Expert Electrical

Expert Electrical Reviews

About

Expert Electrical - The Best in the Business

Servicing QLD, NSW & TAS (refer note below re TAS) with quality solar solutions 

  • Off grid specialists
  • CEC Approved Retailer
  • Tesla Certified Installers
  • Ben has been installing solar for almost 15 years, therefore we only offer brands we know and trust will stand up to the test of time, with warranties be dealt with quickly in the unlikely event of failure
  • SMA PowerUp dealer - free extended warranty on Sunny Boy Inverters
  • Solarwatt Partner - 30 year product and performance warranty on all SolarWatt panels
  • We recommend site inspections with our friendly team to ensure everything runs smoothly on installation day, to ensure a comprehensive quote and no extras
  • Finances options available
  • Offering air conditioning and general electrical services


    Note: In Tasmania Expert Electrical now operates under ABN 39 606 374 494, Black Mountain Farms Pty Ltd ACN 606 374 494, trading as Expert Electrical Tasmania and Expert Solar Tasmania (business names registered from 11 Mar 2020).

Reviewers report paying: $3,600 - $12,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Expert Electrical Reviews (300)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.7/5

Value for money

4.8/5

Quality of System

4.8/5

Installation

4.8/5

Customer Service

  • 5 star 187
  • 4 star 106
  • 3 star 6
  • 2 star 1
  • 1 star 0

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Big surprise. Easier than we thought.

Ben and Zac arrived on time for our quote. Ran us through some options. We had other quotes but went with them. Installation went very smoothly. Morris the head electrician was extremely helpful. The 3 installers did a great job and left no mess behind. Everything was connected same day. My wife and I are very happy.

Supplier Reply:

Thank you for your review Greg!
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Definitely not the experts in the business

Ok quoting process, sold an over priced average system and told it was the best of the best.

Took nearly 2 years for the to work out that they installed part of the system incorrectly and this was after many visit and 3 replacement units.

On first appearance it looks ok but it's a rough install and the system doesn't perform as well as expected.

My meter box definitely doesn't look like what they advertise as quality work. 36k for install. We still have issues with the system but after all the issues I honestly don't think I could believe anything they have to say.

Panel rating: 2/5
Inverter rating: 4/5
Battery rating: 4/5
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Easy, fast and good value

The whole process was easy from the initial consultation to the installation.

They provided the best price quote for the quality of the panels and inverters and even gave me information above and beyond my questions in the initial consultation.

I was told they would take 2 days to install the system and they had it done in just over half a day, and the technicians even stayed around after almost all of the work was done while a bug with the system was being troubleshooted remotely by their office.

Excellent service, excellent customer care and a very happy customer.

Inverter rating: 5/5

Supplier Reply:

Thanks Michael,
From the Team at Expert Electrical
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Great Friendly Trustworthy Team!

Zac the Sales Representative was friendly, knew what he was talking about, and explained things to me very clearly.

The install team was friendly, efficient, extremely professional, explained everything they were doing, how to get the best out of my Solar, and left my place in a tidy manner.

Supplier Reply:

Thank you Karina,
From the team at Expert Electrical
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Well Done! Expert Electrical

Well Done to Expert Electrical!

To Dave for the time and expert explanation of our queries and options on the quotes; and to Morris and Team Tasmania for the hassle free install and setup on the day. A follow up call in the days after to answer any further questions and to check on satisfaction of the system and the install. Everyone at Expert Electrical has been polite and professional to deal with. Highly recommend for a good quality job.

Panel rating: 4/5
Inverter rating: 4/5

Supplier Reply:

Thank you, we are happy you had a positive experience
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Very professional and easy to deal with

Everything about our process and installation was super easy and very professional and didn’t skip on simple things. Was a quick and hassle free install by very committed personal.

Supplier Reply:

Thank you so much for your review Paul! We are glad you have a positive & professional experience
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Would be very hard to beat

It would be very hard to ask for a better business with which to do business than Expert Electrical. From the original quotation, through the whole installation process, to recommendations for best electricity provider, Ben and his team were available, helpful, and highly efficient. Now twelve months after installation, we can rejoice in the reductions in our bills compared with our first solar system.
Inverter rating: 5/5
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Professional service and installation

I was very happy with all aspects of the service provided by Expert Electrical. Dave provided heaps of useful information when he visited to do the quote. The installation happened a couple of weeks later and I was very pleased with the quality of the workmanship provided by Caleb and the team especially the neatness of the wiring. All aspects of the grid connect went smoothly and I really appreciated the follow-up phone call from Paul.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for the kind words Andrew, we are happy to help and appreciate the positive feedback
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Unusual installation handled well.

My installation was unusual in that I wanted the new upgraded meter box recessed into the single brick wall. The new style Qld. boxes are totally different size and shape to the old style so it was necessary to cut and remove bricks. My installer was very accommodating in achieving this. I have since re bricked the opening left and it turned out well. The solar install is very neat and only came online yesterday after a couple of weeks waiting for meter upgrade. Appears to be operating well but early days. Very happy with everything.
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Solar installation

From the initial quotation by Shannon to the installation by Caleb and is team the whole process was stress free. The quote was reasonable and the quality of the panels and inverter was exactly what i wanted. Caleb and his team did the installation and took extra care with the roof tiles. The team were polite, and arrived on time over the two day prep and installation. Th grid connection was managed by the team. Overall, very happy with the customer service from Expert Electrical.
Panel rating: 5/5
Inverter rating: 5/5
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Hands down, would recommend Expert Electrical to anyone

Living in Springfield Lakes we were affected by the Halloween Storm in 2020, after attending the Brisbane Home Show in 2021 and making a query with them they came out to us within the week. They completed their inspection and came up with a few separate ideas and showed the entire system and the layout to us then and there. We received their quotes that day and we made a very informed decision as to what we wanted to do, they were not pushy and did not bug us to make a decision either they just waited for us.

As we were still waiting for our roof to be replaced they stayed in continual contact for the next few months to get regular updates. Once we contacted them with the dates of the roof replacement they came out a few days after the roof install and completed the Solar and while they were there they also installed a Generator switch at a generous price.
The boys were here promptly and had everything completed within a few hours. They also found a few places where the last installer did not complete their job correctly and they rectified that as well.

They were informative and explained how to operate the system very effectively and the app to be able to watch the gains.

The followup with the company was also fantastic, we had an email from them at the end of that day with all of the information about our new system and how to contact them if we needed to Since the install we have had regular contact regarding any issues that we may have.

I would gladly recommend Expert Electrical for any work and they will also be our first call from this point in time for any Electrical work.
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Great installer!

Was overall an easy process, from first time we met to discuss our requirements to the final installation!

Installation was great, guys showed up early, were very polite and didn't leave rubbish lying around! very happy with the installation! They also requested the service provider to update the connection, so now we're just waiting for them!

Overall very happy!!
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Knowledgeable, Prompt and Great Service

The whole process was fantastic. The sales team were knowledgeable about their products and were also able to show good comparisons with Australian made solar products. They were able to answer my questions later that I had quickly, answering my phone call. The installation was tidy, quick and the company's team was polite and helpful once everything was installed. The Customer service has been second to none. They have been prompt and quick in returning my calls. I was really pleased and I couldn't recommend them more highly.
Panel rating: 5/5
Inverter rating: 5/5
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Professional and efficient

All of the staff at expert electrical were great. The whole process from quotes through to installation was very smooth. The installation was done efficiently and well.

Supplier Reply:

Thank you for you Caeleigh for your feedback
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Fantastic system at a fantastic price

We had reviewed a number of different providers before choosing Expert Electrical as our Solar provider/installer. They proposed a well established system backed by years of experience at a price well below their competitors. There was a slight delay in our install (an accident at another job), however, Expert Electrical informed of this well in advance and we were able to arrange an alternate date. We were unable to be present for the installation, but the team at Expert Electrical did a beautiful job and the only thing they left behind was the sign in our front yard proudly stating that this was an EE job (which we agreed to ahead of the date). The whole process went by very smoothly, I would definitely recommend Expert Electrical to anyone looking for a solar system.
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Excellent!!!

From the very beginning Expert Electrical were more than happy to spend the time to listen to our requirements & questions and then clearly explain our options. We upgraded from a single phase 6kw system to a three phase 18kw system with German panels & inverter. They were incredibly flexible with our installation due to circumstances beyond our control (much appreciated). Nothing was too much trouble and there was no pressure. All of the crew we dealt with from the initial quoting right through to the installation, connection, final testing and app set up were prompt, polite, happy to answer all our questions and so clean & tidy. And to top it off, the system is now outperforming our expectations. Our neighbours were so amazed with what they saw, they also went with Expert Electrical. Highly recommended.
Panel rating: 5/5
Inverter rating: 5/5
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Professional Installation

Dave was professional and very helpful in his quoting. Maurice and his team were very professional in their installation and kept us informed of the progress. Very happy with the product and service.
Panel rating: 5/5
Inverter rating: 5/5
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Thorough and professional service

From the beginning to all the way to final completion, the process was smooth, clear in their communication, flexible and timely installation. Expert Electrical organised for grid connection and explained the next after installation is completed. Overall I am pleased by their service.
Inverter rating: 4/5
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Tricky install done effortlessly

Prompt, courteous and high quality install. Very happy with work and all guys were up to date with the latest tech.
Panel rating: 5/5
Inverter rating: 5/5
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Great team

From start to finish these guys did a great job. They kept us informed the whole time and kept the site clean.
Great communication, on time and great price
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Very efficient and great company to work with.

The two installers were very professional, friendly and answered all of my questions confidently. They cleaned up and left no rubbish. The office staff responded promptly to emails and phone calls. I have agreed to have one of the EXPERT ELECTRICAL advertising signs displayed on my front fence for two weeks as I fully support their operation.
Panel rating: 5/5
Inverter rating: 5/5
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Very professional and reliable company!

From our first meeting with Ben through to installation, we were so impressed with the professionalism that Expert Electrical offer. 100% you get what you pay for and this was obvious after getting quotes from a couple of the cheaper companies. We felt the price was reasonable for the quality of product we got, the warranty and the experience of the guys installing on the day. Once we paid our deposit, we were contacted first thing the next day to organise installation so everything on the admin side ran very smoothly as well. We did have one problem on the day however this was rectified immediately so we were very happy with the service we received. We would definitely recommend them to anyone having solar installed or for any electrical work you need done, we will definitely use them again in the future. Thanks again.
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Many thanks

How was the sales/quoting process?
Very easy and uncomplicated
How did the installation go?
Very fast and boys were very polite. Very helpful in positioning of everything.
How was the customer service?
Great.
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Great install

Very professional throughout all stages from initial enquiry, quote, install, etc. A complex roof arrangement, however took the time at all stages to ensure that the system was going to operate to its full potential. Great job, very happy.
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Fantastic and accommodating

Great company, took the time to work with us and get the best panel layout for our roof (multiple heights and sections)
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Fantastic Installer

Easy no fuss quote - no fancy graphs or sales pitch which we liked
Installers were wonderful, tidy polite punctual and respected our requests and explained how everything was going to work over the 2 day install.
Expert Electrical customer services has also been great, quick turn arounds to organise finance and install as well as follow up.
Definitely recommend
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The name says it all - they are Experts!

Could not fault them for anything!
Every step, from the first enquiry to the completion of the job- brilliant!
Polite, punctual, efficient, friendly helpful team. I recommend Expert Electrical to everyone, you won't be disappointed!
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Nick and Chris did a great job they were on time and the job went very smoothly highly recommended

From initial quote right through to completed installation Expert Electrical were very professional this is the second system they have installed for us
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Happy customer, great purchase.

Good company , friendly open people
Easy to talk to, Good value quality system.
Installation neat, looks good.
From start to finish very professional.

Panel rating: 5/5
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Excellent service, high quality product and installation.

We had an excellent experience from start to end with Expert Electrical. Lee, Maurice and the gang were knowledgeable, professional and a pleasure to work with and the quality of both the product and the installation is excellent.
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Awesome customer experience

All was a very painless experience from the first phone call, to the on-site inspection, receiving the quotes through to installation. Would highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
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Fast, efficient and professional. Couldn't be happier.

All questions were answered and information provided where required. Easy to understand benefits. The installers were happy to answer questions on the day and were fast and efficient. The customer service and after sales service is second to none.
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Great price, professional team, excellent customer service

From quoting to installation the process was stress free. No pressure from the sales team. The whole team was professional and helpful and excellent customer service. I would highly recommend this company.
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Original Review on 15-10-2020:

Great solar system

Great on site assessment and prompt comprehensive quote easy to read and understand . Exalant office communication . Short waiting time till installation . Installation was handled very efficiently by tge installation team . The system is performing as predicted. We are very pleased with or purchase Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Neville : "Are you happy with the performance of your system so far?"

Our solar system has preformed above predicted levels in all conditions.
We have had no installation problems.
It has also stood up to all weather including large hail strong winds and heavy rain.
No leaks or damage.
We are very pleased with it's overall performance.
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A professional and no BS company!!

We met Lee and Martina at the Brisbane Home Show when we were exploring Solar options. We found their down to earth explanations and no BS approach very refreshing as we have had quotes from other companies who seem more interested in selling the biggest systems rather than the one that suits your personal needs. The industry is full of dodgy companies with 'too good to be true' offers but we found Expert Electrical had a range for various budgets but still quality systems.

Throughout the purchase process, the team were very responsive to queries and providing a number of options but providing advice on recommendations was extremely welcome.

We were very lucky and surprised at how quickly we could get the system installed! Maurice and Jacob arrived on time and were extremely friendly and professional. There were some minor modifications needed to be made to our quoted plan but these were done quickly and with full explanation as to why.

The install was extremely neat and looks great! All areas were cleaned afterwards and all packaging taken away.

The great thing is, these guys have electrical backgrounds and aren't 'salesmen' who are just looking to make the most money in the shortest time period. You need to be able to trust them and we found immediate satisfaction and comfort every step of the way.

We will have no hesitation in recommending Lee and the team when we want to expand our solar panels, or in recommending them to anyone else.
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I recommend everything about this company.

The expert knowledge and professionalism shown by the team at every step was of a very high standard - working out which system would suit us best, planning the installation, installation, connection to the grid, and follow up. The installation team were on time, friendly, tidy, and great communicators - letting us know what was happening throughout the day. Really impressed - couldn’t be happier
Panel rating: 5/5
Inverter rating: 5/5
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Overall, our best option

Our previous solar system had served us well for 9 years, but being installed back when Solar systems and installations was, "the wild West", it eventually developed a serious fault, shorting out and burning out the back of the main isolator.

After only one other quote, we settled on Springer's Solar based on a confidence inducing blend of quality components, careful and compliant installation and competitive price.

Thoroughly recommend
JK
Ferny Hills, Qld
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Fantastic service for solar installation.

Very professional and efficient service- from quotation through to installation and follow-up support. Communication was fantastic throughout. Would highly recommend Expert Electrical for solar installation.
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Quality Equipment professional installation and admin process

provided information re the quality of equipment, Installation was seamless as roofing contractor was also on site. Admin process was quick and professional
Panel rating: 5/5
Inverter rating: 5/5
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From start to finish can’t fault

From start to finish expert electrical made the whole solar process very easy

Had multiple options sent through for me to look at, met on site with Shannon who discussed the whole process and heard what I wanted from the install and then adjusted quotes to suit

As a roofer I have seen a lot of solar companies that do more damage to roof sheeting then a hail storm no such damage with the boys from expert electrical

The boys that were on the roof were great very friendly even the apprentice was a great help before the boss got to site

Maurice the boss was very helpful getting system up and running and showing me how to connect to the system and app

Everything was organised from start to finish all I had to do was call my energy supplier to let them know I had solar installed but even then they could see through the paper work trail from expert electrical that it’s was all sorted

Have all ready started recommending them to friends and people I meet

Thanks again for a great job
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Really happy with the service!

Someone referred me to Expert Electrical and I was happy with them right from the start. The salesperson helped explain my options in a very understandable way, the system they recommended was of high quality (I belong to a FB forum for solar enthusiasts and they all said the system was really good, for a good price) and the installation was amazing. I needed a trench dug because I was upgrading to 3 phase and I couldn't find anyone, so EE did it. Energex came by and said that they wouldn't approve it (even though we had permission from the city, and from Energex themselves - don't get me started on Energex) so EE came and redug the trench at no extra cost. The solar panels were installed well and they look sharp. The attitude of the guys here was great - Caleb is a legend - and the HVAC system they installed seems amazing too. I got a really big system installed (buy once, cry once). I'm a few days into power with the new system and I'm nothing but impressed. Overall, I can't enough that's positive about them. I'd go with them again for sure.
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Expert Electrical review.

Sales team were great. Quotes were very good. The installation was on time and the installers were very polite. They even cleaned up after the installation was completed.

In all the customer service was first class. We would definitely recommend Expert Electrical to any one considering installing solar panels.
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Great Installation

Whole process was easy and painless. The quotes were fair and the installation was done in a morning. It is too early to comment on anything else
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Smooth and efficient

Was super quick, installed within a week of the quote, which was great value for money, I highly recommend this company.
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Great service for our system

We had an install over 3 different days for the 3 phase upgrade, solar and battery set up. We are very pleased with the work that the guys did (Ben, Ben, Caleb, etc).

We did have a couple of problems with our install, these things happen. What's important is how Expert Electrical reacted to these problems. They dealt with them professionally and kept our interests as the customer firmly in mind to sort everything out.

Highly recommended.
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Fantastic installer

Lee was promptly on time for the quote and explained the product, price versus quality, and installation clearly. We negotiated a real short time frame in which the job could be done due to a job cancellation the next day.

Morris, Jacob and Hayden also arrived at the appointed time which is refreshing to experience. They where polite, just got on with the job, as well as explaining the why and how of the installation.

Martina helped organise the grid connections from the office via the phone; real happy with the customer service overall!
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Great Solar Installers

What stood out for me was that Expert Electrical actually sent someone out to speak in person whereas the other two quotes were just over the phone. Ben, Grant and Liam were friendly, had great communication. It was also great to have Martina when managing the paperwork and Paul regarding any issues with the software after installation. Great work guys!
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Great service from a great company

Well from the moment we had contact with Expert Electrical, we had a positive experience, All of their staff and sub-contractors were helpful and polite.

Can you believe that they actually arrived when they said they would. Nice change with tradies these days.
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Service.

The Team were punctual in arriving, they were extremely well organised.
System was added to house without any unforseen issues and Ben and the Team were very helpful and efficient.
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Expert Electrical, exactly that!

From my first contact with Expert Electrical, I knew that I was dealing with professional and reliable company. They kept me informed the entire time, and any questions I had were answered quickly. I really had nothing to worry about. They took care of everything. The installation is very tidy.
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