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Sunrun Solar Reviews

Based on 86 reviews

  • 5 star 30
  • 4 star 49
  • 3 star 6
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.47
  • System Quality
    4.50
  • Customer Service
    4.65
  • Installation
    4.64

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About Sunrun Solar, Solar Installers

Sunrun Solar is a Solar Power Installation company based in Mount Waverley and serves parts of Victoria. Here are their reviews as submitted by visitors to SolarQuotes

Sunrun Solar Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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Thanks very much for helping out by vetting the companies in the first place. This has helped us to choose a reputable supplier.

We are yet to have the solar system installed but I have put down a deposit.
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The installation date was pushed back a few times, but when it happened, it went smoothly. System seems to be performing good in the few days it's been running. No issues so far. Show additional information
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I called Sunrun due to their positive google rating and wasn't disappointed. The service was great. Ravi was very responsive to any questions we had and the installation went ahead without any issues. We had a 5kW system installed with quality Canadian Solar panels and Enphase microinverters. So far producing more power than we use. Sunrun's quote was also cheaper than the other company we asked to quote the exact same system which was a bonus. Show additional information
It was installed 2 weeks ago, but I am still waiting for an independent contractor to complete an audit on the system, and no one is capable to tell me when this contractor is going to come, so I can schedule it. It is a bit frustrating. Show additional information
Best price, grear customer service. Show additional information
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Value for money. I got the best system for less than half the cost than one quoted by one of the major installers. Tarak Shah was great to deal with, prompt and explained clearly the process. The installation was completed when they said it would be. The installers were very knowledgeable and the job was neat and tidy. Overall very pleased - top rating!! Show additional information
Sunrun Solar provided a very impressive service.
I started the process with Finn on Solar Quotes and had done quite a bit of quote comparison over a few months as I explored everything I needed to know before settling on Sunrun.
Karyn was very easy to deal with and went out of her way to accommodate my many system changes.
She explained everything in minute detail and never showed any frustration when I kept asking lots and lots of questions to try and tailor the best solar option for my house.
I wanted the best option for my current electricity usage but also explored the options for my future electricity usage. Airconditioning, spa pool heater, etc.

Karyn allowed me plenty of time to think over what I was going into and after getting several quotes from other companies and experiencing their sales techniques, I knew Sunrun were going to be the most superior company to deal with for my purposes.

I settled on a SolarEdge 7.3kw Single phase Inverter to run a 10Kw system with 12 years warranty on the SolarEdge Inverter.
This was coupled with 34 x SolarEdge Optimisers with 25 years SolarEdge Optimiser warranty on each of the 34 x Canadian Solar 280 watt Poly panels with 25 year panel performance warranty. On top of all that they offered 10 years workmanship warranty.
My system has 7 East facing panels for the morning sun, 17 North facing panels, 4 additional North facing panels on another part of the roof and 6 West facing panels for the late afternoon sun.
Sunrun ensured the installation occurred seamlessly even allowing me a late change to the install schedule due to a health issue.
The workmanship of the 6 man installation team was very professional.
They took time to explain carefully to me all the elements of what they were doing and answered all of my questions.
Inspection and having the system officially turned on went without a hitch and as with all the team was on time.
The system is operating perfectly today (an overcast cloudy September day but still generating 42KWh) and has been since it's inception on the 12th June 2018.
Middle of winter, over the month of June, I generated 20-30KWh per day which is still more than my house uses.
My peak generation thus far has been 56KWh on the 20th September 2018 so I can't wait to see what I get mid summer.
To top it all off I can view the app on my phone or laptop to see exactly what the system is generating at all times. It is great fun.
I went out and bought a tumble dryer for those winter days where drying clothes was a chore and my 4 children now do their own laundry. It does not even have to be a sunny day.
I have even stopped telling my four children to, "Turn off those lights."
It just doesn't worry me any more. I haven't even received an electricity bill where I have needed to pay as yet.
Just can't wait until batteries come down in price over the next few years and I will buy a Hybrid or all electric car. Yeah.
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Sunrun were really helpful and gave the best quote for the size of system that I was looking for. Karyn was really helpful during the sales process, being quick to respond to the questions that I had. The installers were very professional and did an excellent job on the installation and the after sales service has been excellent so far. Show additional information
One was hard to even get a quote from. Otherwise everything was great with the others. Show additional information
Amazingly great value for money! This company has all of it! Great response time to customer queries (email + phone), detailed explanation by sales rep about technical aspects/options and recommendation on installation pattern suitable for yous site for maximum energy production etc. No cutting corners or compromise on anything at all. Very pleasant and professional staff to-deal with. Only one roof tile was broken during the installation (5-10 is normal), but it was fixed without even me to ask for it!

They provided with the newer version of the panels and inverter which was a pleasant surprise. The energy production was on peak even on a cloudy day (15/09/2018).

Highly recommended to anyone looking for a quality solar panel installation with solid warranty and professional installation.
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Know very little about solar systems, but found SolarQuotes website extremely helpful and informative, and they also replied to any emails I sent them requesting advice in a timely manner. Ended up going with Sunrun Solar, who were one of the suppliers recommended by SolarQuotes. Dealt primarily with Julien who was friendly, efficient, knowledgeable, helpful, and (importantly) patient. Installation crew were really nice blokes. They did a neat job, with the installation of the panels, inverter and wiring, and left property clean and tidy. Overall, very pleased. Show additional information
Recommended, professional, curteous, quality system, quality install and awesome customer service. Show additional information
3 quotes were provided on the day of Solarquotes request, the price was very good for the components requested and installation and system setup was very fast and informative with help from Sunrun team. Highly recommend the Solarquotes process and Sunrun Solar team. Show additional information
Only rating down installation as electrician drilled through a water pipe causing a number of other issues (ie re plastering etc) Show additional information
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Great company to deal with. contacted us within 24hours of your email. inspection the next day and we are in the country. quote the next day with solar edge micro inverters as we have shading issues and quality solar panels.Installers were excellent, explained what the process was, professional, neat and tidy, careful and knowledgeable. our system is 20kw and it took them 2 and a bit days to install and it rained on them most of the time. there was no mess. process took about 4 weeks from the time of quote. An excellent experience from start to finish. The guy who come to check the installation after completion knew the installers because of how good their work is. a big thanks to all who were involved as i was unsure initially of what i was going to get but in the end i got more than what i thought i was going to get Show additional information
Ravi, while persistent, was the most polite and helpful salesperson I had dealt with. His persistence was never annoying, but reassuring as it allowed me to build a rapport that led to a great price for the system I wanted. It also helped me raise any questions I had along the way.
Looking forward to getting everything installed later this month.
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All went smoothly Show additional information
Not a lot of communication leading up to installation but all went well and was very fast. They did forget to replace a couple of tiles which we picked up when water was dripping in the wall but they were very responsive and apologetic once advised. No damage done so all good. Show additional information
Sunrun Solar has been very easy to transact with. The installer that they contract, in my experience, just want to finish the job the soonest they can. Only thing I didn't like is the installation of the inverter on the north wall which gets all the sun. The installer told me that it shouldn't be a problem with Fronius because it has cooling fan but the installation manual explicitly stated that inverter should be in a shade and not under direct sunlight. Eventually ended up building a shade for the inverter. But overall experience is good. Show additional information
Ravi was fantastic to deal with, he let us know every step of the way how things would happen.
We would highly recommend him as the person to deal with. Nothing was to much trouble.
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Good customer service, trust worthy.
Installed today, waiting for inspection done.
Tarak is sales person. Good sales person.
Thanks.
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The Sales rep Ravi was excellent in explaining & proposing the fit for purpose system, he is very knowledgeable and supportive.

The installers were both great, did an excellent job.

Overall great system and pricing.
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Karyn was amazing to deal with from start to finish. Show additional information
Experience was varied,

Some vendors simply did not come out to check the site for the install quote (which given there were shading issues etc... seemed to me to be a problem) - Others were simply too expensive.

Several vendors we saw insisted on coming out in person to do a hard sell before providing a quote.... which got them crossed off the list instantly.

Happy with Sunrun Solar's service at both the quoting and sales stages as well as with the install - for the same exact hardware/install there was at least one cheaper alternative vendor, but they never came out for a site inspection.
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Ravi was an excellent communicator. Took us a while to bite the bullet, he was very flexible and patient. In the end we negotiated a win-win deal. Would highly recommend Ravi and Sunrun Solar for their service and product range. Fingers crossed the installation goes to plan and we can finally reduced these power bills! Show additional information
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The guys from SunRun as well as their installers were true professionals - I wanted a quality system and installation that would last for a long time. They did not disappoint, very happy with the Solar Edge system they supplied - can even monitor my usage from the app on my phone. Show additional information
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Great experience dealing with this company. Sales consultant, Ravi Thakar was most helpful, not pushy and kept costs down for us as much as possible. Installers, Martin and Steve were excellent, working in extreme conditions (38 degrees). We needed a full new safety switch board and as the installers were fully qualified electricians in was installed at the same time, thereby saving us considerable time and money Show additional information
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One of the best deal with best installations. Thanks to the great team and especially Ravi for getting the deal done. Show additional information
Ravi at Sunrun was a pleasure to deal with. A no pressure salesperson with all the required answers to my questions. Gerard and the installation team were also top notch. I would definitely recommend Sunrun to anybody looking at getting solar in Melbourne. Show additional information
Honest and genuine quote. Easy to talk to and understood my requirements. No doggy sales pitches or twists. Educated me through the whole process and all stages went smoothly. I would highly recommend to my friends and relatives. Sales team is available anytime to answer my questions over email or phone. Show additional information
Dealing with Sunrun Solar has been a great experience. They guided us through the process and supplied all the information necessary for us to make an informed decision. Although it is important to make your own research Sunrun Solar were great in filling in the gaps and giving us the comprehensive picture so we were confident to install the system from them and not needed to be wary of the sales person just concentrating on price and a sale. Would recommend this Company to anyone who is wanting quality all the way through. Show additional information
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Sunrun Solar were competitive and reliable and I would recommend them to others. Show additional information
They took my deposit when the stock wasn’t in Australia, then panel were stuck on the docks. Month later rang to get an installation date as I needed to take the day off work. I got a phone call the day before from them cancelling. When it was installed they drilled through my roof and left screw ends sticking out of my ceiling. They have taken money of the purchase price but the overall experience was bad. Show additional information
Ravi was very patient and took time to explain why things changed because of Powercorp limitations. He always took time to make sure I understood what was going on. Show additional information
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