Solar Power Nation Reviews
4.2
Leave a review Based on 98 reviews
- 5 star 45
- 4 star 29
- 3 star 3
- 2 star 11
- 1 star 10
Average Customer Review
- Value 4.35
- System Quality 4.38
- Customer Service 3.86
- Installation 4.31
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About Solar Power Nation, Solar Installers
Please note that this company is not a SolarQuotes client. Anyone can leave a review of any solar company on this site.
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At Solar Power Nation Our vision is to make solar power affordable for every Australian . To achieve this we have sought out solar adviser's from across Australia to join us in this task. With upwards of 7 years experience for all of our Directors and staff from various other solar companies and jobs, we have a team that is ready to put together a solar package to suit your needs.
Solar Power Nation Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
I had a good experience with Solar Power Nation. The price was very competitive and I was always kept informed if the installation timing. It was all carried out as per the schedule as promised. When I needed some follow up after the installation, Simran the after sale support officer responded very promptly and again kept me well informed. Thanks Simran.
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Had our solar installed in 3- 4 weeks from initial payment in full,
I asked the installers to be careful not to break any roof tiles as we had the roof redone on a few months before hand,I told them to tell my wife if they had broken any while they were doing the installation.(yeah right )
When I got home I went to have a look at our investment ( the panels).
I noticed a lot of the panels had blemishes and marks on them, as well as 10 broken tiles, I have been in contact with the installer he told me they can fix the broken tiles with silicone ..not really what I wanted to hear, and about the panels he told me to contact Solar Power Nation it has been more than a month ago this is the reply I received (There is insurance for installation nothing to worry about will fix your problem thanks. )
Please be aware and don’t go through what I did with Solar Power Nation!
Just found out our solar system was installed on 26.4.18 today is 6.7.18 our energy company hasn’t been notified of the install, and the electrical inspector hasn’t been to check the work!
And we are not making any $$$
Please Visit website to make a complaint as I have done http://www.solaraccreditation.com.au
Was anyone else unsatisfied with the installation? Show additional information
I asked the installers to be careful not to break any roof tiles as we had the roof redone on a few months before hand,I told them to tell my wife if they had broken any while they were doing the installation.(yeah right )
When I got home I went to have a look at our investment ( the panels).
I noticed a lot of the panels had blemishes and marks on them, as well as 10 broken tiles, I have been in contact with the installer he told me they can fix the broken tiles with silicone ..not really what I wanted to hear, and about the panels he told me to contact Solar Power Nation it has been more than a month ago this is the reply I received (There is insurance for installation nothing to worry about will fix your problem thanks. )
Please be aware and don’t go through what I did with Solar Power Nation!
Just found out our solar system was installed on 26.4.18 today is 6.7.18 our energy company hasn’t been notified of the install, and the electrical inspector hasn’t been to check the work!
And we are not making any $$$
Please Visit website to make a complaint as I have done http://www.solaraccreditation.com.au
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We are very happy with the service by whole team of solar power nation ,customer service is very impressive.
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I would like to start with positively by saying their quote was the cheapest but probably the rest of the experience was not so good.
Here are the problems we have with the installation:
1. Water leakage after the installation.
2. Wires connecting each row of the panel are touching to the roof. I get to know that it is not as per the standard and due to the high temperature of the tiles in summer it can use the wire to burn and lead to burning the whole place
3. Some minor issues like mounting which panel rests on are not cut consistently (poor workmanship) i.e. some are a quite long one side
At one point it looked like they are out of business as I could not reach them from any of their phones no (02 8880 4009, 1300 853 393 or any of their email addresses or their key sales guy as Mac Guru 0426136262) or their technician Noor as well as contacting them through the "contact us" from their website for several weeks.
Thanks to SolarQuote I was able to find their key person's contact details and I believe just because I mentioned that I got their contact details from SolarQuotes I received the reply first time that they are able to fix those issue but will result in costing $250 even if the documentation I have received from the company states that it includes 10 years Installation and workmanship warranty.
After the Solar panel was laid the person (Usman) who has done the major work to our place confessed that he is not CEC Certified and work for the minimum wage on cash shifts bases. If I knew before then I would not have gone with them
Any suggestion to deal with the situation appreciated. Show additional information
Here are the problems we have with the installation:
1. Water leakage after the installation.
2. Wires connecting each row of the panel are touching to the roof. I get to know that it is not as per the standard and due to the high temperature of the tiles in summer it can use the wire to burn and lead to burning the whole place
3. Some minor issues like mounting which panel rests on are not cut consistently (poor workmanship) i.e. some are a quite long one side
At one point it looked like they are out of business as I could not reach them from any of their phones no (02 8880 4009, 1300 853 393 or any of their email addresses or their key sales guy as Mac Guru 0426136262) or their technician Noor as well as contacting them through the "contact us" from their website for several weeks.
Thanks to SolarQuote I was able to find their key person's contact details and I believe just because I mentioned that I got their contact details from SolarQuotes I received the reply first time that they are able to fix those issue but will result in costing $250 even if the documentation I have received from the company states that it includes 10 years Installation and workmanship warranty.
After the Solar panel was laid the person (Usman) who has done the major work to our place confessed that he is not CEC Certified and work for the minimum wage on cash shifts bases. If I knew before then I would not have gone with them
Any suggestion to deal with the situation appreciated. Show additional information
Hi
I would like to remind each and everyone please don't go with solar power nation as they have zero customer service and please don't go for price as they attract you for cheap but they are full of BS customer service.I am suffering with them as my system is not working the full potential and i rang them so many times they will keep passing the bucket but they wont do anything.They are in market to rip each and everyone with money afterwards we all regret to have them. PLEASE I ALERT EACH AND EVERYONE DON'T GO FOR SOLAR POWER NATION COMPANY YOU WILL REGRET IT. BS CUSTOMER SERVICE. I JUST DON'T WANT ANYONE ELSE TO SUFFER. MY DETAIL IS DOWN THERE PLS FEEL FREE TO CONTACT ME AND KNOW MORE ABOUT THIS COMPANY.
THANKS
BOBBY
0474780944 Show additional information
I would like to remind each and everyone please don't go with solar power nation as they have zero customer service and please don't go for price as they attract you for cheap but they are full of BS customer service.I am suffering with them as my system is not working the full potential and i rang them so many times they will keep passing the bucket but they wont do anything.They are in market to rip each and everyone with money afterwards we all regret to have them. PLEASE I ALERT EACH AND EVERYONE DON'T GO FOR SOLAR POWER NATION COMPANY YOU WILL REGRET IT. BS CUSTOMER SERVICE. I JUST DON'T WANT ANYONE ELSE TO SUFFER. MY DETAIL IS DOWN THERE PLS FEEL FREE TO CONTACT ME AND KNOW MORE ABOUT THIS COMPANY.
THANKS
BOBBY
0474780944 Show additional information
Quoted the best price in the first call. No one was able to match it. Installation was done within 3 weeks of the order. It took another week for AGL to do the process on their side but all in all a very good experience with Garry and his team. He tends to be bit pushy, but at the end gets the job done.
Will surely recommend the company. Show additional information
Will surely recommend the company. Show additional information
I just enquired with solar power nation and sam is account manager dealt with me very well and expertise manner, he given jinko deal to me with very best price , system is working very well , thank you for team
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Guaranteed me the price despite knowing that they would not be able to install before the new year and loss of 6/7% of STC's because of that. So kudos for that. Were the cheapest by a reasonable amount and seem to still be going by what Google etc continues to bombard me with.
Had an installer turn up with the wrong brackets and then had to wait another couple of weeks to the installation which ended up being two months from sign up, but of course included the XMAS break.
You most likely can get better service and less tardiness elsewhere, but they were honest at all times and did not harass as much as other suppliers contacted. Doubt that there is anyone cheaper and quite happy to recommend them, which I already have to others. Show additional information
Had an installer turn up with the wrong brackets and then had to wait another couple of weeks to the installation which ended up being two months from sign up, but of course included the XMAS break.
You most likely can get better service and less tardiness elsewhere, but they were honest at all times and did not harass as much as other suppliers contacted. Doubt that there is anyone cheaper and quite happy to recommend them, which I already have to others. Show additional information
It only took 2 months from the quotation to installation process, Very good customer service good quality products and prompt installation Highly recommended Solar Power Nation.
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From start till finish i would say it took 5 weeks. My system is working really good. I would recommend these guys to other people. Best price products and installation. Joel was very efficient with his installation work.
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From the start Sam, Chris and Harman were very helpful and Sam in particular kept me updated on the progress. I was initially told that the process of service provider applications etc would take 6 to 8 week up to the time of installation and was pleasantly surprised when Sam contacted me to advise installation after 3 weeks. The installation was handled very professionally and efficiently by the installers with the site left in a tidy condition after completion. The day was hot and I kept supplying the guys with water and soft drinks but they continued regardless. Nure was extremely professional and work in the rain that evening to complete the electrical work at 10:00 pm that night. He still made himself available to assist with any issues I might have over the telephone.
With the service I received to date from the team at Solar Power Nation I am happy to recommend them to my family and friends with my daughter and her husband planning to install their system in the near future. Show additional information
With the service I received to date from the team at Solar Power Nation I am happy to recommend them to my family and friends with my daughter and her husband planning to install their system in the near future. Show additional information
I am totally upset. I have been fobbed off, lied to and treated with contempt. They are useless, unprofessional and incompetent. After nearly 4 months, I have given up on them and want my deposit back.
I paid a deposit on the 19/10/2017 and heard nothing more about an installation date, a shading plan and or a roof layout for the panels.
In December I finally got a phone call from an installer about the project. He was from the Latrobe Valley, about 100 kms east of Melbourne and had been told I was a metro Melbourne job. I actually live 90 minutes North west of Melbourne, so it was at least a 3 hour trip for him (one way) and he decided not to accept the job which I can understand.
I made more inquiries about when the install was to happen only to get brushed off. I sent long emails and got non informative 3 or 4 (word) answers when replied to.
Now they are telling me they can't do the job and cant tell me why.
I have asked to speak to someone with a technical or trade background or a person who is higher up the chain of command and I am told they will call me back in 5 minutes. For the last 2 weeks I have been given the same 5 minute promise on 5 or 6 occasions, have had people hang up on me and told me to ring back tomorrow as it is to(o) close to the close of business.
The price was very good, the service is the worst I have ever had.
Don't even bother with them. The money saved was not worth the aggravation and the time I spent on them. Useless, unprofessional and incompetent.
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I paid a deposit on the 19/10/2017 and heard nothing more about an installation date, a shading plan and or a roof layout for the panels.
In December I finally got a phone call from an installer about the project. He was from the Latrobe Valley, about 100 kms east of Melbourne and had been told I was a metro Melbourne job. I actually live 90 minutes North west of Melbourne, so it was at least a 3 hour trip for him (one way) and he decided not to accept the job which I can understand.
I made more inquiries about when the install was to happen only to get brushed off. I sent long emails and got non informative 3 or 4 (word) answers when replied to.
Now they are telling me they can't do the job and cant tell me why.
I have asked to speak to someone with a technical or trade background or a person who is higher up the chain of command and I am told they will call me back in 5 minutes. For the last 2 weeks I have been given the same 5 minute promise on 5 or 6 occasions, have had people hang up on me and told me to ring back tomorrow as it is to(o) close to the close of business.
The price was very good, the service is the worst I have ever had.
Don't even bother with them. The money saved was not worth the aggravation and the time I spent on them. Useless, unprofessional and incompetent.
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This company promised the world then went back on their word. We agreed on a price which I have in writing that there wouldn't be any further charges then they came back with an additional $600. Initially very persistent calling all the time. to organise a refund of my initial deposit it has taken over 3 weeks. Not sure what the delay could be as it literally would take 5 minutes to process a refund.
Please do not use this company they are full of empty promises. Show additional information
Please do not use this company they are full of empty promises. Show additional information
Signed contract and paid deposit for 6kW system on 19th Nov 2017, assured system would be installed before Xmas, now end of January and still waiting, made many ph calls, none returned, many hollow promises, still waiting. I have serious doubts about this supplier, do not pay a deposit and in my opinion it would be wise to go for a more reputable supplier. I will be engaging another supplier post the 19th Feb as they will have had 3 months to carry out the install, I will pursue them for return of deposit, wish me luck with that one!
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After initial poor customer service and run around with dates etc. All was good after contacting the Founder, installers were good and professional and took away the rubbish when done. Would recommend Solar power nation for a good system at a great price. They are working on their customer service so just be patient. Bang for buck they are unbeatable.
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Be warned,
If you want to get solar system installed on your house look elsewhere. I've signed up and paid the deposit in October 2017 and since than no trace of my system at all. It will be 12 weeks this week, so much for the 4-8 week installation period.
I've lost the patience, last I heard was a promise to schedule the installation this week 8-12 of January 2018 but I've heard nothing from anyone nor is anyone returning my calls.
Appalling treatment of customers and 0 communications.
If you signed up like me good luck otherwise run as far as you can if you are thinking about it.
Terrible
Vinko M (WA)
Value for money: Yes if you get the system installed at all.
Quality of the system: WHAT SYSTEM? I'm still to see something being installed.
Installation: Questionable if it will ever happen?
Customer Service: You really need to add an option for '0' as 1 is already too much. Show additional information
If you want to get solar system installed on your house look elsewhere. I've signed up and paid the deposit in October 2017 and since than no trace of my system at all. It will be 12 weeks this week, so much for the 4-8 week installation period.
I've lost the patience, last I heard was a promise to schedule the installation this week 8-12 of January 2018 but I've heard nothing from anyone nor is anyone returning my calls.
Appalling treatment of customers and 0 communications.
If you signed up like me good luck otherwise run as far as you can if you are thinking about it.
Terrible
Vinko M (WA)
Value for money: Yes if you get the system installed at all.
Quality of the system: WHAT SYSTEM? I'm still to see something being installed.
Installation: Questionable if it will ever happen?
Customer Service: You really need to add an option for '0' as 1 is already too much. Show additional information
Paid my deposit on November 3rd and was told there would be no delay on install. It would be up to me and likely complete in 2-3 weeks. As soon as they had my deposit they had suddenly run out of solar panels!
They tried to flog me inferior panels for same price (dodgey tactic I had read about) or I could wait till December 12th for install. I agreed to wait.
Was told it would still be done before christmas. Last spoke on 18th of December. Salesperson just wanted to get me off the phone and promised me a call back shortly. Still nothing has happened, have called and emailed alot with no reply.
Is now 9 weeks since I paid deposit and I cannot get a call or email back.
Am very disappointed in my decision to use Solar Power Nation. Show additional information
They tried to flog me inferior panels for same price (dodgey tactic I had read about) or I could wait till December 12th for install. I agreed to wait.
Was told it would still be done before christmas. Last spoke on 18th of December. Salesperson just wanted to get me off the phone and promised me a call back shortly. Still nothing has happened, have called and emailed alot with no reply.
Is now 9 weeks since I paid deposit and I cannot get a call or email back.
Am very disappointed in my decision to use Solar Power Nation. Show additional information
Solar power nation gives us best quote with Trina honey panels and fronious in nsw for $4899. Sales rep was very helpful and install was carried in a professional way.it was hot day but installer completed the job. Very neat install no mess was left
We would definately refer these guys to anyone
Thanks solar power nation Show additional information
We would definately refer these guys to anyone
Thanks solar power nation Show additional information
My overall experience has been great.
Mac was of great help. I have refered my collegue to them as well. Solar power nation???? Show additional information
Mac was of great help. I have refered my collegue to them as well. Solar power nation???? Show additional information
I got actually what i was told .really happy with everything
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They have had our money for 5 months and have not yet installed the system they will not return calls and constantly avoid us. None of their phone numbers seem to be valid
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Great experience
Best price products
And everything was done within 3 weeks time
I believe they are honest company it’s only a busy period of the year which cause little delay.
I will must reccomend solar power nation Show additional information
Best price products
And everything was done within 3 weeks time
I believe they are honest company it’s only a busy period of the year which cause little delay.
I will must reccomend solar power nation Show additional information
Paid deposit at the beginning of october. Mac was super helpful and got us a good deal. However, the Panels we ordered were out of stock hence the original estimate of install of Dec 8th has been now pushed to 15th Dec. Two days until the 15th and still no one has contacted me despite sending emails and making phone calls.
Will have to see how we go. Show additional information
Will have to see how we go. Show additional information
Good job.everything went with plan
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Overall experience was great. Now waiting for my mothers house to be installed. I would say you must try solar power nation, great prices.
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I paid the deposit for a 5kW system, they assured me it would be installed within 4 weeks, did not happen, then after 5 weeks, I was told, sorry we cannot install the system as you live to far afield from Melbourne, why couldn't they have told me that before they got my deposit of $430, was told it would take 7 days to refund my deposit, but they were quite happy to hold on to my deposit for 5 weeks, not happy jan.
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Please be careful of Solar Power Nation company they did ask me deposit for the solar panel installation. I did pay some money over the phone with credit card Since the customer service was so terrible they gave me the wrong quote for the product . I refused to go ahead and cancelled the installation. They never returned my money back, no service, no ethics. They have shocking customer service. Please never pay before you get the product. Thanks
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Every thing was good????????
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Everything was good from deposit till installation.
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Its given time 4 to 8 weeks for installation but installation done in 2 weeks only and installers done a great job.....also to sam for recommending such system and support
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Everything went smooth from deposit till installation
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After several problems with installation date changes, panels and product being delivered as I live in Ballina NSW, I had Vish step in with issues getting resolved quickly.
Installer was Joel from Tweed Heads who did a fantastic job and I have no hesitation at recommending Vish and Joel to friends who are looking at installing solar in the future.
Many thanks. Show additional information
Installer was Joel from Tweed Heads who did a fantastic job and I have no hesitation at recommending Vish and Joel to friends who are looking at installing solar in the future.
Many thanks. Show additional information
Paid for a system installed months ago and still can't get elec credit because paperwork not submitted to my supplier. Despite weeks of calls, requests, frustration and time wasted . Pointless paying for system I effectively can't make use of. I thought I had all the details covered when searching for installers and no-one mentioned this little detail which can render your money completely wasted. I suggest you don't pay the installer until your elec supplier verifies the installation has been registered. The industry needs to change it's practices to prevent other people suffering the same fate.
Thanks for your feedback. As we have informed you already and we even gave you the number of the installer with his accreditation detail as he didn't submit the paperwork for your job with us. He informed us he will do it but he never did anything on it. He informed us saying he got some serious personal and family problems due to which he needed to go to Fiji. We respected his reason as they were personal problems within his family. He promised every day but due to his personal problem he is still not able to do so. We gave you his contact number and Accreditation number as well. We really apologise for any inconvenience as this is causing us delay in processing Government related paperwork and Your paperwork as well. For any other question you have please call our office and ask for Mac and he will help you about this.
Regards
Vish
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Supplier Reply
Hi PeteThanks for your feedback. As we have informed you already and we even gave you the number of the installer with his accreditation detail as he didn't submit the paperwork for your job with us. He informed us he will do it but he never did anything on it. He informed us saying he got some serious personal and family problems due to which he needed to go to Fiji. We respected his reason as they were personal problems within his family. He promised every day but due to his personal problem he is still not able to do so. We gave you his contact number and Accreditation number as well. We really apologise for any inconvenience as this is causing us delay in processing Government related paperwork and Your paperwork as well. For any other question you have please call our office and ask for Mac and he will help you about this.
Regards
Vish
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I was very impressed by the service and product. I ordered the system on the Tuesday and was told installation would be approximately four weeks. I received another phone call two days later to say they would be installing it on Monday. Then on the Sunday I received another call to say it was expected to be bad weather on the Monday and would it be OK for them to come that afternoon. So from ordering to full installation it was less than a week. The fellows that installed the system were very friendly, efficient and professional. I have no problem in recommending this company.
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Had a great experience with solar power nation.Mac their sales consultant was very quick to reply to any questions I had no matter time of day or night. From me accepting quote to system being installed was less than a week.As far as I can tell system is working great.Installers broke one tile, but alerted us to this and replaced it. Only slight issue was English was clearly a second language for everyone I spoke to...so a little hard to communicate with at times. But did a great job ,so would highly recommend. Price was excellent.
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Good job done and I am happy with it so far.
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20 Seraphim panels and Zever inverter at a great price. Install Team was great and know what they were doing. It happened exactly the way it need to be.
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The workmen arrived when they said they would. They worked very hard from dawn until dusk until they had finished their work. The installation was explained to us in a competent manner. We recommend this company.
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July they gave me quote including meter but when they installed they didn't put meter also they didn't told me any thing I find out after months when called them they said because your energy provider cancel your permission.
But when I call my provider they said they just lodged application 1 of September like 45 days after installation, isn't that illegal? Also every time they said my manager will call you but not anyone called back so finely I put application against them to fair trading. Show additional information
But when I call my provider they said they just lodged application 1 of September like 45 days after installation, isn't that illegal? Also every time they said my manager will call you but not anyone called back so finely I put application against them to fair trading. Show additional information
Happy with what I got. Going solar is future of energy and I am happy I got it installed. All the best
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EXCELLENT SERVICE AND STAFF
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I ordered my 5.4 system on the 18th July 2017 and was told installation would be about 4 to 5 weeks.
On the 29 August I was told they didn't have the panels that I ordered but if I paid more for better panels I could get the installation in 2 weeks , i paid the extra
and waited and waited that was August. it is now October and repeated emails to the company ,no reply's , I rang and they were to get back to me , no reply rang again
and now they say they don't have those panels but will give me better ones and will ring tomorrow for an installation date in 2 weeks !!!!!! we will see
They ring daily and get you to sign up and get the deposit quick , that is it , no communication from then on Show additional information
On the 29 August I was told they didn't have the panels that I ordered but if I paid more for better panels I could get the installation in 2 weeks , i paid the extra
and waited and waited that was August. it is now October and repeated emails to the company ,no reply's , I rang and they were to get back to me , no reply rang again
and now they say they don't have those panels but will give me better ones and will ring tomorrow for an installation date in 2 weeks !!!!!! we will see
They ring daily and get you to sign up and get the deposit quick , that is it , no communication from then on Show additional information
Canadian solar panels and solax x1 boost inverter installed and producing 29 kWh on day one. I cannot thank enough the installation team for installing this great system. I am waiting and very excited to see first bill after solar. Yes price for 5kW system was great . Installation was done in two weeks. Thank you solar power nation
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Overall experience was good. They were committed to make it happen. I would say they are honest company
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They are probably the best price offer on the market. Got my quote for 6.48KW (24 x 270w) with Canadian Solar Panels and 5KW Zeverlution 5000S.
Very impressed with the quote. I got a further discount for not being able to provide 6.6KW (24x 275w). I have it installed within 3.5 week.
It could have been within 2 weeks if I accepted the 270w panels instead of 275w panels earlier.
The installation team in Perth are friendly and keep informing you. The installation crew are very friendly.
Hopefully no more problems :) Show additional information
Very impressed with the quote. I got a further discount for not being able to provide 6.6KW (24x 275w). I have it installed within 3.5 week.
It could have been within 2 weeks if I accepted the 270w panels instead of 275w panels earlier.
The installation team in Perth are friendly and keep informing you. The installation crew are very friendly.
Hopefully no more problems :) Show additional information
Great install team. System was installed in 3 weeks after deposit was paid. Well done Solar power nation.
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