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Sunrun Solar Reviews

Based on 69 reviews

  • 5 star 26
  • 4 star 39
  • 3 star 3
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.45
  • System Quality
    4.54
  • Customer Service
    4.69
  • Installation
    4.68

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About Sunrun Solar, Solar Installers

Sunrun Solar is a Solar Power Installation company based in Mount Waverley and serves parts of Victoria. Here are their reviews as submitted by visitors to SolarQuotes

Sunrun Solar Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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Great company to deal with. contacted us within 24hours of your email. inspection the next day and we are in the country. quote the next day with solar edge micro inverters as we have shading issues and quality solar panels.Installers were excellent, explained what the process was, professional, neat and tidy, careful and knowledgeable. our system is 20kw and it took them 2 and a bit days to install and it rained on them most of the time. there was no mess. process took about 4 weeks from the time of quote. An excellent experience from start to finish. The guy who come to check the installation after completion knew the installers because of how good their work is. a big thanks to all who were involved as i was unsure initially of what i was going to get but in the end i got more than what i thought i was going to get Show additional information
Ravi, while persistent, was the most polite and helpful salesperson I had dealt with. His persistence was never annoying, but reassuring as it allowed me to build a rapport that led to a great price for the system I wanted. It also helped me raise any questions I had along the way.
Looking forward to getting everything installed later this month.
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All went smoothly Show additional information
Not a lot of communication leading up to installation but all went well and was very fast. They did forget to replace a couple of tiles which we picked up when water was dripping in the wall but they were very responsive and apologetic once advised. No damage done so all good. Show additional information
Sunrun Solar has been very easy to transact with. The installer that they contract, in my experience, just want to finish the job the soonest they can. Only thing I didn't like is the installation of the inverter on the north wall which gets all the sun. The installer told me that it shouldn't be a problem with Fronius because it has cooling fan but the installation manual explicitly stated that inverter should be in a shade and not under direct sunlight. Eventually ended up building a shade for the inverter. But overall experience is good. Show additional information
Ravi was fantastic to deal with, he let us know every step of the way how things would happen.
We would highly recommend him as the person to deal with. Nothing was to much trouble.
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Good customer service, trust worthy.
Installed today, waiting for inspection done.
Tarak is sales person. Good sales person.
Thanks.
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The Sales rep Ravi was excellent in explaining & proposing the fit for purpose system, he is very knowledgeable and supportive.

The installers were both great, did an excellent job.

Overall great system and pricing.
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Karyn was amazing to deal with from start to finish. Show additional information
Experience was varied,

Some vendors simply did not come out to check the site for the install quote (which given there were shading issues etc... seemed to me to be a problem) - Others were simply too expensive.

Several vendors we saw insisted on coming out in person to do a hard sell before providing a quote.... which got them crossed off the list instantly.

Happy with Sunrun Solar's service at both the quoting and sales stages as well as with the install - for the same exact hardware/install there was at least one cheaper alternative vendor, but they never came out for a site inspection.
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Ravi was an excellent communicator. Took us a while to bite the bullet, he was very flexible and patient. In the end we negotiated a win-win deal. Would highly recommend Ravi and Sunrun Solar for their service and product range. Fingers crossed the installation goes to plan and we can finally reduced these power bills! Show additional information
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The guys from SunRun as well as their installers were true professionals - I wanted a quality system and installation that would last for a long time. They did not disappoint, very happy with the Solar Edge system they supplied - can even monitor my usage from the app on my phone. Show additional information
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Great experience dealing with this company. Sales consultant, Ravi Thakar was most helpful, not pushy and kept costs down for us as much as possible. Installers, Martin and Steve were excellent, working in extreme conditions (38 degrees). We needed a full new safety switch board and as the installers were fully qualified electricians in was installed at the same time, thereby saving us considerable time and money Show additional information
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One of the best deal with best installations. Thanks to the great team and especially Ravi for getting the deal done. Show additional information
Ravi at Sunrun was a pleasure to deal with. A no pressure salesperson with all the required answers to my questions. Gerard and the installation team were also top notch. I would definitely recommend Sunrun to anybody looking at getting solar in Melbourne. Show additional information
Honest and genuine quote. Easy to talk to and understood my requirements. No doggy sales pitches or twists. Educated me through the whole process and all stages went smoothly. I would highly recommend to my friends and relatives. Sales team is available anytime to answer my questions over email or phone. Show additional information
Dealing with Sunrun Solar has been a great experience. They guided us through the process and supplied all the information necessary for us to make an informed decision. Although it is important to make your own research Sunrun Solar were great in filling in the gaps and giving us the comprehensive picture so we were confident to install the system from them and not needed to be wary of the sales person just concentrating on price and a sale. Would recommend this Company to anyone who is wanting quality all the way through. Show additional information
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Sunrun Solar were competitive and reliable and I would recommend them to others. Show additional information
They took my deposit when the stock wasn’t in Australia, then panel were stuck on the docks. Month later rang to get an installation date as I needed to take the day off work. I got a phone call the day before from them cancelling. When it was installed they drilled through my roof and left screw ends sticking out of my ceiling. They have taken money of the purchase price but the overall experience was bad. Show additional information
Ravi was very patient and took time to explain why things changed because of Powercorp limitations. He always took time to make sure I understood what was going on. Show additional information
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I have done a lot of research and contacted different companies. Solar run was not doing Pushy deals. Gave lot of time to think whether to go ahead or not. I have never interacted with a sales person as good as Ravi Thakkar. Installed 4kW REC panels almost $2000 less than another company offered. The way they do the work is beyond word. I had water solar heating system at the roof and they suggested to put a space for the access. Another company was not even bothered about the position of the heater system and they want to put the maximum panels and blocking the access to heater panel. If some company push for on the spot discount on same day, please note that there is something hidden in the deal. But the way Sun Run handle a customer is a learning to all. The installation team also did a great job. Not even a single tiles was replaced. Even though the day of installation was raining , they completed the work as soon as possible. My system was up and running in 4 working days after installation. They have forwarded all the paper work to my energy provider for feed in . You will be before hand itself informed about the total expense and will not have any surprise at later stage. Show additional information
My meter is configured yesterday. 20/11/2017 looks like the solar is generating heaps of power.
Julien is my sales consultant . He is helpful patient and giving good recommendations. I reckon he is the sales person to go to. I ve got a good deal off him . will give him 5 stars for his service.
Did not witness the installation but the whole workmanship is looking pretty good after I checked over. my system is not the best on the market. I've got a budget however with warranty they are giving the system wont go wrong. I am very happy with what I am getting so far.
keep up the good work guys.
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There was some confusion with the paperwork as it has not been submitted by the installer as soon as the installation was finished but was fixed right away. Overall it has been a good experience with Sunrun solar. Ravi from Sunrun solar was extremely helpful during the whole process, arranged installation date much quicker than I thought. Happy to recommend these guys to my friends. Show additional information
They came, they quoted, they did the job very quickly, could not fault them, Very Happy Show additional information
Too early to say - waiting for installation. They delayed to fit in with our calendar Show additional information
Very happy with this company. Not at all pushy and always willing to answer our questions. Show additional information
I went to the big solar suppliers first but they only confused me. Sunrun solar gave me a comprehensive list of options and helped me understand the pros/cons of each. As a person who doesn't understand solar generation well I got a great explanation of how it all works and what was best for me given my roof dimensions, location etc. Show additional information
Sunrun Solar provided a very impressive service. Ravi and Tarak explained everything in minute detail and never showed any frustration when we kept asking 100's of questions to try and learn as much about solar as possible. No pushy sales service, Ravi and Tarak allowed us time to think over what we were going into and after getting several quotes from other companies and experiencing their sales techniques, we knew Sunrun were going to be the most superior company to deal with. Our 4.0 Fronius system and 14 REC panels were installed today...installers Steve and Ethan were also wonderful, taking time to explain carefully to us all the elements of what they were doing and again answering whatever questions we posed. Sunrun ensured the installation occurred on the exact date as planned and it.
From the moment we started the process with Finn on Solar Quotes to the installation day we took a few months as we explored everything we needed to know. System running prefectly today and now waiting to have our inspection and the system officially turned on..we can then report back with how it is operating.
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I had an excellent experience with Sunrun solar. Jaryd has been great in providing me the quote, answered my questions and my concerns. The installer Michael and Brendan were great as well. Everything is working really good and and I am very happy. I have recommended Sunrun to my nephew and will recommend Sunrun solar to my friends who wants to have a solar system for a really good price. Show additional information
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Initial review at this stage upon installation and activation. Meter cfg yet to be done but that's waiting on energy supplier, not the solar guys.

Of 3 quotes, Sunrun Solar were the only guys that without prompting suggested placement of the solar panels to the rear of the house as I wanted, to avoid potential shading from a tree out the front. They were also the cheapest of the 3 too.

The team were pleasant to deal with, answered the questions I had, discussed options available (including provision for storage later), installed on-time and within short time frame, neat install job, inverter in convenient place, all good.

6kw system, producing good power.

Overall would highly recommend them, pleasant to deal with, knowledgeable, neat and tidy and on-time job with good support available post install.
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After several other quotes and various sales persons insisting we sign up immediately or miss their astonishing deal one can not be hesitant. With Sunrun we were encouraged to check all our options but let them know our final decision and discuss further options. We are currently wired for 3 phase but only have 2 phases available. Sunrun did all the hard yards for us without any misleading information.the whole job from concept to completion was absolutely brilliant. We will be using Sunrun for future solar system on new shedding and battery backup when they believe it is cost effective. We would recommend these guys to anyone Show additional information
Great Customer Service both before & after installation. Very happy with the company. I would highly recommend Sunrun Solar to any one. Show additional information
Recommended by a satisfied customer. Prompt and friendly response following phone inquiry. Neat work by the installing team. Show additional information
We live in the country and not all suppliers are able to deal with this, Sunrun seem to be competent and not to pushy, are able to install to our time table and are flexible in meeting our requirements Show additional information