Natural Solar Pty Ltd

Natural Solar Pty Ltd Reviews

About

ABOUT NATURAL SOLAR     (as advised by Natural Solar on Oct 2, 2018)

 

Natural Solar is the largest Australian installer of residential solar and battery storage solutions, with our overarching mission being to make electricity accessible and affordable for homes, developments and businesses in Australia.

As specialists in the field of solar and battery storage solutions, we have a unique understanding that electricity is one of the highest outgoings for households in Australia, with several of Australian states making the top global 10 list for highest cost of electricity, we are committed to providing innovative and cutting edge storage solutions to all Australian households to provide greater control and flexibility over how they use and store their power.

We work to educate and empower our customers, whether they be commercial or residential clients, on alternative methods of energy and how best to achieve independence from the grid. We enable Australian households and new developments to produce, store and harness their own power by giving them the tools to act as a self-sufficient mini-power station and support them in reducing the cost of their electricity bills as well as positively impact the environment.

Our team of engineers work to assess the needs of each prospective solar or battery owner and devise a bespoke solution for each customer. Our team of registered installers install solar and battery on-site and teach customers how to use their system in home. Our research team are also consistently researching innovation and future solutions in development to add value to the Australian public.

Natural Solar has been truly at the forefront of the home energy storage revolution, having installed the first Tesla Powerwall in Australia as well as the first sonnen Flat system in Australia. 

Reviewers report paying: $4,800 - $11,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Natural Solar Pty Ltd Reviews (217)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.5/5

Value for money

4.8/5

Quality of System

4.7/5

Installation

4.5/5

Customer Service

  • 5 star 138
  • 4 star 57
  • 3 star 8
  • 2 star 6
  • 1 star 8

View Timeline

Excellent solar panel and Tesla battery installation

The installations of the solar panels and battery went very smoothly and to schedule. Installers provided very good advice on positioning of the system and assisted with the grid connection after the install.

The system is working well and provides us with net zero emissions for our electricity.

Battery rating: 5/5
Show Details

Good advice, clear communication, fast and tidy installation

While they were not on the list of three quotes provided, after disappointing responses from two of them we decided to go with Sydney based Natural Solar on the recommendation of a friend who lives nearby and recently had a system installed by them. Of course we first checked all the (very positive) reviews of Natural Solar on Solarquotes.com.au!

Sales and quoting process was consultative, knowledgeable and professional.

Installation proceeded on the agreed date and was finished and activated (including battery installation) on the same day, much to my surprise - perhaps due to the team of four which included three polite installers and a very experienced electrician and supervisor. They also tidied up very efficiently before leaving.

Customer service throughout was polite and very helpful. A minor post-installation problem with the Enphase Enlighten app due to an email address typing error was fixed immediately after a single phone call. Now I only have to wait for the network provider to install a smart meter…

Very happy!

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Tesla Powerwall install

We have just bought a Tesla Powerwall battery through Natural Solar to add to our existing solar panel array. Our sales consultant was Jasmine Macpherson who made the whole process, from quotation to installation easy. The battery was ordered on 12 October 2021 and installed on 4 November (by two efficient and professional Natural Solar installers) and is now awaiting final certification from SolarVic before going live - that is expected to happen in a couple of weeks. We have been delighted with the service from Natural Solar and in particular the help and guidance we received from Jasmine. Fully recommended.
Battery rating: 5/5
Show Details

Excellent service in all areas

Great service in all areas from initial quote, guidance thru the rebate process, installation timing and process and support once battery was installed. Very happy with all aspects of this installation.
Show Details

Good experience with quality installation

On time as promised with a neat installation and system working as expected
Show Details

Great installer but performance not what I expected

I can't fault Natural Solar for price or service. They were very helpful without being pushy and provided cheapest quote. Very courteous and no extra charges for being in a rural area. Once green loan was approved they were in touch about installation date. The installers arrived bang on time, were very courteous and took away all the rubbish with them. My home is an old mud brick but they had no issues. The whole installation process including testing took under 2 hours. They notified the distributor who came out about a week later to check and turn it on. I had very little to do, all organised for me.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 3/5
Show Details

Fantastic process, great experience

I do appreciate the whole process from the beginning, during and after the installation.

The company do looking after you by following up and help you save more money by contacting the energy supply to set up for me as well.

Customer service is great and very helpful with all of my inquiries.
A big thanks to Mr Zee Zhuang , the technical support was such an amazing person who was very patient and explained to me every steps of my enquiries to help me understand how the system works.

I am highly recommend for those who is first time solar user to go with Natual Solar for their solar systems.

Thank you again.

Inverter rating: 5/5
Show Details

Powerwall 2 Installation

Natural Solar was my choice out of 5 quotes. Rupen responded to my online query the next day. He is a true professional, informative, great communication and service. The installation of the 13.5kw Tesla Powerwall 2 was delayed by the building industry shutdown and I also needed a full switchboard upgrade, both were completed as scheduled and very smoothly. The system was turned on today after a successful inspection. Well done Natural Solar.
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Excellent, prompt and friendly service.

We had Natural solar install an additional 3.2kW system, together with a Tesla powerwall. The sales/quote process was very easy and transparent. All the commitments made with respect to time and cost were met (which is a rarity in my experience) and all installations were done very professionally and by friendly polite people. The solar panel installers in particular were excellent, as they struck some unexpected complexity with the job, but stuck with it and delivered as promised, even though this meant staying until 7pm! From start to finish (quote to completion) was only about 3 weeks! Rare to find such end-to-end quality of service. Highly recommended.
Panel rating: 5/5
Show Details

Job well done

I have been shopping around and done some homework on what battery was the best and after talking With Anthony we decided to go with the Tesla and it was the best thing i have done. The quality of the product is second to non and the installation was very professional and text book. Thanks to natural Solar and Anthony I am now self sufficient.
Panel rating: 5/5
Show Details

Good experience.

We were fortunate to receive help from Alan for our solar and battery system quote and management with Natural Solar. He provided great advice, was knowledgeable and was always only a phone call away for questions, which was appreciated. We had a few bumps in the road in that next steps after a site inspection required follow up, an invoice was incorrectly prepared by another staff member and an individual on the company’s customer service line was very unhelpful when I called once. Thankfully Alan wasn’t far away and stepped in to help overcome these challenges. Our solar and battery system is looks brilliant and the workmanship of the installers (Sam and team) was fantastic.
Show Details

Awesome

Natural Solar is awesome.
I was contacted by a salesperson called Rupen who was a true professional .. informative, great communication and service, 10/10 for customer service, price and installation. I had a 12kw system and a Tesla battery installed and could not be happier.
The install went smoothly, the gentlemen were all polite, friendly and punctual.
Show Details

Outstanding, in every way.

Outstanding service. Outstanding product. Outstanding installer.

Have already recommended to friends and neighbours. Elliot and the team helped work out the simplest and best solution for our townhouse. Now we are obsessed with watching our Tesla powerwall 2 charge up, and constantly watch the energy distribution from our solar to the house, battery, and the grid. Love it!

Elliot was so pleasant to deal with, and really worked with us through the decision process. The installers were prompt, professional, efficient, tidy….and equally importantly…real problem solvers!

Tim (I think) stayed back to test the system, and helped us setup the app. Such a pleasure to deal with!

Battery rating: 5/5
Show Details

Great service, installation and product!

I purchased a Tesla Powerwall 2 after speaking with Alan. I was really impressed by Alan's knowledge and he was able to answer all my questions in a simple and understandable way. The install is really neat and done very quickly with the guys checking with me on locations for the equipment. I'm delighted with the product, the install and seeing that we're already saving money on our power.
Battery rating: 5/5
Show Details

Thank you Natural Solar

Thanks to Rupen and team. Fast and efficient service and installation.
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Great installation

Alan Bailey contacted me on the 21st of August after I made an inquiry. Very informative on the phone and after agreeing to a a powerwal2 purchase had it installed by very efficient and pleasant crew on the 10th September. All communications and follow up excellent. The system is operating perfectly and as expected.
Battery rating: 5/5
Show Details

Natural Solar Tesla Battery

Natural Solar provided very professional service, neat, prompt and a great product, thanks.
Inverter rating: 4/5
Battery rating: 5/5
Show Details

Life just got easier

Communication From the Natural Solar team has been outstanding. Alan Bailey in particular has continued to inform us of the installation progress ensuring that everything was running efficiently. We did have some teething problems with the Tesla app, but Alan also organised the effective operation of this in collaboration with Zee. We are so pleased we chose Natural Solar.

Value for Money

Inverter rating: 5/5
Show Details

Excellent service and installation

We had heard and read a lot of good feedback about Natural Solar over a period of time and are not disappointed. From my initial on line enquiry Elliot from Natural Solar at Roseville has ensured a well organized installation. Throughout the entire process he has been readily available and helpful to resolve any questions. He recommended the Sunpower P-Series 375W panels with micro inverters which look really slick on the roof and the Tesla Powerwall 2 battery. All have long warranties. It was to be a 6.25KW system however for whatever reason Ausgrid would only approve 14 panels instead of 17 so we have a 5.25KW system. It was only 10 days to the installation of the panels and a further 6 days for the battery. All of the installation team were courteous, efficient, neat and tidy and the high standard of workmanship was obvious. With these nice sunny days lately we are running on solar all day and the battery is full by mid afternoon which carries us through the night. All of the hardware and workmanship oozes quality and we are very pleased with the end result.
Panel rating: 5/5
Battery rating: 5/5
Show Details

Great company-Great Service

I recently Purchased a Powerwall 2, from Alan Bailey at Natural Solar. I decided to add battery storage to our existing solar system. Alan was very helpful and sent me several brochures to assist me in my choice of battery. and was able to answer all my questions in relation to the install process.
The only glitch we had was on the day of the install, the contracted installers were 5 hours late. Apparently they ran into so trouble with the previous job, which was also 3 hours drive away.
Once I was able to contact them they gave me an arrival time. When they arrived, things progressed like clockwork, the two guys were very apologetic for the delay and were very professional with the way in which they went about the install. The job was finished with in 4.5 hours and all of the rubbish was cleaned up and taken with them. The installers arranged for the system to be checked by an Electrical Inspector and commissioned 5 days later.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Excellent service and delivery

We opted for a Tesla Powerwall 2 / Fronius inverter/ Hyundai solar panel 6.4kw system recommended to us by Alan Bailey from Natural Solar. Our experience has been outstanding from start to finish with Alan answering all our queries promptly, and the entire process from signing the contract to installation completed in under 4 weeks. We were impressed with the professional service received at all times, including completion of installation in one day with connection to the grid 2 days later and the whole system now up and running smoothly. We highly recommend the Natural Solar team.
Show Details

Very happy with my Powerwall 2!

I enquired about a Tesla Powerwall through my Tesla account to complement my existing solar panel system. Within 2 days I was contacted by James at Natural Solar. He wasn't pushy at all and was very happy to discuss various ways we could install the Powerwall in my non-standard home layout with multiple switchboards.

A couple of days later, a few friendly gentlemen from Balm Electrical arrived at my house and completed the installation in 6 hours. They discussed everything with me beforehand (whether it was ok to park on my driveway, what circuits to back up, when to cut power, etc.) and it could not have gone smoother.

The only "gotcha" was that the Powerwall refused to charge until the new Neurio power meter had a stable WiFi connection, as it was not possible to run a wire between it and the Tesla Energy Gateway. Once fixed, the system has been working amazingly well.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Top notch customer service that know there stuff

After doing some research to see if a solar storage battery would be right for me, I decided to make the enquire. The following morning I was contacted by natural solar which led me to experience customer service thats second to none. Rupin was patient, understanding and very knowledgeable. Oh and got me the best price imaginable..... can't wait to have $0 bills. Thank You Rupin and Natural Solar!!!
Show Details

Excellent experience

Cannot speak more highly of John and the team for a very professional and satisfying experience.

The sales process was hassle free, and the install of the Tesla battery was fantastic.
Would recommend Natural Solar most highly.

Panel rating: 4/5
Inverter rating: 4/5
Show Details

Original Review on 24-11-2020:

Happy Solar Conversion

Natural Solar was very accommodating to work with me on my requirements and installation locations for our home. Very friendly and helpful. A site inspection from the panel installer was a great move in clarifying my installation sites for all items. We wanted to install the Tesla battery in our carport/store. With the underground conduits occupied, the installer said yes he can free up one conduit for the battery. Fantastic. Very happy with the products and installation of the panels, inverter, gateway and battery. Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Robert: "Are you happy with the performance of your system so far?"

We are very pleased with the three elements of our Solar System. The solar panels, the Inverter and the battery for our energy needs. The overall system has worked very well and has met our expectations. Very happy.

We do have a Gas hot water system, the next phase will be to investigate replacing this unit (as it's ageing) with a solar energy friendly Hot Water system. We are not sure what makes a good Hot Water system to be used with Solar Energy. Would we need additional panels? or addition PowerWall? we are yet to investigate.
Show Details

A Solar Cure

Alan from Natural Solar provided balanced information regarding battery options for our 6.5 KWh solar array. We ended up going for the Teslar Powerwall2 (14KWh), and now a winter month down the track are very happy with its performance. Obviously, in winter sunlight is limiting (in Melbourne), but even so we are 90% self sufficient. We have used 22KWh from the Grid and uploaded 20 KWh to the Grid, otherwise all power has come from the solar panels/battery. No issues at all. The Teslar App is great. Natural Solar's installation crew was also great. Seamless.
For us, Natural Solar and the Powerwall2 have provided a great solar cure to this Pandemic. On a daily basis we can, via the Teslar App, follow our power generation, use, storage, and delivery to the Grid. 90% self sufficiency makes us feel great, and of course as the sun shines more we feel even better.

Battery rating: 5/5
Show Details

Jasmine is awesome

Jasmine’s customer service is amazing, she went above and beyond. Also very knowledgeable
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Solar and battery

From the start Rupen helped explain to me the process of different types of solar and battery systems which was a great help. To the installation who were friendly, polite, helpful and looks very neat
Show Details

Quick and easy

Once we decided to accept the quote from Natural Solar, the whole process worked like clockwork. Thanks to Rupen, Sachin and Rob who guided us through the project, for their prompt response to any questions, professional approach, and speed at which they got the installation done. Thank you to Scott and his team who installed the system and kept me informed throughout. Thank you Kaylah for the after hours follow up phone call. I am surprised that in the middle of winter that the Tesla app is reporting that we’re not using grid power and actually charging the battery.
Show Details

What more can you ask for

Thankyou Natural solar for the installation of our solar panels and inverter
6 days from quote to installation WOW impressive
From the first call to John who was friendly, helpful and honest communication was brilliant, returned phone calls and emails spot on.
Shelley kept me informed of the installation details and the installers were on time, did a really good neat job and left no rubbish on site.
The icing on the cake was Kaylah ringing after the job was complete to see if we were happy with everything.
Quality company using quality products at a reasonable price what more can you ask for.


Gary
Show Details

Professional knowledgeable courteous…

Wish I had found this mob earlier for panel installation. Best communication we’ve had yet in installing our system and was able to problem solve for another installer working in tandem to supply a car charger. Loved having a woman electrician on the job and appreciated being consulted in a respectful way about location of installation etc. Tidy, efficient, attention to detail, excellent communication.
Battery rating: 5/5
Show Details

Thank you Natural Solar

After contacting Natural solar for a quote on an Tesla Powerwall 2 we decided to proceed with the purchase of the battery.

From the start of the process to completion was hassle free and the workmanship of the installation was fantastic.

They even uploaded the app on my mobile phone and showed me how to customise my battery to ensure that we would have power in the event of a power outage.

Well last week we had an 4 day outage due to storms in Victoria and we were the only house in town that had lights and power for the fridge with the Tesla battery recharging during the day to ensure we had power and lights at night.

Thank you Natural Solar

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

A seamless, pleasant experience from start to finish

The quote I received for a Tesla battery was very competitive and once I agreed to their terms and paid a deposit, the install was booked in within 2 weeks. I was kept informed as the date neared. The install team were very professional and had the Tesla battery installed within a couple of hours - it was pleasing to see how efficient they were! Overall a seamless experience from start to finish.. would recommend to others!
Battery rating: 5/5
Show Details

Happy customer

We have had a great experience with Natural Solar installing a 9.3kwh system at our home. Rupen in the sales department was the first contact and was helpful, knowledgable and prompt with our quote. The system was installed by Brett and his team efficiently and with little fuss, overcoming some tricky access problems with sensible solutions.

Altogether we are very pleased with the no hassle installation. Natural Solar were recommended to us by neighbours and we have no hesitation with doing the same.
Show Details

All sorted

Great communicators, setup all the procurement and install for you and touch base to ensure all the works were conducted compliantly. Great company.

The sales process was easy and undertaken with no pressure.

Installers were prompt, tidy and happy to discuss what they were doing every step of the way.

Follow up calls were great to understand if i was happy.
Show Details

Highly recommended

Definitely recommend this company, and Anthony who handled the whole process most efficiently. Called on Tuesday and had install finished by Friday same week. Very good clean installers. Highly recommended.
Show Details

Brilliant.

Excellent service, very helpful and informative staff. Installation design perfect for my house, installers very efficient and polite. Would recommend Natural Solar to everyone.
Show Details

Battery upgrade to existing 20 panel solar system..

Extremely professional and detailed installer's, we are very happy with the end result and workmanship. We were kept informed through the whole process.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

A company who knows what they're doing.

I have to say that Natural Solar is one of the best companies I’ve had the pleasure of dealing with. After speaking to many companies about solar, most just want to sell you something fast, get you to sign on the dotted line rather than offer you choices and explain in detail the differences. Elliot has been fantastic, he educated me on the importance of the right kind of inverter for my property, the difference in various panels he could arrange. Not just about what’s going to make them the most money, but more about what’s going to save ME the most money in the long run. After all, this is an investment and you need all the information to make the best decision. I bought a 6.6KW system with micro inverters and a Telsla Powerwall 2 - I’m so surprised at how much energy I’m saving in JUNE - one of the worst months for solar generation. Elliot followed up in every part of the process, the installers were very experienced, efficient and cleaned up, left no packaging or offcuts anywhere. I’m going to miss our conversations. Don’t hesitate call and ask for Elliot.
Show Details

Tesla Battery - Great price and quick installation

I couldn't be happier with the service, best price and installed within a week. Works well with my 3 phase power supply and with my LG/enphase solar panels.
Battery rating: 5/5
Show Details

A unique job actioned professionally from start to finish.

Very professional and pleasant team to work with while organising several properties with solar/energy storage gear.

Alan Bailey from Natural Solar and Andrew and his team from Amex Electrical looked after what seemed to be a unique build request without any issues.

No question we will be going back for future solar work.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

A project well designed and completed to specification without fuss

I did some research and obtained several quoted before settling on Natural Solar, I made my first inquiry via email and was phoned in reasonable time by a sales person. The sales person understood my plan to expand the already existing solar array on the house I had bought and the addition of two Tesla Powerwalls and suggested a cost effective process to achieve my aim to be totally independent of grid power. The buying, design, permitting and installation process was pretty painless and everyone I dealt with, including the installers was polite, efficient and effective in doing their part of the project. The work was completed on time and to budget and fulfills all of my aims at a reasonable cost.
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Tesla Battery

Installation was quick and easy

On-time installation and friendly team. Excellent service and value for money
Show Details

Very happy!

Excellent product installed on-time without issue other than some
broken roof tiles however this was to be expected and we were advised
beforehand to have spare tiles available given the age of the house.

Natural Solar were extremely professional with both pre and post-installation
communications via email and phone guiding us through each stage of the
process.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Very happy with the service from John & the team with great service and very quick turnaround.

The battery & the app provide an excellent tool to monitor usage and adapt behaviour to suit. The two installation teams were polite, friendly and efficient.
Inverter rating: 5/5
Show Details

Say good bye to high power bills.

Great company, great service, friendly staff and one happy customer. My install happend sooner than expected because the guys were in the area. The install is very tidy. the guys were in and out in a few hours. They were so fast that I forgot to offer them a coffee. Highly recommended. Worth every cent.
Inverter rating: 5/5
Battery rating: 5/5
Show Details

New Tesla Powerwall 2 provided by Natural Solar

Very happy with the service provided by Natural Solar. From first contact to arrange a quote, right through to delivery and installation of our new Tesla Powerwall 2, Vic Gov Rebate application, and final compliance inspection, everything went smoothly and seamlessly. The installation team in particular were friendly, prompt, efficient and even cleaned up the site when finished. What could have been a complex and technically challenging project was reduced to a series of simple, well organised procedures that just work. Excellent product, service and result!
Battery rating: 5/5
Show Details

Great service, high quality products and installation, and competitive pricing.

I am very happy to recommend Natural Solar. The experience has been nothing short of excellent. Alan from the Sales team was always happy to take my calls and helped set the right expectations for all the steps as we went along.

Rob from their design team helped put together a system that best utilised my roof space combined with the Tesla Powerall 2, and be capable of being upgraded in the future.

I was also very impressed with the installer Sam who made every effort throughout the installation to ensure everything was done to a very high standard.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Quality system installed for a great price & good customer service

Had a great experience with Natural Solar - very easy quoting process, and not long to wait for install. Professional staff and sub-contractors, and great follow-up from the head office - to check that I was happy with everything. Great price and reputable organisation.
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Professional from start to finish!

Super happy with our experience with Natural Solar. Very professional and painless installation of our new Tesla Powerwall 2. The whole process of getting a quote and applying for the Vic Gov battery rebate, battery installation and final inspection was made stress free by Natural Solar. Having them facilitating the whole procedure made our life a whole lot easier. We're so impressed we're now recommending Natural Solar to our immediate family members. Five stars!
Battery rating: 5/5
Show Details
 To get your quotes, please enter your postcode: