Empower Solar Australia

Empower Solar Australia Reviews

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93% 0%
4.7

Based on 94 ratings

About

Empower Solar Australia (ESA) is proudly a local Western Australian owned and operated business. As one of WA’s leading designers and installers of residential and commercial solar systems, we understand what it means to be a Western Australian and the role each of us plays in preserving our way of life. We know there is a better, less expensive, cleaner way for families to power their homes.

With ESA’s rooftop solar, storage and energy services, homeowners and business owners are saving money while dramatically reducing the amount of air pollution and carbon dioxide (CO2) they release into the atmosphere.

It doesn’t just stop there, our expertise extends to energy-efficient water heating and electric vehicle charging solutions, we offer the best energy saving solutions for household water heating as well as the most efficient pool heaters.

All of our energy consultants are fully trained industry professionals that are honest, helpful & non-pushy. As each household & business uses its energy differently, nothing is one size fits all. Please take your time to explain your energy consumption & what you’re looking to resolve, and our energy consultant will be able to provide a fully customised proposal that’s tailored for you!

At Empower Solar Australia, our focus is you! We strive to provide you with the smoothest and easiest process from start to finish. Each system is installed with the highest quality of work, our high standard of services to you will remain the same no matter if it’s pre-sale or after-sale. With Empower Solar Australia, you can always rest assured that you are dealing with a company that cares about you.

Reviewers report paying: $4,500 - $7,680 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Empower Solar Australia Reviews (94)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.7/5

Value for money

4.7/5

Quality of System

4.7/5

Installation

4.7/5

Customer Service

  • 5 star 63
  • 4 star 26
  • 3 star 2
  • 2 star 2
  • 1 star 1

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Good service, re quoting and installation.

The initial person who gave me the quote was excellent. Every question I put to him he answered correctly as I found with my own followup. He also suggested a better Synergy plan for me to benefit more from the use of solar and Tesla battery. the installation was done efficiently and within the time frame given.

One hiccup was that I was quoted for the battery which showed the Tesla rebate of $750 and also a voucher from ESA for $150. Tesla has paid their rebate, but even after four phone calls to ESA the voucher is missing in action. Not good PR or business. I will follow up further via emails to see if I get a positive response.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Disappointed

I was excited at getting a new solar system with batteries for backup the sales process was good installation went great until the end and the battery controller head did not work. After a few phone calls to the office by the installers they fobbed me off said everything was ok and they would be back by end of the week with new head for batteries and couldn’t get out of there quick enough.
I made one bad mistake I paid up front the day before installation now they are putting me off and saying it will be another week maybe to get it going
Effectively a nine or more day installation period it took 4 phone calls to get a receipt for payment and the monitoring app sent to me I still dont have any warranty paperwork. to say I am disappointed is an understatement and to be repeatedly given stock standard stalling answers to my concerns is treating me as a fool. The inverter and panels work well as expected very pleased with them

Battery rating: 1/5
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Great all the way through!

Empower was miles ahead on customer service before and after the quote! Installation is great and the system suits our needs perfectly!!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Quality process and install

Good experience overall - system performing well so far with great user interface
Inverter rating: 5/5
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Fantastic install and great performance

Very easy quoting process, impressed with the sales person who took time to visit and appraise the system required and install process.

The installation teams (yes two came to speed up the job, were utterly fantastic! They worked well together, were respectful of each other and meshed perfectly to get everything done in record time.
Cleaned up everything and removed old system.
Very, very impressive- thanks teams!
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Very Good

Very professional, polite and friendly from the sales rep to the installers. Very happy with the service and product.
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A1 Job done!

Quotation, Finance and install n connection all organized with-in 2 weeks...

Customer service A1, Installers service A1...

Solar system output is beyond my expectations..

Panel rating: 5/5
Inverter rating: 5/5
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Quotation, Finance and install all done with-in 2 weeks...

Customer service A1, Installers service A1...

Solar system output is beyond my expectations..

Panel rating: 5/5
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After doing my research off initial quotes I went back and asked for the same system from all suppliers. Empower came out on top - and very happy with their installers/electrician as well.

Up front our contact was super easy to communicate with, get information from and ask for a requote.

I was also very pleasantly surprised with the short turn around from deposit to installation - 12 days.

Installation itself was very punctual, clean and the guys were easy to talk to as well. And despite our solid concrete garage ceiling the guys found a way to get to the RCD box without additional conduit - amazing job.

All up a great experience.

Panel rating: 5/5
Inverter rating: 5/5
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Great salesperson

Salesperson was very honest and transparent and answered all my questions. Installation was done on the planned day. Everything was setup for me within a few days.
Inverter rating: 5/5
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Fantastic installer

The quoting process was really good, the customer service was excellent, no pressure was put on us at all, the installation was on time and the technicians were very polite, cleaned up after themselves, and Empower helped organise the grid connection.
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Heading: The system fully meets my expectations

The pre-sales service was good. Empower took the time to discuss my needs with me and offered something that exactly matched my requirements. They installed it promptly, sooner than I expected. The installation on site was fast, neat and efficient. The installed system fully meets my expectations.
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Great customer service

Responsive great customer service clear explanation of the system and its operation

Quick to install
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An incentive was offered by Empower Solar Australia for this review. Learn more here.

Great service and professionalism

Great service and professionalism throughout the entire process of initial consolation to installation. Highly recommended.
Only thing was there were no instructions given on how to download the app and using it. Being a little tech savvy I was able to resolve that on my own. It would be great to have an email to inform customers on the installation of app and its usage.

Panel rating: 5/5
Inverter rating: 5/5
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Fantastic service

Jake was fantastic with his high knowledge about solar and you’re product
He helped me through the whole process sensationally
The installers were fantastic the guy in charge (I can’t remember his name) was great he explained everything he was doing and installed the app and got it going for me and explained how it worked
I would highly recommend empower solar
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Excellent customer service

From quote to installation all personnel involved in the process operated in a professional and helpful manner. It was a pleasure to work with Empower Solar Australia. I would have no hesitation recommending this company.
Inverter rating: 5/5
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Smooth install

From the start I had Joshua assisting me with quotes and lots of questions. He was very patient and helpful. Install with Alex and his assistant (sorry I can't remember your name) very helpfull also with questions about where to locate inverter and battery in the garage. Day of install was good, very smooth process, nice people to chat with, polite, cleaned up after they were done, arrived on day and time they said they would.

Thankyou, very happy with my panels, inverter and battery. Is great to be running off grid.
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Communication was the key to this job they were always letting us know what was going on

Quoting process was good.
Installation went off seamlessly.
Grid Connection and Phone App all done
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Excellent quality on installation. Very neat work

EPS got our business even though they were a lot more expensive than the other as they were prompt and followed up. The others took too long to contact me and I had to follow one up to get the quote.
We went with EPS as we worried that if the others were so disorganised in even quoting, they may be the same on the installation.

Inverter rating: 4/5
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Efficient and effective!

The senior energy consultant, Jason was really patience and friendly while introducing the product, quoting as well as answering our questions. The installers were efficient and tidy.
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What an absolute disaster! We had nothing but delays, lack of communication etc. I will never use or recommend this Company. We only had the Inverter installed today (2/3/2023).

Salesman - good/quote acceptable
Installer - very good, punctual etc
Customer Service - questionable, took too long from time of accepting the quote to getting the installation done.
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Hassle free Solar

From our initial home visit by Empower Solar Perth to commissioning of the units was seamless with good communication and follow up as required. The quote seemed fair and reasonable and workmanship standards were high
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Excellent professional service.

The whole experience was seamless from first contact to installation. Professional advice where all the information I required was provided. Been using the resource for almost 45 months and very happy with the addition to our home and the reduction in running costs.
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Let our savings begin

Couldn't fault Empower. The installers were very professional from start to finish, with 1 installer singing along with the music from their radio the whole time they were here. Will be recommending Empower to all of my family, friends and colleagues. Thanks so much, can't wait to see our savings.
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Super easy process!

Sale process was done very quickly.

Install was completed quickly and they were very helpful.

Only a minor issue with connection which was sorted out quickly.

Panel rating: 5/5
Inverter rating: 5/5
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Good Service

No pushy, good info, excellent communication, friendly and tidy installers
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Original Review on 11-02-2022:

Fantastic Price. Great Customer Service. Neat and tidy install.

The sales / quoting process was simple, very straight forward and a no brainer in the end. Great people to talk to if you have further questions. Installation was completed over 2 days. Old system removed and new panels installed on the first day and battery and inverter installed on the second day. Installers were punctual and informative. The install is very neat and tidy. Even paid a visit to the warehouse prior to installation to see the products first hand. All I had to do was sign the paperwork and pay the deposit. Everything else was taken care of on my behalf. Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

9 months later we asked Brendon: "Are you happy with the performance of your system so far?"

Yes.
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Great customer service

Great customer service and a great price on a 6.6 kw system.
Panel rating: 5/5
Inverter rating: 5/5
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Home Battery without wasting existing panels

With the new 8 cent daytime tariff in WA, a home battery became worthwhile. Technology is important and most suppliers quoted impractical solutions that wasted money and reduced the efficiency of my existing solar panels. I ended up with a state of the art hybrid inverter and expandable battery system that was rated #1 in Australia.
Inverter rating: 5/5
Battery rating: 5/5
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Stress free, good price

Got 4 quotes. Empower were the cheapest, for the exact same make and model of panels and inverter. Salesman Michael was very knowledgeable, took the time to run me through it and had an answer to every question I had.
No problems or bs with the installation, was done in half a day.
Install was 28 July 2022
Attached photo can see the changes in usage, this was in winter during a period of heavy rain.

Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by Empower Solar Australia for this review. Learn more here.

Happy customer

Great service from A to Z. Someone in the company always provided me with an answer to all my questions. Very efficient , polite and clean installers.
Battery rating: 5/5
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Great experience

I'm very pleased with my experience with Empower Solar Perth. The sales person had a high degree of technical knowledge and was also very friendly and helpful. The installation was carried out within a few weeks as soon as approval came through and everything was left clean and tidy afterwards.
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Professional and responsive

Empower provided a number of alternate designs, fully developed with information on each, a recommendation and an easy to understand discussion about the options.
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install was fine, customer service is a let down. Buying reviews is disappointing!

We engaged Empower to install our solar of a more recent house purchase. Having used solar on our previous properties we have a reasonable understanding and expectation of what constitutes good service.

We felt we were let down by a drop in communication regarding our install from initially setting the date for the install where I was required to chase your reception staff to set the dates, to receive the instructions on how to use the system 5wks post install. I also had to chase your staff to gather the login details to monitor the system as this wasn't provided initially. Ok, we all get busy and sometimes things don't go as efficiently as we like, I get it. However when you asked for a 5 star review (not a review) I gave you a 3. Your manager called to complain to me that I have given you your lowest score, and then spoke about either offering me a $50 voucher for a 5star review, or to have a review of our energy use to in order to optimise the system. I thought learning to optimise the system would be a good way to make amends, however, we don't have the correct meter reading to give empower access to monitor, apparently synergy is being lazy in this?? I don't know if that is true, I contacted synergy and was told multiple times that the issue is the meter not a lack of knowledge nor trying to pull the wool. To be honest, I am more likely to trust synergies response in this instance.

I get tired of playing the pass the buck game and it's certainly not helpful in winning me over.
In the end, empower were not able to come to an appropriate solution other than read how many amps our washing machine and dishwasher use & don't run them at the same time... Ok.
I am disappointed that I received a mediocre service, and more so that you buy your reviews.

I'm sure you guys will learn & grow from this. All the best
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Fantastic service

Referred by a friend & didn't disappoint. Expertise, competitive pricing and kept well informed all the way from start to finish. Could not recommend Empower more highly. thanks team.
Inverter rating: 5/5
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Very happy with our solar system!

Through out the process customer service was outstanding! I was very grateful to know Don before hand so i went straight to him to get help with my solar. Ofc spending alot of money on something like most people i did my research on what i wanted. I told Don the brand i wanted. He also offer me other brands and explained deep into why. Not being like other sales rep he wasn’t pushy or making me get something i didn’t want. He even price matched other company that was giving me quotes aswell!
Installing was on time. Everything went looks neat and most importantly didn’t get complaints from our neighbors.

Thanks again to Don and his team for looking after us and we are looking forward to seeing how much we will be saving going on in future.
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Excellent post sale service

My system went off line after a power shortage. Within minutes of my call I had a return call from the sales rep, who had arranged the initial installation. I was given specific instruction to correct the problem and provide data to assess any next step that might be required. My system was back on line and working within 10 minutes of my call. The initial installation was seamless and well organised and the service I received today was friendly, efficient and very prompt, just as they claimed it would be.
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Empower Solar delivered as they said they would.

Michael from Empower was the first to respond. He was proactive, and had looked at the roof on "NearMaps" and already decided where the panels should go. He factored in effect of shadows from neighbouring houses and vent pipes. He arranged a visit quickly and took time to answer all my questions (I'm and engineer, so there were lots). He agreed to install before Christmas which was critical for me to get the Gov't subsidy. Installers came at the date and time agreed and were very professional. System performs as expected. So far so good.
Panel rating: 5/5
Inverter rating: 5/5
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Aleo panels, Senec home battery/inverter & ZappI EV charger.

I engaged Empower Solar Perth to install 6.6kW of Aleo panels, a 10kWh Senec home battery/hybrid inverter and a Zappi EV charger on October 2021. Overall, a very professional operation. Michael, my contact at Empower was knowledgeable and able to answer my many questions on my requirements for non Chinese made equipment, plus making sure this equipment would integrate with the Zappi EV charger. The installers were very efficient and tidy. A couple of minor integration issues after installation were resolved promptly.

Very pleased with our setup, and more than happy to recommend them to all.

Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 4/5
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My Empower experience

Sales quote process was informative not pressured,.
Installation was done well with full consultation re our wishes regarding positioning and decommissioning of the old solar system.
Customer service was good they dealt with synergy.

Inverter rating: 1/5
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Great value, quality solar system

Sales quoting process was honest and fair. Had some shading issues and they made it clear which system was required to maximise the return on investment. Installation was slightly more complex and had some hiccups due to the Solaredge monitoring system but these were resolved within a week.
Inverter rating: 5/5
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Great installers; very professional service - knowledgeable

I had a really good experience with Empower. I had spent a lot of time debating on how to get the best value system. I’d talked to a few cowboys who could do it cheaper but when they saw my roof they refused.
Empower never commented on my raked roof. They just did it without a fuss, and my system works beautifully. Definitely worth choosing a company that has stood the test of time.
I am confident that if I ever had any issues, they would be there to help straight away.
The installers were really great; very polite and professional.

Inverter rating: 5/5
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Fabulous Installation

Lovely young fellow quoted.

The installation was fabulous and the guys were extremely tidy and only needed 2 tiles to replace.

It's been great watching my inverter generating usually between 3000-4500kw.

Using my electrical stuff during the day whilst it's generating but not all electrical at once ie not dishwasher aircon oven washing machine on all at the same time. Dying to see my next bill.

Panel rating: 5/5
Inverter rating: 5/5
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Just fantastic

All the processes are very smooth and communication are easy. Highly recommand!
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Great experience

We had a great experience with empower solar who were very professional and communicated very clearly. Kimba was so helpful and approachable he talked us through the options and wasn’t pushy at all. Installation went smoothly. Very happy with our solar system.
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Solid, Quality 6.66kW System

Empower Solar did a fantastic job providing quotes, installing and following up on the connection of our 6.66kW, 3-phase, east-west solar system.

Michael Wang was our sales consultant and he provided me with plentiful options and information over a good couple of months before we were ready to push the button and go for the install (full disclosure - I've briefly worked with Michael in a professional capacity many years ago). The Huawei inverter and Longi solar panels both looked like a solid, reliable, mid-tier option for us. And the price was very reasonable.

I wasn't onsite for the install (the house was being renovated at the time) but, I spoke with the installer a couple of times to clarify panel alignment and inverter position. I found the installer to be very professional and efficient, and the install looks great - even given a slightly unusual panel layout (note to self - have less vents, aerials, etc on the roof of our next house!). All the grid connection applications were taken care of by Empower.

Later, once we moved into the house, I had to connect the inverter to the internet and setup the FusionSolar app. I spoke with Blessy, from Empower, and she was very helpful in getting the app and metering working.

The system has been running on our house for about 4 months now. In that time, we have received our first, full two-month account. Running over Spring of 2021, we covered half our consumption with solar, and the credit from the solar exports covered half of our remaining useage charges. Working backwards from our total solar output and our total exports, i estimate our $135 bill would have been $328 without solar. Great success!

Overall, we couldn't have been happier with the result and we will definitely be speaking to Empower solar when we look at our next system.

Panel rating: 5/5
Inverter rating: 5/5
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You Can't Go Wrong

The first thing that struck me about Empower Solar Perth was that Michael was well prepared.
We spoke on the phone, discussed a few details, he'd read the details I had entered into Solar Quotes website the day before so he already had an idea of what I had in mind and emailed me a quote, all before his first site visit.

Michael was more than happy to discuss options and answer my questions.
Over the course of a few days and a few what if's and how about's we ended up with 3 or 4 options before settling on our final configuration.

Once we had settled on a configuration and payed the deposit Empower Solar Perth got the ball rolling, quickly sorting out the approvals required and arranging an installation date.

I would suggest that the system we settled on was larger and somewhat more involved that your average.
With that in mind I was made aware that the installation would take 2 days, weather not withstanding.

The installation team was friendly, efficient and punctual.
They arrived when they said they would and finished on time, tidied up after themselves, answered my questions and were happy to fuss the dog.
They were happy to discussed the positioning of the inverters and battery etc so as to allow for possible future expansion.
I couldn't have asked for more.

Michael followed up the day after the installation was complete, making sure we didn't have any issues, checked and photographed the finished installation and took me through the monitoring software.
I've included a couple of the photos Michael took with the help of a drone.

All in all I'm more than happy to recommend Empower Solar Perth.
Thank you Michael and the team your efforts are appreciated.

Inverter rating: 5/5
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Honest and hardworking team with great communication

I spoke to a number of companies before deciding on Empire to install our LG 6.6kW system. I found some other companies were pushy with sales tactics, or not really listening to what we were after. Daniel took the time to talk through the options and was honest about what we needed. Installation was quick and looks great and the team left everything very neat and tidy. Daniel organised our meter reconfiguration via Powershop/Ausgrid, too. Excited to start using our new system.
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Successful large system installation

I took a long time to decide between a couple of major options from two different installers... basically a Fronius/BYD solution or the Huawei/Huawei solution from Empower Solar that I ended up choosing. The Huawei solution was a bit larger with greater scope for expandability (for example by adding an extra battery etc). I felt I took a slight risk with the somewhat unknown Aleo panels but they came with a 25yr warranty and had good specifications and seem to be performing well so far.

Throughout the pre-sales process I really got the feeling that Empower wanted to find an optimum solution for my unique circumstances. Special thanks must go to Michael Wang from Empower who was particularly helpful.

The installers mounted the inverters and battery very neatly and discussed with me at length the ideal orientation of the panels on the roof.

We will see over time how well the system performs and, if/when it breaks down, how quickly Empower can help to resolve the problems.

So far, so good... I'm pleased with the performance and hope that continues for a long time to come because it'll take a good few years to repay the investment :-)

Panel rating: 4/5
Inverter rating: 4/5
Battery rating: 4/5
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Professional, quick and friendly service

Extremely impressed by Empower from the moment we contacted them for a quote, to the install. Didn't harass us for a response, and were patient and polite in explaining the different options. Organised the grid connection promptly. All the technicians who attended on the day were professional, friendly, and punctual. Would certainly recommend Empower, just as they were recommended to us.
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