Smart Energy Answers Reviews
4.5
Leave a review Based on 199 ratings Aus Ranking
- 5 star 64
- 4 star 111
- 3 star 22
- 2 star 2
- 1 star 0
Average Customer Review
- Value 4.35
- System Quality 4.57
- Customer Service 4.46
- Installation 4.58
Timeline
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With over 8 years of experience in the solar energy field, Smart Energy Answers brings together the knowledge and professionalism to provide you with the highest quality energy solutions for your individual needs.
Smart Energy Answers has an extensive team of designers, electricians, engineers, and technicians specifically trained in all areas of solar generation power systems.
They have in-house Clean Energy Council (CEC) accredited installation teams and CEC accredited designers and engineers, and their MD Sam is well known in the industry for the quality of his installation designs and workmanship and for having physically installed and commissioned the largest commercial Tesla Powerwall Installation in the world.
Smart Energy Answers is a certified installer of Sonnen and LG Chem Batteries, Flex Powerplay Solutions, Schneider Electric Push Home Automation and Tesla Powerwall.
Smart Energy Answers Solar Reviews
They do what they say, they say what they do, good
Quoting process was simple, Installation was smooth, customer service was excellent. Show additional informationPrompt Professional and Efficient Installers
We selected Smart Energy Answers as they presented the best and most cost-effective solution. The salesperson, Daniel, was very professional - arriving at the appointed time, presenting the solutions suitable for our site and patiently responding to our detail-oriented questions. We were quite comfortable going through these details after having gained sufficient knowledge beforehand from the Solarquotes site. Upon reflection, we believe we have selected the best cost-effective system at the time. The installation was done about 3 business days after signing the contract. The installers arrived promptly at 7am. After completing the physical installation, they provided us with pictures of the installed panels as we could not really see these (2-storey house). Also went through the basic operation of the system including installing the iPhone App and connecting the inverter to our network. SEA sent the certificate of compliance to our energy supplier. It took 3 weeks (15/7/19) for the supplier to swap us over to a smart meter. Apparently this is the standard lead time.We decided to change suppliers (after 22 years) after a month of the system being commissioned due to rates.
This is where our Solar journey got interesting. We received our first electricity invoice from our new supplier in Feb 2020. There were actually 2 invoices covering 6 months. We were surprised to see that our bills have not actually improved as expected. Upon checking the invoice details, no mention was made of the FIT. Our system meanwhile reports the Exported energy at 3.69 MWh for the 2 invoiced periods.
Looking back, we clearly indicated on the online form that we have Solar installed in our property. The Customer Service representative of the current supplier explained that our address is not listed in the national Solar database as having Solar installed hence they relied on that information rather than confirming with us. Not sure how this can happen as our previous supplier had already been crediting us with the exported energy.
This is currently being resolved and we hope that the outcome would be satisfactory. Lesson learned - never assume that suppliers will always get it right.
Anyway, regardless of this mishap, installing solar was still a good investment. And thanks to the education provided by Solarquotes, we wouldn’t have been convinced to go Solar. Show additional information
Professionally installed system and service
Smart Energy Answers provided a friendly and professional service from start to finish (sales, installation and post installation follow up work). The installation team did a fantastic job under difficult conditions because it was raining on and off on the day of the installation. The system (including the monitoring system) is working well. Show additional informationReview removed at the request of the reviewer
Learn MoreAfter sales service
We were pushed toward a solar edge being told we can see online our usage power to grid etc only after installation to do this would be another 700 dollars and we can see a logical and practical view of our panels we can see logical view but after several emails we still cant see a physical view as one panel has a very low output and we would like to know which one. Show additional informationWell done job on the installation.
Showed a willingness to negotiate on price, installation went very well, service has been helpful. Show additional informationQuality system, great installation and service!!
Of the 3 companies I dealt with only Smart Energy Answers could provide me with the Solar Edge inverter. I wish I had another company that I could compare quotes with of the same brand of equipment.Sales and quoting process was very good!
Installation was excellent! The installers were very friendly and easy to get on with. They cleaned up very well after the installation.
The customer service was very good. They responded to my request quite sufficiently. Show additional information
Professional Job
Throughout I was most impressed with the sales and installation personnel. To avoid possible delays associated with the Australia Day long weekend, the installation was actually brought forward a week. The system has not yet been connected to the grid, but I have been assured that this has been organised. Show additional informationExcellent job done.
Very professional from the start to end and did an excellent job of installing the system. The team were respectful of our property and pleasant to deal with. Show additional informationSeamless process.
From start to finish Smart Energy were fantastic. They knew exactly what we wanted, answered all our questions plus ones we hadn't even thought about.The installers worked very hard, were efficient and stayed late until the job was complete. Set us up on isolar cloud.
Customer service were very helpful and sent all the paperwork to Energy Aust the next day.
I have been in contact with energy Aust, who advised they have everything, however we are still waiting for them to change the meter.
As it has been 8 working days since installation I will be calling them today for an update Show additional information
Troubled
Sales Rep was fantastic and had answered all our concerns during our initial meeting and subsequent email process to clarify the quote. The company advised that installation was set for the 23rd of December after the deposit was paid. One week out (16th) I sent a return email to that person asking a few questions which also included confirmation of the balance owing. I did not get a response so I forward the email to the Sales Rep on the 18th. I never received a response. At this time I'm feeling nervous that I have been "scammed". The 19th, against my better judgement, I paid an 'extra" deposit to cover the cost of installation. If I have been scammed then I would have just lost more money, but if the installers turned up, then I had paid enough to cover their installation costs. A gamble yes.The installers were fantastic, problem was, the company went on annual leave COB 20th and I could not contact anyone. Got an email on Christmas day advising that the monitoring system was up and running. Then the problems started, the monitoring system only showed production not consumption. Not happy, no one to contact. When the company resumed in January, I find out the that monitoring system that I thought I was getting is another $800 - which I would never have accepted at the quote stage. Received an email with the manual to the system but had to follow this up because there was no attachment. To complicate matters, we switched over to the NBN on the 7th Jan and now the monitoring system shows nothing beyond that date. We checked with our electricity supplier, and they were not advised of our conversion to solar. So I had to chase this up, the paperwork was finally sent on the 16th of January. To be fair, I did receive an email on that date after my contact with the company, advising that my monitoring role and permissions were upgraded so maybe I will be see both production and consumption, but I don't know until the monitoring system (interruption due the the NBN) is resolved .... which is still ongoing as I write this. Hence I have not rated the "quality of the system" as I do not know. On the plus side for the company, they kind of delivered what they said they would but the experience was influenced by the Christmas break and the installation of the NBN. On the negative side for the company, they really need to take a step back and examine their after sales service ....service. Because I've had to, and still am, chasing up the outstanding issues. It would have been easier if I had paid the $ upfront and had everything done on the "installation day" but this was never an option and, how would you know your not being scammed ? PS - after hitting the submit button, the system wants me to rate the quality of the system so my rating is not a true reflection ....... to be continued ...... Show additional informationGreat Service and organised solar company
Best price and service out of 4 companies. Honest, organised and keen to reply to any questions. Sales people not pushy, answered and discussed any concerns and set up the Solar Victoria online directions and helped to get through this process efficiently. Installation due in the next 2 weeks as they return to work after the holiday break. The best price for a top system and thanks to Solar Quotes site I was able to gain a much better understanding of what I was trying to do. Smart Energy Answers has kept in touch and given me direction on the installation process which is upcoming. Thanks. Show additional informationGreat installer ... knowledgeable ... happy to explain whole process.
Great installer ... knowledgeable ... explained and run through the whole process ... great experience. ... thanks. Show additional informationSmart solar were efficient courteous and friendly
Smart solar were efficient courteous and friendly. Salesman knew his stuff... customer service was excellent. Show additional informationSatisfying customer experience
Excellent sales and quoting process. Lots of useful information. Realistic timetable for installationThoroughly professional installation. 4 guys, 5 hours, tidy, considerate, no fuss.
Too early to comment on grid connection. In progress Show additional information
Great product great service, great price
I was impressed at the start of the knowledgable sales person. Communication was great throughout the whole process. The prices was good and I wS guided through the myriad of choices on offer. The installers were so helpful and efficient and friendly, and they turned up when they said they would!! I have no hesitation in recommending this company. Show additional informationSatisfied customer
Friendly staff and installer , installation going smoothly and tidy. I required them to put my inverter inside my garage even though my electric panels is on the other side of the house. But they manage to do it even though there is a bit difficulty due to my house lay out. Show additional informationgood company
answered all questions.tidy and neat installation and thay provide back up service. Show additional informationEasy process and great price. Beat a competitor price easily and the reviews are great
Easy process and great price. Beat a competitor price easily and the reviews for this company were great Show additional informationExcellent personal service
The quoting was detailed and following discussion the final system including the number of panels was agreed in line with my needs.Installation was carried out on time by very friendly and polite installers. The finished the job inn one day, cleaned up any rubbish and ensured that I understood the operation of the system, including helping me set up the system/energy monitoring on my smartphone.
Customer service was excellent from start to finish. They did all the paperwork eg. government rebate, grid connection etc prior to installation.
Supplier Reply
Hello, Tom! Thank you for leaving us a review! We are moved that you loved your experience. Our team will be happy to know about this. We always put customer experience and satisfaction as our top priority, and your recommendation reaffirms the efforts we put in every day. Thank you again for your kind words, and we look forward to doing business with you again. If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have an amazing week ahead!Show additional information
All four installers where very efficient and professional
He was very helpful and informative.Very punctual efficient and friendly
After the installation they helped me with app and organised the changeover of the meters.
Overall very satisfied with the whole process
Supplier Reply
Hi, Chris! Thank you so much for the kind review; we absolutely value your feedback! Here at Smart Energy Answers, we ensure that the process of acquiring the Solar Energy System will remain seamless - from point-of-sales to aftersales. If there's anything you need from our end, please do not hesitate to let us know and we'll do our best to make it possible. You may contact us at 1300 732 679, or you may visit our website. Have a great week ahead!Show additional information
Best solar decision in 2019
I had 15 x LG 350 panels and the Solaredge inverter with optimisers installed. I cannot recommend SEA highly enough for their responsiveness to queries, professional services and a hassle-free, expedient process for solar installation. After seeking quotes via the excellent Solarquotes platform, my contact with Firoz has been nothing short of outstanding. He worked tirelessly over a weekend to provide a quote that was revised several times, coached me the process of securing the Vic solar rebate so that it was effortless and demonstrated his expertise in addressing all my concerns. The team of installers led by Tony were punctual in attendance, efficient and professional in installation. Together , they - as well as my contact with their call centre and Finance dept - provided a customer experience second to none. From getting a quote, to installation, inspection and getting solar monitoring access, the process started on 15 Nov and was complete before Christmas. Now I'm just waiting on my energy retailer to program for solar metering....Supplier Reply
Hello, Ivy! Awesome to hear that you are exceptionally satisfied with Firoz, Tony, and the rest of the SEA team. Customers like you allow us to constantly improve the way we do business. We really appreciate the quick response time sharing your '5-star' experience with us and with the community. We are truly grateful for your kind words and appreciation. If there's anything we can do to help you out in the future, please feel free to contact us at 1 300 732 679. Have a beautiful week ahead! Show additional informationFantastic installer!!!
Great sales team and back office support. Installers were very professional and did a great jobSupplier Reply
Hello, Matthew! We are incredibly thankful that you took the time to leave us this review. Thank you for trusting us to be your Solar Energy System provider. Our Sales Team, Installations Team, Back Office Support, and the rest of our dedicated team worked very hard to satisfy high expectations like yours, and we're glad to know that you're delighted with the result. And if there's anything we can do to help you out in the future, please feel free to contact us at 1 300 732 679. Have a great week ahead! Show additional informationNot Great
The sales person was well informed and nothing was to much trouble, thats where the good stuff ends. After explaining how we would like the solar installed and signing off on a photo that was sent through to us, the lack of communication became apparent as one of the most important pieces of the installation was not done. It says on thear website in house installers treat your house like their own unfortunately not the case broken tiles and rubbish left over the backyard. Our system has been offline for a number of days due to an airconditioning install, after trying to get it back online myself after following the instructions on their website (Emberpulse) to no avail, I have phoned a number of times and emailed to recieve no response from their customer service department hence our system is still offline. NOT HAPPY Show additional informationPleasant experience
Sales person was helpful addable to resolve any queries. The price was in line with other quotes.The installation was a dream. No issues whatsoever.
Supplier Reply
Hello, Terry! We're beyond grateful for your excellent 5-star review. Our team member, Oren, is indeed one of the best Energy Experts here at Smart Energy Answers. We're very pleased to know that you're satisfied with the outcome of our teamwork. If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have a beautiful week ahead! Show additional informationGreat installer
Polite efficient high quality install. My only issue is the office didn’t send the panel locations and we had explained one side of the roof had heritage impact. The installer thankfully confirmed the plan before starting so we could correct the error. Just make sure they send you the drawings. Otherwise great service . We are producing up to 60kw on sunny days do happy with the 10ke systemSupplier Reply
Hello Helen! Thank you for leaving us a review. Our apologies. We're normally recognised for our outstanding attention to detail, and we regret that we missed the mark. However, we're very grateful that you ended up as a happy customer, and that what matters the most. Rest assured that we will take note of your helpful feedback to continuously deliver 100% customer satisfaction. If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have a great week ahead! Show additional informationSeamless experience
Sales wasn't pushy, communications was clear and well communicated. I'd recommend them.Supplier Reply
Hello, Peter! Thank you for leaving us a review and for the recommendation. We are truly grateful for the trust you've given us to be your Solar Energy System provider. Here at Smart Energy Answers, we give our customers enough space and time to think and still be guided, for we know the journey going solar is a complex process. And we're very happy that you're delighted with the outcome. If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have a great week ahead!Show additional information
Satisfactory
From start to finish everything went smoothly. The installation was punctual and they helped with the connection to the gridSupplier Reply
Hello, Janet! Thank you for the review. We are thrilled to know that you're very pleased with the service we have provided and in dealing with our punctual and helpful team. If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have a great week ahead!Show additional information
Premium job for Premium Price
Misunderstanding on panel sizing but quickly sorted. Panels installed as I asked, all good!Supplier Reply
Hi, Rob! Thank you for taking the time to leave us a review. We sincerely apologized for the misunderstanding and rest assured that we will take note of your helpful feedback to ensure that this won't happen again. Thank you again for your trust and patience. If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have a great week ahead!Show additional information
Very satisfactory outcome - most pleased.
Very knowledgeable consultant, punctual with alternative request for better quality system, and able to be contacted with further queries.Installers efficient and punctual, also very willing to answer questions and explain the process.
various payments immediately responded to.
After two days, very happy,
Supplier Reply
Hello Owen! Thanks for leaving us such an excellent 5-star review! We're glad that you loved our services. Our dedicated team will be pleased to hear your kind words; they worked very hard to make sure that our customers receive the best service. If there's anything we can do to help you out in the future, please feel free to contact us at 1 300 732 679. Have a beautiful day ahead!Show additional information
Took longer than expected
The salesperson was very knowledgeable but as they do not do a site visit, when the installing electrician arrived he recommended changes to the design. This made the system more efficient which is a good thing. After accepting the quote in September, our solar system was turned on today (5 December), so the whole process was longer than I expected. However this was mainly due to ACTEWAGL our electricity supplier. Smart Energy Answers were a little difficult to contact- I think they are located in WA and we are in ACT, so issues with time difference. Also the quality of the communications were poor - I always had to chase them up and often their emails were confusing and required additional questions. The Emberpulse system is well worth investing in, even just using it today - it was simple to set up (I didn’t need any help) and provided useful information form the start. Even with the extended time I would still recommend Smart Energy Answers for price and our local electrician was very proficient and did a great installation job.Supplier Reply
Hi Gaby! Thank you for taking the time to leave us a review. We're sorry to hear of what happened and we apologized for any delays caused, we really appreciate you bringing this to our attention. We will use the feedback to improve your experience and to ensure that this won't happen again. Still, thank you so much for your trust and for the recommendation. If there's anything we can do to help you out in the future, please feel free to contact us at 1 300 732 679. Have a splendid day ahead!Show additional information
Very neat installation, and good communication
Smart Energy Answers (SEA) made the whole quote/installation process painless. They provided a quote with three options for different brands of panels. Once I decided to go ahead with the installation it was complete in about two weeks.The salesperson came to my house to take photos of my meter box etc. on the same day I gave SEA the go-ahead.
The installers were very professional and did very tidy work.
Post install they provided me with a 14 page customised user manual (PDF) for the installation as well as the inverter manual from the manufacturer
I initially had problems viewing my usage statistics from the Fronius web site, but SEA fixed that within 5 minutes.
They also made the process of ordering a smart meter from my electricity provider simple by sending me a link to the correct web page, and providing me with a PDF containing all the information I needed to fill out that application.
All in all, I have nothing bad to say about the experience.
Supplier Reply
Hi, Peter! Thank you for taking the time to leave us a wonderful review! It's great to hear that you loved the whole process, from point-of-sales to aftersales. It's nice to know that your system is working well for you and that you had a positive experience with our team. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679. Have a great day!Show additional information
Great Company to deal with. Great installation.
From initial contact requesting a quote all the way through to installation this company was a great company to deal with. Consultants were great, explaining everything I needed to know in basic lingo which I understood. Installation was on time and they made it easy to get connected to the grid. Tradesmen used were great and the place was left neat and tidy. Panels look good on the roof. Would recommend this company to anyone contemplating solar energy.Supplier Reply
Hello, Robert! Thank you for the rewarding 5-star review and recommendation! We work hard to meet expectations like yours, from the point of sale to aftersales, and we're grateful to hear we hit the mark for you. And we'd love to continue providing great service to awesome customers like you! If there's anything we can do to help you out in the future, please do contact us at 1300 732 679 or visit our website. Have a wonderful day ahead! Show additional informationQuick
Everything went on as planned. No issues so far. Happy I chose SEASupplier Reply
Hi, Christo! We're happy to hear that you enjoyed your experience. Thanks for sharing your review with us and the community! If there's anything we can do to make your experience the best, please do not hesitate to contact us at 1300 732 679 or visit our website. Have a nice day! Show additional information
The installation was quick and efficient, the follow up paperwork, no so. It has taken three weeks to get some of the legal requirements finalised.
Show additional information
Sheer Confidence
From the initial meeting with Norman the senior energy solutions consultant through to the design of my system and completion of installation I knew I was in expert hands. It was a seamless journey which only took a few weeks to complete without a single hiccup. The install team arrived promptly and finished 29 panels by mid-afternoon to a very high standard and well secured. There was minimal interruption to my day with the power being off for only 5-10 minutes when the hookup to mains occurred. Have not had any issues yet as it is early days, but I would definitely recommend the team from Smart Energy AnswersSupplier Reply
Hello Kerry! Thank you for sharing your fantastic 5-star experience with the community and us. We're glad that you loved our services. Norman, one of our best consultants here at SEA, and our dedicated team will be grateful to know this; they worked very diligently to guarantee our valued customers receive the highest service. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679 or visit our website. Have a lovely day ahead! Show additional informationJob Well Done
Excellent from Start to FinishSales/quoting process was very thorough with detailed explanations of the options, components and costings
Installation went very well installers were very polite, informative and cleaned up magnificently
Customer Service very good I am very comfortable with Smart Energy
Supplier Reply
Hello, Paul! We are incredibly grateful that you took the time to leave us a heartwarming 5-star review! Here at Smart Energy Answers, we put customer satisfaction as our top priority-from everyone here at SEA. And we are committed in delivering the best possible service. Thank you again for your appreciation. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679. Have a wonderful day ahead! Show additional informationGood service.
Smooth process. Couple of hiccups with the installation but very attentive service to resolution.Supplier Reply
Hi Kieran, thank you for your review! You are a valued customer, and we want to make sure we provide 100% customer satisfaction, we would like to ask if there are any issues you have experienced before, during and/or after the installation. If so, kindly let us know by calling our support hotline 1300 732 679 or by submitting an internal ticket via aftersales.smartenergyanswers.com.au. Have a great day! Show additional informationReally professional and a accommodating
Living in a new townhouse complex I had to arrange for new by law which meant I had to cancel my initial installation. Everyone was great and when I was ready to go ahead. They arranged a fast installation. The team arrived on time and was professional and clean and tidy. The system has worked as described after a month of being installed.Supplier Reply
Hi Tristan, thank you for your review! We are glad that we met what you expected. As a part of SEA family, we want to ensure 100% customer satisfaction; we would like to ask kindly if there are any issues your son has experienced before, during and/or after the installation. If so, kindly let us know by calling our support hotline 1300 732 679 or by submitting an internal ticket via aftersales.smartenergyanswers.com.au. Have a nice day! Show additional information
Couldn't fault them, to date, great customer service, very quick, good communication. Not yet connected to the grid (that's for Ausnet to do).
Show additional information
Fantastic price, quality, customer service and overall experience
Installed a 15kw system.The quoting process was pleasant and straightforward.
Installation was timely, the installers were a pleasure to deal with and our requests were all met with a friendly and polite manner.
Customer service was great.
Overall a great experience, good value for money, we are very happy and highly recommend Solar Energy Answers
Supplier Reply
Hello Yaron! Thank you for leaving us with a rewarding 5-star review and recommendation! We are thrilled that we're able to meet your requirement and for trusting us to be you Solar Energy Solution provider. We always put customer experience and satisfaction as our top priority, and your testimonial reaffirms the hard work we put in every day. Thank you again for your kind words. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679. Have a fantastic day ahead! Show additional information
There is a performance anomaly that we are currently arguing about, and I keep getting seem rolled.
I have SolarEdge optimisers and 5kW inverter and 17 x 315W sunpower panels in 3 groups thus;
9 panels on a flat roof, no shadowing
4 panels facing E at 10°, wall to W produces complete shadow from 0% @ 14:00 to 100% @ 16:00
4 panels facing E at 33°, same wall to W produces complete shadow from 0% @ 11:45 to 100% @ 13:45
On12/3/19, under zero cloud the system gets to full power 3.5kW @11:15, then drops to 2.3kW @ 11:45 before there is ANY overshadowing and the 33° panels are slightly better than 45° from perpendicular to the sun's rays.
After that, there is a much more gradual drop in power as the 2 adjacent E facing 4-panel groups go into shadow one after the other.
To me, as an engineer, the 1.2kW drop over 30 minutes should not occur. And the responses from the previously garrulous Norman Kozlowski have become rather terse. It seems the "optimisers" are stealing about 2kWh a day, and I'm getting no answers. Show additional information
I have SolarEdge optimisers and 5kW inverter and 17 x 315W sunpower panels in 3 groups thus;
9 panels on a flat roof, no shadowing
4 panels facing E at 10°, wall to W produces complete shadow from 0% @ 14:00 to 100% @ 16:00
4 panels facing E at 33°, same wall to W produces complete shadow from 0% @ 11:45 to 100% @ 13:45
On12/3/19, under zero cloud the system gets to full power 3.5kW @11:15, then drops to 2.3kW @ 11:45 before there is ANY overshadowing and the 33° panels are slightly better than 45° from perpendicular to the sun's rays.
After that, there is a much more gradual drop in power as the 2 adjacent E facing 4-panel groups go into shadow one after the other.
To me, as an engineer, the 1.2kW drop over 30 minutes should not occur. And the responses from the previously garrulous Norman Kozlowski have become rather terse. It seems the "optimisers" are stealing about 2kWh a day, and I'm getting no answers. Show additional information
Fast & efficiant
I was overseas...so I dont know. It was supervised by my son.Supplier Reply
Hi Orel, thank you for your review! To ensure 100% customer satisfaction, we would like to ask kindly if there are any issues your son has experienced before, during and/or after the installation. If so, kindly let us know by calling our support hotline 1300 732 679 or by submitting an internal ticket via aftersales.smartenergyanswers.com.au. Have a great day!Show additional information
Definitely Recommended
These guys were the ones who showed the most interest in our business and actually sent a rep out to go over exactly what we required and give us a run down of the diffreent options available. We definitely could've got it cheaper, but we were after dependability and quality and they seemed to have these in spades.Supplier Reply
Hello Pete! Thank you for the review and for trusting us to be your Solar Energy Solution provider! Here at Smart Energy Answers, our goal is always to provide a customised, high-quality system solution that you can depend on and that will perfectly fit our customer's needs. And to deliver an exceptional customer service experience. We're glad that you loved the service we have provided. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679. Have an amazing week ahead!Show additional information
Great service, Great system
Sales and quoting was great, Installation crew did a fantastic job. Every part of the process was on time and accurateSupplier Reply
Hi Bruce, thank you for leaving us such a beautiful review! We’re glad that you loved our services. Our dedicated team will be grateful to hear this, they work very diligently to ensure our customers receive the highest service. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679 or you may visit our website. Have a fabulous week ahead! Show additional informationGood price
The sales process was quick an efficient. I got a great price with a Fronius inverter which I thought was wonderful. An even greater surprise was how quickly the job was scheduled. I was kept up to date every step of the way. Installation appeared to go well on the day and the application for my net meter was submitted very soon after. Unfortunately the inverter began turning itself off and when I called the office they couldn’t give me a date for someone to come out. They also recognised that the online monitoring was not working and needed fixing. I didn’t consider that service to be great and emailed admin contacts in the company for help when nothing had happened more than 7 days later. Not sure if they intervened but I got a call from an electrician the next day. He turned up that day and got the online monitoring working. He’s adjusted the voltage and changed the capacitor (I think that’s what he said). Fingers crossed that there’ll be no more problems.Supplier Reply
Dear Merlene, I apologise on behalf of everyone at Smart Energy Answers. We value and care deeply about our customers. Rest assured that you will have our commitment to improving the way we serve every customer. We are continuously asking for your patience and understanding in case of failures. Until then, please accept my sincerest apologies on behalf of everyone on the team.Should there be anything else that comes up, please do not hesitate to let us know by calling our direct hotline 1300 732 679 or you may submit a service ticket by clicking on this link: https://aftersales.smartenergyanswers.com.au/ which goes directly to our support team to attend to your concerns as soon as possible. Thank you! Show additional information
Nice and Easy!
Our system has been in for just under two weeks and so far is performing just as expected , and as quoted by Smart Energy Answers (SEA).The installation went smoothly and was finished in about half a day. Installation staff were efficient , polite and cleaned up after themselves. A quick demo was provided to show the system was working when turned on.
There was a problem the following day , as disconnecting the power , upset our off-peak load and we had no hot water. This happened to be a weekend. Our installing electrician was away in Albury, so SEA managed to find another of their electricians to come and fix the problem ASAP. ( They even offered, if they could not find one of their own for us to find a local one and they would pay for it, but this was not necessary.) We were impressed, that given a problem, hard to find at system restart as off-peak is, by definition, not working during the day they fixed it quickly.
SolarEdge online monitoring system is great and tells you exactly how much solar power you have generated every day/week/month/year.
I would highly recommend the entire team at SEA.
Supplier Reply
Hi Brad! We are so grateful of your kind words and recommendation. Thank you for sharing your awesome review with us and the community. We work hard to deliver the best service possible, and we're glad to know that you're happy and satisfied with the service we have provided. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679 or visit our website. Have an amazing day ahead! Show additional informationVery efficient install
Sales person was great, came to my house and explained everything in detail followed up with a customised quote and promised installation within three weeks.Install happened 18 days after accepting quote and connection to the grid was done on same day as install. Everything went smoothly and everyone was very clean, tidy and polite.
The panels were installed out of sight as I had requested so cannot be seen from the street.
Supplier Reply
Hi, Maureen! Thank you so much for your wonderful remarks. It was a pleasure doing business with you. We're glad to know that you love how our team here at Smart Energy Answers delivered an efficient and excellent service. It's something we've worked hard on and we're glad that you're delighted with our hard work.If in case you wish to upgrade your system, or whether you experience any issues, concerns, and/or questions in the future, please feel free to reach us at 1300 732 679. I, together with our Support team, will be most happy to help you, and address those concerns. Have a fantastic day ahead!
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Intelligent monitoring
I was sold by the monitoring advice provided: the sales guy framed it sensibly and simply—that the goal to minimise grid power use and maximise my own energy use requires intelligent monitoring (Emberpulse) of my own power available so that I can make a decision whether to use a vacuum or washing machine or air conditioner now or later. (Installation happening next week.)
