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Smart Energy Answers Reviews

Based on 56 reviews

  • 5 star 9
  • 4 star 45
  • 3 star 2
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.18
  • System Quality
    4.57
  • Customer Service
    4.47
  • Installation
    4.60

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About Smart Energy Answers, Solar Installers

With over 8 years of experience in the solar energy field, Smart Energy Answers brings together the knowledge and professionalism to provide you with the highest quality energy solutions for your individual needs.

Smart Energy Answers has an extensive team of designers, electricians, engineers, and technicians specifically trained in all areas of solar generation power systems.

They have in-house Clean Energy Council (CEC) accredited installation teams and CEC accredited designers and engineers, and their MD Sam is well known in the industry for the quality of his installation designs and workmanship and for having physically installed and commissioned the largest commercial Tesla Powerwall Installation in the world.

Smart Energy Answers is a certified installer of Sonnen and LG Chem Batteries, Flex Powerplay Solutions, Schneider Electric Push Home Automation and Tesla Powerwall.

Smart Energy Answers Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
recently installed ,still evaluating after sales implentation Show additional information
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The installation was completed 2 weeks ago. We're waiting for our electricity supplier to install the smart metre. I'll be in a better position to answer the last 4 questions after the smart metre has been installed Show additional information
We will be asking for a bit of coaching in getting the best out of it. Show additional information
I had a problem with panel installation, suspecting damage to the roof. The installer did return and a few adjustments made on the brackets which now line up the panels nicely. Show additional information
It is ridiculous how long it takes between installing the system and when you are finally allowed to turn it on. Show additional information
Initial install was rain interrupted, the team completed the job in a timely manner and kept all arranged appointments. We are extremely satisfied with them and their work and would recommend them highly. We found the whole team operated without any Bull Shit which fits perfectly with our way of doing things. Show additional information
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Installed yesterday... not much to report yet! Show additional information
The installation went very smooth. No problems or extras to pay.
AGL came the day before and installed the new meter.
Just waiting now to see the savings.
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Chose 10.2kw (30 panels), Fronius inverter and 8.2kwh Sonnen battery. Also took Sonnen as electricity retailer. Sonnen and Smart Energy are excellent with their service and responses. System commissioned today afternoon but all is looking very good. Sonnen app is excellent too.

Altogether very happy at the moment with your advice, Smart Energy and Sonnen. Hope it stays like that.

Regards and thank you,

Nick
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The sales person was very knowledgeable about a range of productcs and the future of electricity production & usage.
The installation team were fantastic. Our job was a big job - in my opinion- It was completed just before a huge stom rolled through.
Our neighbors have since asked about our experience & the product - so I think there may be future sales
Solar is confusing when you first start looking - we have done our homework and happy with our choice at this stage.
Looks great on the roof too.
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Still having teething issues with the system however the installer is working through these problems as we speak. Show additional information
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Professional, very responsive, persistent in a good way, fast, tidy, good price. Show additional information
These guys are brilliant!

Now I know why this company have all five star feedback as the service they provide is flawless.
Had a 10.2kw System installed a few weeks ago and it is working perfectly. I chose Smart Energy Answers by spending over 2 months reading the online reviews, comparing prices, researching what I needed and was impressed by the fact that they had such a solid customer service reputation. This was totally backed up by my own experiences in dealing with them.
They also fitted an Emberpulse wireless monitoring system at no extra cost which helps save more energy making predictions and suggestions.
They answered all of my queries patiently and never felt pushy to make a sale.
The team of installers started at 7:30AM and had finished by 3:30PM
I recommended to a friend who is also installing the exact same 10.2kw System with Flex Panels and Fronius inverter
A great team of very hard workers which is so rare to see these days.
Many thanks Guys
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I had my solar system installed yesterday and the experience is fantastic. Sam came to my house two weeks ago conducted a very detailed analysis of my roof, explained everything I need to know about solar and leave me with a very competitive quote. Two weeks later, Dave and Darren’s team came at 7am as promised and finished the job in the early afternoon including taking my old system down. Dave explained the whole process in detail before they start the job and demonstrated how to use the system after they installed everything. Everyone in the team are professional, polite, very efficient and truly knows what they are doing .The solar panels look great on my roof and already generate many Killowatts as expected. Thanks guys for the great job. Highly recommend Smart Energy Answers to anyone interested in solar Show additional information
Been trying to get in touch with them since the installation but had no response yet. Show additional information
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Sam and the team at Smart Energy Answers, especially Daniel spent a lot time with me making sure my questions were answered without restriction. The support was top class and the confidence I have in them is of the highest rating.

The system was installed just this past week, so I will have to wait a little before I see the returns, however I do feel confident in the purchase and the team behind it.
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Sales and installation staff friendly and professional. I would recommend them to my friends. Show additional information
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It was only finiahed friday so have yet to experience the service Show additional information
From start to finish the team at Smart Energy Answers were professional, friendly and delivered what they promised. I was amazed by the quality of their work and efficiency of the whole process. It is rare that you can ask for something and it get done without having to chase up anything. These guys don't give a 100% percent they give 200!! Show additional information
Very happy with Smart Energy Answers, ONLY. Show additional information
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Recently got a new 6kW solar system installed and so glad I went with Smart Energy Answers! Very impressed with the whole process from the initial contact with the Consultant, who came to my home and explained things very well (thankfully, without high pressure sales tactics), to the excellent post installation follow up and customer service. The installers were also fantastic - arrived exactly when they said they would, were very polite, patiently answered my endless questions, took great care to not only ensure that everything worked correctly but that it looked good too, and left the place spotless. On top of that, it was only 4 weeks from start to finish! I feel very confident that if I have any further questions, or any issues arise in the future, they will be quickly and effectively addressed. This company was a pleasure to deal with. Highly recommended! Show additional information
Initially we were looking for a Sonnen battery storage solution as well, but after reading your reports on the ROI of storage batteries and also reading other reports we decided to shelf this for a while until battery storage becomes more cost effective. Thanks for the informative email newsletters that we receive regularly fro SolarQuotes. Show additional information
What lve bought will be a good system for my needs Show additional information
I have an odd shaped roof with tree shading issues.
I was restricted to 19 panels spread across 3 different roof angles. I ended up choosing smart energy answers over solaray because of the better inverter and commitment to install was much faster. 2 weeks to install once I paid the 10% deposit.
I ended up getting 19 x 300w flex panels all with panel optimisers & one of the new 6kw Solaredge HD inverters installed. 12 year warranty on both panels and inverter.
The maximum power output is only hitting about 4kw in the middle of the day which is lower than I expected, but made sense once the individual panel monitoring was configured as my PV system is split across three different roof angles east 6 panels, north 7 panels and western 6 panels. The monthly predicted system outputs provided by the PV designer is pretty accurate. I am currently getting 21-23kwh on sunny days since installation on April 19 2018.
With the larger solaredge inverter I can also add additional panels or higher capacity panels if the price reduces in the future. Do your homework by getting information from this site before investing in Solar and don't be afraid to ask for quotes from as many solar installers to get the best system available for your budget.
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My current usage is approx 15 kWh per day. I am single, live by myself. However I plan to do extensions next year ( two bedroom granny flat to rent out )so decided to install a system with plenty of capacity and redundancy . My system consists of 22 x 327w Sunpower panels, Sonnen 8kWh batteries, Solaredge inverter 6kW SE 6000HD, 25year warranty Show additional information
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Norman the sales person spent a couple of hours with us explaining the solar industry, trends, future potentials and government risks (poor energy planning) and the value of solar real-estate (a focus of kW density per usable square meter) that price did not become a factor in the discussion. Show additional information
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