Natural Solar Pty Ltd - Company Review Notice Natural Solar Pty Ltd - Company Review Notice
Natural Solar Pty Ltd

Natural Solar Pty Ltd Reviews

4.8

Based on 519 ratings 13 Reviews removed

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About

Natural Solar was founded in 2012 and is based in Roseville, Sydney. The company services New South Wales and the ACT, Victoria, Queensland, South Australia and Western Australia. It has a special focus on solar and battery installations, but also supplies and installs EV chargers and heat pumps. 

The following information was provided by Natural Solar:

"Natural Solar is the largest Australian installer of residential solar and battery storage solutions, with our overarching mission being to make electricity accessible and affordable for homes, developments and businesses in Australia.

As specialists in the field of solar and battery storage solutions, we have a unique understanding that electricity is one of the highest outgoings for households in Australia, with several of Australian states making the top global 10 list for highest cost of electricity, we are committed to providing innovative and cutting edge storage solutions to all Australian households to provide greater control and flexibility over how they use and store their power.

We work to educate and empower our customers, whether they be commercial or residential clients, on alternative methods of energy and how best to achieve independence from the grid. We enable Australian households and new developments to produce, store and harness their own power by giving them the tools to act as a self-sufficient mini-power station and support them in reducing the cost of their electricity bills as well as positively impact the environment.

Our team of engineers work to assess the needs of each prospective solar or battery owner and devise a bespoke solution for each customer. Our team of registered installers install solar and battery on-site and teach customers how to use their system in home. Our research team are also consistently researching innovation and future solutions in development to add value to the Australian public.

Natural Solar has been truly at the forefront of the home energy storage revolution, having installed the first Tesla Powerwall in Australia as well as the first sonnen Flat system in Australia."

You can see reviews from some of their customers below. If you've been a customer, we encourage you to leave a rating and review of Natural Solar.

 

Reviewers report paying: $13,000 - $18,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter, battery, EV charger and hot water heat pump brands

Battery brands currently installed

Battery brands previously installed

EV Charger brands currently installed

EV Charger brands previously installed

Hot water heat pump brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Natural Solar Pty Ltd Reviews (519)

Show Most Recent reviews from All time  across Australia

Average Scores

4.7/5

Value for money

4.9/5

Quality of System

4.8/5

Installation

4.7/5

Customer Service

  • 5 star 387
  • 4 star 101
  • 3 star 13
  • 2 star 8
  • 1 star 10

Installed within 3 weeks of signing the contract. System work well so far. Tesla recommended installer used sub contracter electrician (Tesla certified) to install the system.

All good with Green energy that was recommended by Solar quotes.
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Ready to explain how the system works-Fantastic job

As I have said above, excellent work, available team ready to answer/explain any questions of concern
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Great people to deal with

Punctual polite and friendly are the words to express my gratitude towards everyone
Battery rating: 5/5
EV Charger rating: 5/5
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Second battery installation - excellent!

My original Tesla Powerwall 2 was installed 2 years ago by natural Solar; they did an excellent job, from quote through to installation and after sales service.
Rupern helped me with adding a second battery to my system, and again they were outstanding.
I have had zero issues with either battery and am very very happy with Natural Solar.
Battery rating: 5/5
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3phase system

I had a tesla powerwall 2 battery installed in may 23...I supplied pre installation photos so the installer knew what was required.

The installer arrived 3pm on the day and straight away wanted to charge me for some electrical components on my powerboard that he claimed weren't included.

The installation was done within a few hours but at no time from when I enquiring about a battery or during handover was I informed that as my house was 3 phase that during a grid blackout during sunshine that my battery would not be charged via solar.

I have had a few grid blackout since installation but these were during the night. The battery switched into supplying power seamlessly. It was only until I had a blackout on a sunny day that I noticed via the tesla app that my battery wasn't being recharge by the solar..

I feel that natural solar haven't been upfront about what can and can't be done when using a battery on a 3 phase house.

In fact after contacting consumers affairs. Under consumer law my installation could be deemed not fit for purpose.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Good price, great service

Quick and simple quote lead to a world of patience answering a range of my questions. More knowledgeable than competition, and focus never lost on my specific circumstances. Helped me navigate the maze of rebates etc. Very pleased with the outcome.
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Great solar company to deal with. The salespeople and technicians are extremely helpful and do a first-class job, always.

I have always had an absolutely wonderful experience with Natural Solar in all my dealings with them. This has been with previous Powerwall 2 battery installations, a new 10.45kW/h, 22 solar panel system installed at the end of 2024, including a new solar inverter, and most recently another Powerwall 2 battery addition, that the salesman at Natural Solar did a really terrific job with, in securing me one of the final Powerwall 2s available in Australia that was then installed at the end of July 2025. The professionals at Natural Solar where extremely helpful in their communications and the technicians and tradesmen sent out have always done a first-class job, never cutting corners and always being most professional. Natural Solar are an outstanding company to deal with, and I cannot but recommend them to anyone wanting a truly pleasant experience and top-class job.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Outstanding Tesla Powerwall 3 Installation – Natural Solar Exceeded Expectations

We had our Tesla Powerwall 3 installed yesterday and couldn’t be happier with the whole process. Natural Solar were amazing from start to finish – friendly, professional, and a pleasure to work with. From my first contact through to installation, the team made everything seamless.
Special thanks to Matthew, Tom, Indira, and Emmett for their outstanding service and communication. The quoting and planning process was spot on, the pricing was competitive, and the installers arrived on time and handled everything efficiently and professionally.
Emmett’s follow-up after installation was excellent, ensuring everything was working perfectly and that we understood the system.
If you’re considering a Tesla Powerwall system, I highly recommend getting in touch with Natural Solar. They know their stuff, work as a team, and genuinely care about delivering a great result.
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Fantastic from Sales all the way to Installation

They were very helpful from the start. The salesman (Emmett) was fantastic, had all the answers I needed and worked with me to get a great price. We got two Telsa Powerwall 3 units installed and it went seamlessly. Installers were great, friendly and very helpful. Would strongly recommend them to anyone looking for solar batteries.
Inverter rating: 5/5
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Professional

Emmett and the team were very professional and thorough in their process. Would recommend for sure
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Solar and Tesla powerwall

Amazing service from start to finish. The sales team was very helpful to get the right product for me and the installer answered every question I had. Thank you
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Very impressed

Fast and professional install. Contacted my Energy provider and organised smart meter.
Also followed up with contact numbers in case of any issues in the future to access easier and faster.
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Totally Happy Customer!

The entire process from start to finish with Natural Solar was effortless.

From the very first phone enquiry regarding a 2nd Powerwall, I was treated like a valued customer.

I'd also like to say how much I really appreciated the way Emmett Fox went out of his way to be up front and honest with me every time I called, and he ensured he always called me back in a timely manner to resolve any questions I had throughout the entire quotation, ordering and installation process.

I absolutely would recommend Natural Solar and their team of professionals if you’re thinking about solar or batteries.
Battery rating: 5/5
EV Charger rating: 5/5
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Professional company

The purchase and installation of our second solar battery was made easy and straightforward by Natural Solar. Communication was excellent with all enquires followed up immediately.
Great company to deal with.
Battery rating: 5/5
EV Charger rating: 5/5
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Excellent service from start to finish

Exceptional service from Natural Solar for our Tesla Powerwall 2 battery installation. In particular, Emmett coordinated the entire process seamlessly from start to finish, ensuring everything ran smoothly. His professionalism and attention to detail were outstanding. His follow-up to confirm everything was working perfectly demonstrated his commitment to customer satisfaction. Highly recommend Natural Solar and specifically working with Emmett for solar and battery installations.
Battery rating: 5/5
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Tesla Battery

Big thanks to Jimmy Ewins and Natural Solar for organising our new Tesla solar battery , super professional and willing to assist to get the installation done quickly !

Installers worked through the night to get the job done without complaint, highly recommend Jimmy and Natural Solar for your new Solar battery .
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Home battery storage installation

Exceptional service… kept me informed about all the process and organised the service on time with excellent professional service. Highly recommend Natural solar for anyone looking for set and forget solution.
Battery rating: 5/5
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Fastastic sales and implementation service

The sales and quoting process was simple, and not pushy. All of my questions were anwered quickly and professionally.
The installation was outstanding. The team was polite, tidy and punctual. They also gave me guidance on how to get the most value out of the system.
Customer service has been excellent.
Battery rating: 5/5
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Tesla Powerwall 3 & Gateway

I purchased a Tesla Powerwall 3 & Gateway 2 from Natural Solar.
Jimmy & all the staff involved are so helpful & answered all the questions that were asked without delay, they kept me up to date from start to finish their customer service has been outstanding.
Michael & his team from Spectral Energy, installed the Tesla Battery,
They were so prompt, organised, and on time, everything was explained from start to finish.
Both Natural Solar & Spectral Energy are very professional.
I'm a very happy customer & definitely recommend NaturalSolar to get you set up for a New Tesla Powerwall 3 & Gateway.
Believe me its the best decision to make.
The battery is fantastic!
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Amazing Team and Company

Been with these guys since 2018 and couldnt fault their service. Amazing sales staff and installation went smooth as usual.
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Great company, Great Team. Sales, Installation and Service all exemplary. Natural Solar a pleasure to do business with.

Great communication with a “team” of professionals that know their subject & actually communicate & work well together for the client. 5 stars to Jimmy Ewins & Emmett Fox for excellent pre & post install client service.
Natural Solar gets 5 stars from us from our first enquiries to the final install of panels & tesla power walls through to post installation support. Jimmy (sales) who took endless phone calls & questions from us over a period of several weeks. He was very knowledgeable & responsive with information & return communications. We didn’t experience anything like this with other companies we were considering. Installers Nathan & Ethan were professional, punctual & courteous. Handled the job with ease. Diligent post install communication through Emmett (smooth handover by Jimmy) & he was onto our Cert of Compliance & other documentation immediately, answering all questions. Post-install support is often overlooked by Solar Suppliers.
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Great installation!

We chose Natural Solar to install our Tesla Powerwall 2 after another family member had a good experience. All very straightforward and tidy install. Highly recommend!
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Great service

The whole process was a good experience. Staff were patient and supportive working through all the different aspects of the purchase. Installation was neat and tidy and staff were very helpful.
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Great service

Natural solar were easy to deal with and quoted a great price. They weren’t pushy and gave great advice. Installation was quick and easy. Installers arrived on time and our battery has been installed neat and tidy, they also helped set up the app on my phone and explained everything and answered all the questions I needed to know.
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Informative and experienced

I contacted N.S about a year before pulling the pin on the install.
I had questions and wanted to get as much information as I could to reference the online searching that I had gathered myself.
The customer service guy I spoke to was very knowledgeable and able to answer my questions on the spot.

When it came time to choose an installer, N.S were the ones I contacted.

Their installers were fully booked for a few months but once I had my date locked in, when the day came around, they were in from 8am and gone before lunchtime.

I had a follow-up call from their Customer Experience guy with all the details for any service calls or issues.
He also said that I could save myself contacting Tesla directly and contact him and he would contact their Tesla support person saving me the hassle.

Initial Sales call - 100% - very informative and experienced
Installer - 90% - I had a few questions about the Powerwall 3 settings but the installer didn't know the answer.
Post-install customer service - 100% - I feel that any issue, I could contact N.S and get a quick resolution
Price - 100% - Same as everywhere
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Excellent Service

Everything flowed on there were no delays the installation was done on time the service guys were great and left no mess
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Great installation team

Great process, Alan was very knowledgable from the beginning, helped me with my questions and selecting the power wall 2. George and Olly came out did an amazing job, answered all of my questions left the job clean. You could tell they took pride in their work.
Battery rating: 5/5
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An incentive was offered by Natural Solar Pty Ltd for this review. Learn more here.

installation of battery

Natural Solar is a company you can rely on for a Quick installation of your new tesla powerwall 3 it only tuck 3 weeks from excepting the quote to having the battery installed. The was completed in a very professional manner and the installers left everything tidy.
Battery rating: 5/5
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Fantastic company to work with smooth install and quick turn around

I wanted to express my gratitude for the recent installation of my Tesla Powerwall 2 system. The process was smooth and efficient, and I'm very happy with the result. This has been working well so far and hopefully into the future.

I especially want to commend Callum for his outstanding help throughout the entire process. He was incredibly knowledgeable, responsive, and made sure all my questions were answered. His guidance was invaluable, and he made the whole experience stress-free.

Thanks again to you Emmett and the team from Natural Solar.
Battery rating: 5/5
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Installation of Solar Battery

Two very happy customers with Natural Solar. Despite it being summer and having 16 solar panels our electricity bill for this last quarter was 300% higher than last quarter. Already with a Tesla battery we are enjoying free electricity. The installation process was made so easy by Natural Solar and we would recommend them to everyone, Gordon
Battery rating: 5/5
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Great Team - from sales to installation

Last week installed a 44 panels system on the roof, Sachin & his team is excellent with big smiles through out the 2 hot days of hard work. Everyone is nice & pro and keep the place clean & tidy. Rupen (sales) also very supportive & detailed on the project. Special compliment to Martin (the gateway technician) with top notch effort. Highly recommend!!!
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Great communication, easy install

Great communication from quote to installation. The process was explained to me and I was updated each time something needed to be done or changed
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This 1.75 star review was removed at the request of the reviewer

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Great service

The team have been helpful and on the ball at every step of the installation process.
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Great Choice

Natural Solar is definitely the pick for your Solar needs. I chose them for their reputation and was not let down. The quoting process was easy, their price competitive and above all their customer service was second to none. Definitely recommend them for your Solar needs. Emmett was awesome to deal with.
Panel rating: 5/5
Inverter rating: 5/5
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excellent service and product

after decideingt to install a battery to suppliment my Solar system I called a few compainies but in the end found that Natural Solar appeared to be the best choice with their Tesla Powerwall, after a small, initial communication issue which was quickly resolved The installers arrived within the time period I was given, lovely polite people who installed the battery and associated devices very tidy. the system is now running perfectly and just as I was told it would. Thank you Alan and staff from Natural Solar, I have no hesitation recommending them.
Battery rating: 5/5
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Powerwall 3

Very well organised company from organising the install of my new Powerwall 3 to the team that installed it. If your after a professional and hassle free install then give these guys a call.
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An incentive was offered by Natural Solar Pty Ltd for this review. Learn more here.

No brainer

Easy install of what appears to be a great product. Great service at all points of the process.
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Great home battery installer

Happy with these guys. They were able to fit my battery install in short time frame! Cheapest provider of tesla powerwall 3.
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Excellent service end-to-end and top-notch installation

The team did a fantastic job installing my Tesla Powerwall 3 and gateway system, with no visible external conduit—everything was neatly hidden behind the wall for a clean, professional finish. They were knowledgeable, efficient, and delivered exactly as promised. Highly recommend!
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Excellent installation

Great service by the office team from Natural Solar. The installers were very helpful, on time and did a wonderful job on the day, and all at a competitive price.
Battery rating: 5/5
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Professional Service

Very professional organisation ranging from Rupen in sales to Wen and his offsider and then Emmett with the post-installation follow up. Installation went very smoothly and the system worked straight away. Would highly recommend Natural Solar.
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Great install and price

Fantastic installation and price for solar and battery install. Alan was great to deal with from the initial call through to completion
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Do not go near Natural Solar.

Do not go near Natural Solar. Once you are signed up with the deposit there is next to no responses and it's impossible to get out. They change equipment to lower quality on you after signing up and paying the deposit, provide to refund to the difference, and try to hide it through rushing you with last minute approvals before they try to install it.

They also charge an exorbitant amount for things like extra panels or upsizing inverters with price differences 4x higher than the incremental cost between the units or counts. Our entire estate are at their wits end with them.
To make it worse, if you try to break your contract and ask for your deposit back to irreconcilable issues caused 100% by them changing equipment specifications or not replying to emails or phone calls, they ghost you leaving you no other option but to engage the Ombudsman and Office of Fair Trading Queensland.
Panel rating: 1/5
Inverter rating: 1/5
Battery rating: 1/5
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Best experience ever! Customer Service on going.

I had a bad experience with my previous Solar company and 1 thing after another, I should of seen the red flags and then I finally had enough.

I found Natural Solar and from the first point of contact until the completion, no, wait, even after the completed install and even now, I get the best support from Natural Solar.
When I call, they call back.

Initially when I was inquiring about the purchase and install of the battery, they didn't try to sell me something I did not want. They answered all my questions and even surprised me with extra questions I hadn't though of. They are super helpful, if I didn't understand something, they would explain it in terms I did, great communication.

The installation team that came out are top notch, I highly recommend Josh and his team Ben and Wen to anyone looking for a professional service. They even answered my annoying questions that I kept asking over and over again, without missing a beat.
Super patient.

One question I was really curious about was the blackout feature which I was meant to have setup by the first solar company, Natural Solar installation team found the issue and fixed it.
You know what it was?, it wasn't connected.
I was shocked. I had paid for something that didn't exist.

Once Natural Solar completed the install of the new battery, they even made sure it was all working as it should.
Off grid test / blackout test, solar was still charging the batter.
All the compliance's met, tidy workmanship, professional manner, treat you like a human, a friend.

Huge shout out to Alan and Emmett, and the rest of the team in the office that keeps everything moving, thanks for organising everything and the support is second to none.

Also huge shout out to the installation team, Josh, Ben, and Wen.

I look forward to working with you all again.
Battery rating: 5/5
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Updated review

After a frustrating experience with delays and poor communication, Natural Solar reached out within hours of my original review. A new installation date was promptly arranged, and a refund was discussed for the undelivered components.
The installation has now been completed, and the system is working as expected. I would like to acknowledge Callum, who was professional and proactive in resolving the issue. However, my experience with the general after-sales support team was lacking, requiring repeated follow-ups to get responses.
While the situation was eventually resolved, better communication and customer service from the beginning would have made for a much smoother experience.
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Very professional Install

Emmett's quote was very competitive and professional.
Installation was timely and easy
Customer service was very easy and nothing was a problem.
The installers were great, and communicated very well.
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Go Solar

Natural Solar, Emmett and his team did a great job from the initial sales to installing our solar panels over a year ago and a new Tesla battery just this week. Sometimes a job like ours has challenges and we appreciate how Natural Solar worked with us to manage them. We will recommend Natural Solar to our friends and family.
Battery rating: 5/5
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Tesla Power wall installation

We recently installed a Tesla Powerwall battery. Natural Solar was very efficient and professional with their service and had competitive pricing. The installation was very smooth. Thank you Shane for a great service
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Really happy with our Tesla battery installation

From quote to installation, Natural solar team was really good. Cost was very competitive, communication was prompt and they installed on the date they had promised. Excellent service all round.
Battery rating: 5/5
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