DQ Electrical Pty Ltd Reviews
About
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Adelaide-based DQ Electrical provides end-to-end residential, commercial and industrial support. Our team of highly-skilled electricians are committed to delivering efficient, low-cost solutions, tailored to your individual budget and requirements.
The DQ ethos is accompanied by long-lasting relationships, exceptional service standards, competitive prices. We work with home owners, businesses, builders and real estate agents.
Our people are passionate about the industry and believe that professionalism and dedication to providing excellent customer service are key to achieving ongoing success as a growing local business. Whether you need us to replace a faulty light fitting or power point, install a custom solar energy system or design the entire switchboard for your industrial space, hire our licensed electricians.
We’re available between 7.00am – 8.00pm Monday to Friday, and by appointment on the weekends. Let’s talk about your needs.
Reviewers report paying: $6,450 - $12,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter and battery brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
Battery brands previously installed
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DQ Electrical Pty Ltd Reviews (510)
Show Most Recent reviews from All time across Australia
Average Scores
4.8/5
Value for money
4.9/5
Quality of System
4.9/5
Installation
4.9/5
Customer Service
- 5 star 371
- 4 star 135
- 3 star 3
- 2 star 1
- 1 star 0
View Timeline
04 December 2023
27 November 2023
Excellent service, staff, products, install, and performance.
DQ listened to exactly what we were trying to achieve, gave excellent advice on the products and design of the solar and battery system they'd recommend, and had a good on-line quoting system that made the process really easy.The installation happened earlier than expected, and their team were really friendly and excellent at communicating what they were planning on doing each day of install. They took the time to talk us through the best options for minimising the disturbance to the exterior of our house, and they matched the colour and style of the cable trays. This made the install process as painless as it could have been.
After install they got in touch to make sure that everything was running as expected, and the system has been producing exactly the output we expected from the initial quote.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
22 November 2023
Stella Service with a smile :-)
Steve’s quoting process was great & you could tell straight away his solar technical knowledge was good, with him being an ex-solar installer.The team of boys who did the installation were very thorough & clear in their communication with us.
We thought we had to wait a week or 2, after the installation, before our new solar system would be live but she was up’n’running before the DQ guys left.
17 November 2023
Great staff and service
After getting 3 quotes I chose DQ electrical. Steve was happy to come and view our home and answer all our questions. The install team arrived on time and Michael talked us through each step and was very patient explaining our options. His team cleaned up afterwards while Michael explained how the system works and showed us how to monitor with the app. I found the office staff polite and helpful. Happy to recommend.16 November 2023
Great service and neat installation
We were referred to DQ through our neighbour. We wanted a company whose installers are employees (not sub contracted). From the quoting process through to installation, it was a seamless install. 3 electricians from DQ worked on our site for 2 whole days. Our job was difficult given the size of the plant and second storey with lots of cabling and tight spaces. The staff were very professional and accomodating with cable layout and on-site questions etc. We could not be happier with the end product. A 13 kw SUNGROW solar system and 16kw SUNGROW battery. Well done DQ on a fantastic installation and system. The systems also included 32 amp cabling provision for an EV fast charger. We would definitely recommend DQ Electrical.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
16 November 2023
Great job. Great customer service.
Nothing was too much trouble. Nathan attended to every detail and he was always very timely with getting back to us and responding to all the questions we had. We got thermal hot water too which is working like a dream.Installation is a complex process with coordination between electricity suppliers and installers etc but thankfully that all went according to plan too.
Follow up has been great too.
Really glad we found DQ Electrical and I hope they do well.
15 November 2023
Leabrook
The quote at the time was done within my expected time frame. The installation was done with a lot of care. The guys were very careful with everything and were exceptionally clean. They took photos of the roof before the installation and told me about some cracked tiles which I had no idea about. They really went the extra mile in service.10 November 2023
First class service. High quality product.
Every step of our solar panel and battery installation met or exceeded our expectations. The initial quoting process was detailed, informative and several options were presented; most importantly the salesperson took the time to visit our home to accurately assess our needs and to determine the most workable installation options. Installation was scheduled promptly and each of the 4 installers were pleasant, polite and professional. Excellent service and communication have been key features of our experience with DQ Electrical thus far.
27 October 2023
Absolutely fantastic
DQ were brilliant, they took the time to explain the system and answered many questions in the process, that was before sign up!!! Once we signed up they were very helpful in explaining the steps involved before installation. The quoting was great along with the quote was extensive information which we appreciated. The two guys that installed the system were brilliant young guys who were prompt, polite, helpful and very hard workers. They very patiently explained the system and we couldn’t be happier. We highly recommend DQ to anyone looking to install solar.25 October 2023
What a great company
Outstanding service, Simple quoting process.Don and his team did an amazing job!
Efficient from the first phone call, right through to completion of my panels.
A great family run businesses, I highly recommend them.
Panel rating: 5/5
Inverter rating: 5/5
25 October 2023
Professional and reliable!
Job done on time, as requested, for competitive price and perfectly timed for the build of our new home! Thanks DQ Electrical!24 October 2023
Professional and quality install second to none
Don was extremely helpful with the whole process from the first quote right up to the install. The installers Josh, Callum, Michael and Cam were extremely professional, tidy and friendly which ticked all the boxes for me. They were also very informative which truely put my mind at ease! I would highly recommend DQ for any solar and battery needs.Panel rating: 5/5
Inverter rating: 5/5
24 October 2023
Flawless Install
Ben was extremely helping and informative during the quoting process. The boys on site, Callum and Michael, were very impressive, easily the best tradesman I’ve ever had at my house. They were very efficient, respectful and their workmanship was outstanding. Would highly recommend this company to anyone that is interested in solar and batteries.Panel rating: 5/5
Inverter rating: 5/5
23 October 2023
Solar Experience
Sales representative Brian explained the possible systems that would suit our needs without pushing for the expensive model and allowed us time to settle on the system that would be most beneficial for us.The install team were excellent, very polite, explained the install and the app which monitored the inverter extremely helpful.
As the install was happening I was receiving the various emails for our STC scheme form, energy provider reconfiguration and earlier the approved Embedded Generation application approval, we didn't have to do anything DQ Electrical completed all necessary paperwork for us.
19 October 2023
Excellent product and service
We recently had a solar system installed by DQ Electrical, Ben was informative and guided us through the whole process, the installation went without a hitch and we were pleased with the service from the outset. Would definitely recommend having a chat with the team if your looking at Solar!18 October 2023
Solar system
- Professional team- Prompt service
- Promised a great install and delivered ..
- Thank you DQ
Panel rating: 5/5
Inverter rating: 5/5
18 October 2023
Exceeded expectations all the way!
Re-reading this review, it seems too positive to be true, but I honestly can't think of a bad thing to say.At every point, from initial contacting response to our enquiry through Solar Quotes, through to negotiating the choice of components and providing background information, arranging installation dates, prior site inspection, installation and handover, DQ Electrical was thoroughly professional.
Brian was unfailingly responsive, patient and well-informed, and there was no hard sell involved.
Front office follow-up from Tara and Abigail was courteous and reliable.
Ben was clear and courteous in his initial contact regarding installation, and the assurance that everything would be checked with us before proceeding gave confidence.
Michael, Josh, Harrison and Patrick worked like a well-oiled machine to carry out the installation, the clean-up was exemplary, grid connection was done, and we were briefed properly at the handover point.
All communications were courteous and patient, and we appreciate the fact that we are invited to contact DQ at any time if we have questions or problems.
The 6.5 kW panel and 9.5k Battery system was installed yesterday, switched on at 4pm, and the battery was almost fully charged by the end of the day (mid -October). Today we are already feeding into the grid.
While it is too early to comment on the reliability of the system, all our contact so far gives us confidence that we are dealing with a professional and trustworthy company, whom we would recommend without hesitation.
16 October 2023
Fantastic service
Don and the team and DQ electrical provided an excellent service from start to finish with an extremely knowledgeable team i felt confident I was getting the best solar system from my needs. The team did a first class job with the installation I highly recommend!16 October 2023
Excellent customer service. Professional and value for money.
DQ have been a professional in all dealings. Have been very helpful in the design and their recommendations for my needs. Excellent company to deal with in all aspects. Worthy of the 5 stars!Panel rating: 5/5
Inverter rating: 5/5
14 October 2023
Excellent Service and Product
Sales/Quoting process - Explained exatly what I would need to achieve the desired goals and offered multiple products and pricing for the budget I specified. The company went above and beyond giving me all the technical data and information I requested in a very timely manner.Installation - Accommodated for when we wanted the install to happen team was very flexible as I had other trades working on the roof. Communication was excellent and installation seamless and hassle free. Barely noticed they were up there!
Customer Service - From start to finish I couldn't recommend a better company for a solar install. I spoke to other Solar companies for quotes and DQ ELECTRICAL PTY LTD was unmatched in professionalism and knowledge not to mention they weren't pushy and forceful with their product.
Inverter rating: 5/5
13 October 2023
Solar Installation
Great customer service, friendly and polite installers, recommend DQ Electrical needing their services.13 October 2023
Highly Recommended
Installed a 26 panel 10.79 kw system .An excellent experience with DQ Electrical from the initial consultation to install.
Thankyou to Don and the team
13 October 2023
Very good service. Really polite and very good workers. Great value. Would recommend them to anyone
Really friendly, great service good workers. Would definitely recommend to others13 October 2023
100% recommend
Professional team and quality installation, made everything very simple and easy to understand. Thanks Westy and Harry for a quality job.Panel rating: 5/5
Inverter rating: 5/5
12 October 2023
Fantastic Installation!
We were so impressed with the whole process.From quoting, to pricing, the installers were professional, polite and helpful. The after sales service outstanding.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
12 October 2023
Efficient & great customer service!
Dom & his team were easy to deal with. Quote was fair and reasonable. Our builder required installation within a specific time frame and they were punctual and tidy.12 October 2023
Great Service and Expereicne
I am absolutely thrilled with the outstanding service provided by DQ Electrical. From the moment I inquired about their services to the final installation, every step of the process was seamless and professional.The team demonstrated an impressive level of expertise and knowledge about solar energy. They took the time to thoroughly explain the benefits of solar power and customized a system that perfectly suited my needs and budget.
The installation crew was punctual, efficient, and super friendly. They went above and beyond to ensure everything was set up correctly and took the time to educate me on how to monitor and maximize the system's performance.
Since the installation, my energy bills have significantly decreased, and I'm proud to be contributing to a more sustainable future. The quality of the solar panels and equipment used is top-notch, and I have full confidence in their durability and longevity.
I would recommend DQ Electrical to anyone considering a solar energy system. Their professionalism, expertise, and commitment to customer satisfaction are truly unmatched. Thank you for providing an exceptional experience and helping me take a significant step towards a greener tomorrow!
Panel rating: 5/5
Inverter rating: 5/5
11 October 2023
Absolutely satisfied
A very professional outfit. Courteous, efficient and not to mention a lot of tradesmen to get the job done quickly10 October 2023
Friendly professional service
Complete service, visited us twice to discuss the details. The explanation about the technology was fantastic. Installed without any fuss.Inverter rating: 5/5
10 October 2023
Great experience from start to finish
From start to finish the process was made very simple & informative. All relevant information was provided and all questions answered patiently. The installers were more than punctual and finished the install very quickly. They explained the system and the monitoring software and left everything very clean.Couldn’t recommend DQ Electrical more
10 October 2023
Great Team and service
Just had solar panels and battery installed and had great service from quote to istallation. The team answered all my questions to satisfaction and discussed options beforehand. I also got a follow-up call about 1 hr after installation from the office to make sure there were no issues with the installation team. Installation team were friendly and they happily answered my questions on the day.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
06 October 2023
Hassle Free
Three days after the system is up and running, can hardly comment on its performance, but the installation appeared very professional, and the monitoring system the sparky installed on my smartphone is so easy to understand. All good so far.28 September 2023
Professional, Efficient, Friendly
DQ Electrical were recommended to me by a couple of people. From the start, they were easy to deal with, helpful and practical. The products were quality and they didn’t try to oversell. Can’t praise the installers enough, exceptional job and very approachable.21 September 2023
Fantastic solar panel installers.
The process in identifying the recommended solar capacity in our property based on the usage electricity load, the roof configuration, trees in the surrounding areas and others were all factored in by Brian. Then Brian provided me with 3 different options to chose from.The team of Joshua when installing the panels were punctual, polite, tidy and friendly too.
Customer service? I have no questions how proactive they are, they organise the grid connection before the solar panels were installed and they keep informing me with regards to the status of the installation process.
I would highly recommend DQ Electrical to anyone who is considering of installing solar panels to their property.
06 September 2023
Very satisfied solar battery customers
The quote process for our solar battery was excellent with Ben coming to the home and talking us through the options, where the battery would be installed and how the battery would benefit us. He instilled trust in the company right from the outset.They kept us informed of necessary matters and various approvals.
The installers arrived when scheduled and attacked the task calmly and systematically. While one guy did the battery side of things the other tended to the reworking and rebuild of our meter box and circuit breakers.
Work all came together in the one day to see our battery connected late afternoon. Packing up was clean and tidy taking all mess with them.
Thoroughly recommend DQ Electrical for solar battery installations.
Panel rating: 5/5
Inverter rating: 5/5
04 September 2023
Smooth process and great customer care
I received all the information that I needed before proceeding with the installation.The crew was very good and they completed the job in time
I received a call back from the customer service representative to make sure that I was happy with the installation and with the whole process
Panel rating: 5/5
Inverter rating: 5/5
04 September 2023
Amazing customer service and installation
The process was made smooth by Nathan who helped me pick the right option for me and my house. The install crew were very efficient and super polite. Overall, great customer service and I would highly recommend DQ Electrical to everyone.02 September 2023
Professional, competent and highly recommendable company.
The quotation process was flawless, selection of hardware for the system explained in detail. Response to my many questions on the new Dynamic Export rules by SAPN etc were timely and informative, thank you Nathan. Installation was amazing as conditions couldn't have been worse due to misty rain and slippery tiles. Again Josh and his team took time to respond to any questions and instructed me on the operation of the inverter and the software required to view performance. Overall a very good experience for a quality system by a quality company.29 August 2023
Excellent
The sales and quoting process was well done. The people that installed the solar and battery system were brilliant and kept me informed of the process. They arrived when they said they would and once the system was connected they said up Wfi on my iPad so could see the system actually working. When they finished they cleaned up and took the rubbish with them. When talking to them I felt I actually knew them and once again they went through process s I had a better understanding how the system works. I would highly recommend this company to anyone that’s looking to install solar and battery.25 August 2023
Excellent service all round
From quote to installation, the process was very easy. Everyone that I dealt with at DQ Electrical was very helpful when I had questions. Highly recommended.18 August 2023
An incentive was offered by DQ Electrical Pty Ltd for this review. Learn more here.
Brian, Josh and Caleb are great ambassadors to DQ Electrical
Joshua and Caleb are professional, give attention to details, allow time and space to give explanation to the customer. Joshua is a gentleman and I would have them back anytime therefore would highly recommend DQ Electrical. Regards Gary14 August 2023
Original Review on 18-10-2022:
Highly dedicated and professional company.
Got solar installed on 23rd September. Installers were punctual on the morning of installation. Performed installation professionally & tidy. No mess left behind. Afterwards, they demonstrated how the system will operate with the Sungrow app. The system had a few niggling issues with the app but was eventually solved. Afterwards, had issues with smart meter changeover & affected the readings on the app. Again, they went out of their way to help me resolve the issue. The people i spoke to were very kind, patient and polite & explained things in an easy to understand manner. Kudos to Ben, Matt & Troy for the excellent, professional installation.10 months later we asked Dat Boon: "Are you happy with the performance of your system so far?"
Yes20 July 2023
Good companies get busy, highly recommended professionals.
Was recommended DQ by a couple of work colleagues, made sense to go with a company with "bricks and mortar" not far away. They have not let me down.It is difficult to design something with a layman's understanding and this is where DQ can be great. They have helped me generate knowledge and understanding of how these systems integrate into the home. The sales consultation/site visit was a very cordial couple of hours with some substantial Q&A, there was no "pushiness" or impatience. I had the idea our requirement would be for a modular battery system and that was what we got.
Very rarely do companies recommend "cheaper" products, but the explanation of cost/benefit confirmed much of what I'd researched and helped me understand so much more.
DQ have supplied and installed 30 panels over two roof surfaces, dual inverters, six battery modules and a Reclaim heat pump Hot Water service. They removed the old PV array, HWS and installed our induction cook-top.
At installation their tradesmen were punctual (and not too-early for my non-trade wife and kids) really well-mannered very easy to have around, they responded well to my questions and (due to my set-up) connected the array's inverters to my LAN (which has proved rock-solid). The end of day mess was virtually non-existent and much better than a recent experience of our ducted RC air-conditioning replacement!
As we were adding a battery & heat pump HWS to the house there were significant amount of changes like smart metering, moving to Time of Use tariffs, disconnecting gas (and capping off meter), running extra circuits not to mention paperwork and palava for STCs. I am grateful to DQ for their help with the whole thing.
Subsequent rates rise should also improve ROI slightly...
Image of Southern face's 12 panels, 28 on North...
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
19 July 2023
Port Noarlunga Solar Installation
Right from the start, I found DQ Electrical extremely professional, flexible, knowledgeable and importantly extremely reliable.The DQ Electrical sales, administrative and installation team demonstrated a consistent high level of customer service throughout the quoting process, liaising and organising the installation date and time and particularly the installation.
The installation team were well presented, courtesy, respectful, friendly, efficient and extremely professional.
Congratulations to Nathan and your team. I would have no hesitation in recommending this small South Australian company. Professional, responsive and reliable throughout the whole process.
18 July 2023
DQ Electrical install
Lads arrived early and managed to complete the work in one day. Hard working and politeThey new there job well. We were very pleased with there work and would recommend DQ Electrical.
DQ Electrical did all the organising of the grid connection and meter replacement.
11 July 2023
DQ Electrical - Highly recommended
I selected DQ Electrical after using the Solar Quotes system to get several quotes. They were (not quite) the cheapest but gave me the most confidence in supplying the most professional service. Being in the country, not all were prepared to have a qualified person conduct a site visit prior to signing up. Given some complexity in the design of what was the best system for me, this was very important to me and resulted in an optimum design, not achievable via phone calls alone. The installation guys arrived as scheduled on a day that was very windy and rainy - I was expecting the job to be postponed to be honest. They did a fantastic job working in those conditions and the whole installation was very professional and neatly done. Very happy with the whole process of dealing with DQ Electrical and the system they installed has met all of my expectations.03 July 2023
Very good experience
I spoke to three different companies before my neighbour recommended DQ Electrical who had supplied his system. The previous three companies had, in order, outrageously overcharged my to tell me my old system was not salvageable then tried to push me into quick sale for replacement, the next one quoted super high then gave up when they realised I was onto them. The third gave a good price over the phone then kept upping it over time for things such as roof height and then again for pitch.The production manager from DQ came out personally, was really informative and good to deal with, and gave a reasonable and firm price. Their guys who installed were respectful and pleasant and did a really neat job, and took time at the end to explain the system and get the monitoring app up and running. The office handled all the paperwork seamlessly.
I would highly recommend this company.
Panel rating: 4/5
Inverter rating: 4/5
29 June 2023
Professional service and a quality installation
In the initial phone consultation I was impressed with the level of detail and we were both on the same wavelength with what I was after. The quote was very detailed and used a web based form so I could click on links to get extra details of the various components. Nathan then came on site to walk through the quote and ensure that there would be no surprises during the installation.There were a couple of rain delays scheduling the installation, but they were well communicated with us and they managed to do the undercover parts of the install on the wettest day and came back a couple of days later to install the panels and commission the system. The installation team were excellent - friendly, and all the work looks great.
They looked after all the connection details and helped set up the monitoring software on my device. It's all working perfectly.
20 June 2023
Well mannered and very courteous blokes did installation. New their job well.
Only just installed today. Won't know how good system is for a while.14 June 2023
Great to deal with very professional
I could not have wished for a better installation from getting my quote through to the finished product10/10 for everyone involved
DQ Electrical,great company, excellent service
introduced to DQ electrical thru a friend after getting the run around from other businesses and had a seamless operation from quoting to installationInstallers were punctual
This is a new build installation on 2 storeys on slight pitch flat roof so presume the rooftop is as neat and tidy as the inverter and electrical to switchboard. The company will come back and go thru the workings of the system once we move into the home.
The build was slow so installers had to wait a few months which was appreciated
The office staff cannot be faulted as well.