Perth Solar Warehouse

Perth Solar Warehouse Reviews

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The researched buyers choice for solar and battery technology.
 
Perth Solar Warehouse and PSW Energy are a part of the McKercher Corporation Pty Ltd group of businesses established in 2004 as McKercher ECS. PSW Energy is the evolution of Perth Solar Warehouse to deliver renowned products and services to a broadening market beyond Perth, Western Australia.

Reviewers report paying: $2,600 - $11,200 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

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Perth Solar Warehouse Reviews (314)

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Average Scores

4.9/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 254
  • 4 star 59
  • 3 star 0
  • 2 star 0
  • 1 star 1

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Transparent quotation through to installation process

Sales and quoting process was great. Russell was patient - threw many, many questions and interrogations of the fine points, and to his credit he responded to most, if not all of them in a transparent manner and (at least from what I can tell) a lack of impatience. I think it is super important that you can throw a million, fine detail questions at a solar provider and reasonably expect them to answer it. It shows that an operator is accountable and willing to disclose everything from pricing to the materials and parts used (which i queried specifically) - to ensure I wasn't just another retail customer to sell some cheap crap to, take my money, and be done.

Having done a fair bit of research and speaking to those in the industry this sealed the deal for me as integrity was key. After all there are heaps of cheaper, and more expensive providers, and everyone claims to be the best, and model numbers and pricing aside your next most important step is the supplier, and their installation quality and processes, as after all who knows who will be around beyond 2030 when solar incentives phase out. So i will commend Russell on that side - if he failed to answer in detail or patience the deal would have been lost, so i think feedback to PSW on that side on their sales rep is important.

Russell was also not pushing for a sale. Each response if anything prompted to let you know if there was any more questions. But never got follow up phone calls or emails asking if i wanted to proceed. Which i think is equally important. To be honest you don't need it if word of mouth and quality of your install is good - that's partly how PSW came recommended from complete strangers online.

Installation was on time, and very quick. There by 8am, done by 12. 3 lads. The only downside I would state, given it's prompted here, is there was still smaller rubbish left on not just the driveway, but on the roof. I climbed my step ladder after and tie downs and other metal pieces were still in the valleys/gutters . So i grabbed what i could rather than let them clog up. I'll give the benefit of the doubt that some screws and bolts are form the colorbond at some point, but some of the other ties were clearly from the panels, i think being on the side/valley they were overlooked, or perhaps less care was taken. All in all the major large boxing and items were all cleaned up, so this is more a nitpicking on that last mile of tidiness.

Customer service wise - i don't know any better, but each back office person throughout the process and after sent me the relevant registration details, product sheets and booklets etc, and post install work. The only area of upskilling might just be the actual process of getting DEBS approval and connection to the grid for selling back power was not properly understood or communicated from a back office point of view, even Russell may be abit outdated on this front.

Penny who deals with after install setup was very knowledgeable and corrected the above - meter boxes are now changed to digital (or reprogrammed) after installation, not before, which i think other staff did not know. Not life shattering, just some feedback. Penny was great with installing the app, talking all the solar geeky stuff one could love, and going over stats - clearly knows her stuff , and helpful, so thanks penny.

Grind connection and app wise: i haven't noticed any issues. I hit about 4.5/4.6 kw max, have hit 5kw (inverter max) once. Installed 19th April so clearly not in peak summer. Once summer hits i'd expect 5kws regularly from 11-1pm, until then I'm presuming the system is working well for pre-winter and going into colder months. Huawei inverter looks great on the wall. Nice and straight - which again comes down to installer pride and care, you'd be surprised how slightly wonky installed fixtures do a disservice to tradie workmanship.

All in all highly recommended. Pricing wise it wasn't the cheapest, but it was certainly cheaper than majority, for what I got. And given the products supplied, and how accountably prices are (all online etc) i'd say if you can get the product you want, the price will be competitive, and so far installation quality has been good. Which is why i heard about PSW to begin with - word of mouth of suppliers who don't cut corners, and whose quality of install is good, is far better than saving a few bucks on the cheapest product.

Price paid includes $300 consumption monitor (don't skimp out, for visibility of your consumption patterns over the system lifetime, get it!) - $4,490 net of monitor. Panels were 415kw so only 16 required for a typical 6.6kw setup. Huawei hybrid inverter.

Panel rating: 5/5
Inverter rating: 5/5
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Wonderful Experience!

Amazing customer service, excellent communication would recommend to family and friends in a heartbeat!
Inverter rating: 5/5
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A great solar company that I will use again!

Easy process. Options for our home.
Great communication from start to finish.
Install was fast, professional, tidy and on time.
Follow up after install was positive.
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Professional service, great install, excellent followup

After the first few site visits I realised most sales people don't bother to look at the layout (only the meter box) and use a standard satellite overview of the house to decide optimal position of panels. So I decided to approach Perth Solar Warehouse (PSW) by email as they were not on the list. Their quote ended up being the best combination of inverter (Huawei) and panels (Jinko) and were competitively priced. Being close to where I live I went with them. The process was very smooth with regular updates from Kate and Moly on the process (especially the Synergy/Western Power application). The installers completed the installation on the scheduled date (May 2) and the system looks great.

End of the story? No. Where was Western Power with the smart meter? Yes even though WP knew back in March a PV system would be installed on May 2 they failed to replace the smart meter as they now have a new policy of upgrading customer to smart meters, at the customer's expense, and up to 12 working days AFTER install.

So it looks pretty on the roof and the sun is shining but no power!

Due to excellent service from PSW I have had Penny calling me with daily updates on this activation process because I have had ZERO communication from Western Power / Synergy.

Thanks to PSW but no thanks to our power utilities here in WA who really need to smarten up their act.

Inverter rating: 4/5
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Very attentive customer service

The quoting process was very straightforward (a matter of choosing what your needs are) and we were presented with 4 options. Installers came within the estimated time frame and were quick in installing the panels and explaining where best to place the inverter and what we would be expecting in terms of account log in thereafter.
Cannot fault the customer service! Very attentive to emails and questions. Made the whole process very seamless from showing the aerial layout of the panels to be installed, handling the grid connection etc.
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PSW were very friendly and professional

The sales team were easy to deal with. PSW did everything for us. It was so easy.
The gentlemen that did the installation were polite, friendly and helpful. A pleasure to deal with.
Customer service has been great. They organised the account with FusionSolar and all I had to do was download the app, login and watch the results.
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Good customer focus, quality equipment and friendly efficient install

PSW provided excellent customer service and updates with multiple emails to advise progress etc.
The equipment is excellent and works perfectly.
Installation was done to a high standard by a friendly install team. The team leader was happy to spend a lot of time with me to explain the system operation and interface.

An excellent job, I can highly recommend PSW.

Inverter rating: 5/5
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Good communication and efficient service

The quoting process was all online. It worked well, but I would have felt more comfortable if we had had a visit from a company representative.

Installation was very efficient. The installer suggested a good location for the inverter.

Grid connection was arranged by PSW.

Overall good service, excellent website providing all needed information.
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Great service and product

Quoting was easy, Perth solar warehouse took care of everything, install was punctual and tidy.

Would definitely recommend
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Great service

PSW gave us a competitive quote, no hidden cost, installed on the day they booked and were helpful.

The installers were good fellas and did a very tidy job.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Very good flow of information and continuous updates via emails. Good handover upon installation by installation team.

Sales and quotation process was very good, constant updates regarding installation dates, system information etc. were received on very timely manners.
Installation process and team was also very good.
Very good customer service, i didn't require to contact the company to find out about anything, i was kept informed with all the updates. All correspondence with energy supplier etc. was done very smoothly.
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Very happy

Very efficient installation and customer service. Always happy to answer questions.
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Fantastic Solar Installation Experience

The quote and purchase process was very simple and did not even require a site visit. Following acceptance of the quote, all applications to my energy provider and Western power were taken care of by the efficient team at PSW with regular updates being sent out to keep me up to date with the application progress. Installation was completed in about half a day by 3 efficient and polite installers. Once installation was completed I received all relevant warranty, installation and system monitoring information via email.
Panel rating: 5/5
Inverter rating: 5/5
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A job well done.

PSW provided a competitive price with excellent communication from start to finish. I will highly recommend them.
The sales process was well managed, with all queries answered in a timely manner and different options provided.
The installers were good at their job, came on time and left the place in the same conditions they arrived.
The customer service of PSW is very good, with communications from various teams. The system was connected to the grid and fedd0in tariff applied within one day.
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Outstanding

Outstanding from start to finish and after. All the teams involved in the various stages of the project work with the same level of professionalism and competence. Highly recommended.
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Terrific Installer. Installation room for Imrovement

The sales/quoting process was straight forward and easy.
The installation was slowed by 2 young assistants not paying attention to instructions. The head installer Alec was very
pleasant and diligent unfortunately failed to clean up in garage in any meaningful way possibly due to time pressure.
Happy with final result.
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PSW the place to go for quality, service and overall value

If you want to install a Solar System in Perth, go no further than PSW. From the initial quote through to the installation and setup of the system, I couldn't fault the team. They were quick to respond to queries and always happy to help. I wish more businesses were like this. Thanks to Penny-Lee, Sarah, Lisa, Kate and Andrew for the fantastic experience.
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Amazing service with impeccable customer service

From the very first inquiry, the team at PSW stood above the rest. Great communication with regular touch points throughout the installation journey. Love the project management portal that lets you see exactly where things are at. The installation was smooth, looks great, and was up and running with no fuss at all. Highly recommended.
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Why was I a little apprehensive?

Of course, I didn't need to be. After all, my experience up until the day of installation had been only one of 'every question being answered' - 'all alternatives fully explained' - 'very professional quotations covering all aspects of the system, support and expectation'.
In hindsight, any apprehension was due to one or two bad experiences in the past from other installations.

The installation could not have gone better. Everything was explained on the day and several months later, the system is performing as it should. I particularly like the online monitoring and other facilities provided.

I am also convinced that, in the event support is ever needed, that it will be forthcoming from a trusted and LOCAL team of professionals.

Panel rating: 5/5
Inverter rating: 5/5
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Great experience with this company!

The sales process was very smooth, all info was provided up front including various options for systems and equipment. Communication was excellent with all queries answered quickly and we were kept informed at each step of the process. Installation was also very smooth, installers were on time, polite and efficient. Overall we were very happy with our experience and would highly recommend this company.
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Teamwork makes the dreamwork.

A great team from estimators to installers and all those imbetween.
The communication was excellant, the product range can be selected to your needs. The installation was great and flexible. I am more then pleased.
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Great deal, zero issues

There not much to say gave a good price, installed it well and quickly no problems since. They are always easy to get in touch with and good to talk to. I've already recommended to other people I know.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic from start to finish

Quoting process very easy and efficient. They answered all my questions in the lead up.
Installation great - on time, tidy and no problems.
Customer Service terrific.
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Really good many thanks

I would have no problem with recommending PWS to family and friends.
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Modern company with great local support

PSW is a modern company that was easy to deal with from start to finish with superb communication at every stage. Soon after the quotation was agreed on, I was provided with Google Drive share with all of the information relevant to the sale and products.

The installation team arrived on time and provided options on inverter placement and cable layout. They gave me a full explanation of how the system works and meter board changes. There was issue with the monitoring module of the inverter, which had to be replaced under warranty.

PSW was on the ball during the entire time working the manufacturer to resolve the issue.

Panel rating: 5/5
Inverter rating: 5/5
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Outstanding Service & Product

Incredible service. Could not fault them. Absolutely brilliant to deal with. More than happy to deal with our MANY questions & not pushy at all. From sales staff, to customer service to installers. The whole experience was outstanding. Could not more highly recommend PSW Energy.
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Excellent customer service and attention to detail.

Excellent customer service and attention to detail. Competitive pricing. We would highly recommend PSW to anyone looking for solar energy. The team handling the process were helpful and knowledgeable.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic installation

Every thing was installed and connected to the grid. Would highly recommend
Inverter rating: 5/5
Battery rating: 5/5
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Knowledgeable Installer & good support

- Sales kept in contact at all stages of the process
- Installer was on time and very efficient. They were professional made sure our power was out for the bare minimum
- Customer service was (& still is) very good
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Top service

Top service easy to deal with & job all sorted with no stress
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Great service

Great company to deal with from start to finish with excellent communication at every stage. Sales staff are not pushy and answered all my questions. The installation team arrived bang on time and went straight to work and tidied up everything when finished before giving me a full explanation of how the system works. I couldn’t be happier with PSW.
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PSW 6.6Kw installation

From inception to installation the service from PSW was truly outstanding. It was not the cheapest quote but the panels (Singaporean) and inverter (European) are excellent value. Every question was answered promptly, clearly and concisely. The installation under Reece was flawless
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Perth Solar Review

Good experience , great team, good price.

Would recommend! They go above and beyond to ensure the job is done right

Panel rating: 5/5
Inverter rating: 5/5
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Professional Installation

We recently had PSW install a 6 k/w system and had an older 3.5 system removed. Dealing with PSW from start to finish has been exceptionally easy, from the initial quote, details and information to and from the team in the office, informative and timely reminders and progress reports and lastly the great team that completed the work at our home. Could noy recommend more highly.
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Great experience

They delivered exactly what they said they would do. Kept me totally informed the whole way through the process. Did not need to follow up once.
Can’t comment on quality yet as I haven’t had it long enough
On time, tidy, polite
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Clear advice, excellent communication and painless, quality installation

PSW were able to clearly explain the options and pros/cons of these, and provided a fast turnaround on my quote. They kept me informed throughout the process, including handling all of the paperwork associated with the government rebates and engagements with the electricity supplier (Synergy). Installation occurred on the day planned and was executed flawlessly - a really neat job completed by friendly and accommodating technicians.
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Quality work, easy to deal with

Whole process was easy start to finish, installers took the time to explain everything. Very happy with everything overall and would recommend to anyone
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 06-08-2021:

6 months later

System: 36 LG 370w panels, SME 10kw 3 phase inverter and a Powerwall2. Not a typical installation!

The PSW installation team was fantastic. The job was completed and up and running in 2 days.

Given this was not a typical 6kw single phase installation, the process of getting there was not quite as easy. I didn’t know what technical questions to ask upfront, so there were some issues that were only discovered during installation and commissioning. Again, PSW was very good at delivering the best configuration possible. It would appear that a 3 phase installation with a Powerwall is not that common in Perth (back in January).

The system has worked flawlessly (except for a minor hiccup during a power outage, but this appears to have has been rectified), so I am very happy with the end solution and installation. To date the system is performing better than my forecast; I have saved over $1050 in electricity costs in 6 months and expect a payback for the whole system in about 9 years. Electricity bill for the 6 months was $80 inc. GST. BTW, I get 0 cents credit from Western Power for input to the Grid, because I have a 10kwh inverter. I would get whole 3 cents if I only had a 5kwh inverter.

Things that weren’t obvious to me at the start, but is my fault for not investigating further:
• A single Powerwall can only support 1 phase. 2 Powerwalls can support 2 phases if configured that way, but only one works during a Grid outage.
• Western Power (via Tesla) limits the input/output of the Powerwall to 3kwh. This can impact the charge on very cloudy days.
• If the Grid goes down during the day, the Solar array stops as well because the inverter needs power to all 3 phases (the Powerwall only supports 1 phase).

Would I recommend PSW? Yes, definitely, but be prepared to do some fairly rigorous investigations yourself if you want a non-typical install (ie. not a 6kw solar only system). I suspect this would be the case with most if not all installers. I went with PSW because they provided a competitive price, quality service, were local and only used trained employees to do the installation.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

6 months later we asked Greg: "Are you happy with the performance of your system so far?"

I have saved over $2,500 in electricity in the last 12 months. Payback should be within 8 years.
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Terrific service

Fast, efficient and friendly sales and planning team. System was installed professionally and left the area tidy. Would recommend their product and service.
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Quality

The process was a long one two systems over about 4 years and batteries still to come but the team worked around my requirements and provided for some unusual circumstances, quality of the install was first class and i have no problem recommending them
Panel rating: 5/5
Inverter rating: 5/5
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Great follow up service

Had the PSW team here on Monday for an installation. Team were efficient and friendly and they finished in the late afternoon. All was well until it got dark a bit later, when it turned out that no lights were working on the first floor at all.

Reached out to PSW and they assured me their electrician would phone me. He did shortly afterwards and he asked if I wanted him to come right then to attend to the issue. I was happy to live without a light circuit for the night so the team attended at 07h00 to diagnose and sort out the issue which had been caused by a damaged neutral in the switchboard.

Two things that I respected, cause we all have these things that happen to us.

One, after a long day their electrician was willing to come out on the spot and two, they were here on time the next morning to fix it.

Good job PSW
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Great company to choose for your solar needs

Great guys.

Excellent company to deal with.
After sales and app support(even while the company closed for Xmas) was great.

I choose service and local company before price,and it's always worth it.

Panel rating: 5/5
Inverter rating: 5/5
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Great Experience -

Very good service and easy process
Installation Team -- excellent team was on time and finished up quickly and took all their rubbish
Customer service team took care of every thing - very happy with the service

Panel rating: 5/5
Inverter rating: 5/5
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Staff and installer’s were very helpful and answered all our questions

A very easy and stress free experience. Staff were very knowledgeable and helpful. Installation was very fast and tidy.

Thank you Perth Solar Warehouse!

Inverter rating: 5/5
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Great service and workmanship - very happy

Perth Solar Warehouse installed our solar system a few weeks ago. The install all went well and is very neat and tidy. The price was great and the service has been fantastic. Very happy with their work.
Inverter rating: 5/5
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Great service

From start to finish we were very happy with the service from Perth Solar Warehouse. They responded quickly to our enquiry and answered any questions. They arrived as expected on the installation day and were very professional. The whole process was smooth and everyone we dealt with was friendly. We would not hesitate to recommend Perth Solar Warehouse.
Panel rating: 5/5
Inverter rating: 5/5
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Great installer

They did what they said they going to do plus a Little more even on Saturday afternoon
Panel rating: 5/5
Inverter rating: 5/5
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Great service hassle free installation

Professional installation on time and clean and tidy polite and good information from office staff
Panel rating: 5/5
Inverter rating: 5/5
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Best price around when comparing same spec of solar systems. No haggling salesman.

My solar system purchase was easy and hassle free. Most other outlets advertise a low price only to find out it doesn't include this or that etc..
Solar warehouse had best price when comparing same inverter and panels.
Installation was organised and carried out without any hassels. Quality of install seems to be to a high standard. Only time will tell I guess but no issues so far.
I would recommend perth solar warehouse 100% .
These guys gave me a panel upgrade because the original panels were out of stock
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Very professional

Very prompt on providing quote that suited our needs and wants. Quick and professional installation and great customer service and follow up
Panel rating: 5/5
Inverter rating: 5/5
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