Gippsland Solar Reviews

Based on 77 ratings Aus Ranking

  • 5 star 27
  • 4 star 47
  • 3 star 1
  • 2 star 2
  • 1 star 0

Average Customer Review

  • Value
    4.30
  • System Quality
    4.58
  • Customer Service
    4.77
  • Installation
    4.68

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About Gippsland Solar, Solar Installers

Gippsland Solar

Gippsland Solar has been in the renewable energy business for many years - its installers have more than three decades' worth of experience between them.

One point of difference between this solar power company and others is that it directs a certain percentage of its sales back into the community. Furthermore, it uses local installers wherever possible.

Gippsland Solar prides itself on only using the best quality components available, as well as providing top level customer service. Furthermore, it hopes to encourage people in the Gippsland area to become more energy efficient and lower their carbon footprints.

Gippsland Solar Solar Reviews

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This company was rated top for our area, easy to contact and quick to come out and quote. Local people to work with. Show additional information
We had some challenges with the installation regarding panel availability, configuration and installation date. The initial installation was done by sub-contractors and when Gippsland Solar were made aware that we were not happy with the outcome they came back and re-installed the panels to our satisfaction. The admin staff were friendly and helpful throughout the process. While it took a while to get to the desired outcome, we would recommend Gippsland Solar for genuinely ensuring customer satisfaction. Show additional information
We went with Gippsland solar as they don't use sub contractors, the salesperson told us that they perform a professional install with their own staff allowing them to control standard of installation. Issues arose when they could not supply initial spec of panel, and smaller watt panel was supplied with a reduction in invoice price. Next on install day staff arrived but were sub contractors on roof without harnesses. On raising the issue with Gippsland Solar they said that they have been using this sub contractor for over 9 months and they recommend the persons work. They then got the subcontractor to stop and reorganised another date with their own staff, a reduction in price was given due to time taken off work to get install completed again on another day.. On return the next week the staff then installed the system, on checking the result we found they installed 5 panels in the wrong space compared to the install diagram resulting in the panels being shaded in the morning from the ridge of the house (why they were to be located elsewhere at time of quote) they apologised and said the office will deal with the complaint. On request we asked for the work to be completed that day. We settled for the panels to be set up the operate differently in the same location and a reduction in price was offered as compensation for loss of panel efficiency. On completion we noticed that no protection had been used on gutters and they were stripped back to raw metal from dragging the rails up them when lifting to roof. Again more price taken off. In the end the price for the system was compatible with that out of the paper and the experience i had was what the salesperson said would happen if you use a cheaper supplier. All in all the system is up and working and the electrical inspector has given it the green light and over $2000 taken off the bill but i wonder if it would have just been easier to go with another supplier and not be deceived the whole way along and be constantly negotiating reductions in price due to promises on install not being meet. This company may be now growing to quick to keep up with its quality it used to pride itself on. Show additional information
I found Gippy Solar through ads in the local Hill End Herald & subsequent research of their website. Great local firm with competitive pricing, quality components & good installers. The Sunpower/Fronius system installed end Jan 2019 is working well here in Willow Grove and the ability to monitor its output is comforting. An excellent result all round. Show additional information
Not the best experience for us. Gippsland Solar promised to carry out all aspects of the installation themselves which was a big factor in us choosing them but on the day of the install subcontractors turned up to carry out the work. Subsequently they managed to leave hundreds of small dents in our colourbond as they were jumping from the roof onto the verandah. Gippsland Solar did admit liability and reduced our bill so credit to them. System cost was at the high end of the scale for a Fronius inverter and Opal panels but was happy to pay hoping for a fault less install. Overall if we had to do it again we would use a different company. The employees at Gippsland solar were very understanding and knowledgeable cant fault them there. They should just deliver what they promise and use their own installers. Show additional information
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I just want to say how happy I am with the system Gippsland Solar installed for me in July.

I have just received my first bill from my retailer (Red Energy) and I am in credit!

It's great to know that the by choosing the biggest system, along with a battery, that I will probably never have to pay for an electricity bill ever again!

And with the state governements and the federal government stating they will be coming down hard on electricity companies for charging incredibly high rates, hopefully the feed in tarrifs will also improve in the near future too.

Gippsland Solar were outstanding from start to finish and I could not have asked for a better result!

I highly recommend if you are considering installing solar panels and/or a battery as well that you give Gippsland Solar a call!
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THE COMPARISON SHEETS PROVIDED BY YOUR WEBSITE WERE OF VALUE IN ARRIVING AT AN INSTALLER AND CHOOSING A SYSTEM THAT
WE COULD AFFORD AND WERE HAPPY WITH.
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You would not believe how many times I checked back on your website for information and it had the answers every time.
We have 22 LG x 295W panels coming along with two x 3kW Fronius inverters; both get a good wrap on your website.
So far, so good.
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Local supplier with a very good reputation for customer service and post sales support.

Have not yet had the system installed so can't comment on that yet.
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It was a very easy decision as some of the solar companies were very pushy constantly ringing harrasing me. But it's over now so i appreciate your services. Show additional information
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Solar Quotes was only able to provide one referral, and we got a quote from that supplier. The person we spoke to was very nice, but could not answer key questions, advising us to read the fine print once we got the quote. The quote was prepared and submitted without a site visit. We found this to be unsatisfactory. We then sourced a second quote ourselves, from local firm Gippsland Solar. Shane instilled confidence in us from the first conversation, attended our site and made a comprehensive assessment. His was not the cheapest quote, but we felt we would be well looked after throughout the process. That has proven to be true. Show additional information
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This was not the cheapest system we could have supplied but we did ask each supplier for quotes on Tier one panels and either Fronius or Sunnyboy inverters. The panels were the issue and we did find some of the sales people unaware of some of the brands we asked about. We also found that the harder sell people were not accurate in calculating the payback period or the amount of savings from the power bill. For instance, one lady told me that a 4 Kw system would eliminate my entire electricity bill. When I advised her that I would still have a supply charge she commented "Oh, I forgot that". Gippsland Solar installed within 2 weeks of me accepting the quote and the system was running before midday. The installers were employees of Gippsland Solar, not sub contractors which appealed to us. Show additional information
I chose Gippsland Solar because they are a local company, have done a lot of work in the region and are well reviewed. I thought they did a great job in a timely fashion. Show additional information
Gippsland Solar were extremely prompt in providing information, quotes and responding to our queries. They initially quoted for a 4.5kW system and when I sent an email to request a quote for the 3kW system they responded within 15mins. The system was installed within one week after paying the initial deposit. The installers turned up on schedule and were friendly, efficient and informative. I would have no hesitation in recommending them to anyone. Show additional information
The service was very personal. You can be confused with technical issues & Andrew was able to give us all the help we needed. Also, with so many people now trying to get in on the act with solar installations, it was great to know we are working with people who know their stuff and can be trusted. It also works in VERY well with Mirboo North's Energy Hub. Show additional information
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Although one can always find a cheaper price for anything, quality, service, punctuality and professionalism are probably a lot more important. My experience with the Gippsland Solar team has been fantastic and can truly recommend them. Show additional information
Good honest company to deal with. Show additional information
Gippsland Solar were a very professional company to deal with. Andy came to the house to discuss options, sent through a quote within 48 hours and answered all questions in a timely manner. Charlie who installed the system was very efficient and professional and gave a thorough run through of how to read the inverter at the end of his visit. I was so pleased with Gippsland Solar that I chose the same company to install a 3kw system and solar hot water unit at my daughter's house. Show additional information
We found Andrew and his team to be very friendly, approachable, helpful and professional in all our dealings with them. They were extremely efficient and what a clean job. We did a lot of research before purchasing a solar system and with Andy we got good value for money, with both quality and price. Would highly recommend Gippsland Solar. Well done Andy, look after those fingers mate. Show additional information
The Gippsland Solar team was great, very professional and had the installation completed within one day.
We received our first Electricity bill recently after the solar install, meter switch over and agreement with Origin Energy. I was very pleasantly surprised to see that the last quarter of 2013, was totally paid for, the meter switch over fee ($165) was paid for and also, $185 credit on my bill to top it off !
This was not even a full quarter with the system in operation.
So in summary, really happy with Installation, operation and feed-in from the system.

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Andy really knows his stuff, I walked in to his shop just to talk about the possibility of getting solar panels, and what is available. Within ten minutes he met me at my house to assess the available space on the roof and to get a better idea of what we required. I had a quote emailed to me the next day. As for the installation team, they were excellent as well. It was a very hot (40+) day and the team worked all day to get the job done on time. They were courteous and polite, one even asked if we would like our pet rabbits cage moved into the shade! Most of all, they did an excellent job installing the panels. I would recommend Gippsland Solar to anybody who asks. Andy seems to have a real passion for solar and it shows in the knowledge he has and in the tradies he uses. Show additional information
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If your looking for a salesperson and company that's straight up, honest and returns your calls then give Gippsland solar a ring. The solar system we ordered was supplied promptly and installed with great detail to quality of fitment. Would I recommend this company, certainly would. thanks again Andrew and the crew from Gippsland solar. Show additional information
I can highly recommend Andrew and his team. The customer service was excellent and I felt they had my best interests at heart during the whole process. The system is now generating power to cover my needs at this time, however I have the ability to add more panels when I decide to add an air conditioner upstairs! Please talk to Andrew and get him out to your place - you will be very pleased you did! Show additional information
Professional, Caring and Respectful. Great service and communication from start to finish. Show additional information
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Gippsland Solar were pleasant to deal with and very helpful with all aspects of the installation. Show additional information
It has been a long time since we have experienced such prompt, polite and informative service. From our first contact with the company, we have received excellent service and have appreciated the promptness with which our system was installed. Also thought the installers were polite, respectful and did a great job cleaning up afterwards. Andrew's follow up call to make sure all was done to our satisfaction was appreciated. Really kept in touch and no phone calls from us necessary. Friends had told us of their satisfaction with this company but it exceeded our expectations greatly. Show additional information
Of the three companies I talked to I thought that Gippsland Solar was the most professional and were better able to offer solutions. Show additional information
The Company representative Andrew McCarthy came when he said he would and gave us all the advice that we required. He couldn't have been more helpful at the initial interview and responded immediately to further queries.

His installation crew were efficient, pleasant and took great care installing the equipment (the installation inspector was most impressed by the quality of the installation, which he certified immediately).

We were happy that this was a local Company with a good well deserved reputation.We would definitely recommend this Company.
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We purchased a solar hot water unit from Gippsland Solar and when we moved was so impressed that we purchased another one form our current home. Andrew gives value for money, service out of this world and quality products. Highly recommend Gippsland Solar Show additional information
Received 3 quotes for my system.

Although not the cheapest, Gippsland Solar were so far above the other 2 companies in presentation, knowledge (both spoken & supplied) and all round customer service, I felt that as
far as total value for money, they could not be beaten.
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Salesperson & installers were all very professional & efficient. I have been happy with all aspects of the purchase & installation process. I would highly recommend Gippsland Solar to anyone. Show additional information
Have chosen solar HWS only for the moment. Show additional information
Sensational "good old fashioned service"! I can highly recommend Andrew and the team. I shopped around and couldn't be happier with my decision. The system was high quality and the installation was great. All the care was taken and not one of my old brittle tiles was cracked (thanks Rick)! Time was taken to answer all of my questions and I wouldn't hesitate to recommend Gippsland Solar.
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Extremely professional service from the very first contact with Gippsland Solar. We tracked our extreme power bills down to our electric hot water heater and something needed to be done. Andrew provided me with detailed descriptions of the options and answered all my many questions (and seemed to really enjoy answering them too). I double check everything and he was spot on with all his info. Made making the choice for our hot water service simple. Installation was a simple and quick process. We had a couple teething problems with the system that were rectified quickly and easily. If you have any issue you can call Andrew and he sorts it out fast. We also took the opportunity to install a 4.56kw PV system which was supplied and installed at a great price. Again this was a quality and clean install with no issues at all. Our new meter was hooked up about a month after the install and with a flick of the switch we were generating. I recommend Gippsland Solar very highly.If you want to do business with one of the good guys out there, call Andrew. Show additional information
The whole exercise was pain free, professional and prompt. Would recommend Gippsland Solar to everyone. Show additional information
I initially was signed up with another company for solar panels and to cut a long story short it turned out to be a scam. Following this after researching a few companies I was not sure of which way to go until I heard about Gippsland Solar. From the first phone call with the info I was given from them, I knew I found the right people to deal with and their products were top quality. I recommend Gippsland Solar Show additional information
Soooooooooo happy with Gippsland Solar's service. From day dot they were so professional, was prompt to reply to emails and even though our electricity company stuffed us around, Gippsland Solar went out of their way to help us out after installation!!! I cannot highly recommend them enough. Thank you Andrew and team! Show additional information
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