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Green Solar Energy Reviews

Based on 68 reviews

  • 5 star 21
  • 4 star 47
  • 3 star 0
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
  • System Quality
  • Customer Service
  • Installation

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About Green Solar Energy, Solar Installers

Green Solar Energy is Australian-owned and offers a variety of solutions to help customers lower their energy bills and consumption. It boasts an experienced team of technical experts who can deal with all the paperwork associated with buying solar panels to make the process as easy as possible.

Only the highest quality products are used by the company, which states that it does more than simply supply and install solar panels. Customers are asked to outline their requirements so the team at Green Solar Energy can come up with a solution for their needs.

People can also receive information on government rebates and incentives.

Green Solar Energy Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
The panels and inverter are installed but will not be operational for another 3 to 4 weeks. The installation was carried out in a timely manner and happened when they said it would. Paperwork and certificates have been provided. Show additional information
Quite easy to deal with as a company.
A little slow with giving a installation date as there was no customer service between the deposit given and the 8 weeks time frame for installation, had to call on the 8 week mark to get it sorted but once called, it was sorted quite quickly.
The installation was fantastic and was guys were very professional.
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Ann and Mahmoud from green solar were great to deal with. Ann explained the system in great detail and Mahmoud’s attention to detail with the Installtion was excellent. Overall a highly recommend green solar energy to anyone. Show additional information
Ann: The sales person was excellent and very helpful in my purchase of this system.
Mahmoud & Henry: The installers were very good and friendly (excellent tradesmen). (Supply them with a new Navman)
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None of the original quotes were exactly what I wanted but found Ann at GSE the most patient and helpful in arriving at the system configuration I felt was best for me. Her product knowledge is very good and (importantly) had some respect for the research I had done myself. Didn’t push, just gave me options and left me to decide. Very prompt in returning calls, emails, etc.
Installation yet to take place but if they turn up (as I expect they will) then it will have been only a two week wait, not bad for a regional location.
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Installation took place on 27/3/18.
Cannot assess Quality of System as need to wait 6 weeks for Energy Australia to replace existing Meter.
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I found Green Solar to be a very professional company with which to deal.
I will not hesitate to recommend the company to any interested people & look forward to contacting GreenSolar when batteries become more affordable.
I also very much appreciated the help & information given by SolarQuotes.

I would have preferred to say "five stars" for Installation & Customer Service, but I guess my age dislikes the use of words such as "fantastic".
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Great company to deal with, Ann is a great salesperson who knows the product well and kept me in the loop regarding installation. Green Solar Energy do the install themselves, a great crew who arrived as scheduled and worked through rain showers to complete on the same day. Highly recommended. Show additional information
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Very good customer service. Installation team was professional. The system has been running for 1 month and has met expectations. Show additional information
I obtained quotes from several suppliers and found Green Solar Energy to be the most helpful. Quotes and adjustments were provided very quickly and without fuss. I had to have my meter and electrical switchboard updated and moved, and other suppliers quotes $3k plus for the work, based on photos sent to them. Green Solar sent a level 2 electrician to inspect, at no cost, and he provided alternatives. In the end this could have been deal breaker at a cost of $3k or more, but the complete upgrade and relocation was done at approx 1/3 of the cost of other quotes. The system installed is high quality and producing very well. The installation was completed in one day with a minimum of disruption by courteous, skilled and hard working installers. The whole process from start to finish was very well handled. Show additional information
Professional, Punctual and courteous staff all the way, installing top range products and materials. Recommended. Show additional information
There was an issue with internet connectivity on the day of installation which was resolved the following day by the manager who made a special trip to sort it out - he also attended to a couple of other minor issues which was pleasing to see. The company respond well to queries and return calls when messages are left which demonstrates good client service. Show additional information
From start to finish across all areas from Customer Service to Installers it has been a pleasure dealing with Green Solar Energy. The professionalism and Product Knowledge really shines through. Very happy with the system and performance. Show additional information
Had a very good experience dealing with Ann, very responsive and nice to talk to. Very happy with the system that they have installed. Show additional information
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Excellent service and prompt reply by Ann to all emails/phone calls.
Wifi network strength at meter-box where my solar control system is now installed was not tested until late in afternoon on installation day. I had to buy a Wifi extender which I installed the following day. Hence, setting up the system for communication via Wifi had to be done over the phone two days later which was slightly time consuming to me.
Had to attend to some cleanup (plastic bags, cable ties, cable cutoffs etc) - not a lot but should have been done by the installers. Still, very nice guys and to my understanding conducting good installation work. I'm happy with my new system and consider the project so far being a success. I can certainly recommend Green Solar Energy.
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Our only problem we have is with the inverter which of course is WI-FI and to date we cannot get the supposed APP to function.
The supplier of the inverter, Fronius, are not easy to deal with.
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Ann was a pleasure to deal with, she made sure everything went well and even convinced our provider to let us have the 6kw as opposed to the 5kw (as apparently Endeavour Energy are capping to 5kw in our area). The installers were also on time, and kept me in the loop with everything that was happening while they were installing. They discussed which orientation was the best for my roof and also did their best to keep panels nicely structured even though there were obstacles (TV aerial cables and sky lights). So far the system has been running wonderfully. On the warmer, clear days my system has generated about 40kw, on the very overcast/rainy days though only about 3kw- which is to be expected anyway). im really looking forward to my next electricity bill!
Thank you Green Solar Energy for a great experience, highly recommend your services!
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Ann and the install guys are good, Ann is very good with product info, the install was fast, neat and works well, 2 issues were, first with the application with Endeavour Energy where the system I originally agreed to purchase was refused due to endeavour not allowing an install of more than 5kW, this should have been known before selling and getting my confidence in a product.
Second was receiving a call on the Friday before the Monday install from Ann stating my Satellite dish was in the way and would need to be removed, lucky I already thought of that.
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Ann, the answerer of all my phone calls, was excellent in communicating with me and answering my questions. She was polite and efficient at all times and, above all, patient with me. The three members of the installation team were efficient, professional, friendly, polite and courteous at all times. They communicated very well, updating me on progress and if there were any matters to be decided upon. They cleaned up after they completed the installation and left the premises in a very good condition. I would recommend Green Solar Energy to anyone. Show additional information
We were very happy with the service and follow through from the office staff and the installation team.
The installation guys couldn't finish on the allocated day because of rain but came back on a Sunday afternoon a few days later to finish off. Everyone was professional and thorough.
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The installation with stood the tornado we had in kurnell
Mine was the only solar panels still intact in the area after the tornado .
Extremely happy with the service the quality and the output of the system and the after service
A pleasure to deal with
Thank you
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Particularly appreciated willingness to work with me on technology and cost options to land an option that satisfied my preferences and budget. Would have rated installation higher except that debris left on roof, minor damage to flashing, and connection was initially set up incorrectly (though their remote monitoring picked this up and they resolved within three days of installation without me needing to prompt). Show additional information
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Professional team, nicest boys & value to money Show additional information
From the very start of the sales process we found ourselves very comfortable. He was reliable with time, offered a great system compared to what other companies offered and came in at a great price. The installation was great and gave us a run down on how the system works. Afterwards service was still great as we called to ask questions and he was happy to answer all the questions we had. Highly recommended. Show additional information
Very professional with excellent customer service and communication. Installation went smoothly, with installers showing up on time and cleaning up after the job. Show additional information
Hi Ann, just a short note expressing our big thank you for all that u have done for us. The solar system is working beautifully thanks to the great installer who were very professional in all aspects of the installation.

Once again many thanks for all.
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Of course it is too early to give really detailed feed back but the system we had installed is of really good quality and uses very efficiecnt Jinko Tier 1 panels and one of the very few non-Chinese manufactured inverters. The whole experience was less complicated than our previous solar install and the team at Green Solar were more than happy and able to guide us through from start to finish. The other installers were offering either similar systems for a more expensive price or a system with inferior components for a similar price. With all the panel and inverter combinations out there and the advances in the industry, it can be overhwelming wading through everyhting. The Solarquotes website has valuable and easy to understand information and connects you with reputable and qualtiy installers. Show additional information
Our whole experience in dealing with Green Solar Energy was a positive one ! They were informative, on time to install system , & went above & beyond what we had expected . We would have absolutely no hesitation recommending this company to anyone looking to install Solar Energy . Cheers To The Team At Green Solar Energy ! Show additional information
I thought I had already sent feedback. You could only find two suppliers but we were very happy with Green Energy. We were up and running within a fortnight after your great
help. We have told everyone we know to contact you for your most helpful advise.
We have seen our feedback on Green Energy's site
regards Les
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Very pleasant and capable company to do business with. Show additional information
Ann the sales contact I spoke to kept me informed every step of the way.
Ricki and his mate that did the work worked hard all day and did a fabulous job with the installation. Nothing was left that was not required on site and my property was left clean and tidy. Having a few problems getting the WIFi to operate between the smart phone and inverter but hope to get it sorted.
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Ann from sales was so helpful and just so easy to talk to. Nothing is to much trouble for Ann. The installers were excellent very professional polite and caring when you consider we live six hours away and they had our system up and running in two weeks from initial contact. Show additional information
It's a very comfortable company to deal with, they kept me informed of the products as well as the progress of the installation. The sales person Ann and installation guy Ricky have been very friendly and courteous. It's been a welcomed experience dealing with the company. Show additional information
I am very happy with the installation of our solar system and am looking forward to re-engaging this company in the battery storage phase. Show additional information
Solar panels are being installed next week!
Thanks for all the information on your site, for the lay person working through the intricacies of the solar world can be a little daunting. I learnt enough to ask the right questions to end up with a good outcome!
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The customer service was fantastic. Either dealing with Ann in accounts, who replied promptly and was understanding of minor delays from my end, through to Mahmoud in the field while the install was underway/completed. Particularly as I wasn't able to be on site, meaning the contact and ongoing information during the installation was very reassuring. I'll certainly make Green Solar Energy my first contact if I need more assistance in this area. Show additional information
The installation was seamless the installers were professional and cleaned up afterwards can highly recommend Show additional information
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Being a person that likes to deal I commented good to the value for money as I am unsure with various prices quoted from suppliers for different panels I opted for green solar on the overall experience. The installer was very friendly and completed the work in a timely manner from my deposit to using the system was less than 3 weeks and they worked with my availability I would recommend this company to anyone thanks green solar as I wrote this my system was generating over 6.5 kW or around 2000 watts more than enough to power my home the cost to me was $5999 after the rebates Show additional information
Wasn't my first choice, but they did a great job and I'm happy with the service. Show additional information