Smart Energy Answers Reviews
4.5
Leave a review Based on 269 ratings Aus Ranking
- 5 star 98
- 4 star 145
- 3 star 25
- 2 star 1
- 1 star 0
Average Customer Review
- Value 4.39
- System Quality 4.63
- Customer Service 4.55
- Installation 4.65
Timeline
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Smart Energy Answers (SEA) is Australia’s leading solar solutions provider with Head Office in Sydney. With a decade of collective experience in the field, our team has completed over 5,000 residential and commercial installations. We have an extensive team of designers, electricians, engineers, and technicians specially trained in all areas of solar generation power systems.
SEA is proud to have attained the highest accreditation level in Australia. As a CEC Approved Solar Retailer, we are committed to helping communities gain energy independence through the latest technologies and high-quality services.
Our Operations Director Sam is well known in the industry for the quality of his installation designs and workmanship and for having physically installed and commissioned the largest commercial Tesla Powerwall Installation in the world.
We are also a certified installer of LG Solar, REC Solar, Canadian Solar, Seraphim, Longi, SolarEdge, Fronius, Sungrow, sonnenBatterie, LG Chem and Tesla Powerwall.
We install systems and have Operation Centres in Sydney, Melbourne, Canberra, Adelaide, Brisbane, Central Coast, Newcastle, Wollongong, and Orange. Contact us on 1300 732 679 or [email protected] for more information.
The SMART Difference
· Complex decisions made simple – because our experienced consultants are committed to helping you make an informed decision by providing a tailored assessment of your energy needs, future thinking.
· Buy quality, buy once – because we combine the best workmanship with some of the most superior products on the market today.
· Exceptional customer care – because our ultimate goal is to make our customers happy and to provide a delightful experience.
· Savings guaranteed – because our customers can benefit from our industry-leading performance guarantee, ensuring that you receive the best possible long-term outcome.
Smart Energy Answers Solar Reviews
Beautiful job.
Customer service is always good, they always get straight back to you with any query. Installation was done very neatly and the installation technician was very nice. Show additional informationGood job, professional finish
Very happy with the quality of work, and the system. Show additional informationUpdated review.
This is my 2nd review. I have no complaints solar panels are they are working perfectly. My electricity bill is way down with is the main reason why I brought it. The panels are doing the job and I had no problems at all . Very happy Show additional informationGreat service with no hassle
The team at Smart Energy Answers were really informative and worked to get the best solution for my site conditions. From there communication was great leading up to the install. The install went perfectly well with absolutely no hassle. Happy to recommend them! 5 stars Show additional informationFlawless service from start to finish
The whole process with Smart Energy Answers (SEA) was flawless from the time spent with the salesperson to understand my need and work through different options and details to the final installation. SEA was not only the quickest to provide quotes but they also gave us some time to work through different options and pros/cons to suit our needs. Once confirmed, the installation went without a hitch. The designer sent through the proposal for the panel arrangement and was happy to work with us to re-configure slightly. The installers that arrived on the day of installation were punctual, knowledgable and installed the panels and inverters cleanly. Their workmanship was of high quality, cleanly re-using previous conduits where appropriate to run cables down from the root. The lead installer also spent time afterwards to clean up and to help us configure the inverter to connect to our WiFi. We have since enjoyed the benefits of solar and are looking forward to reaping the medium / long term benefits. Show additional informationOverall pretty good experience
Received 3 quotes. All returned written quotes punctually. 2 did on-site quote and 1 was only online.In the end 2 quoted ok like for like products so I went for one that was able to provide more discount.
Installation was excellent. They arrived at 7am and finished by midday. They were very polite, cleaned up after themselves and left everything as it was when they arrived. Show additional information
Smart Energy was excellent in all respects.
All of the above were positive. I choose Smart Energy supplier because-- They were quick to respond with a comprehensive proposal and the salesperson was very much across all aspects.
- The price was similar to the other (brief) quotes that I received.
- They provided a quick installation date.
- They advised a switch to AGL as my power supplier because of their very good feed in tariff and free solar meter.
- The installation crew were responsive to my suggestions (I am a retired Electrical Engineer).
- The installation was completed in one day and the general installation quality was very satisfactory.
- They assisted me post installation with the AGL meter installation etc. Show additional information
Happy so far
Sales process was good, product very competitive. Installation all smooth. Just not 100% happy with the inverter cover which is ugly and intrusive. Beware of the size of the awning if they say you have to have one. Show additional informationGreat and smooth installation process
I received 3 quotes through Finn Peacock’s site. I also watched the videos and read the information on his site so that I knew what I wanted for our home. We went with Smart Energy Answers because the sales person, Daniel. He was very knowledgeable and answered all my questions. We went with LG solar panels with solar edge inverters. The installers arrived promptly on the scheduled day. They were polite and professional and cleaned up afterwards. Smart Energy Answers also organised the grid connection. I am very satisfied with my overall experience and would definitely recommend reading the information already available on Finn Peacock’s site. Show additional informationQuality system, great installation and service!
Of the 3 companies I dealt with only Smart Energy Answers could provide me with the Solar Edge inverter. I wish I had another company that I could compare quotes with of the same brand of equipment.Sales and quoting process was very good!
Installation was excellent! The installers were very friendly and easy to get on with. They cleaned up very well after the installation.
The customer service was very good. They responded to my request quite sufficiently.
Supplier Reply
Hello, Daniel! Thank you for the rewarding review. Here in Smart energy Answers we always make sure to provide quality systems and to deliver remarkable customer service experience. Thank you so much for your appreciation. If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have a pleasant day ahead! Show additional informationSeamless process.
From start to finish Smart Energy were fantastic. They knew exactly what we wanted, answered all our questions plus ones we hadn't even thought about.The installers worked very hard, were efficient and stayed late until the job was complete. Set us up on isolar cloud.
Customer service were very helpful and sent all the paperwork to Energy Aust the next day.
I have been in contact with energy Aust, who advised they have everything, however we are still waiting for them to change the meter.
As it has been 8 working days since installation I will be calling them today for an update
Supplier Reply
Hello, Jennifer! Thank you for the fantastic 5-star review! We worked hard to meet expectations like yours, from the point of sale to aftersales, and we're grateful to hear we hit the mark for you. And we'd love to continue providing great service to awesome customers like you! If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have a lovely week ahead!Show additional information
Quality product, detailed knowledge and exceptional installation.
I went to Smart Energy Answers following a friend's recommendations. I was pleased that they were not pushy. They knew their products and I was able to customise what I wanted based on not only my budget but also future proofing to a degree.The quoting process was flexible and they worked with us.
Customer service was great. They turned up on the instal day and were courteous and polite,there were no tile damage and they cleaned the area when finished. They didn't leave until it was all set up and app connected. Then followed up shortly after.
I have recommended to 2 family members who also installed with Smart Energy Answers. In the 2 years since install I have saved a lot and did don't worry about the bills running the aircon Show additional information
Great service with plenty of time & patience.
I had an excellent experience dealing with Smart Energy answer, specifically with their patience in answering & addressing the many many questions and specific requests I had. Haven’t installed my system yet (at time of writing this post) due to the Metro Melbourne Stage 4 restrictions but have still be kept up to date during this period, with great confidence we’re best dressed to install once restrictions ease. Recommend anybody to have a chat with this provider. Ask to speak with Rodrigo. Show additional informationCould not be happier!
Can not be happier with our solar panels installed by Smart Energy Answers. I used to dread opening my electricity bill but now I am excited to see how much money I have saved! Not only was the installation process easy as, I even got advice on how to approach my electricity company for the best rates!Cant recommend Smart Energy Answers enough! Show additional information
Great service
At the end of the day, it was the great service that mattered most (to me) - just plain soft sell with an authentic sense of wanting to give the best possible outcome for the client.The installation was quick, professional and efficient. While our family worked from home, the day long operation left my property clean and tidy with little disruption to our day.
Honestly, it is not the cheapest but (with the research I put in) you get your money's worth with the quality of panels and inverter. The only thing I cannot quite work out is how to use the app but i am not really worried about it because it is not integral to system operation - will sort it out one of these days. At any rate, the system just flawlessly hums shine in shine out..!
The review for this company is worth all its stars. Show additional information
Brilliant from start to finish.
Great sales and flawless installation team. Some minor cosmetic issues with inverter install and they came back to fix it right away. Follow up after sales was great. Highly recommended. Show additional informationHappy customer
The whole process went very smoothly and much faster than expected. They kept me well informed and met all commitments. Show additional informationSmooth process
The whole process was very smooth. The Smart Energy Answers was the only company, which sent a representative to discuss our needs and to provide a quote. Very nice talk to Oren. Solar system installed just two weeks after the quote and sign up. Excellent, saved us lots of money! Installation itself was quick and easy, despite the size of the system. All customer service and communication was great, everything was organised and delivered as promised (except the final design, but it had to be adjusted at the day of the installation anyway, so not a big deal). Overall very happy with Smart Energy Answers! Show additional informationHassle free from quote to installation
From getting a quote to installation, timely and efficient.Installers were efficient and timely. it would be helpful if the electrician could educate me a little about the inverter and the connection to IsolarCloud.
I found the process to get connected to IsolarCloud stressful and frustrating. And they got my suburb (address) wrong.
Customer service was good. She was very helpful. They help organised the grid connection after the installation. It took about a month before the meter was changed.
I haven't got a full grasp of reading the monitoring on my phone APP. Maybe my next electric bill will give me some clarity.
Thank you Finn for providing information on the different types of solar panels and inverters. Show additional information
Troubled
Sales Rep was fantastic and had answered all our concerns during our initial meeting and subsequent email process to clarify the quote. The company advised that installation was set for the 23rd of December after the deposit was paid. One week out (16th) I sent a return email to that person asking a few questions which also included confirmation of the balance owing. I did not get a response so I forward the email to the Sales Rep on the 18th. I never received a response. At this time I'm feeling nervous that I have been "scammed". The 19th, against my better judgement, I paid an 'extra" deposit to cover the cost of installation. If I have been scammed then I would have just lost more money, but if the installers turned up, then I had paid enough to cover their installation costs. A gamble yes.The installers were fantastic, problem was, the company went on annual leave COB 20th and I could not contact anyone. Got an email on Christmas day advising that the monitoring system was up and running. Then the problems started, the monitoring system only showed production not consumption. Not happy, no one to contact. When the company resumed in January, I find out the that monitoring system that I thought I was getting is another $800 - which I would never have accepted at the quote stage. Received an email with the manual to the system but had to follow this up because there was no attachment. To complicate matters, we switched over to the NBN on the 7th Jan and now the monitoring system shows nothing beyond that date. We checked with our electricity supplier, and they were not advised of our conversion to solar. So I had to chase this up, the paperwork was finally sent on the 16th of January. To be fair, I did receive an email on that date after my contact with the company, advising that my monitoring role and permissions were upgraded so maybe I will be see both production and consumption, but I don't know until the monitoring system (interruption due the the NBN) is resolved .... which is still ongoing as I write this. Hence I have not rated the "quality of the system" as I do not know. On the plus side for the company, they kind of delivered what they said they would but the experience was influenced by the Christmas break and the installation of the NBN. On the negative side for the company, they really need to take a step back and examine their after sales service ....service. Because I've had to, and still am, chasing up the outstanding issues. It would have been easier if I had paid the $ upfront and had everything done on the "installation day" but this was never an option and, how would you know your not being scammed ? PS - after hitting the submit button, the system wants me to rate the quality of the system so my rating is not a true reflection ....... to be continued ...... Show additional informationExcellent personal service
The quoting was detailed and following discussion the final system including the number of panels was agreed in line with my needs.Installation was carried out on time by very friendly and polite installers. The finished the job inn one day, cleaned up any rubbish and ensured that I understood the operation of the system, including helping me set up the system/energy monitoring on my smartphone.
Customer service was excellent from start to finish. They did all the paperwork eg. government rebate, grid connection etc prior to installation.
Supplier Reply
Hello, Tom! Thank you for leaving us a review! We are moved that you loved your experience. Our team will be happy to know about this. We always put customer experience and satisfaction as our top priority, and your recommendation reaffirms the efforts we put in every day. Thank you again for your kind words, and we look forward to doing business with you again. If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have an amazing week ahead!Show additional information
Good price for good quality and service.
Very good service. Were open to doing a deal.Kept me informed.
Made sure I was happy after completion. Show additional information
Professional service and customer support
We were looking for the installer for a while.Some of our friends had issues with the companies installing solar systems for them, so we were careful with making the final decision.
Smart Energy Answers had good reviews on https://www.solarquotes.com and https://www.productreview.com.au, so we decided to proceed with this company.
All the process starting from providing the quote till dealing with our electricity provider to connect the system to the grid was professional and done in a timely manner.
All the required documentation has been provided. Their support team was responsive and provided all the required information on time. Show additional information
Review removed at the request of the reviewer
Learn MoreGreat installer and quality.
A straightforward process from the initial phone call and discussion to the final install and activation of the system. The installers were fantastic and did a tidy job and didn't take as long as they thought they would. I love seeing the panels on a sunny day and enjoying cheap power! Show additional informationExpert advice, willing to work with me
Quoting showed a very thorough understanding of my objectives now, and into the future.Installation was undertaken in a professional manner. Installer failed to provide inverter optimizer link to iPhone app. I need to follow this up through SAE customer service
The rest of the service was great and am now just waiting for my retailer to install meter to allow feed in to grid. Show additional information
Very satisfactory outcome - most pleased.
Very knowledgeable consultant, punctual with alternative request for better quality system, and able to be contacted with further queries.Installers efficient and punctual, also very willing to answer questions and explain the process.
various payments immediately responded to.
After two days, very happy,
Supplier Reply
Hello Owen! Thanks for leaving us such an excellent 5-star review! We're glad that you loved our services. Our dedicated team will be pleased to hear your kind words; they worked very hard to make sure that our customers receive the best service. If there's anything we can do to help you out in the future, please feel free to contact us at 1 300 732 679. Have a beautiful day ahead!Show additional information
smart energy answers =smart decision
great install team and product helpful from start to finish and answer any questions i’ve had . Show additional informationEfficient
Straight forwardPolite, punctual & tidy
Install was done very well - no complaints or issues Show additional information
Great Install
The quote was good, very professional & quite friendly.The install was quite interesting. I'm a hands-on kinda person; I found it difficult to watch everything they were doing while maintaining social distancing. I kept wanting to get too close, but the install team were very professional & friendly.
The service from the SEA office was also very good and they too care of all the paperwork for changing the meter over. Energy Australia hasn't been out to actually change it yet, so in the mean time my meter is running backwards instead of calculating a feed-in tariff.
Only the EmberPulse monitoring system seems to have some WiFi issues. Show additional information
Customer service brings it home
The sales ageblntnfrom Smart Energy Answers (SEA) was quite helpful and was honest in his dealings. Through the process we realised I was not quoted for the right type of inverter owing to restrictions (which the sales agent ought to have known) of the energy retailer. Nevertheless the team at SEA upgraded me to a 15 Kw inverter at no extra cost. The whole team right from sales, customer service and installation were exceptional. I think in today's day and age everyone provides the goods, but good customer service is an absolute key. This is why I have no reservations in recommending the team. The Sungrow inverter provides me with wifi monitoring of power generation however if you would like to see your consumption you will need a another Sungrow Monitoring device which is an extra 950 bucks. Probably worth bringing this up in your early sales conversations. Show additional informationTrouble free, very efficient Solar Installation
The Sales quoting process was what led to the selection of this company over others. The initial price quoted was halved through an end of month discount and the Government subsidy support scheme.The Sales representative I dealt with was right on top of his subject mater, was polite, informative and responded to questions fully and politely.The install was made some four days after the quote was accepted. There was a promise of installation commencing at 8.30 a.m which was honoured. Three installers put 13 panels in place on two areas of the roof and the Meter was installed two days later.The Tradesmen in charge of the instal was very personable, polite and helpful.
I made a minor calculation on payment and a phone call resolved that very amicably. Show additional information
Extremely Happy with everything concern.
Smart Energy Answers were very helpful with the quote and explaining all involved, they offered a special for the month which also assisted the price. I was well informed of the process before the installation date. All workers for the installer were pleasant and polite. Smart Energy Answers, follow up with the electricity provider was very satisfactory. I was instructed to contact my provider as well for which I did. Their after service was also satisfactory.The only issue I have with all Solar providores would be to inform the purchaser of the possibility of roof tiles being damaged at the time of installation, and perhaps help them with information to purchases some spare ones before the installation date. I have since been able to purchase spare tiles for future need of replacement.
Supplier Reply
Hello, Win! Thank you so much for leaving us with a fabulous 5-star review and testimonial! We are delighted that you are pleased with the service we have provided. Though we missed one mark, still, you ended up as a very happy and satisfied customer, as what we always aim for. Feedback like this helps us constantly improve our performance and customer's experiences by knowing what we are doing right and what we can work on. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679 or visit our website. Have a great week ahead! Show additional informationVery Proactive
Consultant very knowledgeable and accommodating to my many varied requests.Quote was very competitive but not the cheapest. I took great comfort from size of business and they are an Accredited Retailer not just an installer.
Installation team was great. Job looks really tidy and no mess left. Show additional information
Prompt and efficient service
The sales consultant was knowledgeable and spent time discussing all options. The quote was guaranteed price and had performance expectations written down.I was lucky to get an installation date very close to booking. Installation was on time, clean, and high quality. The system is connected to the grid and up and running in 4 weeks.
Any questions, follow ups I had were dealt quickly and respectfully. Happy to spend a bit extra for the quality of install and service. Show additional information
Professional, Cost Effective and Responsive team
I purchased my 5KW system from SEA , Rodrigo was very patient through the whole process as I'm a bit tech savvy and had compared few systems prior reaching out to them.Not only technically i was satisfied with the approach , cost wise also they beat the incumbent. Installation happened 2 weeks ago and today was certified as hunky dory.
I had to deal with Support team a few times for paperwork which was also flawless.
Highly recommend SEA and very happy with the service i received. Show additional information
DC optimiser install
Not a straight forward install. East west orientation with shading issues. Sales personnel knowledgeable and helpful. Installation personnel very competent and did quality job. Show additional informationSo far, so good
Spent some time chatting with Adam to figure out our needs and come up with our quote. Noting Solar Energy Answers (SEA) were the first company we got a quote from, he was very helpful and very patient! After some back and forth over the next few days, we settled on 28 x Opal 315W panels (8.82kW string) and an 8kW Sungrow inverter; I was pretty happy with the price. The installation appointment took a bit longer than expected (over a month in the end) but this was mostly down to a bit of confusion over our availability. However, when the installation team turned up (Darren, Diego and Sean) they were awesome; friendly, courteous and very efficient. The installation was scheduled for 2 days but they managed to get it all done in one day with zero mess. Prior to leaving, Darren ran me through the Sungrow monitoring app and clearly answered all of my questions; it was great to see my system producing power before they had even left! All this was yesterday so it’s early days and I’ve yet to have my energy provider get me onto a solar feed-in plan but today has been overcast all day and my app is telling me that the system has produced 13kWh - I’m looking forward to that being turned into cash!! As the title says, so far, so good with my SEA experience. Show additional informationExcellent installers. Good support from company.
No nonsense sales/quote. Despite my own research i went with SAE's recommended panels and inverter brand due to best price vs quality. Installers were very polite and professional, did an excellent job and tidied up afterwards. Great support from head office. Grid connection was all handled by SAE and the entire process was all too easy. I would highly recommend Smart Energy Answers for a Canberra installation. Show additional informationEarly days but good so far.
Good so far. Some tile roof damage on installation. People should be prepared for this. Also long potential delay on connection. SEA installers and sales people were great. Sungrow inverter service not so good. Called to report a software problem, still no response 7 days later. Lucky it fixed itself. Panels working as predicted. SEA estimate was accurate compared to others. Show additional informationGreat experience all round
I really wanted a 100% Australian owned solar company that actively employs and functions in the best interest of its local community.That’s what I got with SMART energy answers.
The experience from start to finish was a breeze, they provide great value for money considering I wanted the best I can get LG Neon panels.
I’m satisfied with my savings and rest easy knowing that my warranty will be fully supported by a trusted Aussie company Show additional information
Everything went according to plan.
Sales process was easy and very reactive to my needs.Installation was very professionally done, punctual and very nice people.
Customer service was very good and took care of everything for me. Show additional information
Good service
The sales/installation processes were great. Carlos, the installer, was very accommodating. He listened to my questions and responded to my request positively.The only thing I was not satisfied is the designing process. I was expecting engineering data/analysis to back up the distribution and location of the panels unique for my installation.
Overall I am quite happy with the system installed. Show additional information
Fantastic Company to deal with.
I can't recommend them too highly. From quotation through installation (and in particular the installation) they were exceptionalSupplier Reply
Hi, Sjouke! Thank you for giving us an exceptional 5-star review and recommendation! We are happy to hear that we're able to provide you with the excellent experience we strive to provide all our customers.If there's anything we can do to help you out in the future, please do contact us at 1300 732 679 or visit our website. Have a fantastic week ahead! Show additional information
Smart Energy Answers
I was very happy with all aspects of the service. In particular the salesperson was very informative and helpful. Show additional informationFantastic service!
The guys from Smart Energy Answers, from sales/customer service down to installers, are superb! Really happy with their service. The workmanship is really good and the products they are selling are top notch. My electricity bill has never been this low since having solar panels installed. Really happy with this investment :)Highly recommended! Show additional information
Good system and efficient service
I highly recommend Smart Energy Answers. Very knowledgeable sales person gave good advice on the various options and best arrangement of panels. Installation was also very efficient and explained the systems use. After sales follow up also appreciated. Show additional informationVery professional and good product
Very smooth process, installers were fast and professional. The customer service always answered my question and were very patient. Recommend. Show additional informationGood customer service and prompt response to queries and installation.
We have a quick quote from the salesman who came, checked and explained all of our options. Installation was good, tidy and on time. Good experiences.Tips: Choose good panels and inverters, and you will see the different on your daily system production comparing to your friend's system. Show additional information
Happy with Smart Energy Answers
I was very happy with the Sales/quotation process as well as the subsequent installation. The installation team were prompt and very efficient in what they did. This also impressed my neighbour who subsequently agreed to go ahead and install a system with them. Unfortunately still too early to see the benefits from a cost point of view and believe we have to wait 6mths minimum.