Natural Solar Pty Ltd Reviews

Based on 131 ratings Aus Ranking

  • 5 star 68
  • 4 star 43
  • 3 star 8
  • 2 star 4
  • 1 star 8

Average Customer Review

  • Value
    4.34
  • System Quality
    4.67
  • Customer Service
    4.28
  • Installation
    4.55

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About Natural Solar Pty Ltd, Solar Installers

Natural Solar Pty Ltd

Reviewers report paying: $12,250 - $16,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

ABOUT NATURAL SOLAR     (as advised by Natural Solar on Oct 2, 2018)

 

Natural Solar is the largest Australian installer of residential solar and battery storage solutions, with our overarching mission being to make electricity accessible and affordable for homes, developments and businesses in Australia.

As specialists in the field of solar and battery storage solutions, we have a unique understanding that electricity is one of the highest outgoings for households in Australia, with several of Australian states making the top global 10 list for highest cost of electricity, we are committed to providing innovative and cutting edge storage solutions to all Australian households to provide greater control and flexibility over how they use and store their power.

We work to educate and empower our customers, whether they be commercial or residential clients, on alternative methods of energy and how best to achieve independence from the grid. We enable Australian households and new developments to produce, store and harness their own power by giving them the tools to act as a self-sufficient mini-power station and support them in reducing the cost of their electricity bills as well as positively impact the environment.

Our team of engineers work to assess the needs of each prospective solar or battery owner and devise a bespoke solution for each customer. Our team of registered installers install solar and battery on-site and teach customers how to use their system in home. Our research team are also consistently researching innovation and future solutions in development to add value to the Australian public.

Natural Solar has been truly at the forefront of the home energy storage revolution, having installed the first Tesla Powerwall in Australia as well as the first sonnen Flat system in Australia. 

Natural Solar Pty Ltd Solar Reviews

Terrible unprofessional company

Highly unprofessional company. Have taken payment months ago and still have not installed my solar panels. Had to email and ring multiple times before they even bothered to ring me. Despite reassurances panels are still not installed. I would not recommend this company to anyone Show additional information

Fast, friendly and efficient process - energy independence made easy

Alan Bailey knows his solar panels and systems. Clear and easy to understand quote and no pressure sales approach made the sales experience pleasant. Natural Solar installed both my panels and battery within 2 weeks of my final payment. The installation team - Brett, Steve, Jake and Lachlan - were efficient and demonstrated pride in their work, from making sure that the cables couldn't be seen from the front the street to tidying up as they went along. Micheal and Max who installed the Tesla Powerwall worked into the night to make sure that they delivered as promised and they also provided training to make sure I got the most out my system from day one. The team at Natural Solar and the contractors they use have been excellent and I would strongly recommend them if you are looking to install solar panels. Show additional information

Highly recommended. Very pleased : )

Phillip and the team at Natural Solar were a pleasure to work with.
Polite, knowledgeable and informative he was able to answer all my questions throughout the process.
The Powerwall 2 is exceptional quality as is the installation itself.
The user interface for the Tesla is very user friendly and I'm confident it will prove to be a sound investment.

I highly recommend Natural Solar, the Tesla Powerwall 2 and the tradesmen used by Natural solar to carry out the installs.
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Exceeded all expectations!

Phillip at Natural Solar responded to an idle online inquiry of mine and took me (gently, knowledgeably and patiently) through the whole process from uninformed neanderthal to (now) quite educated and highly engaged solar aficionado.

We already had a 4.8kWh array of panels and were looking for a battery to, hopefully, transform our experience from a quite expensive electricity-only user household to a much more economic one. Phillip took me through all the options and in the end we settled on a 13.5kWh TESLA PowerWall 2 with Gateway. The price was significant and I am aware of those who argue about "pay back periods" but my attitude (with the original purchase of the panels and now the battery) is that when you buy car, you do not look at the pay back period - just that it will improve your life.

Already the TESLA is proving that point for us - and the payback period will not be too long, either!

The whole process took about 6 weeks - but we live in the country and there were approvals needed from the poles and wires people (not quick) and then the installers had to be scheduled to come to our little hamlet. The downside of this is that we have missed out on a period of savings.

The installers did a marvellous job, very tidy, very efficient, very helpful and willing to discuss and then very instructive when they demonstrated the use of the TESLA APP newly installed on my phone.

This installation occurred in the depths of the COVID 19 lockdown and to say that having a new toy and hobby to play with has improved my way of life is an extreme understatement.

In all a terrific experience and I highly recommend Natural Solar
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Stress Free From Initial Phone Call to Completion

A huge Thank You to Trevor and the team at Natural Solar
After a random google search re battery solutions without any real intentions of making a purchase the more I read and understood along with numerous emails direct to Trevor with clear and precise / quick / easy to understand responses I turned a general enquiry into an actual purchase.
The whole process was a pleasure and one now that holds no regrets - turn around time from initial phone call to installation was incredibly quick -The installation team were excellent placing the components in the exact position I required and had the system set up and operational within a few hours including the App on my phone that I constantly find myself viewing to monitor the performance.
Once again Thank you to all who assisted in making this happen for me.
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Happy customer

Sales and ordering was quick and painless. Went through a variety of configurations and components for my setup until we arrived at a system which we were pleased with. Communication throughout the process was excellent. Installation on the day was done with minimal disruption. Would highly recommend. Show additional information

Very happy

I received the most comprehensive information to make an informed decision and was not pushed into a brand. Show additional information

Good service, understanding business and wonderful sales and installation team

The whole process from start to finish was very easy and the sales person, Alan Bailey was very patient and knowledgeable in guiding and explaining how each of the components work and helped me through the application process. The installation team from JWS were also very punctual and took away all the boxes and rubbish. Of all the companies I took quotes of, Natural Solar had the most reasonable price for the quality and warranty of their panels and battery. I would definitely recommend this company for any solar and battery installation. Show additional information

Outstanding Quality and Commitment to Customer Satisfaction!

We had our Tesla Powerwall installed yesterday, only a week after our first call to Natural Solar. Alan Bailey helped us from the beginning, providing customised advice and helping us decide between various batteries. Alan was dedicated not just to sell us a battery, but to ensuring we were buying the right battery for our circumstance. The engagement process with Alan, the payment process with Alex, the installation process with Josh and Adam, the tech assistance with Diwa and help from James every time I called with silly little questions, demonstrates to me that Natural Solar is committed to providing customer focused outcomes and ensuring quality in every aspect of their operation. I refer with confidence and will look no further if I need to upgrade my set up in future. I extend my appreciation to the whole team! Show additional information

Wonderful, just wonderful

've just signed up for solar panels and a battery system with Alan Bailey of Natural Solar.

Why did I choose Natural Solar? Well a very large part was Alan. Whenever I had a question, he was there with an answer. Alan didn't try to push me into a sale, he just answered my questions and allowed me to make the decisions. It was more like talking with a trusted friend than talking to a sales rep.

Alan is a credit to Natural Solar and Natural Soar are a credit to the industry. I spoke to several other companies before choosing Natural Solar. Some of them couldn't answer my questions; some tried to force the decision and some just couldn't come up with answers at all.

Natural Solar are, I understand, the industry leaders and as such they can afford to be choosey with whom they employ. They definitely chose the right man when they employed Alan.

They have promised to "exceed my expectations". I shall hold them to that promise but I am sure they will deliver. Unfortunately, my experience with some of their competitors is just the opposite.

OVERALL RATING (so far) 6 stars out of 5

A very happy,

Gary Power
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Great service, excellent communications and highly recommended.

The team from Natural Solar were great.

They were very quick with their quote, efficient with all the paperwork and arrived early to install our battery.

On installation day the team were fantastic, explaining everything and setting up the system without any hitches.

The follow up has been great too, u would highly recommend them.
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Solar Plus Inverter

Installed 19off 350KW Sunpower solar panels and 6kW 3 phase Frontuis Inverter. Just awaiting the new meter. Show additional information

Fantastic installer

Alan bailey was very helpful in qouting and very professional in his position,my battery installation was very quick.recommend alan and natural solar to all my friends. Show additional information

Professional customer service and installation

Quick quote over the phone with Seth from Natural Solar. All paperwork submitted within three days. Vic solar rebate application submitted and approved within a week.
Competitive advantage in pricing and professional service from Seth from Natural Solar and installer electrician made the entire experience wonderful.

Installed a Telsa 2 Battery.
Can't wait for my electricity bill to arrive and see the huge difference in price reduction.

Fully recommend Natural Solar.
Cheers
Nicoletta Q
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Excellent service , prompt clean professional installers.

The day quoted for install was on time no problems. Installers were polite and professional, new what they were doing.
Ask were i wanted the battery no problems. Clean up after installation no problems at all.
Highly recommended
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Great to work with from start to finish.

Quality job done at the right price. From the first phone call I got patience and good advice and information. They turned up on the day they said they would and the install team were great guys and good tradesmen. As a tradesman myself i took the day off to make sure everything went ok but I felt very confident and left them to it. Quality from start to finish Show additional information

Knowledgeable Provider

Sales/quoting process was very straightforward.
Installation only took a couple of hours, no issues at all.
Customer service so far has been good.
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Cant do better than Natural Solar

Natural Solar is a great company to do business with. From the Original quote to the final installation of a 14KwH battery system everything was fault free.
The quote was to the point and accurate, and the installers were on time and smart guys who knew exactly what they were doing.

I have absolutely nothing negative to say.

Graham.
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Excellent product and Install

From start to finish the team at Natural Solar did a fantastic job! Answered all my questions and had the best price on the best gear.
Brett Collins and his team from Drummoyne Electrical Services did an awesome job on the PV installation. They took the time to work out the job so that not one cable or clip is visible. Exactly what I wanted ;-)
Likewise the guys at Balm Electrical who installed the Sonnen Battery. Neat and clean job!
Super Happy!
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Adequate so far.

All good but communication with electricity suppliers is slow.Still haven't got my new smart meter which I was told I didn't need.So not reaping the benefits yet after a month from installation. Show additional information

Beutiful installation

Sales quotting was great.
Installation process went smooth, they came on time, 1st appointement cancelled due to weather condition.
Customer service help organising the grid connection after the installation.
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Exemplary

The whole process of ordering on the phone was painlessly conducted and all questions accurately answered. The arrangements for installation went seamlessly, and the process of installation was very professionally done. A thorough explanation of the systems capabilities, login onto the app, initiation of the system was meticulous, concise and clear. Show additional information

Fantastic installer on a 5 unit townhouse development

Fantastic process throughout, excellent customer service and worked seamlessly with the builder to install essentially on demand. Have already got them working on the installation on my next project. Luke Cassar, Chris and team are just so easy to work with. Show additional information

Well maintained system and continual, efficient follow up of any problems, some of whih were not Natural Solar's responsibility

Sales quoting process was simple and with a good price
Installation was good, but was delayed at that time (2 years ago)
Follow up customer service has been exceptional, with many problems popping up, many of which were not the responsibility of Natural Solar.
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Premium products at really good value

Exceeded expectations, we ordered a premium system and they delivered. Can't complain about any aspect. Would recommend. Show additional information

Tech support

Tech support qas very good and the technicians who came out where professional and kept me informed on the issues that they found and sorted. Show additional information

Faultless service from start to finish

Consultant Jonathon was fantastic. Dealt with all my questions with efficiency, patience and good humour. Nothing was too much trouble. The installers were professional, punctual and friendly. I cannot find a single thing to criticize. Just brilliant customer focused service. The way it should be. Highly recommended. The price quoted below was for 17 x 305w panels and a 10 kw Sonnen battery. Show additional information

Fantastic job

From start to finish my consultant James was absolutely fantastic and very helpful and was very easy to communicate with. The guys that installed the battery were on time if not early and they had it installed so fast and efficiently they had it done in no time. And they helped me with the grid connection and phone app and explained everything clearly before they left. fantastic experience 10 out of ten Show additional information
I found the web site very helpful. I did not like another company - they were more expensive for same product but also told me that any damage to my roof during instillation would be my expense and responsibility to fix. Another also did not bother to look at my roof or meter - it was just 'sell' ( do not recommend them at all ). The last was very good because the man actually looked at my roof and meter etc. The only reason I did not go with them was that I got a better panel for the same price through NTS. Show additional information
I got the system around 1 year ago and it works very well - since then, I receive chequers from AGL instead of debit note. Recently, there is some error codes. I called the company and the feedback is prompt and problem solved. Especially the staff Frank - his follow up work is wonderful and gives customers peace of mind. Show additional information
Arranged a service and fuss free warranty replacement. Staff were friendly, helpful, efficient and thorough Show additional information
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I’m very impressed with our solar and battery installation by Natural Solar. Alistair and his team where a pleasure to work with and very professional. I got three quotes and found their price competive. I watched as they were installed and it’s not an easy process especially when a backup is also included. Tony the installer worked through it all with competence and besides working flawlessly it looks good too. I highly recommend Natural Solar. Show additional information
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Jonathan from Natural Solar was so helpful and when needed more information on the panels or invertor was more than happy to confirm details for me. Was very reasonable priced considering had 5 quotes and wasn't the cheapest but wasn't the dearest either. Got one of the best panels around with a 25 year manufacture warranty that I think is a defiant asset for me being a single mum. The panels and invertor was installed within 5 weeks of speaking to Jonathan and getting the right panels for me.
Sami and his crew installed the panels and invertor and were brilliant in keeping me informed with what was happening next. Sami connected me to the Fronius Invertor as you can see exactly how much solar is generating.
All in all please make sure you get a quote from Jonathan at Natural Solar, as he will be more than happy to assist you in your solar experience.
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Natural Solar were very professional to deal with from initial contact right through to smooth installation. After trying to get quotes with a few others, I contacted Natural Solar and received really helpful advice along with a quick quote and fact sheets. A quick google search also confirmed what Natural Solar were supplying was a quality product. I would not hesitate to recommend Natural Solar to family and friends. Show additional information
I called Natural Solar to get a quote on a solar system 5kw for our terrace home. They were very quick to quote and the install date occurred faster than some others would even turn around their quote. The installers were very professional on the day and it was tidily done. They are a premium installer so they are at the top end of pricing, but for the quality of panels roughly equivalent to competitors what set them apart for me was the no-pressure informative sales, they didn't belittle their competitors and it was all done very quickly and professionally. Based on our experience I would recommend. Show additional information
I highly recommend Alan Williams from Natural Solar (Technical Assessor). I found this company excellent to deal with - great product (Sonnen Battery), friendly efficient installers and a system that is performing well. I won't hesitate to recommend Natural Solar to my friends. Show additional information
Was a good experience so far with Natural Solar - our consultant Alistair provided receptive, professional and transparent service throughout the sales process. The system is being installed today and the installers have been professional and ensured they talked me through the location of the inverter and the battery - above the switchboard and in the garage, respectively. They were also able to talk through how we could limit the amount of unsightly external conduit and avoid the need for extra bulky isolators etc that I preferred to avoid. Show additional information
After installing the system in June 2018, in January 2019, the inverter developed a constant humming noise and felt quite hot to the touch. The computer monitoring system also malfunctioned so I could not see usage data. I dealt with Mr Frank Mody at Natural Solar who quickly determined that the inverter would be replaced at no cost. This was done within about 10 days. He regularly communicated with me on progress. He was extremely helpful and polite. Show additional information
Thank you to Alan Williams and the team at Natural Solar Pty Ltd for responding to our request for quotation so promptly, taking time to inspect our property, answer our questions and for your technical guidance. Your sales service and technical advice (from qualified technicians) was far above any of the five other companies that I received calls from.

We recently had a 6.2kW system installed with 20 x high-quality Hanwha 325w Q-Cell panels and a 6kW Fronius inverter. We are very happy with the quality of the products that Natural Solar endorsed and supplied, and the first month of use has provided the energy productions and savings that were estimated within their design specification.

Your sub-contracted installers Drummoyne Electrical communicated with us very well, installed at the time frames agreed, did a tidy install job and cleaned-up after themselves.

I would fully endorse the use of Natural Solar Pty Ltd given the positive experience we received.
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Easy company to deal with, and the rates were fantastic.
Jonathan Green was very informative and knowledgeable. I was very comfortable signing up with Natural Solar.
NS subcontracted the install to a local Dubbo contractor, who were professional and efficient.
The boys turned up as organised and communicated every step.

I recommend utilising NS for Dubbo, NSW solar systems.
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From the time I submitted my online inquiry to my phone call from Natural Solar was was only a matter of hours. Other companies were anywhere from 2 days to 1.5weeks before returning my call. I dealt with Jonathan Green who was extremely knowledgeable and informative in regards to the solar system and battery. When requesting documents and returning them to me he was efficient proactive in your approach. The whole process from quotation to getting finance approval was only about 3 days.
Dealing with Rate Setter was easy and quick and the communication between Jonathan Green and Rate Setter in signing off on documentation was quicker than expected.
The installation of both panels and battery was extremely quick and the installers were informative. I did have a slight hiccup with my router communicating with Sonnen, but Sonnen rectified it within 24 hours. They too were good to deal with.

Overall, I am extremely happy with my system and my choice to go with Natural Solar. I couldn't recommend Jonathan Green enough if deciding to go through Natural Solar.
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Very easy process. Great to deal with. And a fantastic system. Thank you. Show additional information
They have been so helpful to me with everything wish i had done this earlier. The sales rep James Wraith was fantastic every time i had a question he answered it for me. Show additional information
Had a problem with my system and after playing a call and talking to Sachin all was fixed. He really knew how to make me feel comfortable and his knowledge and the way he talked me through the solution was short of fantastic. He is a real pro and an asset to the company and a great help to customers such as myself who don't know how to resolve a fault. Great stuff. Show additional information
I purchased a 8kWh Sonnen battery adding to my existing PV solution. The installation team did an excellent job. Support was needed after the initial commissioning due to a technical issue. The installer solved the problem immediately and very professionally. Show additional information
local Adelaide company, always contactable & easily understood. made the choice easy.
Jonathan was friendly not pushy & wanted to help. highly recommend the company &
especially Jonathan.
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