof restoration delays that required solar installation changes and Expert electrical were fantastic. Scott and his team were always professional in every way. Show additional information

expertly installed very tidy and cleaned up any mess

quoting process was excellent
yes polite tidy and punctual
they are in the process of organising connection for me now as was only fitted 9 days ago
customer service good so far
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Fantastic 5 STARS

From first contact, Marti was very informative and helpful. She came out for a site assessment, supervised by Megan as it was her first. I knew what to expect, what came next and it was just all so simple!
The installation date was less than 2 weeks from first contact, Jack and Chris did a fantastic job - everything as left neat and tidy, like they hadn't been there!

I highly recommend Expert Electrical - competitive pricing, fantastic sales and customer service team, backed up by professional installation!
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Very smooth, no-fuss process, very neat installation

The sales/quoting process was very informative, but low pressure. The information provided was very clearly detailed & easy to understand.
The installers arrived on schedule, introduced themselves politely, & set about the installation without any fuss. Everything appears to be very neat & tidy. Details of the installation & operation of the system were explained clearly & questions were openly invited.
Customer service has been very good. The scheduling & invoicing were very clear, & information provided has been both comprehensive & clear. As the new system has replaced a previous system, the digital meter & grid connection were already in place. The only thing that I am still waiting on is the access details for the Solar Analytics monitoring.
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Great service: planning, installation, and support

Prompt reply to sale enquiry. Discussed options for placement and range of equipment during site visit.
Installed about 2 weeks after signing contract.
Friendly and skilled installation team, arrived in morning at agreed time, good workmanship during installation.
Good support post-installation, submitted paperwork to distributor and retailer the next day. Got inverter online tracking system running next day.
First week of performance indicating high yields and smooth bell curve of performance through the day.
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Fantastic quality and service

The team was extremely knowledgeable. Pointing out minor items that could be issues at the time of quoting. After we accepted the designed system, there was a significant issue with Energex, which caused major changes. The team did everything they could to assist us through the changes and to create the best outcome.

The installation was faultless - i didn't even know they were hear (except for some noise occasionally). Tidy, quick, efficient and communicated at all times.

Exceptional customer service. They coordinated everything and as mentioned above found out all issues before installation to ensure we could make the best decision for our home.

Awesome Company and people.
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6.6kw system Cleveland

Lee from expert Electrical was fantastic with us finding us a great system at a really good price.

Jack and Chris turned up on time and we're excellent installers, polite and professional and cleaned up with no mess afterwards. I've been on the roof and in the attic to check and would say their workmanship was exemplary.
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Expert electrical very professional from office work to installation

Being a retired electrician the whole process from start to finish from Expert Electrical could not be faulted. The installation team on time, faultless workmanship, explanation of system and Items installed very clear and precise. Show additional information

Great product, sales and service.

From start to finish, the company looked after us. Explanations and quotes through to installation, we've had no issues.No pressure sales either, just quality information provided for us to make informed choices. Show additional information

Fantastic job!!

fast and efficient service to get the quote and a great team of blokes to come and install it. System is great! Bye bye power bill. Show additional information

Trouble free, professional job exactly as per quote

Installers turned up on time as agreed and were very professional in their attitude, committment to the job and ability to work as a team to complete the job as specified. Could not be happier. Show additional information

Fantastic Service, and very competitively priced,

Very happy from start to finish. Scott did the initial quote, and Jack installed it. Very professional, Jack was here at 6.30am and did a great job. Before he left he explained everything. Would highly recommend Expert Electrical. From the quoting process to the installation, could not fault them. Show additional information

Great Customer Service

Great quote process - easy to understand
Great Customer Service
Installation easy and efficient & punctual
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Great installer

The salesman was good at his job. The installation had a hitch when the installer was sent with the wrong information and bought an iron roof kit instead of a tile kit. He had to travel an hour and a half each way, so a long wasted trip. Still when he came back the following week, he was on time, polite and did a great job. The office staff were o.k. and grid connection was taken care of by them. Show additional information

Total Professional company

From start to finish all dealings with Expert Electrical were friendly, informative and totally professional. Initial (phone) discussions with Scott were not salesman like but expressed in layman like terms that made the whole information gathering session so easy to understand. Any technical questions that I had were quickly followed up by Scott with the necessary information sheets.

The installation team (Caleb and Oliver) arrived on time and completed the install efficiently with very little noise (except when mounting brackets on tin roof) and minimum disruption. The clean up after the job was complete and left me with nothing to do. Caleb’s explanation of how the system could be monitored and his assistance with the setup of the monitoring system was easy to understand and was appreciated.

The office staff were always helpful and cheerful and made dealing with Expert Electrical a pleasure with thanks to Megan for all of her assistance.

I cannot speak more highly of the professionalism of the whole team from Expert Electrical.
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Great job from Expert Electrical

Quoting was good, Ben came and did it, checked out the board checked the roof, easy manner to talk to.

Jack and Co did the install he was amazing even continued to work during rain. Cleaned up after so you wouldnt even know they were here. Cleaned the roof to make sure there were no shavings left and was a lovely fellow.

Office is extremely efficient as well. Couldn't fault my experience they did delay by a week which sometimes just cant be helped and I didn't have a problem with that.

Install was 15kw REC/SMA system. There were no hidden extras no extra expenses it was to quote. Very happy I went with Expert Electrical. Thanks You!
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