Sunboost - Company Review Notice Sunboost - Company Review Notice
Sunboost

Sunboost Reviews

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97% 0%
3.5

Based on 298 ratings 1 Review removed

About

Bell Solar Pty Ltd, trading as Sunboost, is a solar retailer headquartered in New South Wales and operates Australia-wide.

The company doesn't reveal much in the way of background on its web site, but Sunboost is a part of National Solar Energy Group (NSEG), which claims to be the "largest integrated solar company in Australia".

NSEG states Sunboost has installed more than 200MW of solar power systems across the country - and the company has achieved that in a relatively short time.  

Sunboost reviews here on SolarQuotes submitted by Australians who have had solar panels installed by the company tend to be mixed in terms of ratings and feedback on quality of service and installation, as you'll see below.

Reviewers report paying: $3,500 - $5,991 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Sunboost Reviews (298)

Show Most Recent reviews from All timeacross Australia

Average Scores

3.8/5

Value for money

3.6/5

Quality of System

3.6/5

Installation

3.4/5

Customer Service

  • 5 star 57
  • 4 star 125
  • 3 star 26
  • 2 star 30
  • 1 star 60

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No help from installer

No help at all
Inverter rating: 1/5
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Very disappointing

System installed 3months ago and doesn’t show pv generation in real time.

System was not setup properly as well and changes were made several times

Calling service is extremely frustrating and they don’t answer simple questions. They didn’t understand what I was asking either and thought that real time generation, consumption and grid isn’t possible

Sadly this will end up in court

Inverter rating: 1/5
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Sunboost we’re fine this far as we have had installed this week. On Top Solar n Electrical installed system they were prompt professional and appear to have done a good job.

Good apart from sunboost did not do pre site inspection just an online. Installers had re configure placement which was fine once explained why.
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Sunboost were able to provide the exact quantity system I wanted. The installer was exceptional

They were a little pushy wanting money up front.
They did have the best price for what I wanted.
I had to take charge of the design of the system as the salesperson didn’t have much of an idea.
It was all done ver the phone which wasn’t ideal.
The contracted installer was excellent and communicated well. He worked with me on designing the best configuration for placement of panels and inverter.
Overall happy but thought the sales side of the experience could have been better.

Panel rating: 5/5
Inverter rating: 5/5
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Unsatisfactory response from the customer service team.

Unsatisfactory response from the customer service. Hard to believe that they are dragging the client for no answer at the end. Extremely poor service and cannot be recommended to any third party. Installers are far most worst that they do not plan what they need for the installation viz site inspection and walked away cool without any feedback about the issue that they faced. Simply wasting the customer's time for nothing.
Panel rating: 5/5
Inverter rating: 5/5
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Cost effective choice

I considered 5 quotes before making a decision. 3 of these were organized by Solar Quotes. The variation in system capacity and associated cost were enormous. While most people quoting appeared quite knowledgeable from a technical aspect, very few focused on the financial aspect namely the projected payback period. Eventually I took a leap of faith (in spite of several bad reviews) and went for the cheapest system that (all going well) will give me a projected 2 year payback. Be prepared to negotiate with this company and make sure you have everything in writing. Having said that, once we were through finalising the quote everything has gone very smoothly. At this time I would happily recommend Sunboost Solar.
Panel rating: 5/5
Inverter rating: 4/5
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Not working

When it worked it worked well but to walk away from any responsibility just 6 weeks out of warranty speaks volumes for the company. I think people need to be aware of the type of company they are dealing with.
Inverter rating: 1/5
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Excellent

We are very happy with our solar system. Our system was installed on time and very efficiently. The installation guys were brilliant and spent time explaining how the system works. Sales staff were extremely friendly and helpful. Had to call service desk for help on the app only because of my own stupidity and they were very helpful. Our electricity account has halved and will come down even more when I train the wife when to do washing /cooking etc. one very happy customer thank you. Based on my experience I have no problem recommending Sun Boost.
Inverter rating: 5/5
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Stole Money

Wanted to purchase a system and was told by them that he would have to up the price by $50 so the system could make the relevant discounts ... First Red Flag
Next $1010 was taken as a deposit instead of the $1000 stated ... never mentioned the surcharge if done by card and i asked if there was any difference if bank transfer or card and he responded "no it just gets approved quicker by card" .... Second red flag.
Now they are saying its mine and the banks problem to follow up ... terrible customer service and lies to get you to sign with them
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great value for money

Thanks to Solar Quote website I was armed with information on which products to buy. We have the Solis inverter with Jinko panels. All working well. Installation was done quickly and on time.
The phone sales people were pretty aggressive and not overly helpful. You could tell all they wanted was a sale. I was able to get the system supplied and installed for around less than half the price of the 3 companies that Solar Quotes sent.
Without the Solar Quotes information I would have paid $11000 for a 10kw system. Instead I looked around and found the same products for $5400.

Panel rating: 5/5
Inverter rating: 5/5
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Hopeless

Hopeless, I feel conned. Cannot recommend this supplier. But they're not concerned.
Inverter rating: 1/5
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Timely install and neat work

Sunboost offered a cheaper solution of the same products quoted through solarquotes
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System hasn't worked since installation

System hasn't worked since installation. And they don't reply to emails or phone calls
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The system was purchased based price. The supplier did try to extract extra funding for working on a tile roof, however this was denied as the supplier was aware of this fact when they quoted.

Quote was lowest of all suppliers who contacted us.
The installation when well. No hassles.
Everything worked correctly after install

Inverter rating: 1/5
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Original Review on 17-09-2022:

Installation completed

Installation completed and having a quick look at production before turning system off till power company updates meter box, it seems to work great. Happy with production despite it being overcast. Installation was delayed due to bad weather but when they returned it went smoothly and everyone was polite and professional. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

11 months later we asked Sune: "Are you happy with the performance of your system so far?"

Yes. Should recover costs within 3 years, all going well.
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The unit was installed 11 days after i gave the okay. I was given a full rundown and they helped me set up my mobile so i could monitor the system

1- sales and quoting process was a bit daunting as i kept getting calls from all over Australia from different offices about info that was required
2- installation was done 11 days after the go ahead and the workers onsite removed my old system and stacked it and all the rails neatly onsite for me to recycle
3- all connections and approvals were quickly and efficiently handled by the company

Inverter rating: 5/5
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Good price and service

Their quote was considerably lower than others and the service I received was excellent.
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Safety of Installation

SunBoost are not a good company. They suck you in take your money and that's where the customer service ends. Sunboost will not bother to rectify even if it is a safety issue such as not having installed Isolator Switch. They will not send a representative out to look into problems and they have no technical backup or support. Upon insisting for several months I had original installer attended the site . Even though he is Licensed Electrician and CEC accredited he will do only what Sunboost wants, even if he considers it is an issue. They are a disgrace and should not be allowed to continue operating in Australia.
Inverter rating: 2/5
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Very happy

SunBoost were very professional from sale to installation!! I dealt with 1 representative through the whole process & he was polite, informative, efficient & available. It all went smoothly, quickly & at the best price for the same product.
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Great service

Was told by other companies to be very careful if I went with Sunboost ...... had no problems so far
Inverter rating: 4/5
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Smooth Process from Quoting to Installation to Post-Sale

Their customer service was great and always replied to my questions promptly from quoting to post-sale. The installation team arrived around 7:40am and finished the job around 2pm, they answered my questions politely and professionally. The installation was great and tidy. The team helped me to install a large inverter cover with a small extra cost.
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Excellent Installer

Professional ,punctual ,very polite installers.The overall installation looks great
Panel rating: 4/5
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Amazing value

Submitted online enquiry. Received a call back checking details and address etc. the price advertised was the same price quoted. Paid 10% deposit in instalments. I kept them in the loop about the progress of our build despite major delays they were fantastic and extremely understanding of our situation. They honoured our quote and deposit despite not being installed for 18 months (due to no fault of theirs, it was on our builders).
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 16-08-2022:

Nothing was a problem. Turned up on time, walked me through the system. Couldn’t ask for more

Your quotes were delivered on time and visitation was very amicable. The price and quality was what swayed me to Sunboost. Others did not come close sorry!
I thank you for your service - it was very professional
Cheers Lloyd
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Lloyd: "Are you happy with the performance of your system so far?"

Let you know !!
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Great value and great service

They offered us a deal too good too refuse. Excellent service and communication. They organised everything.
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Fast and effective

No complaints so far, everything has been connected and the installer ensured any cracked roof tiles were replaced, he also noted old cracked roof tiles and replaced those as well which were not part of the installation. During the Autumn period prior solar panels I was averaging around 52 kw per day. Since the installation my usage is around 23 KW per day.
Inverter rating: 5/5
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Very satisfied with the installation. Professional

Work carried out professionally and installed efficiently and on time as arranged.
Inverter rating: 4/5
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Highly Recommended

Great to deal with. Half the price of 'I want Energy'. I got good panels and a recommended inverter with excellent warranties. Install team were professional, quick and communicated very well. They sent the paperwork to the wrong energy retailer but are fixing that.
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Cost competitive system with quality installation

Helpful and knowledgeable sales and service people. Willing to negotiate on size and type of equipment, as well as price.
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Totally Stressful and incompetent Company stay clear!!

Beware of SunBoost
Who have managed to has mess up quotes, changed prices with surcharges, messed up install and now at the last hurdle they have fallen again, with the grid connection.

They have lied (written in emails and on voice calls) and blamed installers for delays when they weren't able to supply them with panels, blamed installer for re-scheduled due to weather when they hadn't booked them and now blaming installers for wrong meter connection and therefore wrong EWR paperwork being submitted to Origin/Energex

All errors I have had proof from messages sent to installers, always when they never instructed correctly.

This order process started on 26th Jan 2023 for early February instal. Now 20th April and still no connection surcharges and now more meter connection delays due to incomplete meter work wrongly instructed... WTH!

This has been the worst and most stressful out of 4 solar instals in SE Qld we have carried out!
Be warned!!!

Ps just so you know I am not just a grumpy old man. I am happy to celebrate many businesses positive behaviours and have posted many, but also as likely to dish out if they are un-trustworthy or unreliable and offer bad customer service.
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Sunboost installation

Good and negotiable sales process
Installation was completed quickly, installers very helpful and polite, grid connection paperwork completed within a day
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Best price but couldn't fit planned system.

Best price for panel and inverter combination.
Staff were slow in communicating install dates, etc.
On install at had to downsize to 5kw as couldn't fit 6.6kw system on roof
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Straight forward

I had gathered as much information I could in regards to the brand of panels and inverter. Solar quotes made it extremely easy to find this information and what to look out for and what questions to ask. Resulting in making my choice confidently.

Was updated by the sales person often of where they and I was in the process of installation. Was open to discuss different sizes of systems and inverters as well as providing official documentation for each product. Installation was completed smoothly, installers answered any questions I had.

Grid connection is yet to be completed. Given that it is Christmas they have informed me they will be updating me shortly after New Year’s Day.
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Very happy with Sunboost

Great overall experience with Sunboost. The salesman I dealt with went over and beyond, giving me the best deal ( by thousands) I received. Installation was quick and expertly completed, and after sales has been easy and uncomplicated. I would highly recommend Sunboost to anyone.
Panel rating: 5/5
Inverter rating: 5/5
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Sunboost - do not believe the rubbishing by other installers!

Unfortunately, the installers suggested by solarquotes were unprofessional ans abusive towards both myself personally, and sunboost professionally.
Make sure to get at least one quote from outside the solarquote suggestions.

Inverter rating: 5/5
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Use Sunboost... all the others I got quotes from were simply out to get your money.

What I found is that the solar industry is full of snake oil salesmen. Sunboost was welcome relief. Not only was the quote from Sunboost about 1/3 of the rest, the sales people at Sunboost were to the point and their product and service did the selling. I was really fortunate I came across sunboost through my google search.
Panel rating: 5/5
Inverter rating: 5/5
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Local installers used to install my system. Great company! Sunboost were also good to deal with, great price

Sales/quoting process was the hardest part - but went well.
Installation: fantastic! Professional, friendly, efficient, punctual, tidy and helpful. The installer also assisted with the app connection and set up and contacted the retailer for me for the grid connection.
Overall a great system and I’m very happy

Panel rating: 4/5
Inverter rating: 4/5
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Had to replace water damaged ceiling twice

Feb 2021'had Sunboost system installed. All seemed fine. March 2021 rains poured into kitchen ceiling via cracked tikes under solar panels caused by installers. Entire kitchen ceiling had to be replaced and roof supposedly repaired. July 2022 a second bout of water through gap in tikes that had not been repaired properly. Original Sunboost installer would take not responsibility for shoddy tike repair they had arranged in 2021. Multiple emails and telephone calls with Sunboost resulted in second installer confirming water had entered through improperly repaired roof tikes. Sunboost would not pay for repairs to ceiling and destroyed kitchen cabinets, they would only agree to pay a small iinsurance excess which I refused. They said in email that the original installer had caused the problem but as more than 12
months Sunboost accepted responsibility but would not pay for the damage. I had to use house insurance to pay for Sunboost caused repairs and no doubt my premium will increase.

Shoddy installation caused crack tiles and first ceiling destruction. Pathetic customer support for second ceiling damage and kitchen cabinet replacement.

I would not recommend Sunboost to anyone based on installation and after sales support.

Inverter rating: 4/5
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Great job by installer.

A little pushy but very polite! And very good with support of the installation.
Inverter rating: 4/5
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Was installed in less than one day send nice big panels 22 panels all together with two converters

They sent the paperwork to AGL only they are a bit slow the box will be done on the 27 th
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Better than most

Nobody wants to install bird netting. Neighbour’s system has pigeon infestation.
Installation team excellent.
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Great service from Sunboost

Sunboost gave me a competitive quote, no strings attached. Their installer did a great job.
Panel rating: 5/5
Inverter rating: 5/5
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This 1.50 star review was removed at the request of the reviewer

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Good service and timely installation on a weekend

Quoting and Negotiatons were well and polite
Installation was arranged over a weekend as requested
Meter installation by energy provider took time but it wa OK.

Panel rating: 5/5
Inverter rating: 4/5
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Great experience

Everything went very smoothly from the phone call to get solar all the way down the line
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All good but, $200 for referral of friends unit not paid

No issues with my 2 house units, but promised $200 for referrals job completed no money and contact numbers no longer available?
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Best value for money

Had a very low quote that was matched by sunboost, Installed in 3 days from quote
Excellent customer service, called me often to check on install process

Inverter rating: 5/5
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Good installation team. Good advice.

Quoting was smooth and fast and good advice.
The installation team are good. the 13.2 Kw system with the Inverter installation only need 6 hours to complete.
Customer service is reasonable. I am generally satisfy their service.
The grid connection has been installed during the installation of the inverter.

Panel rating: 4/5
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