Smart Energy Answers Reviews
4.4
Leave a review Based on 78 reviews
- 5 star 12
- 4 star 61
- 3 star 5
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.13
- System Quality 4.56
- Customer Service 4.43
- Installation 4.59
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With over 8 years of experience in the solar energy field, Smart Energy Answers brings together the knowledge and professionalism to provide you with the highest quality energy solutions for your individual needs.
Smart Energy Answers has an extensive team of designers, electricians, engineers, and technicians specifically trained in all areas of solar generation power systems.
They have in-house Clean Energy Council (CEC) accredited installation teams and CEC accredited designers and engineers, and their MD Sam is well known in the industry for the quality of his installation designs and workmanship and for having physically installed and commissioned the largest commercial Tesla Powerwall Installation in the world.
Smart Energy Answers is a certified installer of Sonnen and LG Chem Batteries, Flex Powerplay Solutions, Schneider Electric Push Home Automation and Tesla Powerwall.
Smart Energy Answers Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Smart Energy Answers were efficient in all respects - from initial contact through installation & followup
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I'm very satisfied with their service and products.
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My Solar Edge Converter is over 24hrs installed and is not working. No one knows why yet but I had to contact the electrician to get him to hurry the process up. No solar energy yet but it all looks good.
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There was very little to tell the 3 providers apart as they had similar products, prices etc. The thing that got us over the line with Smart Energy Answers was that they sent a sales person out to our house. This meant that we were able to discuss it together (my husband, salesperson and me) and consider different options - requesting prices for different combinations. Smart Energy Answers were good - no complaints.
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I rated customer service as 4 [good] rather than fantastic because I'm waiting for 6 more panels to be installed. Out of the 30 panels contracted, 24 panels for installed as the supplier / installer ran out of stock. I've promised the missing panels to arrive within a month to complete the installation. Overall I am very satisfied. The system is top notch, and the installation went smoothly and the people I've dealt with have been friendly, helpful, and top.
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Very satisfying. Installers very professional in all aspects--friendly attitude, pleasant and co-operative, on time start and leader of group remained after team had left to repair and strengthen one of the roof ridges which a previous roof tiler had damaged. Team members were most willing to explain various aspects of the installation and answered all my questions willingly and patiently. Also the original salesperson/consultant was efficient, friendly, professional and informative from beginning to end and I look forward to dealing with the company and would highly recommend them to family and friends.
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Great system and overall every quote for a system above 5kw was $9000 + which went against estimates online etc.
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I haven't down-rated Quality of System or Customer Service for any reason other than I don't feel I've had enough experience to know for sure yet. The system components are all top rated so hopefully it will prove to be fantastic and customer service has been absolutely fine so far but I haven't had to call on it for anything significant.
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I can strongly recommend Smart Energy Answers, I had a great experience using this provider. I had my system installed across 2 different roofs which was a rather complicated setup. Norman and Sam with team did a great job installing the system. It looks fantastic and the system is working perfectly. Strongly recommended if you are after a serious and professional provider!
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Only company to come to site to quote. Our home has some significant difficulties with installation. Good installers,broke a few tiles, thankfully had enough spares, Sam Husband did the inverter install and is clearly very experienced.
Overall pretty happy. Show additional information
Overall pretty happy. Show additional information
I bought the �The good solar guide� book by Finn Peacock first prior to seeking quotes from suppliers. Only then was I informed and purchased without regrets
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recently installed ,still evaluating after sales implentation
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The installation was completed 2 weeks ago. We're waiting for our electricity supplier to install the smart metre. I'll be in a better position to answer the last 4 questions after the smart metre has been installed
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We will be asking for a bit of coaching in getting the best out of it.
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I had a problem with panel installation, suspecting damage to the roof. The installer did return and a few adjustments made on the brackets which now line up the panels nicely.
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It is ridiculous how long it takes between installing the system and when you are finally allowed to turn it on.
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Initial install was rain interrupted, the team completed the job in a timely manner and kept all arranged appointments. We are extremely satisfied with them and their work and would recommend them highly. We found the whole team operated without any Bull Shit which fits perfectly with our way of doing things.
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Installed yesterday... not much to report yet!
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The installation went very smooth. No problems or extras to pay.
AGL came the day before and installed the new meter.
Just waiting now to see the savings. Show additional information
AGL came the day before and installed the new meter.
Just waiting now to see the savings. Show additional information
Chose 10.2kw (30 panels), Fronius inverter and 8.2kwh Sonnen battery. Also took Sonnen as electricity retailer. Sonnen and Smart Energy are excellent with their service and responses. System commissioned today afternoon but all is looking very good. Sonnen app is excellent too.
Altogether very happy at the moment with your advice, Smart Energy and Sonnen. Hope it stays like that.
Regards and thank you,
Nick Show additional information
Altogether very happy at the moment with your advice, Smart Energy and Sonnen. Hope it stays like that.
Regards and thank you,
Nick Show additional information
The sales person was very knowledgeable about a range of productcs and the future of electricity production & usage.
The installation team were fantastic. Our job was a big job - in my opinion- It was completed just before a huge stom rolled through.
Our neighbors have since asked about our experience & the product - so I think there may be future sales
Solar is confusing when you first start looking - we have done our homework and happy with our choice at this stage.
Looks great on the roof too. Show additional information
The installation team were fantastic. Our job was a big job - in my opinion- It was completed just before a huge stom rolled through.
Our neighbors have since asked about our experience & the product - so I think there may be future sales
Solar is confusing when you first start looking - we have done our homework and happy with our choice at this stage.
Looks great on the roof too. Show additional information
Still having teething issues with the system however the installer is working through these problems as we speak.
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Professional, very responsive, persistent in a good way, fast, tidy, good price.
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These guys are brilliant!
Now I know why this company have all five star feedback as the service they provide is flawless.
Had a 10.2kw System installed a few weeks ago and it is working perfectly. I chose Smart Energy Answers by spending over 2 months reading the online reviews, comparing prices, researching what I needed and was impressed by the fact that they had such a solid customer service reputation. This was totally backed up by my own experiences in dealing with them.
They also fitted an Emberpulse wireless monitoring system at no extra cost which helps save more energy making predictions and suggestions.
They answered all of my queries patiently and never felt pushy to make a sale.
The team of installers started at 7:30AM and had finished by 3:30PM
I recommended to a friend who is also installing the exact same 10.2kw System with Flex Panels and Fronius inverter
A great team of very hard workers which is so rare to see these days.
Many thanks Guys Show additional information
Now I know why this company have all five star feedback as the service they provide is flawless.
Had a 10.2kw System installed a few weeks ago and it is working perfectly. I chose Smart Energy Answers by spending over 2 months reading the online reviews, comparing prices, researching what I needed and was impressed by the fact that they had such a solid customer service reputation. This was totally backed up by my own experiences in dealing with them.
They also fitted an Emberpulse wireless monitoring system at no extra cost which helps save more energy making predictions and suggestions.
They answered all of my queries patiently and never felt pushy to make a sale.
The team of installers started at 7:30AM and had finished by 3:30PM
I recommended to a friend who is also installing the exact same 10.2kw System with Flex Panels and Fronius inverter
A great team of very hard workers which is so rare to see these days.
Many thanks Guys Show additional information
I had my solar system installed yesterday and the experience is fantastic. Sam came to my house two weeks ago conducted a very detailed analysis of my roof, explained everything I need to know about solar and leave me with a very competitive quote. Two weeks later, Dave and Darren's team came at 7am as promised and finished the job in the early afternoon including taking my old system down. Dave explained the whole process in detail before they start the job and demonstrated how to use the system after they installed everything. Everyone in the team are professional, polite, very efficient and truly knows what they are doing .The solar panels look great on my roof and already generate many Killowatts as expected. Thanks guys for the great job. Highly recommend Smart Energy Answers to anyone interested in solar
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Been trying to get in touch with them since the installation but had no response yet.
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