Natural Solar Pty Ltd - Company Review Notice Natural Solar Pty Ltd - Company Review Notice
Natural Solar Pty Ltd

Natural Solar Pty Ltd Reviews

4.8

Based on 525 ratings 13 Reviews removed

See Ratings Over Time

Leave a review

About

Natural Solar was founded in 2012 and is based in Roseville, Sydney. The company services New South Wales and the ACT, Victoria, Queensland, South Australia and Western Australia. It has a special focus on solar and battery installations, but also supplies and installs EV chargers and heat pumps. 

The following information was provided by Natural Solar:

"Natural Solar is the largest Australian installer of residential solar and battery storage solutions, with our overarching mission being to make electricity accessible and affordable for homes, developments and businesses in Australia.

As specialists in the field of solar and battery storage solutions, we have a unique understanding that electricity is one of the highest outgoings for households in Australia, with several of Australian states making the top global 10 list for highest cost of electricity, we are committed to providing innovative and cutting edge storage solutions to all Australian households to provide greater control and flexibility over how they use and store their power.

We work to educate and empower our customers, whether they be commercial or residential clients, on alternative methods of energy and how best to achieve independence from the grid. We enable Australian households and new developments to produce, store and harness their own power by giving them the tools to act as a self-sufficient mini-power station and support them in reducing the cost of their electricity bills as well as positively impact the environment.

Our team of engineers work to assess the needs of each prospective solar or battery owner and devise a bespoke solution for each customer. Our team of registered installers install solar and battery on-site and teach customers how to use their system in home. Our research team are also consistently researching innovation and future solutions in development to add value to the Australian public.

Natural Solar has been truly at the forefront of the home energy storage revolution, having installed the first Tesla Powerwall in Australia as well as the first sonnen Flat system in Australia."

You can see reviews from some of their customers below. If you've been a customer, we encourage you to leave a rating and review of Natural Solar.

 

Reviewers report paying: $11,400 - $18,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter, battery, EV charger and hot water heat pump brands

Battery brands currently installed

Battery brands previously installed

EV Charger brands currently installed

EV Charger brands previously installed

Hot water heat pump brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Natural Solar Pty Ltd Reviews (525)

Show Most Recent reviews from All time  across Australia

Average Scores

4.7/5

Value for money

4.9/5

Quality of System

4.8/5

Installation

4.7/5

Customer Service

  • 5 star 392
  • 4 star 101
  • 3 star 13
  • 2 star 9
  • 1 star 10

Tesla Battery Install

I recently had a Tesla battery installed through Natural Solar and the whole experience was outstanding. From the sales process, through pre-install planning, installation day, and after-sales support, everything has been seamless and professional. The team kept me well informed, the install was smooth and tidy, and the after-care has been just as impressive. Couldn’t be happier — 5 stars all the way!
Show Details

Seamless Installation, Terrible After Sales Service

In 2016 we engaged Natural Solar to install a 6.5Kwh system which included 26 250watt panels, a SolarEdge Hybrid inverter and a Tesla Powerwall 1. Installation was a seamless process and within a day were generating our own electricity and storing it in the Powerwall. Everything ran perfectly until 2023 when the SolarEdge inverter stopped working.
It took nearly three frustrating months for Natural Solar to find and install a replacement unit. Apparently that model inverter had been discontinued, so locating a replacement was hard. However, one was eventually delivered, ironically by a 'sensitive freight' truck, in a slightly battered condition (bent cooling fins). It was installed a few days later by a SolarEdge tech and we were once again back generating our own power.
In 2025 we noticed that this inverter was no longer functioning. I submitted two emails for support thru the Natural Solar website, including an image of the errant inverter. This elicited no response. I then telephoned the office and was told that someone from the support team would be getting in touch soon. No response. I called once more. Three weeks passed without a response, so I called Natural Solar's sales department and got through to a human immediately. He listened to my tale of woe and promised that he'd pass my details on to the support team. At the time of writing this review another two weeks had passed and still no response.
By this time we'd had enough so, spurred by the discounts being offered on new batteries, we engaged a different solar installer (recommended through SolarQuotes) to remove our non-working system and install a far greater capacity battery and panel array.
I appreciate that most solar installations go off without a hitch and therefore generate a lot of positive feedback on social media. But, having spent a considerable amount of money on a new solar system, what really matters far more than a seamless installation is the reliability of the technology and the service that you receive when things go wrong, as they inevitably do in some cases. As I have already mentioned, installation was fine but, on the service and support front, I'd give Natural Solar a zero rating, if I could, simply because, to date, we have had zero support.
(I attach an image of my fully functioning Powerwall 1 gathering dust in our garage).
Inverter rating: 1/5
Show Details

Tesla battery installation

Very happy with the installation of the new Tesla battery. The installation team were creative in finding an efficient way to install the wiring so there was no unsightly conduit running outside our house! The team at Natural Solar were also very helpful in finding a good location for the battery.
Battery rating: 5/5
Show Details

Good

All the way, they help step by step from the beginning of the quote to the installation, and hand over the operational work independently.
Battery rating: 5/5
Show Details

I Used them twice

Used these guys about 10 years ago for solar panels and recently for batteries. They are very helpful and the cheapest I could find in both instances. Both installations were quick and painless and everything works as you’d expect.
Show Details

Great Customer Service

I have had two Powerwalls installed through Natural Solar.
The whole process was flawless.

However, it's good to know that there's support when things go wrong!

A Powerwall failed and the help and support from their customer service manager (Emmett) was outstanding.

I would highly recommend them just based upon the continuing help and support that i'm still getting from Emmett. I needed certificate of compliance certificates for a recent application and Emmett has again provided exemplary service.
Thank you.
Battery rating: 5/5
Show Details

Installed within 3 weeks of signing the contract. System work well so far. Tesla recommended installer used sub contracter electrician (Tesla certified) to install the system.

All good with Green energy that was recommended by Solar quotes.
Show Details

Ready to explain how the system works-Fantastic job

As I have said above, excellent work, available team ready to answer/explain any questions of concern
Show Details

Great people to deal with

Punctual polite and friendly are the words to express my gratitude towards everyone
Battery rating: 5/5
EV Charger rating: 5/5
Show Details

Second battery installation - excellent!

My original Tesla Powerwall 2 was installed 2 years ago by natural Solar; they did an excellent job, from quote through to installation and after sales service.
Rupern helped me with adding a second battery to my system, and again they were outstanding.
I have had zero issues with either battery and am very very happy with Natural Solar.
Battery rating: 5/5
Show Details

3phase system

I had a tesla powerwall 2 battery installed in may 23...I supplied pre installation photos so the installer knew what was required.

The installer arrived 3pm on the day and straight away wanted to charge me for some electrical components on my powerboard that he claimed weren't included.

The installation was done within a few hours but at no time from when I enquiring about a battery or during handover was I informed that as my house was 3 phase that during a grid blackout during sunshine that my battery would not be charged via solar.

I have had a few grid blackout since installation but these were during the night. The battery switched into supplying power seamlessly. It was only until I had a blackout on a sunny day that I noticed via the tesla app that my battery wasn't being recharge by the solar..

I feel that natural solar haven't been upfront about what can and can't be done when using a battery on a 3 phase house.

In fact after contacting consumers affairs. Under consumer law my installation could be deemed not fit for purpose.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Good price, great service

Quick and simple quote lead to a world of patience answering a range of my questions. More knowledgeable than competition, and focus never lost on my specific circumstances. Helped me navigate the maze of rebates etc. Very pleased with the outcome.
Show Details

Great solar company to deal with. The salespeople and technicians are extremely helpful and do a first-class job, always.

I have always had an absolutely wonderful experience with Natural Solar in all my dealings with them. This has been with previous Powerwall 2 battery installations, a new 10.45kW/h, 22 solar panel system installed at the end of 2024, including a new solar inverter, and most recently another Powerwall 2 battery addition, that the salesman at Natural Solar did a really terrific job with, in securing me one of the final Powerwall 2s available in Australia that was then installed at the end of July 2025. The professionals at Natural Solar where extremely helpful in their communications and the technicians and tradesmen sent out have always done a first-class job, never cutting corners and always being most professional. Natural Solar are an outstanding company to deal with, and I cannot but recommend them to anyone wanting a truly pleasant experience and top-class job.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Outstanding Tesla Powerwall 3 Installation – Natural Solar Exceeded Expectations

We had our Tesla Powerwall 3 installed yesterday and couldn’t be happier with the whole process. Natural Solar were amazing from start to finish – friendly, professional, and a pleasure to work with. From my first contact through to installation, the team made everything seamless.
Special thanks to Matthew, Tom, Indira, and Emmett for their outstanding service and communication. The quoting and planning process was spot on, the pricing was competitive, and the installers arrived on time and handled everything efficiently and professionally.
Emmett’s follow-up after installation was excellent, ensuring everything was working perfectly and that we understood the system.
If you’re considering a Tesla Powerwall system, I highly recommend getting in touch with Natural Solar. They know their stuff, work as a team, and genuinely care about delivering a great result.
Show Details

Fantastic from Sales all the way to Installation

They were very helpful from the start. The salesman (Emmett) was fantastic, had all the answers I needed and worked with me to get a great price. We got two Telsa Powerwall 3 units installed and it went seamlessly. Installers were great, friendly and very helpful. Would strongly recommend them to anyone looking for solar batteries.
Inverter rating: 5/5
Show Details

Professional

Emmett and the team were very professional and thorough in their process. Would recommend for sure
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Solar and Tesla powerwall

Amazing service from start to finish. The sales team was very helpful to get the right product for me and the installer answered every question I had. Thank you
Show Details

Very impressed

Fast and professional install. Contacted my Energy provider and organised smart meter.
Also followed up with contact numbers in case of any issues in the future to access easier and faster.
Show Details

Totally Happy Customer!

The entire process from start to finish with Natural Solar was effortless.

From the very first phone enquiry regarding a 2nd Powerwall, I was treated like a valued customer.

I'd also like to say how much I really appreciated the way Emmett Fox went out of his way to be up front and honest with me every time I called, and he ensured he always called me back in a timely manner to resolve any questions I had throughout the entire quotation, ordering and installation process.

I absolutely would recommend Natural Solar and their team of professionals if you’re thinking about solar or batteries.
Battery rating: 5/5
EV Charger rating: 5/5
Show Details

Professional company

The purchase and installation of our second solar battery was made easy and straightforward by Natural Solar. Communication was excellent with all enquires followed up immediately.
Great company to deal with.
Battery rating: 5/5
EV Charger rating: 5/5
Show Details

Excellent service from start to finish

Exceptional service from Natural Solar for our Tesla Powerwall 2 battery installation. In particular, Emmett coordinated the entire process seamlessly from start to finish, ensuring everything ran smoothly. His professionalism and attention to detail were outstanding. His follow-up to confirm everything was working perfectly demonstrated his commitment to customer satisfaction. Highly recommend Natural Solar and specifically working with Emmett for solar and battery installations.
Battery rating: 5/5
Show Details

Tesla Battery

Big thanks to Jimmy Ewins and Natural Solar for organising our new Tesla solar battery , super professional and willing to assist to get the installation done quickly !

Installers worked through the night to get the job done without complaint, highly recommend Jimmy and Natural Solar for your new Solar battery .
Show Details

Home battery storage installation

Exceptional service… kept me informed about all the process and organised the service on time with excellent professional service. Highly recommend Natural solar for anyone looking for set and forget solution.
Battery rating: 5/5
Show Details

Fastastic sales and implementation service

The sales and quoting process was simple, and not pushy. All of my questions were anwered quickly and professionally.
The installation was outstanding. The team was polite, tidy and punctual. They also gave me guidance on how to get the most value out of the system.
Customer service has been excellent.
Battery rating: 5/5
Show Details

Tesla Powerwall 3 & Gateway

I purchased a Tesla Powerwall 3 & Gateway 2 from Natural Solar.
Jimmy & all the staff involved are so helpful & answered all the questions that were asked without delay, they kept me up to date from start to finish their customer service has been outstanding.
Michael & his team from Spectral Energy, installed the Tesla Battery,
They were so prompt, organised, and on time, everything was explained from start to finish.
Both Natural Solar & Spectral Energy are very professional.
I'm a very happy customer & definitely recommend NaturalSolar to get you set up for a New Tesla Powerwall 3 & Gateway.
Believe me its the best decision to make.
The battery is fantastic!
Show Details

Amazing Team and Company

Been with these guys since 2018 and couldnt fault their service. Amazing sales staff and installation went smooth as usual.
Show Details

Great company, Great Team. Sales, Installation and Service all exemplary. Natural Solar a pleasure to do business with.

Great communication with a “team” of professionals that know their subject & actually communicate & work well together for the client. 5 stars to Jimmy Ewins & Emmett Fox for excellent pre & post install client service.
Natural Solar gets 5 stars from us from our first enquiries to the final install of panels & tesla power walls through to post installation support. Jimmy (sales) who took endless phone calls & questions from us over a period of several weeks. He was very knowledgeable & responsive with information & return communications. We didn’t experience anything like this with other companies we were considering. Installers Nathan & Ethan were professional, punctual & courteous. Handled the job with ease. Diligent post install communication through Emmett (smooth handover by Jimmy) & he was onto our Cert of Compliance & other documentation immediately, answering all questions. Post-install support is often overlooked by Solar Suppliers.
Show Details

Great installation!

We chose Natural Solar to install our Tesla Powerwall 2 after another family member had a good experience. All very straightforward and tidy install. Highly recommend!
Show Details

Great service

The whole process was a good experience. Staff were patient and supportive working through all the different aspects of the purchase. Installation was neat and tidy and staff were very helpful.
Show Details

Great service

Natural solar were easy to deal with and quoted a great price. They weren’t pushy and gave great advice. Installation was quick and easy. Installers arrived on time and our battery has been installed neat and tidy, they also helped set up the app on my phone and explained everything and answered all the questions I needed to know.
Show Details

Informative and experienced

I contacted N.S about a year before pulling the pin on the install.
I had questions and wanted to get as much information as I could to reference the online searching that I had gathered myself.
The customer service guy I spoke to was very knowledgeable and able to answer my questions on the spot.

When it came time to choose an installer, N.S were the ones I contacted.

Their installers were fully booked for a few months but once I had my date locked in, when the day came around, they were in from 8am and gone before lunchtime.

I had a follow-up call from their Customer Experience guy with all the details for any service calls or issues.
He also said that I could save myself contacting Tesla directly and contact him and he would contact their Tesla support person saving me the hassle.

Initial Sales call - 100% - very informative and experienced
Installer - 90% - I had a few questions about the Powerwall 3 settings but the installer didn't know the answer.
Post-install customer service - 100% - I feel that any issue, I could contact N.S and get a quick resolution
Price - 100% - Same as everywhere
Show Details

Excellent Service

Everything flowed on there were no delays the installation was done on time the service guys were great and left no mess
Show Details

Great installation team

Great process, Alan was very knowledgable from the beginning, helped me with my questions and selecting the power wall 2. George and Olly came out did an amazing job, answered all of my questions left the job clean. You could tell they took pride in their work.
Battery rating: 5/5
Show Details

An incentive was offered by Natural Solar Pty Ltd for this review. Learn more here.

installation of battery

Natural Solar is a company you can rely on for a Quick installation of your new tesla powerwall 3 it only tuck 3 weeks from excepting the quote to having the battery installed. The was completed in a very professional manner and the installers left everything tidy.
Battery rating: 5/5
Show Details

Fantastic company to work with smooth install and quick turn around

I wanted to express my gratitude for the recent installation of my Tesla Powerwall 2 system. The process was smooth and efficient, and I'm very happy with the result. This has been working well so far and hopefully into the future.

I especially want to commend Callum for his outstanding help throughout the entire process. He was incredibly knowledgeable, responsive, and made sure all my questions were answered. His guidance was invaluable, and he made the whole experience stress-free.

Thanks again to you Emmett and the team from Natural Solar.
Battery rating: 5/5
Show Details

Installation of Solar Battery

Two very happy customers with Natural Solar. Despite it being summer and having 16 solar panels our electricity bill for this last quarter was 300% higher than last quarter. Already with a Tesla battery we are enjoying free electricity. The installation process was made so easy by Natural Solar and we would recommend them to everyone, Gordon
Battery rating: 5/5
Show Details

Great Team - from sales to installation

Last week installed a 44 panels system on the roof, Sachin & his team is excellent with big smiles through out the 2 hot days of hard work. Everyone is nice & pro and keep the place clean & tidy. Rupen (sales) also very supportive & detailed on the project. Special compliment to Martin (the gateway technician) with top notch effort. Highly recommend!!!
Show Details

Great communication, easy install

Great communication from quote to installation. The process was explained to me and I was updated each time something needed to be done or changed
Show Details

This 1.75 star review was removed at the request of the reviewer

Learn More

Great service

The team have been helpful and on the ball at every step of the installation process.
Show Details

Great Choice

Natural Solar is definitely the pick for your Solar needs. I chose them for their reputation and was not let down. The quoting process was easy, their price competitive and above all their customer service was second to none. Definitely recommend them for your Solar needs. Emmett was awesome to deal with.
Panel rating: 5/5
Inverter rating: 5/5
Show Details

excellent service and product

after decideingt to install a battery to suppliment my Solar system I called a few compainies but in the end found that Natural Solar appeared to be the best choice with their Tesla Powerwall, after a small, initial communication issue which was quickly resolved The installers arrived within the time period I was given, lovely polite people who installed the battery and associated devices very tidy. the system is now running perfectly and just as I was told it would. Thank you Alan and staff from Natural Solar, I have no hesitation recommending them.
Battery rating: 5/5
Show Details

Powerwall 3

Very well organised company from organising the install of my new Powerwall 3 to the team that installed it. If your after a professional and hassle free install then give these guys a call.
Show Details

An incentive was offered by Natural Solar Pty Ltd for this review. Learn more here.

No brainer

Easy install of what appears to be a great product. Great service at all points of the process.
Show Details

Great home battery installer

Happy with these guys. They were able to fit my battery install in short time frame! Cheapest provider of tesla powerwall 3.
Show Details

Excellent service end-to-end and top-notch installation

The team did a fantastic job installing my Tesla Powerwall 3 and gateway system, with no visible external conduit—everything was neatly hidden behind the wall for a clean, professional finish. They were knowledgeable, efficient, and delivered exactly as promised. Highly recommend!
Show Details

Excellent installation

Great service by the office team from Natural Solar. The installers were very helpful, on time and did a wonderful job on the day, and all at a competitive price.
Battery rating: 5/5
Show Details

Professional Service

Very professional organisation ranging from Rupen in sales to Wen and his offsider and then Emmett with the post-installation follow up. Installation went very smoothly and the system worked straight away. Would highly recommend Natural Solar.
Show Details

Great install and price

Fantastic installation and price for solar and battery install. Alan was great to deal with from the initial call through to completion
Show Details

Do not go near Natural Solar.

Do not go near Natural Solar. Once you are signed up with the deposit there is next to no responses and it's impossible to get out. They change equipment to lower quality on you after signing up and paying the deposit, provide to refund to the difference, and try to hide it through rushing you with last minute approvals before they try to install it.

They also charge an exorbitant amount for things like extra panels or upsizing inverters with price differences 4x higher than the incremental cost between the units or counts. Our entire estate are at their wits end with them.
To make it worse, if you try to break your contract and ask for your deposit back to irreconcilable issues caused 100% by them changing equipment specifications or not replying to emails or phone calls, they ghost you leaving you no other option but to engage the Ombudsman and Office of Fair Trading Queensland.
Panel rating: 1/5
Inverter rating: 1/5
Battery rating: 1/5
Show Details
X
 To get your quotes, please enter your postcode: