Sunwise Energy Reviews

Based on 72 ratings Aus Ranking

  • 5 star 16
  • 4 star 52
  • 3 star 3
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.29
  • System Quality
    4.34
  • Customer Service
    4.39
  • Installation
    4.61

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About Sunwise Energy, Solar Installers

Sunwise Energy
Silver Partner
ABN: 33 115 585 736  ABN active since 01 Jun 2009 | 2g's Smi Pty Ltd
verified
ACN: 115 585 736  ACN active since 03 Aug 2005 | 2g's Smi Pty Ltd
verified

Locally owned and staffed by dedicated trained professionals.

Sunwise are proud members of the Clean Energy Council and have installed In excess of 10 Mega Watts of Solar Power throughout WA.

We offer solutions in all aspects of design, installation and service using only quality suppliers.

Sunwise Energy Solar Reviews

Very professional and friendly. Show additional information

Amazing Team

The whole team was very helpful. From requesting quote, assisting with finance to installation went all smoothly. Tony Keaton is amazing, he answered all our queries and is available any time we have questions. Sunwise is highly recommended. Show additional information

Great experience

Professional and knowledgeable team, polite great to deal with, installation was efficient and everything explained thoroughly Show additional information

Outstanding installer

Great interaction from start to finish. Tony the salesperson came almost immediately after we requested a quote. He was very likeable and generous with his time, providing very comprehensive overview of the proposed system. The installation was on time, again very polite quick and professional. At the conclusion of the installation they organised my Sunny Portal account.

Please note that the price quoted included removing and disposing of old panels.
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Will update when installation is complete.
Cheers,
John
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Had to change panels at the last moment due to could not supply Jinko panels. They were replaced with Seraphin.
We were assured they are equal if not better quality.
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I was glad to have your knowledge and feedback on supplying of installer quotes.

Thanks again Ron.
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Went for solar edge system. With optimisers, all good so far, small hiccup with inverter wi fi no reading, now sorted by Sunwise, alternative monitoring system fitted. Show additional information
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Only issue I had was with the finance place. The sales man Tony sent them 2 emails to get my finance sorted and ready for the install but in the end I had to call them to chase it up. Other than that I didn’t find the process too stressful. The install guys were good and sales rep was good. I did find it strange they invoiced me before the install? Not sure if that’s the done thing with solar? Show additional information
Very friendly staff both sales and installers. Show additional information
Initially the installation occurred in 2014 but it needs to be said particularly in regards to communication. Make sure they follow the plan of the install as if we hadn't noticed it they would have just gone ahead with installing it completely differently to the plan. Now trying to get service via the office was a nightmare. Messages not passed on, taking messages without a contact number & just the general attitude. Also be careful about other solar products. They talked us into installing Solakool air conditioners (air conditioners with their own solar panels) which we had nothing but problems with. Of course we took the option because we couldn't afford anything else at the time. Initially their was an error with one of them which they couldn't figure out (either could the manufacturer) & had to replace. One of them leaks water & the other one they have had to replace the fan but the motor is on the way out. Of course now we can't get parts & Sunwise have wiped their hands of any responsibility for these air conditioners. We are still waiting for a call back from them (called 3 weeks ago) & we still haven't received receipt from them in 2014 which they said they would send 3 times. Also be careful with them sending bills out as we had problems with them not sending them out & then getting threatened with collection agencies. In the end we have gone through Ford & Doonan to deal with the issue of the broken motor who have been brilliant. Sunwise is the sort of company that I hate ringing because I would always get stressed out having to deal with them & we will never deal with them again. Show additional information
I would recommend sunwise. They have installed panels on mine and two other family members houses. Great job every time. Show additional information
Excellent explanation by sales, very efficient paperwork and a very good installation team who explained everything carefully. Show additional information
Very happy with Sunwise Energy from sales to service on time good clean work thanks. Show additional information
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Sunwise very professional and informative from start to finish. Installers were quick, clean and friendly and knew what they were doing. Wouldn’t hesitate to recommend to anyone interested in installing solar panels.
Keep up the good work.
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System is actually 2.5kw and price was just over $3000.
System installed on 20 December - the company shortcut the estimated waiting time from quote, kept in touch and generally performed very well.
Thanks for your introduction
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Appreciated the directions given by you.

Rang names supplied plus others to determine best " äll round" deal. Very happy with result
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No. But i will say they were honest toward a professional level of service to maintain excellence quality in time and progress making sure i was happy from start to finish. Show additional information
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Installation will be next week (8th) Show additional information
Good quote via email. No upselling. Good technichal advice from the electrical engineer. Paperwork completed smoothly. Installed on time by two very professional guys. System now cranking out 40-45 units a sunny day.... Exelent work guys, and one girl at Sunwise. Show additional information
After assessing and receiving quotes from 5 suppliers we went ahead with Sunwise Bunbury and are extremely happy with our purchase. Show additional information
The company from Perth did not attend house they simply gave me a quote over the phone. They also advised me at time they would charge us an extra 450 for coming down to Perth (2 hours ) to install system.

The other gave me a stupid quote (over $4k) than Sunwise.

Installation is due for November 8 so hope all goes well

Thank you for the information you supplied. It was most welcome and I have passed on your site to several of my collegues who are looking at Solar.
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The two young men that did the installation were very professional and pleasant. They knew their stuff and they treated us, the customer with respect. Well done to Sunwise. Show additional information
The whole process was depressing! Such an unprofessional industry. Each installer we dealt with didn't deliver in some way or another - didn't show/came late/too informal (too "mate")/some bagged the others to install fear of using them/everyone came up with what they thought was the best option but each was completely different.

If it wasn't such an important issue to deal with I wouldn't bother dealing with any of them.
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Prompt, friendly, polite and efficient service. Show additional information
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Sunwise followed up immediately after me lodging my online request for a quote. The salesman wasn't pushy but was able to give advice and the installers were super polite and professional. Good follow up service when I had a few more questions after installation was already complete. Show additional information
All the 3 Installers you recommended were very good [I did end up with 8 quotes] Show additional information
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I would recommend Sunwise Energy to any would be buyer of a solar energy system, They have excellent quality components and are such efficient folks to deal with. Show additional information
Thank you for your quote Show additional information
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Love the installation team. So polite patient and helpful. Show additional information
All the above was good as it was installed a few years ago. Also service for servicing excellent.
However note no reviews since 2014. Has there been an ownership change?
We had to have solar panels removed for roof repair. The project was held up, when the first appointment did not turn up. They said it was scheduled for the following week. Waited 2 weeks for that.
On the second try to remove them a tradie waited back an hour- again but didn't need too because they brought a second person. No communication with us or builder. Only good thing is that someone turned up this time.
Panels refitted this week and an accusation made that onsite builders had smashed one panel, and tried to hide it. I took this on face value until my husband told me that Sunwise staff had removed the panels and placed in area that is near a fence which causes a wind-tunnel. Not secured. They fell against a crossbeam they were leaned against. He put them up and they fell again. He then moved them to a safe area not touched by the tradies. Can't confirm, but presume they were smashed when they fell. I am paying to replace them as they do not accept responsibility. Technician told me that my property, my responsibility.
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Had a problem with registering the online live feed and the sales rep called back and did his best to sort it out, but then called in the Zeversolar service person, who was very good also (Australian based, very polite and knowledgeable), and sorted it all out within a few days Show additional information
This is our 3rd Sunwise Solar System.
6 Years on from the first one they are still supporting it. Couldn't ask for a more friendly company. Very knowledgeable installers who go above and beyond.
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