Sunrun Solar Reviews

Based on 118 ratings Aus Ranking

  • 5 star 48
  • 4 star 59
  • 3 star 10
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.53
  • System Quality
    4.54
  • Customer Service
    4.63
  • Installation
    4.64

Show ratings from:

Timeline

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

About Sunrun Solar, Solar Installers

Sunrun Solar
Platinum Partner
Sunrun Solar is a SolarQuotes Client (what does this mean?)
ABN: 32 603 132 378  ABN active since 01 Dec 2014 | Sunrun Solar Pty Ltd
verified
ACN: 603 132 378  ACN active since 01 Dec 2014 | Sunrun Solar Pty Ltd
verified
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
VIC: REC 25161 Sunrun Solar Pty Ltd 
verified

Estimated pricing for system: $3,275 - $7,000 depending on hardware choice ( how is this calculated? )

Sunrun Solar is a Solar Power Installation company based in Mount Waverley and serves parts of Victoria. Here are their reviews as submitted by visitors to SolarQuotes

Sunrun Solar Solar Reviews

Thank you Sunrun Solar

Highly recommend Sunrun solar to anyone. No look or search further. Whole process was so smooth for me from quote to installation. Great product and exceptional services. Thank you Sun run solar for extraordinary work.
Hemal Patel
Show additional information

Excellent service from the start and great product!

Excellent service from the start. I feel that they tried to accommodate my needs and I am happy with the outcome. Show additional information
it's very good service and installation
really useful and good quality
Show additional information

Sunrun won

Only 2 responses
Sunrun more timely but dearer.
Very efficient installation team.
Show additional information

Pleasant experience

Signed with Sunrun because of its competitive quote and recommendation from friend. Installation went smoothly. The guys came at 7am and finished by lunch time. Job was done neat and tidy. Sunrun has been very responsive with my after-sales enquiries. Tarak even reached to help with my phone connection problem at home. Show additional information

Excellent

Just completed my solar panels installation. The sunrun solar company has the best price and customer service. Prompt responses and follow up. Staff are fantastic and very nice too! Show additional information
Had to do a price beat to get better price. Communication is patchy. Hope no issues. Too soon to tell at the moment. Show additional information
Sunrun Solar provided a very impressive service. Ravi and Tarak explained everything in minute detail and never showed any frustration when we kept asking 100's of questions to try and learn as much about solar as possible. No pushy sales service, Ravi and Tarak allowed us time to think over what we were going into and after getting several quotes from other companies and experiencing their sales techniques, we knew Sunrun were going to be the most superior company to deal with. Our 4.0 Fronius system and 14 REC panels were installed today...installers Steve and Ethan were also wonderful, taking time to explain carefully to us all the elements of what they were doing and again answering whatever questions we posed. Sunrun ensured the installation occurred on the exact date as planned and it.
From the moment we started the process with Finn on Solar Quotes to the installation day we took a few months as we explored everything we needed to know. System running prefectly today and now waiting to have our inspection and the system officially turned on..we can then report back with how it is operating.
Show additional information

Top Marks Sunrun Solar

From our quote, to amazingly swift installation, safety inspection, connect to the grid, we couldn't be happier.
The staff at every stage, were friendly, informative, and happy to answer our many questions.
Supported our Government rebate applications, by providing all the paperwork and information we required, to complete our applications.
Thanks Sunrun Solar - happy to Highly Recommend!
Show additional information

Great Customer Service

From quotation stage up until after installation process has been great and efficient. Thanks to Ravi for providing great customer service and prompt assistance. Show additional information

Professional business, Good communication and easy installation

Sunrun Solar was very easy to deal with from the beginning providing a variety of quotes for my review.
Quick to respond with all communication throughout the process.
Installation was straight forward with it all happening during arranged times
Customer service was great, with prompt replies and likewise easy to contact and discuss.
Overall would recommend to others, with several of my friends also choosing Sunrun Solar likewise and happy with the overall process.
Show additional information

Great experience overall

I was confused by the market and happy to find solar quotes. They found the 3 retailers. All were very helpful and professional. They all contributed to my knowledge. I chose sunrun solar because they had the products, they provided superior advice and the best price. Julien was excellent. Relaxed, patient and accommodating. It was a relief for me. The installation went well. They came when they said they would and came back to complete the WiFi connection. All in all the process went very well. Easy, informative and very professional. I would highly recommend solar quotes and sunrun solar. Show additional information

Fronius/Longi pv system

Lowest price that I could find.
Installed on time with good quality.
Show additional information

Everything went as expected

They were referred by a friend and did what we asked. Their price was similar to others but the service was excellent Show additional information

Great process and seamless installation.

Great, smooth and painless experience from our end! Tarak was always helpful and responsive. Sometimes would even go out of his way after hours to make sure queries were resolved. Quote was delivered promptly and explained. They even managed through my timeframes of having to move the install date a few times due to it being a busy period for me over the Christmas holidays.

Great afterwards too in resolving any queries I had after installation. Once again, seamless process which I could not have any issues with.
Show additional information

Reasonable price for a good system and workmanship quality

Sales team were helpful and explained everything that I asked for clarification.

The installation team did the job very well and cleaned up everything after they finished with the job
Show additional information
I choose to go with sunrun solar out of many options that I had because of multiple reasons, to start with, they educated me on Solar system an products rather then focusing just in prices which other companies don't do. I was dealing with Tarak and he explained difference between different products like LG, REC,Longi and Canadian for panels & Fronius, Solaredge and Enphase for Inverters. We decided to go with Longi panels and Fronius inverter as it suited the best to out needs and affordability. Tarak designed system to meet our consumption requirement. On the day of installation, installers came right on time and it went all smooth, no dramas. Dealing with sunrun solar was a breeze, they don't push you for up-sell, provides detailed information on products, quick before and after installation service and professional staff. If anyone is looking for Solar, I highly recommend Sunrun Solar, remember that solar is going to be a permanent on your roof so dont compromise on quality for couple of hundred dollars, Sunrun Solar is locally established company and you will get results for what you are paying. Thanks once again for your services. Show additional information
I have paid a deposit, with installation fixed for the 12 June.
In the mean time the Solar Victoria Rebate Scheme has reached cap.
They failed to advise me to apply for it ASAP.
I will be applying for it on the 1 July 2019.
Show additional information
Show additional information
We are getting a message "Notice State 567" I have asked for advice from Sunrun Solar and have not heard back yet. Show additional information
The 3 companies who quoted me were fine, but where a bit more expensive that my budget. I got another quote from Sunrun Solar, who are also on your list or recommended installers. I went with them as I was happy with their price, specs and reputation.

$5500 for 6.6kw system
21 x 315w Risen panels
Fronius inverter.
Show additional information
Tarak and the boys were professional from the first contact. He came out and discussed all of the available options whilst providing us comprehensive recommendations tailored to our exact needs. The boys who came out were punctual and respectful whilst getting the job done. I was impressed by their efforts and the fact that they cleaned up after themselves. The products we have are fantastic and we are already reaping the rewards. The follow up after-care from Sunrun Solar has been great as they have provided us the required documentation to receive our Victorian grant. They have contacted our energy provider so we can begin receiving our rebates and they also secured the Federal Government grant. I highly recommend the entire team at Sunrun Solar. Show additional information
All went well till the installation. Yet to do meter re-configuration and didn't hear from the supplier yet. Show additional information
Show additional information
Sunrun solar designed a system with Solar Edge Optimizers, which I am very pleased with.
It was a pleasure dealing with Ravi who was very polite, knowledgeable and not at all pushy.
The ladies at the office were very helpful too.
The installer Martin was very experienced, approachable and clearly explained the do's and don't s about the system.
Show additional information
Great company to deal with. Contacted us within 24hours of your email. inspection the next day and we are in the country. Quote the next day with solar edge micro inverters as we have shading issues and quality solar panels.Installers were excellent, explained what the process was, professional, neat and tidy, careful and knowledgeable. Our system is 20kw and it took them 2 and a bit days to install and it rained on them most of the time. there was no mess. process took about 4 weeks from the time of quote. An excellent experience from start to finish. The guy who come to check the installation after completion knew the installers because of how good their work is. a big thanks to all who were involved as i was unsure initially of what i was going to get but in the end i got more than what i thought i was going to get. Show additional information
The 2 months of speaking to so many solar companies was confusing and frustrating.
But solar quotes advice really helped me to understand what to look out for.
I feel very confident that I have chosen a great solar package.
I went with the Fronius 5KW inverter and the REC half cut panels in black. Taking it to 6.6 KW
Thank you Finn and Margherita. You were a massive help.
Show additional information
Show additional information
I never go as far as wanting to leave a feedback for a service I received but I felt compelled this time. Having heard so many horror stories regarding solar installations we were very hesitant at first but with the federal and now state rebate we took the gamble. I talked to a few reps of different companies. It was when I talked to Ravi of Sunrun Solar that I felt comfortable going ahead as he was happy to answer all of questions and we were satisfied with the proposed process.

Everything was explained in detail and he was made available when ever we called up or he followed up right away. He made sure we got the right product and accredited installers to comply with the state rebate while also negotiating a really good price.

Once we agreed on the price installation commenced shortly after and it took the installers to complete the job in 6 hours(6 kw system/22 panels).

We currently have had the system installed for 4-5 months. Right now in the summertime the system produces up to 42 kwh/day when its sunny all day which has exceeded our expectations.

Thumbs up to all the guys at Sunrun Solar especially Ravi
Show additional information
Tarak Shah is Very Good from Sunrun Solar
He was very helpful and and the Quoting was simple and easy and We were very Happy with the price and it was quick to be installed too.
and he is always happy to answer and questions we have with the system.

Overall Very Happy with the Service they are giving us.

Thank you.
Show additional information
I proceed with Sunrun solar. Show additional information
Not a lot of communication leading up to installation but all went well and was very fast. They did forget to replace a couple of tiles which we picked up when water was dripping in the wall but they were very responsive and apologetic once advised. No damage done so all good. Show additional information
Show additional information
We had a 6KW Suntech/SolarEdge system installed by Sunrun Solar on the 14/12/2018 but due to Christmas and New Year holidays I'm still waiting for the inspection and United Energy to fix an issue with grid voltage.
Overall I'm happy with their products especially their service.
Show additional information
Show additional information
Show additional information
Thanks very much for helping out by vetting the companies in the first place. This has helped us to choose a reputable supplier.

We are yet to have the solar system installed but I have put down a deposit.
Show additional information
The installation date was pushed back a few times, but when it happened, it went smoothly. System seems to be performing good in the few days it's been running. No issues so far. Show additional information
Show additional information
Ravi was an excellent communicator. Took us a while to bite the bullet, he was very flexible and patient. In the end we negotiated a win-win deal. Would highly recommend Ravi and Sunrun Solar for their service and product range. Fingers crossed the installation goes to plan and we can finally reduced these power bills! Show additional information
I called Sunrun due to their positive google rating and wasn't disappointed. The service was great. Ravi was very responsive to any questions we had and the installation went ahead without any issues. We had a 5kW system installed with quality Canadian Solar panels and Enphase microinverters. So far producing more power than we use. Sunrun's quote was also cheaper than the other company we asked to quote the exact same system which was a bonus. Show additional information
It was installed 2 weeks ago, but I am still waiting for an independent contractor to complete an audit on the system, and no one is capable to tell me when this contractor is going to come, so I can schedule it. It is a bit frustrating. Show additional information
Best price, grear customer service. Show additional information
Show additional information
Value for money. I got the best system for less than half the cost than one quoted by one of the major installers. Tarak Shah was great to deal with, prompt and explained clearly the process. The installation was completed when they said it would be. The installers were very knowledgeable and the job was neat and tidy. Overall very pleased - top rating!! Show additional information
Sunrun Solar provided a very impressive service.
I started the process with Finn on Solar Quotes and had done quite a bit of quote comparison over a few months as I explored everything I needed to know before settling on Sunrun.
Karyn was very easy to deal with and went out of her way to accommodate my many system changes.
She explained everything in minute detail and never showed any frustration when I kept asking lots and lots of questions to try and tailor the best solar option for my house.
I wanted the best option for my current electricity usage but also explored the options for my future electricity usage. Airconditioning, spa pool heater, etc.

Karyn allowed me plenty of time to think over what I was going into and after getting several quotes from other companies and experiencing their sales techniques, I knew Sunrun were going to be the most superior company to deal with for my purposes.

I settled on a SolarEdge 7.3kw Single phase Inverter to run a 10Kw system with 12 years warranty on the SolarEdge Inverter.
This was coupled with 34 x SolarEdge Optimisers with 25 years SolarEdge Optimiser warranty on each of the 34 x Canadian Solar 280 watt Poly panels with 25 year panel performance warranty. On top of all that they offered 10 years workmanship warranty.
My system has 7 East facing panels for the morning sun, 17 North facing panels, 4 additional North facing panels on another part of the roof and 6 West facing panels for the late afternoon sun.
Sunrun ensured the installation occurred seamlessly even allowing me a late change to the install schedule due to a health issue.
The workmanship of the 6 man installation team was very professional.
They took time to explain carefully to me all the elements of what they were doing and answered all of my questions.
Inspection and having the system officially turned on went without a hitch and as with all the team was on time.
The system is operating perfectly today (an overcast cloudy September day but still generating 42KWh) and has been since it's inception on the 12th June 2018.
Middle of winter, over the month of June, I generated 20-30KWh per day which is still more than my house uses.
My peak generation thus far has been 56KWh on the 20th September 2018 so I can't wait to see what I get mid summer.
To top it all off I can view the app on my phone or laptop to see exactly what the system is generating at all times. It is great fun.
I went out and bought a tumble dryer for those winter days where drying clothes was a chore and my 4 children now do their own laundry. It does not even have to be a sunny day.
I have even stopped telling my four children to, "Turn off those lights."
It just doesn't worry me any more. I haven't even received an electricity bill where I have needed to pay as yet.
Just can't wait until batteries come down in price over the next few years and I will buy a Hybrid or all electric car. Yeah.
Show additional information
Sunrun were really helpful and gave the best quote for the size of system that I was looking for. Karyn was really helpful during the sales process, being quick to respond to the questions that I had. The installers were very professional and did an excellent job on the installation and the after sales service has been excellent so far. Show additional information
One was hard to even get a quote from. Otherwise everything was great with the others. Show additional information
Amazingly great value for money! This company has all of it! Great response time to customer queries (email + phone), detailed explanation by sales rep about technical aspects/options and recommendation on installation pattern suitable for yous site for maximum energy production etc. No cutting corners or compromise on anything at all. Very pleasant and professional staff to-deal with. Only one roof tile was broken during the installation (5-10 is normal), but it was fixed without even me to ask for it!

They provided with the newer version of the panels and inverter which was a pleasant surprise. The energy production was on peak even on a cloudy day (15/09/2018).

Highly recommended to anyone looking for a quality solar panel installation with solid warranty and professional installation.
Show additional information
Know very little about solar systems, but found SolarQuotes website extremely helpful and informative, and they also replied to any emails I sent them requesting advice in a timely manner. Ended up going with Sunrun Solar, who were one of the suppliers recommended by SolarQuotes. Dealt primarily with Julien who was friendly, efficient, knowledgeable, helpful, and (importantly) patient. Installation crew were really nice blokes. They did a neat job, with the installation of the panels, inverter and wiring, and left property clean and tidy. Overall, very pleased. Show additional information
 To get your quotes, please enter your postcode: