Adapt Energy Pty Ltd Reviews

Based on 244 ratings Aus Ranking

  • 5 star 94
  • 4 star 138
  • 3 star 12
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.50
  • System Quality
    4.56
  • Customer Service
    4.65
  • Installation
    4.66

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About Adapt Energy Pty Ltd, Solar Installers

Adapt Energy Pty Ltd
Platinum Partner
Adapt Energy Pty Ltd is a SolarQuotes Client (what does this mean?)
ABN: 62 778 983 929  ABN active since 10 Jun 2015 | The Trustee For Adapt Products Unit Trust
verified
ACN: 606 263 398  ACN active since 05 Jun 2015 | Adapt Energy Pty Ltd
verified

Reviewers report paying: $4,500 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

The team at Adapt Energy have a passion for renewable energy. With over 10 years industry experience (including a 100kw system for the Loughlin Bros Transport Equipment) and expertise developed working on a wide range of projects over the years. From small scale residential solar systems, to medium size hybrid projects to large scale ground mounted arrays. Our organisation is built on mutual respect between us and our clients, our installers, our suppliers, the local communities we operate in and our natural environment. We have built a reputation in the industry for providing a tailored approach to every customer and finding a solution to their specific needs. Serving all of Queensland and Adelaide, we have a network of suppliers to ensure we can be flexible with the products we use and are not restricted or biased towards one particular brand. Our motivation when suggesting a certain product or system design is to benefit our customers and help them achieve the best outcome, not to increase our profit margins.

Adapt energy fit into a gap in the market where so often we are seeing the wrong thing being done in the solar industry with misleading sales advice, cheap components and poor workmanship it can become very confusing for consumers. Adapt energy only offer products that have stood the test of time and while we have very affordable options for customers looking for shorter term solutions we refuse to compete on the bottom of the market where often customers are left with faulty products and no warranty support despite being promised 30 year warranties. Instead we use proven products with sound financial backing, presence within Australia and often third party insurance for extra peace of mind.

 

Installation Service Centres:

Cairns QLD - 69253 Bruce Hwy, Fishery Falls QLD 4871

Townsville QLD - 13 Gurney St, Garbutt QLD 4814

Toowoomba QLD - 123 Margaret Street, Toowoomba, QLD 4350

Loganholme QLD - U15/ 20-22 Ellerslie Rd, Meadowbrook QLD 4131

Adelaide SA - 182 Cormack Road, Wingfield, Adelaide SA 5013

Adapt Energy Pty Ltd Solar Reviews

Fantastic Company, Neat Install

Very happy with the level of service and advice provided by Adapt Energy both before, during and after sale. The install was done by Barra Electrical who were very professional and did a very neat installation. The system although only a few weeks old is working well and the Wi-Fi monitoring is functioning as it should.
Overall very happy and would have no hesitation in recommending this company and Finn Peacock's get three quotes option.

Supplier Reply

Thanks for the awesome review Paul, we're stoked! Show additional information

Great job well done

The installers were punctual, polite and tidied up afterward even though it was a very hot day. Show additional information

Great job but poor performance in closing out the job.

The installer knew his job well and did a good job of the installation. He did however fall down in the final small tasks of closing out the job. The inadequacies were:
1. Did not sign over the solar system so I could access the inverter until I requested it in writing.
2. When asked should I use the Fronius app of the web site I was not offered any information about a preference or the strengths or limitations of each
3. there were two issues with the installation of the timer on the hot water service:
a) obviously the timer should be set to a window where there is most likely to be excess solar energy available. The installer only set a logical window when I prompted him and asked him to set the timer to my specification
b) the installer failed to tell me that the timer would "get out" when there were supply interruptions (of which we have had many) so that it was eventually turning on the hot water when no solar power available. This totally defeats its purpose.
I have always said that the job is not done until the last paperwork is finished!
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fantastic service from start to finish with follow up checks, in formative, straight answers, no foggy stuff.

Sales and quoting was fantastic and very quick, with different produces available and to suit what you want from the system.
Installation team were very good, everyone new what job they needed to do, and were able to make changes as required on the day.
Customer service was great, good follow up and are on hand for any requirements we need.
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Fantastic Installation

The guys from Rockhampton who installed the solar panels were fantastic. They were professional and efficient. The only mishap was the company itself forgot to tell Ergon about the installation and we had to chase it up ourselves with a few phone calls. However, they apologised and rectified the situation straight away. The solar panels have been working great since installation. Show additional information

Great Company

Adapt Energy may not have been the cheapest quote we received but I feel we got an extremely good high quality system. Norman from Adapt was so helpful in answering all our questions and pointing us in the right direction.
This Installation was very professional, the installers were punctual and cleaned up everything afterwards.
Adapt organised our Grid Connection and all the staff were very good at keeping us informed of what was happening.
I would highly recommend this company
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Great product and service. Highly recommended!!!

A late quote from Adapt Energy and a bit skeptical at the beginning but everything went smoothly. Ray and other staff members are very helpful, trying their best. Excellent and highly recommended. Show additional information

Great team, professional and quality install

Adapt Energy were great to deal with from start to finish. We felt really comfortable with what the salesman Roger suggested and felt he really listened to our wants/needs. The installation team were highly professional and did a very thorough and neat job. The install happened on time and was completed as soon as possible. Really happy with our experience overall. Show additional information

Quality

Had Adapt Energy referred by solar quotes and from the first call I found Brett to be a no nonsense straight shooter. Industry knowledge and product knowledge was first class with zero pushy sales tactics. Was upfront about not being the cheapest as they pride themselves on quality products/installation and won't cut corners. Taking into account a family of 5 and other potential possibilities we decided on a 10.5kw system, as Brett said no one ever says they have too many panels but they do say they don't have enough.

Day of installation and had rain on and off, supervisor was quick to get guys off the roof and waited until safe each time. Thumbs up to the young man who approached ( and didn't try to hide it ) asking if I had any spare roof tiles as he had cracked one.

Waiting now on energy retailer.

Will recommend to any one to use Solar Quotes and if on the Gold Coast to get a quote from Adapt Energy
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Excellent preinstall service, smooth professional installation, good follow-up info and help so far

Adapt Energy were professional, considerate and helpful through the whole operation from Quote to Installation to completed set-up of the System. All of my concerns were dealt with quickly and patiently. Thanks to Miles, Ryan and Paul for making the Solar Installation a pleasant and stress free experience.

The Installers, Assured Connection, were punctual, friendly and very competent. The installation ran very smoothly and was completed in less than a day. Thanks to Fraser, Jack, and Simon for a job well done.
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Solar system

Adapt were easy to deal with, install needs some tidy up , but system seems good at early stages. Show additional information

No fuss Install

I went through Solar Quotes who had 3 professional companies contact me, the one I went with was Adapt Energy, Brett was very knowledgeable and did mind me asking a million questions and my one stipulation was that panels and inverter didn't come out of China, Brett was able to steer me in the right direction there. The installed guys did a great job. Very happy. Show additional information

Very pleased with Adapt Energy

Was impressed with Ray and the team from beginning to end. Always polite, professional, courteous and competitive on price. Answered all my questions well. Show additional information

Fast Effective and no Fuss Solar

Fast effective and friendly staff took care of the quotation and also visited our property. The installation was done fast and very professionally. I will recommend Adapt Energy to family and friends looking to install solar. Show additional information

Affordable high end solar.

The sales process was very good. Helpful and answered all of our questions.
Installation was very good. On time and tidy and they showed us how it all works etc. Only downside was when it came to installation it was realised we couldn’t fit number of panels on as quoted (we had to lose 2). There was no pre-installation site visit and we were aware of this (just the nearmap solar program that all of the companies use). Having said that, other companies that did visit for their quotes, quoted similar number of panels so we’d have probably been in same situation. Only way to avoid this is to pay extra for a roof site inspection.
But Adapt Energy were very good about it and gave us a slight discount.
Good follow up after installation. They got in touch with our energy supplier and we’re now just waiting for Energex to upgrade the meter and we’ll be good to go.
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Adapt Energy Review

Quote process was straight forward. The installation was quick, the team was punctual and tidied up after themselves. They took care of everything. Show additional information

Good professional job.

The Sungrow wireless and App are a bit shonkey and stop working periodically (again just now). However, the inverter and panels appear to be good. It was hard to set up the App and now works when it chooses. It reports a network problem, but the wlan is working fine. This does no impact the panels or inverter performance. Others appear to have reported the same problem. It is not a good recommendation that Sungrow have chosen not to fix it.

Very quick and neat install.
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Adapt energy is an awesome solar company

Very professional and helpful
The company kept us informed all through the process
They kept their promises and were reliable and timely
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Great company, easy to deal with and we're very helpful and informative

Sales and quoting was great, the install guys were very nice and polite and cleaned up after themselves. Show additional information

Cannot be Faulted!

From the very start Adapt Energy were professional, efficient and excellent to deal with. Their pricing was very reasonable and the installers were very polite and did a fantastic job installing my system. I would recommend Adapt Energy to anyone looking for a solar power system Show additional information

I would recommend this company to my friends and family if they were thinking of getting a solar installation!

Good first contact, sales answered my questions and provided me with more than enough information than I needed. th e installation had a few hiccups but was resolved by the installation team, who were very tidy and polite and a credit to their employer Show additional information

Customer service is excelent. Easy to talk with.

Customer service was brilliant. Easy to takl to and i dont feel intimidated or force to buy their product. Show additional information

A customers dream

I went with this company due to a a mature sales representative that gave me all the information I wanted without any sales pressure.
Installation is happening as we speak. The crew were on time and very polite cleaning up after themselves.
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Informative and Consultative

Just signed up, so not installed yet. The process so far has been very consultative and informative. We have decides to opt for a system that will eliminate our bill completely. Show additional information

Fantastic Installer

Very thorough at explaining options, various panels/configurations/size/inverters and how to best utilize everyhing. had longest workmanship guarantee (10yrs) and spent a lot of time going through options, rather than just pushing a certain system. Knew the electrical and technical side of things really well and knew their products, unlike some suppliers where I seemed to know more about their own panels they sold than they did. The team was polite, punctual, good communication, did a great clean job of install and didn't leave lots of rubbish and pieces lying all around. Show additional information

Excellent Service

The whole experience of using Adapt Energy was excellent; from system design, quoting then installation. No pushy sales people - just a focus on determining your needs then coming up with the best system to meet them. The guys who did the installation were outstanding. I would have no hesitation in recommending Adapt Energy. Show additional information

Professional and affordable

Overall the entire process was very smooth and easy.
Some minor issues were encountered with the installation of the hot water relay, but this was quickly dealt with by the sales staff at adapt and a generous refund was provided to remediate the issue.
Would highly recommend Paul and adapt energy.
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Great recommendation on the design and install, prompt post-sales support

Adapt Energy agreed to do a Price Match for a Quote I had designed selecting my own preferred components. Salesman didn’t try to talk me out of it or didn’t push me to purchase the large /expensive arrays. He focussed on what was good for our roof and what would work better.

The installers were very professional, arrived on time, mounted/installed components without any damages to the tiles and tidied up the cables/ conduits nicely. They completed and verified the work atleast 2 hours ahead.

There was a bit of confusion regarding paperwork which would be provided on completion which the after sales support has kindly contacted me and arranged on time. Hence I’d like to thank the team at Adapt for their prompt support and providing us a quality system installed. 5 stars for it.
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Review removed at the request of the reviewer

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Adapt energy were great to work with.

The team at Adapt were always responsive and available. We had great assistance during the sales/quoting phase which assisted in making our decision on system and supplier. Adapt responded punctually to any queries we and were also really helpful when it came to setting up the installation date and providing any associated paperwork. The installation team were punctual, polite, tidy and very professional. Show additional information

Highly Recommend Adapt Energy

The quoting process was simple and they organised installation quickly.
The guys were in and out in a few hours and more than happy to answer any questions I had.
Very neat and tidy work on the installation.
I would definitely recommend Adapt Energy.
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Issue free purchase and installation

Kept informed every step of the way. Installers arrived on time and were finished quicker than the estimated time.
Would certainly recommend this company
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Great service a little hiccup with the circuit breaker but they fixed it

Bronwyn is an asset to the company, very polite nothing is too much trouble. Show additional information

Efficient, punctual, good communication

All went smooth from the first call to the installation. The installer damaged the ceiling of one of our bedrooms but has so far organized a plaster and hopefully the painter will come this week.
Otherwise all good.
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Excellent process throughout

From the quote to booking to the actual installers, all were very professional people. Rain (LOTS of rain) interrupted the installation, and we were kept updated and informed the whole time. Working well. It's great to see the numbers on the App, as we were connected to WiFi monitoring as well. Show additional information

Very good service, installers came on time and performed a quality installation of panels and inverter

Great installation of inverter and panels, but installer needed to know how to properly setup the Fronius wifi smart meter Show additional information

Installed earlier than expected

Initially thought sales person was a bit 'pushy', but was knowledgeable and got us a good price.
They were able to get system installed pre-Christmas but still waiting for Ergon to connect us, so can't comment on quality of system as yet (e.g. on power produced).
Installers were efficient and tidy, working on a very hot day.
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Professonal install and good after install briefing

System arrived as ordered for quality and warranty purposes, installation was smooth and conforming to best location and eye pleasing location. The whole process was seamless and on time with my expectations, followed up by a call from the sales people to affirm my satisfaction. Show additional information

Great Team:

Sales/quoting very factual and no pushing on their behalf. Installation excellent service by two electricians, arrived on time and final presentation perfect. Grid connection was organised after installation. Guided me through the functions of Fronius inverter. Very satisfied with the whole process from beginning to end. Highly recommend Adept Energy. Show additional information

Helpful and informative

Professional service all the way through - guidance provided when requested Show additional information

Highly recommended

Thumbs up to Adapt Energy. Was so pleased with the entire service. Brett was so helpful with answering all my questions and working out the best solar system needed for our house. Install was neat and tidy looks fantastic. After sales support is amazing I had a software issue and it was fixed within the hour. I would highly recommend this company. Show additional information

Great customer service and communication

Good communication from helpful staff from quote to installation. Installers were polite and very pleasant and left everything tidy. Show additional information

A good experience all round.

Good price, good explanation of products and tailored a solution to meet what I wanted. I work with people who know a lot about solar so was asking questions to Adapt and they took the time to answer questions my colleagues we telling me to ask. Instillation went well - can’t comment on products yet as it’s only been on a couple of days (and it’s been raining since!) but all seems good so far. Show additional information

solar.

as above.very happy with installation and customer servicefair value for money and qualityof system. Show additional information

Fantastic comunication and installation experience...

After registering my interest with solarquotes, I was contacted by all 3 very quickly. I reviewed the systems offered and there wasnt anything that was a deal breaker for me. In fact I was rather impressed by all the quotes and the speed and communication they displayed. My decision in the end came down to the contractual obligations. One contract had a clause they could increase the price after the acceptance of the quote, but the buyer could terminate the agreement if they disagreed. Personally I felt this was disappointing because after going through the whole process then having to cancel the contract and then get someone else on board was unacceptable to me. Ray at Adapt Energy sealed the deal, he was extremely understanding of how I hate contracts and fine print like this, and dont trust companies that have a need to have so many clauses in what is a simple transaction. I pay the money, they install the product, so it should be that simple. I also texted Ray on a holiday, very early in the morning, and I took my finger off the phone and it rang so quick I could not believe it. He also agreed to vary the terms of the installation, and instead of up to 90 days to install that most of them have, we had a verbal agreement of 9 days. I did not feel any need to reword the contract, I took him at his word, and he delivered every detail of the installation, followed up after hrs and on weekends in his own family time. I love this guy. I also added some tigo optimisers for shading, after our agreement, but I didnt allow enough time for the arrival for the installers. When they arrived after the install, Ray organised them to come back 2 days later and they fitted them. I also want to mention their contractors were exceptional, polite, experienced, tidy, and genuinely were such good guys, Glenn and Damian. Fantastic.
If trust of word is highly rated by you, in this crappy world where everyone is trying to cheat someone, then Ray is who you call.
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Good solar installer to do business with

From the time I contacted Adapt Energy, I was given sound advice regarding the type of system that would suit my needs.

There was no excess waiting time for installation of the system, and the install team were pleasant and did a good job of the installation, connecting the Wi-Fi and explaining the shut down procedures of the system.

The Operations Team at Adapt were also very good in their response to anything that I needed to know.

Its only early days since the install, but the system is working fine.
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Amazing service from start to finish and best on price

Everything was professional and every question answered would definitely recommend Show additional information

Very nice fellas. Great job. Left jobsite clean. Very happy with the installation.

Adapt was great from the start. Top salesman was Ray. Knew his stuff! The only negative was there was a very long delay after the sale with no progress update, however after I made contact then I can only say the service was fantastic right through to the after installation follow up phone call & helping me through the internet progress. Just waiting now for our Energy company to do their bit then we are "cooking with gas"!!! Show additional information

A great experience from start to finish

The sales team were very knowledgeable and took the trouble to explain in detail the key considerations when choosing a solar system. There was no hard sell and indeed they seemed just as keen to get me the best combination of price and performance as I was. The installation was a breeze, with just one small hiccup caused by a miscommunication, which was immediately rectified. Very tidy, very punctual and no hidden extras. Adapt looked after all paperwork and interactions with the power company. Overall, I highly recommendation them. Show additional information

Happy customers

Prompt service and easy to deal with, very happy with the installation. Show additional information
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