Smart Energy Answers Reviews

Based on 138 ratings Aus Ranking

  • 5 star 35
  • 4 star 85
  • 3 star 17
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.24
  • System Quality
    4.50
  • Customer Service
    4.42
  • Installation
    4.53

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About Smart Energy Answers, Solar Installers

Smart Energy Answers
Platinum Partner
Smart Energy Answers is a SolarQuotes Client (what does this mean?)

With over 8 years of experience in the solar energy field, Smart Energy Answers brings together the knowledge and professionalism to provide you with the highest quality energy solutions for your individual needs.

Smart Energy Answers has an extensive team of designers, electricians, engineers, and technicians specifically trained in all areas of solar generation power systems.

They have in-house Clean Energy Council (CEC) accredited installation teams and CEC accredited designers and engineers, and their MD Sam is well known in the industry for the quality of his installation designs and workmanship and for having physically installed and commissioned the largest commercial Tesla Powerwall Installation in the world.

Smart Energy Answers is a certified installer of Sonnen and LG Chem Batteries, Flex Powerplay Solutions, Schneider Electric Push Home Automation and Tesla Powerwall.

Smart Energy Answers Solar Reviews

System Not Installed Properly

I will not recommend this retailer if you are not in NSW. I live in VIC, beside the actual installation was delayed by 3 weeks, and their electrician did not initialize the inverter according to Australian standard which caused the system failure in the first 2 months after installed, that was half of summer season at the end of 2018. I spent loads of time contact different parties (retailer, manufacturer, grid provider, Solar VIC and Consumer Affair etc), and end up fixing it myself. The company finally give me access to the system and ask me to fix it myself. All these supposed to be done by them and their licensed electrician!!!!

So the technical part of issue and my contact summary are below:
- my area is experiencing high voltage upto 250v (standard 240v), the grid provider has now fixed it.
- if the inverter was installed according to Australian Standard, it should tolerate voltage range upto 255v which should not be an issue
- The inverter was installed as default setting (the electrician did not select AUS option in configuration), which cause the system constantly stopped working when the grid reached 250v.

- I contacted the company, they blame the grid provider...
- I contacted the grid provider, it will take them a while to fix it (I agree they also have responsibility to keep this in the range)
- I contacted SMA, the German inverter manufacturer, and been advised the system was not configured according to AUS standard
- I contacted Solar Quotes, been advised high voltage is very common issue, the solar company should test the area before signing the contract and let me know the issue for decision making, which obviously they did not.
- I contacted Consumer Affair, been asked to contact the retailer again...
- I then went back to the solar company, but been told the electrician is too busy to come back...so they got me access to the system and ask me to fix it myself...good job!

After all this mess, the system finally back online however, I missed the first summer after installation...Impressive
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Great people, but better communications needed

Late 2018 the salesman and I had a good discussion and we settled on a 4 kW system of 17 REC panels with a Fronius inverter. Day came for installation and the installers had the wrong roof top diagrams. I had explicitly informed the salesman that no panels could be installed on the slate part of the roof, only on the corrugated steel part. Thus the installers had to improvise. They did a great job installing and working in small attic spaces to install the cables. However, the system had to be delayed because it took a while for my provider to get a smart meter (but can't blame SEA). I put that down to it being Christmas/January. Once the smart meter was working I monitored it with the Fronius app. I knew that the system would be compromised by our shade issue. But I was not aware then that optimisers could be used with shading issues, and I am unsure if the salesman had suggested them. It would have been better if he had suggested it in the interview and made this part of the original plan. I also decided to put three more panels on another part of the roof. In March I called the company and they promptly advised me that they could provide optimisers and they would install three more panels and optimisers for the cost price of the the three new panels. Their best consultant/electrician came out to check and he was great. He told me I could get a bit more out of the system, the optimisers would help, but that the shading was always going to be a disadvantage. OK, the follow-up installation of the extra panels and optimisers (and an extra string to the inverter) went well. Since the optimisers were put on the system is operating at much higher efficiency. Show additional information
Sales and quoting was the reason we went with Smart energy. The guys where punctual and seemed to do a good job. As for tidy well, there was rubbish left on the roof, a couple of chipped tiles even cigarette butts. We contacted them to tell them about this, as well also 1 panel wasn't on the system and this took 3 weeks to fix. On the rubbish, the fellow that eventually came to fix the system didn't seem to bothered about it, say" shrugged it of as part of the job". In my line of work that would be unacceptable , so I would expect a tradie would be the same. Overall I can see the benefit of solar as great way to save money and be better for the whole planet. I am still glad we went ahead with it.
Cheers

Supplier Reply

Dear John, We appreciate your trust at SEA as your Solar Energy System provider, and we apologise for what you have experienced during the installation. We are already handling this concern for proper improvement measures and rest assured that this will not be happening again. If there are any other concerns, please feel free to let us know please do contact us at 1300 732 679. So we can do necessary actions to help you maximise and enjoy your Solar experience better. Have a nice day! Show additional information

Great service

I did a lot of research and the sales staff were very knowledgeable and offered ideas and the leading technology to get the best out of our roof. The installation team did a great job and the system was installed and up and running in a day. Good customer service and follow up that was there to answer questions and made you feel like a valued customer.

Supplier Reply

Thank you for the great review, Alistair! Our team here at Smart Energy Answers is thrilled that we're able to meet your high-quality standards in choosing Solar Energy Solution for your home and for appreciating all team's efforts. We always aim for 100% customer satisfaction, and it sounds like we achieved that goal with you. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679. Have a nice day ahead!








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Waiting for Vic. Gov. rebate

Not installed yet. Waiting for Vic. Gov. to organise rebate, so can not answer the above. Show additional information

Beautiful Installation Could not be happier with my choice

It was a hard decision which Solar company to use but after much deliberation we decided on SMART ENERGY ANSWERS as I loved the Emberpulse monitoring system that they offered. I couldn't believe once I committed to buy how quick the whole process was. After contacted my sales person Adam to tell him my deposit was paid he arranged for my Emberpulse monitor to be delivered the next day and when I paid the the remaining balance my solar was installed less than a week later 2nd August 2019 . The Electrician and panel installers were lovely. Nothing was too much trouble for them they were so tidy and so polite besides being very good and so knowledgeable at what they were doing. Smart Energy Answers arranged for my meter to be changed over with AGL but I was advised to also contact my energy provider AGL myself just to ensure it was done. AGL came out in a few days and swapped the meter over. I am looking forward to my first bill so I can judge how it all works Can Highly recommend Smart energy Answers it was the perfect choice !!

Supplier Reply

Hello Jackie! Thank you for sharing your excellent review with the community and us. We're delighted that you chose us to be a part of your home. At Smart Energy Answers, we put customer satisfaction as our top priority, and we are committed to delivering the best possible service.
We look forward to doing business with you again. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679. Have a great day!
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I bought the “The good solar guide” book by Finn Peacock first prior to seeking quotes from suppliers. Only then was I informed and purchased without regrets Show additional information

Supplier Reply

Hi Shiddij! Thank you for leaving a fantastic 5-star rating for Smart Energy Answers! We appreciate your business and look forward to serving any additional needs in the future. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679. Have a nice day! Show additional information

Very Happy

I got quotes from 10 companies. Only two provided quotes that were tailored to our requirements. Smart Energy Answers provided the best quote in terms of function, information and price. This was followed up by great installation and after sale service.

Supplier Reply

Hi Ross! Thank you for the heartwarming feedback. Yes, here at Smart Energy Answers our goal is to always provide a tailor-made solution that will definitely fit our customers needs. And to always prioritize customer service satisfaction. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679. Have a great week ahead! Show additional information

Helpful process

Happy with the whole process. It all went very smoothly.

Supplier Reply

Dear Leon, Thanks for your review. We’d love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to 1300 732 679 with further comments or suggestions you wish to share. Again, thanks for taking the time to review our business. Have a great day! Show additional information

Great installation

Sales/quoting process was efficient and friendly.
Installation staff knew what they were doing, they were punctual and cleaned up the site on completion.
Customer service was excellent and organised the grid connection

Supplier Reply

Hi Gordon! Thank you for the rewarding review. Here in Smart energy Answers we always make sure to provide quality systems and to deliver remarkable customer service experience. Thank you so much for the appreciation. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679 or visit our website. Have a great day! Show additional information

Highly Recommend!

From the very first meeting with the representative, to the organisation and installation, to the followup with the company, Smart Energy Answers were very friendly, professional and helpful. Everything went smoothly and the installation team were very quick and efficient. Would highly recommend!

Supplier Reply

Hi Jeremy! Thank you for leaving such a wonderful review. We are very glad that you loved the services we have provided. Our dedicated team will be pleased to learn of your high praise. They work very diligently and it will provide them with great inspiration to keep doing what they are doing. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679 or visit our website. Have a nice day! Show additional information

Fantastic job

Michael King is an amazing consultant, nothing was too much trouble, very informative and helpful. The installation team were great, arrived on time, very helpful and did a good job, no mess left, courteous and efficient. Everything was made easy for us. Many thanks

Supplier Reply

Hi Lesley! We're glad that you appreciate Michael King and the whole team's efforts. It is always our goal to provide quality systems but also to deliver an exceptional customer service experience. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679 or visit our website. Have a nice day! Show additional information

Fantastic product and installation

Easy to deal with the sales rep Oren.
The installation was great, the workmanship is perfect
Customer service is beyond expectation

Supplier Reply

Hello Edmon. Thank you for sharing your positive experience with us. We are proud that Oren was able to be of help to you, and we are happy that we have exceeded your expectations. If there is anything else we could help you with, please visit our website or drop us a call at 1300 732 679. Have a great day! Show additional information

Pretty great experience

The design of our system was really pretty exceptional, and targeted to make the most of a big of a unique roof and shading profile. Install was done professionally and the system is performing really well.

Supplier Reply

Hi Ben. We're happy that your system is working well and that you are pleased with our service. We hope you really enjoy the benefits of your solar installation. If we can help you with anything else, please call us at 1300 732 679 or visit our website. Thank you very much! Show additional information

Supplier Reply

Hello Alan. Thank you for the positive review you gave Smart Energy Answers. We hope your system is working smoothly, and that we have addressed any issues you have during the installation. If you'd like to give more feedback, or would need any more help with your system, please do drop us a line at 1300 732 679 or visit our website. Have a great week ahead! Show additional information

Supplier Reply

Hi Barrie. Thank you for sharing your positive experience with Smart Energy Answers. We are pleased to have served your solar needs. We hope you are enjoying the benefits of your solar installation, and that everything is running smoothly. Please do drop us a line at 1300 732 679 or visit our website if you'd like to give more feedback, or need further assistance. Have a great week ahead! Show additional information

Easy As

Everything was done as planned, Sales and installation team were friendly and polite.
They cleaned after afterwards. Could not be happier

Supplier Reply

Hi Bill. Thank you for the positive review. We're glad we met your expectations and that you found our team friendly and polite. It was a great pleasure for us to install your system. We're sure you will enjoy the benefits of your solar energy system for years to come. If you need anything else, please do drop us a line at 1300 732 679 or visit our website. Thanks and have a great day! Show additional information

Fantastic all-round product, provider and service

Overall, we were nothing but impressed by the service and quality delivered by Solar Energy Answers. They responded quickly, gave us a considered solution, were able to install faster than we planned, and did an incredibly tidy job both in terms of the install (looks the goods, no cabling or units getting in the way) and cleaning up after themselves. Further we were impressed that they reconsidered their recommendation of inverter and advised us to go with another one, and met us half way on the cost of the upgrade since it wasn't what they'd originally quoted us on originally. The support service during the purchase process, and afterwards has been great too. If every installation service worked like SEA do, customers would never have to worry. Highly recommended.

Supplier Reply

Thank you Gareth for the kind review. We're very happy to have been able to meet your specific needs and that you got your installation sooner than you expected. If there's anything else you need, please drop us a line at 1300 732 679 or visit our website. We'll be glad to assist you in any way we can. Have a great day! Show additional information

Professional installer

Quoting was clear, installation was on time, clearly professionally done, everything left tidy.

Followup was good when I couldn't access the Powerplay app.
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The reason for rating “average” for some of my responses was that there was a lack of coordination between the supplier, installer, electrical retailer and the distributor - which has resulted in the system still not operating optimally 2.5 weeks after installation.

Two specific areas were that the electricity retailer (Energy Australia) has still not installed the smartmeter, and that the electricity distributor (Essential Energy) intermittently oversupplies voltage to site - which means that the inverter shuts off the solar generated power to the house, and sources power solely from the Grid.

The efficiency of the installer (Tilstons Electrical) was good, and their timing was prompt.

My contact with SMART Energy has been professional and technically knowledgeable, and helped to explain the difficulties that we have been experiencing.

The really pleasant surprise has been the Emberpulse energy management system. This is great! Even with the current commissioning issues - the system allows me to manage our use of power. This is a system that I can see myself becoming part of my everyday management of our energy usage.

Overall, I put these down the the “teething issues” that can be experienced when doing something for the first time in a rural area. Currently, when the solar system is working, it is brilliant. When it stops due to oversupply from the Grid it is frustrating.
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I am happy with performance of the solar. Had no problem so far. Show additional information
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Still waiting on one component that was ordered and not installed but they have promised it should be installed in next week or so Show additional information
I spoke with the salesperson on the phone. Found him very knowledgeable and helpful. Install timeframe was perfect and the install guys were even better. The followup after install could use a brush up along with their service dept answering an email. Paperwork on use and legal documents had to be chased up by me. But all in all a great job and happy with it. Show additional information
It's difficult to say overall at this time as we haven't yet experienced smaller bills etc. An unknown factor is whether longevity of the system performance correlates with price Show additional information
The initial sales consultant was diligent and helpful, but once money was handed over we were transferred to a different department/consultant that was less helpful. Took a few chase up emails. Show additional information
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Found it strange that a proper, written quote wasn’t provided. Received an email with some costings which turned out to be in error and then just got a contract to sign, minimal information about the panels and inverters was supplied. I would have liked a detailed quote which I could then discuss with my wife regarding the pros and cons of different options but just had to rely on my memory from the apppointment to describe the different options. Both companies who quoted failed to give a detailed quote. The face to face appointments were an unnecessary waste of time as each salesperson didn’t look at any of the physical attributes of the house but relied on air photos and a computer programme. The whole “appointment” could have been done over the phone and saved everyone some time and money. There also seemed to be a push to install as big a system as they could fit on the roof as opposed to a system that actually met our demand. Seems to be more focus on securing extra STC’s rather than a system that is fit for purpose. Installation was fast and so far it seems to have gone smoothly. Now just waiting for the electricity supplier to do their thing so we can start saving. Show additional information
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Very pleased with the whole process. Show additional information
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Chose 10.2kw (30 panels), Fronius inverter and 8.2kwh Sonnen battery. Also took Sonnen as electricity retailer. Sonnen and Smart Energy are excellent with their service and responses. System commissioned today afternoon but all is looking very good. Sonnen app is excellent too.

Altogether very happy at the moment with your advice, Smart Energy and Sonnen. Hope it stays like that.

Regards and thank you,

Nick
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The system was supplied as per our specification and the install was carried out on time and on budget. The sales and consultancy was first rate and the installation staff were couteous, on time and very clean in their work.

The only issue that I can flag is that there is a minor tidy up required for the installation (one train of panels needs to be reseated and aligned for what is mainly aesthetic reasons). This has been logged with the supplier and they still to get back tome with a time for rectification.

Overall, system performance is on the advertised and install quality is good. The staff at all levels are professional and knowledgeable.
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Fantastic service

Fantastic service. Installation was very efficient and was done quickly. Show additional information
Everything has been fine but where they said they would do all the paperwork with the provider, this didn't happen until I initiated it. In fact, it was only because I was speaking to our provider about rates that I asked them if they had our paperwork. They didn't so I had to chase it up with Solar Energy Answers. SEA then sent in the paperwork but left out a vital letter from Ausgrid which again I had to chase up. Was disappointed I had to do this. Once our meter box has been adjusted SEA will need to come back. Show additional information

Detailed consultation, high quality product and strong customer service

- Quotation involved a home visit with an in-depth discussion about my house suitability, as well as energy and financial objectives. The consultant was a highly knowledgeable technical expert, rather than just a salesperson.
- Follow-up quotation was detailed and provided two main options, but it could have been presented more professionally as a documented quote, including terms and conditions, rather than the email quote I received. The consultant was also hard to follow up with to answer questions as I understand he was very busy doing other home visits. Perhaps this could have been handed over to the in-house customer service team for a more efficient process.
- Installation went smoothly and the accredited installer explained the whole process well. The only issue was that dust from drilling into the wall was not swept up afterwards.
- Follow-up customer service was very good. They helped me with several issues I had with my home wiring and the meter upgrade process with the installer. They also came out (free of charge) to inspect a panel that I mistakenly thought was damaged (it turned out to be an optical illusion caused by water on the panel after rain). These were not issues caused by the installer, but they were nonethelss very helpful in resolving them.
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Daniel was professional and knew what he was talking about. Service was excellent, explained the different types of configurations I could get. The installer came on time and they were efficient in getting everything done, when i asked if i could move the inverter to another location (not next to the meter box as it will cook) - no problem at all. Show additional information
Still having teething issues with the system however the installer is working through these problems as we speak. Show additional information
Installation was so quick that we’re still waiting for our smart meter!

Everyone I dealt with, from John Tagliano who came and discussed options at our home, to the guys installing, were wonderful to deal with.
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Quality with professionalism

Very punctual & polite. Listened to our requirements and were able to do installation in the way we wanted. Show additional information
I obtained quotes from 14 solar installer companies ultimately choosing SMART Energy Answers (SEA), whose NSW headquarters is located at Parramatta Road, Auburn.

SEA was one of a number of companies recommended by Solar Quotes, a mine of information on solar, thanks Finn!

I was immediately impressed by SEA’s energy specialist and consultant, Daniel Kim, whose comprehensive knowledge and expertise was formidable. His SEA quote for a well-thought out, high-quality 13.1 kW system was very reasonable and less expensive than many inferior-quality quotes of other installers.

The owner and managing director of SEA, Sam Husband, is a no-nonsense, hands-on bloke, who solved my old 3KW non-functioning solar panel system with a new inverter and enabled me to change from a relatively expensive Elgas hot water system to a highly efficient Stiebel Eltron WWK 302 hot water heat pump. The Stiebel Eltron installers placed the pump in a much better position than that used by Elgas, ensuring virtually-instant hot water throughout our large house, instead of having to wait 20 secs for hot water, as was the case with the Elgas system. The cost of running the Stiebel Eltron is zilch, as the electricity is generated from the solar panels.

SEA’s Admin and Scheduling Manager, Joe Liberale, ensured a quick start to the solar installation, which was smoothly carried out in a day-and-a-half, despite inclement weather, by SEA’s very efficient team of knowledgeable, young installers.

My new system comprises 41 REC 320 watt solar panels, with SolarEdge optimizers, arranged over the North, East and West facing roofs to ensure good solar reception throughout the day. From about 6.30am in the East to 5pm in the West, the sun so-far has provided a late-Autumn average of 37.7 kWh from my combined system through the SolarEdge SE10000H inverter, much of which gets exported to the grid for a feed-in tariff payment to me. My system enables full monitoring through the SolarEdge web app showing solar production, home consumption, electric energy imported from the grid, and electric energy exported to the grid in a colour-coded hour-by-hour graph as well as through numerical data. Moreover, the SolarEdge monitoring app provides a layout of the instantaneous power through each of the 41 solar panels, so it is easy to check whether everything is working ok.

Basit Ali, the Tech Support and Operations Manager, provided me with a comprehensive user manual for my newly-installed system covering system details and expected performance, equipment supplied, an electrical diagram, system operation general description, shutdown & maintenance procedures and schedules, trouble shooting guide, equipment manufacturers’ documentation, warranty information, PV Array mounting system certification, installation and commissioning checklist, and the installers and designers declaration of compliance. Additionally, Basit was very helpful in answering all the queries I had simply and promptly.

In short, I can wholeheartedly recommend this professional team of experts for a really top-notch solar solution, which fully lives up to the company name, SMART Energy Answers.
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Always available, superb customer service!

From day one when SME consultant Oren visited our home the the customer service was outstanding. He was always available to answer any questions and put a lot of effort and attention into keeping us happy and up to date. The installers were very professional and friendly and did a quality installation. Our panels are producing the power that we expected and we're now waiting for our energy provider to install a smart meter.
I cannot fault Smart Energy Answers in any aspect of the way that they run their business and have no doubt at all that any follow up help will be forthcoming if required. Thank you guys.- Tom.
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Friendly Solar Installer

I heard the solar system but I don't fully understand how it works and what system equipment are good and suitable to my house. The SMART Energy Answers consultant was very helpful and told me the info in details. The installation arrangement was quick and efficient, besides the installers were very friendly and the system was completed neatly. The after service is good although I have encountered a little communication problem in the portal setup. Show additional information

Great service and installation. Very professional

Very good company to do business with. The installation went without a hitch. Very satisfied Show additional information
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Highly Recommended

Very friendly, happy to do multiple quotes for me for different sized systems and different products to compare. Great communication throughout. Installation team were punctual and friendly. Quick to answer questions after installation and guide me through grid connection and claiming my rebate. Highly recommended. Show additional information
I am waiting for the rebate to begin again for installation. Show additional information
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