Beyond Solar

Beyond Solar Reviews

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98% 0%
4.4

Based on 484 ratings

About

Beyond Solar is a division of Beyond Electrical Australia, founded in 2010. We specialise in designing precise solar solutions for homes, farms and businesses. Our vision is to assist Australians in becoming less reliant on the grid, and spending your money on more important things than bills from your retailer. We are confident that our experts are the most knowledgeable in the industry; educating our clients and helping them make an informed decision. We are a company built by installers, who have been working in the industry for a combined total of well over 30 years.

Reviewers report paying: $4,850 - $6,900 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Beyond Solar Reviews (484)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.4/5

Value for money

4.5/5

Quality of System

4.5/5

Installation

4.4/5

Customer Service

  • 5 star 145
  • 4 star 293
  • 3 star 31
  • 2 star 8
  • 1 star 7

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Original Review on 05-05-2023:

Punctual installer and neat implementation

Sales/quoting was comprehensive. They were happy to make multiple quotes, modifying to suit my requirements.
Installers were polite and punctual.

They didn’t organise the grid connection afterwards but I knew that this was the case from the beginning. Beyond Solar explained they didn’t have the relationship with my retailer (Energy Australia) to do this.

I read their web site to learn they adhere to all the safety standards. Cabling in the roof is labelled appropriately, for example. The installers didn’t wear or fit safety measures against falls off the roof, however. That was my biggest surprise.

My quote was not done on-site. In hindsight, I would insist on this as the panels wouldn’t fit as designed so the installers discussed alternatives with me and found an alternate, perfectly acceptable way to install the panels.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 5/5

10 months later we asked Patrick: "Are you happy with the performance of your system so far?"

Yes, I’m still very happy with the system after 12 months.
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Fantastic people

Everyone was easy for me from start to finish. I’m an aged pensioner and not very computer savvy and the salesman helped me all the way, he had so much patience.
Four men came from Sydney to the Riverina to install and I couldn’t have asked for better people, polite punctual and friendly, one even put the app on my phone.
I would highly recommend this company to everyone.
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Good installation in all respects

Despite pre-installation communications only being by phone Saad from Beyond Solar created a better configured, better capacity design than other on site and on-line providers from which I received quotes from. Installation team excellent (Adam talked through all on-day aspects and fixed a minor issue with my mains board for no labour cost), post installation responsive and organised all paperwork to update with electricity supplier. System works well and is delivering a little in excess of quoted Kwh.
Panel rating: 4/5
Inverter rating: 4/5
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Patient and detailed consultation, professional installation and excellent after sale service by MK.

It's been 5 years since we installed the solar system by Beyond Solar. they help us to choose a good quality, money value system and it's been working so well and no issues at all. when we have some questions, MK always there to help. His professionalism, prompt reply is very impressive.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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SW Sydney - 2 systems from Beyond Solar

I have used Beyond Solar twice now in three years. The first solar system they designed for me paid itself off well in advance of their estimates. The inverter broke and they were seamless in organising and installing a replacement. I was so impressed I came back for a second system.

Saad is my sales guy and he was honest, open and very informative.

MK and the tech support team are amazing. Real stars of the after sales support.

Panel rating: 4/5
Inverter rating: 4/5
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Excellent after installation service

Aftercare support was excellent. Post some work by an electrician there was an issue with the inverter not being connected to the main switchboard correctly. I rang up the Beyond Solar for their assistance and MK their Technical Manager explained the issue to me and also directed the electrician to fault fix. Post issue resolution, he ensured the tests were down remotely to ensure there are no further faults.
Would highly recommend Beyond Solar for their professionalism and attention to detail. Thanks MK for your support.

Inverter rating: 5/5
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Excellent System Design and installation

To be fair the quote documents contained all of the information required to define the system and to tick all of the boxes in the solar quotes checklist, but they were much harder to find than some other companies that quoted
Panel rating: 5/5
Inverter rating: 5/5
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Quality products and workmanship

We are very happy with the product and installation Beyond Solar provided. Not only they have very competitive pricing, they also use reputable brands and the communication and installation were smooth. The solar panels have been working very well, and we even got credit for our electricity bills!
Panel rating: 5/5
Inverter rating: 5/5
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Great install, easy to deal with

I went with Beyond Solar after they were recommended by Solar Quotes and a colleague who had used them. Sales quoting process was easy to understand and responsive to questions. Install involved some of the hardest workers I've met, punctual and got the full 13.2kw system installed in a day.
Panel rating: 5/5
Inverter rating: 4/5
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No fuss profesional installation

easy sales and quoting system
could not fault the installation tea
system was only installed a few days a go and the grid connection has not yet been finalised
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Very smooth experience

Sales and installers were friendly and professional, very good experience
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Beyond Solar review

We would highly recommend Beyond Solar in all aspects from sales through to installation.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 22-12-2022:

Seamless process

The salesperson was very professional and upfront. The installation was once again professional and well done.
The customer service so far, has been without fault.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Peter: "Are you happy with the performance of your system so far?"

Above expectations and would like to add a battery when they become if ever financially sensible to purchase.
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Great experience and quality installation

Saad and the team were great, the initial
Quote was done online and communication throughout was transparent and clear. The team did a superb job installing and configuring the system, arrived on time and cleaned up after completion. Helped explain and setup the Enphase app on the day. Support team answered any questions we had, nightgown recommend.

Panel rating: 5/5
Inverter rating: 5/5
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Prompt service and efficient, friendly installers

Over the phone quote, regular reminders came across as a bit of a hard sell, nearly went with another installer if it escalated.
Install was top notch. Arrived on time, quite, efficient, and diligent work by roof installer and electrician who did a high quality job.
After sales follow ups and customer relation contact. Grid connection was all seamless.
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Seamless install

Easy process from quote to install
installers were on time efficient and cleaned up after the install
removed existing solar and installed new system all in one day
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Happy with the installation

Tony the sales person was very helpful did not have to wait long for installation arrived on time schedule for installation. Grid connection was arranged by Beyond Solar
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Excellent install and advice

Beyond Solar and Saad was great and very accommodating easing any concerns in particular issues with my roof. Saad really listened to my concerns and provided great advice on what they can do. He even went to the trouble of organising the electrician to speak to me to gain comfort before committing to anything. The install process was just as smooth. Adam /Huss and the team was fantastic on the install day. Adam was even able to come up with a better solution on the day with how the cables would be run etc after seeing the roof and agreeing on the layout. The team kept me informed throughout the whole process. Everyone at Beyond Solar went above expectations and I highly recommend them!
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Smooth experience

My first contact with Saad from Beyond Solar was great. I know a fair bit about solar already and from that phone call i knew Saad knew his stuff.
He designed up a system that suited our needs and budget. He re-configured a few things when we learnt about shading trees and TV aerials. He talked through the process that Beyond Solar would perform.
The installers worked hard, they were neat, they were polite and they followed Saads plan to a "T".
Before leaving they guided me onto the "App" that lets me see the electricity we're generating and i am really happy with the results.
Well done Beyond Solar, Saad, MK and the installers, we're very happy clients and will refer you to our friends.

Inverter rating: 5/5
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Fantastic, would recommend

Sales person was great, very helpful and answered my question with clear and detailed answers. The installer were very professional and were great to deal with. Over all I highly rate and recommend Beyond Solar.
Inverter rating: 1/5
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Extremely happy with process and installation

Have to say going forward will always be going to Beyond Solar. I had gone to many with many just telling to replace my existing solar system, until I came across Beyond Solar. Saad very clearly explained everything to me, saying I need to get a battery as my solar system is producing. Saad was extremely helpful, professional, knowledgeable and very patient with the amount of times I asked him question’s especially on the weekends. When it came to installing the team that attended completed the job efficiently and very neatly. Can’t recommend Beyond Solar enough, keep up the great work ????????
Battery rating: 5/5
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Highly Recommend the Beyond Solar Team

Beyond Solar were one of the companies that were willing to work with a townhouse and provide multiple quotes that weren't outrages in price. Quoting was done remotely and was spot on. I provided a photo of all locations they required (meter box and switch board). The customer service team answer any and all quotes before, during and after installation.
The team arrived onsite and were very polite and professional, they removed and cleaned up all packaging and rubbish.

Beyond Solar has provided timely updates and has been processing a warranty claim and chasing up Sungrow daily to get a new inverter supplied to replace a dead one after only a month

Panel rating: 5/5
Inverter rating: 2/5
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Very professional, easy to communicate and cost-competitive.

Very professional, easy to communicate and cost-competitive.

Special mention to Saad. He was very patient to generate at least 20 designs for me and explained the functioning of each component in the system very clearly(he knows what he is talking). Very responsive and was happy to answer calls on weekend.
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Highly recommend

We installed a big 20kw solar system a year ago. Installation was prompt and professional. Saad and his team is always ready to answer questions and remedy any concerns immediately. Very communicative and helpful. A year on we are still very happy with the system and the customer service. Highly recommend Beyond Solar.
Inverter rating: 5/5
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A great install at a great price!

From the very beginning the process with BeyondSolar was very smooth. Saad followed me up a few months after I’d sought a quote through SolarQuotes and provided a very competitive package with a three phase 8kw Sungrow Inverter and 10.45kw of Jinko 475w N type panels. The design followed my requirements and installation in Canberra was locked in quickly. Throughout the quoting process Saad was readily contactable and happy to help.

Installation day went very smoothly! My roof trusses are very thick steel and the installers worked with me to make sure the racking was secured down well, even sourcing additional hardware (longer self drilling screws) to make sure the install was done right. Wiring was neat and tidy and the panels are installed very professionally. The site was left clean and tidy and the system is operating as expected.

Customer service was great, with the installer following up to make sure everything was operating smoothly. They also arranged all approvals from the utility and let me know when to contact my power retailer to adjust billing.

All in all very happy with BeyondSolar, both in terms of service and price!

Panel rating: 5/5
Inverter rating: 5/5
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Very professional

We enjoyed the whole process of getting solar, all of the companies that quted for us did an excellent job & by the end of the quoting process we were extremely well informed. The installation & after sales service went without a hitch,the installation team did a great job ,they were clean fast & efficient. I would highly recomend Beyond Solar.
Inverter rating: 4/5
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They did what they needed to do quickly however

The solar was installed, but i still can’t use it after 2 weeks because they didn’t help with grid connection after. I was told “just call the supplier and they will enable everything”. When i called my supplier i was told to shut everything off because i was “operating an illegal connection”. Apparently beyond solar didn’t organise a meter box upgrade. Actewagl told me this should have been done by the solar company before anything being installed. A pipe from my underground irrigation was broken when they tossed a box on top of it and i only noticed the next day when water was spewing out of it. Aluminium shavings were left on my deck with my kids were running around on it that afternoon, luckily they didn’t get anything past it being stuck in their socks.

I mean it was installed in a day, the guys were pleasant, everything connected.

Apparently someone was meant to come around to inspect the quality but i haven’t heard anything yet

Inverter rating: 4/5

Supplier Reply:

Hi Will

Thanks for taking the time out to leave a review.

I did want to clarify a few things.

The meter change needs to be done by your energy retailer as per the regulations. We provide a welcome pack that contains all the information required for you to change your meter. We are also happy to assist you with this, however some retailers do not allow us to act on a customers account.

In regards to the retailer saying you are operating an illegal connection, they are absolutely incorrect. We had a permission to connect and your meter was labelled as solar compatible so we left the system on after installation.

Our head installer had a look at your meterbox pre-installation and confirmed you don't need a meterboard upgrade and I don't understand why the energy company would say you did. Your switchboard had plenty of space for the equipment that was installed.

I do apologise for the broken pipe, it was hidden so the boys didn't notice it and we have offered compensation for this.

Our standards are to clean up after installation, so I am sorry the cleaning wasn't thorough enough at your job and some shavings were left behind. I have spoken to the team about maintaining our high standards.

I can confirm we have spoken and in future if you have any issues I have provided my direct line for you to contact me.

Thanks again for leaving a review and welcome to the world of renewable energy!
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Quick to respond and competitive price, good installation but service to complete the setup could be better

Beyond Solar was quick to respond to my request, contacting me within one business day - this was much quicker than other vendors in the area. The quotation process was easy and straight forward, however as I had knowledge of solar I didn't mind talking tech - I don't know how it would have gone with someone new to solar. The installers arrived on time, and the final installation was neat and tidy with adjustments made to suit my preference so that you couldn't see the panels from the front of our house. Instructions to operate the invertor switches were clear, and a demonstration was provided.

The only area where I had some some challenges was getting my meter changed to a smart meter, I was caught between Origin saying that I couldn't request it as a consumer and Beyond Solar saying I should be requesting it directly with my retailer. After 3 phone calls Beyond Solar finally agreed to contact Origin to arrange the upgrade, and it is now complete and operational.
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Great system, great responses, quick service.

Great system. It was installed very promptly especially considering that it was over the Christmas period. Customer service received 4 out of 5 stars was the requirement to follow up regarding the welcome pack as it wasn't sent when promised.
Panel rating: 5/5
Inverter rating: 5/5
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Great Professional Service from start to finish.

From the quote to the installation I was constantly kept up to date of the progress. It was very quick to be installed once the quote was accepted.
Inverter rating: 5/5
Battery rating: 5/5
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Great installer.

Installation team were very professional and efficient.
The initial quote was excellent quality.
Customer service was good although some of the provided documentation and processes were a little bit unclear. and the grid connection afterwards didn't seem to be explained too well - I had to ask my energy company for reconfiguration myself, but that could be put down to the Xmas holiday break.

Panel rating: 5/5
Inverter rating: 5/5
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Second 5kW system installed by Beyond Solar including a battery. Great job and fantastic after service and advise.

Beyond Solar's estimation of power generation for first sysatem was almost exactly what was generated over a year. Second system and battery working exactly as predicted and grid usage almost zero, except for connection cost. Feed in to grid has now doubled with return of about $200+ per month and no electricity costs.
Battery rating: 5/5
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Easy to deal with company

Quoting was simple and efficient.
Installation was an excellent experience. The tradesmen were punctual professional, courteous, and cleaned up their rubbish etc and walked me through the workings of the unit before they left.
I had a contact who I could go to with any questions, so process was very smooth.
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Excellent job all round

Detailed, complete quote with panel layout on aerial photo of my house and expected power production by month, pay back period etc recieved in hours after initial enquiry.
Prompt installation by a professional crew who knew exactly what they were up to. Four hours or so for complete installation of thirty panels and two inverters. Couln't fault the workmanship and through clean up.
Very helpful throughout the whole process and the system is working exactly as the quote predicted. Couldn't be happier.

Panel rating: 5/5
Inverter rating: 5/5
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Highly recommended

Great pre sales process, Pawan was a very helpful consultant. The installation team were extremely professional and their workmanship was excellent, no corners were cut and the team went the extra mile, running cables through the Cavity (instead of using conduit) talking me through the Connection process to the web app and not breaking a single rooftile. There are many sharks out there looking to do the cheapest quickest job but Beyond solar is not one of them, highly recommended.
Panel rating: 5/5
Inverter rating: 5/5
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GOOD system, good installation

The quoting process was smooth with full explanations about concerning myself not with the bells and whistles but more with the price per kilowatt installed (Solarquotes.com have a great explanation on this) Once I compared prices based on price per kilowatt installed, it was an easier comparison. The Installation went smoothly, they were on time and completed the job in the time they said they would.

I had a little confusion over the use of the SolarAnalytics program as I already had one solar system on the roof (installed a decade ago but still going very strong) and when they added the other, the solar analytics shows the total production and total consumption. Which is what the solar analytics team tell me is all I should be concerned about.

However to work out if the new system is producing the amount that I was told it would - I need to go to another portal - the inverter portal for the new system - to view the production for the new system (not solar analytics).

I was a little frustrated that I have to monitor 2 portals, but so be it.

The old system was a 2.4kw size and the New is 9.87kw.

I am not sure yet whether the new system is producing as it was promised. Time will tell.

Nothwithstanding this, I would recommend Beyond Solar for down to earth explanations of how to compare the different quotes (as different installers use different panels and different inverters etc in the quotes)

The best source of information I have found is in the Solar Quotes website. Thank you guys

I do not know
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Excellent Service, Professional Installation

The sales process was good and informative. They quoted the best panel placement, and I didn’t have to wait very long at all for installation.

Great customer service… responded quickly to my queries.
The install team arrived on time on the day promised and just went to work… the installation went seamlessly.

I was really impressed with the foreman, Adam & the other guys in the team. The conduits & cabling were done very professionally safe & tidy by Adam.

Before the team left, they explained what they did, how to proceed in emergency situation and what each new switch meant.

On the same day of the installation, I got some extra documents (warranty, manuals, etc) and the details of the grid connection that was done.

In a couple of days, I received the warranties for the inverter and the panels as well as a reminder about contacting my electricity retailer to arrange for the smart meter installation.
System seems to be awesome.

Panel rating: 5/5
Inverter rating: 5/5
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Great service

From start to finish the team was professional and always willing to answer questions. Installation was professional.
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Beyond Solar Installation

Very easy to work with and a professional installation. Very happy I chose to go with beyond Solar
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Original Review on 07-12-2021:

Original ratings

Panel rating: 5/5
Inverter rating: 2/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

8 months later we asked Mark: "Are you happy with the performance of your system so far?"

No - on a cloudless day, about 37% of the time the output is on average 2.7kW LESS than it should be.
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Excellent service

Entire process was professional and courteous. The pre-sales and purchase was well orchestrated, the installation team were great and follow up after install was excellent. The supplied inverter was faulty out of the box, the installation crew replaced it within 2 days. The installation work is extremely neat and tidy, no mess was left on my property.
Panel rating: 5/5
Inverter rating: 5/5
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Beyond solar install

Beyond solar were excellent. I’m very happy with the system. The installers were professional and courteous.
Inverter rating: 4/5
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Great customer service

The solar system hasn’t been installed yet, So just waiting on the date and away we go
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No fuss quick service

Sales and quoting easy to understand, installation very quick and punctual, customer service was a1.
Panel rating: 5/5
Inverter rating: 5/5
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Professional & quick

They were helpful & professional throughout the whole process. Arrived on time, installed in half a day, tidy, neat install.
Beyond solar got my business because they followed up, helped with questions & advised of things I needed to get sorted before installation.

Panel rating: 5/5
Inverter rating: 4/5
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Awaiting installation - Nice to deal with and competitive pricing

Awaiting installation.

Salesperson was helpful and asked the right questions to ascertain my requirements, for example planning for an EV and have a klip lok roof.

Found the price to be comparable if not only slightly better than competition. Company appears to be around for several years so hoping it will be a reliable solar installer. In my mind at least it's local if anything goes wrong.
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Awesome Experience, Absolutely recommended Beyond Solar.

From beginning to end my experience has been awesome. The team at Beyond Solar went above and beyond to keep me updated and informed across the whole journey. Their pricing is excellent but what most impressed me was there level of customer service. I more than happy to recommend them to anyone looking at getting Solar....
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Great service and competitive prices

The sales/quoting process was great. happy to provide options and answer my questions and no pushy sales techniques.
Installation was efficient and installers polite and helpful.
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5kW system on steep tile roof in Sydney’s inner west

Saad, from Beyond Solar provided great service and was very efficient, installation was relatively straightforward, follow up was exceptional.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 25-07-2021:

Great solar service! Very happy!

Beyond Solar we’re absolutely fantastic, highly recommended! Things got off to a great start from the time I got the initial quote, my interactions with the sales person, who answered my questions and provided additional quotes for me to explore before making my final decision.
Installation was within the advertised timeframe, the installing team were very helpful and took time to respond to my partners questions. They’ve provided all the paperwork, the app is working well, couldn’t ask for more.
The system is up and running and we are happy!
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Matshepo: "Are you happy with the performance of your system so far?"

Overall all good!
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