Expert Electrical

Expert Electrical Reviews

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4.8

Based on 630 ratings 2 Reviews removed

About

Expert Electrical - The Best in the Business


Servicing QLD, NSW & TAS (refer note below re TAS) with quality solar solutions 

October 2022 Business Update:
From July 2014 Expert Electrical traded under a Trust structure under ABN 67 914 971 040. Following a business restructure the business now operates under a Company structure under ABN 27 646 275 872.

All existing customers will continue to be supported under their warranty conditions.

  • Off grid specialists

  • On grid battery specialists

  • EV Charger specialists

  • CEC Approved Retailer

  • Tesla Certified Installers

  • SMA PowerUp dealer - VIP Service and Support and free extended warranty on Sunny Boy Inverters

  • Fronius Service Partner - VIP Service and Support

  • QCELLS Q.PARTNER - VIP Service and Support

  • We recommend site inspections with our friendly team to ensure everything runs smoothly on installation day, to ensure a comprehensive quote and no extras

  • Finances options available

  • Ben has been installing solar since 2005, therefore we only offer brands we know and trust will stand up to the test of time, with warranties be dealt with quickly in the unlikely event of failure
  • Offering air conditioning and general electrical services


    Note: In Tasmania Expert Electrical now operates under ABN 39 606 374 494, Black Mountain Farms Pty Ltd ACN 606 374 494, trading as Expert Electrical Tasmania and Expert Solar Tasmania (business names registered from 11 Mar 2020).

 

Reviewers report paying: $5,700 - $9,482 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Expert Electrical Reviews (630)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.8/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 444
  • 4 star 173
  • 3 star 12
  • 2 star 1
  • 1 star 0

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An incentive was offered by Expert Electrical for this review. Learn more here.

Above and Beyond

I had to replace my existing system, but wanted to keep my old Tarrif. Expert Electrical went above and beyond to liaise with my power supplier to determine the maximum system configuration I could have without losing my feed in tarrif. And then they beat the competition on price! Great installation with little wait time. Highly recommended!
Inverter rating: 5/5
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Trustworthy

The installation was done in an expert manner, and was smoothly operated.
Panel rating: 5/5
Battery rating: 5/5
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Awesome working with Expert Electrical

The team at Expert Electrical are really top notch. From the first sales call to the installation the team was awesome. Happy to answer any questions and provide guidance. Caleb and his installation team really take pride in their work and it shows.
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Solar and Battery installation

From start to finish was prompt and professional, made my booking and was shocked to have installed so quickly

The system is working great and the team couldn’t be more helpful
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Easy & Quick

The team was great. Good communication & work was done well. Very happy.
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Solar and Battery install

The team were fantastic, the job was done very quickly after accepting the quotation.

On the day the team arrived on time had the job complete and they even took away all the rubbish etc

The solar system and battery installation looks great and is already doing great.

I would highly recommend the team at Expert Electrical
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Excellent service, fast installation

From the initial quoting stage, Francis from Expert Electrical was more concerned with how we were using electricity in our house rather than just trying to sell us a solar system. This was quite refreshing and a real point of difference in the quoting process. Discussions on better ways to limit grid usage combined with an appropriately sized solar system has seen a sizable reduction in our power drawn from the grid.

Expert Electrical were happy to provide quotes for multiple inverter brands and explained their panel recommendation in simple terms.

Installation was within 2 weeks which was great.
The installers ( Maurice and crew ) arrived on time and were extremely professional and had the system up in no time. There were no issues with my desired inverter location (garage) and went beyond to make sure it was installed there.

Maurice was very apologetic when he discovered the inverter was dead on arrival, but had a replacement inverter installed within 3 working days.

The system is currently performing above my expectations and would happily recommend Expert Electrical.

Panel rating: 5/5
Inverter rating: 5/5
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Home Solar and Battery install

I recently had a complete home solar and battery setup installed by Expert Electrical, and I couldn't be more satisfied. From start to finish, their service was prompt and professional. The consultation process was thorough and made the entire experience simple and straightforward.

I chose a 13.2kW array with Jinko Tiger Neo N-type solar panels, a Fronius GEN24 10kW inverter, and a BYD HVM 16.6kW battery. The quality of the product and installation was top-notch, standing out among other companies I considered. Not only did they offer great pricing, but their attention to detail and commitment to excellence truly impressed me.

I highly recommend Expert Electrical for anyone looking to install a solar system.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Exceptional Installation

An efficient installation all done as quoted, on time, on the day as advised. Clean and tidy and extremely helpful in all aspects, like setting up app and dealing with grants etc etc.
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A very professional installer.

The whole team at Expert Electrical are excellent. The initial quote with Lee the sales representative was very informative and left us with no questions about what would be best for us.
The installation was quickly arranged and they were flexible around us getting our roof painted at the same time. The install team were very polite and kept us informed of what they were doing and cleaned up after themselves. They were always bang on time for when they said they would be coming as well.
The customer service before and after has also been great. After install I was shown all the features of the system and they explained some troubleshooting I could do if anything went wrong. Any other questions I’ve had have been quickly answered by Martina or Emma from the office.
I would happily recommend expert electrical to anyone.

Inverter rating: 5/5
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Great service from quote to installation. Everything explained at each step. Would recommended Expert Electrical to anyone looking for Solar.

During the quote process Francis explained what the best system for my needs would be.
Everything organised as well as checking to ensure that I could keep the government feed in tariff.
All of the necessary paperwork organised.
Expert Electrical kept me informed about each step. After paying a small deposit I was contacted to arrange a suitable date for installation.
Caleb came to do the installation he was on time, polite and tidy.
I could not fault anything at any step of the process.
I would certainly recommend Expert Electrical to anyone looking for a reputable efficient solar installer.
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Happy with Expert Electricals, Excellent experience with them for my solar installation

The solar quoting process was just brilliant and hassle free. There was a "no obligation" site visit. The gentleman, Mr Lee was good, and clear in his explanations. The installation day went well with three of them doing a fantastic job. No marks, perfect installation, I can say! Overall great experience with Expert Electricals.
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Excellent service, follow up and installation.

My experience with expert Electrical was very good from the initial enquiry to installation.
Inverter rating: 5/5
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A Tidy, Punctual & Efficient Installion

The team turned up exactly as promised and straight on with job The team were polite and helpful through out .
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Great Service

Great communication from Expert Electrical from enquiry to installation. The pricing was mid-range but the service was professional. Satisfied with panels and battery install and operation.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great installation. Zero problems. Excellent service

The quoting process was great, very honest and open discussion about all aspects, the price, the process. All questions satisfactorily ansered.

The installation was seamless, Maurice continuously discussed all aspects with me and helped me through the entire process. There were no surprises or hidden costs.

The whole process was great. I love my 10kW system, and I'm hooked on the inverter website.

Inverter rating: 5/5
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Very professional ,prompt, service and installation date spot on

Great service from start to finish , very professional all round , great company to deal with
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Extremely happy with the outcome

My initial reason for using Expert Electrical came from the sales process. The representative at the time approached the sale from a technical aspect and was relentless in finding the right outcome that was suitable to my situation.

Following from there, the installation was impressively quick. A 13.2 kW system installed from 7 am to 2pm.

The guys installing were professional courteous and efficientl. Kudos to Caleb and the team.
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Very happy

Expert Electrical recently installed a 13.2Kw array of panels on our home along with a 10Kw 3-phase inverter. The quoting process with Expert Electrical was very good with a sales person visiting our property and providing a couple of options for a system. They were able to answer all of our questions gave advice when needed.

The installation process went smoothly. The installer, Jacob, was very professional, polite and and easy to work with. There are always challenges during any installation and he was able to deal with any issues as they arose to complete the installation.

We are very satisfied with the work and the system is performing very well. Would definitely recommend the Fronius Symo inverter.

Would also definitely use Expert Electrical again and recommend them for your installation.
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Exceptional customer service for a respectably priced and sturdy system

The quoting process was very simple for the system I had in mind, I had plenty of questions I prepared and about all of them were respectably answered with transparency and respect to the market and the company's past experience. The process had a focus on helping me understand to make the most out of my solar system beyond the installation, this was a surprise as all the other quotes I had cared only about selling the product.

The installers were polite, I had zero hassles with talking or asking any questions I had when I got an opportunity to ask, the guys were straight forward with anything they needed to tell me or for anything I wanted to say, other than that they were dedicated on working on the system within a timely manner. The panel and racks on the roof were installed fairly well from what I got to look at from time to time. The installers made sure to follow standards such as for the small portion of the roof facing north, it was fitted with 6 out of the 15 panels, the installers had those panels orientated in landscape to make most of the space while working within the exclusion zones between the bottom panels and the gutter. By the time the installation was done there was a decent effort to tidy up the area with no sizeable rubbish left behind.

Communication and customer service has been the strong point with discussing on a solar system with this installer. Throughout the process, I was provided with any email, calls or text regarding to the installation and quote ranging from the installers to both my power provider and distributors. From dealing with the quoting process to follow-up calls to the installation and finally to post installation, the customer service and communication from my sales rep, caller and installer have all been respectable, clear and transparent.
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Very Professional Company

Outstanding service and communication throughout the process.
Highly recommend Expert Electrical for a quality solar installation.
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A + Solar installation!!

From start to finish, these guys were awesome.

I found them on Solar quotes and after being put in touch with them, I had a call from someone asking if they could come to my house to see what and how it could be installed. (Incidentally, the only company who did)

Lee arrived on time and had a look around, he found a few additional items that were required to be installed and made me aware of what they were, why it needed to be installed and how much it would cost, this is a huge thing for me not having hidden costs being sprung on me at the last minute. Lee was at my house for 20 minutes, and after he had left, I had a quote within 5 minutes!

After engaging Expert Electrical and paying my deposit, they came to my house and installed the whole system with no fuss, they were a nice bunch of guys who got on with the job and cleaned up after they had finished. Once the installation was completed, they took the time to run me through the system, how it works and how to isolate it. They also told me how to ensure the system stays in good condition and what maintenance was required.

I was so impressed with the whole process and have asked them for more work to be carried out on my house as they deal with A/C installations also!

Very happy,

Thanks guys. Tim Cox

Panel rating: 5/5
Inverter rating: 5/5
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Quick and clear

We had our solar installed on our residential property within a month of first contact. Lee the sales person was easily contactable, friendly, honest and very knowledgeable. The installation team on the day consisted of 4 men who were able to install the whole system and 36 panels in one day. They were friendly, open to questions, efficient and left the place spotless. System works great and love the app for tracking our usage. Feels great to run the clothes dryer guilt free. It has already hugely reduced our electricity bills, in line with what we were advised. Would recommend this company.
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Fantastic Installer

After receiving 4 quotes for a new solar system we decided to go with Expert Electrical. They were the best price and provided excellent quality solar panels and inverter. We researched the different brands that each quote provided before making our decision. As soon as we accepted their quote they immediately got the ball rolling and contacted Energex to lodge an application for the new system. Expert electrical was quick to organise the installation date and we are very happy with the results and our new solar system. The staff are professional and kept in touch with us during the whole process and we would have no hesitation in recommending Expert Electrical for anyone wanting a new solar system.
Panel rating: 5/5
Inverter rating: 5/5
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Great quality, very professional

Quality of work was great, which is why we are giving 5 stars! Professional, clean and tidy install.

Only thing was they took a little while to actually schedule us in, we got a bit lost in the numbers. From accepting the quote to being booked was a bit delayed, but the overall product is worth it!

Panel rating: 5/5
Inverter rating: 5/5
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Friendly, confident and competent. Great bunch of people.

Very helpful right from the get-go. Kept in touch with various options, helpful in choosing the right system.
Installation guys great. Arrived right on time (tad early actually) and got stuck right in.
Got the system grid connection organised. Cleaned up after. They all worked good together. Friendly, great to have them here.
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Very happy.

The quotation process provided plenty of details to understand what was included. The installers arrived on time, were very polite and completed the job efficiently with minimal intrusion. All the arrangements with the grid supplier were taken care of which made the process easy.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great experience with this professional company

We had a great experience with Expert Electrical installing solar panels. The initial communication and quote from Lee, was professional, timely and competitive.

Caleb and his team arrived on time and were friendly and professional during the installation process.

Would highly recommended this company.
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Timely, Professional & A1 Customer Satisfaction.

From sales to install Expert Electrical were awesome to deal with, it didn't feel like the typical slimy solar company trying to squeeze you for all your dollars. I had my quote adjusted a couple of times and any concerns were always promptly answered with a very short delay.

Expert promised a very good lead time considering the summer install and ultimately delivered on this, even earlier then expected. This made the decision between other installers very easy.

On the day of the install, the crew arrived with perfect timing and ran like a well oiled machine, considering the size of the system i thought it would have taken much longer. The fellas had it all wrapped up by 11:00am and off i began with my solar savings!

Customer service again was fantastic with organizing the grid connection and getting all the other paperwork sorted so i didn't need to really do anything.

Fantastic job Expert Electrical, from Sales, to install, to customer service 10/10.
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Great Company. Highly Recommended

Got a quote from 3 providers from this website. Unfortunately, i choose the wrong company to start. After a horrible experience with the other company, I rang Expert Electrical who got me booked in and Solar installed within a matter of weeks. The only disappointment is that i didn't go with them from the start. Seamless install, In fact, the installer was fantastic. Called the day before to ask if he could drop some items of as his other job finished early. He ended up staying until 6pm, just getting himself organised for the next day. Arrived on time and left everything neat and tidy. Ran through everything from start to finish.

Would not hesitate to recommend Expert Electrical to anyone looking for Solar. Everyone was great from start to finish and nothing has been an issue. Organised everything for us and super quick.
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Excellent service

The service received was fantastic and the installation made quick and easy, very impressed!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great Experience

Easy quote and query process.
Prompt response to questions.
Day of install went as promised.
Everything left clean and tidy. Would not have known anyone had been here apart from the system being in place.
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Very professional

Very good customer service , call and email after installation to see if everything was going well. Installation was done on the day agreed on. Very professional and tidy. Extremely helpful staff,
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great installation and solid customer service

Expert Electrical are a fantastic family owned small business, and I am glad I chose them as my solar installer. I was warned not to go with Origin for example, as the bigger companies try and lure you in with cheap installs, and higher feed in tariffs, but in the end you get a poor quality install from incompetent contractors.

Shannon quoted me on a 10.56KW system with Jinko Panels and Fronius inverter, with a Catch Relay to run the hot water based on energy production. While he didn't originally quote for digital meter which we found out about on the day of the install, he offered a heavily discounted price to what I would have had to pay. Although this resulted in the install having to run over two days, the system was up and running on the second day by 10am. Maurice and Harry (the installers) were very punctual, and tidy, and explained everything I needed to know about how the system would run. I'm very happy with the product and am generating more than what I need, and hopefully takes off a decent chuck on the next bill!

Panel rating: 5/5
Inverter rating: 5/5
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Great service

I found from quoting to installation of my system a simple easy process the office staff keep you informed and the installer are a great team, they were recommended to me by someone else and i would recommend them as well.
thanks team expert electrical.
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A great product at a great price.

A great product at a great price. From the quote to installation was less than 2 weeks and the guys that installed my system had on and working in less than 5 hours, would highly recommend thiem!
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Great product and service

The process of installing solar was made easy from the get go. The initial consultation was great as Lee came to inspect the house to find the best spot for the panels. He also gave multiple product options as well as a break down of how the system would perform over the years and answered any questions that I had.

On the day of installation Maurice and Harrison arrived early to do a shade check of the morning sun. Installation was fast and to a good standard. The team also organised the connection to our energy provider, making the entire process seamless.

Overall I would say it has been great value for money and I would highly recommend Expert Electrical to anyone considering a solar installation
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Exceptional

Expert Electrical installed solar panels and a battery seamlessly. Their professionalism, expertise, and efficiency were outstanding. They explained everything thoroughly and ensured the system was tailored to our needs. The installation was flawless, and we're already seeing significant energy savings. Highly recommend!

A big call out to the exceptional installation from Maurice and Harrison, true professionals that listen to the customer and really do take pride in their work, some of the best trades I've ever had the pleasure of working with.
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Great to deal with, fantastic installation!

Great team, good communication and really cared about the the system being installed as efficiently as possible. Highly recommend
Panel rating: 5/5
Inverter rating: 5/5
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Great mob to deal with and do business

From the callout for a quote, the installation, the whole process was a breeze for Expert Electrical. Shannon turned up on time for the quote, answered my questions and concerns and the price very competitive. Installation day Morris and the boys turned up on time and all went like clockwork, they know their trade. The site was left clean, all paper work done and I am now enjoying free power. Give Expert Electrical the opportunity to install your solar. I am total satisfied with all. Thanks Paul. Carina
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Excellent service, professional and prompt

The salesman was delayed but gave us prior notice. He had done his homework and did not try and sell us the more expensive products. The installation was done quickly and at a time that suited us. We were novices when it came to solar installation but were guided throughout the process
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Great to deal with.

Expert electrical were great company to deal with and delivery was on time.
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Smooth Process, Hassle Free.

From quote to install it was smooth and painless.

The consult with Shannon was informative and the follow up with Expert Electrical wasn't spammy and pressured like other companies I got quotes with.

They organized all the necessary items with Gov Incentives and Energex requirements and on the day arrived on time and completed the work quickly without any complications.

They even let me know about issues/concerns with my roof that I should look into (not related to the install or their work) and did some temporary fixes which they has no obligations to do!
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Original Review on 04-04-2023:

Great installer, uninformed salesperson

Sales person assured me that the system I bought would give me UPS in the event of grid down with only mili-seconds to switch over (important for computer work). He also assured me that the system would run three-phase backup.

When the installer arrived, he said that system configured by the salesperson would not achieve these requirements.

He immediately suggested a different layout and the company approved it at the same price.

The installation was very well done and I think the installer went above and beyond the call of duty.

The system doesn't quite achieve my aims in that the switchover when grid down takes 90 seconds and not the miliseconds I was looking for, but I can cover that with a small UPS.

Overall, I'm very impressed with the installer and ultimately happy with the system that he designed on the spot. I'm not happy with the salesperson.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 3/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 3/5

Supplier Reply:

Thank you for your feedback Kent from the Team at Expert Electrical

10 months later we asked Kent: "Are you happy with the performance of your system so far?"

Yes,.
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Great installation

The team rives on time and were very inclusive. Insured the cables and panels were installed in a suitable location and as neat as possible. They did not leave until all was up in running and the internet connected.
Very happy with the product and the installation team.
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Seamless process with great service.

The whole process from quoting to installing went smoothly. I have recommended Expert Electrical to my friends. My daughter, her in laws and a friend have already used the service and were all very happy.
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Great installer

Simple process and helpful team explaining the products. Installation was smooth and the team explained the use of the system.
Battery rating: 5/5
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Install

The process went aray at the point of installation. The technician that installed the system was extremely polite , informative and hard working. As there were problems and mistakes, the customer service was disappointing from a lack of communication from the management.
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Great job from quote to install

Lee was great, came around on Friday afternoon, quote was provided that evening. Caleb and his team, arrived on time both days and where very polite and tidy. Caleb answered any queries I had. Very happy with the system and the team at Expert Electrical. They were recommended by a friend.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent

Excellent company.

Shannon from the sales team was highly knowledgeable and worked with my needs and requests patiently. He has an electrical background and was able to speak about technical details.

These guys were happy to install my inverter on the other side of the house in the garage, without any dramas and without overcharging me. Every other company told me it is too hard or quoted a large amount of additional $$ for it. Expert electrical did it without hassles and at reasonable cost.

Caleb and another person were my installers and from what I can tell they’ve done a quality job. Everything looks good to me. They set up wi-fi etc without issue. My system and the monitoring is working well.

Expert electrical’s contract is a fair contract.
They also list all of their suppliers for their equipment , which can be useful information in the event of needing to make a warranty claim.

The essential documentation was all sent within reasonable time after the install.

The only reason I didn’t give 5 stars for the install is because the panel orientation and layout was done differently to the documented design - i would have preferred if this was discussed beforehand.

Overall, would recommend this company and its staff.

Panel rating: 5/5
Inverter rating: 5/5
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