Beyond Solar Reviews

Based on 297 reviews

  • 5 star 54
  • 4 star 214
  • 3 star 19
  • 2 star 6
  • 1 star 3

Average Customer Review

  • Value
    4.26
  • System Quality
    4.41
  • Customer Service
    4.33
  • Installation
    4.46

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About Beyond Solar , Solar Installers

Beyond Solar
Platinum Partner

Beyond Solar is a division of Beyond Electrical Australia, founded in 2010. We specialise in designing precise solar solutions for homes, farms and businesses. Our vision is to assist Australians in becoming less reliant on the grid, and spending your money on more important things than bills from your retailer. We are confident that our experts are the most knowledgeable in the industry; educating our clients and helping them make an informed decision. We are a company built by installers, who have been working in the industry for a combined total of well over 30 years.

Beyond Solar Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Would live a more easy to understand app, so that I can monitor production, use and how much I am sending back to the grid.
The install of the smart meter by Energy Australia, was straight forward.
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The one disappointment is that the salesman from Solarblu stated three times that he would contact me and quote, but never did.

Daniel from Beyond Solar and the owner of Space Solar Wollongong were extremely professional, helpful and gave fantastic advice. I went with Beyond Solar for a saving of just under $500. I would certainly recommend either company for customer service.

To the team at SolarQuotes, follow up emails and checks to make sure that the businesses they have recommended had done the quotes. Always easy to read and not a single jargon word in any correspondence that I have receiverd

Melanie from Parkerlane did a great job in sourcing a viable finance option for me and made the application process simple, fast and easy.

Now I just need to wait on the install of my solar next week!
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Friendly, knowledgeable and helpful sales person (Daniel) gave good advice on various options and patiently re-quoted several times with changes that I made; installation guys (Ricky and Mo) were friendly and competent and just got on with the job; eventually decided on 6.5 Kw configuration that fitted my budget, with mid-range quality panels & string inverter with some optimisers. Very happy with the result and the service. Show additional information
Sick of being told about an amazing deal that I must sign up to immediately or I miss out. The deal is a deal because of low quality panels or inverters. Beyond Solar were straight up from the first call asking me what I wanted. They were professional and provided me the quality brands I requested - not the cheapest deal ending soon. Thankyou for a professional installation and making the decision easy through Solar Quotes pre screening process. Show additional information
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Fantastic service ! Show additional information
I had the best experience with Beyond Solar from the initial quote to the HIGH quality installation. I would highly recommend them! Well done Beyond Solar!! Show additional information
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no analysis of previous electricity usage to inform system design
no advice on system efficiency and estimation of pay back period
no site visit prior to installation
no advice on single phase or 3 phase connection
no advice on off-peak hot water with solar installation
no advice on selecting a suitable energy retailer
installation seemed to be good overall
instructions to arrange meter upgrade somewhat confusing
in hind-sight may have selected larger panel array with string inverters rather than micro-inverters

Supplier Reply

Hi Dan

Thanks for taking the time to leave a review.

As discussed we based the system size on your current usage after you sent us a bill and we did send a performance analysis which includes details on the system efficiency, return on investment and payback period.

In regards to energy retailer choice, we cannot advise which retailer to use as we like to remain independent of the retailers.

For the meter upgrade, we did provide a pre-filled application for you to submit to your retailer, however since you are going through a change of retailers I understand the process has been confusing and I've forwarded your feedback to our team so they can provide more guidance around this process for your customers.

Thank you for taking the time to provide feedback and to discuss your feedback over the phone.

If there's anything else I can help with, I have provided you with my personal contact details so please feel free to contact me.

Regards
Steve
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Good research really help me in deciding and understanding of solar PV system that I am getting for my house!
Getting three quotes give me a better insight into the pricing structure of the solar PV market!
Beyond Solar provide friendly service and trying very hard to satisfy their customer!
I have no hesitation in recommending them at all!
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Due to BIG trees next door on our west we loose the sun about 3pm. They put extra panels than originally planed on the north face and balance on the east.
Which would increase the amount generated for the time we have, can't cut down trees or change the shape of the house. Big thanks to the installers.
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So happy with Beyond solar- all staff I dealt with were so helpful and responsive and so far very happy with our new solar system. Hope the good vibes continue into the first electricity bill post solar ! Your service is fantastic, have forwarded on your site to friends considering solar. Thank you!! Show additional information
The installation went smoothly. The support service from the office probably not so much, but I think we're making progress now - should be switched on fairly soon. I hope. Show additional information
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The installers were competent courteous & hard working.
Too early to comment on how it works due to need for a new meter
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Beyond Solar responded promptly to queries and readily provided follow up information and advice. Once I decided to go ahead and paid the deposit, they scheduled the installation within a couple of weeks. The installation team arrived on time, were courteous and helpful, and got the job done quickly. The installation appears tidy and careful. Show additional information
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I found the customer service of the sales and technical team outstanding. They were prompt, informed and polite. Their prices were good for the system we purchased and it was all installed and operational within 2 weeks of my initial phone call. The installers were also prompt and efficient and the whole 6.5kw system took less tan a day to be up and running. I was more than impressed with the whole experience, would highly recommend. They are a Sydney based company and we live 3 hrs north of Sydney and they were more than happy to fill orders as far north as 4hrs from their office. Great service! Show additional information
Great people to deal with , always returned calls promptly , great team of installers , there when they said they would , clean and tidy , no mess left and the installed system looks really good too .Can't speak more highly of the whole Beyond Solar experience , highly recommend. Steve. Show additional information
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Ours was a 3 phase install so a little different to most.
Guys did a good, neat job in the install and treated our place with respect. Well done guys!
I would recommend Beyond Solar.
We are in Western Australia.
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Beyond Solar were great from start to finish. They weren't the cheapest quote but they provided quality gear at what I consider to be a reasonable price. Sales staff were very helpful. They listened to what I wanted, they gave me options & they were open & transparent all the way through. I found other companies that just wanted to sell the cheapest they could & would not listen to concerns. I had hold-ups that were nothing to do with this company & it wasn't a problem. They worked with me to get the best outcome that suited our time-frame. When it came time to install, Huss & the boys were fantastic. Quick, clean, extremely courteous and very good at what they do. Their teamwork was exceptional & the whole thing happened inside a day. I received a thorough run-through of everything before they left & when I rang later to check on something I hadn't understood, Huss was great & took the time to ensure I understood it all clearly. The system has been in place since late June & I was generating well over 20Kw per day in the middle of winter. We have topped 30Kw on numerous occasions through July & August so I can't wait to see what happens when summer comes! The phone App is simple to use & has all the info we need. I rarely rate & review companies online but I am happy to recommend Beyond Solar to anyone. Show additional information
Hi,
I was happy with the installation that was completed within a reasonable period and on the due date. I was also very satisfied with the quality of the panels and inverter (Jinko JKM310M-60 and Huawei SUN2000L-5KTL) and the install quality (no cables from top to switches, covered isolation switches on the roof, panels placed neatly on roof) however Beyond Solar let themselves down by charging me an extra $ 76 to pay by credit card which I was not informed after saying I will pay my credit card and not telling me that I had to organise the new net meter from AGL. I had no problem doing this but the installer did not mention it and delayed the meter install by 2 weeks.

Thank you for the advise on your web site and the videos, the info was very helpful and I have even purchased your solar handbook guide from Amazon.

Cheers
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I was impressed that the installer made an effort to hide the inverter and panel cables in the brick and cladding cavities. The overall installation looks professional. The installers turned up on the day and time scheduled. Answered any questions I had. The new meter and full switch on by Origin was 4 weeks later at no cost. System is functioning very well. Show additional information
I'd have no hesitation in recommending Beyond Solar. Sam was very helpful in choosing the right system and rejigging to get it to match what I was after. The installation team was friendly and efficient and careful to ensure that the system had minimal visual impact on my house. Show additional information
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One was very efficient & professional but pricy. The other 2 solar businesses only provided price verbally & their price was high too. After your staff confirmed that you can only give me 3 contacts. I turned to Beyond Solar for help. Out of my expectation, Beyond Solar has designed a better system on my first contact with them at a very reasonable price & best of all is the installation has taken place in 2 weeks. I can't be more happy about it. Show additional information
Through SolarQuotes I received only a response from Beyond Solar from Ingleburn NSW. I previously got quotes from Origin and AGL privately, which I decided not to proceed with them.
Beyond Solar had a design that made better use of the available north facing roof space with more panels, and had quality panels and European inverter. I accepted the quote, paid a deposit and they arranged installation soon after. The installers turned up on time, discussed the job and completed it on the day. I liked the way they ran the cables inside the cavity walls so there was no ugly conduit. They cleaned up at the end, didn't break a single roof tile and explained the operation of the system components. I received a follow up phone call the next day from Beyond Solar checking that the install was complete and that I was satisfied. Overall, verbal and email communication has been good. I'm now waiting for my energy provider to install the new meter so I can switch on the system to see how it performs.
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Install was delayed a couple of times due to weather, but completed as soon as possible afterwards . Followup and post-install was good. Would recommend. Show additional information
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