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Clean NRG Pty Ltd Reviews

Based on 192 reviews

  • 5 star 41
  • 4 star 138
  • 3 star 11
  • 2 star 2
  • 1 star 0

Average Customer Review

  • Value
    4.30
  • System Quality
    4.34
  • Customer Service
    4.49
  • Installation
    4.51

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About Clean NRG Pty Ltd, Solar Installers

Welcome to Clean NRG Solar, your one stop ‘energy reduction shop’ for homes and businesses across Perth.

We are proudly a Perth owned and family run, bricks and mortar solar retailer.

We are exclusive to Perth with a combined showroom, office and warehouse under one roof in Osborne Park.

We have been in the solar business since 2010 providing a full design, sales and installation service, for Solar Panels, Solar Battery Storage, Solar Hot Water, Solar Roof Ventilation and Solar Pool Heating.

Clean NRG Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Craig and the team at Clean NRG provided good information, neat and tidy installation and worked hard to sort out an inverter software issue. The system is running well and is now covering about 70% of our power use. Good job, thanks Craig! Show additional information
Good quick install. Already delivering better than expected savings. Good too be able to meet Craig in his office - permanent location. Good follow up service too. Show additional information
Very please by the good service provided. Show additional information
Fantastic knowledge and prompt work on my build. Show additional information
It was my great pleasure to have Clean NRG install my new inverter especially after the mountain of headaches i had with the company that installed it in the first place. So thank you Craig and l would most certainly recommend you to anybody to use your services. Your team were all very professional, polite and very professional so once again thank you. Show additional information
We are very pleased with the installation of our solar panels and inverter. Prior to the installation we were given very helpful advice on what was considered necessary for our situation and the installation was done on time and without any problems. We look forward to the benefits of using solar panels. Thanks Craig and the team at NRG. Show additional information
Clean NRG was one of 6 quotes from other suppliers received over a 6 months project. We found Craig to be very professional, polite and extremely knowledgeable. Clean NRG delivered what they said they would. The team moved into the apartment block and had the total installation up and running in 1 x day! No surprises, just good solid service. The returns are excellent and as predicted. We proudly display their sign on our building now. 10/10 Clean NRG! Show additional information
Clean NRG done a great job, very efficient installer, friendly and professional. No mucking around with these guys, if you are looking for someone to install solar panels on your roof then give these guys a call. I'm an owner builder and can definitely recommend this company based on their advice for the best system to suit my needs, the quality product they supply and the quick no fuss installation. Show additional information
It's been great so far - saved over $200 on our last bill! We look forward to making more savings. Thank you Clean NRG. Show additional information
Excellent service - the installer was just great - very professional. Thorough tidy job - would highly recommend Clean NRG Show additional information
Fantastic, came on time and didn't leave till complete - no hassels. Show additional information
An excellent service provided both in the initial consultation/installation and the follow up by Craig. I have no hesitation in recommending Clean NRG as a professional solar dealer providing a complete service from start to finish. Show additional information
Hi Craig. Not much more to say other than totally professional installation and after sales assistance. Show additional information
Service was top class. Installation also 1st class. Everything that was promised came to fruition. Highly recommended. Show additional information
Outstanding service and very quick turn around on the whole process. Thank you! Show additional information
Very neat and tidy. Couple of surprises that resulted in significant extra cost on the day. These really could and should have been highlighted and addressed before with a site survey but other than that it was very efficient job. Advice was excellent, and install was very professional. Show additional information
Craig received us into his business outlet with a warm and friendly banter... He was very open and honest and open to our particular needs giving very helpful advice on what would suit out situation best. We could not have asked to allow us a delayed installation as we were going over seas and they follow this through. Very true to their word and made contact again on the date we had arranged some 6 weeks previous. It was great to know we were not forgotten after our initial deposit had been paid. The tradespeople who completed the installation did so with professionalism and expediency and to a very high standard. At this stage all is working very well and the unit is servicing our needs as quoted. Thank you Craig. Show additional information
Great service, on time, good communication, tidy and they handled the difficult site without any grumbling. Minor wiring error was corrected promptly with no fuss. Enjoying the smart technology, would recommend to anyone. Show additional information
It was a pleasure dealing with Clean NRG, they were professional from the get go an I'm repining the rewards as we speak... I recommend them to anyone with teenagers that like living the lights on. Show additional information
Excellent - from the helpfully sales team who explain every detail and got me the right system for my needs, right down to the installers who did a very professional job. I would highly recommend Clean NRG for anyone's solar needs Show additional information
We had a particularly tricky install that required some flexibility and forethought in the quote and design. Clean NRG were the only company who came to my premise, and took time out to work out a viable solution. Very happy with this.

One hiccup during the install is the electrician and team turned up to my house missing specialized brackets required for the railing on my roof. Between the sale and actual day of install I can only assume there was a breakdown in communication inside Clean NRG in what parts were required. Overall I didn't mind as it was rectified once the brackets were ordered, but this cost the electrician 3 separate trips to my house which would have hurt his margins.

Regarding post customer care, service was excellent. First a fault in the inverter was rectified quickly in the same day once we identified it. Second thanks to a process error between Synergy and Western Power for the necessary paperwork, the back-office staff were excellent in following this through & resolving this, dealing with the less than stellar junior call centre staff at the power companies, showing great level of patience and negotiating skills.
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Craig from Clean NRG was a non pushy, straight talking sales rep, understood what I was trying to achieve and was willing to work around my schedule. Clean NRG are not the cheapest quote but by far the best service and this has been backed up by their aftersales service. Show additional information
Great product just a shame I cant get the WiFi application to work. Show additional information
Very efficient sales person (owner)
Professional workmen - arrived on time and stayed the whole day. Not on their phones all day but working instead.
Reasonable price.
5 star!!!
Solarquote was great - much less hassle.
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From some of their advertising I thought the installers were employed by Clean NRG, but upon receiving the Warranty information, there is a different company represented.

John Cappa, the salesperson, was extremely helpful and answered all of my queries with great product knowledge and experience, no Bulldust!!

The whole process was VERY simple with John advising what had been done and what would be done next, and when.

All of the paperwork / applications / approvals was handled by them and Clean NRG appear to have all of the bases covered, making it really simple for me!

Well done and I would recommend to anyone else.
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I had 12 DAQO panels fitted on my roof facing west and after 2.5 yrs 5 have gone from black to grey ! which looks like water inclusion ! One of my pals had one go the same colour but his had a small hole caused by by stone ! there is no damage on mine but after inspection by Clean NRG director Craig Donohue who said they were still working at full capacity and could not be replaced under warranty ! but he would change them all for $1500 !!!! Although the offer is fair I totally disagree with having to pay to have a faulty product replaced ! after all its only going to get worse ! Show additional information
Tony was a great help and very professional,all aspects where covered,highly recommended. Show additional information
The installers were not really able to fit the panels on my roof in an optimal way. They suggested they couldn't fit them all as designed but after installation it was clearly visible they could have. So I'm now paying to have a couple of extra panels - which isn't a major issue but it would have been nice to have more on the North side, which was the intention.

CleanNRG themselves were good to deal with, Tony and Craig have been super helpful, Craig even came out on a Saturday to check over the software setup.

Fronius support for the iPhone app (Solar.web Pro, which wasn't free or provided as part of the system) has been less than stellar, the app still doesn't work correctly, with back and forth emails for 4 weeks now - really given the cost of the Inverter the app's should be free and should work!
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Clean NRG was 1 of the few companies we contacted who quoted for a 2kW system, all the others were 3KW. Clean NRG did advise us not many companies produce 2KW inverters. Have Risen panels and Zeverlution 2kW inverter. From time of signing up to installation took approximately 10 days. There was no sales pressure from the company which also was a factor in choosing them. Its too early to yet to see what our savings will be, the next account will tell all. Show additional information
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I would recommend Clean NRG if you're considering installing solar on your home.
Tony from Clean NRG took the time to understand my energy usage first by working through 12 months of old power bills. From this information Tony then suggested a 3KW system based on my current power usage around the home.
Initially I was thinking of a 5KW system, so this advice saved me around $1200.
I would recommend Tony and the CleanNRG team for honest advice when purchasing your Solar.
Thanks Finn for your help in guiding me to Clean NRG, it certainly cleared up some of the confusion that occurs when you first set out to purchase solar.
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They were willing to discuss some of our concerns and send out workmen to inspect the sight before we committed to the purchase. We also upgraded the Inverter to a Fronius Galvo 2.0 Kw unit for connection to future battery storage. It was also pointed out to us (by others) that Clean NRG were Clean Energy Council Approved Retailers, which we believe is not easy to obtain this level of accreditation. Show additional information
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The guys are so courteous and friendly plus they cleaned up before they left. Show additional information
There were no problems with the service or the equipment. It was installed very quickly and they left no mess. I recommend them as value for money. Show additional information
Would highly recommend Clean NRG. The sales person Tony Cappa was great and everyone was friendly. Show additional information
The service from Tony and the team was excellent from start to finish.
Everything went smoothly, it was installed on time on the day they said
and the installers were very good even cleaned up afterwards.
I would recommend NRG without hesitation to anyone.
thanks for a job well done. Calvin Stone.
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I checked out every reputable and advertised company. I chose Clean NRG because their system was of a very high quality, their pricing competitive (not the cheapest but you get what you pay for), and I wanted to keep my hard earned dollars in Australia and specifically in WA. I got more than I expected with a fantastic 5kw system, 10 year warranty on an Austrian made inverter, Tier 1 panels and outstanding service from beginning to end. Good luck to all those "what's your best price" worshippers. I went for the best quality all round and kept my hard earned dollars in my state WA. You can choose Clean NRG or send your money overseas to India and China. I chose to secure West Australian jobs with a quality system, not the cheapest deal, and I am confident that I made the right choice. I'm already saving more money than I thought I would. Associates of mine who chose the "best price" got exactly that, on a piece of paper, and all three have non functional systems and zero support or recourse. Show additional information
Very happy with the whole process, great service Show additional information
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Of the three people you reccomended, Clean NRG were friendly and professional, one of the other suppliers tried a hard sell and the other tried selling me a system too big for my property. Show additional information
Genuine service from the beginning. Tony was great in assisting me with my requirements. I am very happy and would highly recommend Clean NRG for your solar needs. Show additional information