Sunwise Energy Reviews
4.5
Leave a review Based on 100 ratings Aus Ranking
- 5 star 34
- 4 star 59
- 3 star 6
- 2 star 1
- 1 star 0
Average Customer Review
- Value 4.41
- System Quality 4.43
- Customer Service 4.44
- Installation 4.63
Timeline
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Locally owned and staffed by dedicated trained professionals.
Sunwise are proud members of the Clean Energy Council and have installed In excess of 10 Mega Watts of Solar Power throughout WA.
We offer solutions in all aspects of design, installation and service using only quality suppliers.
Sunwise Energy Solar Reviews
Very professional
Very happy with the whole process from quote to install. Impressed they travel two hours to look at the property and quote.Installation was done on time. The team we're professional and friendly. The job was tidy and neat. I really can't find any fault and would highly recommend. Show additional information
Poor after installation assistance.
Sales quoting good.Installer not fully aquainted with Solar Edge Inverter and connected wrong port. Needed assistance to rectify problem 3 days later. Forgot to open permissions on software to allow me access to monitor system.
I discovered physical layout incorrect . Emailed correct layout to Sunwise and dropped sketch at office to assist correction.
After numerous phone calls and emails this layout is still incorrect and I feel like I'm being fobbed off.
Main frustration is no one will take ownership to fix the matter .
Very hard to recommend this business after my experience. Show additional information
Solar Installation
The representative from Sunwise was friendly and offered great options before we choose our system.Signed up ,paid the deposit and the expected start date came round and the installation was done.
The installation crew where friendly and I think they did a great job.
Now I have my system up and going and working for me Show additional information
Fantastic installer
Competitivewithout a hitch and a week earlier than expected
Organisation was spot on and got me into the 7c buy pack prog which was great
follow up was what was expected Show additional information
Very professional business to deal with. Excellent installation
From the initial sales team that took my inquiry, through to the installation, the whole process was a pleasure. Show additional informationVery Good Service
The whole process went very smoothly. The quoting was clear, with no hidden factors. The installers were polite, pleasant and efficient. The system was working perfectly before they departed. Happy to recommend them. Show additional informationHassle free upgrade and installation
Easy process from initial enquiry - our sales person at Sunwise was extremely helpful and patient with all our questions and uncertainity. Our Bridgetown property some 100 kms away needed a solar upgrade, Govt's Feed-In-Tarriff scheme ceased in July this year. An immediate quote was supplied, also other electrical work for a shed electrical connection was pencilled in. There was no sales pressure - we were able to decide with confidence. Sunwise being local in the South West, situated not too far away in case of any issues after installation, made decision easier. We had received several other cheaper quotes from other companies based out of Perth area - but considered not viable because of additional costs for travel etc., when questioned.Sunwise kept us completely informed leading up to the day of installation. Team arrived on time on the day, quickly got to work with removal of old panels and system, installation of 20 new panels and system, as well as the shed's electrical connection. Work was completed by late afternoon, without any problems or inconvenience to us. So hassle free. The installation team of 3 from Sunbwise were fantastic - so friendly, well mannered and very respectful. They worked very hard all day, left the site very clean and tidy. Impressed by how easy it was to access all our solar data using Wi-Fi etc., when they showed us - which by the way only took 5 minutes, at the end of the day.
So happy with the whole process and especially the excellent customer service we received from Sunwise, Bunbury. Thank you. Show additional information
Service response
I had reason to call regarding a fault. An intermittent isolation fault.I understand how difficult these can be to find.
The technician that responded explained the most common causes and then proceeded to investigate and has possibly resolved the fault.
This won't be confirmed until the next torrential rain downpour.
I am reassured by the competence and the behaviour of the entire team. Show additional information
Highest efficiency system for less than competition
Tony was very precise with computer generated layout, details on components, and arranged all the electric co preinstall requirements. Install only took a day, on time, very efficient, and they showed us how to use inverter. Show additional informationCould not ask for better service
Great clear and precise information right from my first phonecall to them.No hard sell. Price was very competitive.
The installation team arrived early on the job and even though the weather was pretty lousy they got the job done in good time without any disruption to our daily activity.
Thank you all. Show additional information
Happy with final result
Daniel came out promptly to inspect the property and provide a quote after answering our questions.The installation was carried out over 2 days as the inverter was not available on the initial day of installation.
There was a misunderstanding in communication regarding this, but the owner of the business came out with his offsider to install the inverter a few days later apologetic and with a gift, which was appreciated.
The technician was very good explaining how to use the website to monitor the system and installed it on my phone.
They made sure the area was left in a manner better than when they arrived. Show additional information
The professionals
I contacted Sunwise after my original system failed and I'm happy that I did.From the very first contact to the end of installation they have been professional and thorough, giving me options with prices, being punctual, leaving a clean work site, and taking away the old system. Very easy process. Show additional information
Fantastic
We were helped through the entire process from start to finish.Very professional sales staff and the installers were awesome Show additional information
Efficient and Professional Experience
Shortly after placing my enquiry with SolarQuotes I was approached by three companies. Sunwise and another offered to do site visits before providing a quotation while the third company produced a quotation without coming to the property.The representatives from Sunwise and the other company were punctual, courteous and more than willing to walk me through the process of working out what installation would be the most cost effective and efficient for my property. I was more than happy with both these companies, but in the end decided to go with Sunwise.
Sunwise arranged all the approvals with minimal input from me.
The technicians from Sunwise arrived at the agreed time and introduced themselves. The lead technician included me in discussions on exactly where they would install the system components to make sure I had no objections to their proposal. The installation was completed within the day and the lead technician gave me a comprehensive run down on the applications associated with the SMA and Solar Analytics components.
I am more than happy with the service provided by Sunwise and would happily recommend them to anyone. Show additional information
Unprofessional
(Installation done during covid 19 lock downs which may have impacted on the service)Sunwise were the only one of the 3 recommended companies prepared to come to the site to do an inspection and quotation (location Margaret River).
There was very poor communication between the office and the installers with multiple mistakes including, miscommunication on time and access arrangements plus fitting the wrong inverter.
The installation team were polite, tidy and returned the same week to install the correct inverter.
The inverter should have allowed internet monitoring (Solaredge system) but Solaredge had no staff available to deal with technical issues due to covid-19, but did have sales staff who couldn’t address any technical questions. It took multiple calls over two weeks by Sunwise and myself to get a simple correction made to the Solaredge interface to allow monitoring. Show additional information
End to end excellence.
Sales information extremely detailed. Quote was explained in detail outlining benefits of panels and inverter.Installation date booked well in advance. Crew turned up on time, quickly removed old system and installed new. It was evident that the staff were well trained and had years of experience. All old materials were removed from site. Remote monitoring set up and explained in detail.
Grid connection had been organised in advance and system was up and running by 2pm on day of install.
Can not speak highly enough of all the staff I interacted with at Sunwise. Show additional information
Recommend Sunwise Bunbury for quality and service from friendly efficient technicians.
Recommend Sunwise Bunbury for quality and service from friendly efficient technicians. Show additional informationVery satisfied, professional caring sales rep and installation team!
Satisfied with the speed with which we were contacted, enthusiasm, the fact that he actually visited our home and asked relevant questions about our use, habits, expectations. 6.6kw system with Powerwall back-up so far seems to meet our needs. Brilliant installation team, punctual, professional, polite, explained process etc with us, cleaned up well, pedantic about installation and everything working correctly.Grid connection done after installing hybrid system. very satisfied so far! Show additional information
Professional Team
Sunwise Energy have been very professional through the whole process from their initial measure and quote, advice on system components to the installation with minimal fuss and disruption. Thanks to everyone involved with this and the two other installations that have been done for us. Show additional informationNot installed yet about one month wait very busy I guess
Sales and quoting very good not installed yet. They are local,,,SunSmart who are 30 Ks away couldn't even get down to see us Show additional informationProfessional installation, good performance
Competitive price for similar product. Installers were very helpful, professional and courteous. They answered any queries about the system. Cleaned up after themselves and took away all the rubbish. The person I spoke to on the phone about any queries I had was always courteous and helpful. They arranged everything required. The only disappointment was it would be nice to have a text or email confirming installation date and approximate time they would arrive. It makes planning your day easier, especially if you have to take time off work. The system is working well and produces over 40kwh a day. All in all, very happy. I would recommend Sunwise. Show additional informationExceptional Staff and workmanship
We were very impressed with the way they communicated and neatness that it was great to see great work ethics still going strong. Thumbs up to Tony, Sean and Austin and western power Show additional informationFantastic installation
Excellent install from start to finish...I would thoroughly recommend this company. Show additional informationSolar installation
Sales person explained everything well, price was good and installation was prompt. Show additional informationgood install
Did a home visit for quote. Price was good and gear was higher spec than other quotes for same brands.Install was good, even did some repairs to rid while there Show additional information
Installation Process
Tony was a pleasure to deal with. Had excellent knowledge of what he was selling and a very friendly, polite person.The installation process was easy and had very friendly staff. They ran me through the system and made sure I understood how it works and how to monitor the system.
The only issue I had, was after explaining to me that the panels are most efficient when they are clean, when I actually viewed all the panels after installation, one of them was red from dust and most of the others had a film of dust over them, so will be a job for me to do on my time off work. Just would of thought they would be hosed down prior to installation. Overall though, very happy with the product and service. Show additional information
Fantastic installer.
Very happy that we chose this supplier. From the word go they have been very cooperative and easy to deal with. Quote was very clear as to what was being delivered and installed. They gave a date for installation and came right on time. they went about the job in a very orderly manner, not rushing things but making sure everything was ok. Both the installers were very polite and obliging. when finished all was left very tidy.At the end the installer spent a lot of time to ensure that the system was linked to my computer. Needless to say we would highly recommend SUNWISE. Show additional informationBefore Sale and during Sale Great.....After sale no so good
Everything was good, quote, sales, grid connection and installation....however the Optimisers have not worked since instal (instal 3/9/19) we now in November....the only response I have been getting from Sunwise is that they are waiting for SMA to get back to them Show additional information
Very professional and friendly.
Show additional information
Amazing Team
The whole team was very helpful. From requesting quote, assisting with finance to installation went all smoothly. Tony Keaton is amazing, he answered all our queries and is available any time we have questions. Sunwise is highly recommended. Show additional informationGreat experience
Professional and knowledgeable team, polite great to deal with, installation was efficient and everything explained thoroughly Show additional informationOutstanding installer
Great interaction from start to finish. Tony the salesperson came almost immediately after we requested a quote. He was very likeable and generous with his time, providing very comprehensive overview of the proposed system. The installation was on time, again very polite quick and professional. At the conclusion of the installation they organised my Sunny Portal account.Please note that the price quoted included removing and disposing of old panels. Show additional information
Will update when installation is complete.
Cheers,
John Show additional information
Cheers,
John Show additional information
Had to change panels at the last moment due to could not supply Jinko panels. They were replaced with Seraphin.
We were assured they are equal if not better quality. Show additional information
We were assured they are equal if not better quality. Show additional information
I was glad to have your knowledge and feedback on supplying of installer quotes.
Thanks again Ron. Show additional information
Thanks again Ron. Show additional information
Went for solar edge system. With optimisers, all good so far, small hiccup with inverter wi fi no reading, now sorted by Sunwise, alternative monitoring system fitted.
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Only issue I had was with the finance place. The sales man Tony sent them 2 emails to get my finance sorted and ready for the install but in the end I had to call them to chase it up. Other than that I didn’t find the process too stressful. The install guys were good and sales rep was good. I did find it strange they invoiced me before the install? Not sure if that’s the done thing with solar?
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Very friendly staff both sales and installers.
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Initially the installation occurred in 2014 but it needs to be said particularly in regards to communication. Make sure they follow the plan of the install as if we hadn't noticed it they would have just gone ahead with installing it completely differently to the plan. Now trying to get service via the office was a nightmare. Messages not passed on, taking messages without a contact number & just the general attitude. Also be careful about other solar products. They talked us into installing Solakool air conditioners (air conditioners with their own solar panels) which we had nothing but problems with. Of course we took the option because we couldn't afford anything else at the time. Initially their was an error with one of them which they couldn't figure out (either could the manufacturer) & had to replace. One of them leaks water & the other one they have had to replace the fan but the motor is on the way out. Of course now we can't get parts & Sunwise have wiped their hands of any responsibility for these air conditioners. We are still waiting for a call back from them (called 3 weeks ago) & we still haven't received receipt from them in 2014 which they said they would send 3 times. Also be careful with them sending bills out as we had problems with them not sending them out & then getting threatened with collection agencies. In the end we have gone through Ford & Doonan to deal with the issue of the broken motor who have been brilliant. Sunwise is the sort of company that I hate ringing because I would always get stressed out having to deal with them & we will never deal with them again.
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I would recommend sunwise. They have installed panels on mine and two other family members houses. Great job every time.
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Excellent explanation by sales, very efficient paperwork and a very good installation team who explained everything carefully.
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Very happy with Sunwise Energy from sales to service on time good clean work thanks.
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Sunwise very professional and informative from start to finish. Installers were quick, clean and friendly and knew what they were doing. Wouldn’t hesitate to recommend to anyone interested in installing solar panels.
Keep up the good work. Show additional information
Keep up the good work. Show additional information