RACV Solar Gippsland - Company Review Notice RACV Solar Gippsland - Company Review Notice
RACV Solar Gippsland

RACV Solar Gippsland Reviews

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4.5

Based on 35 ratings

About

RACV Solar – Gippsland (previously Gippsland Solar) are your local solar experts, offering customers knowledgeable advice, quality components, leading warranties and great customer support. Our local team has tailored thousands of solar solutions to homes and businesses across Gippsland. We specialise in the installation, servicing and repairs of solar panels, battery storage, EV charging, hot water solutions and heating and cooling systems.

Panels, inverter and battery brands

Panel brands previously installed

Inverter brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

RACV Solar Gippsland Reviews (35)

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Average Scores

4.1/5

Value for money

4.5/5

Quality of System

4.7/5

Installation

4.6/5

Customer Service

  • 5 star 6
  • 4 star 27
  • 3 star 1
  • 2 star 1
  • 1 star 0

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Great installation - close to no after sales service

Initial interaction and installation was great.
After about 3 years however, I needed assistance as the batteries were not charging well.
Very difficult to get someone to respond in a timely manner.
My system has been operating poorly ever since. I have had people out several times for a reboot but my system has now been completely offline and not charging the batteries for several months.
I can only use a generator to power the house.
My last call which was responded to a week later has advised it would be a couple of weeks before someone can look at this system.
I think it is time to find someone else who is interested in customer service as the support team rarely return calls.

Panel rating: 3/5
Inverter rating: 2/5
Battery rating: 1/5
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Professional and neat installation.

Quotation process was fine.
Installation was outstanding. Polite, Tidy, Punctual and workmanship exceptional
Ancillary items to the installation all taken care of.
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Original Review on 26-11-2019:

Gippsland Solar. Excellent reputation justified.

Very good quote with several options. Help and advice with rebate claim. Quick and punctual installation with companies own team. Helped to organise grid connection. Very Happy. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Richard: "Are you happy with the performance of your system so far?"

Yes. There were a few issues that Gippsland Solar came back to fix but all good now. I would recommend Gippsland Solar.
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Delivered as promised

Sales process was simple and effective. Systems not installed yet (house under construction) but they have connected with my builder to arrange access and related details
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Kept well informed throughout the whole process

From the initial booking for a quotation to the completion of the installation we were kept informed the whole way. A few days after the Salesman visited, an easy to read detailed quote was received, then the installation date was set once the deposit was paid.
Very happy with the guys installing the system, especially with the neatness of their work in the meter box and inverter cabling.
Once installed the operation of it was well explained and the App installed on our iPad clearly illustrated how it was working.
The system has been installed for two weeks now and have been contacted today by our electricity supplier to arrange grid connection shortly.
Overall we are very happy with the whole process!
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Original Review on 06-09-2018:

This company was rated top for our area, easy to contact and quick to come out and quote. Local people to work with. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: N/A
Quality of System: N/A
Installation: N/A
Customer Service: N/A

8 months later we asked Dawn: "Are you happy with the performance of your system so far?"

Yes!!! this system has reduced our electricity bill ,and we feel we are doing a little toward global warming reduction goal.
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Original Review on 11-04-2018:

Waiting install Original ratings

Panel rating: 0/5
Inverter rating: 2/5

Value for money: 4/5
Quality of System: 4/5
Installation: N/A
Customer Service: 4/5

8 months later we asked This person: "Are you happy with the performance of your system so far?"

No
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Original Review on 29-12-2017:

THE COMPARISON SHEETS PROVIDED BY YOUR WEBSITE WERE OF VALUE IN ARRIVING AT AN INSTALLER AND CHOOSING A SYSTEM THAT
WE COULD AFFORD AND WERE HAPPY WITH.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: N/A
Quality of System: N/A
Installation: N/A
Customer Service: 4/5

8 months later we asked Robert: "Are you happy with the performance of your system so far?"

AS WE HAVE NOT YET ADDED A BATTERY STORAGE SYSTEM THE SYSTEM IS UNDER UTILISED.
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Original Review on 14-06-2017:

You would not believe how many times I checked back on your website for information and it had the answers every time.
We have 22 LG x 295W panels coming along with two x 3kW Fronius inverters; both get a good wrap on your website.
So far, so good.
Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: N/A
Customer Service: 5/5

8 months later we asked Ian: "Are you happy with the performance of your system so far?"

Heading for twelve months of solar and still happy with everyone involved. Installer Gippsland Solar was brilliant. AusNet also did everything they said they would do on time and Solar Quotes had taught us enough to feel more than comfortable with both installer and distributor.
Gippsland Solar is a most professional outfit only using only their own staff many of whom are electricians. Tidied up well, showed us how to read the information, and checked back after the AusNet visit. AusNet also professional doing their switch on as promised.
About two months in we had three days with total drop outs for several hours. A phone call to Gippsland Solar and the lady who answered the phone said she suspected over-voltage but would look into it. Within 48 hours she had emailed us graphs of our grid voltage on those days showing between 248 and 258 volt supply. AusNet came to the party quickly and turned their transformer down a notch: now all sweet and getting a steady 240 volts. (We have a two-phase rural system).
And our bill: now $95-$100 for 90 days compared with $640-$700 previously. Could not be happier. Thank you Gippsland Solar. Thank you AusNet. And thank you, Finn Peacock.
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Local supplier with a very good reputation for customer service and post sales support.

Have not yet had the system installed so can't comment on that yet.
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It was a very easy decision as some of the solar companies were very pushy constantly ringing harrasing me. But it's over now so i appreciate your services.
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Solar Quotes was only able to provide one referral, and we got a quote from that supplier. The person we spoke to was very nice, but could not answer key questions, advising us to read the fine print once we got the quote. The quote was prepared and submitted without a site visit. We found this to be unsatisfactory. We then sourced a second quote ourselves, from local firm Gippsland Solar. Shane instilled confidence in us from the first conversation, attended our site and made a comprehensive assessment. His was not the cheapest quote, but we felt we would be well looked after throughout the process. That has proven to be true.
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This was not the cheapest system we could have supplied but we did ask each supplier for quotes on Tier one panels and either Fronius or Sunnyboy inverters. The panels were the issue and we did find some of the sales people unaware of some of the brands we asked about. We also found that the harder sell people were not accurate in calculating the payback period or the amount of savings from the power bill. For instance, one lady told me that a 4 Kw system would eliminate my entire electricity bill. When I advised her that I would still have a supply charge she commented "Oh, I forgot that". Gippsland Solar installed within 2 weeks of me accepting the quote and the system was running before midday. The installers were employees of Gippsland Solar, not sub contractors which appealed to us.
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Gippsland Solar were extremely prompt in providing information, quotes and responding to our queries. They initially quoted for a 4.5kW system and when I sent an email to request a quote for the 3kW system they responded within 15mins. The system was installed within one week after paying the initial deposit. The installers turned up on schedule and were friendly, efficient and informative. I would have no hesitation in recommending them to anyone.
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Original Review on 27-03-2012:

Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 4/5

26 months later we asked Derek: "Are you happy with the performance of your system so far?"

yes
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Original Review on 07-11-2011:

Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 5/5

30 months later we asked Adrian: "Are you happy with the performance of your system so far?"

Yes
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Good honest company to deal with.
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Gippsland Solar were pleasant to deal with and very helpful with all aspects of the installation.
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Of the three companies I talked to I thought that Gippsland Solar was the most professional and were better able to offer solutions.
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The Company representative Andrew McCarthy came when he said he would and gave us all the advice that we required. He couldn't have been more helpful at the initial interview and responded immediately to further queries.

His installation crew were efficient, pleasant and took great care installing the equipment (the installation inspector was most impressed by the quality of the installation, which he certified immediately).

We were happy that this was a local Company with a good well deserved reputation.We would definitely recommend this Company.
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Have chosen solar HWS only for the moment.
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The hold up now is apparently SP Ausnet to install the bi-directional meter. The panels and inverter have been up for a month now which is not really good enough.
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Gippsland Solar were prompt and courteous in all transactions, the system was installed within a very acceptable time frame. We decided that we wanted to go through a local installer and we were not disappointed!
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Company was able to install system quickly and did so on a weekend. Fast efficient service.
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The sale person for Gippsland Solar was the owner, very efficient and a wonderful bloke to deal with.
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We installed 9 Panels and a 3 KW Inverter so that we had the option to add on more panels when needed.
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great service and advice down to earth and helpfull people to deal with, answering all my questions and keeping me informed of all progress during the installation. prompt installation ment that, from time of deposit to fitting of panels, generation of power was achieved quickly.
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It took a while to get the quote but once recieved and ordered the system was installed within 4 weeks as I was advised. Very happy with all aspects of the system.
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