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Adapt Energy Pty Ltd Reviews

Based on 74 reviews

  • 5 star 12
  • 4 star 57
  • 3 star 5
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.24
  • System Quality
    4.29
  • Customer Service
    4.45
  • Installation
    4.45

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About Adapt Energy Pty Ltd, Solar Installers

Adapt Energy Pty Ltd is a Solar Power Installation company based in Parkwood and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes

Adapt Energy Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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The installation and service from the office staff was excellent.
Office staff kept me informed of the process and the installer was happy to answer any questions.
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System installed ready to go but Origin still have not connected me to the grid.
All paperwork and application done 31 July 2018 . Origin still have not even loaded me on their system for the changing of the meter ,waiting 8 days!!!
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Roger knew his product and he took the time to talk to us. the other companies were not willing to talk and negotiate on price. Show additional information
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I am waiting to see how it works out, I went for a Solax power station with an LG Resu 6.5 because we get frequent power outages in storm season. At installation on 2 Jul the Wifi card did not work and required replacement which happened a few weeks later. While waiting I tried the Emergency power supply by turning off the grid, the resulting buzzing sound after change over was not right and sounded like it was about to start burning. It turns out it is likely a faulty contactor which was diagnosed by the electrician when the Wifi card was replaced. I am still waiting for feedback on the replacement of the contactor in the solax power station. Following installation of the Wifi I saw that in the afternoon the inverter continually reboots, I have been sent some new settings which I have input and it seems to have improved but not prevented the spikes in the production and feed in.
The system seems to be able to produce good power and will meet my needs but there are still some installation issues to resolve. I hope this is an isolated case of bad luck with the card, contactor and settings.
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Everything was done for us and all our questions were answered professionally and with all the detail we needed. Overall a great experience. Show additional information
Very good customer service and installation. Everything happened as discussed. Show additional information
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I'll know more once Ergon do the swap over of the metre and we all fully functional. Show additional information
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A few tried to sell the best on the market at a premium price but by the time I paid it back I would have lost the benefit of solar.
I chose good quality inverter with at least 10 yr warranty
Mid range panels with good reputation & Australian supplier incase needs replacing.
I have enough space on roof to add 2 extra panels of mid range panels to compensate for slight less efficiency compared to the high range ones. Ultimately produce similar power for 3-4 thousand dollars less. If it does what the supplier says it does. Won't know till it is up & running
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Only had installation yesterday - 21/6 so still waiting for Ergon Energy to do their part before it is can work for us. Show additional information
Richard the salesman was very knowledgeable, Alana very polite on the office phone when booking in the installation team, & what can I say but the installers were absolutely professional, efficient & communicated very well. When calling us to say they would be a certain time & actually turning up on time I was impressed as I'm in the country. Very professional company. I would highly recommend!!!! ps price was excellent too. Show additional information
It was a very good experience from start to finish. Show additional information
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Roof requires painting prior to installation (to be done end May) Installers aware and ok with this. Show additional information
I would recommend Adapt Energy to all my friends and family, they know what they are talking about and are honest and polite.
A great job by the whole team, Thank you guys.
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As our system is yet to be installed,I can't say anything much about performance of system. But all the information that you sent was invaluable in deciding on which system an what brands an company to go with . Thank You for all your help. Show additional information
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I did a lot of research on this site and others and knew what kind of system I wanted. I initially spoke to Jeff at Adapt who was very knowledgeable and able to answer all of my questions. We received a competitive quote that was for the quality products I was looking for. We had a couple of problems throughout our installation that were the fault of the installer, not Adapt Energy. Both Paul and Miles were extremely helpful throughout this process and repeatedly checked in that we were happy with our install, products and service. Show additional information
Installed quite quickly, pity ERGON cannot move as fast!! Show additional information
The men that performed the installation are absolutely sensational.
They explained the system & how to use it & they were extremely neat & tidy & cleaned up all debris & they even called to check when Ergon energy would change the meter & how it would also work . I am so impressed that I have already recommended them to family.
GREAT to deal with & easy to understand Just a great group of men.
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Our Installation got rained out but the installer on the day was very good. We went with Adapt Energy because their system was better quality for the price compared to one of their competitors and their service seemed a bit more professional than the other, even though it was a little more expensive . Show additional information
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Good job done on time and on budget. Show additional information
Although first contact was very good from all three, Adapt Energy stood out in the initial engagement with there recommendation and low pressure approach. The sales person just told me what details they needed, answered all my questions and installed the system within 4 weeks of signing of contract. The installers were very professional and did the setup end to end. Did a second site appraisal when they arrived and recommended a better position for the panels with a more Northerly aspect, after discussing this with me installation commenced.

Power generation from my system has exceeded my expectations and I am very happy with the performance and monitoring system.

A real stand out from Adapt energy is the follow-up, not only did they contact me a few days after installation, a rep kept an eye on the system via the Fronius web interface (which is very good by the way) for the first week to ensure it was performing effectively along with answering some questions along the way. After sales service with Adapt Energy is some of the best I have experienced.
I highly recommend these guys to anyone looking to install a quality Solar Energy system.
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Yes, one of the suppliers would only offer a price if I agreed to advertise and give a positive feed back on his website. He also demanded a cup of coffee when he arrived and despite being mid day on a sunny day, was unable to locate north with out a compas.
Another was quite infexible. He offered two choices, but refused a price on Canadian Panels with the Fronius inverter, despite recommending both in other combinations.
Adapt were flexible and prompt with installation. We had a slight hiccup with the meter which said didn't need replacing, but Ergon did. The price for checking the system has gone up and my supplier had not been advised of the price rise.
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Talked to few other suppliers, before I went with Adapt Energy. They all offered competitive pricing, but the deciding factor was how Paul explained everything without being salesy.

The installing team was friendly and respectful the property.

I wouldn't hesitate to recommend Paul and Adapt Energy team to anyone who is considering Solar.
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Adapt Energy were straight to the point no monkey business, set a date for install, turned up on time. Took 5 hrs all neatly done, new what they were doing. Show additional information
One of the three agencies did not contact .

I thought i had already filled out a feedback survey.

Disappointed the system will cut out during a daylight blackout, but understand why.
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Richard and Paul were very professional to deal with and I would recommend the Adapt team. Show additional information
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The consultants from Adapt Energy were professional, helpful and not pushy sales persons at all. They provided spec sheets for the panels they recommended so we could compare them to the brand we were considering. We'd choosen a Solax X-Hybrid inverter before speakiing with them so they provided a timely quote for the system so we could compare it to others we were looking at. From the time we signed up with Adapt Energy everything ran smooth as. They recommended a financier that had one of the best green loan interest rates and can be paid out early with no penalties, they managed all the required paperwork with our electricity provider and installation was within 4 weeks. They used local installers, who were also professional, tidy and prompt with their installation. Our system has been running for almost 4wks now and we check out our app data every couple of days to see how the system is running - so ar so good. We would recommend Adapt Energy Show additional information
It's really hard to comment on something that you really don't know much about. We trust that the system we have been sold is a great one and the daily reports show that it is doing it's job very well (our 24 panels are creating anything from 30KWS upwards of energy per day) The customer service was great and we felt comfortable putting our money in the hands of Adapt Energy. Miles was a man of his word and followed up with phone calls and information every time he promised to and even contacted us afterwards to inform us that we had overpaid! It was good to work with a company you didn't have to chase. Would recommend them to anybody looking for a new solar system. The guys that did the installation were polite, professional and very quick!! There was a very slight hiccup with the iPad application that the solar system operates in conjunction with and they wouldn't leave before ensuring everything was as it should be, they also followed up with a telephone call afterwards. We did receive quotes from other companies (independently) and once we had chosen Adapt Energy, realised that some of the information we had been provided with (especially from Eurosolar - sorry) was incorrect. The prices with Adapt Energy were realistic, the guarantees and warranties are good and we would go Adapt Energy everytime. So pleased we chose to get the advice of Mr Peacock, thanks Finn. Show additional information
Paul James from Adapt Energy was very good to deal with, was very helpful not pushy and if he said he would get back to he would.
The two guys that did the installation were very good, Daniel keep me informed with everything they were doing and if they had to make a change he spoke to me
and explained why they had to make any changes, they left the site very clean and tidy.
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I can highly recommend Adapt Energy. From the salesperson to the installer, they were all fantastic. We are very happy with our decision. Show additional information
My dealing with Adapt Energy has been a most satisfying experience. I cannot speak highly enough of the service, and Miles Goldstone, the sales contact, has been most helpful. I'd like to have him working for me in my business! The installers were everything I could have hoped for - very efficient and professional.

I would also like to thank you, Fin, for the excellent referral service you provide. I would never have found Adapt Energy without your help.
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