Sunrun Solar

Sunrun Solar Reviews

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98% 0%
4.7

Based on 307 ratings

About

Sunrun Solar is a Solar Power Installation company which services Victoria and Western Australia. They serve residential and commercial clients. They also have their in-house installers, designers and service team to help the customers through every step. They are one of the CEC approved solar retailers and NECA member, who are in partnership with the following brands:
 
REC
Hyundai
Fronius
SMA
SolarEdge
Tesla
Senec
 
Here are their reviews as submitted by the SolarQuotes visitors.

Reviewers report paying: $2,450 - $6,750 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Sunrun Solar Reviews (307)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.7/5

Value for money

4.7/5

Quality of System

4.7/5

Installation

4.7/5

Customer Service

  • 5 star 179
  • 4 star 105
  • 3 star 17
  • 2 star 5
  • 1 star 1

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Good company, good installer, reliable, and good looking owner too !!

Sunrun Solar is a good proffesional company, polite, on time and reliable
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Professional and flawless

Both sales and quote good
Installation excellent
Customer service excellent
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Original Review on 15-04-2023:

Great installer

Sunrun solar hit all the marks of really good service, price & installation. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Joanne: "Are you happy with the performance of your system so far?"

Yes after getting used to using dishwasher etc during the day. Power bills have drastically decreased which is good.
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Had to chase every step of the way - would not recommend

Sales process was fine.

I cannot speak for the quality of the installation itself and I have no issues with the installers. However, the installation process/customer service was terrible. Our installation was incomplete and then our job was 'lost'. This occurred twice through the process and each time we had to join the back of the installation queue to be completed. Very disappointing and displayed a lack of care. No responsibility taken or priority given to complete our job.

We signed up at the start of Sep 2024 and currently (Jan 2024) awaiting connection to the grid.
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From the quoting process to the final install, I couldn’t fault Sunrun Solar.

We received three recommended suppliers from SolarQuotes but only two initially responded to my requests. The third company responded after a prompt from my feedback to Finn.

Ross from Sunrun Solar was extremely knowledgeable and promptly answered all my questions. I compared the quotes with a couple of local quotes and Sunrun was the most comprehensive. Being a bit of a newbie as far as Solar goes, I ran them past my knowledge brother. We came up with several questions which Ross promptly answered and we made a slight alteration to the Inverter. Another big deciding factor was that Sunrun used their own crew and not sub-contractors for the install. Having family in the building trade, I preferred to deal with experienced installers.

Being in Ballarat I was a bit hesitant to get an installer from Melbourne. Also being two storey and a difficult install, I sent Ross pictures and stressed that I didn’t want visible conduit from the three different arrays. To top it off, the inverter would be in the garage opposite the fuse box through a double brick cavity wall. He advised that it wouldn’t be an issue. I’d seen a few atrocious looking installs and didn’t want to go there.

We booked the install date and Corey and the crew turned up right on time (even called to advise when they were in transit). They got straight into it and commenced the install, also happily answered all my questions. At all times they were polite, knowledgeable and respectful. Considering the difficulty of the install, they only cracked two tiles (I had 15 ready). At the end of the day they cleaned up everything and took all the rubbish with them. No dirt or dust left anywhere. Corey returned a couple of days later to connect the inverter. I’m currently waiting to get the signoff from Energy Vic.

Big shout out to Ross, Corey and the crew, they are a credit to Sunrun Solar and I have no hesitation in recommending them for your solar install.
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Original Review on 13-02-2023:

Overall experience acceptable, but room for improvement

Sales process was good. Paul took time to go through the various options and also do some detailed analysis of the potential shading from trees on my fenceline. He has happy to go through some clarifications and tweaks. Price wasn't the lowest, however was competitive. However, after the sale (pre and post install), I did ask about buying Solar Analytics through Sunrun but other than the initial "will get back to you", I've heard nothing so have signed up directly.

Installation was average. It seemed the installers did not review the contract or design thoroughly before the day. It was agreed in the contract that our TV antenna would be moved, but the installers wanted to leave it and move the north array panels instead, which would have potential shading issues. The accredited installer arrived later and only stayed for a bit, and wanted to charge me $100 extra to move the antenna. Ultimately, they moved it but not to the location required (they placed it right next to the panels where bird droppings are a problem - I had to pay someone else to move it later) and also found that the tile under the antenna was smashed.

The installers also wanted to change my west-facing array to a different location as they claimed the original design was too close to the evaporative cooler unit. So they moved it to a location that isn't ideal (due to potential shading). Upon completion, it looked to me that the array could've fit easily in the original location and seems like they just chose the path of least resistance. I'm not sure that they grinded the roof tiles either - I was told that it is normal and this is the way they do all their installs. Plus quick a few marks were left on the panels from handling.

Installers should really not be making changes on the fly as there are good reasons why designs are done a certain way. And claiming that there would be no shading issues whilst standing on the roof at noon in the middle of summer doesn't cut it. Any changes should be: (1) consulted with the designer; and (2) agreed upfront with the customer. A few times during the install, I had to ask what was going on otherwise I would not have known changes were being made nor had the opportunity to reverse them.

Lastly, the installer had trouble with the WiFi on my Goodwe inverter as he had not worked with one before (?). I found out later that he had connected to the neighbour's Goodwe inverter and configured that so it would connect via my WiFi.

Post install was great. Inspection was done in about 1.5 weeks, and grid connection in about 3 weeks. System has been running well so far, but we'll have to see later in the year when the sun is lower in terms of the effect the changes that were made have on the system. I had a few questions about the inverter noise which was dealt with by Jit. No real documentation other than the invoice and certificates.
Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 3/5
Customer Service: 4/5

10 months later we asked Evan: "Are you happy with the performance of your system so far?"

The west-facing array which was installed in a different location to designed ended up having more shading than if they were installed in the original location. As I wrote in my original review, it could've fit in the original location if the installers didn't take the path of least resistance.

The marks that were left on the panels from install seem to be some sort of grease which isn't removed by water/rain. After contacting Sunrun, they denied it was from installation even though I have early photos, and claimed it was some sort of 'environmental residue'.

When I received my user manual (effectively an 'as-built' document) 5 months later, it contained incorrect warranty information for the inverter and overall workmanship. It took another 3 months and multiple emails to have these corrected, and even then it wasn't 100%.

All the above does not fill me with confidence if things go wrong within the workmanship warranty period. These issues, along with the issues outlined in my previous review regarding the original installation, means that I had to reduce some ratings to ensure that it more accurately reflects the overall experience.
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Original Review on 05-02-2023:

Solar panels

Paul was outstanding with gathering all the information before installation took place.
Unfortunately still waiting on inspection of system before it can be turned on which was nearly 2 weeks ago. Will contact them tomorrow to chase up .
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 4/5

10 months later we asked Tony: "Are you happy with the performance of your system so far?"

Yes probably exceeded
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Reveiw of Sunrun Solar

Rahul was extremely helpful in designing and organising the installation of our 10kw system. From beginning to end was exactly how he said it would be.
Thanks Rahul

Inverter rating: 5/5
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Good process and very quick turnaround

The whole process right from getting the quote to completing the installation was very smooth, well explained and completed much quicker than expected.
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Courteous service and quality work

Sachin and team are professionals who not only know how to get the job done but also provide great customer service in every aspect. I'd definitely recommend Sunrun as they not only have quality workmanship but also the right people working for them.
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Great installer, helpful service

Customer service was great! They were patient when I asked a tons of questions on the solar systems, and also on the difference between various products that they carry.

Installation were professional, smooth, and quick. Installer were very professional during the installation, and were helpful in answering any doubts and questions I have.

Inspection arrangement and connection to grid were quicker than average too.

Panel rating: 5/5
Inverter rating: 5/5
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Great communication, well priced and good install

Great communication the whole time. Rahul was happy to answer my many many questions. Happy with system performance so far. Hard to know true impact on energy bills but from what I’ve seen so far, should be significant.
Panel rating: 5/5
Inverter rating: 5/5
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Great solar installer

Extremely happy with my solar install by Sunrun Solar.

Rahul, my sales guy, was extremely helpful and patient with me as I worked through all of my quotes comparing install to install. Rahul was able to break down all the solar stuff in a way that even I could understand. No hard sell, just good info and a friendly chat.

Installation day went down without a hitch. The crew showed up on time and clearly knew their stuff. Worked as a production line and installed the system in no time.

Grid connection was prompt and worked through the system faster than I thought it would.
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Honest sales person, good quality job well wired, good communication

Sales person was very good to work with. Offered a number of options and didn’t try a bluff his way through the process. He was very honest and corrected some of my incorrect assumptions about the system we were considering.

Installers were very punctual, polite and tidy. There were some minor things with the install that with hindsight could have been done differently but they were only minor cosmetic issues and not technical issues. All wiring and final connections were completed professionally.

They withheld getting final payment until the job was fully completed as there was a wait for a week for specialist plugs to add panels to my existing system.

Organised electrical inspection for connection to the grid.

Panel rating: 5/5
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Amazing Service

Even after 4 years SunRun Solar was happy to come and promptly fix a communication issue
Thank you so much!

Panel rating: 5/5
Inverter rating: 5/5
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Go with Sunrun!

Sunrun did a great job through the entire process, right from the start in making changes to optimise the design, through to quality of the install
Panel rating: 5/5
Inverter rating: 5/5
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Seamless installation

I found Sunrun to be easy to communicate with and prompt with replies to any questions. Their pricing was competitive and the products they offered were high quality. Organising installation was seamless and the installation was completed to my satisfaction. I am currently waiting on the system to be inspected, passed an turned on and then will be able to observe the system outputs and also use the phone app to monitor use. So at this stage I am quite happy with the company.
Inverter rating: 5/5
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Great outcome

Totally happy with the process from start to finish, installers on time, competent and polite, sadly very rare. Neat installation.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic and Professional Installer

I recently reached out to Sunrun Solar for my solar needs and I received a call from Rahul who helped me understand the whole process end to end and also helped me to choose the best products for my needs and budget. He was not pushy like other sales people, he provided me with all the info and scheduled a followup after checking with me and tried to get me a best deal. He was even open with the installation timelines and was not making any false promises. I signed the deal and the installation team came on the scheduled day on time and completed their installation within a day and they were perfect and cleaned up as well after they were done. They even completed the paperwork quickly so that I get the savings for the extra power my system generates and feeds the grid. They sent me all the manuals and other information I need. I would definitely recommend them purely based on how professional and thorough they are with their work.
Panel rating: 5/5
Inverter rating: 5/5
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Seamless process throughout, from advice on various system sizes to recommendation on inverters and panels. Professional installation done in quick time.

Straightforward process and very helpful in answering all questions. Installation was quick and tidy.
Panel rating: 5/5
Inverter rating: 5/5
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Professional and friendly

Got 12 solar panels and 2 batteries installed. Everything went very smoothly from initial quotes to final installation. Was all done on time, as discussed. Most important step is the first one: discussing your needs, based on your household size, your expected needs etc. Can't only recomment Sunrun Solar. Keep up the great job guys!
Inverter rating: 5/5
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Great Company

We have had a really great experience with Sunrun Solar.
The entire process went really well from start to finish.
Great team and great work. Highly recommended.

Panel rating: 5/5
Inverter rating: 5/5
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Good system design and quality.

Sales process went well with the account manager demonstrating over zoom how the system would be configured.
Installation was delayed a few weeks due to installer illness.
Lead installer was punctual, tidy and pleasant.
Communication from Sunrun Solar after installation was a little slow, but connection to grid happened quickly once that was sorted.

Panel rating: 5/5
Inverter rating: 5/5
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Fantastic. Helpful and very professional

The Sunrun solar team are great. Rahul in sales was very helpful and and descriptive on the system I was getting. Any question I had was very responsive straight away with answers.
The installers were fantastic. Very professional and clean. Would recommend all the team to anyone as all you guys a great and professional.

Thnx again
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Very happy with the process.

See above, no problems at all. Installation electricians were happy to answer our questions. No mess.
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Dreat Work quality product

I have used one of your 3 quotes to put solar on my home. I rate Sun Run Solar very highly. They delivered a quality panel and inverter. The installation was very good. Price of system was fair and customer service was great.
I highly recommend Sun run solar
Great job thanks
Chris W

Inverter rating: 5/5
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No hassle, most genuine installer I found.

I recently had the pleasure of working with Sunrun Solar to have solar panels installed on my home, and I have to say that the entire experience was fantastic. From the initial quote to the final installation, the team at Sunrun Solar was professional, knowledgeable, and easy to work with.

When I first spoke to Tarak about the project, I was struck by how polite and genuine he was. It was clear that he had a deep knowledge of solar energy, and he took the time to explain the process to me in detail. I was so impressed with him that I didn't feel the need to shop around for other quotes.

Once I had finalised the deal, all the documents were sent to me by email, which made everything very easy for me. We picked an installation date within a week, and the certified installer and his team arrived early that morning with all the necessary equipment.

Throughout the installation process, the team was incredibly professional and courteous. They gave us plenty of notice whenever they needed to turn off lights, and they did such a great job that I was truly impressed. They even left the site clean afterwards, which was a nice touch.

Overall, I would highly recommend Sunrun Solar to anyone looking to make the switch to solar energy. The team is knowledgeable, efficient, and easy to work with, and the entire process was a breeze from start to finish. I've already recommended Sunrun Solar to several of my friends, and they all had similarly positive experiences with Tarak and his team.
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Great customer experience, thanks to Jaryd Coghill.

We are very happy with our solar system. We now generate our own electricity during the day and export excess capacity to the grid resulting in lower energy bills for our home.

Going into Summer with solar is awesome as we could switch on our cooling system to combat heat without worrying for the electricity bills :)

Dealing with Jaryd Coghill & his team at Sunrun Solar has been a pleasant experience. Jaryd took time to understand our needs and ensure our expectation would be met before talking price. He cares about delivering the outcome. He even checked on how things are going with our solar months after installation. Great service from start to finish!

Unlike those in the industry who tries hard sale tactics to sign you up on cheap price from the minute you make contact. Some of our friends had bad experience going with providers on cheap price alone.

In fact 3 years on after my Solar was installed, when I encountered issue connecting my Solar apps to the unit system due to a change in my Internet Service Provider, I rang Jaryd and he still remembered me and helped me out. That's an excellent customer service. Thanks again Jaryd.

Happy to recommend Jaryd & Sunrun Solar to anyone who plan to install solar panels.

Inverter rating: 5/5
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On time and easy to converse

Rahul was informative all the way through, installers were quick, clean and were very confident in their task.
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Great job done on time and a great price. Thanks to the team / Rahul for guidance

Thanks to the Sunrun team / Rahul for a great price and quick install.
Inverter rating: 3/5
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Great customer service

Sunrun Solar were incredibly easy to deal with and made the process smooth and simple. They were great in following up on communications and kept me notified on all stages of the process.
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Sunrun, so far so good.

The quoting process was somewhat complicated but doable. It was a good effort for a good outcome.

The installation team was quick and everything happened as predicted. So no unpleasant surprises. Everything seem to have fallen into place.
The team completed the installation and left surprisingly quickly.
After the installation the customer service organised connecting to the grid and that was that! Ready to start reaping the great benefits.
So far it has been the best decision ever as I'm getting credits on energy bills which is something extremes unique these days.
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Amazing Customer Service and Delivery!

From the initial quote request, right through to the final sign off I had nothing but a great experience with Sun Run Solar!
Jaryd and the team provided different options to choose from as well as price ranges on different models and answered all the questions I had in a prompt and professional manner.

Installation was a breeze, the install team arrived on time, very friendly, professional and informative and ensured the site was clean following the works.

The final inspection was undertaken 2 days later, which was amazing as I was expecting up to 28 days based on reviews I had seen elsewhere!

Sun Run also arranged the connection with my energy team following the install and all I had to do was reply to an email confirming it was installed! I am now able to enjoy the savings that my new panels will provide given the increasing electricity costs!
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Great Salesman

Paul was very knowledgeable and explained everything thoroughly. He was friendly and returned my calls promptly. The installers were friendly, on time and left the premises in a clean and tidy manner. The only downside was the gutter was damaged lifting the panels onto the roof. The colour has been removed and I will have to organise with a painter to repair them. Talking to someone on the phone who I can understand is frustrating. I needed assistance setting up my app and it took forever as I had to keep asking them to repeat what they said. You can’t have someone trying to help you when you don’t understand them!
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poor workmanship, poor outcomes

The experience I had with this company was unpleasant and not as smooth as it should have been.

I contacted Solar Quotes to put me in touch with a couple installers in my area. I was contacted by two of the three my contact information was sent to. The first to contact me didn’t really sell me on their service and were very general in how they answered my technical questions.

The second to contact me was Sunrun Solar. Their sales guy was exceptional and accommodating. Credit where it is due. He was able to answer all my questions and didn’t shy away from nuanced technical answers and did not treat me poorly when I needed something explained. Great service from him.

For example, the first mob used terms like “battery ready” and didn’t go further than that in discussing what future options could look like. Just that “yeah you can add a battery”. The real answer more nuanced. Sunrun’s sales explained the differences in system requirements and battery types depending on AC or DC batteries. I.e. if there was a preference for a specific battery upfront, then the system design could be flexible and the choices of battery would be greater. If the system was built with the intent of a future battery set up, then depending on how the initial system was chosen (i.e. if price was a factor) then future battery choices may be limited in the type of battery that could be connected later. This type of answer was always explained exceptionally clearly and taking my level of technical understanding into consideration. I had many of these questions and each was answered with an exceptional level of clarity. I have no doubt their salesperson would be able to tailor their level of detail across a wide range of clients. That was the best part of the process.

After discussing and resolving many of my concerns with the salesperson, I signed with Sunrun Solar. Everything leading up to the day of install went smoothly and as expected.

On the day of the install is when things started going poorly.

· Safety rails were installed in such a way that they scratched paint on my colorbond roof.

· Holes were drilled in my brick wall for cable runs where the inverter was to be installed without determining first of there would be any challenges in doing so. Spoiler alert, the cable runs could not be internal as they for some reason couldn’t fit them through the space. This is something I believe could have been determined before drilling into the wall with a basic endoscopic camera. There are now siliconed holes in my brickwork. It’s weather tight, but a constant reminder of the unnecessary damage to the home.

· Where the cable runs were required to be run externally due to the inability to run them through the wall, a roof sheet needed to be lifted. The screws that were removed were put back in without their rubber washers. The washers were left in the gutter.

· A gutter hanger was left bent and damaged, not holding the gutter in that spot.

· Gutter guards were not used for ladders anywhere a ladder was placed, resulting is paint being scratched off to the bare metal.

· While on the roof, the installers caused damage to the paint in several areas visible from the ground. The paint was gouged down to the bare metal.

· Dents were made in multiple places on the roof. These remain and wont be resolved.

· Before shots were not taken of the roof for my records prior to beginning works as per request that was documented on my signed quote.

During the day the main electrician on the job seemed flustered and when asked how things were going said “everything that could go wrong has gone wrong”. In further clarifying what this meant, he advised that things were taking longer than expected, and gave the issue with being unable to run cables internally through the wall to the inverter as an example of what added time to the install. I decided not to worry too much at this point as I took the view that these guys are professionals and know what they’re doing.

As the day progressed, the main electrician told me it was likely the install wouldn’t be finished that day. Ok no problem. Clearly would be scheduled to be done soon afterwards.

The follow up to finish the job was scheduled for the following week in the morning. At lunch time on the day when I hadn’t heard form Sun Run, I contacted them to find out what was happening. They followed up with the electricians who were at another job, got back to me and let me know they would be there later that day.

When the electrician arrived, he and his boys got up on the roof, Installed the panels and finalised the wiring.

During the visit, the main electrician determined that they were missing a piece of equipment they had thought they had left in my garage and turned out they couldn’t finish the job. The part had been taken back to the depot rather than being left the week prior.

It took a third subsequent visit to get the job finalised. A one day install turned into a +3 week saga.

In-between this time I noticed from a normal viewing position in my back yard that there were scratches and dents on my roof. Getting up on a ladder noticed more damage, significant paint scratches down to the metal on the roof and on the gutters.

I raised these issues to Sun Run with photos and their response was poor from the beginning.

The owner tried to minimise the issue of the damage caused as if it was unavoidable.

In contrast, the entire roof was installed by a team of roofers who walked around on a roof all day, had safety rails and managed to not damage the roof with their equipment or by walking on it.

Is the damage really unavoidable? No, it’s not, as evidenced by the fact the roof was able to be installed without damage and many solar installs which are done without damage to the roof. Due care and skill exercised prevents such damage. The first red flag should have been when there were no gutter guards for the ladders in sight for the entire day.

While the owner acknowledged the damage he was looking for me to suggest a solution to him. Really? I told them to come back to me with a proposal.

In the end, Sun run offered to spray the damaged sections with a colour matched repair paint. Initially I was open to this, however after some research on the product, I learned that it was not meant for solving the type of deep paint damage that was present on my roof. The manufacturer of the roof material recommends a replacement of sections with damage exceeding small surface scratches, especially where the damage is down to the bare metal.

After spotting additional damage and screws replaced without the crush washers on another section of the roof, I advised Sun Run that it was unacceptable, and I asked for a replacement of the damaged sections of the steel as the warranty on those sections was now void. Sun Run refused and instead persisted to offer only the respray with touch up paint.

I went back and forth with the owner who didn’t initially seem to want to take on the warranty of the sections repaired for the length of the original warranty they voided.

I had to contact Solar Quotes to raise the issue of the damage and the poor aftercare around the damage. After the second call to Solar Quotes to advise them of the still unacceptable outcome, the owner changed their tune and provided me confirmation that they would finally provide the same warranty on the repair.

I paid half of the outstanding amount and agreed to pay the remaining after the repairs were finalised and the warranty in writing was received.

Some time later, the owner and some roofers came to inspect and conduct repairs. They completed the fix of the paint issues, but the screw washers weren’t replaced, or the bent gutter hanger fixed and gutter reattached.

During his visit the owner was pleasant to deal with, was profusely apologetic, which was in contrast to the minimisation I received prior to contacting Solar Quotes to deal with the issue. He’d advised me that the electrician that worked on the job had been let go after some of the conversations they’d had about the job didn’t meet the owner’s expectations. Not overly relevant to me, though I guess a sign of the owner finally having taken the issues raised with the weight that they were due. The owner however had the nerve to suggest that once this was all done and dusted that I might leave a 5 star review. Like anything about this experience was worth 5 stars.

The owner arranged for another person to come and replace the screws.

The guy that came to replace the screws and washers also did not use a gutter guard and scratched paint on the gutter down to the bare metal.
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Hopefully the end of rediculous energy bills

With the increasing electricity bills I was recommended by a friend to contact sunsolar for a solar energy system for my home . Whilst I have only recently had mine installed, the process of getting a quote to suit my home and the final installation process were both extremely easy and without any problems.
I highly recommend sunsolar and am looking forward to getting much lower energy bills in the future .
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Awesome

Great service quick response the installation was quality and the workers where amazing
Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by Sunrun Solar for this review. Learn more here.

Highly recommended Sunrun Solar

Very easy to deal with Sunrun Solar.
Karyn is very helpful helped me answered all my questions.
The installation was done very carefully.
The installer cleaned the area of installation and took all rubbish away.
Highly recommended.

Inverter rating: 5/5
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Awesome service

Best Service by Tarak and his team, have already recommended to our friends and family.

Price and product is pretty comparative in the market.

I am truly impressed by the installation team, they are very careful of our property and use all the safety gears.

Keep it up guys!

Panel rating: 5/5
Inverter rating: 5/5
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Excellent customer service and follow up

although i have ordered the solar system it wont be installed until the second week of june. Hoping all goes smoother.
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Good value but feasibility and installation process leaves a bit to be desired.

Sunrun was very responsive in the quoting process and was quick to answer questions. I asked if they wanted to come out to quote and they said they were fine with the satellite images. I purchased a 6.7 kW system.

I was told that once I signed the quote, it would be about 3 weeks to install. When I contacted them after signing, I was told about 6 weeks which was disappointing.

On the day of installation, their team set up and after a few hours I was told that we can only fit a 4.5 kW system on the roof. As there was a significant difference, I questioned what happened and was told that the roof lights caused a few panels to not be able to be installed on the roof. It also seemed like the quoting person had assumed that the installers would work closer to the edge than they were comfortable with. In the end, we changed to a different type of panel to get the system to a 5.2 kW system.

The system has now been installed for a few weeks. There seems to be a performance issue with the system as there was a cloud free day a few weeks back and the system maxed out at about 2.5 kW. This seems very odd for a 5.2 kW system in early May.

Panel rating: 2/5
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Great company to deal with

I am really happy with the service and fast installation. Responsibility taken for all the work was great. They switchboard upgrade as well and the inspector was very impressed as well.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 21-07-2022:

Excellent quality and installation

Really happy with the team and the quality of the installation. Great product. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Matthew: "Are you happy with the performance of your system so far?"

yes
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installation was completed promptly and everything was left clean neat and tidy

Sales and quoting was very professional. Everything was explained in detail and very prompt with sending Sunruns quotation. All questions were explained in detail. It was a pleasure dealing with Sunrun

Installation was very professional.
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Good customer service

Sunrun is very helpful. The sale Rahul is very knowledgeable and approachable.The installation team is very professional and punctual. There was long leading time of installation and grid connections. But Rahul always communicated with me about the process, which is very reassuring. The system is working as they promised.
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Value for money & Quality installation

Sales & quoting was very good - Rahul was very easy to talk to and was able to answer the questions that I had.

Installation was punctual and tidy - as they stated during installation, a tile may break, so I wasn't disappointed when it did happen..

Grid connection took longer - due to the dependency on a government/grid related official coming to verify the installation - but that was alright.

Afters ales support & customer service is very good

Inverter rating: 4/5
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Great Customer Service and installation

Great customer Service at quotation stage. The installation workmanship was outstanding.
Follow-up activities to fix Wi-Fi connection was very good.

Inverter rating: 5/5
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My review

Very professional team and the work at my home was handled very efficiently
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Happy customer

Paul was happy to spend hours on the phone as I attempted to get my head around the seemingly endless options re panel choice, inverter choice, kw sizing etc.. I settled on a 4.1 kw system with a Goodwe 5000 inverter and Trina 415 watt panels.
Only 8 weeks later the crew turned up and got the job done in about 4 hours, starting at 8am when there was still a lot of dew on the corrugated iron roof, and finished by 12 lunchtime.
The installation was done to a professional standard, no complaints from me.
The install was done on the 11th of April, and the electrical inspector turned up on the same day, did a few tests on the system and turned it on. Now i have to wait for my retailer to register my system so that I can get some feed-in rebate, but my electricity use has gone down substantially in the mean time.
I won't stay with my present retailer though, because their daily service charge is too high, I'd advise people who have a newly installed system to shop around on the energy compare site and see who's rates suits their new electricity consumption figures.
I'll try to post a screenshot of my electricity consumption since the install to give potential buyers an idea of the difference a 4kw system can make during the daylight hours.
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Excellent effort

Service was excellent at all times. Very pleased with outcome
Inverter rating: 5/5
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