Sunrun Solar Reviews

Based on 124 ratings Aus Ranking

  • 5 star 51
  • 4 star 61
  • 3 star 10
  • 2 star 2
  • 1 star 0

Average Customer Review

  • Value
    4.53
  • System Quality
    4.54
  • Customer Service
    4.59
  • Installation
    4.63

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About Sunrun Solar, Solar Installers

Sunrun Solar
Platinum Partner
Sunrun Solar is a SolarQuotes Client (what does this mean?)
ABN: 32 603 132 378  ABN active since 01 Dec 2014 | Sunrun Solar Pty Ltd
verified
ACN: 603 132 378  ACN active since 01 Dec 2014 | Sunrun Solar Pty Ltd
verified
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
VIC: REC 25161 Sunrun Solar 
verified

Estimated pricing for system: $3,275 - $7,000 depending on hardware choice and installation difficulty ( how is this calculated? )

Sunrun Solar is a Solar Power Installation company based in Mount Waverley and serves parts of Victoria. Here are their reviews as submitted by visitors to SolarQuotes

Sunrun Solar Solar Reviews

Fantastic customer service, great price, hassle free!

Wow, such a fantastic experience dealing with the Sunrun team.
From the quote until finish the customer service was perfect. They organised everything in an efficient and professional matter and I barely needed to get involved or follow anything up.
The price was very competitive, and I'd say that given the high quality product they supply, they would probably be best value for Victorian customers.
Doing the right thing for the environment, at a great price, without any hassle and great after sale service - what more could you want...
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Exactly as I hoped for

All worked out as I hoped. Very little stress in this part of the process. Sales, Ravi, was polite and informed. The installation team did everything in one day and in a very workman-like manner. (I'm a retired electrical contractor). The Electrical inspector turned up a few days later and was happy with the job, also commenting that the price was very reasonable. Show additional information

Great installation, great installers

Quote was done effortlessly, technician very knowledgeable. Installers were polite and punctual, job completed on time specified. Great customer service, technician set up wireless monitoring and are organizing grid connection. Show additional information

Customer service could improve

The sales person was great with providing quotes quickly and answering our questions. However, we had to follow up multiple times to get an installation date after we accepted the quote. The installer was excellent, punctual, kept us updated and completed the installation quickly. The customer service after the installation was lacking with poor communication. It has been over two weeks since installation and we have not yet received our paperwork. Show additional information

Good install, terrible organisation

The sales and quoting process was easy and very reassuring. Adam was good at getting back to us at convenient times and very good at explaining the in's and out's. He was very accommodating and understanding that given our jobs, we couldn't take time off at the drop of a hat and needed to book proper dates for things in advance, especially as access for the install would mainly be in a back yard with dogs in it.

However, once the install started happening, this wasn't the case. We came home one day a few days before our booked install date to find our fence had been damaged, a bunch of scaffolding was in our locked back yard, and our dogs were afraid to be in the back yard. We'd had nothing about this communicated to us prior. I had to get in touch with the scaffolders myself in order to ensure they didn't break in again while we weren't home (we are still waiting for the scaffolding to come down because they "can't make bookings and don't know which day they'll be in the area"). On explaining all this to sunrun, our contact (no longer Adam despite his assurances of being with us "through the whole thing") merely explained that the scaffolders tried to call us once they'd arrived (then just done as they pleased when they couldn't get an immediate answer), reassured us that they probably didn't do anything to the dogs, and ignored all concerns about any kind of prior notice. Likewise we've just received 4 phone calls from the inspector they've organised to do the post-install inspection, "informing" us that he'll be here tomorrow sometime between 9 and 11, again with no prior notice. I tried to explain that this was unreasonable to him, and he gave me a 2 minute lecture on how he doesn't book house visits in advance and he just lets us know when he's going to be doing it and if he expected him to work after hours (which we didn't), we'd be paying him extra. We don't understand how people are operating under the assumption they can pick days to work on our property, give next to no (or no) notice, and expect everything to be fine. We feel at least a little mislead by the sales rep in the first place.
The installation of the panels went fine, it rained on the day but we were able to figure out another day (in advance) with the electricians, but they were about the only part of the process that had any kind of reliability or consideration. We're still living under the threat of coming home, finding the scaffolding is gone and not having any way to seek repair of the fence.
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Sunrun Solar is the #1, couldn't be happier

flawless service, great price, installation was clean and the guys were so helpful.

Getting full use of the panels as well which is great, sold the perfect sized unit to me.

couldn't be happier with the panels and service, thanks sunrun solar!
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Thank you Sunrun Solar

Highly recommend Sunrun solar to anyone. No look or search further. Whole process was so smooth for me from quote to installation. Great product and exceptional services. Thank you Sun run solar for extraordinary work.
Hemal Patel
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Excellent service from the start and great product!

Excellent service from the start. I feel that they tried to accommodate my needs and I am happy with the outcome. Show additional information
it's very good service and installation
really useful and good quality
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Sunrun won

Only 2 responses
Sunrun more timely but dearer.
Very efficient installation team.
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Pleasant experience

Signed with Sunrun because of its competitive quote and recommendation from friend. Installation went smoothly. The guys came at 7am and finished by lunch time. Job was done neat and tidy. Sunrun has been very responsive with my after-sales enquiries. Tarak even reached to help with my phone connection problem at home. Show additional information

Excellent

Just completed my solar panels installation. The sunrun solar company has the best price and customer service. Prompt responses and follow up. Staff are fantastic and very nice too! Show additional information
Had to do a price beat to get better price. Communication is patchy. Hope no issues. Too soon to tell at the moment. Show additional information
Sunrun Solar provided a very impressive service. Ravi and Tarak explained everything in minute detail and never showed any frustration when we kept asking 100's of questions to try and learn as much about solar as possible. No pushy sales service, Ravi and Tarak allowed us time to think over what we were going into and after getting several quotes from other companies and experiencing their sales techniques, we knew Sunrun were going to be the most superior company to deal with. Our 4.0 Fronius system and 14 REC panels were installed today...installers Steve and Ethan were also wonderful, taking time to explain carefully to us all the elements of what they were doing and again answering whatever questions we posed. Sunrun ensured the installation occurred on the exact date as planned and it.
From the moment we started the process with Finn on Solar Quotes to the installation day we took a few months as we explored everything we needed to know. System running prefectly today and now waiting to have our inspection and the system officially turned on..we can then report back with how it is operating.
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Top Marks Sunrun Solar

From our quote, to amazingly swift installation, safety inspection, connect to the grid, we couldn't be happier.
The staff at every stage, were friendly, informative, and happy to answer our many questions.
Supported our Government rebate applications, by providing all the paperwork and information we required, to complete our applications.
Thanks Sunrun Solar - happy to Highly Recommend!
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Great Customer Service

From quotation stage up until after installation process has been great and efficient. Thanks to Ravi for providing great customer service and prompt assistance. Show additional information

Professional business, Good communication and easy installation

Sunrun Solar was very easy to deal with from the beginning providing a variety of quotes for my review.
Quick to respond with all communication throughout the process.
Installation was straight forward with it all happening during arranged times
Customer service was great, with prompt replies and likewise easy to contact and discuss.
Overall would recommend to others, with several of my friends also choosing Sunrun Solar likewise and happy with the overall process.
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Great experience overall

I was confused by the market and happy to find solar quotes. They found the 3 retailers. All were very helpful and professional. They all contributed to my knowledge. I chose sunrun solar because they had the products, they provided superior advice and the best price. Julien was excellent. Relaxed, patient and accommodating. It was a relief for me. The installation went well. They came when they said they would and came back to complete the WiFi connection. All in all the process went very well. Easy, informative and very professional. I would highly recommend solar quotes and sunrun solar. Show additional information

Fronius/Longi pv system

Lowest price that I could find.
Installed on time with good quality.
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Everything went as expected

They were referred by a friend and did what we asked. Their price was similar to others but the service was excellent Show additional information

Great process and seamless installation.

Great, smooth and painless experience from our end! Tarak was always helpful and responsive. Sometimes would even go out of his way after hours to make sure queries were resolved. Quote was delivered promptly and explained. They even managed through my timeframes of having to move the install date a few times due to it being a busy period for me over the Christmas holidays.

Great afterwards too in resolving any queries I had after installation. Once again, seamless process which I could not have any issues with.
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Reasonable price for a good system and workmanship quality

Sales team were helpful and explained everything that I asked for clarification.

The installation team did the job very well and cleaned up everything after they finished with the job
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I choose to go with sunrun solar out of many options that I had because of multiple reasons, to start with, they educated me on Solar system an products rather then focusing just in prices which other companies don't do. I was dealing with Tarak and he explained difference between different products like LG, REC,Longi and Canadian for panels & Fronius, Solaredge and Enphase for Inverters. We decided to go with Longi panels and Fronius inverter as it suited the best to out needs and affordability. Tarak designed system to meet our consumption requirement. On the day of installation, installers came right on time and it went all smooth, no dramas. Dealing with sunrun solar was a breeze, they don't push you for up-sell, provides detailed information on products, quick before and after installation service and professional staff. If anyone is looking for Solar, I highly recommend Sunrun Solar, remember that solar is going to be a permanent on your roof so dont compromise on quality for couple of hundred dollars, Sunrun Solar is locally established company and you will get results for what you are paying. Thanks once again for your services. Show additional information
I have paid a deposit, with installation fixed for the 12 June.
In the mean time the Solar Victoria Rebate Scheme has reached cap.
They failed to advise me to apply for it ASAP.
I will be applying for it on the 1 July 2019.
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We are getting a message "Notice State 567" I have asked for advice from Sunrun Solar and have not heard back yet. Show additional information
The 3 companies who quoted me were fine, but where a bit more expensive that my budget. I got another quote from Sunrun Solar, who are also on your list or recommended installers. I went with them as I was happy with their price, specs and reputation.

$5500 for 6.6kw system
21 x 315w Risen panels
Fronius inverter.
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Tarak and the boys were professional from the first contact. He came out and discussed all of the available options whilst providing us comprehensive recommendations tailored to our exact needs. The boys who came out were punctual and respectful whilst getting the job done. I was impressed by their efforts and the fact that they cleaned up after themselves. The products we have are fantastic and we are already reaping the rewards. The follow up after-care from Sunrun Solar has been great as they have provided us the required documentation to receive our Victorian grant. They have contacted our energy provider so we can begin receiving our rebates and they also secured the Federal Government grant. I highly recommend the entire team at Sunrun Solar. Show additional information
All went well till the installation. Yet to do meter re-configuration and didn't hear from the supplier yet. Show additional information
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Sunrun solar designed a system with Solar Edge Optimizers, which I am very pleased with.
It was a pleasure dealing with Ravi who was very polite, knowledgeable and not at all pushy.
The ladies at the office were very helpful too.
The installer Martin was very experienced, approachable and clearly explained the do's and don't s about the system.
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Great company to deal with. Contacted us within 24hours of your email. inspection the next day and we are in the country. Quote the next day with solar edge micro inverters as we have shading issues and quality solar panels.Installers were excellent, explained what the process was, professional, neat and tidy, careful and knowledgeable. Our system is 20kw and it took them 2 and a bit days to install and it rained on them most of the time. there was no mess. process took about 4 weeks from the time of quote. An excellent experience from start to finish. The guy who come to check the installation after completion knew the installers because of how good their work is. a big thanks to all who were involved as i was unsure initially of what i was going to get but in the end i got more than what i thought i was going to get. Show additional information
The 2 months of speaking to so many solar companies was confusing and frustrating.
But solar quotes advice really helped me to understand what to look out for.
I feel very confident that I have chosen a great solar package.
I went with the Fronius 5KW inverter and the REC half cut panels in black. Taking it to 6.6 KW
Thank you Finn and Margherita. You were a massive help.
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I never go as far as wanting to leave a feedback for a service I received but I felt compelled this time. Having heard so many horror stories regarding solar installations we were very hesitant at first but with the federal and now state rebate we took the gamble. I talked to a few reps of different companies. It was when I talked to Ravi of Sunrun Solar that I felt comfortable going ahead as he was happy to answer all of questions and we were satisfied with the proposed process.

Everything was explained in detail and he was made available when ever we called up or he followed up right away. He made sure we got the right product and accredited installers to comply with the state rebate while also negotiating a really good price.

Once we agreed on the price installation commenced shortly after and it took the installers to complete the job in 6 hours(6 kw system/22 panels).

We currently have had the system installed for 4-5 months. Right now in the summertime the system produces up to 42 kwh/day when its sunny all day which has exceeded our expectations.

Thumbs up to all the guys at Sunrun Solar especially Ravi
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Tarak Shah is Very Good from Sunrun Solar
He was very helpful and and the Quoting was simple and easy and We were very Happy with the price and it was quick to be installed too.
and he is always happy to answer and questions we have with the system.

Overall Very Happy with the Service they are giving us.

Thank you.
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I proceed with Sunrun solar. Show additional information
Not a lot of communication leading up to installation but all went well and was very fast. They did forget to replace a couple of tiles which we picked up when water was dripping in the wall but they were very responsive and apologetic once advised. No damage done so all good. Show additional information
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We had a 6KW Suntech/SolarEdge system installed by Sunrun Solar on the 14/12/2018 but due to Christmas and New Year holidays I'm still waiting for the inspection and United Energy to fix an issue with grid voltage.
Overall I'm happy with their products especially their service.
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Thanks very much for helping out by vetting the companies in the first place. This has helped us to choose a reputable supplier.

We are yet to have the solar system installed but I have put down a deposit.
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The installation date was pushed back a few times, but when it happened, it went smoothly. System seems to be performing good in the few days it's been running. No issues so far. Show additional information
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Ravi was an excellent communicator. Took us a while to bite the bullet, he was very flexible and patient. In the end we negotiated a win-win deal. Would highly recommend Ravi and Sunrun Solar for their service and product range. Fingers crossed the installation goes to plan and we can finally reduced these power bills! Show additional information
I called Sunrun due to their positive google rating and wasn't disappointed. The service was great. Ravi was very responsive to any questions we had and the installation went ahead without any issues. We had a 5kW system installed with quality Canadian Solar panels and Enphase microinverters. So far producing more power than we use. Sunrun's quote was also cheaper than the other company we asked to quote the exact same system which was a bonus. Show additional information
It was installed 2 weeks ago, but I am still waiting for an independent contractor to complete an audit on the system, and no one is capable to tell me when this contractor is going to come, so I can schedule it. It is a bit frustrating. Show additional information
Best price, grear customer service. Show additional information
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