Empower Solar Perth Reviews
4.6
Leave a review Based on 25 ratings Aus Ranking
- 5 star 17
- 4 star 7
- 3 star 0
- 2 star 0
- 1 star 1
Average Customer Review
- Value 4.60
- System Quality 4.60
- Customer Service 4.60
- Installation 4.64
Timeline
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Empower Solar Perth (ESP) is proudly a local Western Australian owned and operated business. As one of WA’s leading designers and installers of residential and commercial solar systems, we understand what it means to be a Western Australian and the role each of us plays in preserving our way of life. We know there is a better, less expensive, cleaner way for families to power their homes.
With ESP’s rooftop solar, storage and energy services, homeowners and business owners are saving money while dramatically reducing the amount of air pollution and carbon dioxide (CO2) they release into the atmosphere.
It doesn’t just stop there, our expertise extends in energy-efficient water heating solutions, we offer the best energy saving solutions for household water heating as well as the most efficient pool heaters.
All of our energy consultants are fully trained industry professionals that are honest, helpful & non-pushy. As each household & business uses its energy differently, nothing is one size fits all. Please take your time to explain your energy consumption & what you’re looking to resolve, and our energy consultant will be able to provide a fully customised proposal that’s tailored for you!
At Empower Solar Perth, our focus is you! We strive to provide you with the smoothest and easiest process from start to finish. Each system is installed with the highest quality of work, our high standard of services to you will remain the same no matter if it’s pre-sale or after-sale. With Empower Solar Perth, you can always rest assured that you are dealing with a company that cares about you.
Empower Solar Perth Solar Reviews
Couldn't Be Happier
From start to end this company had impeccable service. The customer service representative was very polite and courteous and fit everything around my schedule, also was very easy to contact and could answer any question I had. The installation went well and was finished earlier than expected on the same day. We are now enjoying our first foray into generating our own energy. These guys know their solar! Show additional information
Sub Contractors installers done clean Installation of the inverter and solar panels.
Sunnyboy 5kw inverter + 18 × 370W LONGi Solar Hi-MO4m - LR4-60HPH-370M Show additional information
Sunnyboy 5kw inverter + 18 × 370W LONGi Solar Hi-MO4m - LR4-60HPH-370M Show additional information
Do not do any business with these folks thy have ripped me off thousands left with broke system
I have 6.6 kw pv system sma sunny boy 5 inverterI have 20+ solar panels on my roof
I have sma sunny boy storage 2.5
I have lg 10kw lion battery
I have sunny boy home manager
The lg battery died over a week ago and took them days to find out it was died after i said so, the rcd circuit breaker kept trippin on the lg battery but they ignored the issue
The pv kept shutting down after voltage spikes and a dispute between western power and them kept going, ended up raising voltage parms on sma pv, and scaled back production on my solar array, also reduced next to nothing selling back energy to grid and trying to store as much as possible in battery etc
plus recharge my electric nissan leaf during the day to mitigate
I was also talked into buying sma storage unti vs sunny boy island or similar models for off grid battery backup when western power, only to be reconciled in writing and promises that a retrofit for sma sunny boy storage 2.5 unit i had would be available in the future, also sma has confirmed that my unit is not compatible, and required v5 unit etc etc etc..
i have spent 15k+ on this system only have issues noon stop, even one of solar panels is still crooked on the roof and not installed where i wanted them originally per google maps graphic etc,
please do not go with these folks they are swindlers and scammer and the service is terrible, they have to call the manufacturers all the time do not know their own products etc
i should have gone with different installer with growatt and alternate tesla powerall battery backup system etc
now im out of pocket over 10k+ with useless battery and sma storage unit in my garage, plus scaled back pv solar generation getting lost not going back to grid due to western power overvoltage logs spikes etc
even had western power do diligence change phases from white to blue but still an issue
I am now left with broken battery, sma storage unit with no communication from installer, last comm was warranty required on lg battery, and sma ticket escalated for storage unit to be retrofitted. they do not want to do business with me as i am an upset customer and do not have the right to complain to them etc etc..
i wonder how they would feel if they were in my shoes paying all this money and dealing with all these issues, looking at logs troubleshooting their installation etc etc dealing with western power installers telling me to get rid of their products change companies etc power going off alll the time, rcd breaker going on lg battery all the time, pv shutting down log alerts etc promises of 80% energy bill savings etcc
Supplier Reply
YOUR 1-STAR REVIEW LEFT US SHOCKED AND SPEECHLESS!Your review is dishonest and does not reflect our business practice and the high level of service we provide.
Below is the rundown of the timeline and response we have had since you have reported an issue with your battery on Friday, 21st of August.
- Friday morning, 21st of August, you reached out to us reporting an issue with the SMA Charger & LG Chem battery. Our operation team told you we will send our electrician to yours in the afternoon after they have completed their solar installation for the day
- Operation team reached out to SMA support. We were provided with required procedures for fault finding
- Due to the unforeseen delay of the solar installation on that day, our electrician was running behind schedule. Operation tried to call you twice to let you know we are running late but had no success.
- At 4:35pm, you sent us an email threaten us with "leaving poor reviews to all solar company services you know"
- Operation responded to you at 5pm to let you know our electrician is still coming but it will be late evening.
- At 5:31pm you emailed us again asking where is the electrician. We responded at 5:37pm and told you they have just left our office in Canning Vale and will be there in 45-55mins.
- Our electrician arrived at yours for fault finding just before 6:30pm. Where they found there was no comms between your SMA charger and the light is off on LG Battery. Electrician left your place at 7:30pm & has indicated we will reach out to SMA & LG on Monday.
- Monday morning, 24th of August, you sent us an email at 9:52am blaming battery has been offline for 4 days and again threatening us to "either come fix/replace or take away and get my money back asap". When we responded to your concern on the same day, every email was responded, electrician went to yours after-hour and indicated we will reach back to both SMA & LG to investigate further on Monday.
- Despite the continuous threatening, our operation team spent hours with SMA and LG on Monday to work out a solution. Initiated warranty claims with both manufacturers. Operation team also emailed you on Monday to let you know we are finding suitable solutions with SMA & LG Chem.
- On Tuesday morning, we received confirmation for the warranty claims & we were required to take specific readings in order for them to issue a replacement.
- Operation team then reached out to you immediately to let you know our electrician will come back to yours again on that afternoon.
- Our electrician got to yours at 3:10pm. Upon the 2nd visit, we took all the required measures for SMA & LG Chem. The electrician found out the voltage of the battery is well below the minimum voltage at 28V. Electrician reached out to LG Chem while on-site, they have confirmed the battery is dead and they will process the warranty claim and send out a replacement battery.
- Wednesday morning, 26th of August, operation team reached out to LG Chem following up the warranty claim, which we were told they are currently processing it & we will receive an email once the warranty is approved. Hence, we are waiting for the confirmation before give you another update.
- At 2:26pm on that Wednesday afternoon, you emailed us & threatening us for the 3rd time in 5 days, "what's the sla/eta or replace or take all away get my money back 2+ months battery dies not good not cheap battery and system has been down for 5+ days already - how long ? :("
- Operation team then responded to you the same evening with the warranty confirmation from LG Chem that we only just received in the late afternoon. Which LG Chem is going to ship out a new replacement battery.
- Friday, 28th of August, we received a shipping confirmation from LG Chem for the replacement battery.
In just 6 business days after raising the issue, we responded with 7 emails, 2 site visits, 5+ hours contacting and processing warranty claims with SMA & LG Chem and got a shipping confirmation with a replacement battery from LG Chem. And yet, you continuously threatening us and deliberately leaving us a 1-star review to damage our reputation and claiming our business is "swindlers and scammer and the service is terrible"???
You have been constantly threatening our operation team and ruled to our electricians. You have left our staff highly frustrated and stressed!
We install over 100 new solar system every month, we are service partners for multiple inverter manufacturers including SMA. We attend warranty call-outs a few times a week to resolve issues left behind by other dodgy solar companies and serve over 1500 customers each year. We have never had one customer that calls us unethical, swindler or scammer.
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Great Experience
Excellent salesperson (Logan), honest pricing, install was flawless - highly recommend!Supplier Reply
Good day Sam, thank you for the great review & we will pass on the kind word to Logan.Show additional information
Very impressed with Empower solar
I found them very easy to work with and not pushy at all. I went for the 370W panels so there is less on the roof, a 3 phase Huawei inverter and smart meter. Installation day went very smooth the guys pulled up just after 8am and the system was powered up and on line by 2:30pm. The installation its self is very neat and tidy with the inverter installed exactly where I wanted it. I would defiantly recommend Empower solar. Show additional informationEmpower Solar installation
Just have my solar installation yesterday with Empower Solar. I was very pleased with their excellent customer service. Kimba, the sales person was very friendly and helpful. He help with any queries from application process, financing and the installation date was made easy for me as I request an early installment rather than the date given. The installer guys lead by Arif was pleasant, they install my solar nice and neat, want to say thank you for the gift. I was surprised he handed a small gift from Empower Solar. Overall, I was happy with the outcome, I highly recommend Empower Solar, they are one of the best in WA. Thanks for the experience! Show additional informationExceeded our expectations
Excellent company to deal with from the quote to any questions then a seamless install and now powered by the sun. Show additional informationGreat service and explanations - efficient
Process greatinstallation great and very efficient
all the necessary connections were done on my behalf - perfect Show additional information
Great service very professional would definitley reccommend
Great communication during quoting stage and fast efficient install. Excellent customer service Show additional informationVery friendly company and great value for money
Very detailed quote that gave us a few options.Installers are friendly and did a beautiful and tidy job.
Customer service is great and we are so happy to have the product installed within 2 weeks for placing order. Show additional information
Very Solid and Helpful
Very helpful in the quoting phase. No pressure. They arranged everything and were ready to install before us.Job went well. Team was friendly and explained everything as they went.
We also arranged a smaller system at the same time for a relative and a different install team but same great service.
Both have been installed 6 months now with no issues. Show additional information
Great value, very easy to deal with.
Great price and a good quality mid-range system. No pressure sales and very open about the products they use and the price. Installation went very smoothly and was completed in one day. Very easy company to deal with. Show additional informationFantastic installers,quality system
Sales and installers were fantastic.They were not the cheapest but the system is quality.They arranged and sorted everything, gave me an install date, installers were on time and very friendly. Would highly recommend. Show additional information
Fantastic service, great price for quality product
Right from the start Empower Solar made the whole process easy and spent the time answering my questions. The sales person, Mel, was not pushy and allowed me to take as much time as I needed. I also wasn’t forced to have someone visit my home, he was able to do all his checks remotely in order to give me accurate information and pricing. On installation day, the guys were excellent, did the job in the timeframe stated and ran us through how the inverter works. Aftersales service was just as helpful, making sure that everything went okay and that we have everything we need. We’ve already started saving money off our bill, even though we now have a second aircon as well.One of the main reasons I chose Empower Solar is because two of the other companies I spoke to answered my questions by putting down what the competitors were doing, and tried to force their recommended systems on me when after extensive research, I was pretty set on which way to go. Mel from Empower refrained from doing that, and respected my choices and made recommendations with my preferences in mind. Show additional information
Great service so far
Installers were nice, polite and keen to answer our questions Show additional informationOutstanding service!
Very happy with the services we have received from this company. Although Empower solar was more expensive than some of the other quotes we have got but glad we chose them. From the sales person to the installers, everyone is very professional and friendly. After the install, I was told the instruction to set up wifi & register for my Fronius extended warranty, everyone is extremely helpful. I would recommend Empower solar perth! Show additional information
Getting a solar system has always been on our mind, but never too sure where to start. We started doing some research at the start of the year, and was bit overwhelm with the different products & supplier in the market. We have contacted a few companies to start with, and none of them seemed to be interested in explain how it works rather than just wanting you to buy. Came across Empower solar perth on facebook and let my details with them.
Within a day, I got a call from Kimba. Who is very friendly and explained everything to me. I then received a quote from Kimba which has included all relevant information.
Installation was then carried out in 2 weeks, installers Austen & Nick are very friendly & professional, install was very clean & tidy.
Few days after the install the inverter had a voltage error, got in touch with Kimba and issue was resolved within 24 hours.
I would highly recommend them base on my personal experience. Thanks again for your great service! Show additional information
Within a day, I got a call from Kimba. Who is very friendly and explained everything to me. I then received a quote from Kimba which has included all relevant information.
Installation was then carried out in 2 weeks, installers Austen & Nick are very friendly & professional, install was very clean & tidy.
Few days after the install the inverter had a voltage error, got in touch with Kimba and issue was resolved within 24 hours.
I would highly recommend them base on my personal experience. Thanks again for your great service! Show additional information
I was contacted by 3 companies. One insisted on a site visit presumably to pressure sell; they did not show up to the appointment and I never heard from them again. The second company called frequently to tell me that they'd beat any quote but didn't seem to have adequate technical knowledge, proposed a poor roof arrangement and wouldn't put the inverter in my garage. I also contacted a fourth company that advertises regularly in the newspaper; I asked them to send me a quote by email but I didn't receive anything. In contrast, Empower was professional, proposed a good split panel arrangement to maximise solar exposure and installed the inverter in the garage at no additional cost. Jason responded promptly to all my queries and the system was installed 3 weeks after paying the deposit. I'm more than happy to recommend Empower on the basis of my experience.
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The 3 companies put forward were all good, but a friend then suggested I chat with Empower.
As I had shading issues, they suggested going for Enphase micro inverters and just went that little bit further in everything they did. Show additional information
As I had shading issues, they suggested going for Enphase micro inverters and just went that little bit further in everything they did. Show additional information
We got the usual 3 quotes and in the end went with Empower because they offered the best solution including for our projected long-term needs and not just what was 'technically' required for what we use now. In short, they listened and provided a sustainable long-term option that allows us to add a battery storage system in the future that will work seamlessly with our panels and inverter. They also gave us tips on our power usage to ensure we change some of our usage to bring it into daylight hours so we can maximise savings.
Also, the installation team were excellent as well and the whole fitment and set-up was done on-time and the site was left clean and tidy.
A very professional organisation and highly recommended Show additional information
Also, the installation team were excellent as well and the whole fitment and set-up was done on-time and the site was left clean and tidy.
A very professional organisation and highly recommended Show additional information
We obtained 4 quotes from different solar companies, Empower solar isn't the cheapest out of the 4, but they are the most professional and friendly. They helped us with all the questions we had and has taken a lot of time to explain the different products. All the installers are very professional as well, great quality of workmanship with no mess left after the install.
I'd highly recommend Empower solar to anyone, thanks again for providing great products & services! Show additional information
I'd highly recommend Empower solar to anyone, thanks again for providing great products & services! Show additional information
From first contacting Empower Solar to the installation of my new 6.6kw system I could not fault this company.
The salesman Leo was very knowledgeable and was able to answer any questions I had regarding the system or installation.
The system was installed promptly on the day we had arranged without any issues. The installation team was very friendly and professional.
Overall I definitely wouldn't hesitate to recommend Empower Solar to anyone who is thinking of getting a system installed. Show additional information
The salesman Leo was very knowledgeable and was able to answer any questions I had regarding the system or installation.
The system was installed promptly on the day we had arranged without any issues. The installation team was very friendly and professional.
Overall I definitely wouldn't hesitate to recommend Empower Solar to anyone who is thinking of getting a system installed. Show additional information
My existing inverter was broken done, had a shonky installer fitted another installer but caught on fire. Empower solar perth came and replaced it with a new inverter, when the installer found out the previously isolator used was incorrect, they put in a new isolator for me free of charge. Top services from the guys at Empower solar perth.
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Installed a 6.6kW system with GCL solar panels & GoodWe inverter.
The team is very professional & friendly. Always helpful all the way!
Highly recommended. Show additional information
The team is very professional & friendly. Always helpful all the way!
Highly recommended. Show additional information