Green

Green Reviews

4.8

Based on 394 ratings 7 Reviews removed

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About

Green.com.au was founded by brothers David and Jonathan Green in 2020. Green by name, green by nature. 

Their vision was to run a company with the moral foundation and values of a family business, with the professionalism and leverage of the big end of town. Fast forward to today and Green is on a mission to become Australia's largest renewable energy company. Green has offices in Sydney, Victoria, Perth, Brisbane and Adelaide.

Along with solar panels and batteries, the company also supplies and installs EV chargers and hot water heat pump systems.

Here's what the brothers would like you know about their company:

"We are solar and battery experts, hyper focused on helping Australians make the switch to renewable energy. We do this by employing and empowering the greatest talent in the country, partnering with world leading manufacturers that create world class products and we have them installed by the best electricians in the country. It is that simple. 

When you go with Green you know that: 

  • Your system design will be bespoke for your property and your needs.
  • We partner with the best manufacturers and do our own deep due diligence so you know you are getting great products.
  • Green's Customer Care team is based in our head office to help with anything you need.
  • NETCC approved so you know we are committed to quality and integrity. 
  • Award winning business being recognised by our community.
  • Free access to our sister company VPP.com.au’s energy app.
  • Tesla Powerwall Approved Retailer 

Green is an 100% Australian owned and run company with our head office in North Sydney. When you pick up the phone, you will be speaking to one of our incredible employees to help you with whatever you need. Don’t wait, join the renewable revolution with Green today."

You can read customer reviews below. If you've been a customer, we encourage you to leave a rating and review of Green.

Victorian address: 11 Wilson Street, South Yarra VIC 3141

Reviewers report paying: $4,950 - $13,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter, battery, EV charger and hot water heat pump brands

Battery brands currently installed

Battery brands previously installed

EV Charger brands currently installed

Hot water heat pump brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Green Reviews (108)

Show Most Recent reviews from All time  across Australia

Average Scores

4.7/5

Value for money

4.7/5

Quality of System

4.8/5

Installation

4.5/5

Customer Service

  • 5 star 72
  • 4 star 25
  • 3 star 5
  • 2 star 3
  • 1 star 3

green.com.au installed my Alpha ESS battery

Had a 13.34kwh battery added to my existing solar setup. Tom (sales) assisted me to select an appropriate battery size. He was easy to contact via phone call, txt and email, and was always polite. Taking the time to sort things out with me.

Kevin took over with the logistics of installation, and did this with a minimum of fuss and much quicker than I'd expected. Kevin was also very pleasant and easy to get in touch with. The above 2 employees ensured that I received the max govt rebate by making it all happen in time before the rebate stepped down. Thanks guys!

Zhe was the installer and was polite, efficient, knowledgeable and easy to chat to and ask questions of. Thanks to Zhe and his team.

The battery is working as expected in first week. Minimal grid energy usage since it was installed.

My one suggestion or gripe with the entire green.com.au experience is that it would help a lot if they visited the site prior to install to guarantee the installation area would meet the Aust Standards. This would have put me more at ease.

Thanks to William too who ensured that I received the warranty, CCEW and paperwork after the job was done.

Overall, very happy with result and would recommend green.com.au
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Quality and efficient installation

We found dealing with Green very easy and their quotation was detailed and very competitive. The installation by their subcontractor Rick was quick and efficient and they took away all rubbish and left the site very clean. Rick also did all the registration and provide a detailed guidance installation and use of the Tesla application. I highly recommend their services.
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Impressive installation

Green were impressive from the salesman to the installer. Lovely neat job.
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Super sales service/Poor customer service

Please disregard the star rating for 'quality of system', and 'installation' as I had to rate these to publish this review.

We paid a $500 deposit on 16 January this year with Green.com.au for the purchase and installation of Alpha Batteries. Sea, the sales person was brilliant at following up and providing us with the best rebate for the system, calling us daily until we finally signed on dotted line. Unfortunately since then we have been left in the dark. We paid the deposit on 16 January 2026 and after a number of call to the service department we still don't have an installation date. I understand there is a backlog due to the government rebates, but would think that in the least, Green.com could keep us updated on an installation date. I'll keep this post updated on the installation when it finally occurs. I highly recommend when engaging an installer you firm up an installation date prior to handing over the deposit.
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Simple process, great customer service and excellent Installers

From the quote to the installation, the process was simple, efficient and the customer service of a very high standard. I was very impressed with sales guys and the installers who provided great customer service, were informative and left the place clean and tidy. Overall, a great experience and a solar battery installed and operational within weeks.
Thanks to all at Green.com

Supplier Reply:

Thank you so much for the lovely feedback, Helen. We’re really pleased to hear the process felt simple and efficient from quote through to installation, and that both the sales team and installers delivered the high standard of service we aim for. Thanks again!
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So easy to work with.

Katie was the sale rep we used. She made the whole process smooth and easy. There was no pressure just great communication and all questions were answered without delay. Katie knows the product inside and out, and is a pleasure to work with and we couldn’t be happier with the help she provided.

Supplier Reply:

Hi Todd, thanks so much for the kind words. Katie is incredibly knowledgeable and genuinely cares about getting the right outcome, so it’s fantastic to hear you had such a positive experience. She’ll be stoked to know you’re happy with her service. We’re really grateful for your trust in the Green Team - cheers!
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Perfect Experience

Quick and easy to deal with to get quoting and all paperwork sorted, install for panels and batteries has been pristine! They only use the best of the best.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Appreciate the review, Nik! Cheers!
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Katie was a fantastic help from the first phone call to the last

Katie was very helpful advising us on a battery that worked well with our solar system and us. Katie kept in contact with us at all times and followed up when the system was installed .

Supplier Reply:

Thanks Kym! So great to hear Katie looked after you from start to finish and helped match the right battery to your solar. We really appreciate the feedback.
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Avoid

Avoid - Spent serious money with Green Solar expecting a reliable system and proper support. What I got was the opposite.

The battery doesn’t charge during blackouts. Only some switches work when the power goes out. The system doesn’t export properly when the battery is full. It simply does not perform as promised.

Customer service is terrible. They rarely answer the phone, and when they do, no one seems to know what they’re talking about.

For the price they charge, this is unacceptable. I regret choosing Green Solar. Do your homework before signing anything.
Battery rating: 1/5

Supplier Reply:

Hi Mitch,

Thank you for your feedback. We understand that expectations around backup functionality and system performance are important, and we’ve taken the time to review your system in detail with you since your review.

Following our checks, your installation is operating in accordance with the specifications outlined in your signed proposal, and the system is functioning as designed. Since commissioning, the battery has been reaching full charge daily and is performing strongly under your current load profile.

If there are aspects of the system you’d like to revisit or better understand, we’re more than willing to go through them with you again to ensure you’re confident in how everything operates.
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Hassle free experience

Battery installed today and now waiting on government inspection to turn system on. Sales and quoting process went smoothly. Installation went well, arrived on time and took excess waste away. Customer service was great. Only small issue was communication from service install people (not installing electrician) regarding battery location for install.

Supplier Reply:

Peter, thanks for the great review. Glad the install day went well and that the team looked after you properly. We appreciate you flagging the communication around battery placement — that’s fair feedback and we’ll work on tightening that up. Looking forward to you being fully up and running after inspection.
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Go Green

I am very happy to 5-star endorse green.com as an excellent company to deal with. Honest advice and friendly service meant it was a pleasure to deal with them. The price was very competitive, and despite changing my mind quite a few times after I did my own research, they were very willing to adjust their quotes. The install was quicker than expected, and when finished, the inspector came in a few days. There was an error in correctly starting the system made by the inspector, but green was onto it quickly, taking me through the correct procedure. As well, the installer sent someone to ensure it was all working correctly. Overall, I am very happy with the service and can fully understand why they receive so many 5-star reviews.
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Geoff, thank you so much for the 5-star endorsement. We really appreciate you taking the time to share your experience. It’s great to hear the team were flexible while you worked through your research and that the installation and inspection all came together quickly. Glad we were able to jump on the start-up issue straight away and get everything running properly. Thanks again for choosing Green.com.au!
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Seamless installation.

Joseph and Lara installed my solar battery. This was done very professionally, with Joseph explaining to me at every step what he was doing and Lara providing efficient support. Excellent customer service,
When finished and after an efficient cleaning up, I was presented with a very professionally installed neat battery which is working well so far after 8 days.
The sales/quoting process was efficient and carried out by very courteous staff who sounded as if they were enjoying their job.

Supplier Reply:

Hi Jeffrey, thank you for your generous feedback. We’re pleased the installation was completed to such a high standard and that you felt informed at every stage. It’s also wonderful to hear our sales team made the early part of the process smooth and courteous. We appreciate you choosing the Green Team!
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Brilliant AC coupled battery option

We’re two weeks into having our solar battery installed and couldn’t be happier. The price was significantly better than some of the local installers, so we felt like we were taking a bit of a risk going with Green.com.au — but they have absolutely impressed us.

The battery performance has been excellent so far, and we can already see the benefits stacking up. It’s functioning exactly as expected and has made a noticeable difference.

The installers were fantastic — friendly, professional, and very efficient. Was grateful that they were able to stack the battery out from the wall to minimise the footprint in the garage. It looks sleek and tidy. The whole process was smooth, and the follow-up service has also been excellent.

Overall, the entire package has been perfect for our needs. Great value, great service, and great performance. Highly recommend.
Battery rating: 5/5

Supplier Reply:

Thanks Stephen! So good to hear the system is already making a difference and that the installation team looked after you. We’re glad the garage layout worked out well too. Really appreciate the kind words and recommendation. Cheers!!
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Great company, good installation

I did obtain a number of quotes for the similar sized system, after much due diligence, I decided on this company.
They installed in well before the time they originally said, their installers were very professional, and really did a fantastic job.

Supplier Reply:

Thanks so much for the review, Mark! We're stoked to hear you're happy with us and hope you're loving your new battery!
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Great from start to finish!

Green.com.au stuck to their word! The process started by Ryan reaching out and finding out what I needed for my home. Rather than just bombarding me with multiple quotes and brands, he got it down to the kw and kwh. (slighlty future proofing as expect EV in next 24 months). Ryan stuck with me every step of the way with the help of his engineers and finally Nathan their installer did a smashing job. I now look forward to many years of renewable energy savings. Cheers again Green Team!!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Matt, love this - thanks so much. Getting the sizing right from the start makes all the difference, especially with an EV on the horizon. We’ll pass your kind words on to Ryan and Nathan. Enjoy watching those savings roll in!
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The tradies were great!

Quoting process ran smoothly as did timeline for installation. Some communication issues due to sometimes using an incorrect email for me but at other times the correct email... tradies on the ground were fantastic.
Battery rating: 5/5

Supplier Reply:

Hi Allison, thank you for the review. Great to hear the quoting process and installation timeline ran smoothly, and we really appreciate the feedback around communication. Sorry again for the email mix-up, we understand how frustrating that would have been. We’re glad the installers looked after you on the day and that you're overall happy with the outcome!
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Green - exceptional customer service and technical excellence

As the secretary of our strata committee, it fell to us to locate a suitable business to partner us in installing solar panels on a number our owner roofs (we ultimately had just on a 20% uptake within our 65 villa complex).
We settled on Green.com.au and we are so glad we did, their attention to detail, specifically focused on outstanding individual customer service made this project one of the smoothest and easiest projects to date. We can't thank Green.com.au enough, not only for their exceptional customer service, but also for their technical expertise in clearly and patently explaining all the whys and wherefores associated with this type of logistically complex installation - thank you Green.com.au :)
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Robert, this is fantastic to read. Managing a project across 65 villas is a big job, so we’re glad we could make it straightforward and well supported for you and the owners involved. We really appreciate the opportunity to work with your strata and the kind words about our team. Thanks so much for choosing us!
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I'm happy to recommend Green.com.au

This is the second time we have used Green.com.au and I remain very happy to recommend them.
A couple of years ago they advised us against over investing when we upgraded our solar cells. We had wanted to add a battery but they convinced us based on our usage to go for a better sized quality solar panel array.
Now that feed in tariffs and the cost of electricity have changed so dramatically they agreed the time was right to add an appropriately sized battery, again not overselling.
Their service and installation teams have been very easy to deal with and very efficient.

Supplier Reply:

Hi Matt, thank you for your continued support and for taking the time to leave this review. We’re really pleased to hear the team provided honest advice across both installs and helped you choose the right-sized system at each stage. Great to hear everything has been efficient and smooth again. Thanks again for choosing Green.com.au!
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Excellent company and great support.

Excellent company and great support. Sparky Michael and his team were great - On time, professional, polite and got the job done exceptionally well. Green customer service has been outstanding, always pro-active and helpful.
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks Andre! Awesome to hear Michael and the team nailed the install and that you’ve had a great experience with our customer service. Really appreciate the support!
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New battery looks good - Nearly 5 months from start to Switch On. Green need to manage customer’s expectations better.

The sales and quoting process was very easy, with prompt follow up, however once I paid my deposit (17/09/2026) things went very quiet with very few updates on progress. It had been indicated by the sales team that installation would be in 4 to 5 weeks after deposit. I understand that the industry is very busy however Green need to make it clear what the timelines are. I finally received an update on the 28th of November, which indicated installation would take place in 2026. Shortly after we got good news that the installation would take place on December 15. The installation looks very neat. Once completed the installer is meant to arrange for an inspection to take place. I believe the installer is required to do this immediately. The installer told me inspection would be about 2 weeks. The inspection finally occurred on February 5. I made repeated calls to Green to find out when inspection was scheduled only to be informed that it was the Victorian Government’s fault that it had not taken place evidently this is incorrect. I understand that there was some delay in the installer lodging the documents to get the inspection made.
Whilst this review is not glowing I must add that every person I had contact with was very courteous in their manner.

Supplier Reply:

Hi Alan, thank you for taking the time to share this. We’re glad the quoting process was straightforward and that you’re happy with how neat the installation looks.

That said, we understand the period after deposit felt far too quiet and that the inspection timing added unnecessary uncertainty. We agree we could have communicated more clearly around timelines and next steps. We really appreciate your patience while everything was finalised.

And thank you for mentioning the team’s professionalism, that means a lot. Your feedback is genuinely helpful as we continue improving our scheduling and communication processes, so thank you for taking the time to let us know about your experience.
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Knowledgeable and honest advice and attention to queries and energy needs.

Braith from Green.com was so helpful with no hard sell during the design and finalisation of the new battery and inverter system to compliment our existing Solar Edge array. Unlike other providers that insisted and quoted the need for extra work, modifications to existing system or larger capacity components than needed. Braith was patient with reviewing our historic use, expected energy needs and our interest in a becoming a more sustainable energy user and doing our bit to compliment the countries renewable program.
After we settled on a smaller system we eventually did review our decision and ended up adding a second battery to increase our potential energy storage. We asked Braith and his engineer to recheck that the system would meet our new expectations.
Green.com organised everything leading up to installation day.
The Installation team was Bluegum Renewables led by Leroy and his crew. They turned up on time with all the gear needed. Again a very professional trade team. Good knowledge, flexibility and communication prior to site set up, checking all existing system and ideas and best options for finalising location of new components and cable run. We also had a discussion about how the new components work in with old solar system. This was good for us because it again confirmed the odd concern and queries we had when working with Braith and Green.com during the design stage. We got a quick briefing of how the whole system works. Solar, the coupled inverters and the batteries, and how it all ties into the live grid and during a blackout.
Leroy also left his contact details to call if we thought there was any problems or had questions.
The whole install was painless.
Thanks Leroy and crew.
The system has been in for a few weeks now and so far everything working well according to the new Alpha App. We can see our solar and batteries are working well together and the smaller 5 kw inverter is adequate for our energy needs and load demand.
We are now storing heaps of power and have started selling excess back to the grid both in the middle of the day as well as our stored battery power during peak load times. When Winter arrives when the sun is lower and the panels more shaded by trees it will be a different story but so far we expect to have adequate storage and solar feed in to continue to not need to rely on the grid at all.
Thanks Braith and Dan from Green.com
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi John, thank you for taking the time to share your experience, we really appreciate it. It’s fantastic to hear Braith, Dan, Leroy and his crew all supported you throughout and we're stoked it was a great experience from start to finish. Awesome to hear that your system is performing well also! Thanks again for choosing the Green Team.
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Extremely poor customer service

The main issue has been connecting my system to the grid, which still hasn't happened nearly 18 months after installation.

Despite me emailing and chasing the company for the last 8 months, the response that I get is that they are having trouble and the latest solution hasn't worked. I continuously have to chase them, which isn't acceptable.

The sales pitch at the start of the process was very slick however the service since then has been abysmal, slow to respond to queries and I have had to always chase them for answers.
Inverter rating: 4/5

Supplier Reply:

Hi Amit, thank you for sharing this and for your patience throughout what has clearly been an unacceptable delay. We completely understand your frustration, and we agree that having to repeatedly chase updates is not the experience you should have had.

Our senior management has now been in contact with you and we are actively working to resolve the outstanding grid connection issue. Thank you again for your patience and persistence, we’re committed to getting this properly resolved for you as soon as possible.
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Friendly and easy deal with Green.com.au

I had a good conversation with Dustin and it was a very easy and smooth dealing with them. They asked where i wanted to install the battery and they did it. The installation was tidy and clean, very professionally done.

Supplier Reply:

Luis, this is awesome to read. Smooth process, tidy install, no fuss, that’s exactly what we aim for. Thanks again for the review and for trusting the Green Team.
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Jury is still out.

Let me be clear, I do not have an easy property for a solar battery install, not impossible just not easy.

Greens contacted me and seamed very professional in their company approach, The sales person was polite and helpful, but perhaps a little dismissive of my concerns about the Switchboard configuration and battery location.

Green's quote was very reasonable and deposit paid.

The operations team have been helpful but have raised the same concerns I did about the switch board and possible battery location. After some telephone back and forth Greens decided to sent out an installer to do a sight inspection and he confirmed my suspicions that the switchboard would need an upgrade and that I really don't have any easy alternatives to the battery location apart from the original location I suggested.

Now I am waiting for the Greens operations team to confirm that they are OK with both battery location and switch board upgrade before battery installation can proceed.

Waiting to see what happens?

Supplier Reply:

Hi Richard, thank you for the review and for raising your concerns early, we understand how important it is to get the switchboard configuration and battery location right before moving forward. Our team has now confirmed the installation approach with you, including the battery location bollards and the switchboard upgrade being completed prior to installation. We appreciate your patience while we worked through the details and we’re looking forward to completing your install later this month.
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Great Experience

Had a great experience with Green.com.au. From my first contact with James Howard right through to a seamless installation with Josh Armstrong, the whole process couldn’t have been smoother.
Battery rating: 5/5

Supplier Reply:

Thanks so much for the kind words David! Stoked to hear Jimmy and Josh provided great service for you! Cheers again for choosing the Green Team!
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Painless Process

The overall experience with Green was very good. They were pretty focussed on selling the Alpha ESS 26kwh battery and 5kw inverter which I eventually went with. Would have been better to have some other options.
The installation process went very smoothly with plenty of communication leading up to the install and a very professional install crew.

Supplier Reply:

Thanks, Matt, great to hear the install went smoothly and the team kept you well informed. We appreciate the feedback on having more options available and will take it on board. Really glad your experience was a positive one overall and appreciate you choosing the Green Team!
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This 2.50 star review was removed at the request of the reviewer

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Hoping for the best

Customer Review of My Solar Installation Experience (Green.com.au)
I received several emails asking me to rate Green.com.au, but I waited until my system was fully installed and operational before giving feedback.
Sales & Pre?Installation
I ordered a 7.48?kW solar system with a 26.66?kWh battery in early October 2025. My sales consultant, Ryan Armstrong, was excellent. He clearly explained the installation process and even sent links showing how the panels would be mounted on my roof. I signed the quote and paid the $500 deposit.
Unfortunately, after that, communication dropped off. Nearly two months passed with very little contact from Green. I was eventually told the system would be installed by the end of December.
Scheduling & Changes
In late December, after asking whether I should cancel and go elsewhere, I was suddenly given a site visit date (6 Jan 2026) and installation date (8 Jan 2026). Green also informed me that the originally quoted 17 x 400?W panels were unavailable and offered 15 × 470?W panels instead. I accepted this change and signed the revised contract.
Installation Experience
The installation itself was the highlight of the entire process. Christian Gonzalez from Renewable Energy Group and his team did an excellent job. They were professional, informative, and answered all my questions.
Unfortunately, about six hours after installation, the inverter failed. Christian returned that evening, made the system safe, and followed up the next day. AlphESS attempted a remote software fix, which didn’t work, so Christian returned again and coordinated with AlphESS to determine that the inverter needed replacement. His responsiveness and professionalism were outstanding.
Billing Issues
During all of this, Green continued sending final invoices — three different versions, all with errors.
• The first invoice was based on the original quote (incorrect).
• The second had the correct price but incorrect STCs.
• The third was finally correct.
The accounts team needs better communication with sales and installation, as this caused unnecessary back?and?forth during an already stressful period.
System Performance So Far
The system has now been running for four days.
• I’ve earned about $2.77 in feed?in tariff.
• My grid consumption has noticeably dropped.
• Green has now been paid.
I’m looking forward to seeing my next power bill to understand the real world impact.
Overall
• Sales experience: Excellent
• Installation team: Outstanding
• Communication & admin: Needs significant improvement
• System performance: Too early to fully judge, but promising so far

Supplier Reply:

Hi Paul, thank you for taking the time to leave such a detailed and balanced review. We’re really glad Ryan supported you well during the quoting stage, and that Christian and the installation team delivered such a professional result, especially with the extra work involved in troubleshooting the inverter fault.

We also acknowledge your feedback around the lack of communication during the wait period and the invoicing errors. That’s not the experience we want for our customers, and we’re continuing to improve how our teams coordinate and keep customers updated throughout the process.

Thanks again for choosing Green, and we hope the system continues to perform strongly and delivers great savings for you.
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Quote simple and easy to understand and installation straightforward

Of 3 quotes I received, Green.com.au quote was simple and completely understandable. Installers arrive on time and went about the installation with any hassle.

Supplier Reply:

Appreciate this, Cosme. Glad everything was straightforward from quote through to installation, and that the team arrived on time and got it done smoothly.
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An incentive was offered by Green for this review. Learn more here.

Exceptional installer

Our installer was a fellow called Joshua from Salisbury, which is quite some distance from our home. Despite this, Joshua arrived by 9am and simply got on with the job of installing the battery, we already have solar panels. It was a very hot day but Joshua worked fastidiously despite the heat, staying good natured! The finished job looks very good.
When the installation was completed Joshua was happy to answer all our questions and explained very clearly how to get the best from the battery, giving us a good understanding of all the information the battery offers.
There is one improvement I would like to mention. While we had excellent communication with the support team in Sydney, letting us know when to expect the installer to arrive. I have to admit I was dubious, half expecting no one would show up. I would have liked to have had a call beforehand from the installer himself, confirming the instillation date. Somehow that would have reassured me.
But all in all, VERY happy!
Battery rating: 5/5

Supplier Reply:

Appreciate this, Roberta. Sounds like Josh did an excellent job (and in the heat too!). We’re glad the install came up looking great and that he took the time to explain how to get the most out of the battery. Thanks as well for the feedback on pre-install reminders. We understand that reassurance is important, and it’s a really fair point that we can improve on. Absolutely stoked to hear how happy you are overall and we hope you love your new setup!
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Good but delayed

Dealing with Green was easy throughout the whole process. Communication was excellent and the staff informative and helpful. Installation was also first rate, the installer arriving on time, working neatly and cleaning up afterwards. My only concern is that the process was quite drawn out due to delays in battery delivery. Hopefully this is improving
Battery rating: 5/5

Supplier Reply:

Thanks so much for the review. We’re glad the process felt easy overall and that the communication and installation were first rate. We also appreciate your patience with the delivery delays, and you’re absolutely right, we’ve been making ongoing improvements to reduce wait times moving forward. Cheers for choosing the Green Team and for the kind words!
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Fantastic installer thoroughly explained everything

Quoting process very understandable
Installation organised fast prompt and efficient
Thorough in explaining everything

Supplier Reply:

Thanks Daniel! Glad the quoting was easy to understand and that everything from organising the install to the final walkthrough was fast, prompt and thorough. Thanks again for choosing Green.com.au!
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New, larger, battery and inverter connected to my old PV panels.

I live in a rural area without much choice of installer. Green was not a local company, but their quote was professional and competitive, and their communication was good. They turned up on the day as planned and finished the install quickly. They made sure my system was connected to the manufacturers app and was working well before they left.
Battery rating: 5/5

Supplier Reply:

Charlie, thanks so much! We’re really glad we could make it an easy experience for you and that the install went smoothly, on time, and with everything set up properly in the app before the team left. Appreciate you choosing Green.com.au!
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Good Endorsements Pay Dividends.

I was contacted by Ryan from Green.com.au and could not have been more impressed with his consultative method of sales and quoting which ultimately resulted with me signing up with Green.com.au
The contractors involved with my installation could not be faulted in all aspects and they should personally receive every pat on the back that they get and they explained the finer points of the operation of the system to me in laymans terms.
Post a minor hiccup of the installation, Ryan and the customer service team came up trumps in the end.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks so much for the review, Peter. It’s great to hear Ryan helped you feel confident in your decision, and that the installation team delivered such a solid experience on the day. We’re also glad the small hiccup was sorted out and that the team could support you through to the finish. Really appreciate the kind words!
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The best

Bought a battery from these guys after recently getting solar, they are the best in the business I have dealt with in a long time.
Very great work, highly recommend.
Panel rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks so much, Steve! Great to hear the team made such a strong impression and that you’re happy with the battery. We really appreciate the recommendation.
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Green Provided False Information During Sales Process

During the sales process, a representative of Green, made representations that the system would allow the battery to charge at 10kw speed, taking advantage of both the new solar panel installation and the existing one. This was confirmed in writing on 17/06/2025. Upon later inspection and confirmation from Green, it was revealed that the information provided was false, and the battery system could only charge at a maximum of 5kw.

When contacted, Green repeatedly did not provide a resolution. Despite the original issue being raised 18 days ago from the writing of this review, Green has not contacted me with a plan to resolve the issue. They have also not replied to my latest email sent 3 days ago or the last phone call a week ago. This behaviour is unacceptable.
Inverter rating: 5/5

Supplier Reply:

Hi Ken, thank you for outlining your concerns so clearly. We understand how frustrating this situation has been, particularly where the system performance didn’t align with what was originally discussed.

We want to reassure you that our team is now in contact with you and has proposed a resolution to address the charging limitations you raised. We also acknowledge that communication earlier in the process fell short, and we appreciate your patience while we work through the remaining steps.

Our focus is on delivering the outcome you were promised and ensuring the system operates as expected. We’re looking forward to getting this properly resolved for you as soon as possible.
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This 2.50 star review was removed at the request of the reviewer

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Great overall

Had a very useful quotation process and installer was friendly and showed pride in his work and the quality of the out final product install. Nothing but a good experience.

Supplier Reply:

Appreciate this, Adam! Fantastic to hear the installer took real pride in the final result and that the whole experience was a positive one. Cheers!
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Best people in the business

Simple and easy, the sales team provided fantastic advice on what product best suited our needs and after that it was on our roof!
Battery rating: 5/5
EV Charger rating: 5/5

Supplier Reply:

Thanks, Ben! So glad the team made it easy from advice through to installation. Appreciate the feedback!
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Excellent

They were easy to deal with and very honest most importantly the job was completed on time.

Supplier Reply:

Thanks so much for the kind words, Jose!
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Outstanding service from start to finish

From the start with Tom being the first and in fact only provider to make contact after numerous enquires he was more than helpful suggesting that we only needed a 13.3 kWh battery after looking at our electricity bill.
I was more looking at a 20kwh system unfortunately with AlphaEss they don’t have one so we went with two 13.3 as the cost to upgrade with the government rebate was a no brainer. I signed the contract on the 7/1 with the understanding that there was a 6 week wait on installation. However on the 12/1 was advised that they had had a cancellation for the 13/1 in my area and were able to do the installation. I received a call on the morning of the installation to say the batteries I was supposed to get were out of stock however Green were going to upgrade them to two 15kwh latest models at no extra charge instead of cancelling the install until the original batteries were back in stock which I thought was outstanding customer service.
Indra and his offsider were very polite and worked tirelessly all day and did a terrific job cleaned up and took all the rubbish away, had to do a partial upgrade on the switchboard which did cost more but was made aware prior to the install day.
All the people at green including Tom, Dan ,Will and Julia have been very helpful and made sure everything was as my expectation could not fault the company.
Battery was commissioned on the 16/1 and at present working perfectly, I will edit this post after a few months once I have a few bills to compare.
By the way I have a 6.4 kw solar system which is 3 years old Trina panels and Goodwe 5.4 inverter
On the day of commission batteries came at 40% charged turned on at 2pm by the time the batteries started to discharge around 8 pm the batteries were at 88% , only discharged 6% overnight so should be fully charged by 11 am then feeding back into the grid.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Tony, thank you for such a detailed and thoughtful review. It’s fantastic to hear Tom’s advice helped you land on the right system, and even better that we could turn a potential stock issue into a positive outcome with the upgrade. We’re glad everything is up and running smoothly and we hope you're loving your new set-up! Thanks again for choosing Green.com.au!
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Be careful what you are getting installed!

I am writing this review because they asked me to, I will be as honest as I can be.

Back in August Green.com.au gave me a quotation to install a battery system. I chose them because they only asked for a modest upfront deposit until the system was installed. Every other company demanded full payment when the installation was booked. So I expected they were a genuine company. They told me they couldn't install before October and I accepted that and paid the deposit.

October came and went without any contact. I contacted them and they said sorry we have been busy and we can maybe do it in December.
They told me they had the equipment.

I contacted them again in December and they told me that it would maybe have to Janurary. They called me back and said they could install it in the second week of Janurary.

The subcontractor installer contacted me, asked a few questions. The sub contractor carrier delivered the equipment 2 days before the installation date. The installer arrived when he said he would and completed the installation. Unfortunately when he was comissioning it he in consultation with the equipment supplier determined a system component was faulty. The installer provided my details the the equipment supplier AlphaESS and said it would be one to two weeks before they could come out.

Now more than a week later nobody has contacted me from either Green.com.au or AlphaESS about when they intend to come out. I have called Green.com.au four times and each time they say thet will get back to me and they don't. They have however sent me the invoice to pay, I emailed them back saying I will pay it when they deliver a working system. I have also emailed and have yet to get a reply. I also got and email to write a review, which I am guessing they won't like but it is how it is. Whilst I acknowledge the equipment fault is not really their issue they are responsible to deliver a working system.

Throughout the whole process outward their communication is lacking. It really doesn't take that long to pick up the phone. They do however answer the phone when you call them.

Hopefully the installation will be sorted out before the debt collectors start nagging me.

UPDATE: I called again this morning and still don't have a response. Nobody call me back again. I also called AlphaESS and they informed me that the inverter that was installed at my place had previous been installed in Jan 2025 at another property and had been replaced under warranty. So it gets worse. AlphaESS was also going to call me back before the end of the day and didn't. There seems to be a dispute between Green.com.au and AlphaESS about what happened and which company is replacing the 2nd hand faulty inverted installed at my place. I have made many calls, all initiated by me. I've made the comment that they should be thinking about compensating me for the lack of communication and poor service. They shouldn't be supplying or installing 2nd hand equipment when it is supposed to be new. That really is inexcuseable. Especially when it is known to be previously be faulty. I am not sure the batteries are new either. It could be a complete 2nd hand system they have dumped on me, who knows. Maybe they will communicate with me tomorrow, maybe not. Time will tell. I am now losing faith in both companies.
Battery rating: 1/5

Supplier Reply:

Hi Robert, thank you for taking the time to share your experience in such detail. We understand how frustrating this situation was, particularly with the delays, communication gaps, and concerns around the faulty component. We acknowledge that our responsibility is to deliver a fully working system, and we appreciate your patience while this was investigated and resolved.

We’re glad our team has since been able to step in, work through the issues with the manufacturer, and get everything sorted for you. Thank you for giving us the opportunity to put things right, and for the constructive conversations along the way. Your feedback is genuinely helpful and is being used to improve how we communicate and support customers throughout the process.
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Alpha.ESS Smile 5 Battery Supply and Installation

Couple of years ago the guys from Green.com.au fitted my panels and SMA inverter and I was thoroughly happy with the job and customer service provided start to finish..so I had no hesitation when it came time to purchase my battery finally.
After some discussions with Dustin I took his advice and went ahead and purchased a Alpha.ESS Smile 5 Battery Supply and Installation.
Could not be happier with the customer service provided by the likes of Emma and Will just to name a few.. good updates on progress through to installation and onto payment.
Like to also thank my installer Bailey and his offsider Mary from Poweron Electrical Pty Ltd for the very professional job as well as being friendly polite and cleaned up when finished..
Great information given on App use and shutdown and start up procedures A+++
Cheers Craig
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Craig, thanks so much for taking the time to share this and for coming back to us again for your battery. That kind of trust really means a lot to us. It’s great to hear Dustin’s advice helped you land on the right system, and that Emma, Will, and the wider team kept everything moving smoothly through to install and payment. Bailey and Mary will be wrapped to hear their work and care on site stood out, right down to the clean-up and walkthrough. We really appreciate the kind words and hope you continue enjoying your AlphaESS setup. Cheers!
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Highly Recommended

The process of getting a quote to final installation was great. The customer service team was always prompt in returning calls and always had the information I needed. The installation was quick and painless. The team were on time and left everything as tidy as they found it. The post installation session was informative and he didn't leave until I was clear on the switch off instructions and the app was up and running. As it turned out we had a blackout 30 min after the system was connected so we were able to see how that worked as well. All up I would highly recommend Green to anyone looking to install solar panels and supporting battery system.

Supplier Reply:

Thanks so much for the lovely review, Josephine. It’s great to hear the process felt smooth from quote through to installation, and that the team kept you well informed along the way. We really appreciate the recommendation!
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Still waiting

Paid a deposit on the 27 th November then after that really no communication had to email them on the 8 th December and ask what is happening ,there reply was not helpful at all and still waiting for any further response so at this stage thinking I’ve been scammed .

Supplier Reply:

Hi Jason, thanks for raising this and for taking the time to speak with our team. We understand our team was in touch with you in early January to confirm your installation booking for February, and we’re glad we were able to quickly clarify things and lock in your install date. We do apologise for the earlier lack of communication and appreciate your patience while this was resolved. If you have any questions at all in the lead-up to installation, please don’t hesitate to reach out.
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Johns review

Update: Inverter fault, no shutdown switch. Power now restored and help now provided by both Green.com and SAJ who are committed to preventing this type of issue in the future."

Original review:
What sort of programming logic says cut power entirely?
Food in fridge now going off. Middle of summer, wow.
Inverter rating: 2/5

Supplier Reply:

Hi John, thank you for the update. We understand how frustrating that initial issue would have been, especially in the middle of summer, and we appreciate your patience while we worked to resolve it. We’re glad the inverter fault has now been fixed, power restored, and that we were able to get everything back on track for you. Thanks again for taking the time to update your review!
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Very happy

My many questions were answered during the sales/quoting process. Installation was competently and professionally carried out. The app is great and customer service to date has been excellent. Each stage of the process so far has exceeded my expectations.

Supplier Reply:

Appreciate this, Merle! Stoked to hear the process, install, and customer service all exceeded expectations. Really appreciate the feedback!
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A well integrated sales, installation, and performing solar battery program

Green.com.au did an excellent job of explaining the battery options available to us, how each would interact with the existing solar system, the installation process, and the rebate program.

The installers arrived when they said they would, explained what they would be doing, were courteous and professional when asked how things were going, and demonstrated the system’s operation when they completed the installation.

The inspection a week or so later was without fault and they system has been operating without problems during the month between installation and writing this review.
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks, Justus! It's wonderful to hear the advice, installation, and follow-up all went smoothly, and that the system has been operating without issues. We really appreciate the review and your trust in the Green Team!
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Painless purchase and excellent installation

I used Green for a battery addition to my existing 6.6kW solar system. Green recommended a suitably sized battery and completed all of the necessary paperwork with SAPN (South Australia). A painless experience for myself with Green keeping me informed throughout the process.

Following the successful installation of an Alpha ESS battery to my home, I wish to acknowledge the work of Centrifuse Energy, Green's contractor.

The installer was prompt, efficient, knowledgeable and willing to share his knowledge with me, a retired electrical/electronics technician with many questions. I was impressed with his neatness and attention to detail including use of a spirit level on short ducting runs. Even working alone, the installation was completed in less than a day due to his familiarity with both the product and his electrical expertise.

Green is also to be commended for using contractors such as Centrifuse Energy.

Many thanks and I can see the benefits to lowering my power costs significantly, even after only 10 days.

Rgds

John
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5 Stars – Outstanding Service from Start to Finish!

We are thrilled with our new solar system from Green.com.au and can't recommend them highly enough to anyone thinking about going solar.

A huge and heartfelt thank you to Ryan Armstrong, who truly went above and beyond in designing a solar quote that was perfectly suited to our home and our needs. His expertise, patience, and genuine care shone through every step of the way, keeping us fully informed about the progress, explaining everything clearly, and handling any installation delays with reassuring updates that put our minds at ease. Working with Ryan felt like having a trusted advisor rather than just a salesperson.

A special thank you also goes to Simon Lienesch and his team for carrying out such a professional installation. Simon’s workmanship was commendable, and his patience in answering all of my questions made the process both reassuring and enjoyable. I could not have asked for a friendlier or more capable person to complete the installation.

Finally, a big shout-out to Tim, who personally called me to check in and ensure everything was running smoothly. He also promptly sent through all the warranty details and instruction manuals, a thoughtful touch that gives us complete peace of mind.

From the initial quote right through to completion and after-sales support, the entire process was seamless, professional, and genuinely enjoyable. The whole team at Green.com.au made us feel valued every step of the way.

Hearty thanks and gratitude to everyone involved – you've made going solar a fantastic experience!

Phil.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
EV Charger rating: 5/5

Supplier Reply:

Hi Phil, thank you so much for such a generous and thoughtful review. It really means a lot to hear how supported and informed you felt throughout the entire journey.

Ryan will be absolutely chuffed to know his care, patience, and attention to detail made such a difference for you, and it’s great to hear Simon and his team delivered an installation experience that was just as positive. Tim will also appreciate the mention, especially knowing the follow-up and documentation gave you that extra peace of mind.

We’re genuinely grateful you chose Green.com.au and took the time to share your experience in such detail. Thanks again for the kind words and recommendation, and we hope you continue to enjoy your new system for many years to come.
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