GT Solar

GT Solar Reviews

About

Established in 2010, GT SOLAR specialises in the design and installation of grid-connected solar systems for residential and commercial properties across the states. We supply and install a comprehensive range of Clean Energy Council (CEC) approved products, creating custom systems that are designed to meet the specific needs of individual customers.

Reviewers report paying: $3,100 - $6,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

GT Solar Reviews (89)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.9/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 68
  • 4 star 21
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Original Review on 30-03-2021:

Good customer service and installation

A good experience. Sales person attentive but not pushy. Technical people very responsive. Installation very good, talked through options such as panel, string, and inverter placement.
I've been pleasantly surprised by the output on cloudy days, but a bit disappointed it's not been higher on sunny days
Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 4/5

6 months later we asked Graham: "Are you happy with the performance of your system so far?"

September: My system is performing great after 6 months, and after carefully choosing my electricity retailer, I'm already getting negative bills in my all electric house. In August, in Melbourne, total output was 630kwh, over 20kwh pd. Bring on the summer!
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Overall good service and installation the Electrician forgot to reconnect the oven so 8 out of 10 l did report to Gt solar but I still have had no response

Sales person was very good.
Install personal professional made one mistake didn't reconnect the oven.
Office staff are very helpful.
8 /10 overall

Inverter rating: 5/5
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Competitive price and on time installation

Sales representative is honest and patient. The whole process went very smoothly including attachments for new Meter installation. Very happy with the result.
Inverter rating: 4/5
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Excellent knowledge and service

Jack is the first contact person for our solar installation, upon strong recommendation from several friends. At the quoting and comparing stage, Jack's professionalism is simply so outstanding and then we decided to go with GT Solar, for two houses. Jack seems knowing everything about Solar, and his patience to explain the complicated technology and process to someone like me who know nothing about Solar is impeccable and must be highly praised.

We put solar in two houses in different time, and both teams are punctual and polite and professional. The team led by Hao is so efficient and I could not believe that they have already got the job done after several hours.

Jack and his team also fully supported the grid connection after the installation, and everything becomes so easy even though sometimes the power provider can be difficult.

Panel rating: 5/5
Inverter rating: 5/5
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Very happy all the way through.

I selected GT Solar because Jack didn’t go over the top,he wasn’t pushy and kept to the point. He worked with me with a difficult timeframe,the installer was fastidious and all up very happy.
Thanks jack good job.

Panel rating: 5/5
Inverter rating: 5/5
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Excellent service and quality for an affordable price. Fantastic follow up and support

High quality at an affordable price. Punctual and very friendly. Fantastic service and follow up after installation. Very helpful for grid connection. Excellent value for money.
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Best customer Focused approach

The process was simple and quick. Jack was one of the best system designer I came across. Acted on the customer's best interest. Installation was on time, polite fantastic installers. One of the BEST out there. I would definitely give 6 stars for Customer service if possible.
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Excellent customer service

Jack’s has got a excellent customer service and communication skill! He answered all my questions promptly and nothing is too much trouble for him. I will strongly recommend his service.
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Neat and friendly

I am very fussy and particular and GTsolar took that on board.
The solar panels are visible from the road and had to look good and they are.
The inverter was beautifully installed, very neat.
Overall a pleasant experience with GT solar,
Thanks Meltan with your guidence.
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Great customer service

Quality product & installation at a competitive price provided by GT team. Jack provided a great customer service from pre-sales through to installation and post-installation with responsive & professional advice & follow up over the phone and multiple site visits.
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Excellent clientele service before and after sales

Highly recommended. Got referred by a friend due to an extra ordinary customer care by GT Solar Sales Specialist-Mel Tan. 101% satisfaction from start to finish stages of the product installation. Comprehensive iinormation provided prior to signing the contract. Mel Tan will make the technical facts easy to understand to typical homeowners. GT Solar team made it easy for us to acquire solar panels system. They made itt all possible down from the paperwork to convert our current electricity plan to solar meter replacement, installation and grid connection, and up to monitoring the energy production thought the app.

The installetes came on time as agreed and had a pleasant conversation with them.

Done and dusted in a blink of an eye. Good job Mel Tan!
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Highly recommended.

We recently had our system put in with GT solar and Kuya Mel Tan here in Murray Bridge.
From the start, all the travels, explanation, process and installation, kuya Mel was very hands on and very patient with us. Thank you so much Kuya for taking time explaining everything to us and given a perfect deal which suits our needs and budget!
We highly recommend GT SOLAR company and Kuya Mel for anyone looking to install Solar! God Bless.
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GT Solar

From start to finish of the quoting and payment process Jack was always keeping in touch and was always informative and available to answer any questions. The installers were on time and finished the installation with professionalism and we're polite and courteous. Everything from grid connection to installation was all organized nothing left to the customer to do.
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Excellent

It was a great customer service by Meltan talked about all things i needed to know despite my first solar panel installed, I recommend him to my friends
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Original Review on 23-03-2020:

Not too pushy, friendly, good advice, good service and follow up.

Excellent
Polite, tidy and punctual
Customer service good. Waiting for Origin to install smart metre then Jack will come back to show me how to use the app.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 5/5

8 months later we asked Jenny: "Are you happy with the performance of your system so far?"

Yes, I think so. I get regular updates and the installer still works with me with questions so ALL GOOD :)
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Great job.

The boys done a great job on the install and jack has been very helpful through the whole process.
Inverter rating: 4/5
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Fantastic installer, beautiful

I am verry happy about my solar
Ibouth from GT solar. Mel Tan explain clearly about quoting process.
The instalalation is verry professional and the custumer service helping me to organise the grid connection.

Panel rating: 4/5
Inverter rating: 4/5
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Fantastic installer

I am happy with the solar panel and the deal I got from GT SOLAR.
Mr. Mel Tan is very polite and friendly.
I will highly recommend him to my friend's and my co workers.

Inverter rating: 5/5
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Awesome installer and service from Mel Tan

Mel Tan took our needs with heart from start to finish of the process. Mel is very knowledgeable of the process and willingly shared his wisdom to all (even non customers) as he’s really passionate about helping influence the world in a positive way. He sold us very good product to which we are highly satisfied.
Panel rating: 5/5
Inverter rating: 5/5
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Timely communication and value for money

We were given many options to come up with a good decision. Mel Tan was responsive to our inquiries and made sure he's present even after installation. He was very accommodating to our requests and after-sales inquiries.
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Fantastic installer

Fantastic installer. Jack is nice. He solved the problem is quick.
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Perfect customer service

My sales representative is Jack, he fully helped me from selecting the solar panels and inverter till the grid connection.
Super kind person, thanks bruiz.
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Excellent Job

Smooth communication for enquire stage, installation was quick, clean and efficient. Highly recommend this company.
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Great Salesmanship

Really happy with the process from Jack coming out quoting me right through to installation and contact after being installed. Jack was fantastic at going through products and quick replies to any questions I had. Really happy with customer service and the product I received 100% highly recommend this company to family and friends. Thank you for your service
Inverter rating: 5/5
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Happy Customer

The sales person was amazing excellent customer service. The installation went very well with the gentlemen being punctual, polite and leaving everything very tidy.
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Extremely helpful

Right from the start Jack was there to help any questions I needed answering he was just a text or phone call away. Whole process went smoothly and Jack’s after installation service was awesome.
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Superb customer service from jack

Just recently had our 6.6kw system fitted by gt solar and I’m very happy with our results. I chose gt after speaking with jack who was very knowledgeable and professional who didn’t call me every day to see if I’d decided what to do! The whole process was pretty smooth and so far so good! Long may the sunshine continue!
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Good system. Good service. Strongly recommend

GT solar was recommended by friend. Jack came and did the initial talk. He went through electricity bill with us. Made suggestions on size of system and brands of panels and inverters. Answered our questions.
Good system. good customer service.
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Efficient

Skillful and neat installation. Great customer service. Very approachable sales staff. Prompt reply to queries.
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Value option for solar, Beautifully installed

Just have my solar system installed three weeks ago from GT Solar. It was a fantastic experience. I am a very happy customer
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Very competitive price, great service.

Jack and his team provided us a quick and professional service. The overall cost is also a lot cheaper than other companies. Highly recommended.
Inverter rating: 5/5
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Great installers and professional customer service

Very good teamwork. All the staffs are polite and professional.
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Great customer service

I highly recommend GT solar because they have great customer service. Sophia was very pleasant and easy to deal with, questions were answered promptly.
The installation team was nice and friendly. They have done a professional job. Couldn’t be happier with the whole process.
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Great customer service and great trades men!

Would be happy to recommend this company to my friends. Jack is really helpful and very informative through the whole process. The installers arrived on time and they were very professional on what they do, left the area clean and tidy.
Inverter rating: 5/5
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Highly recommended company to deal with!

Get a competitive price from Jack and explained the difference between brands. And installation team are very professional too. Help me download the app from my phone. After that Jack called back to get follow up. Every step goes quick and smooth.
Inverter rating: 5/5
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Great customer support

Jack did not hesitate to come on a public holiday for the initial quote. He gave detailed information on the best suitable system. We had other quotes but selected GT Solar because they are locally based and their customer support and services is commendable. Process is seamless including installation and Jack would sometimes check in if everything is running smoothly. Highly recommend to anyone thinking to go solar.
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Very good job

The process goes well
The team is professional and provides a high-quality service.
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Pleasant and satisfactory service

Professional services from the very start. All questions answered, and took you step by step made it very easy for me. Procedure handling is very rapid and installation is no problems at all.
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Fantastic installer.

Very fast to install only one week after contract. The service is professional. Highly recommend.
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Great job from GT-Solar

Jack was very nice and helpful - explained everything thoroughly.

We are very pleased to get the Solar Panels and Inverter installed and see it working perfectly. The service is also quite customized. He did satisfy me for my extra request to use bigger size DC cable than standard with reasonable extra cost. I know some other Solar companies just simply refused me.

We were very pleased with the efficient manner in which three guys carried out the installation. (Sorry for forgetting their names)

We are very happy so far - invert runs well and generate electricity as expected. Well done Jack!

Panel rating: 5/5
Inverter rating: 5/5
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Excellent job

The job they have done for us was nice and neat, and great customer service
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Fantastic customer service. Will recommend to friends

Initially this company was recommeded by my neighbour because we have just moved in & found our electricity bill was extremely high.
Then I called Gavin - the sales manager of this company. He agreed to pay us a visit.
A very polite young man who taught us a lot abot solar.
He offered some valuable suggestions and even provided a forecasting report for the system designed.
However, my wife is a very cautious person and she suggested to search more in the market. Thus we digged a lot.
After comparing dozens of quotes, we found GT still could be the best option:
1. The price is fair. 2. Office in CT and local warehouse in Adelaide means we have no need to worry about future warranty issues. 3. Their customer service is fantastic - all the paperworks were done by them.
So we back to Gavin and the whole installation was very successful.
Now, we are almost eliminating bill payment.
Just briefly sharing our experience. Hope will help anyone who wants to buy solar.

Panel rating: 5/5
Inverter rating: 5/5
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Fantastic installer.

They explained everything clearly beforehand. The installation was professional and met our own requirements as our roof is tricky. Highly recommended!
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Good service and good product. they help organise the grid connection after the install.
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Professional and responsible

Jack is very professional and knowledgeable. I got a few quotes but Jack explained the most detailed info and always responds in a timely manner. Installation was efficient and neat. After installation, Jack has still been very easy to communicate with. Any little thing, I know I will get a response from him and he will deal with it. Can’t expect more from this team.
Inverter rating: 5/5
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Beautiful installation. Great service.

Jack provideded plenty product information and helped design the system. The install team was professional and did a tidy work. Their services are always on time and excellent.
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Great information from Jack, pre and post instalation, with installer team doing a good tidy job. Every thing done in a very timely manner.

Very easy process, with all question answered quickly and installer team working efficiently.
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Job well done

GT solar did a great job with my solar install,

The salesman Jack provided great customer service before & after installation,

I would recommend them to anyone.
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Excellence on every level

Respectful, patient, responsive from the point of sale discussions through to after installation service. They have not wavered in timely and quality attention and care. Jack was flexible with his availability and very responsive, before and after sales and installation. Installers were equally respectful and helpful. We confidently recommend GT Solar for your solar needs - you will not be disappointed.
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Highly recomend

Great install and follow up service. Very professional and great communication.
Many thanks
Tom, Prospect.
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