Innovate Energy Reviews
4.6
Leave a review Based on 34 ratings Aus Ranking
- 5 star 13
- 4 star 19
- 3 star 2
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.50
- System Quality 4.56
- Customer Service 4.56
- Installation 4.88
Timeline
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Innovate Energy is a Solar Power Installation company based in Woollamia and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes
Innovate Energy Solar Reviews
Efficient and on time. Clean and tidy. Fantastic job
Easy to deal with and all questions answered quickly and accurately. They turned up when they said they would and the installation went to plan and they gave accurate estimates and supplied information on getting connected with our existing power company Show additional informationGreat install
All good except for new meter had to chase them after two weeks hadn't informed electric provider Show additional informationFriendly people to deal with.
Sales/quoting was ok, we think the salesman may have been quiet new to the job.Install whent well and on time and the boys were very professional in there duties. Very tidy and helpfull.
Customer service leaves a little to be desired, having to call them to get things moving and find out whats going on. But a talk with Matt resolved most issues. Show additional information
Very satisfied.
The site visit and quote was very informative. Three very efficient installers completed the job in a day, removed all rubbish, gave good instruction and the system generates +5kw, as expected. Show additional informationNeat installation, but many delays!
Cheapest of four quotes, and had good reviews, so chose Innovate. Also based quite nearby, which will help if there are any problems.Installation originally planned for a Monday, but that was delayed at last minute to the following Friday ("broken panels")
Installation took all day, but not in the pattern which had been established by the salesman, as it would have created practical difficulties. So ended up with panels which have more shade than the original pattern. Installers did not have inverter with them
Inverter finally installed a couple of weeks later. A neat, professional job. In fact, the three guys we met were all very pleasant, helpful and did a neat, tidy job.
Three weeks later, I hadn't heard from Origin Energy about installing the smart meter. They said they hadn't received a request from Innovate, so I called their office, to discover that the request had been sent to the wrong energy provider! Meter is now set to be installed on 7 April. The original quote was given on 6 February, meaning it will be at least two months before we can sell our power
Overall, I would recommend them but be prepared for delays, and keep on top of the office staff! Show additional information
Happy Customer
Great local company, with prompt and professional service. Very happy with all aspects of their service. Sales staff were knowledgeable and professional. Installers were typical Ausy tradesmen who arrived early and got stuck in. They adapted to my requirements and the bespoke nature of my house to install a very effective system. Following installation, following customer service was helpful and swift. Show additional information
Only one local company contacted me via your service.
I had a quote from a Sydney mob prior to contacting you.
Their quote was less than the local and the gear rated slightly better per your equipment comparison list.
We opted for the local supplier because in the event of a problem he is only a phone call away.
He also agreed with my proposed site suggestion and was happy for me to perform preparatory work.
I am a licenced contractor and a former solar installer. Show additional information
I had a quote from a Sydney mob prior to contacting you.
Their quote was less than the local and the gear rated slightly better per your equipment comparison list.
We opted for the local supplier because in the event of a problem he is only a phone call away.
He also agreed with my proposed site suggestion and was happy for me to perform preparatory work.
I am a licenced contractor and a former solar installer. Show additional information
Great installer with great attitude
The Boys were all great workers got in and got it done. Great communication and friendly. Show additional informationBest value for money system with great company employed installers
The salesman, Jamie Stevens, was very informative and came across as very honest and personable.The 2 installers came, they worked well, they completed the installation without a single issue and left in under 6 hours.
Yes they arranged the grid connection and we received notification yesterday from Essential
that the upgrade will take place in a few days. ALL GOOD Show additional information
Easy Install
Sales quoting was very good Jamie took the time to come out and explain the process. The installation was performed with “a minimum of fuss” and the clean up afterwards was quick and efficient. Show additional informationVery helpful and professional
The sales quoting process was very good in that the company sent a representative to look at the site and explain everything. Unfortunately the representative apparently missed something and asked me about additional payment for this before the installation, but accepted that I was disinclined to pay any extra and installed the system anyway.The installation was done while I was at work but my wife was home. From all accords, the installers were excellent.
I am awaiting a response from the installers regarding a query I raised a couple of days ago regarding the connection. Show additional information
Customer focussed team with experienced installation team.
The quotation process was easy and effortless, while being informative. The installation timing was better than expected and the team were punctual, polite and tidy. There was a small glitch due to a faulty connector but this was remediated efficiently. At all times the company were responsive to my questions and provided quality information. Show additional informationquick, good serice, not pushy
Quote was quick. Nice Guy.Installation was done up and running in 5hrs for 20 panels on a 2 storey roof.
I already had some panels , was running power from the new panels into the grid 10min after installation. Show additional information
Quality installation
Very professional installation very polite and friendly crew a credit to company. Sales rep was personable and friendly and the only one to actually come to the house and discuss what was needed. Show additional informationGreat installation team
Sales team super informative and promptly replied to emailsInstallation team punctual clean enthusiastic
All grid connections organised for us by team Show additional information
Great service, professional team, nothing is too much trouble
The whole process from quoting to completing our install was seamless. Great customer service, they follow things up when they say they will and best of all they got the job done without any hiccups. Thanks to you all and happy to recommend your services to others. Cheers Tim and Jen Show additional informationGreat knowledge and reliable service.
Sales and quoting process was accurate and honest, installation team arrived on time. Grid connection was done with ease. Show additional information
Supplier was held up by rain, but finished installation on Christmas Eve. I am very happy with the job and waiting patiently to get the grid connection completed with a new smart meter.
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Good service, easy to deal with company. They weren't pushy like some of the sellers were.
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The guys turned up at 7am just like they said, they were well presented, were courteous, they installed everything neatly and left no rubbish behind.
If you want to get this kind of service from a solar company than get in touch with these guys.
A+ Show additional information
If you want to get this kind of service from a solar company than get in touch with these guys.
A+ Show additional information
The guys showed up on time, worked really hard though bad weather. They were extremely polite and helpful. They cleaned up after themselves. The quality of work was exceptional.
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Innovative Solar were very professional, every person from sales through to installations was experienced in the industry.
They designed the right size system for our home and was great to hear they only install Fronius & Mono panels. Show additional information
They designed the right size system for our home and was great to hear they only install Fronius & Mono panels. Show additional information
The whole process of selecting product and supplier was made so much less stressful having the support and information supplied by Solar Quotes.
Innovate Air and Electrical did an excellent job of the installation. The installation was completed in one day (commenced at 7am and powered up by 5pm). The installation is very neat and tidy and there was not a stray wire or piece of cardboard left behind. The installation team were both professional and polite. Show additional information
Innovate Air and Electrical did an excellent job of the installation. The installation was completed in one day (commenced at 7am and powered up by 5pm). The installation is very neat and tidy and there was not a stray wire or piece of cardboard left behind. The installation team were both professional and polite. Show additional information
Matt was the only installer that suggested optimizers. After researching the product and having a good look at my property i realised it was the right product for me. Matt bet his reputation on the product he installed and i am happy with it.
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I advise to have a qualified electrician closely involved in the loop.
The Solarquotes web site was a brilliant tool to help me navigate through the labyrinth of choosing the appropriate system for our needs. Well done Solarquotes! Show additional information
The Solarquotes web site was a brilliant tool to help me navigate through the labyrinth of choosing the appropriate system for our needs. Well done Solarquotes! Show additional information
Mat was local, informative, pleasent, knowledgeable and punctual.
His co-workers were equally curtious and obligeing.
The finished product was first class and the worksite left spotless Show additional information
His co-workers were equally curtious and obligeing.
The finished product was first class and the worksite left spotless Show additional information
Visited the house for the quote and made sure the Foxtel dish would not cast a shadow on the panels. Other quotes were done using satellite photos only and required the dish to be removed which would have increased our total cost.
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Excellent _ a very efficient installer who advised us on the best system for our needs and gave us a good price. Matt and his co-worker worked non stop on the Thursday installing the panels and inverter, he then returned on the Sunday and completed the electricals and set up my iPad with the App. Matt was very knowledgeable, professional and polite. We’re looking forward to the benefit of solar panels.
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