Green

Green Reviews

4.8

Based on 372 ratings 5 Reviews removed

See Ratings Over Time

Get a Quote Leave a review

About

Green.com.au was founded by brothers David and Jonathan Green in 2020. Green by name, green by nature. 

Their vision was to run a company with the moral foundation and values of a family business, with the professionalism and leverage of the big end of town. Fast forward to today and Green is on a mission to become Australia's largest renewable energy company. Green has offices in Sydney, Victoria, Perth, Brisbane and Adelaide.

Along with solar panels and batteries, the company also supplies and installs EV chargers and hot water heat pump systems.

Here's what the brothers would like you know about their company:

"We are solar and battery experts, hyper focused on helping Australians make the switch to renewable energy. We do this by employing and empowering the greatest talent in the country, partnering with world leading manufacturers that create world class products and we have them installed by the best electricians in the country. It is that simple. 

When you go with Green you know that: 

  • Your system design will be bespoke for your property and your needs.
  • We partner with the best manufacturers and do our own deep due diligence so you know you are getting great products.
  • Green's Customer Care team is based in our head office to help with anything you need.
  • NETCC approved so you know we are committed to quality and integrity. 
  • Award winning business being recognised by our community.
  • Free access to our sister company VPP.com.au’s energy app.
  • Tesla Powerwall Approved Retailer 

Green is an 100% Australian owned and run company with our head office in North Sydney. When you pick up the phone, you will be speaking to one of our incredible employees to help you with whatever you need. Don’t wait, join the renewable revolution with Green today."

You can read customer reviews below. If you've been a customer, we encourage you to leave a rating and review of Green.

Victorian address: 11 Wilson Street, South Yarra VIC 3141

Reviewers report paying: $4,950 - $13,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter, battery, EV charger and hot water heat pump brands

Battery brands currently installed

Battery brands previously installed

EV Charger brands currently installed

Hot water heat pump brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Green Reviews (372)

Show Most Recent reviews from All time  across Australia

Average Scores

4.8/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.8/5

Customer Service

  • 5 star 271
  • 4 star 86
  • 3 star 9
  • 2 star 4
  • 1 star 2

Great Experience

Had a great experience with Green.com.au. From my first contact with James Howard right through to a seamless installation with Josh Armstrong, the whole process couldn’t have been smoother.
Battery rating: 5/5
Show Details

Painless Process

The overall experience with Green was very good. They were pretty focussed on selling the Alpha ESS 26kwh battery and 5kw inverter which I eventually went with. Would have been better to have some other options.
The installation process went very smoothly with plenty of communication leading up to the install and a very professional install crew.
Show Details

Paid the deposit but now I've been 'Ghosted'

I have paid my deposit to Green.com.au and provided the requested site information, but have heard nothing from them for a month since sending the information to them via email...have I been scammed with Solarquotes assisting to facilitate the scammers?
Battery rating: 1/5
Show Details

Hoping for the best

Customer Review of My Solar Installation Experience (Green.com.au)
I received several emails asking me to rate Green.com.au, but I waited until my system was fully installed and operational before giving feedback.
Sales & Pre?Installation
I ordered a 7.48?kW solar system with a 26.66?kWh battery in early October 2025. My sales consultant, Ryan Armstrong, was excellent. He clearly explained the installation process and even sent links showing how the panels would be mounted on my roof. I signed the quote and paid the $500 deposit.
Unfortunately, after that, communication dropped off. Nearly two months passed with very little contact from Green. I was eventually told the system would be installed by the end of December.
Scheduling & Changes
In late December, after asking whether I should cancel and go elsewhere, I was suddenly given a site visit date (6 Jan 2026) and installation date (8 Jan 2026). Green also informed me that the originally quoted 17 x 400?W panels were unavailable and offered 15 × 470?W panels instead. I accepted this change and signed the revised contract.
Installation Experience
The installation itself was the highlight of the entire process. Christian Gonzalez from Renewable Energy Group and his team did an excellent job. They were professional, informative, and answered all my questions.
Unfortunately, about six hours after installation, the inverter failed. Christian returned that evening, made the system safe, and followed up the next day. AlphESS attempted a remote software fix, which didn’t work, so Christian returned again and coordinated with AlphESS to determine that the inverter needed replacement. His responsiveness and professionalism were outstanding.
Billing Issues
During all of this, Green continued sending final invoices — three different versions, all with errors.
• The first invoice was based on the original quote (incorrect).
• The second had the correct price but incorrect STCs.
• The third was finally correct.
The accounts team needs better communication with sales and installation, as this caused unnecessary back?and?forth during an already stressful period.
System Performance So Far
The system has now been running for four days.
• I’ve earned about $2.77 in feed?in tariff.
• My grid consumption has noticeably dropped.
• Green has now been paid.
I’m looking forward to seeing my next power bill to understand the real world impact.
Overall
• Sales experience: Excellent
• Installation team: Outstanding
• Communication & admin: Needs significant improvement
• System performance: Too early to fully judge, but promising so far
Show Details

Quote simple and easy to understand and installation straightforward

Of 3 quotes I received, Green.com.au quote was simple and completely understandable. Installers arrive on time and went about the installation with any hassle.
Show Details

An incentive was offered by Green for this review. Learn more here.

Exceptional installer

Our installer was a fellow called Joshua from Salisbury, which is quite some distance from our home. Despite this, Joshua arrived by 9am and simply got on with the job of installing the battery, we already have solar panels. It was a very hot day but Joshua worked fastidiously despite the heat, staying good natured! The finished job looks very good.
When the installation was completed Joshua was happy to answer all our questions and explained very clearly how to get the best from the battery, giving us a good understanding of all the information the battery offers.
There is one improvement I would like to mention. While we had excellent communication with the support team in Sydney, letting us know when to expect the installer to arrive. I have to admit I was dubious, half expecting no one would show up. I would have liked to have had a call beforehand from the installer himself, confirming the instillation date. Somehow that would have reassured me.
But all in all, VERY happy!
Battery rating: 5/5
Show Details

Good but delayed

Dealing with Green was easy throughout the whole process. Communication was excellent and the staff informative and helpful. Installation was also first rate, the installer arriving on time, working neatly and cleaning up afterwards. My only concern is that the process was quite drawn out due to delays in battery delivery. Hopefully this is improving
Battery rating: 5/5
Show Details

Fantastic installer thoroughly explained everything

Quoting process very understandable
Installation organised fast prompt and efficient
Thorough in explaining everything
Show Details

New, larger, battery and inverter connected to my old PV panels.

I live in a rural area without much choice of installer. Green was not a local company, but their quote was professional and competitive, and their communication was good. They turned up on the day as planned and finished the install quickly. They made sure my system was connected to the manufacturers app and was working well before they left.
Battery rating: 5/5
Show Details

Good Endorsements Pay Dividends.

I was contacted by Ryan from Green.com.au and could not have been more impressed with his consultative method of sales and quoting which ultimately resulted with me signing up with Green.com.au
The contractors involved with my installation could not be faulted in all aspects and they should personally receive every pat on the back that they get and they explained the finer points of the operation of the system to me in laymans terms.
Post a minor hiccup of the installation, Ryan and the customer service team came up trumps in the end.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks so much for the review, Peter. It’s great to hear Ryan helped you feel confident in your decision, and that the installation team delivered such a solid experience on the day. We’re also glad the small hiccup was sorted out and that the team could support you through to the finish. Really appreciate the kind words!
Show Details

The best

Bought a battery from these guys after recently getting solar, they are the best in the business I have dealt with in a long time.
Very great work, highly recommend.
Panel rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks so much, Steve! Great to hear the team made such a strong impression and that you’re happy with the battery. We really appreciate the recommendation.
Show Details

Green Provided False Information During Sales Process

During the sales process, a representative of Green, made representations that the system would allow the battery to charge at 10kw speed, taking advantage of both the new solar panel installation and the existing one. This was confirmed in writing on 17/06/2025. Upon later inspection and confirmation from Green, it was revealed that the information provided was false, and the battery system could only charge at a maximum of 5kw.

When contacted, Green repeatedly did not provide a resolution. Despite the original issue being raised 18 days ago from the writing of this review, Green has not contacted me with a plan to resolve the issue. They have also not replied to my latest email sent 3 days ago or the last phone call a week ago. This behaviour is unacceptable.
Inverter rating: 5/5

Supplier Reply:

Hi Ken, thank you for outlining your concerns so clearly. We understand how frustrating this situation has been, particularly where the system performance didn’t align with what was originally discussed.

We want to reassure you that our team is now in contact with you and has proposed a resolution to address the charging limitations you raised. We also acknowledge that communication earlier in the process fell short, and we appreciate your patience while we work through the remaining steps.

Our focus is on delivering the outcome you were promised and ensuring the system operates as expected. We’re looking forward to getting this properly resolved for you as soon as possible.
Show Details

Great sales pitch, pity about the service level and delayed installation

Green play a good game in the sales pitch with helpful salespeople who do their best to explains things. But it goes downhill from there. Initially ordering in October I was told install would be 4 to maybe 8 weeks due to demand for battery installs. During the sales and ordering process, I tried to ensure that the panels were placed on the 2nd story roof but was told a couple of panels would need to go on the 1st floor roof. I also wanted the batteries in my garage and was assured this was possible after providing multiple photos of the inside of my garage. I also requested whole house backup on the switchboard and was assured, yes, this could be done.
So, from here on in everything went downhill. At one point I was advised that installation would not be possible before February 2026. I made a lot of noise about this and eventually got a date in early January. Installer had a breakdown and couldn't make it on the day. Rebooked for the following Wednesday. On Monday was called to say there might have been some miscommunication, and the installer has it for Tuesday. Fine, just another issue with the service, but ok. Tuesday arrives and the installers arrive early. Inspect the location and tell me that almost half the system would need to go on the lower roof and the batteries could not be placed in the garage. Only 8 of 15 panels could be placed on the upper roof, leaving 7 to go on the lower roof. How did they not recognise this in the design phase? Took Green nearly 2 hours to respond to the installers phone calls. In fact, it was only after I phoned to give them a blast that they called the installers. After several calls, it was agreed to go ahead with the revised configuration of the install.

Later in the day, when starting the wiring for the backup circuits I explained I wanted whole house and installer was adamant that I could only have 2 circuits or 21 Amps covered. Whole house at 64 Amps would not pass inspection.

Given the delayed start to the day, the installers finished up and said they would come back the next day to install the required shade covers over the batteries and inverter. It's 8 days later and I have finally had contact from Green after 3 emails demanding completion of the installation. They are currently "getting back to me" on that.

Green was, however, quick to issue an invoice for the entire job. I have informed them several times that I will not be paying anything until I have a fully, to my satisfaction, completed job. I have also advised that I will be deducting a daily inconvenience fee from their bill.

The biggest red flag - in hindsight - is the over the phone quoting using whatever satellite imagery they have and photos provided by me. If you are getting a system quoted, steer clear of any company that will not come out and do a physical inspection of the property. They will tell you that's not always needed - but in my case they can't explain how they got it so wrong without one and still won't admit that they should have, in my case, done so.

Given the huge demand for batteries late last year, Green should have either stopped accepting new jobs or made very clear that it would be 3-4 months, not 4-8 weeks from acceptance to installation.

Green customer service could do with having some experts come in to evaluate their performance and provide a roadmap to bring it up to an acceptable level. Currently I would rate it as poor.

So, it's the middle of summer, I had an old system removed and now have a new system sitting idle waiting for completion and further waiting for an inspection to sign it off before I can start getting the benefits of it.
This entire exercise has been a series of disappointments.
Would I recommend Green? in a word, no.

Supplier Reply:

Hi Damian, thank you for taking the time to share such detailed feedback. We understand how disappointing and frustrating this experience has been, particularly where expectations set early on were not met during installation and follow-up.

Our team is currently in contact with you and actively working through the remaining items, including the canopy replacement and final completion of the installation. We’re staying close to this, providing regular updates, and focused on getting everything finished properly so the system can be signed off and operating as intended.

We acknowledge your feedback around communication, design validation, and timelines during a period of exceptionally high demand, and this is being taken on board as part of ongoing improvements across our operations and customer care teams.

Thank you for your patience while we work through the final steps. We’re looking forward to getting this fully resolved and ensuring you’re happy with your setup.
Show Details

Great overall

Had a very useful quotation process and installer was friendly and showed pride in his work and the quality of the out final product install. Nothing but a good experience.

Supplier Reply:

Appreciate this, Adam! Fantastic to hear the installer took real pride in the final result and that the whole experience was a positive one. Cheers!
Show Details

Best people in the business

Simple and easy, the sales team provided fantastic advice on what product best suited our needs and after that it was on our roof!
Battery rating: 5/5
EV Charger rating: 5/5

Supplier Reply:

Thanks, Ben! So glad the team made it easy from advice through to installation. Appreciate the feedback!
Show Details

An incentive was offered by Green for this review. Learn more here.

Excellent

They were easy to deal with and very honest most importantly the job was completed on time.

Supplier Reply:

Thanks so much for the kind words, Jose!
Show Details

Outstanding service from start to finish

From the start with Tom being the first and in fact only provider to make contact after numerous enquires he was more than helpful suggesting that we only needed a 13.3 kWh battery after looking at our electricity bill.
I was more looking at a 20kwh system unfortunately with AlphaEss they don’t have one so we went with two 13.3 as the cost to upgrade with the government rebate was a no brainer. I signed the contract on the 7/1 with the understanding that there was a 6 week wait on installation. However on the 12/1 was advised that they had had a cancellation for the 13/1 in my area and were able to do the installation. I received a call on the morning of the installation to say the batteries I was supposed to get were out of stock however Green were going to upgrade them to two 15kwh latest models at no extra charge instead of cancelling the install until the original batteries were back in stock which I thought was outstanding customer service.
Indra and his offsider were very polite and worked tirelessly all day and did a terrific job cleaned up and took all the rubbish away, had to do a partial upgrade on the switchboard which did cost more but was made aware prior to the install day.
All the people at green including Tom, Dan ,Will and Julia have been very helpful and made sure everything was as my expectation could not fault the company.
Battery was commissioned on the 16/1 and at present working perfectly, I will edit this post after a few months once I have a few bills to compare.
By the way I have a 6.4 kw solar system which is 3 years old Trina panels and Goodwe 5.4 inverter
On the day of commission batteries came at 40% charged turned on at 2pm by the time the batteries started to discharge around 8 pm the batteries were at 88% , only discharged 6% overnight so should be fully charged by 11 am then feeding back into the grid.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Tony, thank you for such a detailed and thoughtful review. It’s fantastic to hear Tom’s advice helped you land on the right system, and even better that we could turn a potential stock issue into a positive outcome with the upgrade. We’re glad everything is up and running smoothly and we hope you're loving your new set-up! Thanks again for choosing Green.com.au!
Show Details

Be careful what you are getting installed!

I am writing this review because they asked me to, I will be as honest as I can be.

Back in August Green.com.au gave me a quotation to install a battery system. I chose them because they only asked for a modest upfront deposit until the system was installed. Every other company demanded full payment when the installation was booked. So I expected they were a genuine company. They told me they couldn't install before October and I accepted that and paid the deposit.

October came and went without any contact. I contacted them and they said sorry we have been busy and we can maybe do it in December.
They told me they had the equipment.

I contacted them again in December and they told me that it would maybe have to Janurary. They called me back and said they could install it in the second week of Janurary.

The subcontractor installer contacted me, asked a few questions. The sub contractor carrier delivered the equipment 2 days before the installation date. The installer arrived when he said he would and completed the installation. Unfortunately when he was comissioning it he in consultation with the equipment supplier determined a system component was faulty. The installer provided my details the the equipment supplier AlphaESS and said it would be one to two weeks before they could come out.

Now more than a week later nobody has contacted me from either Green.com.au or AlphaESS about when they intend to come out. I have called Green.com.au four times and each time they say thet will get back to me and they don't. They have however sent me the invoice to pay, I emailed them back saying I will pay it when they deliver a working system. I have also emailed and have yet to get a reply. I also got and email to write a review, which I am guessing they won't like but it is how it is. Whilst I acknowledge the equipment fault is not really their issue they are responsible to deliver a working system.

Throughout the whole process outward their communication is lacking. It really doesn't take that long to pick up the phone. They do however answer the phone when you call them.

Hopefully the installation will be sorted out before the debt collectors start nagging me.

UPDATE: I called again this morning and still don't have a response. Nobody call me back again. I also called AlphaESS and they informed me that the inverter that was installed at my place had previous been installed in Jan 2025 at another property and had been replaced under warranty. So it gets worse. AlphaESS was also going to call me back before the end of the day and didn't. There seems to be a dispute between Green.com.au and AlphaESS about what happened and which company is replacing the 2nd hand faulty inverted installed at my place. I have made many calls, all initiated by me. I've made the comment that they should be thinking about compensating me for the lack of communication and poor service. They shouldn't be supplying or installing 2nd hand equipment when it is supposed to be new. That really is inexcuseable. Especially when it is known to be previously be faulty. I am not sure the batteries are new either. It could be a complete 2nd hand system they have dumped on me, who knows. Maybe they will communicate with me tomorrow, maybe not. Time will tell. I am now losing faith in both companies.
Battery rating: 1/5

Supplier Reply:

Hi Robert, thank you for taking the time to share your experience in such detail. We understand how frustrating this situation was, particularly with the delays, communication gaps, and concerns around the faulty component. We acknowledge that our responsibility is to deliver a fully working system, and we appreciate your patience while this was investigated and resolved.

We’re glad our team has since been able to step in, work through the issues with the manufacturer, and get everything sorted for you. Thank you for giving us the opportunity to put things right, and for the constructive conversations along the way. Your feedback is genuinely helpful and is being used to improve how we communicate and support customers throughout the process.
Show Details

Alpha.ESS Smile 5 Battery Supply and Installation

Couple of years ago the guys from Green.com.au fitted my panels and SMA inverter and I was thoroughly happy with the job and customer service provided start to finish..so I had no hesitation when it came time to purchase my battery finally.
After some discussions with Dustin I took his advice and went ahead and purchased a Alpha.ESS Smile 5 Battery Supply and Installation.
Could not be happier with the customer service provided by the likes of Emma and Will just to name a few.. good updates on progress through to installation and onto payment.
Like to also thank my installer Bailey and his offsider Mary from Poweron Electrical Pty Ltd for the very professional job as well as being friendly polite and cleaned up when finished..
Great information given on App use and shutdown and start up procedures A+++
Cheers Craig
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Craig, thanks so much for taking the time to share this and for coming back to us again for your battery. That kind of trust really means a lot to us. It’s great to hear Dustin’s advice helped you land on the right system, and that Emma, Will, and the wider team kept everything moving smoothly through to install and payment. Bailey and Mary will be wrapped to hear their work and care on site stood out, right down to the clean-up and walkthrough. We really appreciate the kind words and hope you continue enjoying your AlphaESS setup. Cheers!
Show Details

Highly Recommended

The process of getting a quote to final installation was great. The customer service team was always prompt in returning calls and always had the information I needed. The installation was quick and painless. The team were on time and left everything as tidy as they found it. The post installation session was informative and he didn't leave until I was clear on the switch off instructions and the app was up and running. As it turned out we had a blackout 30 min after the system was connected so we were able to see how that worked as well. All up I would highly recommend Green to anyone looking to install solar panels and supporting battery system.

Supplier Reply:

Thanks so much for the lovely review, Josephine. It’s great to hear the process felt smooth from quote through to installation, and that the team kept you well informed along the way. We really appreciate the recommendation!
Show Details

Original Review on 17-03-2025:

A happy customer

The customer service that I spoke to was very responsive, their quoting process are streamlined, once I’m happy with the quote they also provide updates regarding next steps.
The installation went smoothly, everything was done in half a day, very polite and professional. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Rey: "Are you happy with the performance of your system so far?"

Yes, the system has performed as expected. There’s been no issues so far and my electricity bill has decreased around 50%
Show Details

Still waiting

Paid a deposit on the 27 th November then after that really no communication had to email them on the 8 th December and ask what is happening ,there reply was not helpful at all and still waiting for any further response so at this stage thinking I’ve been scammed .

Supplier Reply:

Hi Jason, thanks for raising this and for taking the time to speak with our team. We understand our team was in touch with you in early January to confirm your installation booking for February, and we’re glad we were able to quickly clarify things and lock in your install date. We do apologise for the earlier lack of communication and appreciate your patience while this was resolved. If you have any questions at all in the lead-up to installation, please don’t hesitate to reach out.
Show Details

Johns review

Update: Inverter fault, no shutdown switch. Power now restored and help now provided by both Green.com and SAJ who are committed to preventing this type of issue in the future."

Original review:
What sort of programming logic says cut power entirely?
Food in fridge now going off. Middle of summer, wow.
Inverter rating: 2/5

Supplier Reply:

Hi John, thank you for the update. We understand how frustrating that initial issue would have been, especially in the middle of summer, and we appreciate your patience while we worked to resolve it. We’re glad the inverter fault has now been fixed, power restored, and that we were able to get everything back on track for you. Thanks again for taking the time to update your review!
Show Details

Very happy

My many questions were answered during the sales/quoting process. Installation was competently and professionally carried out. The app is great and customer service to date has been excellent. Each stage of the process so far has exceeded my expectations.

Supplier Reply:

Appreciate this, Merle! Stoked to hear the process, install, and customer service all exceeded expectations. Really appreciate the feedback!
Show Details

A well integrated sales, installation, and performing solar battery program

Green.com.au did an excellent job of explaining the battery options available to us, how each would interact with the existing solar system, the installation process, and the rebate program.

The installers arrived when they said they would, explained what they would be doing, were courteous and professional when asked how things were going, and demonstrated the system’s operation when they completed the installation.

The inspection a week or so later was without fault and they system has been operating without problems during the month between installation and writing this review.
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks, Justus! It's wonderful to hear the advice, installation, and follow-up all went smoothly, and that the system has been operating without issues. We really appreciate the review and your trust in the Green Team!
Show Details

Painless purchase and excellent installation

I used Green for a battery addition to my existing 6.6kW solar system. Green recommended a suitably sized battery and completed all of the necessary paperwork with SAPN (South Australia). A painless experience for myself with Green keeping me informed throughout the process.

Following the successful installation of an Alpha ESS battery to my home, I wish to acknowledge the work of Centrifuse Energy, Green's contractor.

The installer was prompt, efficient, knowledgeable and willing to share his knowledge with me, a retired electrical/electronics technician with many questions. I was impressed with his neatness and attention to detail including use of a spirit level on short ducting runs. Even working alone, the installation was completed in less than a day due to his familiarity with both the product and his electrical expertise.

Green is also to be commended for using contractors such as Centrifuse Energy.

Many thanks and I can see the benefits to lowering my power costs significantly, even after only 10 days.

Rgds

John
Show Details

5 Stars – Outstanding Service from Start to Finish!

We are thrilled with our new solar system from Green.com.au and can't recommend them highly enough to anyone thinking about going solar.

A huge and heartfelt thank you to Ryan Armstrong, who truly went above and beyond in designing a solar quote that was perfectly suited to our home and our needs. His expertise, patience, and genuine care shone through every step of the way, keeping us fully informed about the progress, explaining everything clearly, and handling any installation delays with reassuring updates that put our minds at ease. Working with Ryan felt like having a trusted advisor rather than just a salesperson.

A special thank you also goes to Simon Lienesch and his team for carrying out such a professional installation. Simon’s workmanship was commendable, and his patience in answering all of my questions made the process both reassuring and enjoyable. I could not have asked for a friendlier or more capable person to complete the installation.

Finally, a big shout-out to Tim, who personally called me to check in and ensure everything was running smoothly. He also promptly sent through all the warranty details and instruction manuals, a thoughtful touch that gives us complete peace of mind.

From the initial quote right through to completion and after-sales support, the entire process was seamless, professional, and genuinely enjoyable. The whole team at Green.com.au made us feel valued every step of the way.

Hearty thanks and gratitude to everyone involved – you've made going solar a fantastic experience!

Phil.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
EV Charger rating: 5/5

Supplier Reply:

Hi Phil, thank you so much for such a generous and thoughtful review. It really means a lot to hear how supported and informed you felt throughout the entire journey.

Ryan will be absolutely chuffed to know his care, patience, and attention to detail made such a difference for you, and it’s great to hear Simon and his team delivered an installation experience that was just as positive. Tim will also appreciate the mention, especially knowing the follow-up and documentation gave you that extra peace of mind.

We’re genuinely grateful you chose Green.com.au and took the time to share your experience in such detail. Thanks again for the kind words and recommendation, and we hope you continue to enjoy your new system for many years to come.
Show Details

Sales service was fantastic but post install service not so much

I went with Green after they gave me the best customer service and a very competitive quote for a 26.6kWh AlphaESS Smile5 battery to be installed on a per-exisiting 4.6kWh solar panel system.

From the initial contact with Basil from sales early August 2025 all the way till it was handed over to service, I had nothing but fantastic customer service from Basil albeit a couple of things were not mentioned to me till it was handed over to service. But I have to say, any time I called, my call was answered within a few seconds by Basil or another sales staff.

Once my order was taken over by service, this is where the service and communication started going a bit south. Phone calls started going unanswered and had to leave a message or send an email for a call-back etc. One issue not mentioned from sales was of extra costs beyond the quote that could be charged if the distance between the switchboard and battery location is more than 15m that service made me aware of. This was also not in the terms in my contract. But Basil called me back and sincerely apologised for his oversight and assured me that they will wear the extra costs if there were any and gave that assurance in writing, which I highly appreciated. Due to that there was no need for a site inspection. Service also mentioned that because I'm in Victoria, an inspection must be performed by a government body post-install and I can't use it till that happens. This could take anywhere between a few days to at least 3 weeks. This was something else sales didn't mention but I was OK with that as I had already waited a few months so a few more weeks wasn't going to hurt.

Roughly around 2 months later mid October, I got a phone call from service with a booking offer but I missed the call. It was followed up by an email which I responded by calling them. Took me several calls trying to call back the caller but ended up speaking with someone else. I accepted the booking offer for mid November install and they also confirmed it was an afternoon booking.

On the day of the install, the installers arrived in the morning at 9am even though it was booked as an afternoon job. A bit annoying but no big deal, lucky I was home in the morning. After asking the lead installer why they came earlier than the booked time, he told me it was a morning booking. Another miss-communication? But they were here so I was happy about that. The installers were great, they asked me everything before they proceeded with anything and they did a clean job and cleaned up after themselves. It was a typical Melbourne day with 4 seasons in a day and at one stage it rained so heavy they had to get off the roof and take shelter in my carport. They eventually finished around 1pm, testing the batteries, connecting it to my wifi and then shutting it down for the inspector to come. I did ask the installer if they can show me how to use the app but he told me to contact Green and they'll help me. Which I'm still waiting (see below). They did however tell me they couldn't take the battery packaging because they had no facility or room to take with them. So I'm still stuck with 3 big boxes that I either have to organise a hard rubbish booking or chop them up in pieces to put in my recycle bin, which will take awhile.

As it was close to Christmas I wasn't confident that the inspector was going to come this year as I was told by the installer that they were all busy this time of the year. But about 2 and half weeks later I got a text message at 10pm advising me the installer will be in my area the next day between 1pm and 4pm and to text YES if OK to book. Of course I texted YES asap, but half an hour later, they sent another message to say the day and time has changed to the day after for the morning this time between 9am and 12pm...lucky I was home those days. Inspector came around 9.30am, checked the switchboard, batteries and wiring etc. Took him about 20 minutes all up, switched it on and then went on his merry way. He emailed me the safety certificate half an hour later. All was good and I finally got to use the batteries.

All up a fairly good experience with Green, albeit a few hiccups with their service department that Green might do well to address. Especially for their customers that are in different states other than NSW, where Green is based. I did have to call Green up for them to send post-install product documents, manuals etc, which they were supposed to send and they hadn't. In my contract they upgraded me to a 10 year warranty on the inverter, it's usually 5 years and they were supposed to send that warranty certificate to me post-install as well but they haven't. I had to call several times before I got through but had to go through their sales channel to get answered. They took my info to pass onto service which I am still waiting for them to call me back as I write this review. I also haven't been given any information on how to use the AlphaESS mobile app. I have it installed and setup an account but some of the terminology in the app is beyond me and I also asked Green to help me with that, which I was assured by sales they would do.

Overall Green is great with their customer service by their sales department, but their service department needs some improvement IMO. I am looking at adding more panels to my existing system down the road to take it up to at least 10kWh but will I go with Green? I'm not sure to TBH. I think I might try someone local in Melbourne that has Melbourne knowledge next time. Biggest issue for me is getting through to customer service when you need it, especially if the system fails and you need them to look into it asap. Only time will tell if their after-sales service is as good as their sales service. Most companies know how to attract new customers but they fail at retaining them.

The post-install inspection in Victoria is another frustrating thing which I understand Green has no control over and I am not criticizing them for. There is no way to contact the department and you just have to wait till they contact you, which is usually the night before they book you in and they also deal with you entirely via text messaging. So it's hard to organize to be home in advance, especially if you work and then they change the day and time on you as well. Victorian government seriously needs to improve that service, especially the customer service side.
Battery rating: 4/5

Supplier Reply:

Hi Eric, thank you again for taking the time to share such detailed feedback. We are pleased to hear the sales experience and installation itself were positive.

We do acknowledge the frustrations you experienced on the operations and service side. Improving communication, handover, and post-install support is something we have been actively working on, and we have made a number of changes within our customer care team to address exactly these kinds of issues. While the Victorian inspection process is unfortunately outside our control, we do aim to make the overall experience as seamless and stress-free as possible.

We service a large number of customers across Melbourne and would absolutely welcome the opportunity to assist you with any future panel upgrades or system changes should you choose to work with us again. Thank you again for your honest feedback and for choosing Green.com.au!
Show Details

Solar array and battery system is ordered for delivery late January 2026. Two companies stood out, neck and neck for price/quality/service promise

Sales process was good, and met my expectations for understanding my preferences. I chose Green Solar, in part based on Solar Quotes review - particularly on their installation record. I would also have been comfortable with the company (not on Solar Quotes) my neighbour used for their solar array. The two companies were neck and neck on price for equivalent solar/battery systems and equally keen for the business. I look forward to installation in late January or early February 2026.

Supplier Reply:

Thanks, Peter. Glad the sales process hit the mark and we appreciate you choosing Green.com.au. We're looking forward to completing your installation for you!
Show Details

A great system with quality solar panels and batteries was installed.

A quality solar system was installed. Everything was professionally done and the installer worked all day nonstop to finish the job on time. I can’t praise that guy enough for his effort on the day. Overall I would recommend this company to everyone but you might have to wait for installation as the company seems to be busy which of course is a good sign.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

It's all about the service (this mob is great)

Sales process: I work in sales. I would say this was excellent. Not too pushy. I got informed and they responded to a close option.

Installation: Honestly this was amazing. A couple checks. One hiccup when the installers arrived but the battery did not. The installer was really good. Hard working. Polite. Informed.

Victorian cert: Took longer than I'd like and got told. 30 days for 15 mins work. Made me confidant.

Service/Support: Frankly this is why I chose green.com.au... Every interaction has made me confident of my choice. A quality business.

Supplier Reply:

Craig, thank you so much for this review! We're stoked to hear how happy you were with our service from start to finish. We hope you're loving your new battery and thanks again for choosing Green.com.au!
Show Details

They delivered what they offered

Green.com.au were very quick to respond to the request for quotation. I didn't want the installation until after I returned from a holiday and they were happy with that. Once I got back things progressed rapidly and the installation was performed with a local electrician who did a good job and was quite obliging, then followed up the paper work so it was all signed off in 4 days. A few days on with lousy weather but still holding around 100% battery so all going well

Supplier Reply:

Thank you, Ewan! Really happy to hear our team were able to accommodate your needs and you had a positive experience with us! We hope you're loving your battery, and thanks again for choosing Green.com.au!
Show Details

Battery Installation

Great work, arrived at appointed date, did a good job with installation, nice polite work team. Also all people at green.com.au are very helpful and friendly. Thank you

Supplier Reply:

Appreciate this, Suzan! We're so happy to hear you're happy with our service and your install. Thank you for choosing us!
Show Details

Great company

Excellent customer service, installer was amazing left the place clean and tidy. I highly recommend. Even after the installation was completed the customer service has been great, getting back to me quickly answering all my questions. I highly recommend green.com.au
Battery rating: 5/5

Supplier Reply:

Thanks so much for taking the time to leave a review, Adam! We appreciate it! So glad you're happy with our service, and hope you're loving your new setip.
Show Details

Great installation

The quote and sales person was good - enough to pay more than other quotes.
The installation team were polite and tidy.
Customer service were polite and helpful.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you, Steve, appreciate the kind words! Hope you're loving your new battery!
Show Details

The right system and good choice

The Sales people were very professional and answered all my questions and quarrels patiently.
The installers were professional and tidy.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for choosing us, Mohammed!
Show Details

Terrific Installer

Everything from the sales / quoting process to the installation was a breeze. The installers were punctual, tidy, polite and answered several questions. We received help with app installation on site and a tutorial for app settings etc during a follow up phone call with Green.com.au
Battery rating: 5/5

Supplier Reply:

Thanks so much for the positive review, Gary! So glad you're happy with everything. Cheers!
Show Details

This is the second time we have utilized their services and we highly recommend this company.

The entire process from first phone call to installation was made easier by their communication. They are prompt and reply in a timely manner to any queries - even if they are dumb. You will never speak to an overseas call center, which we appreciate. We were kept up to date at all stages and felt we were a valued customer. The installation team (same as last time) we just as professional, easy to deal with, polite and respectful. We highly recommend the Green tean for all of your solar power requirements
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks so much for the lovely review, Caz. We’re really glad the communication made the process feel easy and that you felt looked after the whole way through. It’s great to hear the installation team delivered again, and thanks heaps for the recommendation!
Show Details

Green

Recently Jack Meens from Green.com.au provided excellent advice and a quote for expanding our Sungrow battery.
We accepted the very competitive quote from Green, and the installer (Nexus Electrix) in Brisbane completed the job very professionally. I would highly recommend Green.com.au and Nexus Electrix.
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Delayed initially but great customer service during installation

I was initially worried as my first install date was cancelled on the day and I didn’t receive a new date for a couple of months. Every time I reached out there was a reply email the next day. The second install date was 2 mths after the first, this time they arrived on time and left the worksite clean and tidy. I was set up with my app and 24hrs later noticed the batteries stopped charging at 69%. Another email overnight and I received 2 phone calls and an email to help fix the problem. I had a query about the instructions and rang Green. Immediate customer service, very helpful, easy fix, no need to get installers back. Happily watching my batteries fill from my solar to use when the sun goes down.

Supplier Reply:

Thanks for your lovely review, Emma! We really appreciate your patience early on and it’s great to hear everything’s now working perfectly. Love that you’re already seeing your batteries fill up, enjoy your solar savings!
Show Details

Hassle Free

The guys (and gals) at Green are top notch. After being referred onto them by the one and only John Cadogan, the guys at Green took over the design & installation of the solar system & battery, as well as taking care of the carbon credits and associated paperwork. They provide top quality REC panels from Norway and Tesla Powerwall for storage. They were so good and easy to deal with, that I had a second Powerwall battery added by them recently. So, these guys are not your dodgy cows boys installers, but legit people delivering the goods without any hassle involved.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks so much for the great review, Barry! So stoked you think we’re top notch! We loved helping with your solar and Powerwall setup (and round two!). Really appreciate your kind words and the shout-out, it means a lot to the team. Thanks again for choosing the Green Team.
Show Details

A refreshing experience.

My husband and I are so pleased to have chosen Green for our battery purchases.
The whole order and installation was handled by Green without any unnecessary input from us. The sales team are courteous and professional and their installers were the same. We were guided through the app installation and the rubbish removed . All happened in a good time frame.
We really couldn't have expected better.
Thankyou Green.

Supplier Reply:

Thanks, Vicki! We’re so pleased to hear the whole process was simple and stress-free for you both. The team will be so happy to read your feedback, enjoy your new system and thanks again for choosing us!
Show Details

Battery installation

The battery install was so smooth. From the first contact, to the quote, to acceptance the process was perfect.
We were always kept informed, advised along the way without us chasing any details.
The installer was incredible, totally professional and set us up on final installation.

Supplier Reply:

Cheers for the review, John! We’re so happy to hear everything went perfectly and that our team kept you in the loop throughout the process. It was a pleasure working with you on your new setup, we hope you’re loving your system, and thanks again for choosing the Green Team!
Show Details

Batteries done for right price

Easy to deal with slight delay in getting batteries due to stock levels, but as soon as they gave me a date it was locked in and easy.
Battery rating: 5/5

Supplier Reply:

Thanks for your review, Bryan! We appreciate your patience with the delay, and so glad everything came together smoothly in the end!
Show Details

Success has meant they’ve dropped the ball

Iinstallation and communication problems, including discrepancies between what sales promised (location of the batteries, I checked three times that it was ok) signed ($19,000!!) proposal, paid deposit and customer service said NO to sales confirmed location.

Delays and miscommunication confirmation on revised location, following many calls and emails. Still outstanding.

Now 7 weeks post signed proposal and no battery location confirmation or install date in sight.

They’re now not answering calls.
Battery rating: 1/5

Supplier Reply:

Hi James,
We’re sorry to hear about the challenges you’ve experienced so far and completely understand your frustration. As our team discussed with you on the phone, a site inspection is booked for tomorrow to finalise your battery location. Once that’s complete, we’ll confirm your installation details and keep you updated every step of the way.

We really appreciate your patience and the opportunity to get everything back on track.
Show Details

Brilliant delivery service, from oder to final installation

With so many providers seeking customers, I found Green to be very easy to deal with. Their pricing was lower than expected and the hardware is of very good quality (also Google reviewed).
The installation was down in two stages as we were building a new home and the panels were installed without distracting the builder. The batteries and inverter were delayed due to supply shortages but regular contact was maintained and was installed at a time already planned.
Connection to the grid and after installation support was appreciated.
Inverter rating: 5/5

Supplier Reply:

Thanks so much, David, really glad the staged install fit neatly into your build and that the team kept things clear and consistent throughout the supply delay. Great to hear you’re happy with the hardware and the after-install support. Appreciate you choosing Green.com.au!
Show Details

A great job from all involved in the installation

Sales were great to deal with and polite on the phone and did not try to push the sale installers I could not fault easy to deal with and removed all rubbish even when I suggested they could put in my bin great job by them all highly recommend

Supplier Reply:

Appreciate this, Peter! Glad the sales side felt relaxed and pressure-free, and fantastic to hear the installers were tidy, friendly and on the ball. Thanks for the kind words and the recommendation.
Show Details

Efficient and responsive

Green.com.au was highly professional from the first quote until the end of installation. Phone calls returned, questions answered and install timely after contract signed. Install went very smoothly , follow up phone call and informative email. A professional job that I would highly recommend.
Battery rating: 5/5

Supplier Reply:

Thanks for the review, Cathy! We’re happy to hear everything went smoothly and you’d recommend us, appreciate you choosing Green!
Show Details

Fantastic price and installation

Right from the start I was impressed with Green.com.au sales team. Friendly, informative, and most importantly didn't say anything negative about other quotes we had received ( all other companies I called seemed to think this was the way to get our business...no thanks)
We did have a bit of a glitch with installation date being organized and communicated but eventually got sorted out.
The actual installation was flawless and professional and we only wish we had it installed earlier. The app is very easy to use too.
So far very happy ( also had a blackout 2 days after installation and all worked perfectly that we needed)
Battery rating: 5/5

Supplier Reply:

Thanks for your lovely review, Kelly! We’re so happy you had such a positive experience with the team and that everything’s working exactly as it should, especially during that blackout! Really appreciate your patience while we got the install date sorted, and we’re glad you’re enjoying the new system.
Show Details

Alpha Ess Smile 5 system....Couldn't be happier

We all know this process is daunting, with a limitless supply of options available.
Almost none of us are experts in the field, as such we somewhat rely on advice and gut during the buying process.
After my crash course on loads, phases, yields and battery types, i settled on Alpha Ess thru Green.com.au.

My average daily usage hovers around 24kwh, and i already had a 10kw PV array with 3 phase inverter.
I looked at an extended list of options in the 20-30kwh battery size, with both single and three phase hybrid inverters.
I received quotes from around $5k thru to $15k, and settles with Alpha Ess somewhere in the middle.

After an approx 8 weeks wait install occurred.
I was given a heads up, and the boys arrived on time, and completed in about 5.5 hours.
I was apprehensive about the systems space and encroachment on parking, however i was greeted with
an incredibly neat and slim profile set up, even with the mandatory bollards in place.
This allows me to retain use of my double garage without issue.

I have been accustomed to the Fronius app and smart meter, but am glad to say that the Alpha Ess app and its use is simple and intuitive.
It includes full cost basis data, load, output, SOC etc........im a big fan.

All up, couldn't be happier, given the potential pitfalls and perils with such a purchase.
The Green.com.au team were easy to deal with, and offer a wide selection of kit, if Chinese Batteries are 'not your schtick'.

I would be happy to recommend them and Alpha Ess to anyone looking for a mid tier system at a good price and service to match!
Battery rating: 5/5

Supplier Reply:

Thanks so much for the fantastic review, Kendall! We really appreciate the time you’ve taken to share your experience, it’s great to hear how happy you are with your AlphaESS setup and that the installation went smoothly. We’re so glad you’re enjoying the system’s performance and the neat finish in your garage. Thanks again for choosing the Green Team and for the great feedback!
Show Details
X
 To get your quotes, please enter your postcode: