Innovate Energy

Innovate Energy Reviews

4.7

Based on 139 ratings

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About

Innovate Energy has always and will always be owned and operated by experienced and qualified tradies.
What does this mean for our future clients? We know what we are doing!
Using our experience installing thousands of solar systems, we focus on designing and installing systems to suit your individual home and energy usage patterns.
 
You can rest assured that with Innovate Energy, every installation is checked over by our CEC qualified electricians in our operations team prior to installation, meaning there are no hiccups on the day.
 
We are here to support all our systems for the life of the installation. Having over 15 talented staff in roles such as customer service, finance, operations, qualified installers and service technicians allows us to provide unrivaled after sales service. 
We are passionate about solar energy and delivering high quality systems that perform.
 

We currently hold the below accreditations and achievements:
*CEC Approved Retailer
*Licensed Electrical contractor (ACT and NSW)
*LG Solar Authorised Dealer
*Tesla certified installer
*ARCtick RTA (air conditioning)
*Solarquotes Gold Rated Supplier
*Illawarra Business Award Finalist
 
Innovate Energy operates out of two office locations:
South Coast Branch- 43 Quinns Lane, Nowra NSW 2541- Showroom and workshop- Drop-ins welcome
ACT Branch- 3/21 Raws Crescent, Hume ACT 2620- Showroom and workshop- Scheduled appointments preferred. 
 
At Innovate Energy 'We take care of everything'

Reviewers report paying: $8,600 - $10,089 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter and battery brands

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Innovate Energy Reviews (139)

Show Most Recent reviews from All time  across Australia

Average Scores

4.6/5

Value for money

4.7/5

Quality of System

4.9/5

Installation

4.8/5

Customer Service

  • 5 star 76
  • 4 star 59
  • 3 star 3
  • 2 star 0
  • 1 star 1

Professional company

All staff from sales person through to the installers have been very good and very helpful.
Would highly recommend.
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Battery Installation

The sales quoting process was clear and prompt.
The installation went very well.
Customer service was excellent.
Panel rating: 5/5
Battery rating: 5/5
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NSW south coast solar installation

awesome in all departments, they couldn't have been any better & yes they organized the new meter
Inverter rating: 5/5
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Ok

Quote was speedily sent to us and all items named so we could check quality. Two weeks later solar installation done, straight forward, clean and tidy job all rubbish removed, decided no battery for now. Seems new battery ideas are moving fast so will wait.
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10kw solar installation

Quoting and sales process was simple and efficient. Innovate were the first to make contact and provide a quote.
Sam, Jack and the team arrived early on install day. Introduced themselves. Gave a quick brief on access needs, install process, power isolation, noise, and how long they expected the install would take. Finished mid afternoon, and provided a run through of the system, performance, and monitoring app. Left the property clean and tidy.
Grid connection has been organised thru innovate and just waiting power provider to install their new meter.

Supplier Reply:

Thank you so much Darryn! :)
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Flawless experience

Fantastic experience from start to finish
Great price, quality system, fact checked against the great info on Solar Quotes
Knowledgeable sales person without being too pushy
fast and professional team on install
Looking forward to understanding solar capability and lower power bills in the company months
Can highly recommend
Inverter rating: 5/5

Supplier Reply:

Thanks so much Lauren! :)
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Highly recommended Installer

Innovate Energy is a locally owned family-business and l found their customer service to be second-to-none. The information, explanations and options provided for my new solar system and battery (to co-exist with my existing solar system) were thorough and easy to understand. Communication for all steps of the process was timely and courteous. The Installers arrived when they said they would; were professional, quiet and tidy; and Innovate Energy took care of the necessary documentation and notification for my Electricity supplier. A very easy process from my perspective, and l'm pleased to see how self-sufficient l am now via an easy-to-navigate app.
Battery rating: 5/5
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Solar battery installation

Great experience dealing with everyone from Innovate Energy from start to finish. Easy to communicate with them through email and phone. Thanks to Kane, Sam, Jack and all the others I spoke with on the phone to clarify my questions. I definitely recommend Innovate Energy.
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Professional and pressure free sales. Professional installation.

Great company to work with from the quoting and installation stages. Very happy with the system they installed.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Highly Recommend Innovate Energy

Innovate Energy (Eddie, Sam & Jack) installed a quality 6.6kW solar system for me in the Eurobodalla Shire at a competitive price. The guys arrived on time and the job was hassle-free. A special thank you to James (Operations Manager) and Sam (Electrician) who were very helpful and provided me with useful information before and after installation.

Supplier Reply:

Thank you so much Chris! :)
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Almost perfect installation

Our negotiations and installation was almost perfect - the only issue being unable to connect to the SEMS portal as we, being in a isolated, rural setting, do not have internet connection. Apparently the Sems portal is unable to be connected via our iPhone or IPad hotspot. (unless we pay for an additional 4G dongle + plus data connection)

Also Innovate did not fully investigate the distance from our house switchboard to our meter board ( about 100 meters away) - they thought it was much closer - so there is some uncertainty as to the efficiency of the system and feed in factors due to “ voltage rise”. Also our smart meter was only connected yesterday (a full month after the solar system was installed ) so it’s too early to determine how efficient the system will be.
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Fantastic installer

Best quoted price. Kept me informed and listened to my questions. The installers were punctual and went 'the extra mile' to meet my requests. Very happy with customer service and workmanship.
Inverter rating: 4/5

Supplier Reply:

Thank you so much Allan! :)
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Great installation

From the initial phone call to the finished install the team from Inovate energy did a great job.kept us informed on progress along the way. My wife and I are very happy.

Supplier Reply:

Thank you so much for your positive review!
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Be careful using this company

If you just want a simple system and go along with everything they say and don't ask too many questions, then you are probably fine. If not we strongly suggest to go elsewhere.

The solar consultant at this company has irritability and anger issues and it was very stressful to my wife and I dealing with them. On several occasions they became impatient and irritable when I asked what were reasonable and legitimate due-diligence questions (as recommended by e.g. SolarQuotes) ... I found myself tiptoeing around them and actually apologising for asking them questions (!).
They do not pay enough attention to detail, precise communication or unambiguous product descriptions in the quote. They did not forward any product specs or datasheets for 2 of the products we were purchasing, resulting in unnecessary confusion and us not getting what we KNOW we had verbally agreed with them and signed up for (my wife is a witness to every conversation I have had with the consultant and heard every word).
We paid the deposit. After that the company then did not want to honor part of the quote and said that what was in the quote actually meant something else (!) and if we wanted to go ahead with the installation we had to pay them another $900.

We offered a compromise, accepting there could have been misunderstanding about one of the products, to pay the difference for the upgrade ($400, retail prices are on Google). The company would not hear of it.

My wife was also a witness when the consultant called and asked for payment over the phone and then became not only impatient, but downright aggressive and unpleasant when I dared insisting on reviewing the final quote before paying them (I was not at home) ... "you have already seen the contract!! ... this has gone on for months now!!" (only 2 weeks), and more in the same vein. We were 1 mm away from pulling out at that point, but decided to proceed out of convenience. BIG mistake!

In the end the consultant managed to make us feel so stressed and so angry that we decided we would rather cancel the contract and lose our deposit than having to deal any more with this company.

A & J, Sanctuary Point
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So far so good

Some difficulty with communication/different sale reps
Installation was very polite and professional as they introduced themselves and showed ID with Contractor License Number.
Organized grid connection but put the Circuit Breaker in the wrong place in the power box.
Inverter rating: 4/5
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Excellent installer

Excellent company.
Innovate just installed an 8.3kw solar system for me. Very easy and smooth process.
Kane thoroughly explained all aspects, easily modified and adapted the quote to our requirements. Very professional first contact.
Chris from installation was great, fast efficient communication and booked it at our preferred date and time. Follow up questions all promptly answered.
The tradies Sam, Connor and Dan were excellent. Arrived exactly on time, very professional, did a great job, cleaned everything up, explained the system to me very well. Awesome installation.
Customer service was excellent and included grid connection with endeavour.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic Team!

Sales process was easy, installation was quick and done in a day
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Good service and price for quality system

Innovate customised proposal to meet our requirements. Responses were always quick and informative. Installation went smothly and system operating fine after one week. Change in roof pitch across arrays could not be accomodated by racking system so installation does not quite fully meet requirements of AS (<5% difference) but given array configuration impact on efficiency likely to be small.
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Panels & Battery - Gungahlin

The quoting process was very easy and Innovate Energy answered all my questions promptly. I am a retired Engineer and they were very good with the technical stuff for me as well.

The crew turned up on the assigned day and at the allotted time as promised and were very informative of the installation process, they let me know what when how and why would be happening for the day. They were also very patient while I stuck my nose in to have a look at the my toys from a nerdy point of view.

The crew were polite, careful with my house and cleaned up after themselves, you would not have known they were there.

Installation went as planned and the system was generating as soon as it was turned on. They managed everything for me, including the grid connect. One thing I didn't account for, was the time that it would take the electricity provider to upgrade my old power meter to a new digital meter. They advertised 14 business days to do this and it was done on business day 14. The electricity provider does not upgrade the meter until after the install and technically you are not able to turn on your solar until that it done.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thank you so much Steve! :)
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Professional, responsive and price well

Professional, responsive, clear in expectations and process, communicated well, and price fairly.
The job was neat and tidy, and they were very quick.

Supplier Reply:

Thank you so much Mathew! :)
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The best solar and electrical company

What an amazing company and team of highly skilled and friendly proffessinals. A special thank you to Kane who guided me through the process of setting up the right system for my house.He co-ordinated the whole process and made things easy and extremely affordable. Within a week of my first phone call a team of tradesmen were at my door and installed a quality system on my room.The blokes even worked through a nasty rainstorm so I could have my system up and running. The moment I saw the meter running backwards and chewing dollars off my bill I was so bloody happy. I have recommend to my family a friends to get in touch with this amazing company and get an installation done ASAP.

Supplier Reply:

Thank you so much Stephen! :)
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Great Provider

They were very professional and efficient. With great handover. The system is integrated and working well
Inverter rating: 4/5
Battery rating: 5/5

Supplier Reply:

Thank you so much Terry! :)
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Original Review on 12-08-2022:

Excellent company to deal with

The whole process through Innovate Energy was brilliant. From the initial contact, the office staff and the installers themselves, they were very helpful and informative. I would (and have done so), recommend them without hesitation. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you so much Roy! :)

10 months later we asked Roy: "Are you happy with the performance of your system so far?"

Yes, so far so good.
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Innovate are great!

The sales team and installation team were exceptionally easy to deal with.
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the team from innovate were the penultimate installers, professional, courteous, incredibly clean and efficient.

sales team were fantastic, installers were courteous and professional, kept us up to date with the whole process from wo to go. incredibly neat and not a sign they were ever here!

Supplier Reply:

Thank you so mcuh Brent! :)
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Great installation team

The installation all went very well. The installers were respectful, tidy and helpful. I am still waiting for the smart meter to be installed
Inverter rating: 4/5

Supplier Reply:

Thanks so much Alicia! :)
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Great installation experience.

Quote process was seamless, all of my questions were answered quickly and concisely.

Installation was great. The guys were punctual, polite and cleaned up meticulously.

Everything was done with a minimum of fuss and explained beautifully.

Could not be happier.
Inverter rating: 5/5

Supplier Reply:

Thank you so much Neil! :)
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I finally have solar

The whole process was seamless. I enjoyed the flexibility provided by Innovate, specifically I wanted to upgrade to the Fronius Inverter despite increasing the overall cost.
The installation was great. Efficient, punctual and professional. They did not break one house roof tile! As advertised they completed the installation in one day.
The sales and service staff were friendly and more than happy to discuss my order and remained flexible with date installation. Grid connection was explained to me and carried out without a hitch.
Very happy with my solar.
Thank you Finn for the 3 professional quotes but especially for your education about solar. Your website gave me a lot of confidence to decide on an installer and the products they offered. Thank you
Inverter rating: 5/5

Supplier Reply:

Thank you Les! :)
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Fast and trouble free process

The customer service lady was very helpful regarding where the panels should go and the benefits or each possible layouts. They also handled the process of getting an interest free loan and grid connection. The installers were prompt, polite and consulted us when small changes needed to be made. Also showed us how it all worked. Totally painless!
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Efficient, professional and good value for money.

From the sales person to the installation the team from Innovate Energy were professional and efficient . Communication was good with me being kept in the loop at all times and when I did have questions they seemed very happy to explain in more detail. On the day of installation the team were on time and had the job done by mid afternoon with no mess and minimal disruption. I’d be happy to recommend this company any time and have done so with two work colleagues also going through this company.
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Alexs install

Easy quoting and seamless installation
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Best all round company by far

Best all round company we have dealt with on solar. Everything is high quality, from the personalised initial quote process where someone actually visited my house to discuss my needs, through to the smooth installation and responsive customer service. I feel confident in my choice and would highly recommend Innovate Energy to others.
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A great experience

System was installed only yesterday 7/11/2022 and it is working well. Everything about the entire experience went extremely well from initial contact and quotation to the installation.
Just to give you some appreciation of the service, the contractor in charge of the installation vacuumed my driveway before he left as there were some metal chips there!
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A quality system, well installed.

Sales and quoting was professional. Installers were efficient, very polite and did a good job in difficult weather. I am very pleased to have split the panels over both roof surfaces as this is working well and extending the day while reducing the peak.
Very happy with the whole process, including punctual registering with existing Fronius account.
Panel rating: 4/5
Inverter rating: 5/5
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Amazing and informative customer service. Great installation

From the first initial call innovate were amazing, they were my favourite straight off the bat but they were also the first I’d called for a quote. They were upfront and informative, very easy to talk to. I got quotes from all the companies that were recommended to me and went out on my own and got quotes too. We came back to innovate mainly because of their amazing customer service and the quality of their products.
Installers were polite, tidy and easy to talk too. All in all we’re very happy with our decision.
Inverter rating: 1/5
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Friendly, professional and communicative

Took the time to explain and adapt the system to our needs. Professional and courteous. Kept us informed through the whole process
Panel rating: 4/5
Inverter rating: 5/5
Battery rating: 5/5
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Most comprehensive answers to questions

The sales person was polite well dressed and new his product He was the middle quote The installation was quick and efficient The installers were polite appropriately dressed and left no mess at all. The customer service was excellent Would recommend This company to everyone/

Supplier Reply:

Thank you so much Valerie! :)
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Original Review on 24-10-2021:

Knowledgeable & expected service

Company offered a very competitive deal/price. Informative & answered all our questions. Great advice on panel quality, inverter quality etc. Have hit a hurdle with availability of panels so the install has not taken place just yet, but fingers crossed it’s not too far down the track. Based on my own research re Company, they have a good reputation in the area & yes, I would probably recommend them to my Grandmother… Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

9 months later we asked Michael: "Are you happy with the performance of your system so far?"

Well and truly at this point. The reduction in our account from providers is def confirmation for us that we did the right thing. Possibly look into Battery options at some point if pricing comes down….. could only benefit us even further into our retirement years….
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Great experience and great company to work with

Throughout the whole process, from our initial discussions on the type of panels and selection of inverter to the actual installation and follow up customer service - the whole experience working with Innovate Energy has been fantastic. The sales staff were extremely helpful in answering any questions we had. The installation itself went well. Their was a minor issue which resulted in us ending up with a 6.29 kwh system instead of a 6.6kwh system due to a supplier error with the number of panels sent through however again the company were very professional and outlined the different options available - we ended up proceeding with the 6.29kw system at a slightly reduced price to the original quote.

The installation guys were very professional and friendly and walked me through the system and the inverter once the installation was completed.

As mentioned further below there was also a slight hiccup with the inverter after installation however once I called Innovate energy they had someone out to look at it within 24hrs and quickly resolved the issue. They also monitored the system for the next couple of days to ensure the issue had been resolved and followed up with calls. The customer service provided in resolving this was fantastic.



Overall - a great experience and would definitely recommend this supplier.

Note - the photo attached is one half of the system with the other half on the other side of the roof
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you so much Michael! :)
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Very good supply and installation

Innovate Energy provided friendly and professional service - plentiful and helpful information, quality materials and timely, safe and efficient installation of our solar system.
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A thoughtful, friendly team of sales and installers.

The quote was provided very promptly and then they managed to fit my job in shortly afterwards as it was a straightforward job.
The team informed me they were running a little late. They all introduced themselves to me, with smiles on their faces. They were polite and friendly throughout the day. They kept the shared driveway clear for other townhouse occupants to have easy access. They ensured that my cat did not escape from my yard. They finished the job in good time.
They cleaned up after themselves!!!
Innovate organised the grid connections, however I am still waiting for the wholesale energy company to allow feed-in. I was warned the wholesale cenergy company are a little slow, however everything seems to be working fine on site.
The installers, as a policy, are coming back tomorrow to double check all is working properly.
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Easy & fast

I would recommend Innovate Energy, Sales team answered all my questions of which there where many, stayed in contact, updated me of any changes, always polite and responsive.
Installers contacted me a few times before, checking on suitable dates and availability. They showed up and completed the install on time and with out any fuss, very happy.
From the first contact with Innovate Energy the delivered quality service right up to completion of grid connection.

Very happy
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Overall good experience

They contacted me straight away and quote was back that afternoon and installation was done and completed with 2 weeks.
Inverter rating: 5/5
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Thinking Solar Think Innovate Engery

The whole process was smooth and professional. We where particuarly impressed from the initial contact. Happy to answer all questions, returned calls in a timely manner, extremely helpful and honest. Installation was smooth and professional. The team were outstanding. We would strongly recommend this company.
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Prompt and efficient service.

Sales and quoting process was good. Installation was polite tidy and punctual. The installation was relatively simple as it only involved the addition of a second Tesla Powerwall battery to an existing installation.

It was necessary to remind the installation company to provide me with a copy of the NSW Fair Trading Certificate of Compliance Electrical Work (CCEW). There was apparently a delay due to illness.

Most customers in my experience are not aware of the requirement and it doesn't seem to be enforced. The NSW Government Fair Trading web site states: "Substantial penalties apply, including on the spot fines of up to $1000, for each occasion when a Compliance Certificate is not supplied to the consumer (or network provider if relevant)."
Battery rating: 5/5
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Original Review on 06-06-2021:

Good service, best price, seamless installation

First of all, we hesitated to include Innovate Energy in our decision making process as they did not immediately come to our house to talk through options. Our first connection was a phone call and from that call, they sent through a quote for a variety of systems.

However, after talking to three other companies and reviewing IE’s quotes (much cheaper for similar product) we felt compelled to contact them to talk further. We are so pleased we did this as the experience from then on was perfect. We questioned their cheaper quote and it was explained they had recently reduced the price of the panels to boost sales. Fair enough.

Installation was soon after, the very next day after that they sent all required information to our electricity provider and we are now enjoying using “our” electricity and hopefully we will soon see benefits on our electricity bills. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Helen: "Are you happy with the performance of your system so far?"

Our system has performed above our expectations!! As far asw paying for itself goes, our first bill was $12.00 and the second bill was $120 in credit. We do get some pensioner Government rebates but this second amount certainly doesn't cover these credits. We are thankful every day that we took the plunge and began using all our wonderful sunshine!!
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Quality service and installation

I was referred to Innovate Energy and 2 other providers by Solar Quotes and, after receiving 3 quotes, selected Innovate Energy to supply and install a 6.6 kW system for my property at Carwoola. They were prompt and competitive with the quote. The installation was completed last week by local Queanbeyan based tradesmen who did a great job, very neat and tidy. The installers were professional and polite. Based on my experience to date I would certainly recommend Innovate Energy.
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Installation was trouble free, efficient, timely with most pleasant and knowledgeable workers

Quoting process was timely and accurate.
Installation was arranged most efficiently as the job was only finalised just before Xmas and they did the installation on 14 January. The team of installers were very polite and interactive, arrived promptly at 7.30 am and completed the job by 3pm. They were clearly knowledgeable and skillful at their task.

The customer service was excellent through the whole process from first contact with the company to getting quotes and completing the job.
I would have no hesitation in recommending Innovate Energy to others.
They will arrange the change of meter and grid connection. As the installation was only yesterday this is still to occur.

Supplier Reply:

Thank you so much Hilton! :)
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Battery Installed within days of quote!

Great service and very professional.

Delivery and Install within the week! The company had batteries in stock and delivered a week after quote acceptance.
Battery rating: 5/5

Supplier Reply:

Thank you so much Graeme :)
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Very happy with the whole process

From the quote to the install, everything has been great. Mathew was very helpful and knowledgeable. He was always happy to answer my questions and discuss options.

Installation day, and everyone turned up on time. All the installation guys were very approachable and helpful. Despite some rain events, everything was installed on time and looks great.

Supplier Reply:

Thank you so much Peter! :)
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