Adapt Energy Pty Ltd

Adapt Energy Pty Ltd Reviews

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4.6

Based on 381 ratings 4 Reviews removed

About

Adapt Energy - Company Overview

Founded in June 2015 Adapt Energy was launched to make a difference. Solutions with real long-term benefits to our clients and the environment. Selecting products with industry leading performance, longevity, ethical practices and sustainability results in the maximum benefit to our clients.

Adapt Energy is a distinguished and award-winning leader in the field of residential & commercial solar, battery, and EV charging solutions. With an unwavering commitment to sustainability, innovation, and customer satisfaction, we offer a comprehensive range of services to meet the diverse energy needs of businesses, organisations, and communities.

Core Competencies:

  1. Comprehensive Renewable Solutions: We specialise in delivering integrated solar, battery storage, and electric vehicle charging solutions that reduce carbon footprints and promote energy independence. From small-scale installations to multi-megawatt projects, our installers expertise spans the entire spectrum of solar, battery, EV charging and energy management solutions.

  2. Turnkey Project Management: Our end-to-end capabilities ensure seamless project execution. We handle design, procurement, installation, and ongoing energy management, providing clients with hassle-free access to sustainable energy solutions.

  3. Industry Recognition: As a recipient of the REC Solar Professional of the Year award and esteemed partnerships including Fronius Solutions Partner Plus and Tesla Powerwall Certified, our expertise and reliability are acknowledged by industry leaders.

  1. Trusted Partnerships: We work for renowned entities like Brisbane City Council through the Brisbane Sustainability Agency and we are delivering a national rollout of solar & batteries for the ABC. Other notable clients include PCYC, GC Suns, Koolbeanz, Betta Electrical, Amcal Pharmacy, Delta Automation and more, reflecting our ability to earn the trust of respected organisations.

  2. Ethical Sourcing and Sustainability: Our dedication to environmentally and ethically sound product sourcing underscores our commitment to responsible business practices and sustainable development.

  3. Unrivalled Quality Standards: Our installation practices adhere to industry-leading standards, guaranteeing reliability and performance for the lifespan of the systems we deploy.

  4. Customer-Centric Approach: Customer satisfaction is at the heart of our operations. We excel in customer service, offering ongoing support and solutions tailored to each client's unique needs.

  5. Cutting-Edge Technology: Our utilisation of cutting-edge monitoring solutions ensures that clients have real-time insights into their energy systems, promoting efficiency and informed decision-making. 

Reviewers report paying: $6,000 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Adapt Energy Pty Ltd Reviews (381)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.6/5

Value for money

4.7/5

Quality of System

4.7/5

Installation

4.7/5

Customer Service

  • 5 star 170
  • 4 star 194
  • 3 star 17
  • 2 star 0
  • 1 star 0

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Great Experience

We were delightedly surprised by the whole process - Adapt was prompt with responding initially, was quick to organise installation once we agreed to go ahead and the company who did the installation were absolutely fantastic- well organised, prompt, very personable and assisted with everything we needed. Adapt has also followed up promptly to make sure we were happy with the outcome- all up VERY impressive- many thanks to you
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Top notch service & advice

I was very impressed with Tyson who first contacted me following my request for 3 quotes via the Solar Quotes website. He was really informative and we discussed what our solar needs might be. He gave really sound advice and suggested I delay getting a battery until I know what I was drawing off the grid. He provided 6 quotes - 3 different sizes and 2 different products. The follow up has been fabulous with the panels installed, they contacted my energy provider to get that set-up too.
Was really impressed with the quality of service and advice Adapt Energy provided.
Have already recommended Adapt Energy to friends.
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Very satisfied - Highly recommended

Thank you Adapt Energy!

Tyson, our solar consultant, was friendly, answered my questions promptly, followed up and did not mind preparing proposals for different configurations. I am really happy with my final choice of panel, inverter and configuration.

A big thank you to Dylan Wright, CEC-accredited installer, and his team, Harry and Caleb. The team arrived early and discussed the location of the inverter and the process, which was nice. The installation went smoothly. The Energex person who installed the feed-in tariff meter later said that the inverter-meter box installation was the best he had seen. Thank you very much Harry

Thank you everyone.

Panel rating: 5/5
Inverter rating: 5/5
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Top quality system and customer service - no grid power needed and generates even in a severe tropical cyclone!

I spent a lot of time getting detailed system information and quotes before I chose Adapt Energy to install my system. The sales team were focused on my specific needs and gave detailed responses. Adapt Energy's ethical stance regarding the manufacturers' production practices and product portfolios impressed me. The quoting process was easy, with detailed written quotes available for a range of options.
The installation was efficient and very neat. The installation team were respectful and responded to questions about the system and the installation, including the optimal positioning of the panels.
Adapt Energy organised every step, including the grid connection.
The after-sales service has been amazing - prompt, friendly and knowledgeable. Without hesitation, I have been given step by step phone instructions about turning the system off and on again when necessary.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Fantastic service and excellent install.

The sales process was excellent. The process occurred during our house move and Inny was understanding and patient whilst we settled in. Solar was the No.1 priority for the new home which is why it occurred during the move. We were expecting an install in the New Year but were surprised when we got a call 3 days after signing the contract that an install day was available the next day. The installers were extremely polite a knowledge and we were up and running in around 6 hours. Considering the guys had to remove the old system before the new one went up the time taken was excellent. We were connected to the inverter app and explained how it worked and it is nice to know we are already generating more than we are using which is always good for the back pocket. Thanks so much guys, everything was so painless.
Panel rating: 4/5
Inverter rating: 4/5
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Original Review on 03-02-2023:

Excellent Experience

Excellent in all aspects; very happy. Worth the extra money.
My criteria: agreeable people; knowledgeable; technically competant
Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Philip: "Are you happy with the performance of your system so far?"

Overall, yes.
I have more energy than expected in summer and less energy than expected in winter; but about right on average.
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Very professional

We found Adapt Energy fantastic throughout the whole process. From the quote, admin and the installation team were amazing. Answered all our questions and provided us with lots of great information. The whole process went very smoothly and professionally. Highly recommended
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An incentive was offered by Adapt Energy Pty Ltd for this review. Learn more here.

Fast, efficient and great communication

From start to finish Adapt Energy have been great to deal with. The quotation process was fast and hassle free, staff were knowledgeable and didn't try to sell me anything I didn't need or wasn't a quality product. The install was arranged incredibly fast and minor issues were dealt with quickly and efficiently. I had arranged several quotes from other companies, Adapt Energy were one of the only companies to follow up within a reasonable period in a courteous way. Their local installer did an amazing job, his attention to detail and aesthetics was excellent. I would definitely recommend Adapt Energy.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 08-12-2022:

Peace of mind

Quality product with top installation chaps from Chinchilla. No fuss and friendly people. I felt confident with their experience and ability to get the installation done properly with good communication between them and respect. Attended the property as planned on time and were well presented.

Adapt Energy lived up to their good name and easy service. Thankyou.
Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

11 months later we asked Jo: "Are you happy with the performance of your system so far?"

I had a simple installation process with no issues. Soon after though I starting having error code 567 then the system continually shut off, code 102 which meant I was not able to benefit from the energy potentially produced from solar throughout the day. Very upsetting. I was unable to receive support or help and understanding from the installer to find solutions. I was ghosted.

Ergon sent information gathered from my solar readings through to Toowoomba. I now have a system that produces but will have an error code 567 come up most days. At least it doesn't shut down now.
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An incentive was offered by Adapt Energy Pty Ltd for this review. Learn more here.

Excellent customer service after the fact

Great operations team at Adapt Energy. My system was installed over 18 months ago but each time I have an issue (getting new wi-fi, getting a new electrical switchboard, got my roof redone so the panels had to come off), I ring the operations team, and I get excellent service. Big thanks for Bronwyn and Kat for their continued service. May I say it's also very nice to get the same staff members more than once, and not have to repeat my story 10 times to different people. I'm happy I went with Adapt.
Panel rating: 5/5
Inverter rating: 5/5
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Thorough customer service who made sure to fit the system to our needs and setup

Great service, excellent installers, easy overall experience. Happy with our system.
Inverter rating: 4/5
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Very good over all experience

We had an over all very good experience from our initial contact with Owain, in sales, to installation and support from the installation team. We really don’t have anything negative to say. In our opinion Adapt Energy are an excellent company with a very good quality product.
Panel rating: 5/5
Inverter rating: 5/5
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No BS, quick install, reasonable price, used a professional contractor and was an efficient process.

All good thanks very much would recommend Adapt Energy and Barra Electrical.
Panel rating: 5/5
Inverter rating: 5/5
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Professional no nonsense installation.

The sales/quoting process was as I hoped it would be, clear comprehensive and to the point.
The home installation was Polite, Tidy and Punctual
They helped organise the grid connection with ENERGEX after the install. I only had to wait a couple of days
for the new digital meter to be installed.
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Good price. Good service. Friendly and professional staff. Pleasure to deal with.

Easy process, using a fast and comprehesive quoting system. Very quick to respond to questions and make suggestions.
Installation was quick and looks fantastic. The installers clearly knew what they were doing, as they did 26 panels plus inverter in under 4 hours.

Panel rating: 5/5
Inverter rating: 5/5
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All You Need for a Solar Installation of the Highest Quality

The sales/quoting process was fast and efficient. The sales person knew their product and could answer any questions and guide you down the process road to having Solar at your home. From woe to go with the sales/quoting process, I found it very easy making the choices that I needed to make. This process included the sales/quoting person being able to access your place of residence via google and from there the planning was simple. The next step of installation took no time at all ( only a couple of weeks) and again I found the installer to be professional, friendly, efficient, tidy and well organised. Installation on both of our properties took less than a day. The installer was amazing . The customer service and followup were extremely well co-ordinated and of course they organised the grid connection as well. All in all the people that I dealt with I would have no hesitation in recommending to anyone needing Solar. This company is awesome !!
Inverter rating: 5/5
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We'd give this team 11 out of ten :)

Today three superb blokes from GC Adapt Energy installed a new high quality solar system. They rolled in with a trailer load (20) of REC panels and a Fronius inverter. Removed the old and dysfunctional 2011 system and the new racks, cables and finally the new panels. At the end, lead man Dylan carefully explained how everything works and then took all the rubbish to the tip. Our property was left neat and tidy. The blokes were a delight have onsite and valued a home made smoko in their one break. We highly recommend Adapt Energy, starting with Steve Wilding investing three hours to help us novices - he's superb; Brownyn in Operations was a delight and the install trio with fabulous. Thank you
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Helpful and thorough service

Adapt Energy installed our system over 3 years ago; they were quick and efficient with good follow-up service. When a fault developed on the roof wiring recently they provided great troubleshooting and sent out engineers to help rectify the problem. They helped with remote diagnostics and took care of all warranty replacements for us. We're now fully operational again.
Panel rating: 5/5
Inverter rating: 5/5
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Great Service

The quoting process was very good. Owain was very professional and helped us to be clear in what we wanted.
Inverter rating: 4/5
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Happy Customer

My journey with Adapt Energy has been amazing from the sales quote to the install and after sales service! I am still a bit confused that my 10kw system doesn’t ever produce at full capacity nor does it hold high capacity for long durations which means that most times I am still on the grid but I suppose it all boils down to the sun! Happy customer in general though!
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Solar Installation

The sales team were excellent, provided all the necessary information and options. They did not push any sales or upgrades, just provided the facts.
The installation team arrived, installed the system, handed it over with a full explanation of the system. They were tidy and polite. Overall a great experience.
The customer team provided me with a follow up call to ensure all went well.
Ergon have contacted me and I look forward to passing power back to the grid.
Great job, well executed.
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Great service and advice

The Adapt sales person was able to answer all my technical questions and helped me to understand the pitfalls of buying from not reputable businesses.
Solar systems are complex and require specialists to guide which products suit our needs and for the technical installation too. Adapt have been great through the entire process
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Fantastic

From start to finish everything was fantastic the quote from sales person professional, honest no bs, and always available if we had any questions or concerns. The installation team were fabulous very respectful, patient and fast. Cleaned up at the end, set up the app and explained clearly how everything worked. Very happy we went with this company
Inverter rating: 5/5
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Great Installer

Adapt Energy provided excellent service, from sales to installation. I highly recommend them.
Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by Adapt Energy Pty Ltd for this review. Learn more here.

Professional Experience

Adapt Energy were very knowledgeable and understanding on helping me decide on what system would suit me the best. The process from start to finish was well communicated and very professional and on time. The install went smoothly, and the staff were very friendly. Highly recommend Adapt Energy to anyone thinking about installing Solar.
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Excellent customer service from the beginning to the end

The team explained the whole process and gave great advice along the way. Excellent customer service from beginning to end.
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Outstanding Job, no hesitation in recommending this company

The interaction with Adapt Energy was outstanding, Owain as principal point of contact was absolutely brilliant and could not be faulted in any way. He really went above and beyond. The installation was faultless and nothing was too much trouble for the team.
Inverter rating: 5/5
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Great ????

The service from Adapt Solar was fantastic. Steve Wilding was very responsive and the installation team did a great job.
Panel rating: 5/5
Inverter rating: 5/5
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Very Professional

Quality system as we expected and very professional installation with a great after sales service team
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic Installer

Adapt energy provided me with very efficient and professional service from the quotation to the installation. Steve and Dylan are both very knowledgeable and went above and beyond to make sure everything went smoothly. I was initially going to go for slightly cheaper option but I am glad I didn’t. It’s still early days and I am still waiting for my Energy meter to be changed before can enjoy the solar rates. I will update if any different a few months from now..
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Great experience

Great service from start to finish.

Friendly and knowledgeable sales person. Drone pictures of roof prior to install. Tidy and efficient install team.

Inverter rating: 5/5
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An incentive was offered by Adapt Energy Pty Ltd for this review. Learn more here.

Fantastic overall experience

Smooth and clear explanations when quoting
Installers were quick, efficient and clear about what and when they required something
All customer service has been fantastic
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A good all round experience from initial advice, quote to the final insulation.

From the initial quote to insulation and connecting to the grid a faultless transition
Inverter rating: 5/5
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Great experience

Thank you so much to all the people who we have dealt with in the last few weeks. Nothing has been too much trouble. Everyone has been very helpful. Thanks again. Let the savings begin!!
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Original Review on 14-08-2022:

Very easy and good to deal with overall

Although requested there was no onsite consultation. As a result the installation panel layout differs from initial quotation. Whilst not onsite, Brett's incites and suggestions proved to be valuable in our final decision.
Our installer, Jamie and his crew were prompt, polite and efficient. He was quite informative about the inverter, assisting me to install the monitoring app. P.S. Jamie, we still have your screwdriver.
Smart meter was installed within the 15 business days as arranged by Jamie and Adapt Energy.
Happy with the service , await our first bill.
We would like to thank Finn and the team at Solar Quotes for the information that lead us in the right direction.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

11 months later we asked Cheryl: "Are you happy with the performance of your system so far?"

Yes, we have been in credit with our power supply company since installation….that is our expectations amounted to, so yes the system is performing well.
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Highly recommended!

Highly recommend Adapt Energy.

Established contact through the Solar Quotes medium and Steve came out (as one of three from Solar Quotes). Steve was professional, prompt and articulate. Steve was very clear is managing our requirements, and detailed our options with in-depth, yet easy to understand information. There was no pressure, just factual information; with clear quotes.

Adapt and Steve took time to understand our requirements, including installation aesthetics, and worked hard to meet our wishes...which they did.

Dylan and the install team arrived when they said they would, were very conscious of any impact on our neighbours, explained every step and completed the install on time, and without a hint of an issue. And...they tidied up extremely well once they had completed the job.

Once everything was done, I was contacted by Bronwyn to ensure everything was done to our satisfaction (which it definitely was) and to ensure we had all of the warranty certificates and other information packs.

It became evident quite early in the process that Adapt were going to be our preferred supplier, and we can safely say that they exceeded all of our expectations.

Thank you to the whole team at Adapt.
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very helpful

excellent service
I didnt wait for long for the installation.
The system has functioned well.
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Happy Customer

The initial quoting experience was without pain. Very knowledgeable young man, who answered all questions in a professional manner

Installation team turned up on time, and commenced work immediately. The supervisor talked me through the system, in a language I could easily understand. Whatever apprehension I may have had, disappeared then.

We've had the system some seven months now, and are very happy. I would thoroughly recommend this company
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Happy with system and installation.

Happy with whole process, especially the installer who did a great job.
Panel rating: 5/5
Inverter rating: 5/5
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This 2.00 star review was removed at the request of the reviewer

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PV installed

Fair'
Good installation on time , a quicker than expected
Good service,
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great installer and solar company.

adapt energy gave good advice throughout the whole process from quoting to installation. The installer was very polite, punctual and tidy.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 04-07-2022:

Happy Customer

Installers did a good job under some tough circumstances. They are always a phone call away and answer my questions or concerns. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 5/5

10 months later we asked Brett: "Are you happy with the performance of your system so far?"

System is on point as it should be being a premium system.
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Quick and efficient

Inny from the sales team was very helpful and patient with all my questions and provided multiple quotes based on my needs.

Initially, I requested a 3-phase change from a single phase for my house. But it proved costly because of the location of the box with regard to the house mains point. I opted to install a battery to the system, rather than go for a 3-phase upgrade, which had less of a value for my energy needs.

The installers, Hyden and crew knew their stuff and professionally installed our solar panel system in a day. We installed a 32 x Risen 415W panel which is a 13.28kW system with 2 x Fronius Primo 5 GEN24 inverters to a single-phase house.

On the second day, battery installer Zaren installed a BYD battery which was a 13.8kwh HVM with a backup box, timer for hot water & smart meter to complete the installation just before the Xmas break started.

On both days the installers were polite, tidy and also punctual with their time.

Inverter rating: 4/5
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Excellent customer service, quality solar system

They did an excellent job on the installation. It was well managed and very easy from my end. Very well priced for the quality of the system. Would definitely use again.
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Excellent Service & Installation

Very helpful sales team. Installers (Sam & Michael) knew their stuff and professionally installed our system. Was completed in two days. Fronius SmartMeter also installed. System is ready for a BYD battery later on this year.
Panel rating: 5/5
Inverter rating: 5/5
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Seamless project!

I found Adapt Energy via Solar Quotes, and the service is fantastic, the planning phase was seamless, they understood my needs (had a clear vision what I need w some experience so we didnt started at begining), and then the installation was seamless, painless experience. 14 kwh Solar 3 phase Storage System and smart monitoring. The team arrived in time, was friendly and professional, when they left we had a 100% up and running system, and they left the site clean and tidy. They solved some minor issues instantly (wrong pre wires) Also the price was right and compare to the value extremly cheap :)
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Very happy

Accommodated all of our requests and a very tidy job. Good explanation of how it all works
Inverter rating: 5/5
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An incentive was offered by Adapt Energy Pty Ltd for this review. Learn more here.

Great experience

No pressure, very knowledgeable sales team. Great installers and excellent follow up support. Very highly recommended Adapt Energy.
Panel rating: 5/5
Inverter rating: 5/5
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It's in - and 'cranking out' solar energy!

Adapt Energy was the only business out of the three suggested businesses to respond with interest to my enquiry for a quote. The other businesses were too busy to assist with a quote/installation. So I'm very glad that Adapt Energy did respond, and it was within 24 hours - excellent! The quoting process was efficient and effective, and they had kept my original file to refer to. The company rep [Steve Wilding] submitted the second quote very quickly and then responded to my follow-up enquiry about price increases, comparisons and performance of units. Unfortunately, the price of the solar system had increased significantly over the two years that I procrastinated on following up on my initial enquiry and my final decision to have solar installed. That's my own fault ... so, if you are considering solar: so, don't delay!

The installers were very polite, neat, tidy, efficient and hard working. The installation was very fast: done by 3pm. I was shown how to install the app - a wonderful tech invention! The handover was also easy and professional.
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