Solar Power Nation

Solar Power Nation Reviews

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About

Solar Power Nation commenced operations around 2010. The company currently facilitates solar installations in New South Wales, Queensland, Victoria, South Australia and Western Australia. Its head office is in Sydney, with offices also in Perth, Brisbane, Melbourne and Adelaide.


The firm utilises a variety of solar panel, inverter and battery brands in its installations, and while focusing on the residential market appears to dabble in commercial projects as well.

Solar Power Nation reviews and ratings listed below from Australians who have used the company have been somewhat mixed, with customer and after sales service issues being mentioned quite often.

If you've had a system installation via Solar Power Nation, we encourage you to add your review of the firm, its products and service.

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Solar Power Nation Reviews (147)

Show Most Recent reviews from All time  across Australia

Average Scores

4.1/5

Value for money

4.2/5

Quality of System

4.2/5

Installation

3.6/5

Customer Service

  • 5 star 54
  • 4 star 49
  • 3 star 6
  • 2 star 14
  • 1 star 24

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Absolutely terrible beyond words

Quick to quote and harass you into making a decision but once that's done the nightmare begins, also didn't adhere to initial quotation criteria. Couldn't even be bothered cleaning up after themselves, had to do job three times and still not right. Initial installation woefully dangerous with the potential to burn the house down. Then the denials & accusations from spn started, had to contact all authorities to even get them to reply so customer service absolutely NON EXISTENT. DO NOT BELIEVE ALL THEIR FALSE GLOWING REVIEWS THIS IS THE WORST BY FAR SO CALLED BUSINESS EVER HAD THE MISFORTUNE OF DEALING WITH HANDS DOWN! Every step of the way after installation was shocking.
Inverter rating: 5/5
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Reasonable system great warranty and price

Overall a high quality Install delayed by corona lockdown. Electricians are hard to track down and make them keep thier word.
Battery rating: 4/5
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prompt installation

- I told them what system, products and price I was willing to buy, as I had done my research for a while.

- They were very quick, efficient and punctual, and placement of the hardware where I wanted, and cleaned up after installation.

- Customer service was excellent, from go to finish was three weeks including meter upgrade.

"I thank Solar Quotes to have provided me strong information to make an informed decision as to what system and dollar value I was investing in to save the Carbon-Footprint for Australia".

Thank You again Solar Quotes.
Abdul Rahim
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Excellent service. Custom system at the best pricing.

I found Victor was able to give me a price straight away on a system with my requested components. I had obtained wholesale pricing of the components prior to ringing so I knew what price I was looking for. Service was excellent. Installer was awesome. Cannot fault them.
Panel rating: 5/5
Inverter rating: 5/5
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Watch out!

Watch out - Poor workmanship from unreliable tradesman. This company had their tradesman instal the system on a new build. Drilled multiple holes in the outside roofing. Didnt fix work, multiple attempts to rectify. Advised of a $100 discount. Two months later Solar Power Nation ring and abuse as to why $100 remained outstanding on account. Email sent and no one ever replied. Be careful using this company as they use cheap inexperienced tradespersons and don't care about the quality of work they deliver as long as they get their money.
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Value for money same warranty as the more expensive brands.

It was what i'd expected installers were nice young fellows and worked hard, got the job done in no time.
Panel rating: 5/5
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Don't risk it, may be cheap upfront but will cost you in the long run

Taking money and getting it installed was fast but now a year later and water has been leaking through the solar panel mounts.

Calls and emails have lead to nowhere getting the problem fixed, saying an installer will be in touch or someone will call yet no one calls or gets in touch.

Go with someone reputable who will guarantee their work and the products.
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Quick turn around from order to installation.

Quick to give me a quote, no fuss installation. Grid connection was straightforward.
Inverter rating: 5/5
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Rubbish

Paid in full for my solar system after install the system does not work i have rang many many time and email for them to fix it and still not fixed its hard to contact them they don't return calls they when you do get on to them they tell you they will sort it out and ring you back guess what they never ring you back if you want solar use someone else i'm about you use a company that comes and fixes solar inverters I can't see solar power nation ever fixing any system that brakes down in the years to come i dont think they will be around that long stay away from them.
Inverter rating: 1/5
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Easy process, extremely competitive price, very professional installers

It was very easy to get in touch with the company and get different quotes for different panels and inverters. I’m very happy with the price and the installation is very neat. The installers are polite, professional and very well organised. They brought all the panels here the night before to save time the next morning. The installation took about 3 hours and everything looks very well put. No problem so far and on a perfect sunny day I produce 5kw easily! I’m very happy with the result and I definitely recommend Solar Power Nation (it was previously already recommended to me by a friend).
Panel rating: 5/5
Inverter rating: 5/5
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Poor service poor quality

Was told they offer great customer service after reading poor reviews.
They also said poor reviews were written by competitors.
Took my money and never booked anything in for 3 months.
Never returned calls and emails. Didn't want to give my money back.
Then I found out the quality of the system isn't very good so a blessing in disguise I guess
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Original Review on 28-03-2019:

SolarQuotes was very helpful in getting us started on our solar experience and was a great place to answer a lot of our questions.

Went with our chosen supplier mostly on price, but have been happy with the installation and system. Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 4/5

10 months later we asked Samantha: "Are you happy with the performance of your system so far?"

Yes, very much so. Solar system working well. We went with a relatively small amount of panels (12) but these have made a huge difference to our power bill. Very pleased so far.
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Won't Refund Deposit

I have been trying to get a refund of my deposit for over 12 months...
I have spoken to several different people and they say the same thing.... ohh sorry we will do it straight away...still waiting.
Very bad company and would definitely NOT USE.
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They needed to work on their customer service in the office but actual installation workmanship was very good
Inverter rating: 5/5
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Great Installers, LOUSY After Sales Service

Ordered my system from SPN in October 2018, after many phone calls re installation date got it installed Aust Day January 26, 2019. Great installers, finished before lunch, then went on and did another installation
System started tripping out after 19 days operation.

After repeated calls (100) and emails (25) to them a technician finally came on June 1 and diagnosed an inverter failure due to too many panels on one string, thus overloading inverter balance. Goodwe sent a new inverter but no joy getting it re installed.

Repeated calls to SPN ignored.
I went to Fair Trading and got a hearing, SPN were sent a tribunal hearing date and amazingly managed to ring me within 20 minutes of receiving Fair Trading's Email. Technician came and fitted new inverter and changed panel configuration. System appears to be working fine so far.

Was promised that I would get a return call or e-mail after the installation, but as usual NO-ONE from SPN returns your call unless they are after a payment.
Panel rating: 4/5
Inverter rating: 3/5
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Beautiful Installation. Prompt Service. INCREDIBLE Value for Money.

For anyone interested in Solar Power Nation. I can give you my thoughts.
I took up the $2.5k offer for 24x 275w panels and a 5kw inverter, fully installed. I inquired on Thursday, 19th September. After a dozen or so emails back and forth from saleman, and then two or three phone calls, I made the deposit on Wednesday, 25th September.
I received a phone call on the 1st of October from another salesman saying that the panels will be installed tomorrow (2nd of October), and that my panels were upgraded, free of charge, from ET panels to Canadian Solar 285w panels (which I was stoked with, Canadian Solar are ranked in the top 10 globally).
They submitted the paperwork to Energex, as well as contacting my energy provider to come out and put in a smart meter. I didn't have to do anything - very professional of them.

My panels were just installed then. Two guys rocked up about 9am this morning with a truck. One was very experienced, and the other an apprentice. They were not electricians, but definitely knew what they were doing. Took them about 4 hours to complete. I am VERY happy with the job, all neat and tidy, and looks very good. Panels were all brand new, and boxed up on a pallet.

Electrician is coming out tomorrow to install my inverter (SunGrow SG5KTL-D).

Overall, I cannot complain (so far) about Solar Power Nation. They were prompt, professional and the job looks good. Curious to see once inverter and smart meter are in, how much power my panels are producing.
Panel rating: 5/5
Inverter rating: 4/5
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RUBBISH RUN FOR YOUR LIFE

Stay away, run for your life, cheap is nasty, the system was installed in May 2019 and failed 1st September 2019, I have made 12 calls to date and nothing, no call back, nothing, every call I have promised a call back from service within an hour 16 days and still nothing, time for a visit face to face Wetheril Park. DO NOT USE THIS COMPANY
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Pathetic after-sales support. Inverter Faulty (supposedly brand new). Solar Power Nation will not replace.

Hello,

I was originally impressed with this company with the solar power panel system that I got a second one for my daughter.

Now I am pulling my hair out. This is because there is zero after-sales support. I am even having issues with Solar Power Nation honouring the terms of the warranty.

This is my problem. One of the 5 Kw Goodwe inverters failed within days of installation. It is supposed to be a brand new inverter. Solar Power Nation reassured me they will attend to the matter promptly. But this solar power panel System was installed almost 6 month ago and Solar Power Nation is dragging its feet. It has come to the stage that there is now no communication as Solar Power Nation ignores the emails sent to them.

Buyers beware. It is generally a good system with generally good installers, but Solar Power Nation will not honour the warranty for replacement of defective 5 Kw Goodwe inverter. If the solar panels were to fail, I don't think they would honour the warranty for the solar panels too.
Panel rating: 4/5
Inverter rating: 1/5
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Very bad installation and after service care

The installation wasn’t done correctly. No proper response from the company to get the issue fixed. It has been 8 months I have been in touch with the company. But still the issue didn’t get resolved. Not at all acceptable.
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Great to deal with, wonderful price. No hesitation to recommend. Thanks Solar Power Nation.

Great price, great communication, great installation, speedy installation. Easy and friendly to deal with.
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Paid $100 deposit on 31/10/18 ... no communication for 3 months, so I gave them till 31/1/19 otherwise I would cancel.

Still no definite date for install after I contacted them around 25/1/19

So I went to another installer instead, which I would 100% recommend.

Still waiting for my $100 refund ?
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I will not recommended then to anyone . I put deposit in October2018. They were supposed to install my solar system b4 Christmas last year . But they keep saying they don’t have this in stock they don’t have that in stock. We don’t have these panels in stock we will give u that pannel . We don’t have this inverter.
I book my system in October 2018 and now its nearly May 2019 they still haven’t install my system
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I went with SPN after trying for 18 months to get solar.
I had tried another company, was screwed around for some months until they found a local installer. Their local installer flatout refused to do the job and they cancelled me.
I had then tried another, they engaged the same installer who again refused to do the job, they said they'd find another installer but never did and 9 months later went into administration and cancelled me.
My house is not particularly difficult, it's just a standard 2 story place with a tile roof (the other companies charged additional fees to account for this).

I went with SPN mainly due to price, I had cold feet about it going in considering the negative reviews I read but the sales guy (Ken) was pushy and convinced me with a low risk deposit amount. I signed up under an approx $3000 deal for 6.6kw with 5kw inverter on my tile 2 story roof, with a decent amount of travel from their base (4-5 hours away) and was quoted a 4-6 week installation timeframe.

I will NOT say that SPN are great communicators post sale, I had to chase them for updates and I deal with a few different arms of the business in terms of providing the information required to get my install process on track. I disliked the fact I feel Ken (sale guy) and then Alan (operations) over committed often with installation dates that kept getting missed and this had me exceedingly worried that I was being taken for a ride.

I had originally was quoted on GoodWe inverter and ET solar panels, but due to stock/availability problems I accepted changes to instead receive Eging panels and a Sungrow inverter. I would say if you're not flexible for the products you end up being different than the original quote then may have issues and these guys are not for you. To clarify, the changes I had were either direct sidegrades or slight upgrades, and I accepted and confirmed the change prior to installers being sent.

I would have preferred to be given tentative or "probable but dependent on stock arriving" timeframes, and can appreciate they were waiting for several people in my area to be ready to make it a worthwhile trip....I just wanted to not be "promised" an installation date to have it missed it time and again. Even when I was given a final firm install date and handed over to the installation team that was coming onsite I was still 50/50 on whether they were going to show up or not...that was the extent of the credibility the SPN sales team had established (my own cynicism and past experience with other companies may have contributed to this feeling).

However, it turns out I had nothing to worry about and it was smooth sailing from here on out. My installation team leader was Abdul, and him and his team were nothing less that professional. Abdul called me the evening before to again confirm the install the next day and advised a rough time of when they were going to arrive, he called me again the day of the install prior to arriving. Once on site the did a quick recce and confirmed with me regarding panel placement, where conduit could/should be run, inverter placement etc, asked about spare tiles and when I advised I had no spare he said they would move any they break to my garage roof so I could replace them more easily when I got replacements (tile breakages are a fact of life, it happens often with any drilling work on them) however luckily there were no breakages on my roof.

After this they got straight to work efficiently and professionally, and continued until the job was done 4-5 hours later. When they were complete they cleaned up as good as, if not better than any other tradie I've seen. The installation was the smoothest part of the experience and the completed job was neat and tidy, and to be honest looks a lot better and neater than some of the local installs around town. I'd upload pictures here if I could, and I'd expect them to be proud of the job except I got the impression from them that this is their standard level of work.

I left this review to provide an honest account of my own experiences with Solar Power Nation, especially given the range of mixed reviews around the web and the fact that not many of the reviews (both good and bad) had much content to them and there seems to be a lot of seemingly fake reviews to boost or destroy ratings and reputation (in general).

Even given the uncertainty I had during the sales and scheduling process I'd use Solar Power Nation again and would recommend them based on my overall experience and the fact that their price can't be beaten.
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Stay away from these people!!!! they just steal your money. I placed a deposit of 10% for my 6KW system in September 2018 and still i can't get an installation date nor a refund of my money after requesting it in writing plus so many phone calls to them. It's has been more then 7 months now since placed the deposit and I have given up on trying to contact them. This company shouldn't even be trading.
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It was around November last year when I paid deposit to book the system for installation and until March nothing happened.
I tried calling them and each person I spoke with came with different answer and different excuses for delay.
I tried to call them and follow at least 3 times a week. I couldn't get anywhere finally I decided to give up and cancel everything.
It took more almost 2-3 weeks to get my deposit back.
I would not recommend this company to anyone.
They are promising something that they cannot deliver and directly lying to the customer each and every time you call them to follow. be careful guys try to search online and make sure to do your research before deciding to go with this company.
I have got documented everything from day first and also the amount of calls every single day I had to make and follow without any result.
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Warning! Under no circumstances use this company. Their business practices are questionable! 12 weeks of emails to try and get an install date. Also, despite 7 requests in writing for a simple phone call to resolve dispute ie. where they have breached our contract, they haven't responded. Not to worry, the appropriate authorities have been contacted. Please spread the word, this is a company you should NOT use! Be warned. They promise the world and deliver nothing! Not even refunded my money despite doing nothing! Got scam written all over it!!!!
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Our systems been running well the last 2 weeks. The team did a great job with the installation and we're very happy. While they couldn't fit all the panels we'd originally planned, it wasn't an issue as the system still runs well (we have an oddly shaped roof)

Within 2 weeks of our deposit the team was able to find an install date, very quick turnaround.
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From the quotation to delivery and completion of the work I couldn't be more impressed, I was skeptical that the price being so low I would be left waiting or receive poor workmanship.

I couldn't be happier with the service and product I've received
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Solar power nation is a good company and great value for money would recommend thanks
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Best price, great installation service. Great team.
Highly recommended. Will refer my friends and family.
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Hi all,

Do not choose Solar Power Nation. I order on 28 Oct 2018 and till today 11 Feb 2019 they did not able to commit on a date to install it!

I lost the entire summer "power", I believe the company personal seems to use false names as well, as I spoke to the installers in different months and the accent and tune of the voice in each month was completely different.

I try to contact them several times and get a commitment, all the tries in vain.

Please do yourself a favor and avoid them to your own happiness.
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A few delays and rescheduled delivery times. They offered me a free upgrade for the wait. Everything went without any hassles. An extra bonus service was that the installer inspected my roof before installation and found many cracked roof tiles. I had spare roof tiles so the installer replaced them for me.
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Everything sounded great at first, paid a deposit, promised an installation date. After that date came I called in and was told it would be delayed, new installation date not known. Called in 23 different times over the span of a month, speaking with no less than 13 different people. Felt like nobody there really knew what was going on and everyone gave different information. Frustrating experience.
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I signed up with them in Nov 2018 - have been asking in an email thread spanning over 40 emails a very simple question - WHEN IS MY PROPSED DATE OF INSTALLATION??!! TILL TODAY NO ONE CAN BOTHER TO LET ME KNOW!! (11 JAN 19)
They keep saying I’ll ask my operations manager and NEVER GET BACK TO YOU until you contact them - then it’s the same cycle - ABSOLUTELY POOR and I will consider cancelling this entire deal - I explained I need to travel for work and can’t make bookings due to this! I don’t care if it gets installed 3 months into the future but least I have dates to work with! WORST CUSTOMER SERVICE
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A family member used them and was happy with the service provided.

I've given excellent on the system though it's brand new so that mindset could change .. who knows.. but the service was excellent.
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Solar Power Nation completed the installation in a few hours. No issues and friendly installers. Best value compared to other solar companies.

Recommend SPN. Wireless remote monitoring setup working fine.
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I can't fault SPN. Awesome value for money product. Mine was a straight forward installation on a new home. Installation was done by local sub-contractor who did an awesome job and left my place spotlessly clean. Only issue I had was my Electricity Retailer was slow converting my electricity meter to a bi-directional meter but that is not SPN's fault.
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Just very impressed on the time and quality of install
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My son organised it al for me. I had no input, but everything seems satisfactory.
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In researching my system I compared prices (same system) with four other installers, Solar Power Nation was the cheapest based on Solax Inverter and Jinko Panels. From the reviews on this site I realised they often did not install quickly and sometimes stretched out the time to install. I live 150km from Sydney and knew I would have to wait until they were doing other jobs in this area.

The six week promised install stretched to almost three months, during this period I made a number of emails and phone call to the sales team and was told various reasons for the delay.

The installation team did a good job, but I then had to wait a further three weeks until the electrician was working in the area, he also did a good job and was very helpful.
Using the Solax Monitoring System I found the system was resetting once the grid power exceeded 255v, I contacted the electrician and was walked through changing a few settings on the inverter and this solved the problem, they system is now working with no problems.

Bottom line I knew there would be delays, but am pleased with the price and installation.
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Very positive experience. I would recommend solar power nation . Great price for a good system and great service. Accent of some operators was very heavy and it was difficult to understand but thats a small thing. Overall great.
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Good customer service. Installation was quick and hassle free, with the whole system up and running in less than a day. Came at the agreed time and cleaned up after the job.
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Solar power nation was extremely unprofessional. Staff could not answer many basic questions about the system. The phone numbers provided were not answered once despite many calls at various times during the day. No calls were returned. Emails were mostly ignored or responded to very late. Every claim made by staff turned out to be false. I was given new installation day estimates which changed constantly. I was originally told 3 weeks , but after 7 weeks there was no progress at all and I was told the panels were out of stock. I had to ask for refund about 10 times. I've sent more than 30 emails and made countless calls. Terrible experience and a huge waste of time and effort. Do yourself a favour and avoid them.
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Solar Power Nation were great to deal with. Apart from an initial delay between deposit and installation everything went very smoothly. The installers were very friendly and professional.
We are very happy with the outcome and wouldn't hesitate to recommend Solar Power Nation to others.
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