Natural Solar Pty Ltd Reviews

Based on 151 ratings Aus Ranking

  • 5 star 83
  • 4 star 47
  • 3 star 8
  • 2 star 5
  • 1 star 8

Average Customer Review

  • Value
    4.39
  • System Quality
    4.71
  • Customer Service
    4.32
  • Installation
    4.57

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About Natural Solar Pty Ltd, Solar Installers

Natural Solar Pty Ltd

Reviewers report paying: $6,200 - $8,800 for depending on hardware choice and installation difficulty ( how is this calculated? )

ABOUT NATURAL SOLAR     (as advised by Natural Solar on Oct 2, 2018)

 

Natural Solar is the largest Australian installer of residential solar and battery storage solutions, with our overarching mission being to make electricity accessible and affordable for homes, developments and businesses in Australia.

As specialists in the field of solar and battery storage solutions, we have a unique understanding that electricity is one of the highest outgoings for households in Australia, with several of Australian states making the top global 10 list for highest cost of electricity, we are committed to providing innovative and cutting edge storage solutions to all Australian households to provide greater control and flexibility over how they use and store their power.

We work to educate and empower our customers, whether they be commercial or residential clients, on alternative methods of energy and how best to achieve independence from the grid. We enable Australian households and new developments to produce, store and harness their own power by giving them the tools to act as a self-sufficient mini-power station and support them in reducing the cost of their electricity bills as well as positively impact the environment.

Our team of engineers work to assess the needs of each prospective solar or battery owner and devise a bespoke solution for each customer. Our team of registered installers install solar and battery on-site and teach customers how to use their system in home. Our research team are also consistently researching innovation and future solutions in development to add value to the Australian public.

Natural Solar has been truly at the forefront of the home energy storage revolution, having installed the first Tesla Powerwall in Australia as well as the first sonnen Flat system in Australia. 

Natural Solar Pty Ltd Solar Reviews

10.9 Solar System

Value for money and a professional installation. Customer service was also spot on. Overall, I am extremely happy with the service that was provided. Show additional information

Happy Solar Conversion

Natural Solar was very accommodating to work with me on my requirements and installation locations for our home. Very friendly and helpful. A site inspection from the panel installer was a great move in clarifying my installation sites for all items. We wanted to install the Tesla battery in our carport/store. With the underground conduits occupied, the installer said yes he can free up one conduit for the battery. Fantastic. Very happy with the products and installation of the panels, inverter, gateway and battery. Show additional information

Excellent Technical Support

We installed our system back in April and whilst it appeared to be working properly we started to get error messages once the weather started to warm up. I spoke to Aaron on numerous occasions and his technical knowledge and customer service were brilliant. We could not ask for a better product or technical support. Show additional information

Great experience

We had a Tesla battery installed. Our whole experience with Natural Solar was 5* from start to finish - my only regret is that I didn’t do it sooner. Our contact, Alan always answered my queries promptly either by email or phone, even late in the day when I expected to wait til the following day. He was always polite and informative. Natural Solar handled all the details, like applying for the rebate, dealing with the energy company, etc. I had to send photos of the suggested installation site on our wall, then another when the original was not considered suitable. Final payment was to be made after Natural Solar confirmed on the day, with the installer that the second site was suitable. On installation day, the process was SO efficient and the two young men were very polite. I had cleared my calendar, expecting it to take up to five hours, but it was all finished very quickly - I didn’t time it, but certainly less than two hours and it looks so neat. Before leaving, one of the young men installed the app on my iPad and talked me through how I could follow the energy flow, operation of the solar panels, home usage, battery charging and flow to and from the grid. I must admit to being a bit obsessed with watching the process on screen and LOVING seeing all that energy from the sun either going directly to our home or charging our battery. It is especially satisfying when the excess energy goes to our battery for our usage instead of into the grid. At this time if the year, early November, we have been independent of the grid almost every day since installation. In addition, watching the energy flow has encouraged me to modify our pattern of usage of power. Show additional information

Excellent customer service, information and installation

Hi
Excellent experience.
I asked for information and was contacted the same day. I had many technical questions about the Tesla battery and interface with solar and electricity networks. The technical team was very good. They also arranged for the installation in less than a week. I had a minor issue due to different circuits for the EV and was sorted out by the electrician the next day. I wish I could always get to do business with companies like Natural Solar.
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Fantastic Knowledgeable Team, Excellent After Sales Support!

Very happy with the team at Natural Solar. Got the system installed in 2 weeks after I signed the quote.

The sales process was a bit bumpy at the start but the professionalism of Alan and the quality of the products they offered. All the paperwork was taken care of by the team at Natural Solar.

(I got a 10.3 KW system with Canadian Solar Panels, Fronius Inverter and Fronius Smart Meter).

The installers were also very professional. We had a tricky roof and the team worked with the installers to ensure that the install went smoothly.

The after-sales support to help register the inverter, and set up the app for the inverter and the smart meter has been fantastic.
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Don't use Natural Solar, terrible customer service

Sales process is good. After sales is terrible. Start install 1 Oct 2020, currently Nov 7 and install is not completed. They caused massive water ingress in roof as they broke a tile and they claimed they were not responsible for damage and would not return to complete works. House was watertight the day before install. Been chasing Natural solar for weeks. Wont return until Insurance is completed and I agree to additional contract conditions. After sales is terrible. Not a company I would recommend. Reminds me of the bad old days of the building industry, great service till your money is paid. Choose someone else if you want customer service post sales. Show additional information

Excellent service but....

Phillip provided excellent sales service in the quoting process He was never pushy like some typical sales consultant, but was patient and has a good sense of humour. He even gone beyond his sales responsibility in taking final payment as I did not want to give my credit card details to just anyone I do not know, and he also rang me after installation to check on the status as we had some problems on the day of installation. This phone call certainly re-instated my positive impression of Natural Solar and I will recommend for others to go with Natural Solar.

Due to some miscommunication, we thought the installers would commence work early in the morning. When no one turned up by 11am, I rang Customer Service and was advised that they were on the way. When no one turned up by 11.30am, I rang again and was told they should arrive by 12 noon. By then, I was getting frustrated and stressed out thinking that I have been scammed having paid the full amount and no one turns up to do the work!

Customer service was found to lack confidence, did not communicate correct information, or communicated only part of the information. Prior to the installation day, I asked them how long the installation will take. Instead of giving a range of time the installation could take, they said flatly half a day. The installation eventually took 3.5 hours + 7 hours over 2 days. This lack of service certainly has brought down the assessment!

The installers were polite and reasonably tidy with their work.
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Couldn't be happier

We purchased a Tesla Powerwall 2 as a replacement for an old battery system. Natural Solar gave us the best quote, were unconcerned by the previous wiring and installed the new battery quickly with no fuss. The subcontractors were clearly very knowledgeable and professional. A Natural Solar representative called me soon after to check if everything had gone smoothly, emailed me some instructional videos to help me get started. I would definitely use Natural Solar again and recommend them highly. Show additional information

Amazing and Professional Service!!

Rupen was exemplary with my dealings with Natural Solar.
From start to end including the installers they were fantastic! Recommendations on product, process of install, and ongoing support has been fantastic! Highly recommend if you want the job done right!
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Got what I wanted

Wanted a best quality solar panels and the largest battery capacity so I chose sunpower and tesla. Show additional information

Great solar + battery experience

We had 30 panels + Tesla Powerwall 2 installed last week. I did a bit of research and spoke to a few companies about this, but Alan Williams and Natural Solar was who we went with. Alan W was open and honest through all my many questions, and gave great feedback, to make us feel comfortable about this significant investment. Brad and the installation team did an amazing job to get everything installed in a day. Everything went super smoothly.

Now I'm loving the Tesla app, and monitoring all the great data it provides, and am especially enjoying running off the battery in the evenings.
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Natural Solar made the transition to solar easy.

I investigated many Solar Panel and Inverter options speaking with a number of suppliers and technicians within the industry. I wanted to know what technology advancements had been made and recently released to market and what still in R&D. I went with a recently released new panel from Natural Solar. Natural Solar representatives Riz, Alan and Vijeta were wonderful to deal with, I can't speak more highly of their professionalism, great knowledge and great customer service. The installation was done in a day by Matt, Troy and Karl. What a fantastic team, and great guys. Show additional information
The Team at Natural Solar had their act together. Their approach was consultative, not pushy like some other quotes we received. The emphasis of James Wraith and his sales team is about understanding the customer and configuring the best solution for them. The "Empowering Homes" initiative by Gladis' Government certainly makes the decision to go solar storage much easier, and choosing Natural Solar as the most experienced and capable supplier in the market today is a no-brainer. Show additional information

Best customer service and value

Natural solar have been an absolute pleasure to deal with. The very first time I spoke to Phil, my sales consultant I was impressed with the no bullshit attitude. No sales gimmicks, no sales talk, just good advice and was more than happy to discuss different scenarios including batteries which other companies had tried to sell me (and nearly did) until Phil talked me through the whole scenario. I got a lot of quotes and spoke to a lot of companies. Other companies that I spoke too were very pushy, wanting you to sign up over the phone where Phil took the time to talk to me and appreciated the fact that I was shopping around. Natural solar were not the cheapest, but you get what you pay for. Quality service, quality product and a quality installation. What more could you ask for. I highly recommend the team at natural solar especially Phil, he is awesome to deal with. Show additional information

Excellent service. No high pressure hype.

The team has met my requirements with a true passion to make it all make financial sense. Fair and plausible forecasts of input and output of the system. Was seriously tyring of the manipulation of 'source' data by many of the other Solar Retailers. We were looking for an investment that made sense. Looking forward to the install. Show additional information

Installation was completely professional

The installation to an existing Enphase solar panel installation of a Tesla Power wall battery was faultless. The job was very neat and the installer talked me through associated software and running issues in a thorough and understandable manner before leaving the site. I wanted a system that could store energy and more importantly was also operable during a power outage. When I did my research I was surprised to find that on many storage options this wasn’t the case. The Natural Solar price was lower than the clownish contact I had from Tesla direct to organise and install. Alan from Natural Solar was also very helpful in answering and clarifying any relevant issues I had. I have no hesitation in recommending Natural Solar if you want this particular product installed, ignoring the economics of getting a battery in the current market.

The solar industry does have some disreputable people in it who contribute to the nervousness I have when I am asked to pay up front for something yet to be installed. It is an annoying feature of the industry that probably points to the number of buyers who don’t meet their payment obligations more so than the installers who don’t deliver. A gap in the industry to my mind is an independent intermediary willing to hold payments until a job is certified as complete so that buyers and installers can be confident that payments are made with full fidelity.
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Great product + Amazing team = Happy customer

Smiling gleefully, I was overly excited at purchasing a property with solar installed. The reputable company, Natural Solar provided benefits of natural, renewable energy, benefiting not only the environment but also my pocket! As a single parent, I had more than smiles I had extra cash left in my pocket!

When I purchased the property (a contemporary townhouse), the Natural Solar team made themselves available to answer my many queries I had for them. I didn't know much about how solar energy worked and felt like I was asking 'dumb ' questions, however, they were always polite and happy to answer my many questions. Natural Solar were extremely approachable and were always available for a chat. Luke Cassar was the face of the team and was helpful and efficient in replying any questions I had almost immediately. It is helpful talking to a person on the other end who genuinely happy to help out with any information I needed. The team has great product knowledge, which is exactly what I would want and expect from a creditable company such as Natural Solar.

The solar system works extremely well and I have had zero concerns. The team from Natural Solar also took time out to check up and ask how everything is going on my end. I have been raving about it to my friends who have come over to see how the system works so they can have it installed in their homes.

Natural Solar was a great marriage to my contemporary smart home, especially during the Covid Lockdown period where my children and I were bound from working from home. We were consuming considerable energy, but I didn't have to worry as much as many families have had to. If I have to pay less bills at the end of the day and at the same time help the environment it's a no brainer! Highly recommend this company and the team representing it.
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Helpful and efficient

The process of having panels installed was simple and efficient. Alan Williams explained all the aspects of running a solar system and took the time to recommend the set-up that would work best in our situation. Subsequently Brett and his team arrived on site to complete the installation and worked like a well-oiled machine. In particular Brett took the time to explain a couple of challenges with the installation process and to come up with a suitable solution. The entire process was run seamlessly and with a high level of communication. Highly recommended. Show additional information

Excellent company we were very happy with

We were very happy with the quoting process with clear communication throughout.
The installers were punctual and efficient and the customer service was fantastic.
All team members involved were very polite.
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Terrible unprofessional company

Highly unprofessional company. Have taken payment months ago and still have not installed my solar panels. Had to email and ring multiple times before they even bothered to ring me. Despite reassurances panels are still not installed. I would not recommend this company to anyone Show additional information

Fast, friendly and efficient process - energy independence made easy

Alan Bailey knows his solar panels and systems. Clear and easy to understand quote and no pressure sales approach made the sales experience pleasant. Natural Solar installed both my panels and battery within 2 weeks of my final payment. The installation team - Brett, Steve, Jake and Lachlan - were efficient and demonstrated pride in their work, from making sure that the cables couldn't be seen from the front the street to tidying up as they went along. Micheal and Max who installed the Tesla Powerwall worked into the night to make sure that they delivered as promised and they also provided training to make sure I got the most out my system from day one. The team at Natural Solar and the contractors they use have been excellent and I would strongly recommend them if you are looking to install solar panels. Show additional information

Highly recommended. Very pleased : )

Phillip and the team at Natural Solar were a pleasure to work with.
Polite, knowledgeable and informative he was able to answer all my questions throughout the process.
The Powerwall 2 is exceptional quality as is the installation itself.
The user interface for the Tesla is very user friendly and I'm confident it will prove to be a sound investment.

I highly recommend Natural Solar, the Tesla Powerwall 2 and the tradesmen used by Natural solar to carry out the installs.
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Exceeded all expectations!

Phillip at Natural Solar responded to an idle online inquiry of mine and took me (gently, knowledgeably and patiently) through the whole process from uninformed neanderthal to (now) quite educated and highly engaged solar aficionado.

We already had a 4.8kWh array of panels and were looking for a battery to, hopefully, transform our experience from a quite expensive electricity-only user household to a much more economic one. Phillip took me through all the options and in the end we settled on a 13.5kWh TESLA PowerWall 2 with Gateway. The price was significant and I am aware of those who argue about "pay back periods" but my attitude (with the original purchase of the panels and now the battery) is that when you buy car, you do not look at the pay back period - just that it will improve your life.

Already the TESLA is proving that point for us - and the payback period will not be too long, either!

The whole process took about 6 weeks - but we live in the country and there were approvals needed from the poles and wires people (not quick) and then the installers had to be scheduled to come to our little hamlet. The downside of this is that we have missed out on a period of savings.

The installers did a marvellous job, very tidy, very efficient, very helpful and willing to discuss and then very instructive when they demonstrated the use of the TESLA APP newly installed on my phone.

This installation occurred in the depths of the COVID 19 lockdown and to say that having a new toy and hobby to play with has improved my way of life is an extreme understatement.

In all a terrific experience and I highly recommend Natural Solar
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Stress Free From Initial Phone Call to Completion

A huge Thank You to Trevor and the team at Natural Solar
After a random google search re battery solutions without any real intentions of making a purchase the more I read and understood along with numerous emails direct to Trevor with clear and precise / quick / easy to understand responses I turned a general enquiry into an actual purchase.
The whole process was a pleasure and one now that holds no regrets - turn around time from initial phone call to installation was incredibly quick -The installation team were excellent placing the components in the exact position I required and had the system set up and operational within a few hours including the App on my phone that I constantly find myself viewing to monitor the performance.
Once again Thank you to all who assisted in making this happen for me.
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Happy customer

Sales and ordering was quick and painless. Went through a variety of configurations and components for my setup until we arrived at a system which we were pleased with. Communication throughout the process was excellent. Installation on the day was done with minimal disruption. Would highly recommend. Show additional information

Very happy

I received the most comprehensive information to make an informed decision and was not pushed into a brand. Show additional information

Good service, understanding business and wonderful sales and installation team

The whole process from start to finish was very easy and the sales person, Alan Bailey was very patient and knowledgeable in guiding and explaining how each of the components work and helped me through the application process. The installation team from JWS were also very punctual and took away all the boxes and rubbish. Of all the companies I took quotes of, Natural Solar had the most reasonable price for the quality and warranty of their panels and battery. I would definitely recommend this company for any solar and battery installation. Show additional information

Outstanding Quality and Commitment to Customer Satisfaction!

We had our Tesla Powerwall installed yesterday, only a week after our first call to Natural Solar. Alan Bailey helped us from the beginning, providing customised advice and helping us decide between various batteries. Alan was dedicated not just to sell us a battery, but to ensuring we were buying the right battery for our circumstance. The engagement process with Alan, the payment process with Alex, the installation process with Josh and Adam, the tech assistance with Diwa and help from James every time I called with silly little questions, demonstrates to me that Natural Solar is committed to providing customer focused outcomes and ensuring quality in every aspect of their operation. I refer with confidence and will look no further if I need to upgrade my set up in future. I extend my appreciation to the whole team! Show additional information

Wonderful, just wonderful

've just signed up for solar panels and a battery system with Alan Bailey of Natural Solar.

Why did I choose Natural Solar? Well a very large part was Alan. Whenever I had a question, he was there with an answer. Alan didn't try to push me into a sale, he just answered my questions and allowed me to make the decisions. It was more like talking with a trusted friend than talking to a sales rep.

Alan is a credit to Natural Solar and Natural Soar are a credit to the industry. I spoke to several other companies before choosing Natural Solar. Some of them couldn't answer my questions; some tried to force the decision and some just couldn't come up with answers at all.

Natural Solar are, I understand, the industry leaders and as such they can afford to be choosey with whom they employ. They definitely chose the right man when they employed Alan.

They have promised to "exceed my expectations". I shall hold them to that promise but I am sure they will deliver. Unfortunately, my experience with some of their competitors is just the opposite.

OVERALL RATING (so far) 6 stars out of 5

A very happy,

Gary Power
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Great service, excellent communications and highly recommended.

The team from Natural Solar were great.

They were very quick with their quote, efficient with all the paperwork and arrived early to install our battery.

On installation day the team were fantastic, explaining everything and setting up the system without any hitches.

The follow up has been great too, u would highly recommend them.
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Solar Plus Inverter

Installed 19off 350KW Sunpower solar panels and 6kW 3 phase Frontuis Inverter. Just awaiting the new meter. Show additional information

Fantastic installer

Alan bailey was very helpful in qouting and very professional in his position,my battery installation was very quick.recommend alan and natural solar to all my friends. Show additional information

Professional customer service and installation

Quick quote over the phone with Seth from Natural Solar. All paperwork submitted within three days. Vic solar rebate application submitted and approved within a week.
Competitive advantage in pricing and professional service from Seth from Natural Solar and installer electrician made the entire experience wonderful.

Installed a Telsa 2 Battery.
Can't wait for my electricity bill to arrive and see the huge difference in price reduction.

Fully recommend Natural Solar.
Cheers
Nicoletta Q
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Excellent service , prompt clean professional installers.

The day quoted for install was on time no problems. Installers were polite and professional, new what they were doing.
Ask were i wanted the battery no problems. Clean up after installation no problems at all.
Highly recommended
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Great to work with from start to finish.

Quality job done at the right price. From the first phone call I got patience and good advice and information. They turned up on the day they said they would and the install team were great guys and good tradesmen. As a tradesman myself i took the day off to make sure everything went ok but I felt very confident and left them to it. Quality from start to finish Show additional information

Knowledgeable Provider

Sales/quoting process was very straightforward.
Installation only took a couple of hours, no issues at all.
Customer service so far has been good.
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Cant do better than Natural Solar

Natural Solar is a great company to do business with. From the Original quote to the final installation of a 14KwH battery system everything was fault free.
The quote was to the point and accurate, and the installers were on time and smart guys who knew exactly what they were doing.

I have absolutely nothing negative to say.

Graham.
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Excellent product and Install

From start to finish the team at Natural Solar did a fantastic job! Answered all my questions and had the best price on the best gear.
Brett Collins and his team from Drummoyne Electrical Services did an awesome job on the PV installation. They took the time to work out the job so that not one cable or clip is visible. Exactly what I wanted ;-)
Likewise the guys at Balm Electrical who installed the Sonnen Battery. Neat and clean job!
Super Happy!
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Adequate so far.

All good but communication with electricity suppliers is slow.Still haven't got my new smart meter which I was told I didn't need.So not reaping the benefits yet after a month from installation. Show additional information

Beutiful installation

Sales quotting was great.
Installation process went smooth, they came on time, 1st appointement cancelled due to weather condition.
Customer service help organising the grid connection after the installation.
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Exemplary

The whole process of ordering on the phone was painlessly conducted and all questions accurately answered. The arrangements for installation went seamlessly, and the process of installation was very professionally done. A thorough explanation of the systems capabilities, login onto the app, initiation of the system was meticulous, concise and clear. Show additional information

Fantastic installer on a 5 unit townhouse development

Fantastic process throughout, excellent customer service and worked seamlessly with the builder to install essentially on demand. Have already got them working on the installation on my next project. Luke Cassar, Chris and team are just so easy to work with. Show additional information

Well maintained system and continual, efficient follow up of any problems, some of whih were not Natural Solar's responsibility

Sales quoting process was simple and with a good price
Installation was good, but was delayed at that time (2 years ago)
Follow up customer service has been exceptional, with many problems popping up, many of which were not the responsibility of Natural Solar.
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Premium products at really good value

Exceeded expectations, we ordered a premium system and they delivered. Can't complain about any aspect. Would recommend. Show additional information

Tech support

Tech support qas very good and the technicians who came out where professional and kept me informed on the issues that they found and sorted. Show additional information

Faultless service from start to finish

Consultant Jonathon was fantastic. Dealt with all my questions with efficiency, patience and good humour. Nothing was too much trouble. The installers were professional, punctual and friendly. I cannot find a single thing to criticize. Just brilliant customer focused service. The way it should be. Highly recommended. The price quoted below was for 17 x 305w panels and a 10 kw Sonnen battery. Show additional information

Fantastic job

From start to finish my consultant James was absolutely fantastic and very helpful and was very easy to communicate with. The guys that installed the battery were on time if not early and they had it installed so fast and efficiently they had it done in no time. And they helped me with the grid connection and phone app and explained everything clearly before they left. fantastic experience 10 out of ten Show additional information
I found the web site very helpful. I did not like another company - they were more expensive for same product but also told me that any damage to my roof during instillation would be my expense and responsibility to fix. Another also did not bother to look at my roof or meter - it was just 'sell' ( do not recommend them at all ). The last was very good because the man actually looked at my roof and meter etc. The only reason I did not go with them was that I got a better panel for the same price through NTS. Show additional information
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