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Clean NRG Pty Ltd Reviews

Based on 180 reviews

  • 5 star 30
  • 4 star 137
  • 3 star 11
  • 2 star 2
  • 1 star 0

Average Customer Review

  • Value
    4.26
  • System Quality
    4.30
  • Customer Service
    4.45
  • Installation
    4.48

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About Clean NRG Pty Ltd, Solar Installers

Clean NRG is proud to be a Western Australian bricks and mortar shop front business that you can visit, and See Touch and Feel the products we sell. We pride ourselves on offering the highest quality, value for money products and service to our clients. Our aim is to give outstanding service and value so you are encouraged to tell your Family, Friends and Neighbours about Clean NRG.

Clean NRG Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Hi Craig. Not much more to say other than totally professional installation and after sales assistance. Show additional information
Service was top class. Installation also 1st class. Everything that was promised came to fruition. Highly recommended. Show additional information
Outstanding service and very quick turn around on the whole process. Thank you! Show additional information
Very neat and tidy. Couple of surprises that resulted in significant extra cost on the day. These really could and should have been highlighted and addressed before with a site survey but other than that it was very efficient job. Advice was excellent, and install was very professional. Show additional information
Craig received us into his business outlet with a warm and friendly banter... He was very open and honest and open to our particular needs giving very helpful advice on what would suit out situation best. We could not have asked to allow us a delayed installation as we were going over seas and they follow this through. Very true to their word and made contact again on the date we had arranged some 6 weeks previous. It was great to know we were not forgotten after our initial deposit had been paid. The tradespeople who completed the installation did so with professionalism and expediency and to a very high standard. At this stage all is working very well and the unit is servicing our needs as quoted. Thank you Craig. Show additional information
Great service, on time, good communication, tidy and they handled the difficult site without any grumbling. Minor wiring error was corrected promptly with no fuss. Enjoying the smart technology, would recommend to anyone. Show additional information
It was a pleasure dealing with Clean NRG, they were professional from the get go an I'm repining the rewards as we speak... I recommend them to anyone with teenagers that like living the lights on. Show additional information
Excellent - from the helpfully sales team who explain every detail and got me the right system for my needs, right down to the installers who did a very professional job. I would highly recommend Clean NRG for anyone's solar needs Show additional information
We had a particularly tricky install that required some flexibility and forethought in the quote and design. Clean NRG were the only company who came to my premise, and took time out to work out a viable solution. Very happy with this.

One hiccup during the install is the electrician and team turned up to my house missing specialized brackets required for the railing on my roof. Between the sale and actual day of install I can only assume there was a breakdown in communication inside Clean NRG in what parts were required. Overall I didn't mind as it was rectified once the brackets were ordered, but this cost the electrician 3 separate trips to my house which would have hurt his margins.

Regarding post customer care, service was excellent. First a fault in the inverter was rectified quickly in the same day once we identified it. Second thanks to a process error between Synergy and Western Power for the necessary paperwork, the back-office staff were excellent in following this through & resolving this, dealing with the less than stellar junior call centre staff at the power companies, showing great level of patience and negotiating skills.
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Craig from Clean NRG was a non pushy, straight talking sales rep, understood what I was trying to achieve and was willing to work around my schedule. Clean NRG are not the cheapest quote but by far the best service and this has been backed up by their aftersales service. Show additional information
Great product just a shame I cant get the WiFi application to work. Show additional information
Very efficient sales person (owner)
Professional workmen - arrived on time and stayed the whole day. Not on their phones all day but working instead.
Reasonable price.
5 star!!!
Solarquote was great - much less hassle.
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From some of their advertising I thought the installers were employed by Clean NRG, but upon receiving the Warranty information, there is a different company represented.

John Cappa, the salesperson, was extremely helpful and answered all of my queries with great product knowledge and experience, no Bulldust!!

The whole process was VERY simple with John advising what had been done and what would be done next, and when.

All of the paperwork / applications / approvals was handled by them and Clean NRG appear to have all of the bases covered, making it really simple for me!

Well done and I would recommend to anyone else.
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I had 12 DAQO panels fitted on my roof facing west and after 2.5 yrs 5 have gone from black to grey ! which looks like water inclusion ! One of my pals had one go the same colour but his had a small hole caused by by stone ! there is no damage on mine but after inspection by Clean NRG director Craig Donohue who said they were still working at full capacity and could not be replaced under warranty ! but he would change them all for $1500 !!!! Although the offer is fair I totally disagree with having to pay to have a faulty product replaced ! after all its only going to get worse ! Show additional information
Tony was a great help and very professional,all aspects where covered,highly recommended. Show additional information
The installers were not really able to fit the panels on my roof in an optimal way. They suggested they couldn't fit them all as designed but after installation it was clearly visible they could have. So I'm now paying to have a couple of extra panels - which isn't a major issue but it would have been nice to have more on the North side, which was the intention.

CleanNRG themselves were good to deal with, Tony and Craig have been super helpful, Craig even came out on a Saturday to check over the software setup.

Fronius support for the iPhone app (Solar.web Pro, which wasn't free or provided as part of the system) has been less than stellar, the app still doesn't work correctly, with back and forth emails for 4 weeks now - really given the cost of the Inverter the app's should be free and should work!
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Clean NRG was 1 of the few companies we contacted who quoted for a 2kW system, all the others were 3KW. Clean NRG did advise us not many companies produce 2KW inverters. Have Risen panels and Zeverlution 2kW inverter. From time of signing up to installation took approximately 10 days. There was no sales pressure from the company which also was a factor in choosing them. Its too early to yet to see what our savings will be, the next account will tell all. Show additional information
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I would recommend Clean NRG if you're considering installing solar on your home.
Tony from Clean NRG took the time to understand my energy usage first by working through 12 months of old power bills. From this information Tony then suggested a 3KW system based on my current power usage around the home.
Initially I was thinking of a 5KW system, so this advice saved me around $1200.
I would recommend Tony and the CleanNRG team for honest advice when purchasing your Solar.
Thanks Finn for your help in guiding me to Clean NRG, it certainly cleared up some of the confusion that occurs when you first set out to purchase solar.
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They were willing to discuss some of our concerns and send out workmen to inspect the sight before we committed to the purchase. We also upgraded the Inverter to a Fronius Galvo 2.0 Kw unit for connection to future battery storage. It was also pointed out to us (by others) that Clean NRG were Clean Energy Council Approved Retailers, which we believe is not easy to obtain this level of accreditation. Show additional information
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The guys are so courteous and friendly plus they cleaned up before they left. Show additional information
There were no problems with the service or the equipment. It was installed very quickly and they left no mess. I recommend them as value for money. Show additional information
Would highly recommend Clean NRG. The sales person Tony Cappa was great and everyone was friendly. Show additional information
The service from Tony and the team was excellent from start to finish.
Everything went smoothly, it was installed on time on the day they said
and the installers were very good even cleaned up afterwards.
I would recommend NRG without hesitation to anyone.
thanks for a job well done. Calvin Stone.
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I checked out every reputable and advertised company. I chose Clean NRG because their system was of a very high quality, their pricing competitive (not the cheapest but you get what you pay for), and I wanted to keep my hard earned dollars in Australia and specifically in WA. I got more than I expected with a fantastic 5kw system, 10 year warranty on an Austrian made inverter, Tier 1 panels and outstanding service from beginning to end. Good luck to all those "what's your best price" worshippers. I went for the best quality all round and kept my hard earned dollars in my state WA. You can choose Clean NRG or send your money overseas to India and China. I chose to secure West Australian jobs with a quality system, not the cheapest deal, and I am confident that I made the right choice. I'm already saving more money than I thought I would. Associates of mine who chose the "best price" got exactly that, on a piece of paper, and all three have non functional systems and zero support or recourse. Show additional information
Very happy with the whole process, great service Show additional information
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Of the three people you reccomended, Clean NRG were friendly and professional, one of the other suppliers tried a hard sell and the other tried selling me a system too big for my property. Show additional information
Genuine service from the beginning. Tony was great in assisting me with my requirements. I am very happy and would highly recommend Clean NRG for your solar needs. Show additional information
Company made the time to discuss the technical details with no "hard sell" and the application process moved quickly. One day installation delay (company issue) was handled well. Installers were excellent, on time, polite, tidy and worked without pause until the work was completed. Show additional information
Too soon to make a call on Value and Quality of system. Time will telll. I gave a good rating based on reviews and opinions of other people in the know.
I settled on a Fronius Symo 5k transformerless 3 phase inverter with 20 panels . One bank of 10 facing NE and the other bank facing NW. Hopefully I will maximize the sunlight from sunup to sunset.
Why I settled on NRG was the rep. I was in retail pharmacy for a long time and have met a lot of people and a lot of reps. Tony I like.
This review is for your benefit.
Gryphon Solar was not a good experience .
Get in touch with me in a year's time
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As well as looking at many ads ,I got 9 quotes from installers to up grade my system from 1450 to 3000kw without changing my inverter so I did not loose the 47c Tarif ! Some found this idea difficult ..? Prices ranged from $5500 to $2800 most around $3500 . Tried to do as much research as I could ,would love to see an easy way to compare panels and inverters. Thank you for YOUR informative site ! Show additional information
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Also helping with converting halogen downlights to LED Show additional information
I thought I had already advised you of the decision I had taken ?? I must say that i found the experience a very good process and am entirely happy with the service and quotes you organised.And now anxiously waitng to see my electricity bills over the next few months. It looks as though I am averaging a consumption of 7 to 8 units per day as opposed to 19 units consumed prior to the installation. Show additional information
The guys at Clean Energy came on site to quote, were on time and very helpful with advice. They gave us more than one price option and an airial view of where the panels would sit on the roof. Any questions were answered directly and at no time did they run down the industry or other contractors (unlike 1 other) we were given plenty of time to make our decision (one other wanted a decision at time of quote in driveway).the installers were very polite and tidy with their work.
We would have no hesitation in recommending Clean Energy to anyone looking for this type of product . Price should not always be the only consideration as honesty and 'old school' service ere a rare commodity today and should be rewarded before it dies out.
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Extremely happy with item and their installation was done when requested Show additional information
The team @ Clean Nrg were so keen & professional to deal with from initial contact with the sales person Marcelo Rose the planner and Craig who was in charge of the installation team as it was a great experience. I was quoted a very reasonable price on the 18th Feb & installation was completed by 11th March . Now western power has changed over our meter on the 14th March I can now just sit back and reap the benefits of free energy and the little dial in the old western power meter has stopped moving during the daytime hours.The only issue i experienced was a mix up off install times but the boys were done in 3 hours flat so was not a inconvenience at all. Wouldn't hesitate dealing with Clean Nrg in the future at all as there were constant calls to follow up if the meter had been changed after the install and if not completed in 2 days just ring back and Rose would follow up. The team dealt with all of the paper trail which helped the process move along so efficiently and quickly. Thanks again Show additional information
Very professional sales team and installation.

Very pleased with the whole experience would recommend
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Thank you for your wonderful service in helping people like me to learn & choose our provider. Show additional information
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