Sunwise Energy Reviews
4.4
Leave a review Based on 77 ratings Aus Ranking
- 5 star 17
- 4 star 55
- 3 star 4
- 2 star 1
- 1 star 0
Average Customer Review
- Value 4.30
- System Quality 4.34
- Customer Service 4.36
- Installation 4.61
Timeline
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Locally owned and staffed by dedicated trained professionals.
Sunwise are proud members of the Clean Energy Council and have installed In excess of 10 Mega Watts of Solar Power throughout WA.
We offer solutions in all aspects of design, installation and service using only quality suppliers.
Sunwise Energy Solar Reviews
Highest efficiency system for less than competition
Tony was very precise with computer generated layout, details on components, and arranged all the electric co preinstall requirements. Install only took a day, on time, very efficient, and they showed us how to use inverter. Show additional informationgood install
Did a home visit for quote. Price was good and gear was higher spec than other quotes for same brands.Install was good, even did some repairs to rid while there Show additional information
Installation Process
Tony was a pleasure to deal with. Had excellent knowledge of what he was selling and a very friendly, polite person.The installation process was easy and had very friendly staff. They ran me through the system and made sure I understood how it works and how to monitor the system.
The only issue I had, was after explaining to me that the panels are most efficient when they are clean, when I actually viewed all the panels after installation, one of them was red from dust and most of the others had a film of dust over them, so will be a job for me to do on my time off work. Just would of thought they would be hosed down prior to installation. Overall though, very happy with the product and service. Show additional information
Fantastic installer.
Very happy that we chose this supplier. From the word go they have been very cooperative and easy to deal with. Quote was very clear as to what was being delivered and installed. They gave a date for installation and came right on time. they went about the job in a very orderly manner, not rushing things but making sure everything was ok. Both the installers were very polite and obliging. when finished all was left very tidy.At the end the installer spent a lot of time to ensure that the system was linked to my computer. Needless to say we would highly recommend SUNWISE. Show additional informationBefore Sale and during Sale Great.....After sale no so good
Everything was good, quote, sales, grid connection and installation....however the Optimisers have not worked since instal (instal 3/9/19) we now in November....the only response I have been getting from Sunwise is that they are waiting for SMA to get back to them Show additional information
Very professional and friendly.
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Amazing Team
The whole team was very helpful. From requesting quote, assisting with finance to installation went all smoothly. Tony Keaton is amazing, he answered all our queries and is available any time we have questions. Sunwise is highly recommended. Show additional informationGreat experience
Professional and knowledgeable team, polite great to deal with, installation was efficient and everything explained thoroughly Show additional informationOutstanding installer
Great interaction from start to finish. Tony the salesperson came almost immediately after we requested a quote. He was very likeable and generous with his time, providing very comprehensive overview of the proposed system. The installation was on time, again very polite quick and professional. At the conclusion of the installation they organised my Sunny Portal account.Please note that the price quoted included removing and disposing of old panels. Show additional information
Will update when installation is complete.
Cheers,
John Show additional information
Cheers,
John Show additional information
Had to change panels at the last moment due to could not supply Jinko panels. They were replaced with Seraphin.
We were assured they are equal if not better quality. Show additional information
We were assured they are equal if not better quality. Show additional information
I was glad to have your knowledge and feedback on supplying of installer quotes.
Thanks again Ron. Show additional information
Thanks again Ron. Show additional information
Went for solar edge system. With optimisers, all good so far, small hiccup with inverter wi fi no reading, now sorted by Sunwise, alternative monitoring system fitted.
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Only issue I had was with the finance place. The sales man Tony sent them 2 emails to get my finance sorted and ready for the install but in the end I had to call them to chase it up. Other than that I didn’t find the process too stressful. The install guys were good and sales rep was good. I did find it strange they invoiced me before the install? Not sure if that’s the done thing with solar?
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Very friendly staff both sales and installers.
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Initially the installation occurred in 2014 but it needs to be said particularly in regards to communication. Make sure they follow the plan of the install as if we hadn't noticed it they would have just gone ahead with installing it completely differently to the plan. Now trying to get service via the office was a nightmare. Messages not passed on, taking messages without a contact number & just the general attitude. Also be careful about other solar products. They talked us into installing Solakool air conditioners (air conditioners with their own solar panels) which we had nothing but problems with. Of course we took the option because we couldn't afford anything else at the time. Initially their was an error with one of them which they couldn't figure out (either could the manufacturer) & had to replace. One of them leaks water & the other one they have had to replace the fan but the motor is on the way out. Of course now we can't get parts & Sunwise have wiped their hands of any responsibility for these air conditioners. We are still waiting for a call back from them (called 3 weeks ago) & we still haven't received receipt from them in 2014 which they said they would send 3 times. Also be careful with them sending bills out as we had problems with them not sending them out & then getting threatened with collection agencies. In the end we have gone through Ford & Doonan to deal with the issue of the broken motor who have been brilliant. Sunwise is the sort of company that I hate ringing because I would always get stressed out having to deal with them & we will never deal with them again.
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I would recommend sunwise. They have installed panels on mine and two other family members houses. Great job every time.
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Excellent explanation by sales, very efficient paperwork and a very good installation team who explained everything carefully.
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Very happy with Sunwise Energy from sales to service on time good clean work thanks.
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Sunwise very professional and informative from start to finish. Installers were quick, clean and friendly and knew what they were doing. Wouldn’t hesitate to recommend to anyone interested in installing solar panels.
Keep up the good work. Show additional information
Keep up the good work. Show additional information
System is actually 2.5kw and price was just over $3000.
System installed on 20 December - the company shortcut the estimated waiting time from quote, kept in touch and generally performed very well.
Thanks for your introduction Show additional information
System installed on 20 December - the company shortcut the estimated waiting time from quote, kept in touch and generally performed very well.
Thanks for your introduction Show additional information
Appreciated the directions given by you.
Rang names supplied plus others to determine best " äll round" deal. Very happy with result Show additional information
Rang names supplied plus others to determine best " äll round" deal. Very happy with result Show additional information
No. But i will say they were honest toward a professional level of service to maintain excellence quality in time and progress making sure i was happy from start to finish.
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Installation will be next week (8th)
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Good quote via email. No upselling. Good technichal advice from the electrical engineer. Paperwork completed smoothly. Installed on time by two very professional guys. System now cranking out 40-45 units a sunny day.... Exelent work guys, and one girl at Sunwise.
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After assessing and receiving quotes from 5 suppliers we went ahead with Sunwise Bunbury and are extremely happy with our purchase.
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The company from Perth did not attend house they simply gave me a quote over the phone. They also advised me at time they would charge us an extra 450 for coming down to Perth (2 hours ) to install system.
The other gave me a stupid quote (over $4k) than Sunwise.
Installation is due for November 8 so hope all goes well
Thank you for the information you supplied. It was most welcome and I have passed on your site to several of my collegues who are looking at Solar. Show additional information
The other gave me a stupid quote (over $4k) than Sunwise.
Installation is due for November 8 so hope all goes well
Thank you for the information you supplied. It was most welcome and I have passed on your site to several of my collegues who are looking at Solar. Show additional information
The two young men that did the installation were very professional and pleasant. They knew their stuff and they treated us, the customer with respect. Well done to Sunwise.
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The whole process was depressing! Such an unprofessional industry. Each installer we dealt with didn't deliver in some way or another - didn't show/came late/too informal (too "mate")/some bagged the others to install fear of using them/everyone came up with what they thought was the best option but each was completely different.
If it wasn't such an important issue to deal with I wouldn't bother dealing with any of them. Show additional information
If it wasn't such an important issue to deal with I wouldn't bother dealing with any of them. Show additional information
Prompt, friendly, polite and efficient service.
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Sunwise followed up immediately after me lodging my online request for a quote. The salesman wasn't pushy but was able to give advice and the installers were super polite and professional. Good follow up service when I had a few more questions after installation was already complete.
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All the 3 Installers you recommended were very good [I did end up with 8 quotes]
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I would recommend Sunwise Energy to any would be buyer of a solar energy system, They have excellent quality components and are such efficient folks to deal with.
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Thank you for your quote
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Love the installation team. So polite patient and helpful.
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