Adapt Energy Pty Ltd Reviews

Based on 171 ratings Aus Ranking

  • 5 star 53
  • 4 star 110
  • 3 star 8
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.43
  • System Quality
    4.47
  • Customer Service
    4.59
  • Installation
    4.60

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About Adapt Energy Pty Ltd, Solar Installers

Adapt Energy Pty Ltd
Platinum Partner
Adapt Energy Pty Ltd is a SolarQuotes Client (what does this mean?)
ABN: 62 778 983 929  ABN active since 10 Jun 2015 | The Trustee For Adapt Products Unit Trust
verified
ACN: 606 263 398  ACN active since 05 Jun 2015 | Adapt Energy Pty Ltd
verified

Reviewers report paying: $4,590 - $7,990 for depending on hardware choice and installation difficulty ( how is this calculated? )

The team at Adapt Energy have a passion for renewable energy. With over 10 years industry experience (including a 100kw system for the Loughlin Bros Transport Equipment) and expertise developed working on a wide range of projects over the years. From small scale residential solar systems, to medium size hybrid projects to large scale ground mounted arrays. Our organisation is built on mutual respect between us and our clients, our installers, our suppliers, the local communities we operate in and our natural environment. We have built a reputation in the industry for providing a tailored approach to every customer and finding a solution to their specific needs. Serving all of Queensland and Adelaide, we have a network of suppliers to ensure we can be flexible with the products we use and are not restricted or biased towards one particular brand. Our motivation when suggesting a certain product or system design is to benefit our customers and help them achieve the best outcome, not to increase our profit margins.

Adapt energy fit into a gap in the market where so often we are seeing the wrong thing being done in the solar industry with misleading sales advice, cheap components and poor workmanship it can become very confusing for consumers. Adapt energy only offer products that have stood the test of time and while we have very affordable options for customers looking for shorter term solutions we refuse to compete on the bottom of the market where often customers are left with faulty products and no warranty support despite being promised 30 year warranties. Instead we use proven products with sound financial backing, presence within Australia and often third party insurance for extra peace of mind.

 

Installation Service Centres:

Cairns QLD - 14 Taro Close, Mount Sheridan, QLD 4868

Townsville QLD - 13 Gurney St, Garbutt QLD 4814

Toowoomba QLD - 123 Margaret Street, Toowoomba, QLD 4350

Gladstone QLD - 7 Owttrim Cct, Gladstone 4680 

Loganholme QLD - U15/ 20-22 Ellerslie Rd, Meadowbrook QLD 4131

Adelaide SA - 182 Cormack Road, Wingfield, Adelaide SA 5013

Adapt Energy Pty Ltd Solar Reviews

Efficient and helpful.

The quoting process gave me the confidence to proceed because of the quality of information.
Apart from the rain interruption, the installation was seamless.
Customer service was friendly and helpful and achieved everything that was promised.
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Very Impressed with Adapt Energy.

Adapt Energy's sales person was very helpful & informative, the installation team was punctual and professional, did an excellent job, the customer service contacted my current provider to organise the grid connection. I had four other quotes in total, and was really glad I choose Adapt Energy. Show additional information

Informative and Consultative

Just signed up, so not installed yet. The process so far has been very consultative and informative. We have decides to opt for a system that will eliminate our bill completely. Show additional information

Very competent installation

On time installation, tidy job, competent installers. Happy to recommend them. Show additional information
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Easy Breezy

Very smooth and honest process from the start, the installer couldn't fit them exactly as we planned in the sales process but he found a solution just as good. Show additional information

Satisfied Customer

From start to finish we have been very happy with the service we have received. From phone conversations to the installation process everyone was polite and accommodating! Nothing was too much trouble. Show additional information

Professional efficient outfit

A good company to deal with. Sales person helpful and knowledgeable and happy to discuss various options, resulting in a system well matched to my preferences regarding quality and price. Competitive pricing. Good support leading to installation and subsequently when awaiting meter reprogramming. Simple process. Company took care of all matters re STCs, Energex approval and grid connection. No on-site visit - all dealings pre-install via phone and email. Proposed panel layout needed altering by installers, but outcome quite satisfactory. Contracted installers worked long and hard on a hot day and did a fine job. System performing to expectations at this early stage. Show additional information

Fantastic service

Information provided was great, quick to respond to my many questions. Installers were punctual and cleaned up as they went. Very happy with the service so far. Panels only went up yesterday so time will tell how effective they are. Show additional information

Easy process

Very easy process. Punctual and tidy. Highly recommend to anyone looking to get solar

Supplier Reply

Hi Kane,
We are glad to hear the process for getting solar has been easy for you. We pride ourselves on providing a full service to our customers using tried and tested solar solutions. Thanks for taking the time to leave feedback.
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Review of ADAPT energy service and installation

I was very happy with the service, technical plain speak for dummies while still being respectful and ease of communication with ADAPT energy. They were prompt, friendly and competitive.
The sales/ quoting process was transparent and accurate
The installation was polite, tidy, punctual and professional
The customer service was excellent. They did help organise the grid connection after the install, notified ERGON and let me know what I had to do at my end.
The quote with rebates included ($6336) included purchase and installation of a Mitsubishi Heavy Industries 5 KW Avanti reverse cycle split system aircon unit

Supplier Reply

Hi Elizabeth,
Thank you for providing such a detailed review of your experience with Adapt Energy. We aim to exceed expectations of our customers so it is a delight to hear we have managed to hit the mark for you throughout the full Solar journey.


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Excelelnt process throughout

From the quote to booking to the actual installers, all were very professional people. Rain (LOTS of rain) interrupted the installation, and we were kept updated and informed the whole time. Working well. It's great to see the numbers on the App, as we were connected to WiFi monitoring as well. Show additional information

All round great experience

All round great service and quality. Highly recommend anyone talk to Roger. Very helpful, and great team all round from start to finish. Best quality products at an awesome price too Show additional information

Great communication

Process was quick and easy with prompt installation once we had committed to the purchase. Easy to deal with, and great communication. Show additional information

Highly recommend Adapt Energy

The customer service from Tom was excellent. With his professional knowledge and service, this is why I chose Adapt Energy. Other companies I spoke to were lacking and did not provide me with the confidence to go with their companies. Once ordered, Katie was delightful and kept me up to date at all times, leading up to installation and following up afterwards. The installation appeared to go smoothly, The installers turned up on time, appeared polite and professional and left the area spotless. It has only been two days and has rained ever since. Show additional information
Easy to deal with. Good communication. Had a cancellation so were able to install our system earlier than expected. Would recommend. Show additional information

Quick and professionally installed!

Everything was a breeze from quoting process to installation and after install follow up from the team. I would be happy to recommend them to my friends. Thanks to Adapt Energy for a job well done. Show additional information

Professonal install and good after install briefing

System arrived as ordered for quality and warranty purposes, installation was smooth and conforming to best location and eye pleasing location. The whole process was seamless and on time with my expectations, followed up by a call from the sales people to affirm my satisfaction. Show additional information

Outstanding ongoing service

The initial quote and literature was sent promptly. I had some questions and these were addressed so I understood the concepts clearly.
I was kept in the loop regarding the installation date. My neighbour who had made the initial approach to Adapt Energy was also awaiting the installation on the same day. All the installation staff were friendly and informative.
The person who came from Ergon did not let me know when he was coming to switch over to the grid. However everything had been prepared and all I had to do was switch on in my power board.
A problem became obvious when the temperature reached the high 20s and above. The inverter became extremely hot to touch and emitted a moderately loud buzzing noise. Katie Marino, in the Adapt Energy office on the Gold Coast, made herself responsible for resolving this issue, which proved quite a challenge, dealing with fault notices in Chinese and communicating with technicians in China in the company Sungrow. After a considerable amount of communication Katie achieved an acknowledgement that the inverter was faulty and would be replaced under warranty. Katie then located a technician to replace the inverter at my home as the original installer, Robear, was booked up with other jobs. I deeply appreciate the ongoing efforts made on my behalf by Katie Marino, with a successful and satisfactory conclusion. Many many thanks Katie.
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Helpful and informative

Professional service all the way through - guidance provided when requested Show additional information

Very professional company

Adapt Energy provided very professional quotations and were prompt replying to any questions. Their installers were very efficient and ensured that the whole job was done in a professional manner. It has been a pleasure to deal with a company that cares about customer service. Show additional information

A good experience all round.

Good price, good explanation of products and tailored a solution to meet what I wanted. I work with people who know a lot about solar so was asking questions to Adapt and they took the time to answer questions my colleagues we telling me to ask. Instillation went well - can’t comment on products yet as it’s only been on a couple of days (and it’s been raining since!) but all seems good so far. Show additional information

Great system and no hassle installation

The sales team were very engaging and answered all queries promptly and ensured we were comfortable with the product. Installers arrived on time and were very efficient given they had to uninstall our old system and the size of the system they installed. Very polite and worked around our needs. The yard was left spotless!
Adapt rang the following day to ensure we were completely satisfied with the installation.
We had to buy a WIFI extender as the signal was not strong enough to enable connect to our WIFI network. Yet to connect but don't perceive any problems doing so myself.
Installed January 2020.
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Professional installation

Great installation, tidy quality work, sales process was pleasant and respectfully. Show additional information

Excellent salesman, superb installers!

Everything was explained clearly, service was followed up, installation went very smoothly and professionally.

The whole process went without a hitch!

Recommended
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Great service

Great service from Initial quote to final instillation on quality products Show additional information

Installed earlier than expected

Initially thought sales person was a bit 'pushy', but was knowledgeable and got us a good price.
They were able to get system installed pre-Christmas but still waiting for Ergon to connect us, so can't comment on quality of system as yet (e.g. on power produced).
Installers were efficient and tidy, working on a very hot day.
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Great customer service and communication

Good communication from helpful staff from quote to installation. Installers were polite and very pleasant and left everything tidy. Show additional information

Very happy so far

The provision of the quote was hassle free and sales person was friendly and informative. We went back and forth a few times and each time Owain was able to assist with my questions. Install happened very quickly after quote accepted and everything went to plan. Installers were a bit rushed at the end but all went well. Currently producing an average of 40 kWh per day and our power bill is going to be negligible. Would I recommend this company? Yes and I have done to anyone thinking of going solar. Show additional information

Great advice and great installation.

Listened to all my questions and have very good sound advice without being pushy. Have me time to process and consider my options. Since installing I’ve reduced my electricity bill massively. Show additional information

Happy customer from Townsville

I waited 2 months after installation to make an informed comment on Adapt Energy's installation. While they do not have a presence in our area they provided sensible answers to all my questions, on the phone and listened carefully for details of the situation before coming up with solutions.
I like detail and logical answers. They provided both and kept in touch during all the stages prior to installation. I can recommend Adapt Energy with confidence.
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Very happy, highly recommend

The salesperson Owain was very polite and knowledgeable, and got back to me quickly with answers and quotes. He gave me the option of a few products and negotiated a fair price. The installation was done quickly and professionally.
I had a great experience from the quoting phase through to admin and install. I’m very happy with the system.
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Professional service from sales through to installation we were kept informed throughout the project

Paul at Adapt answered all our questions and provided options for the system which enabled us to research the products to get the system that suited us
Blake and Dave were greate to work with, frendily obliging attitude R.E.M. Ed all waste and cleaned up after installation
Customer service kept us informed and guided us through the necessary requirements to get the system working for us
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Great to deal with.

Communication was great with Adapt. Roger the salesperson explained everything clearly in laymen’s terms. Follow up from the company was also good from Katie & the owner & the install guys from Arnelec went very well. Happy to recommend Adapt. System installed just waiting on the meter upgrade so we can switch it on. Show additional information

Lack of follow through was disappointing.

Quoting process was good. They originally quoted on a Fronius inverter with Risen panels. I asked them to require with better quality panels and they did giving me a few options. I chose one of those and signed off on the new quote. When I received the deposit invoice it was based on the original quote. I notified them and they acknowledged that they had gotten it wrong and amended the invoice. When the installers arrived they had the Risen panel from the original quote. Lucky I was home when they arrived. They did their best to get the correct panels here on that day but it didn't happen. They did everything else but had to return the next week to finish the job. The guys doing the installation were very good. Arrived just after 7am even though they traveled over 2.5 hours to get here.
They did organize grid connection which happened 2 weeks later.
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Excellent Job all round

They would have to be the best solar company going around excellent service and communication the installation team where very professional very happy Thanks Adapt Energy Gold Coast and Finn Peacock the system size is 17.08 kw Show additional information
Adapt were easy and honest to deal with. They quickly fixed a number of small issues and were prompt at following up. The system works well and we're happy to recommend Adapt. Show additional information

Very pleased with the system...

The whole process was very easy, the company met my budget, although they were unable to supply the panels they quoted for, ended up with a smaller system that is not generating the full 5kw, with only $100 off the quote. The installation guys were excellent did an awesome job. They organised the install of the smart meter etc. very happy with the end result. Show additional information

Solar Installation working well

Our 4KW solar system has been operating for a couple of months and we are now quite satisfied with the decision to go with Adapt. We had a couple of mis-communication issues during the sales negotiation process resulting in the installed system being not quite what we were originally quoted for, but this was satisfactorily resolved with Miles one of Adapt’s directors.

We were impressed with the installation team who dealt with the challenges of our roof and site access very efficiently and left the place neat and tidy after a thorough handover briefing and they also assisted with the grid connection.

All in all seems like a business that will back it’s products and work to resolve any issues that the customer may be concerned with.

Supplier Reply

Hi Barry,
Adapt Energy pride ourselves on our customer service- so when things aren't right we will work to make sure we find a satisfactory resolution for our customers. Thank you for giving us this opportunity to do so and for sharing your experience.
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Great and professional service.

Sales and quoting process was painless. The istallation was professional, hasn't been hooked to the grid yet but should be by weeks end. Show additional information

Was only installed today

The quoting was good. The installers arrived 10 min early they were polite, informative and cleaned up after themselves Show additional information

No complaints on service or installation.

Sales person was very good and explained all details professionally.
installation was on time and installers were tidy.
Grid connection was done in two weeks and that to was very professional.
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Still waiting for an installation date. We are experiencing weather of biblical proportions (not an exaggeration) Show additional information

Great Customer Service & Value For Money

From the initial quote, to the final installation, Adapt had great customer service. Answering my numerous questions was no hassle & ultimately offering a very competitive price for quality components. Very happy with the installation. Show additional information

Return customer

Simple and easy process. Originally installed my first system then decided to have them install another one on my rental property. Fast and efficient turn around. No issues with either installer and both very helpful explaining the setups. I now have 2 fronious inverters so can monitor both via the solar Web app or online remotely at any time, which is handy to plan the best use of free power during the day and what I consume at night. Recommend Q peak Duo 2 or Canadian solar panels with the fronious inverters. Have been referring friends and colleagues to upgrade to solar and use Adapt Energy to get it done well. Show additional information

Affordable and hassle free

Getting solar panels was so easy and no stress involved. They took care of everything including finance and grid connection. Polite, punctual and professional all the way. Show additional information

Did the thing. Nothing wrong so far.

Quote was fair and honest, installation was smooth, grid link followed with little effort. Show additional information
Thank you Finn,

I/we had the system installed yesterday. It's been working for about 21 hours and we are extremely happy with the installation.

The service from Adapt Energy was excellent. The salesman knew his stuff. He was not pushy. Once I had made the decision I was passed onto a second person who arranged the installation. I was given a date about three weeks prior to installation and it went exactly as planned. The installers were proficient and professional.

Having had some experience with the building industry, sales people and suppliers for all the various building materials used in construction, plus all trades and services. I would rate this team to be as good as any I have dealt with.

Thanks again for your work, Finn it has been most helpful to us. (eg rating panels and inverters etc.)

Kind Regards, Steve
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Prompt and excellent service

Sales/quoting service was very prompt.
The Installation was very satisfactory.
Customer service was good and they organised the Grid connection after the installation as completed.
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extremely helpful

Extremely helpful. Went over and above to explain things I wouldn't have thought to ask as well as finding information we needed for a rural property. Middle price range of all our quotes. Instal booked quickly. Installers were friendly, helpful and cleaned up after themselves. Show additional information
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