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Adapt Energy Pty Ltd Reviews

Based on 93 reviews

  • 5 star 17
  • 4 star 70
  • 3 star 6
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.27
  • System Quality
    4.34
  • Customer Service
    4.47
  • Installation
    4.46

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About Adapt Energy Pty Ltd, Solar Installers

Adapt Energy Pty Ltd is a Solar Power Installation company based in Parkwood and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes

Adapt Energy Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
We've tossed about the pros and cons of installing a solar system in our home for a couple of years. We've reached out to providers and I was never convinced I was getting what I wanted, I sense that I was being quoted for what suppliers wanted to sell me and not necessarily what I needed. Adapt Energy broke the mould in terms of listening to our needs and offering the best solution. We were not disappointed. The preamble was clear, the installation was on time and professionally delivered. The SJB Team did a great job and treated the installation in the same manner that they would have done if they were fitting a solar system to their own home. The after sales service was quick, informative and no fuss. Well done Adapt Energy. Show additional information
I have not advised Adapt about this , but after the solar installation , the power point to the spa pump was not working. A private electrician was called to fix this. He advised that the connection was left unconnected. The solar installation, though is awesome. Show additional information
I have not had it installed as yet.Not till the 13th December. It took a lot of mucking around with quotes before we decided on Adapt. So I am hoping all will go well. Get back to me in about 2 months time and I'll let you know then what I think of the whole thing.Going solar is the only way, could be made a bit easier if you don't have to read so much and get confused on what brand panel and size you need, with what you can afford. Show additional information
Very understanding and flexible. Show additional information
Adapt Energy were great to deal with. I had done a bit of research before hand so consultaiton was quick and they agreed that what I wanted was appropriate. They ordered my REC panels at the same time as another large commercial project they were doing, resulting in me getting an excellent deal on REC's.

The local installer did a pretty rough job, panels out of alignment and waving, hacked up switch board. The work was carried out by a 4th Apprentice and Preovcational student with the electrician off site. Adapt Energy, immediatley sent the installer back out to completely remove and reinstall the hardware on the roof with the licensed electrician on site. The Installer did a decent job second time around but it shouldn't have taken the customer to point out a large number of problems requiring rectification. Took 2 months for the installer to correctly submit paperwork to Ergon which meant a delay in using the system.
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I found the whole Solar Quotes process great value & of great assistance. I made good use of your sources of information & explanations.
The only thing for me to now judge is reliability of components & customer service from Adapt Energy if ever required.
Great job Solar Quotes & I will be singing your praises to anybody who I talk about solar too.
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I initially was going with another but when they sent documentation it stated NSW as the state and not QLD. I could not get ahold of contact person after hours i.e. weekend. I felt they didn't treat me as a customer, just a number. I was impressed with Adapt Energy as Jeff is contactable up till 7pm 7 days a week. They were very prompt in letting me know of holdup on installation of a week. Which worked out well as at the 11th hour I changed to individual micro inverters on panels after speaking with them. This was not a problem at all. The installation man was very prompt and right on time (a day early actually) and notified us of exact time they would be here. Very professional. Show additional information
System installed but not yet connected to Ergon - hard to rate until finalised Show additional information
Installers - terrific, polite, chatty
Got the installation done quickly and professionally
Could not be happier
Thanx Adapt and Crew
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Waiting on a solar edge inverter before installation can be booked. Show additional information
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I received some earlier quotes for a larger and cheaper system. I chose to go with Adapt Energy because Jeff seemed knowledgeable, and quoted a good choice of Inverter and Panels. Alana was very nice and organised everything well. The installation team were very punctual and experienced. It took a little while for Ergon to connect the system, so I have only had it connected for about a week. Show additional information
Right from the word go to the very end of our insulation we found Adapt energy a great company to deal with. Jeff McGill the rep was very knowledgeable and helpful. Show additional information
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THE WHOLE EXPERIENCE FROM PAUL AT THE START, TO THE FINISH, I WOULD LIKE TO THANK EVERY ONE INVOLVED FOR BEING VERY PROFESSIONAL, DO HIGHLY RECOMMEND
THANKS TONY
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The installation and service from the office staff was excellent.
Office staff kept me informed of the process and the installer was happy to answer any questions.
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System installed ready to go but Origin still have not connected me to the grid.
All paperwork and application done 31 July 2018 . Origin still have not even loaded me on their system for the changing of the meter ,waiting 8 days!!!
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Roger knew his product and he took the time to talk to us. the other companies were not willing to talk and negotiate on price. Show additional information
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I am waiting to see how it works out, I went for a Solax power station with an LG Resu 6.5 because we get frequent power outages in storm season. At installation on 2 Jul the Wifi card did not work and required replacement which happened a few weeks later. While waiting I tried the Emergency power supply by turning off the grid, the resulting buzzing sound after change over was not right and sounded like it was about to start burning. It turns out it is likely a faulty contactor which was diagnosed by the electrician when the Wifi card was replaced. I am still waiting for feedback on the replacement of the contactor in the solax power station. Following installation of the Wifi I saw that in the afternoon the inverter continually reboots, I have been sent some new settings which I have input and it seems to have improved but not prevented the spikes in the production and feed in.
The system seems to be able to produce good power and will meet my needs but there are still some installation issues to resolve. I hope this is an isolated case of bad luck with the card, contactor and settings.
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Everything was done for us and all our questions were answered professionally and with all the detail we needed. Overall a great experience. Show additional information
Very good customer service and installation. Everything happened as discussed. Show additional information
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I'll know more once Ergon do the swap over of the metre and we all fully functional. Show additional information
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A few tried to sell the best on the market at a premium price but by the time I paid it back I would have lost the benefit of solar.
I chose good quality inverter with at least 10 yr warranty
Mid range panels with good reputation & Australian supplier incase needs replacing.
I have enough space on roof to add 2 extra panels of mid range panels to compensate for slight less efficiency compared to the high range ones. Ultimately produce similar power for 3-4 thousand dollars less. If it does what the supplier says it does. Won't know till it is up & running
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Only had installation yesterday - 21/6 so still waiting for Ergon Energy to do their part before it is can work for us. Show additional information
Richard the salesman was very knowledgeable, Alana very polite on the office phone when booking in the installation team, & what can I say but the installers were absolutely professional, efficient & communicated very well. When calling us to say they would be a certain time & actually turning up on time I was impressed as I'm in the country. Very professional company. I would highly recommend!!!! ps price was excellent too. Show additional information
It was a very good experience from start to finish. Show additional information
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Roof requires painting prior to installation (to be done end May) Installers aware and ok with this. Show additional information
I would recommend Adapt Energy to all my friends and family, they know what they are talking about and are honest and polite.
A great job by the whole team, Thank you guys.
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As our system is yet to be installed,I can't say anything much about performance of system. But all the information that you sent was invaluable in deciding on which system an what brands an company to go with . Thank You for all your help. Show additional information
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I did a lot of research on this site and others and knew what kind of system I wanted. I initially spoke to Jeff at Adapt who was very knowledgeable and able to answer all of my questions. We received a competitive quote that was for the quality products I was looking for. We had a couple of problems throughout our installation that were the fault of the installer, not Adapt Energy. Both Paul and Miles were extremely helpful throughout this process and repeatedly checked in that we were happy with our install, products and service. Show additional information
Installed quite quickly, pity ERGON cannot move as fast!! Show additional information
The men that performed the installation are absolutely sensational.
They explained the system & how to use it & they were extremely neat & tidy & cleaned up all debris & they even called to check when Ergon energy would change the meter & how it would also work . I am so impressed that I have already recommended them to family.
GREAT to deal with & easy to understand Just a great group of men.
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Our Installation got rained out but the installer on the day was very good. We went with Adapt Energy because their system was better quality for the price compared to one of their competitors and their service seemed a bit more professional than the other, even though it was a little more expensive . Show additional information
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Good job done on time and on budget. Show additional information