Innovate Energy Reviews
4.7
Leave a review Based on 67 ratings Aus Ranking
- 5 star 35
- 4 star 30
- 3 star 2
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.61
- System Quality 4.67
- Customer Service 4.70
- Installation 4.92
Timeline
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Innovate Energy is a Solar Power Installation company based in Nowra and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes
Innovate Energy Solar Reviews
Highly Recommended
Couldn’t be happier with service provided by Matt and the Innovate team. From the initial consultation through to the installation, the team have been easy to deal with and very professional. Customer service is excellent and the installation was very well done and not obtrusive. Would highly recommend them for anyone looking for an install in the Illawarra/South Coast areas. Show additional informationLilli Pilli Solar Installation
The installers Rex, Tyler and Mark were prompt in their arrival on the day, efficient in their installation of the equipment, neat and tidy with the work and cleaned up after themselves. I was happy with the work. Show additional informationGreat Customer Service
Mat from innovate was very professional and accommodating. The quote while not the cheapest was for what I asked for and they worked with me to deliver the system that I wanted not what they thought that i should be installing.The installation was on time and completed quicker than I expected and the tradesmen made sure that they cleaned up after completion of the system.
They have organised the connection to the grid we are now waiting for the electricity company to complete this which should be in the next 10 days or so depending on scheduling. Show additional information
Excellent company
Excellent and value for money service from start to finish. Show additional informationEfficient and prompt
The boys just left after instillation. They were prompt, pleasant and efficient. The work looks great! Can’t comment on how well it works as the meter box needs work but I’m confident everything will be fine as all other contact with the company has been great. Very happy! Show additional informationGreat
Great quote.prompt install.basically what was agreed and quoted was what was supplied and when. Show additional informationInnovate energy
The sales and quote was very prompt and friendlyThe guys arrived on time and the install completed same day , I was impressed how quickly and tidy they worked.
They also arranged for the grid connection after install Show additional information
Happy Customer
Great local company, with prompt and professional service. Very happy with all aspects of their service. Sales staff were knowledgeable and professional. Installers were typical Ausy tradesmen who arrived early and got stuck in. They adapted to my requirements and the bespoke nature of my house to install a very effective system. Following installation, following customer service was helpful and swift. Show additional informationVery professional team from Quote to Finish.
All staff courteous, knowledgeable and helpful. Install team on time, adaptable and efficient. Can highly recommend this business. Show additional informationExcellent Solar Installation
Highly recommend Innovate Energy for Solar installation.Quoting had most accurate information to make choice easy.
Installation was timely, professional, and high quality.
Install team were polite, friendly, and left the site spotless.
Even checked on our satisfaction personally some weeks later. Show additional information
Solar installation.
From the quote to paperwork received to a very prompt installation the service was of a very high professional standard. Would highly recommend. Show additional informationGood Australian company
Innovate Energy installed my solar system just recently. I am very happy and would recommend this company.Always answered the phone, the tradespeople were well mannered and professional as well as punctual. It was a painless experience for a very high quality product and installation.
The kind of experience you hope for but sadly rarely get.
Regards
Gary Picken Show additional information
Innovate Energy
From start to finish this was an easy process, efficient and friendly and easy to deal with.I guess only time will tell as to how good the system is but at this point with monitoring via the solar app all seems to be doing the job.
Show additional information
Good brand, IEC.
Alison on sales was a joy to deal with for general enquiries, proposal & quotations. The expedition of the process happened swiftly & professionally. Our needs were comparably matched by IEC proposals. Alesha in administration was frequently following up on progress, providing informations prior to booking of installation date. After sales services have been courteous and supportive. Installers Tylar & Mat were punctual, polite and did a fantastic job. The installation were professional and neat. Lastly, Innovate Energy was chosen base on the positive reviews found here in SOLARQUOTES and it is a choice we did not regret and highly recommend. Thank you. Show additional informationStress free installation
The system was installed and running within 3 weeks of contacting Innovate. I got one other quote but I picked Innovate because their system only required 18 panels versus 20 for the same output. Alison who did the quote and the guys doing the installation did a great job and explained everything. Effortless exercise. Show additional informationService second to none A1 service
What a business the owner should be very proud of staff sale to installer second to none would recommend this company to anyone service is A1 keep up the good work and thank you Show additional informationAll good so far
Went well so farBut to early to know if I brought the right system Show additional information
Awesome team of installers and a very quick installation!
The team at innovate solar were fantastic to deal with.The ladies came out to quote us and we received our quote within a few days. They ensured we were going to get the best value for our money and ensured that our system suited our energy usage needs!
Our system was installed a 2 weeks after quoting and the installation was done in two days, all panels and a Tesla Powerwall.
The guys who did the installations were very friendly and polite, they arrived when they said they would and they cleaned up after themselves. Once the installation was completed they ran us through the Tesla app and the solar app and explained how the whole system works.
I would highly recommend Innovate to anyone looking to have solar installed!
Thanks to the whole team for an excellent experience. Show additional information
Fantastic Service
From the initial quote to the finish of the installation, I could not fault innovate energy. Very helpful at the quote stage, turned up exactly on time, completed the install and cleaned up and provide the information I needed. Would highly recommend them!! Show additional informationSeamless installation, great company to deal with.
A knowledgeable, friendly, and patient salesperson. My questions were promptly and professionally answered. I was given an installation date and time. The team showed up precisely on time and everything went smoothly. They organised everything. Communication throughout the entire process was exceptional. A small problem encountered after the install was quickly rectified. Overall I couldn’t be happier. Show additional informationBest value for money system with great company employed installers
The salesman, Jamie Stevens, was very informative and came across as very honest and personable.The 2 installers came, they worked well, they completed the installation without a single issue and left in under 6 hours.
Yes they arranged the grid connection and we received notification yesterday from Essential
That the upgrade will take place in a few days. ALL GOOD Show additional information
Efficient and professional work ethic
I was amazed how thoroughly and quickly the Tesla Powerwall 2 arrived. A binding agreement was arranged simply online and within a week the installation performed in a day. The finish was neat and tidy and the power outage only a few minutes. Having a battery with 10% charge means the first night will be off grid. Wow. And it fitted the existing 6.5KW solar system Show additional informationCustomer focussed team with experienced installation team.
The quotation process was easy and effortless, while being informative. The installation timing was better than expected and the team were punctual, polite and tidy. There was a small glitch due to a faulty connector but this was remediated efficiently. At all times the company were responsive to my questions and provided quality information. Show additional informationGreat customer service and installation
If I could give these guys 10 stars for customer service I would!! So easy to deal with and always friendly.Quick service from when we enquired and had Matt come out to our home to give us a quote. We felt like we were given personalised options for our needs and didn't feel like we were being pushed in a certain direction.
They have helped with everything that we needed to do with Origin as well which has made the process that much easier!
Couldn't be happier with the job and service!! Show additional information
Good service. Quick installation.
Very prompt in supplying quotes for two systems with different panels and inverters. Installation process explained to me very clearly. Installation itself was very professional and tidy. Grid connection was attended to promptly. Show additional informationInnovate Energy - Happy customer positive experience
Innovate Energy provided me with a very easy and rewarding solar experience. It started with making contact to get a solar installation quote to compare with previously acquired quote. Allison was very responsive easy to talk to and had good recommendations to implement my requests. Her quote was transparent and itemised which others weren't. Price was also better for same equipment. A winner.Installation day was just as good with Tyler and Matt who turned up smiling and and polite. They worked in a well planned and organised manner. Workmanship and materials were all excellent. They were clean and tidy leaving no trace of being here.
The system was up and running before they left as I have a previous system and all the requirements were in place.
All in all I would not hesitate to recommend Innovate Energy as my experience from the first contact through was good. Show additional information
Innovate electrical services
Excellent neat clean tidy and knew their brief,took away rubbish Show additional informationSolar installation
Puntual tidy courteous sorted all the solar wifi connections and liased with electricity company Show additional informationBest ever
Seen a lot of installations, our’s is the best ever. Lovely people, installation faster than expected, all paperwork and certification done on our behalf. Can’t recommend high enough. Good tidy installation, looks great.E+ R Show additional information
Very happy with Innovate Energy
Mat came to inspect the property prior to quoting, and the time from agreement to installation was short.We're very happy with our system and with the peace of mind that comes with the long warranty. Show additional information
Quick and efficient job
Two of the three recommended solar installers contacted me and each had a site inspection within a week of notification by Solarquotes.The Canberra-based installer made no contact with me.
Both local companies explained and provided comprehensive quotes. I decided to accept Innovate Energy’s quote as it was a few hundred dollars cheaper for the same system inverter and panels.
Luckily Innovate had a cancellation of an already booked installation so that my job was substituted and completed within a week of accepting the quote! This was definitely quick service.
The only additional unexpected cost was about $200 for a WIFI extender to communicate with the Fronius inverter. Show additional information
No Problems
I was quite impressed with the speed of installation after accepting the quote. The boys work hard and everything that was promised was done. I have no complaints. So far the system is running well. Show additional informationTrustworthy supplier. Installation.
Mathew came to quote and answered all my queries. He listened to my concerns re structural capacity of roofing( 40 year old residence. A dodgy build). Convinced me re shading issues and incorporated micro processors in quote. He looked in ceiling man hole to check structural concerns. I checked out his office/ factory in South Nowra. Small but growing and should be there for the future. His presentation was good, gave me a folder with solar information which he would quote. Also contained a photo of all his employees. Installation team of 3 arrived on time and left the premises clean and tidy. Our 9.6kW battery will be installed next week . Innovate energy are organising connection to the grid etc.We will be instructed on managing and running the solar system next week after system is fully operational. Show additional information
I’ve dealt with a few electrical company’s and these guys are by far the best!
I’ve dealt with a few electrical company’s and these guys are by far the best! Show additional informationSmooth process, good quality of information provided and well-done install
Smooth process, good quality of information provided and well-done install Show additional informationCouldn't be happier
Innovate Energy completed a 6.6kw solar installation for us three months ago. Their quote was the best that I received of the four companies that responded. They are a local south coast company and were efficient, friendly and professional in all aspects of the job. Jack led the installation and I was particularly impressed with his expertise, work ethic and communication skills. The system is working perfectly. Couldn't be happier. Show additional informationEfficient and on time. Clean and tidy. Fantastic job
Easy to deal with and all questions answered quickly and accurately. They turned up when they said they would and the installation went to plan and they gave accurate estimates and supplied information on getting connected with our existing power company Show additional informationGreat install
All good except for new meter had to chase them after two weeks hadn't informed electric provider Show additional informationFriendly people to deal with.
Sales/quoting was ok, we think the salesman may have been quiet new to the job.Install whent well and on time and the boys were very professional in there duties. Very tidy and helpfull.
Customer service leaves a little to be desired, having to call them to get things moving and find out whats going on. But a talk with Matt resolved most issues. Show additional information
Very satisfied.
The site visit and quote was very informative. Three very efficient installers completed the job in a day, removed all rubbish, gave good instruction and the system generates +5kw, as expected. Show additional informationNeat installation, but many delays!
Cheapest of four quotes, and had good reviews, so chose Innovate. Also based quite nearby, which will help if there are any problems.Installation originally planned for a Monday, but that was delayed at last minute to the following Friday ("broken panels")
Installation took all day, but not in the pattern which had been established by the salesman, as it would have created practical difficulties. So ended up with panels which have more shade than the original pattern. Installers did not have inverter with them
Inverter finally installed a couple of weeks later. A neat, professional job. In fact, the three guys we met were all very pleasant, helpful and did a neat, tidy job.
Three weeks later, I hadn't heard from Origin Energy about installing the smart meter. They said they hadn't received a request from Innovate, so I called their office, to discover that the request had been sent to the wrong energy provider! Meter is now set to be installed on 7 April. The original quote was given on 6 February, meaning it will be at least two months before we can sell our power
Overall, I would recommend them but be prepared for delays, and keep on top of the office staff! Show additional information
Only one local company contacted me via your service.
I had a quote from a Sydney mob prior to contacting you.
Their quote was less than the local and the gear rated slightly better per your equipment comparison list.
We opted for the local supplier because in the event of a problem he is only a phone call away.
He also agreed with my proposed site suggestion and was happy for me to perform preparatory work.
I am a licenced contractor and a former solar installer. Show additional information
I had a quote from a Sydney mob prior to contacting you.
Their quote was less than the local and the gear rated slightly better per your equipment comparison list.
We opted for the local supplier because in the event of a problem he is only a phone call away.
He also agreed with my proposed site suggestion and was happy for me to perform preparatory work.
I am a licenced contractor and a former solar installer. Show additional information
Great installer with great attitude
The Boys were all great workers got in and got it done. Great communication and friendly. Show additional informationEasy Install
Sales quoting was very good Jamie took the time to come out and explain the process. The installation was performed with “a minimum of fuss” and the clean up afterwards was quick and efficient. Show additional informationVery helpful and professional
The sales quoting process was very good in that the company sent a representative to look at the site and explain everything. Unfortunately the representative apparently missed something and asked me about additional payment for this before the installation, but accepted that I was disinclined to pay any extra and installed the system anyway.The installation was done while I was at work but my wife was home. From all accords, the installers were excellent.
I am awaiting a response from the installers regarding a query I raised a couple of days ago regarding the connection. Show additional information
quick, good serice, not pushy
Quote was quick. Nice Guy.Installation was done up and running in 5hrs for 20 panels on a 2 storey roof.
I already had some panels , was running power from the new panels into the grid 10min after installation. Show additional information
Quality installation
Very professional installation very polite and friendly crew a credit to company. Sales rep was personable and friendly and the only one to actually come to the house and discuss what was needed. Show additional informationGreat installation team
Sales team super informative and promptly replied to emailsInstallation team punctual clean enthusiastic
All grid connections organised for us by team Show additional information
Great service, professional team, nothing is too much trouble
The whole process from quoting to completing our install was seamless. Great customer service, they follow things up when they say they will and best of all they got the job done without any hiccups. Thanks to you all and happy to recommend your services to others. Cheers Tim and Jen Show additional informationGreat knowledge and reliable service.
Sales and quoting process was accurate and honest, installation team arrived on time. Grid connection was done with ease. Show additional information