Adapt Energy Pty Ltd Reviews

Based on 108 reviews

  • 5 star 21
  • 4 star 81
  • 3 star 6
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.27
  • System Quality
    4.38
  • Customer Service
    4.50
  • Installation
    4.51

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About Adapt Energy Pty Ltd, Solar Installers

Adapt Energy Pty Ltd
Platinum Partner

The team at Adapt Energy have a passion for renewable energy. With over 10 years industry experience (including a 100kw system for the Loughlin Bros Transport Equipment) and expertise developed working on a wide range of projects over the years. From small scale residential solar systems, to medium size hybrid projects to large scale ground mounted arrays. Our organisation is built on mutual respect between us and our clients, our installers, our suppliers, the local communities we operate in and our natural environment. We have built a reputation in the industry for providing a tailored approach to every customer and finding a solution to their specific needs. Serving all of Queensland and Adelaide, we have a network of suppliers to ensure we can be flexible with the products we use and are not restricted or biased towards one particular brand. Our motivation when suggesting a certain product or system design is to benefit our customers and help them achieve the best outcome, not to increase our profit margins.

Adapt energy fit into a gap in the market where so often we are seeing the wrong thing being done in the solar industry with misleading sales advice, cheap components and poor workmanship it can become very confusing for consumers. Adapt energy only offer products that have stood the test of time and while we have very affordable options for customers looking for shorter term solutions we refuse to compete on the bottom of the market where often customers are left with faulty products and no warranty support despite being promised 30 year warranties. Instead we use proven products with sound financial backing, presence within Australia and often third party insurance for extra peace of mind.

 

 

Adapt Energy Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Adapt provided a quality product for a reasonable price. They were polite and fast with their installation, they have been great throughout the process. Show additional information
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I was very impressed with the prompt service I received from all staff I interacted with. Show additional information
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Adapt was fantastic, great price, friendly company. Our property in is in Cairns so I was a little nervous dealing with a company I couldn't meet face to face but they were so professional and easy to deal with. Their local installer was really excellent. Took the time to properly explain the whole job, there was an old system that had been put on by the previous owner (1kw) that had to be removed and they took the time to do it properly and to address some roof issues that were revealed once they removed the old system. Honestly cannot recommend them highly enough. Show additional information
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Adapt energy were excellent to deal with. Great communication. The installers were very professional. I would recommend without hesitation. Show additional information
Thank you Finn,

I/we had the system installed yesterday. It's been working for about 21 hours and we are extremely happy with the installation.

The service from Adapt Energy was excellent. The salesman knew his stuff. He was not pushy. Once I had made the decision I was passed onto a second person who arranged the installation. I was given a date about three weeks prior to installation and it went exactly as planned. The installers were proficient and professional.

Having had some experience with the building industry, sales people and suppliers for all the various building materials used in construction, plus all trades and services. I would rate this team to be as good as any I have dealt with.

Thanks again for your work, Finn it has been most helpful to us. (eg rating panels and inverters etc.)

Kind Regards, Steve
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Excellent communication and service. I chose to go with Adapt Energy based on reviews I had read and the quality of their customer service. Very happy with all elements of our experience. Show additional information
System ordered but yet to be installed. Show additional information
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All in all, it was a very good experience, from all aspects, from quote through to turning it on or hooking the system up. Only one thing, it would have been a much greater experience if a sales rep had of actually come out and physically visited our site. Show additional information
The system has been installed for only two days so opinion should be reviewed two quarters after a couple of power bills. However, in every respect so far, Adapt has been top class. Show additional information
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We've tossed about the pros and cons of installing a solar system in our home for a couple of years. We've reached out to providers and I was never convinced I was getting what I wanted, I sense that I was being quoted for what suppliers wanted to sell me and not necessarily what I needed. Adapt Energy broke the mould in terms of listening to our needs and offering the best solution. We were not disappointed. The preamble was clear, the installation was on time and professionally delivered. The SJB Team did a great job and treated the installation in the same manner that they would have done if they were fitting a solar system to their own home. The after sales service was quick, informative and no fuss. Well done Adapt Energy. Show additional information
I have not advised Adapt about this , but after the solar installation , the power point to the spa pump was not working. A private electrician was called to fix this. He advised that the connection was left unconnected. The solar installation, though is awesome. Show additional information
I have not had it installed as yet.Not till the 13th December. It took a lot of mucking around with quotes before we decided on Adapt. So I am hoping all will go well. Get back to me in about 2 months time and I'll let you know then what I think of the whole thing.Going solar is the only way, could be made a bit easier if you don't have to read so much and get confused on what brand panel and size you need, with what you can afford. Show additional information
Very understanding and flexible. Show additional information
Adapt Energy were great to deal with. I had done a bit of research before hand so consultaiton was quick and they agreed that what I wanted was appropriate. They ordered my REC panels at the same time as another large commercial project they were doing, resulting in me getting an excellent deal on REC's.

The local installer did a pretty rough job, panels out of alignment and waving, hacked up switch board. The work was carried out by a 4th Apprentice and Preovcational student with the electrician off site. Adapt Energy, immediatley sent the installer back out to completely remove and reinstall the hardware on the roof with the licensed electrician on site. The Installer did a decent job second time around but it shouldn't have taken the customer to point out a large number of problems requiring rectification. Took 2 months for the installer to correctly submit paperwork to Ergon which meant a delay in using the system.
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I found the whole Solar Quotes process great value & of great assistance. I made good use of your sources of information & explanations.
The only thing for me to now judge is reliability of components & customer service from Adapt Energy if ever required.
Great job Solar Quotes & I will be singing your praises to anybody who I talk about solar too.
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I initially was going with another but when they sent documentation it stated NSW as the state and not QLD. I could not get ahold of contact person after hours i.e. weekend. I felt they didn't treat me as a customer, just a number. I was impressed with Adapt Energy as Jeff is contactable up till 7pm 7 days a week. They were very prompt in letting me know of holdup on installation of a week. Which worked out well as at the 11th hour I changed to individual micro inverters on panels after speaking with them. This was not a problem at all. The installation man was very prompt and right on time (a day early actually) and notified us of exact time they would be here. Very professional. Show additional information
System installed but not yet connected to Ergon - hard to rate until finalised Show additional information
Installers - terrific, polite, chatty
Got the installation done quickly and professionally
Could not be happier
Thanx Adapt and Crew
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Waiting on a solar edge inverter before installation can be booked. Show additional information
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I received some earlier quotes for a larger and cheaper system. I chose to go with Adapt Energy because Jeff seemed knowledgeable, and quoted a good choice of Inverter and Panels. Alana was very nice and organised everything well. The installation team were very punctual and experienced. It took a little while for Ergon to connect the system, so I have only had it connected for about a week. Show additional information
Right from the word go to the very end of our insulation we found Adapt energy a great company to deal with. Jeff McGill the rep was very knowledgeable and helpful. Show additional information
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THE WHOLE EXPERIENCE FROM PAUL AT THE START, TO THE FINISH, I WOULD LIKE TO THANK EVERY ONE INVOLVED FOR BEING VERY PROFESSIONAL, DO HIGHLY RECOMMEND
THANKS TONY
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The installation and service from the office staff was excellent.
Office staff kept me informed of the process and the installer was happy to answer any questions.
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System installed ready to go but Origin still have not connected me to the grid.
All paperwork and application done 31 July 2018 . Origin still have not even loaded me on their system for the changing of the meter ,waiting 8 days!!!
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Roger knew his product and he took the time to talk to us. the other companies were not willing to talk and negotiate on price. Show additional information
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I am waiting to see how it works out, I went for a Solax power station with an LG Resu 6.5 because we get frequent power outages in storm season. At installation on 2 Jul the Wifi card did not work and required replacement which happened a few weeks later. While waiting I tried the Emergency power supply by turning off the grid, the resulting buzzing sound after change over was not right and sounded like it was about to start burning. It turns out it is likely a faulty contactor which was diagnosed by the electrician when the Wifi card was replaced. I am still waiting for feedback on the replacement of the contactor in the solax power station. Following installation of the Wifi I saw that in the afternoon the inverter continually reboots, I have been sent some new settings which I have input and it seems to have improved but not prevented the spikes in the production and feed in.
The system seems to be able to produce good power and will meet my needs but there are still some installation issues to resolve. I hope this is an isolated case of bad luck with the card, contactor and settings.
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Everything was done for us and all our questions were answered professionally and with all the detail we needed. Overall a great experience. Show additional information
Very good customer service and installation. Everything happened as discussed. Show additional information
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I'll know more once Ergon do the swap over of the metre and we all fully functional. Show additional information
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A few tried to sell the best on the market at a premium price but by the time I paid it back I would have lost the benefit of solar.
I chose good quality inverter with at least 10 yr warranty
Mid range panels with good reputation & Australian supplier incase needs replacing.
I have enough space on roof to add 2 extra panels of mid range panels to compensate for slight less efficiency compared to the high range ones. Ultimately produce similar power for 3-4 thousand dollars less. If it does what the supplier says it does. Won't know till it is up & running
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Only had installation yesterday - 21/6 so still waiting for Ergon Energy to do their part before it is can work for us. Show additional information
Richard the salesman was very knowledgeable, Alana very polite on the office phone when booking in the installation team, & what can I say but the installers were absolutely professional, efficient & communicated very well. When calling us to say they would be a certain time & actually turning up on time I was impressed as I'm in the country. Very professional company. I would highly recommend!!!! ps price was excellent too. Show additional information
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