Clean NRG Pty Ltd Reviews
4.5
Leave a review Based on 241 ratings Aus Ranking
- 5 star 77
- 4 star 150
- 3 star 11
- 2 star 2
- 1 star 1
Average Customer Review
- Value 4.40
- System Quality 4.45
- Customer Service 4.56
- Installation 4.57
Timeline
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Welcome to Clean NRG Solar, your one stop ‘energy reduction shop’ for homes and businesses across Perth.
We are proudly a Perth owned and family run, bricks and mortar solar retailer.
We are exclusive to Perth with a combined showroom, office and warehouse under one roof in Osborne Park.
We have been in the solar business since 2010 providing a full design, sales and installation service, for Solar Panels, Solar Battery Storage, Solar Hot Water, Solar Roof Ventilation and Solar Pool Heating.
Clean NRG Pty Ltd Solar Reviews
Good old fashioned service in the 21st century
My experience with CleanNRG Solar started with an info session at their Osborne Park Business.This was excellent Q and A session by Craig and his team without any pressure to sign up to anything.
Once we had made our decision to go ahead with installation every step was easy and hassle free.
I found everybody so easy to deal with, beginning with John in sales, to Lee in admin and finally a quick an easy installation in just over half a day by Paul and his offsider.
Thank you CleanNRG Solar we will definately recommend your business to others.
Regards
Colin & Rosie Fleay
Wilson. Show additional information
Would recommend to friends and family.
Sales and quoting straight forward. I actually had a cheaper price for a tesla 2 battery at another dealer which they were happy to match. They include a discount from Cambridge city council that made it a great price overall.We wanted a 13kw system, so we had to apply through the power company for permission first, Clean NRG handled all of this including sending someone to our house for part of the assessment.
After approval we were given an install date quite promptly. Install was over two days and Steve stayed till quite late to ensure it was completed for the weekend.
They were tidy, respectful and cleaned up after the install. Install is very clean with all cables ducted. Looks very professional and neat.
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Installation excellent 5 hours little inconvenience
Telephone communications goodQuotation very full and detailed
Grid connection part of installation Show additional information
We got 3 quotes all were fast and offered a good product
The process was smooth, fast and reliable. We are happy with the service Show additional informationBattery Retro-fit
The quote was prompt and equipment location was agreed during a site visit prior to ordering.Approval was obtained promptly and the battery and control system was installed very soon after.
The installation was carried out professionally and in a neat and tidy manner.
The system was commissioned successfully as soon as the installation was complete. Show additional information
Very Proffessional
Tony actually recommended cheaper panels which saved us over $3000 on the total cost.Very classy and professional guys and Clint was terrific with the installation. Show additional information
Good customer support and quality installation.
Quotation process with Clean NRG was very straight forward and no high pressure sales. A few technical clarifications were easily resolved over the phone with the team from Clean NRG. I selected a 6.6kW array of Jinko Cheetah 330W panels with a 5 kW Fronius inverter. They weren’t the cheapest quote I received but I liked the fact they have a physical store front and that is is local to my area. The team were also very knowledgeable and happy to answer any specific questions. They also offer after sales support and monitoring of the Fronius inverter via the online portal. Clean NRG took care of all applications and approvals and kept me informed of the progress prior to physical installation. Installation was smooth although I did take the day off work to make sure it all went according to plan. The electrical subcontractor did a neat job installing the inverter and took the time to walk me through its operation and connect it to my wifi. The panel installation was neat with some minor variation to the original quote which was based on the aerial / satellite images. Unfortunately the panel installers did leave a bit of gear up on the roof which I had to remove myself including spare and broken tiles and some tools - not a major issue though as I was up there looking at my new pride and joy anyway.It has only been a few weeks since installation but I am routinely producing 42kWh each day from the system. Have not yet received a bill to see the impact.
Would definitely recommend Clean NRG. Show additional information
Good price and service!
Good price and good service. Friendly Staff and Value for money is just fantastic Show additional informationOverall great value for money
Overall great value for money and I can only recommend the company. We had a 5/6.6 kw solar system installed (3phase inverter/ solar panels). Best offer for money on the market in the top quality range and great reviews led us to engage the company. Small hiccup was that our first installation team declined to install and we were asked to fork out an extra 500$. But even with the additional 500$ the deal was still outstanding. The second team installed without any glitches. Very professional. Even extra help coming to the house again to set up the software. So excellent customer service. I can only recommend this company. Show additional informationexcellent customer service
Clean NRG provided very good information up front. Highly recommended. Show additional informationVery happy with the work
Very happy with the work. Not the cheapest but certainly happy that Clean NRG are going to be around for a long time for any after sales service we might have. Show additional information
Very friendly staff and easy to deal with. Very knowledgeable, did not do the 'hard sell' and I felt comfortable calling back to ask all of my questions.
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Craig was great to deal with and the solar package with engineered to suit our needs.
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Great service
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Clean NRG were very helpful on the phone about explaining the differences of systems and panels. Not pushy but very knowledgeable.
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Tony and the team have been excellent to deal with when we recently had solar panels installed in our new build. They were extremely informative and also dealt direct with our builder to make it a seamless installation and we are thoroughly impressed with the system, their service and of course the savings we are seeing in our power bills. Definitely recommend them.
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Returned to purchase a new system in 2018 (home in Central Wheatbelt) because of quality of service, personnel, products and advice. No hard sell. Genuine people, genuine advice.Quality service, Fantastic response when existing system on Perth property failed recently (Jan 19). System was installed 8 years ago. Inverter System Very happy to recommend Clean NRG to others.
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I hired Clean NRG after comparing the quotes from two other providers and talking to them. Tony was the most convincing and helpful person. He got the necessary approvals in no time and visited my property before sending in the installers. The installers came exactly at the time they had informed me and finished their work in less then 3.5 hours. They were very professional, respectful and knowledgeable. Did a very clean install without damaging anything. Tony followed up the whole installation process personally. I strongly recommend Clean NRG for your solar installation in WA. They provide the best service and the lowest comparative rates.
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Impressive, very good!
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Good service with no high pressure sale.
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Clean NRG give good service, good price, value for money and very friendly and give lot of information about the solar.
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As a very fastidious, demanding consumer, I am very pleased to give Clean NRG the highest possible consumer service rating based on my personal experiences with their company. From my first contacts with the marvelous, highly professional, competent and friendly reception staff, who have always gone out of their way, on numerous occasions, to assist me, to the technical support, sales staff and project managers, I have an outstanding regard for the exceptional business practices of this company. Their competence should leave many other companies embarrassed by comparison and I often use my exceptional experiences with the Clean NRG team as a model of appropriate behaviour that other companies should try to emulate. Well done Tony and your team and I look forward to many more years of high quality liaison with future Solar projects. David Mayes - Edgewater
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Craig at Clean NRG was fantastic! No pressure selling or unnecessary add on's. The installer was fantastic, and very happy to answer my questions. Has been a stress free experience and I will certainly be using them again. Thank you so much!!
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Having used Clean NRG to supply & install two solar systems on two of my properties, I'm extremely pleased with their honesty, professionalism and quality products.
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Too early to say yet because of only recent inverter installation (as to performance) but my experience with company contacts has been excellent.
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Quote was for 15 panels. Installer said that cannot be done due to regulations. Max 14 panels. Sales person lowered price fairly. Was a little disheartened as I wanted to 'oversize' panels but has been satisfied with performance so far.
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Very professional and thoughtful service by everyone involved from NRG. Thank you.
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From start to finish - no issues. My third or even fourth attempt to get solar power due to issues with other providers. With Clean NRG, from sales rep to installer and after sales service it was a breeze. Thanks to the whole team!!
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Great service from quotes through to installation, thanks so much Tony,Greg and Lee.................Cheers
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Thoroughly recommend clean nrg Great service and product supplied
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Excellent professional service from start to installation. Product knowledge excellent. Was such a pleasure to deal with all concerned especially Tony and Gregg.
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Clean NRG were recommended to us by Solar Dwellings. They were good to work with and we have not had any issues. Happy to recommend.
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Firstly a rave about solar. Aside from Synergy setup costs, a 19.7% return on our investment so far. While the decision to install solar was a big one for us, knowing those panels are up there provides everyday joy. As for Clean NRG, this is a company who all other companies would do well to emulate. Knowledgeable, genuine, thorough, willing, professional. It has truly been a pleasure doing business with them.
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Good service, national rated company, neat install
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Our experience with Clean NRG started off great. We did our research and they came up as being one of the better installers. We had a quote done about 6 years ago and were told, due to our roof pitches and the buildings around we would struggle to get a viable system. However, we thought we would give it another go, given advancements in technology. My partner explained our concerns to Tony very clearly from the start, a number of times we requested that someone come out and get on the roof to do a measure up before proceeding with any deposits, applications to synergy etc. However, after a few requests and phone conversations we were told the only way it would progress would be to send in a copy of our bill, which we did, as by now we were pretty confident with what Tony was telling us. After this point we were trying to get answers, appointments etc. but responses were hard to get. Tony eventually visited, had a look at the meter, but did not get on the roof, next thing our meter is being changed over to a new meter, still no one has gotten on the roof. Eventually someone was sent to measure up and a few days later we got a call to book in the install, by now the original quote of 12 panels (using google maps) had gone to 10 panels, but we decided to proceed. Day of installation came and by now a deposit had been paid and the installer got on the roof and after a bit of a look around told us that he was unable to install, as we could only get 8 panels and they would need to be split in such a way the inverter would not work on 1 section. After a long conversation with the installer and Tony, we were told to give Clean NRG a week to see if they could come up with a design (as in their words, they wanted to be able to salvage something). We waited for the call back, and received nothing, about 2 weeks later I called and spoke to Tony, first he denied saying he would call back and said that he was waiting on us, as we were going to modify our patio (this was briefly mentioned with the installer, however the installer advised against it as the power we would generate compared to the cost of install and modifying the patio (which would undermine the warranty) were going to result is a product we were not happy with), he then questioned whether I had paid a deposit, when I asked for a refund, and lastly, when we brought up the fact that the meter was read and changed (which we are now out of pocket about $200) he claimed Clean NRG had nothing to do with it. Yet when I called Synergy they said that the application was from a third party called Clean NRG. On top of that we were told that the guy that did the measure up, doesn't have much experience, hence the problems.
All in all we now have a $200 Synergy bill with 0 to show for it, other than frustration. I would not recommend them to anyone who has a difficult roof space to work with.
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All in all we now have a $200 Synergy bill with 0 to show for it, other than frustration. I would not recommend them to anyone who has a difficult roof space to work with.
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Tony was our consultant. He was very helpful and up-front in discussing systems that would work well for us. We decided on REC panels with a Fronius inverter and are very happy with our choice. The whole process, from initial contact to completion was a pleasure. I would thoroughly recommend Clean NRG.
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All of the staff were extremely professional from start to finish. Everything was explained in detail and I felt that nothing was too much bother. I would recommend CleanNRGSolar in a heartbeat, they really are a class act!
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Staff were great but initial problems getting Delta inverter installed and working correctly. All fixed now and running good. Thanks to all.
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Very good customer service and installation.
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Hi there, we found everyone at Clean NRG extremely helpful. The family nature of the business really shines through and nothing is too much trouble for Craig and his team. Our electricity bill has plumeted since our solar became active. Help with setting up the cycle of appliance use and fine tuning suggested by Craig and follow up to make sure all working ok was really appreciated. Although the batteries are expensive we are really glad that we went through with them as our large house and pool is able to survive into the late evening on stored battery power from the daytime and we enjoy free washer/ dishwasher and air con in early afternoon to cool down house prior to family coming home. Being able to monitor it all via the app is extremely useful. We would have no hesitation in recommending Clean NRG to friends and colleagues , and have done so already on 2-3 occasions. Elks / Watson Family East Fremantle
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Very efficient and helpful and mostly not pushy. The rest of the team and installation went very well and I am very happy with our new solar system.
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While they aren't the very cheapest, they are reasonably priced. You pay for a fantastic service and support a local family business located here in Perth. Thanks Tony and the crew at Clean NRG
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Difficult install due to limited roof space. Other quoting company sent a one liner email saying effectively 'too hard go away' from one look at the aerial view and without even talking to me. They must have too much work.
Clean nrg talked to me, explained what they were doing, and came up with a good solution using high efficiency panels to make up for limited space. Installers did a really neat job and were happy to answer technical questions. Very happy with result. Show additional information
Clean nrg talked to me, explained what they were doing, and came up with a good solution using high efficiency panels to make up for limited space. Installers did a really neat job and were happy to answer technical questions. Very happy with result. Show additional information
Craig went well above and beyond in his help to sort my Solar Energy requirements. I can't thank him enough for all he did.
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Very pleased with everything. Bills have been cheaper and that's amazing!
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Generally very good and responsive service. Installers are also very good but not the people who do the site survey. This resulted in surprising decision on installation day costing a bit more than expected. However, end result was very good and my 5KW 3-phase system works very well with no problems.
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Terry genuine outfit. Great balance of cost and quality.
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Craig and the team at Clean NRG provided good information, neat and tidy installation and worked hard to sort out an inverter software issue. The system is running well and is now covering about 70% of our power use. Good job, thanks Craig!
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