DSW Energy

DSW Energy Reviews

5.0

Based on 250 ratings

See Ratings Over Time

Get a Quote Leave a review

About

Here's what Direct Solar Wholesaler Energy Group (DSW Energy) has to say about their company:

"DSW Energy is a top-rated, All-Star provider of solar and battery systems, serving residential and commercial customers across Australia since 2015.

We specialise in providing tailored energy solutions, using only premium products from trusted brands. 

Our focus is on delivering long-term value and maximum savings over the life of your system. Our commitment to quality extends to our SAA-accredited installers and our leading post-installation support.

We provide a curated selection of solar panels from industry leaders like Longi, Aiko, and Risen. For batteries, we offer a range of reliable options, including systems from SolaX, Sungrow, FoxESS, Anker, Sigenergy, and Tesla. This ensures we can design a system that perfectly fits your unique needs and budget."

You can read customer reviews below. If you've been a customer, we encourage you to leave a rating and review of Direct Solar Wholesaler Energy Group.

Reviewers report paying: $4,800 - $12,200 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter, battery, EV charger and hot water heat pump brands

EV Charger brands currently installed

EV Charger brands previously installed

Hot water heat pump brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

DSW Energy Reviews (250)

Show Most Recent reviews from All time  across Australia

Average Scores

5.0/5

Value for money

5.0/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 234
  • 4 star 16
  • 3 star 0
  • 2 star 0
  • 1 star 0

Fantastic installer team and good installation

Professional and detailed explanations when providing the quote information, very helpful for me to choose and decide my appropriate solar system.
Throughout the installation, the installation team is very helpful and professional, they did a great installation job and provided timely support to deal with the issues.
And good supportive customer service, to show me how to use the charger, how to monitor my system if it is running properly or not, help with organizing the grid connection and answering any questions that I have.
Panel rating: 5/5
Show Details

Fantastic Installation, Excellent after-sale service

I had a really great experience with DSW Energy from start to finish.

I’m personally quite particular about workmanship, and I have to say the installation quality exceeded my expectations. The team was professional, efficient, and most importantly, the final result was extremely clean and tidy — you can tell they take real pride in their work.

After-sales support has also been excellent. Any questions I had were answered promptly and clearly, which gave me a lot of confidence in the system and the company.

I would definitely recommend DSW Energy to anyone considering solar.

On the system itself, I’m very happy with SolaX. It may not have all the flashy features or “cool factor” of some newer brands, but what matters to me is reliability and long-term performance. At the end of the day, this is a long-term investment, and stability is far more important.

Overall, very satisfied with both the installer and the system.
Battery rating: 5/5

Supplier Reply:

Thank you for your wonderful feedback!

We’re really glad to hear the installation quality exceeded your expectations and that the team delivered a clean and professional result. It’s also great to know our after sales support has been helpful and responsive.

We appreciate your trust and recommendation enjoy your system, and we’re always here if you need anything!
Show Details

Better than expected

Good install, very neat. Happy with the outcome. Friendly team.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thank you for your feedback!

We’re glad to hear you’re happy with the installation and the overall outcome. It’s great to know our team delivered a neat job and made the experience a friendly one.

We really appreciate your support and are here if you need anything in the future!
Show Details

Fantastic professional solar and battery provider whose service from start to finish provides you with a great product and 100% confidence in the services being provided

Direct Solar Wholesalers (DSW) were fantastic to deal with right from the start of the initial enquiry through to the completion of the installation. I had 2 existing solar systems and was looking to replace the old 5 kW system with a new 6.6kW system and integrate it with my other existing 6.6kW system and install a 40KwHr fully integrated house back up system. I had numerous questions about the upgrade and how it was all going to be integrated by Jordan from their technical team was amazing. He generally responded the same day and all my technical queries were fully answered which then gave me 100% confidence to proceed with the order. DSW understood my needs and the system that was supplied and installed has to date, has met and exceeded all my expectation. When it came to the installation, Jackson and his team did a fantastic neat and very professional installation on the day. Upon arrival, we had a chat about the various components, how and where they were going to be installed and the team did a fantastic job. My normal electrician was actually at the house after the completion of the installation and commented on what a neat and professional installation that Jackosn and his team had done. Right from the start of quotation, through to technical support and completion of the required certification documentation, i couldn't fault the DSW team. I would unreservedly give a 100% recommendation to DSW if you are considering a solar and battery upgrade for your home. Being a national company with a local office in Sumner Park also added confidence having access to their local office branch if required.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thank you so much for this incredible and detailed feedback!

We’re thrilled to hear that your entire journey from initial enquiry through to installation was such a positive experience. Upgrading and integrating multiple systems can be complex, so it’s great to know Jordan was able to provide clear, timely technical support and give you the confidence to move forward.

We’ll also be sure to pass on your kind words to Jackson and the installation team. Delivering a clean, professional result is something we take great pride in so hearing that even your electrician was impressed means a lot to us.

It’s fantastic to know the system has met and exceeded your expectations, and we truly appreciate your trust and strong recommendation. We’re always here if you need anything moving forward enjoy your upgraded system and energy independence!
Show Details

Easy Process

Getting a quote for my solar panel and SolaX battery installation through Direct Solar Wholesaler in Brisbane was a smooth and easy process. They assessed my energy usage, roof layout, and future needs, then provided a clear, tailored quote outlining system size, components, battery capacity, costs, and available rebates. It made it easy for me to understand exactly what I was getting.
Once I approved the quote, the installation team handled everything professionally, from mounting the panels to setting up the inverter and integrating the SolaX battery. They also made sure the system was positioned for maximum efficiency. The installation only took 1 day, including testing and grid connection.
After everything was up and running, their follow-up support was helpful. They guided me through monitoring the system, explained warranties, and helped me set up an app to track my energy usage, which gave me confidence in the system’s performance.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thank you for such a detailed and thoughtful review!

We’re really glad to hear the quoting process was clear and tailored to your needs, it’s important to us that everything is easy to understand from the very beginning. It’s also great to know our team delivered a smooth installation and set everything up efficiently within the day.

We’re especially pleased that the post-install support and system guidance gave you confidence in monitoring and getting the most out of your setup. That ongoing support is a big part of the experience we aim to provide.

We truly appreciate your trust in us and are always here if you need anything moving forward. Enjoy your solar and battery system!
Show Details

Good service

The quoting process is smooth. the team is so helpful to answer my questions.
Battery rating: 5/5

Supplier Reply:

Thank you for your kind feedback!

We’re glad to hear the quoting process was smooth and that our team was able to support you and answer your questions clearly. Making things simple and transparent is always our goal.

We appreciate your support and are here anytime you need assistance!
Show Details

Thank you

Very friendly staff and technician, with professional service from the beginning through installation. What is a truly surprised me was the aftersell follow-up from Ann, to check how I feel and how the system is running, which is rare nowadays. She had answered my query promptly and patiently. Very good service.

Supplier Reply:

Thank you so much for your thoughtful feedback!

We’re really glad to hear you had a great experience with our team from start to installation. Providing friendly and professional service is something we always strive for.

We’re especially pleased that Ann’s follow-up made a difference—ongoing support is a big part of what we believe in, and it’s great to know she was able to assist you promptly and patiently.

We truly appreciate your support and are always here if you need anything moving forward. Enjoy your system!
Show Details

Outstanding Service and Professional Solar Battery Installation. Highly Recommend DSW Energy

Absolutely outstanding experience with DSW Energy from start to finish. The entire team was extremely understanding of my requirements and took the time to listen to exactly what I wanted to achieve. Their sales team provided excellent guidance around the technical requirements and delivered a very competitive solution without any pressure.

With the rush leading into 1st May, I expected scheduling to be difficult, but they honoured their promise and secured my installation within the timeframe discussed. The install team were highly competent, professional, efficient, and left the area spotless and tidy afterwards which was a very pleasant surprise given they are electricians lol!

Another stand out was the post-installation follow-up and ongoing support, showing that customer service doesn’t stop once the job is done. Everything has been handled professionally and with genuine care.

I could not recommend DSW Energy more highly. If you’re considering solar or battery installation, these are the people to call.

Supplier Reply:

Thank you so much for this amazing feedback!

We’re really pleased to hear that our team was able to understand your requirements clearly and guide you through the best solution without pressure. It’s great to know we could also get your installation scheduled within the timeframe you needed, especially during such a busy period.

Our installation and support teams will be very happy to hear your comments about their professionalism and care—clean workmanship and strong after-sales support are both things we take a lot of pride in.

We truly appreciate your recommendation and are glad you’ve had such a positive experience with DSW Energy. We’re always here if you need anything moving forward.
Show Details

Great company to deal with.

Very easy to quote and at a great price. Super quick install, the team smashed it out in 4hrs.
Small issue with reading incorrectly afterwards but they sent someone straight out and fixed it next day.

Supplier Reply:

Thank you for your feedback!

We’re glad to hear the quoting process was smooth and that our team delivered a quick and efficient installation—getting everything done in just a few hours is something we take pride in.

We also appreciate your understanding with the minor issue afterwards. Ensuring everything is working perfectly is important to us, so we’re pleased we could get it sorted promptly for you the next day.

Thanks again for choosing us—we’re always here if you need anything down the track!
Show Details

Fantastic service from the start.

Jarrod was great to work with on the quote providing many different options and updates as I asked for changes to the proposal. Installation was very well handled, the team were efficient, kept me informed what was happening and left the place very tidy.
Overall a great experience.
Inverter rating: 5/5

Supplier Reply:

We’re really glad to hear that Jarrod was able to provide flexible options and keep everything aligned with what you needed—that’s exactly the experience we aim to deliver. It’s also great to know our installation team kept you informed throughout the process and left everything neat and tidy.

We truly appreciate your support and are happy you had a great experience with us. If you ever have any questions down the track, we’re always here to help!
Show Details

Reliability is key

I had a great experience with DSW Energy. The sales and quoting process was smooth and very straightforward. On the day of installation, the team arrived right on time and was extremely polite and professional. They kept the site tidy and did a very clean job. Their customer service was also excellent—they handled the grid connection for me and clearly explained how to use the system and the charger. If you're looking for a reliable and professional solar team, I highly recommend them
Battery rating: 5/5

Supplier Reply:

Thank you so much for your thoughtful feedback—we truly appreciate your recommendation ?

We’re glad to hear the entire process, from sales and quoting through to installation, was smooth and straightforward for you. Our team works hard to ensure everything runs on time, professionally, and with attention to detail, so it’s great to know that came through in your experience.

It’s also fantastic to hear that the grid connection and system walkthrough made things easy to understand—helping our customers feel confident with their new system is always a top priority.

Thank you again for choosing DSW Energy. We’re here anytime you need support—enjoy your solar journey! ???
Show Details

Good company

Good customer service. Nice installation. Tidy and neat. Running smoothly from day 1

Supplier Reply:

Thank you for your kind words—we really appreciate it! ?

We’re glad to hear everything went smoothly from day one and that you’re happy with both the installation and our service. Delivering a clean, efficient setup that works seamlessly right away is exactly what we aim for.

If you ever need any support down the track, we’re always here to help. Enjoy your solar system!
Show Details

Excellent service. Great investment

Easy to deal with and straight forward.
Excellent customer services
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for your kind words! We’re glad you found everything easy and straightforward. Providing excellent customer service is always our goal, and we truly appreciate your feedback. Looking forward to serving you again!
Show Details

Good Installer

Our sales executive Lynn is very professional and helpful.
She helped to find the best setup for us, and always followed up the progress.
Really recommend.
The installation team were very careful with the details and professional. They even properly cleaned up everything after work, and left after the system worked..
And the after sales team were taking care ensure the customer is looked after.
Really recommend to everyone

Supplier Reply:

Thank you so much for your wonderful feedback—we truly appreciate your support ?

It’s great to hear that Lynn was able to guide you through the process and help design the right setup for your needs. We believe that consistent communication and genuine support make all the difference, so your recognition means a lot.

We’re also glad our installation team delivered a careful, detailed job and left everything clean and in perfect order—that’s the standard we strive for on every project. And of course, our after-sales support is just as important to us, so it’s reassuring to know you felt well looked after even after the installation.

Thank you again for your recommendation and for trusting DSW with your solar journey ???
Show Details

First call to installation - a seamles experience

We had solar/battery installed by Direct Solar Wholesalers (DSW) in April 2026. From the original contact to provide a quote, through to installation our initial point of contact with DSW, Jordan, was a trusted contact for any of our queries. We had many questions in the early days to ensure the solution was right for us, no question was too silly to answer.

When product companies and installers needed to be chosen and then changed, we felt we could trust Jordan’s judgement in the choices made. When additional carpentry work was needed for raked ceilings, he found a solution and checked the work. We are happy with the installation and the way the system was installed. The installation team was efficient, tidy and thorough, completing a large job within the time allocated. Jordan following up on and day of install and even after install to ensure we were happy. It's been a much simpler and less challenging experience than we ever expected.

Supplier Reply:

We truly appreciate you taking the time to share your experience with us ?

It’s great to hear that your journey—from the initial consultation right through to installation—felt smooth, well-supported, and easier than expected. We know going solar and battery can come with a lot of questions, so making sure you feel confident and informed every step of the way is exactly what we aim for.

A special thanks for highlighting Jordan’s support. Being a reliable point of contact, especially when plans evolve or unexpected adjustments (like carpentry work) come up, is something we take pride in. We’ll be sure to pass your kind words on to him and the installation team as well.

We’re glad to know you’re happy with the final result and the way everything was delivered. Thank you again for trusting DSW with your solar and battery installation—it means a lot to us.

If you ever need anything down the track, we’re always here to help ???
Show Details

Great Installation

The group of installers were very good at their job. They were quick and reliable despite the big project. They were polite, tidy and respectful.

5 out of 5. Splendid work

Supplier Reply:

Thank you so much for the fantastic feedback!

We’re really glad to hear our installation team delivered such a great experience, especially on a large project. Being efficient, reliable, and respectful on-site is exactly what we aim for.

Your 5/5 rating means a lot to us we truly appreciate your support and are happy you’re pleased with the result. Enjoy your system!
Show Details

Fast, reliable solar installation with excellent support & clean finish

Recently had solar and battery installed in February.

They were quick to fit me in and were very helpful, took care of the whole rebate process. They were also fast and responsive to all questions. Pricing was very reasonable — not suspiciously cheap, but not overpriced either, giving confidence in the quality of the work delivered.

Installation was smooth, and the team was professional throughout. They also modified the panel layout to combine sections and made the overall setup look much neater and more visually appealing.

Staff were helpful in guiding me through the app and made sure I was comfortable using everything before leaving.

Reliable and helpful service from start to finish. Highly recommended.

Supplier Reply:

Thank you so much for your thoughtful and detailed review! We’re really glad to hear you had a smooth experience from start to finish and that our team could support you through the installation and rebate process. It’s great to know the system layout and overall look met your expectations, and that you’re feeling confident using the app.

We truly appreciate your trust in us and your recommendation — it means a lot to the whole team. If you ever have any questions or need support down the line, we’re always here to help. Enjoy your new solar and battery system!
Show Details

Smooth and efficient process from start to finish

Initial consultation was with Steve who designed a system that was perfect for our needs. The install team were from DSW and local, they were efficient and explained everything well with neat install of battery and solar. The whole process was easy and we are very happy with everything and have been self sufficient since install.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thank you for your great review! We’re so pleased to hear that Steve was able to design a system that perfectly suits your needs and that our local install team delivered a smooth and efficient installation.

It’s fantastic to know the process felt easy from start to finish and that you’re now enjoying being self-sufficient — that’s exactly what we aim for! We really appreciate your feedback and your support. If you ever need anything in the future, don’t hesitate to reach out.
Show Details

No more bills

From quotation to installation DSW were very good with the process. Rob had heaps of information and gave a lot of info on different brand options and size options. We went with Solax and no complaints at all with the performance or the app interface which is very good compared to one I had before (sungrow)

Very neat job to install the batteries and installer was very polite and a pleasure to deal with.
Battery rating: 5/5

Supplier Reply:

Thank you for taking the time to share your experience! We’re glad to hear the process from quotation through to installation went smoothly and that Rob was able to provide you with clear, helpful information to guide your decision.

It’s great to know you’re happy with the SolaX system and its app performance, especially compared to your previous setup. We’ll also be sure to pass on your kind words to the installation team — they’ll really appreciate it.

Thanks again for your support, and if you ever need assistance down the track, we’re always here to help!
Show Details

Everything went right

From initial consultation, to follow up, installation and after service, I can’t fault! Jack is a very knowledgeable person and the installers were awesome. Happy to explain in detail the emergency shutdown procedures and how the system operates. Easy app to follow along with, I highly recommend!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Couldn’t fault any step of the journey

John from DSW was great… communication was great before the appointment, during and after. He was realistic and down to earth and tailored the quote to my budget and my requirements.

DSW’s install team were punctual, polite, efficient and cleaned up well after themselves! The whole jounrey was great!
Show Details

Amazing installer, clean installation.

Quote was quick and simple. Got them to install my solar panels 2 years ago and now added a battery. Installers came on time and was very polite. They cleaned up everything. I logged in to the app and straight away can see how it all saves me from paying energy bills. After the installation, i got emails checking up if everything was good and I need help understanding the app.

They also helped me remove the old inverter as I replaced it with a hybrid inverter instead. This was a personal choice as I didnt want to have 2 inverters.
Inverter rating: 5/5
Show Details

An incentive was offered by DSW Energy for this review. Learn more here.

Great solar customer service and installation

Excellent customer service for solar sales and installation. Highly recommend DSW Energy for your next solar panel and battery installation.
Battery rating: 5/5
Show Details

An incentive was offered by DSW Energy for this review. Learn more here.

Great Service

The team from DSW Energy were great, install was prompt, after service has been great, cannot fault!
Battery rating: 5/5
Show Details

Unreal experience with DSW Energy, highly recommended

The sales process was top notch. I had come into the process having done my own research but Neil was a champion and explained everything to me and we adjusted the system to suit my particular needs. I didn’t feel rushed at all, and Neil was very accomodating to all my questions including hour long phone calls to go through all the details.

The installation team were a ripper crew, they took their time and made sure to accommodate my needs on the day. Any adjustments to the original plan were made known to me in advance so we could decide in person.

Overall was a great experience and I recommend DSW Energy for your solar and battery needs.
Show Details

Very professional installer

The salesperson who came out was fantastic. He knew the product inside and out, explained everything clearly, and matched us with the best system for our needs. The quote was detailed, easy to understand, and covered everything thoroughly.

Installation day was seamless. The team arrived on time, walked us through what would happen step by step, and carried everything out professionally. Once the installation was complete, they took the time to show me how the system works and how to use the app to control it. The install itself was very neat and tidy—really impressive workmanship.

The next day, I received a follow-up call to make sure everything went smoothly and to check that I understood how to use the system. They also encouraged me to reach out anytime if I needed help.

Great company—highly recommend to anyone.
Battery rating: 5/5
Show Details

Fantastic installer. Beautiful install

From the on-site quotation to installation and after-sales service, all very helpful
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
EV Charger rating: 5/5
Show Details

Fantastic installation!

Smooth and transparent quoting process with no pressure. The installation team was punctual, professional, and kept everything clean and tidy.
They clearly explained how the system works and made sure everything was set up properly. Communication throughout was excellent.
Very happy with the result and would recommend.
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Very Happy

I Would recommend DSW Energy Group to any one looking for solar.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Great installation.

Good communication and helpfulness in installing on a non-standard house. Clear communication from sales team without being pushy. Installation was well done and great communication over a slight delay. Customer service is good.
Show Details

Best installer

The whole process was incredibly seamless from start to finish.
The installation team was professional, punctual, and kept everything tidy.
I barely had to do anything myself — they handled everything, including setup and coordination.
Overall, a very smooth and hassle-free experience.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

An incentive was offered by DSW Energy for this review. Learn more here.

Professional!

Their quotation process is professional, explain everything in detail, ensure you understand what you pay for!
The customer services are great!
Look after you when after the installation.

Great team, recommended for anyone trying to install battery!
Battery rating: 5/5
Show Details

Fantastic installer and customer service!

The sales and quoting process was excellent — fast, clear, and straightforward. Everything was explained well and the quote came through quickly with no confusion.

The installation went very smoothly. The team was very professional, polite, and punctual. They kept everything tidy while working and cleaned up properly afterwards. I asked them several questions about the system during the installation, and they were happy to explain everything in detail.

Customer service was excellent. They organised all the paperwork with SA Power Networks and made the whole process very easy. After the installation, the installer took the time to show me how the system works and clearly explained which circuit breakers control different parts of the system.

Overall, a bloody good experience. Great service from start to finish and I am very happy with the installation.
Show Details

All good

The salesman Neil was very good at getting the information from me that was required to complete the sale, DSW were not the cheapest but I felt Neil asked the right questions. Ongoing communications was not that great as he did not seem to have a direct link to someone. But got there in the end. Installation was painless the crew were helpful at explaining the system.
Show Details

We had a FoxESS KH10 inverter and 29.9kwh FoxESS CQ-6 battery installed by DSW Energy and very happy with the install.

The whole process was pretty easy from original enquiry through the quoting and alteration to quote then the install and commissioning of the system.
The installers cleaned up everything and explained how it works, how to shut down & startup, how the backup circuits work.
It was installed on 10/3/26 and I have not used any grid power so far (12/3/26).
I am a happy chappy!!!
Show Details

Efficient, no fuss installation and setup.

Sales and quoting process was prompt and salesman very responsive.

Installation done efficiently with no fuss. Punctual.

Salesman came out at time convenient for me later to help with setup.
Show Details

Very happy with system and installer

The quoting process was easy and clear and they were very responsive to our queries. The quoted price was very reasonable. There were a couple of short delays with the installation but once it got locked in and underway it was very efficient and tidy. The installers were very polite and helpful answering clearly all of our questions. They cleaned up all the bits of rubbish and boxes etc and left the place tidy. The follow-up service and advice was responsive and very useful in helping us understand how best to optimise our battery/PV/grid setup.
Show Details

An incentive was offered by DSW Energy for this review. Learn more here.

Happy

Well explained sales quotation. Installation well done, they were tidy and punctual. Explained how it worked, good illustrations. Only unused power going to the grid. Explained how the power is used and accumulated and how credit is derived.
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Battery Power

Found Direct Solar very easy to deal with.
Jack and Wes were very friendly
Ian and Kevin were very neat installers, we hope to have many years of Solar battery power from Solarx.
Show Details

Excellent company, great product

Easy quoting process, came to my house and accurately understood what was required. The quote was very reasonable considering the work required.
Clean and efficient installation. Connected my app to the system and haven't had any issues.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Fantastic business is Direct Solar Wholesaler

Quote / sales process was seamless - All I did was provide my energy bills to compliment the system.
The installer/s were professional and explained their process.
Overall customer service was exceptional in all areas from installation, maintenance.
I have referred to many family and friends.
Inverter rating: 5/5
Battery rating: 5/5
Show Details

A very professional company with great service.

This company was great to deal with. From start to finish, they were always helpful, friendly, and very professional.

The installation was 2nd to none, these guys are great. I cant speak highly enough of them. They follow up has been very good as well.

We have a dedicated assistance phone person who is very helpful.
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Exceeded my expectations

Salesperson was friendly and approachable with all my questions. They beat another quote and sorted everything really fast. Any issues were resolved until I was satisfied. Very helpful after sales support. System is excellent.
Battery rating: 5/5
Show Details

Great price and a good range of batteries

I got many quotes in my solar and battery installation process, and DSW came in with a very good price on a very new but high quality battery system in the GoodWe ESA. The salesperson, Jordan, was very upfront and open, which I appreciated. They don't try to force you into one specific system, although it's clear that they prefer to sell SolaX.

The installation had good and bad things. First, they were ready to install much quicker than other installers. Unfortunately when the day came, I received no communication for hours and it turns out the battery had been damaged and couldn't be installed. The customer service was subsequently good and it was installed a few days later.

They do use subcontractors, which you are told to avoid like the plague, but these guys were good. They even provided ongoing support when there was an issue with the wifi module and some of the configuration. This was all GoodWe's fault for a flaky component and confusing account system, but they did provide extensive phone support.

Overall I think I made the right choice going with DSW for the price they offered.
Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 5/5
Show Details

I love my system that DSW Energy installed!

Sooo Good! I’m sooo happy!

So I spent a long time getting quotes and understanding the various products and exactly what I wanted, my usage and long-term planning and with that John from DSW Energy was competitive but also generous with his time to help me understand the variances in the products and the reasons why he suggested the system that ultimately I got installed.

I already had a previous system and I was able to recycle some of that system but DSW Install Team was also able to work with me to remove my existing panels, give me time for a full roof restoration (I did this with a separate company of course) and then come back and recycle my old panels and do the full installation of extra panels, inverter, batteries and gateway, at what I thought was really fair and considerate pricing.

The communication on confirming times and dates, SMS, phone calls and emails for quotes and install information for me when literally over six months because, I must’ve got quotes from 10 different companies and looked at a wide range of product and terms and conditions and ultimately DWS Energy was the best I could find.

The install team were excellent. One of my biggest groups for trade people is often that don’t turn up on time or the day they’re gonna come and then often leave a great big mess and they don’t explain anything. Well my team was the opposite, they came exactly when they said they’re gonna come, they explained everything as they went and answered any questions I had and they left my place really neat and tidy with a really good quality finish. And to me that was the area that I couldn’t control and therefore was the greatest risk and these guys hit the ball out of the park, they delivered on what they said they were gonna deliver and I’m truly stoked with my product and my system and even the after-care calls and checking to make sure everything is good and everything’s running properly and then I’m happy.

So I’m super grateful to DSW Energy and all the team for their service and I highly recommend them as a provide of excellent quality components and a fantastic quality installation. From the bottom of my heart thanks team, I am super grateful for a really solid piece of infrastructure that’s gonna serve my family for decades to come. Thank you.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Responsive and professional

Jack was really responsive and knowledgeable in solar & battery industry. The installation was done within a month after quote was accepted. There was small hiccup on the inverter initially but DSW Energy was keen to follow up with the manufacturer to have problem resolved. Very happy with the customer service and will use them again for future upgrade!
Inverter rating: 5/5
Show Details

Very Professional

Informative quote process with no pressure to upsize. Installation was faultless and introduced installer to neighbour to check his system. Installer also connected my phone to the operating system so I can check 24/7 how system is functioning.
Show Details

Professional, Australian and priced fairly

They were competitively priced, finding ways to accommodate my budget whilst ensuring I get the capacity I need. Purchase to install was 1.5 months and that was because I pushed the date out.
They arrived on time, had the job done withing 6 hours.

I got 32kw solar with 10kw hybrid inverter and 32kwh battery. Very happy with the product and install.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

An incentive was offered by DSW Energy for this review. Learn more here.

Installation well done.

Our old heater stopped working and we were interested in replacing our old PV’s with a new system including battery. Mike contacted us soon after and came up to St Agnes to sit down with us and discuss our needs. Mike provided us with a great presentation which we could understand and from there received a number of options with costings. We acted on one option and made arrangements for installation. The installation went very well and was completed within a day and we were then on full solar power. We had a lot to learn and DSW answered our phone calls and emails providing us with the information we required help us to apply for the state government battery rebate plus other operational information.
We have since recommended DSW to family and friends and will continue to do so. As seniors it’s important that warranties are honoured and DSW were able to offer us full support for the lifetime of the warranties on our present system.
Panel rating: 4/5
Inverter rating: 4/5
Battery rating: 5/5
Show Details

Easy and inexpensive

I rang and spoke to a representative who listened to what I needed and recommended the battery which would cover my needs at a great price. Installation was quick and the App supplied is easy to use and monitor
Battery rating: 5/5
Show Details
X
 To get your quotes, please enter your postcode: