AR Energy Consulting

AR Energy Consulting Reviews

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94% 0%
4.9

Based on 120 ratings

About

At AR Energy Consulting (previously known as Testar Energy Solutions) we help you become more energy efficient by providing expert energy solutions to future proof your home or business. With over 15 years of combined industry experience you can rest easy knowing that you are getting the best advice and recommendations for your individual scenario from qualified electricians. We only use brands with proven industry performance and credible company history and deal with suppliers who honour their consumer warranties and guarantees. We pride ourselves on quality customer service and are available to answer any of your questions along the way. So whether you are after solar, battery storage or both we are here to start you on your energy saving journey.   
  

Reviewers report paying: $5,200 - $6,600 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

AR Energy Consulting Reviews (120)

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Average Scores

4.9/5

Value for money

5.0/5

Quality of System

4.9/5

Installation

5.0/5

Customer Service

  • 5 star 104
  • 4 star 15
  • 3 star 1
  • 2 star 0
  • 1 star 0

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Excellent Service

Brandon and his team were extremely helpful, the installation was earlier than originally expected which was great and the team doing the installation were polite, friendly and tidy.
Hazel in the office was excellent and organised the grid connection and dealt with our energy supplier.

Inverter rating: 5/5
Battery rating: 5/5
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A smooth and efficient experience

Our whole experience from first meeting with the manager to our experience with the good natured, respectful and efficient installation team was positive. It was a delight to see how well the young installation team worked together.
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Very professional service provided

This company was a pleasure to deal with from the start. Fraser attended 'on-site' to have a look, then quote up the job for extra solar panels and solar battery. He was thorough with the information provided and got back to me with any extra information that I was after. Very good customer service.
The guys that installed the panels and battery did a wonderful job. It was a neat and tidy install - and the lads left the site clean afterwards. Impressed all round and I have no hesitation in recommending AR Energy to anybody requiring anything to do with solar products.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Excellent installer! Highly recommend.

The customer service was excellent front the very beginning all the way to the end.
The installers arrived on time and did an excellent job. Everything was explained to me after the install including how to monitor the performance via the Sungrow app.
There was a minor issue with the monitoring app (wires around the wrong way) but this was promptly rectified by AR Energy using a local electrician at no extra cost to me.
Highly recommend AR Energy Consulting.

Panel rating: 5/5
Inverter rating: 5/5
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5 star installer / top tier company and employees

Would like to thank Brandon , Hazel , Max and the crew for a very professional installation of a solar and battery package. Throughout the whole process Brandon has been very involved and has a deep depth of knowledge. Hazel works hard behind the scenes in admin, and Max and the crew that came up to whyalla for my install were very well trained which allowed for a smooth and professional job. Work area was neat and tidy. The post install support makes you feel like part of the AR energy family not just another customer.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Happy with the installation

From the original sales and quote process to the instalation we found it all easy and efficient. The people involved were friendly, polite, answering our questions profesionally.
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11kw System by AR Energy

AR Energy have been great to work with, tailoring a system for our needs and partial tree cover of our property.
Brandon explained the system perfectly and cut all the B/S that some other sales people gave us.

The system was installed quickly and was connected on the same day.
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A pleasing experience

All aspects from first contact to completed installation were as promised, punctual, and helpful along the way. A pleasing experience.
Panel rating: 5/5
Inverter rating: 5/5
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No pressure sales

Installer provide a system to maximize generation with minimum panels
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 08-03-2023:

No Problems.

The whole installation was carried out in an efficient and professional manner. I would recommend this company to others. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked John: "Are you happy with the performance of your system so far?"

Yes.
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Great service

All went very well from first meeting to installation. Excellent customer service and communication, a seamless install process with thorough after care service ensuring the system works as efficiently as possible.
Inverter rating: 5/5
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AR Energy beats the rest

Brandon from AR Energy was so easy to deal with. After lots of quotes and back and forth with others, Brandon was easy to communicate with and got back to me promptly. Prices were good but the service is what got me over the line.
Panel rating: 5/5
Inverter rating: 5/5
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Amazing Customer Service

Thank you so much to Brandon and the team at AR Energy for such a wonderful experience. Brandon made the whole process so easy from start to finish and was always professional and friendly. So happy we finally made the change to Solar. I highly recommend Brandon and the team.
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Look no further than AR Energy Consulting…

I would typically expect to get only 2 or 3 quotes for most major home related projects, however in the case of arranging a new solar energy system it was only after my 12th quote/design proposal that I found a company that I was prepared to deal with (A R Energy).

As a professional electronics engineer, I had a reasonable understanding of the technology and what I needed. However I found that the majority of companies typically offered excessively sized and overpriced systems that were more sales and profit focussed than end user benefit focussed (eg excessive system payback times).

In reality, unless you’re planning on installing a battery (which I didn’t want due to fire safety concerns and questionable return on investment), for most people anything over 6 or 7kW is probably unnecessary.

Brandon was one of the very few who actually made the effort to undertake a site visit first off, and proposed a sensibly priced system based on high quality, value for money components that provided an excellent payback time.

Most other companies typically took the lazy option by offering a “desktop design” based on satellite imagery, with no opportunity to identify any idiosyncrasies that may apply to a particular installation, or to engage with the customer to understand their requirements or preferences.

The job was somewhat challenging due to a steep roof and access restrictions, however none of the team complained - they just cheerfully got on with the task, worked extremely hard all day, and left the worksite clean and tidy. Team supervisor Max was particularly pleasant, engaging and easy to deal with, and Brandon has provided an excellent ongoing level of service and assistance.

I have since recommended A R Energy to a number of friends interested in home solar power, as I don’t believe you could ever hope to get a better quality and value for money system, or deal with a more professional and competent company.

Inverter rating: 5/5
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The process was smooth as butter

Sales and quoting process was effortless. I was given 3 quotes on different systems that were comprehensive and made is clear how much money I was going to be saving.

The installation went without a hitch. I've had friends whose installs take two or three days, so I was very happy to see a big crew wrap it up under 8 hours.

Before during and after; the customer service was exceptional.
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Practical advice, and good response time to question

Installation ok. There didn't seem to be ideal communication between Sales and Installation. Some confusion, and still waiting for bypass switch.
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Great professional company

Aiden was great. Explained everything and gave me a really good price. Told me exactly what size system I needed and didn't try to sell me something I didn't need.
Installation was good and area was left clean and tidy.
Once done Ryan explained how to download iCloud app and how it and the system worked.
Hazel organised the grid connection through my provider so everything was done for me.
Very happy with the process and system seems to be functioning really well.
Good job done by all.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Very happy customer as we all know happy wife happy life

Instalation professional and quick ,excellent cleanup on completion

customer service
sales and quoting fair and honest

Panel rating: 4/5
Battery rating: 4/5
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Great service, no pushy salesman just gave the facts and advice on the panels and Inverter.

Great service, no pushy salesman just gave the facts and advice on the panels and Inverter. Very prompt service. on the roof within three weeks of paying the deposit. The installers, Kenny and Zac, drove from Adelaide to the Southern Yorke Peninsula and got stuck into it straight away, explained exactly what they were doing. Very polite, tidy and left no mess behind. Explained the system well when they had finished after a solid 5 hours work. I would definitely recommend these guys.
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An all round good experience.

This is the go-to way when considering anything related to solar.
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Erin & BJ

Brandon made the whole process super easy from the get go! The installers were reliable and always checking in to explain what was happening. Would recommend to anyone
Inverter rating: 5/5
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It was easier than I first thought

I considered four quotes (3 referred from Solar Quotes) to upgrade an existing 6kw system to include a battery. The age of the existing system precluded simply adding a battery so a complete new system was required. All suppliers were able to provide excellent advice and suitable options for consideration. Whilst all quotes were similar equipment wise and within a few hundred dollars of each other, I settled on the company that had the best reviews on this site. All interactions with the company were positive including initial discussions, quote, acceptance and timely installation which justifies their high rating. System is operational and exceeding expectations.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Job well done

The battery system was installed in a timely manner with expertise and efficiency a minor data issue was rectified immediately
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Fast and clean installation with great after sale service

Received quote only after a while but it was smooth sailing after that. Quote finalised after a site visit was done. Happy that he recommended inverter be installed in the garage which is on opposite side of the switchboard. The team that came for the installation came exactly on time agreed! Installation was done quickly and my place was kept clean and tidy. First problem arose after the smart meter was installed by the energy provider's rep where the CTs were installed incorrectly giving incorrect readings in the isolar app. Once i informes AR Energy about it, they arrange for it to be fixed. Everything is functioning properly and the average solar generations were above the forecast presented in the quote.
Panel rating: 5/5
Inverter rating: 5/5
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Highly Recommend

Super happy with the whole process from quote to installation. Installation technicians were prompt, friendly and efficient. Customer service has been great!
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Professional, knowledgeable and excellent customer service

The sales and quoting process was a great experience. Aiden was very professional and was very knowledgeable. He designed a system that worked best for our energy requirements and he was very transparent and trustworthy throughout the whole process.

The installation was carried out seamlessly. The team were punctual, tidy and very tidy/respectful of our property.

Overall, we had a great experience with the entire AR Energy team and we will be highly recommending them to any friends or family that are looking to have a solar & battery system installed.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Highly recommended for service and quality

Brandon and the team at AR Energy Consulting recently finished installing our 6.6kW solar system. We found the quoting process easy and informative being new to solar, we felt we got the best quality for the money.

When it came to installation, we were extremely happy with the job Max and his team did. We have a complicated 2 storey, with steep pitched house. Max and his team did a fantastic job and got the work done efficiently and safely with minimal disruption and showed us the ins-and-outs of the system.

Would happily recommend AR Energy Consulting for solar panel systems in Adelaide.

Panel rating: 5/5
Inverter rating: 5/5
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Fantastic service

The initial process of solar was a bit daunting for me but Brandon was there every step of the way and answered all questions promptly. The communication was flawless. Install was fast, the team didn’t leave any mess behind and were very pleasant to deal with. Highly recommend Brandon and his team. Very happy with the service.
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Personal and Professional Service

We had an excelled Solar experience with Brandon and his team. They were able to problem solve and provide solutions to any obstacle that arose. The after service care has also been of great quality and would happily recommend to friends and family looking to get solar installed.
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Highly Recommended!

Professional from start to finish beginning with the initial quoting through Aiden to the install from the guys. Hazel kept me informed of the whole process and was a delight to deal with.
The system was up and running same day and is perfect for our needs. Thanks guys, we will definitely be recommending you to our friends.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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A&R

Very good people to deal with. Highly recommend this company.
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Amazing service and installation crew.

Was complete in a very short period of time and the after sales follow up and help has been great.

So glad we chose AR energy.
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Great customer service

Brandon was very helpful from start to finish, and took care of everything.
Installation only took half a day and was on schedule, no mess left behind.
Phone app was set up with the inverter easily.
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Perfect Install, fantastic customer service!

The process was extremely easy and fast with AR Energy Consulting. From quoting the system to install was much faster than I expected and without any hassle. Communication was constant so I knew exactly what was happening and when I had questions they were answered quickly whether it be by my consultant or their office team. The install team were professional, neat and tidy and left the work area very clean. The system looks great and we are seeing the benefits already. I am extremely happy with AR Energy and will highly recommend them.
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Excellent installation

Punctuality excellent, polite helpful installlers , great neat job and well cleaned up afterwards. Highly Recommend
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Quality solar installation

The process from the beginning with Aidan was flawless, he asked a bunch of questions and came on site to make sure the system he would install would be the right fit for the budget I had. He answered all my questions and concerns I had regarding solar and there wasn't any pushy sales techniques like I was getting from other companies. Intallation day was seamless and efficient with great communication in the lead up.

I have no regrets with my decision to go with AR Energy and will be recommending them to friends and family in the future.
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Professional and high quality

Very happy with our Solar installation and setup. The team were friendly, tidy and professional. Highly recommend!
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Great business to deal with

Fantastic service from AR Energy with a prompt, competitive quote and an excellent installation experience.

Highly recommended.

Panel rating: 5/5
Inverter rating: 5/5
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Fantastic all round!!!

From start to finish Brandon and his team were awesome!
Communication is outstanding and all questions were answered in a timely fashion.
Highly recommended for quality, and value for money!

Panel rating: 5/5
Inverter rating: 5/5
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Solar installed with ease

AR Energy have made the process of installing solar so simple and easy. The customer service is at a high level from the beginning discussing our needs and quotes to an awesome team installing the system.
Panel rating: 5/5
Inverter rating: 5/5
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Great installation, efficient team.

Quoting. Excellent, easily made changes to suit our conditions and used realistic figures in 'assumed values'.
Installation. Brilliant. Trying weather, steep roof pitch. Very efficient and polite team. Clean tidy up. Couldn't tell they had been on site.
Service. They arranged grid connection. Follow up phone call to ensure everything went well.
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A difficult installation well executed.

The sales /quoting process was handled very efficiently by Brandon and he gave us confidence that the installation, in a townhouse, was feasible. His enthusiasm and energy and availability was outstanding.The installation went very well. It was challenging, being on a second storey roof , but this did not deter, and the job was completed unjust over a day. The staff who undertook the installation were fantastic young men who acted as a team and were a pleasure to have on site. Brandon, the manager was never far away and he then steered us through the metering process which had been problematic in the past with Origin and SA Power Networks ( we had a strata meter box that was restricted in space )
All up , a great team and the installation is working well.
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A sunny experience in solar installation

My recent experience with AR Energy Consulting for a solar installation project was made even better by the outstanding service provided by Brandon, one of the directors of the company. Throughout the entire process, Brandon was readily available and accessible, ensuring that I had multiple avenues to reach out to him, whether it was through text, phone, or email. His prompt and knowledgeable responses helped me make well-informed decisions every step of the way.

What truly stood out to me was Brandon's genuine commitment to providing a customer-centric experience. I never felt like I was being pressured into purchasing something I didn't need or want. Instead, Brandon took the time to understand my requirements and provided tailored recommendations that aligned perfectly with my goals. His expertise and guidance were instrumental in making the right choices for my solar installation.

AR Energy Consulting's dedication to transparency and customer satisfaction was evident throughout the project. The team's use of user-friendly quoting and reporting tools made it easy for me to grasp the project details, including the potential return on investment and anticipated energy generation. This level of clarity greatly facilitated my decision-making process and instilled confidence in the company's professionalism.

During the installation, the efficiency and professionalism of the crew were commendable. They arrived on time, worked diligently, and ensured that the installation was completed to a high standard. Additionally, the crew left the premises clean and tidy, going the extra mile to demonstrate their respect for my property.

In terms of customer service, AR Energy Consulting truly excelled. Brandon's availability and responsiveness were exceptional, providing timely assistance and addressing any concerns or queries I had throughout the project. The team's commitment to helping with the complex process of setting up the grid connection after installation was invaluable and further exemplified their dedication to providing comprehensive support to their customers.

Regarding financing, I opted to work with Plenti Finance, a decision that was made easier thanks to the guidance and assistance provided again by Brandon. While there was additional interest involved over the life of the loan, the convenience and hassle-free nature of the financing option allowed my wife and I to proceed with the project without depleting my savings, ultimately making it a worthwhile choice.

In conclusion, AR Energy Consulting, particularly with Brandon's exceptional service, deserves high praise for their outstanding performance. They possess an in-depth knowledge of solar installations, deliver exceptional customer service, and execute their operations with smooth efficiency. If you're considering a solar installation, I highly recommend AR Energy Consulting as a trustworthy and reliable partner in this endeavor.
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Great experience

Clear comprehensive quote process with the ability to discuss alterations and options. Pros and cons of different setups were explained in the context of our needs. Specifically, offsetting our huge pool power needs were addressed and a system selected for future expansion.

Installation occurred quickly and as explained. The installation tech stayed to demonstrate the system and how to interpret the app. System looks very neat in the garage. Very happy with the overall process. Would highly recommend
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Great Package and Installation

The quote was very quick and easy with a couple of options provided
The company representative was punctual and provided an honest assessment
The installation went without any problems with the team being punctual and polite cleaning up after themselves
The installer organised our grid connection and app download which was all very efficient and easy
I would not hesitate in recommending them
Thankyou
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Great customer service

We were so impressed with the professionalism that workers
demonstrated for the installation of our solar panels.

After being told that the job couldn't be done by almost four solar
companies due to the steep pitch of our roof, it was nice to be told that it could in fact be done instead of being dismissed immediately.

It is no secret that the pitch of our roof is steep compared to other
homes, so we know that the job that was completed was not easy, in fact a challenge - yet the job still
managed to get done. We are glad they managed to do it safely.

We have been very happy with their communication - again, we have
struggled to get correspondence from local suppliers which is very
disappointing because it is something we value when sourcing help from
businesses. We have been very happy with how prompt and receptive AR have been.

We would highly recommend this company to anyone looking for solar.
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Good service and installation

Answered my technical questions. Install done on time. Returned another day to fix a missing item.
Inverter rating: 5/5
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Timely and Great communication

Great communications and prompt service. Brendan took the time to call me several times to keep me informed and check to see if I had any questions or queries.
Inverter rating: 5/5
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Absolutely premium service

From a quote to install in two weeks, amazing service and help throughout the process by the team.

Flawless delivery on the package that was designed for our property, one week in and already saving $$!
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Friendly and Professional

After a slight initial hiccup in contacting the Aidan, the quote came through quickly and discussions went smoothly.
It was good having explanation on how the panels would work on our slightly unusual 2-phase system as well as discussions around our usage, potential for batteries, EVs etc.
Being able to meet the person responsible for the installation on site was also very useful.
The team was punctual, courteous, tidy and efficient. Got everything done despite a spell of rain. The wrong inverter was installed due to wholesaler error but it was replaced within a week with no problems once we alerted them of the mistake.
Very good customer service. They helped to organise the grid connection and explained how we could access the panels' performance information online.
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