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Smart Energy Answers Reviews

Based on 19 reviews

  • 5 star 2
  • 4 star 17
  • 3 star 0
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.11
  • System Quality
    4.47
  • Customer Service
    4.44
  • Installation
    4.53

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About Smart Energy Answers, Solar Installers

With over 8 years of experience in the solar energy field, Smart Energy Answers brings together the knowledge and professionalism to provide you with the highest quality energy solutions for your individual needs.

Smart Energy Answers has an extensive team of designers, electricians, engineers, and technicians specifically trained in all areas of solar generation power systems.

They have in-house Clean Energy Council (CEC) accredited installation teams and CEC accredited designers and engineers, and their MD Sam is well known in the industry for the quality of his installation designs and workmanship and for having physically installed and commissioned the largest commercial Tesla Powerwall Installation in the world.

Smart Energy Answers is a certified installer of Sonnen and LG Chem Batteries, Flex Powerplay Solutions, Schneider Electric Push Home Automation and Tesla Powerwall.

Smart Energy Answers Solar Reviews

Very happy with Smart Energy Answers, ONLY. Show additional information
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Recently got a new 6kW solar system installed and so glad I went with Smart Energy Answers! Very impressed with the whole process from the initial contact with the Consultant, who came to my home and explained things very well (thankfully, without high pressure sales tactics), to the excellent post installation follow up and customer service. The installers were also fantastic - arrived exactly when they said they would, were very polite, patiently answered my endless questions, took great care to not only ensure that everything worked correctly but that it looked good too, and left the place spotless. On top of that, it was only 4 weeks from start to finish! I feel very confident that if I have any further questions, or any issues arise in the future, they will be quickly and effectively addressed. This company was a pleasure to deal with. Highly recommended! Show additional information
Initially we were looking for a Sonnen battery storage solution as well, but after reading your reports on the ROI of storage batteries and also reading other reports we decided to shelf this for a while until battery storage becomes more cost effective. Thanks for the informative email newsletters that we receive regularly fro SolarQuotes. Show additional information
What lve bought will be a good system for my needs Show additional information
I have an odd shaped roof with tree shading issues.
I was restricted to 19 panels spread across 3 different roof angles. I ended up choosing smart energy answers over solaray because of the better inverter and commitment to install was much faster. 2 weeks to install once I paid the 10% deposit.
I ended up getting 19 x 300w flex panels all with panel optimisers & one of the new 6kw Solaredge HD inverters installed. 12 year warranty on both panels and inverter.
The maximum power output is only hitting about 4kw in the middle of the day which is lower than I expected, but made sense once the individual panel monitoring was configured as my PV system is split across three different roof angles east 6 panels, north 7 panels and western 6 panels. The monthly predicted system outputs provided by the PV designer is pretty accurate. I am currently getting 21-23kwh on sunny days since installation on April 19 2018.
With the larger solaredge inverter I can also add additional panels or higher capacity panels if the price reduces in the future. Do your homework by getting information from this site before investing in Solar and don't be afraid to ask for quotes from as many solar installers to get the best system available for your budget.
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My current usage is approx 15 kWh per day. I am single, live by myself. However I plan to do extensions next year ( two bedroom granny flat to rent out )so decided to install a system with plenty of capacity and redundancy . My system consists of 22 x 327w Sunpower panels, Sonnen 8kWh batteries, Solaredge inverter 6kW SE 6000HD, 25year warranty Show additional information
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Norman the sales person spent a couple of hours with us explaining the solar industry, trends, future potentials and government risks (poor energy planning) and the value of solar real-estate (a focus of kW density per usable square meter) that price did not become a factor in the discussion. Show additional information
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A couple of issues with the install, so I phoned the team and they came back and fixed the problems. Show additional information
Came to house to check requirements
Time from quote to install 2 weeks
The owner on site day of install
Small business great customer service
Installation exceptional
SYSTEM is great
Trina panels
Fronius inverter
Fantastic
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I have a lot of shading issues from neighbours trees in the morning, so I went with the recommended SolarEdge optimisers with Sunpower panels. Salesman was very helpful and worked hard for my business. From the time of first contact to having the system installed was less than a month, much sooner than expected. Electrical install was done very well, however had to get them back to fix up the panels on the roof as they were not installed square on the roof. Owner of the business promptly came back and showed his crew how to do it properly. Now I have a system that looks as good as it performs! Thanks also to SolarQuotes for passing on my details so that Smart Energy Answers could get in touch with me and provide the initial quote - very helpful. Show additional information
- had access to best gear. Sunpower and SolarEdge
- very quick turnaround on installation. Just over 2 weeks from deposit to install date.
- had own installation team. No subcontractors.
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The installer Sam Husband was very helpful and took down a 10 meter TV aerial to prvent some overshadowing of the panels. This was a hazardous operation that I was very glad took place. Show additional information