Solar Power Nation - Company Review Notice Solar Power Nation - Company Review Notice
Solar Power Nation

Solar Power Nation Reviews

3.5

Based on 198 ratings

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About

Solar Power Nation commenced operations around 2010. The company currently facilitates solar installations in New South Wales, Queensland, Victoria, South Australia and Western Australia. Its head office is in Sydney, with offices also in Perth, Brisbane, Melbourne and Adelaide.


The firm utilises a variety of solar panel, inverter and battery brands in its installations, and while focusing on the residential market appears to dabble in commercial projects as well.

Solar Power Nation reviews and ratings listed below from Australians who have used the company have been somewhat mixed, with customer and after sales service issues being mentioned quite often.

If you've had a system installation via Solar Power Nation, we encourage you to add your review of the firm, its products and service.

Panel, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Solar Power Nation Reviews (198)

Show Most Recent reviews from All time  across Australia

Average Scores

3.8/5

Value for money

3.8/5

Quality of System

3.8/5

Installation

3.2/5

Customer Service

  • 5 star 60
  • 4 star 59
  • 3 star 9
  • 2 star 21
  • 1 star 49

SPN

Solar Power Nation are at times difficult to communicate with, you pay a deposit and then wait, and wait. They do not always phone back and you have to chase again. But at the end of the day they have provided a good system that is working well after 1 year of trouble free operation. The trades that installed the system where pleasant to deail with and I have no problems with installation.
Inverter rating: 5/5
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They broke tiles that caused me more money for repairing leaking roofs

Don't trust this company. They gave me a certficate warranty for 10 years. But when 3 of my properties have leaking issues or broken tiles during their installation, they began to say that they only give warranty for 6 months. The most ridiculous thing is that I lost my case in NCAT. It would be a waste for consumers to go to NCAT. Although I have provided all documents including a 10 year warranty, NCAT wouldn't take it. When a consumer's right is not protected by the government, it is better to stay away from business like Solar Power Nation. You might pay less now, then you pay more for repairing damages caused by their work.
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Worst company ever to deal with after service is pathetic

Always had issues in terms of call backs , they cannot give you replacement under warranty I think I need to go to VCAT . I had enough of there fake promises.
Inverter rating: 1/5
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Be wary buying

Be Wary Buying
1. Had a unit installed prior in november 2020
2. Nothing but issues with the staff that did the job rude, left screws and bolts all over the grass
3. January 2024 noticed unit screen had a bleed several times and nothing done.
4. Now unit not working at all reported. It again and was told would geta call back in 1 hour no call
5. Called again today asked for quote number gave it cant find me a customer despite taking my money and providing work
6. Went to mediation before being live gave them proof of purchase crickets.
7. Called Monday 20th January 2025 and wasted an hour dealing with staff that don't return calls.
8. I keep being asked for photos despite emailing in January 2024 as per picture and they say never received despite cc myself.
9. Staff refuse to honour warranty I am in the process now of reporting to ACA.
Panel rating: 1/5
Inverter rating: 1/5
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Value for money and no issues

I've had two 6.6kW solar systems installed on my properties. They have been in place for at least three years each. I found the sales and installation process easy. The systems have worked without any issues so far. I haven't had need to contact customer service, so cannot comment on that, however there is a bit of spam that I had to unsubscribe from. No complaints and value for money in my experience.
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System works well but the customer service and spam is ridiculous!

The sales process was a bit hard, because I wanted to have specific brands and asked for different quotes, as they all have different prices. The system they drew up was rubbish as well, same as their calculation. They told me I will save almost $1000 a quarter. I told them several times, my bill is only $80 a month, but he continued.

The installation in SA s done by outsourced electricians, but they did a great job. Almost perfect. It was installed by BAR Solar. I would recommend gong through them directly.

I would recommend to stay away from Solar Power Nation if your free time for the rest of your life is worth more than the $1000 you save for the system!
Panel rating: 5/5
Inverter rating: 5/5
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Great value for money system and no problems with the install

I had a fantastic experience with Solar Power Nation! They provided a clever solution for my tricky east-west install, which other companies wouldn’t even consider. The results have been amazing—I’m seeing excellent performance, even in the late afternoon!

From start to finish, the process was completely stress-free. From the initial quotation and paperwork to scheduling and installation, everything was handled seamlessly and professionally.

Thanks to Solar Power Nation, I can now run my air conditioner guilt-free, knowing I’m harnessing clean, sustainable energy. Highly recommend them for their expertise and outstanding service!
Panel rating: 5/5
Inverter rating: 5/5
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Dont Waste your time.

Prompt answers to phone and emails until I signed the contract and paid the deposit. Three months later still waiting. Sent three emails which were ignored and phoned four times. Each time was told someone would phone back - heard from no one. Finally an email to say they would be there the next day to install. By this time I had decided to cancel the contract as if this was the way they treat their customers what hope would I have on follow up service. Emailed the cancellation and someone phoned almost immediately. Told him I was cancelling and why. He stated, 'we respect your decision' and hung up on me. Later that day received an email asking for bank details for return of deposit.
Three weeks later I contact Consumer Affairs who lodge a complaint reference number and instructed me to send them a letter telling me how to set it out and giving them five working days to pay. Seven working days later I received deposit.

Customer service - Disgusting. Would look for a more reputable and reliable company in my opinion.
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An incentive was offered by Solar Power Nation for this review. Learn more here.

Great price, terrible service

I bought my solar system in 2017. The sales service was responsive and prompt.

Once I paid my deposit, I waited about 8 months for the install. I was regularly chasing the sales team and often they were uncontactable. They even tried to offer me other panels, I refused and asked for what I paid the deposit for. I believe they buy panels as a batch and if they are out of stock, you wait.

Once the install finally happened, it took another six months for my system to be connected to the grid, by which time we had missed the summer peak power.

The first few years, everything seemed to be working well, albeit the fronius inverter couldn't be set up so I could monitor power production. I had been using the agl app so I could at least see the system was working.

Last year I noticed that production looked low, and power bills were also very high. In June this year, I got a quote from another provider for a battery and he advised that one of 2 arrays wasn't working.

Since June I have numerous phone calls and emails to their Resolutions team. Sending photos, trying to get the inverter WiFi working. I had asked all along to send a technician. It's now approaching 4 months and my issue is yet to be assessed, and summer production season is approaching.

The real problem with solar power nation is that you place your trust in them to get you through this solar power journey and they are a very poor partner. My pay back period was estimated at 3 years at purchase, but my recent estimate is about 10 years. I question my investment in solar power and considering hiw difficult SPN have been its a poor investment.

I am currently considering replacing the whole system and rolling the dice with another installer. This stuff shouldn't be this hard!
Panel rating: 3/5
Inverter rating: 3/5
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Worst, Rotten, awful, terrible shocking after sales service!

Writing this review so people don’t make the same mistake for trusting Solar Power Nation. The experience is truly a nightmare. Most people who put a good review mainly talked about how smooth the sales & installation. But if you are going to spend thousands of dollars, be sure to read what happens after sales when things go wrong. These guys are rotten and pathetic when it comes to after sales care & warranty. My solar system works good only for the first 1.5 years. I spent more than 2 months contacting after sales care trying to solve the issue. Talking to different person each time, promising different things, but never got the issue resolved. They will not hesitate to lie, making promises to fix it, then denying it completely. You can be absolutely certain that they will ask you to pay extra charges to fix things. They will do anything they can to avoid sending anyone back to your property to fix the problem. They are very cunning in trying to avoid the warranty, saying the problem is an additional feature that is not included in the system! It’s crazy! We purchased the whole system and we expect everything works as it should. They even asked me to try fix it myself. Be careful, this company knows how to make sales and leave you on your own afterwards. Don’t be misled by their marketing. Don’t invest your resources on them. I suggest people read their after sales reviews, not just sales & installation process.
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Extremely Dangerous

I received a callout to an installation from this company a few months ago, where the inverter had fallen off the wall, ripping the plugs off the DC cables and leaving live cables exposed and possible to be touched by anyone.

The inverter and DC cables had not been installed correctly; I also found the following issues:
- Exposed DC cables inside switchboard and internal wall of the house.
- Incorrect conduit used in the few places it actually was used.
- Panels overhanging ridges, not straight.
- The tile brackets weren't installed correctly, creating a risk of panels blowing off the roof in heavy winds and also causing damage to the roof itself.
- The panel cables were just laying on the roof.
- Cable penetrations not sealed properly, allowing water to enter the roof.
- Panels not earthed.
- Incorrectly sized AC cable, potential fire hazard
- The panels on the East roof were installed but with no cable run to them so they weren't connected from day 1.
- Melted plugs on the western roof (also not installed correctly) meaning those panels also weren't working.
- Disconnection points not labelled or accessible.

After fixing the immediately dangerous issues with the system I quoted to repair the rest of the issues, Solar Power Nation agreed to the quote. The work was then done and Solar Power Nation are still refusing to pay me for the repairs after countless emails and phone calls.

This is a warning to anyone considering solar to avoid this company as you will be putting you family in serious danger.

And to anyone considering installing system for them, don't, you won't be paid.
Inverter rating: 5/5
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No good

Not good
They offered a price then after accepting the deposit they changed the price (there was no additional info exchanged before they hiked up the price) They agreed to reimburse the deposit but never did. I went through my bank to have the deposit collected through them and solar power nation refused to refund.
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Make promises but never come true

After they get the money they break all their promises, specially never get in touch with you, they did the same thing (fall promises) with some other family in our community , its clearly written in my contact, they would disposal my existence solar penal from my property but its been 2 months. I'm really tired from making call and sending email,
people, its a company that u should never trust, they just want to get ur money,
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solar power nations terrible service

Got a quote from them in june 2023 and still waiting for install, I sent photos of evreything they asked then 6 months later they turn up and say they cant do the job as my metre box needs upgrading. I get a local electrician out and he says its fine so i contact them again and they just give me the run around saying the install people will contact you in 15 minutes and never hear from them so 6 months of calls to Harry guru just to be told same thing over and over. I would hate to have it installed and then have a problem with the product if this is the way they run a business.
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Worst experience

I should trust my gut about this company even tho I got recommendation!!

I tried to install Solar in to my property on December, get a quotes etc. They told me, me and my friend (who recommend it will get discount 100$ each of us) which is we never got it.

in the beginning everything goes smoothly. Everything set, get all quoted, agreed and hope everything going all good, turn out not!

Don’t want to write this review but they hit the head of the nail today!

1. get the quote on 27th of December.
2. Filled the formed and get approve on the 8th of January.
3. get an update on 11th of March
Long story short,
I agreed and paid deposit after I got the quote which is on December, understanding and being patient to wait for rebate to be approve.
After the rebate approve which is early of March, they called to book for install the solar. things going wrong from here.
1. booked for install but they didn’t mention they will deliver it separately.
2. Someone came to the property 2 weeks before the installing the panel 14th of March to deliver lots of boxes and heavy without me knowing until I have to asked help from neighbour to attend the delivery. (I live alone so no one in the property)
3. on the day of installing the panel, everything going ok and the electrician who installed it told me I don’t have to do anything and just wait this company office to arrange someone to check but NO! I got a call just to do the payment in the same day after the installment done.
4. Before I pay, I give them lots of question when it will be start to work as I have to arrange with my electricity provider and also the details of the payment. I made sure everything all good in the payment stage (I got in the the emails and I asked 3 times about this).
5. It has been paid and they told me someone will contact me either in the same day or tomorrow.
6. get a call in the next day when I was at work and they tell me I have to be in the property to get it works, requested to call me again in the same day but when I get home. They called me in the same day asking me to go to the power board which is outside. It was freezing and raining for 45 mins long with no result as the machine not in their system, told them this is raining and requested to call me back when they are ready.
7. called again in the same day, requesting the exactly same thing with adding request to take photos of the board and stay on the phone for so long(AGAIN) but no result and told me they will call me again in the next day.
8. next day, no one call me so I called them to asking whats going on.
9. I finally got a call and apology because the person who handle this has to take a day off. which is ok with me but again, it didn’t work and they told me to wait until someone comes to check it for me.
10. 2 days later, someone come to my property (again without telling me), wondering around my property and I have to talk to the guy via my cctv speaker. I thought it will be end here and all working but guess what, it is not.
11. Received a call again the next day saying it will be sort out within 5-7 business days, again it is not.
12. In some point, this is already getting to my nerves so I give them a call after having unable use panel on my roof for almost 3 weeks. he told me it will take 14 business days to sort this one. In this stage, I run out of patient and told them to put it in writing and just communicate in writing because I don’t trust it anymore.
13. After waiting for 21 business days (7 business days and 14 business days) I still got nothing..
14. I ended up emailed them instead of calling which I didn’t get any response stating I can’t wait any longer and rather they removed the panel from my property and refund/compensate what it has to be done, 2 days later I got the email the solar ready and they sent me the document I need to pass it to my provider!!
Lastly, I think my suffering is end and I don’t have to contact this company again. Turns out not, from April (the solar work and connect), they called me again today, stating I have to pay more because I still have balance need to be pay.
After months of unpleasant experiance, headache, and they asking for payment just after 2 months the solar working.

This is the worst experience and be aware with this company, will never recommend them to anyone.
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Solar power nation staff tried to help via phone and moved it to Solplanet who only interested in internet and all ok yet phone app not showing power to house or grid. Power bill showed nil feed in but Ergon estimates bills so they said Ergon contact meter Eureka company. Still no answers Solplanet nil help
Inverter rating: 1/5
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Follow up help provided. Inverter company not helpful

The staff very helpful in helping me figure out change to system as internet problems. Patience as I went through login to update data and all the steps. My phone and internet connection was a problem but set it up.
This was 5 months after installation and worked well till problem and then fixed by helpful staff.
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One year install and still stuck not working and no help

It’s nearing 18m in since they upgraded my system from a working 5yo 2kw / small Enphase battery to a 6.6kw system with upgraded battery type inverter. With my accident shortly after we didn’t look closely at the bills for a while, then noticed no solar input/ offset shown on bills any more. They have been no help to chase up. Newer required smart meter was checked by their own team. All of them just doing blame game of “not our problem”. Getting no where fast , just so frustrated that the solar game is so sales focused rather than being a usable/ helpful working product. Btw install that was SPN contractor no longer with them. Meanwhile I’m out $6000 odd, plus no solar input/ house help since dec2022
Inverter rating: 1/5
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Sold Me Alpha Battery

Initially the ALPHA ESS SMILE G3-S5-INV WITH 10.1 was great when it was running, but about every 6 to 8 weeks it was dropping out into a fault. ALPHA ESS complaints and help line would take about 2 weeks to reset it remotely and away it went again telling me they had done a software update which had caused the fault. On several occasions I had Solar Power Nation involved also because they sold me the system with a warranty and it was only installed on 3rd July 2023... The latest fault was on the 3rd March and Alpha ESS gave no response and no action for more than 2 weeks so I contacted Solar Power Nation again and the initial fault was fixed only to reveal an additional fault where the meter does not read anything. It requires a person to come to my home and inspect the system as it is still in fault mode and I have been paying for grid power since the 3rd March until now continuing. I would never touch these people again. I am not getting any replies other than IT generated emails saying the problem is in process and it is a no reply address... I have another system (Victron) on my farm since 2022 and hardly had a problem as it is off grid completely. In my opinion I would never go near Solar Power Nation or install anything from Alpha ESS. Complete rip off
Inverter rating: 1/5
Battery rating: 1/5
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Great system hope nothing goes wrong!

Great sales, price, installation and system.

Post sales support a very different experience.

Difficult to communicate with and be understood. Take months to action and do not supply information when requested.
When action months later provided, text, do not read replies and is so disappointing.
Inverter rating: 5/5
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Good system with interstate free finance.

It was good solar system in that budget with interest free finance option.
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Skip this Installer

I had the solar panels installed in Oct 2023 and the power monitoring system fail in Nov 2023 notified then of the fault straight away and still after 23 emails it is still not fixed, no one has came to have a look only email response. Latest email Feb 2024) "We have shared the details to the installer and waiting for their availability once it will be scheduled we will get back to you." Who runs their repairs?? Installer when they get around to it. Not recommended Solar installer company.
Panel rating: 4/5
Inverter rating: 4/5
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Solar Power Nation

Avoid Solar Power Nation at all costs! I trusted them due to their Clean Energy Council (CEC) approval but was utterly wrong in doing so. Three months into our contract for a solar installation, not only have they missed the completion date, but they've also been shockingly unresponsive to my inquiries. This experience has been a nightmare, and their lack of professionalism is alarming. My trust in their CEC approval was misplaced, and I strongly advise others to learn from my mistake. Don't fall for their apparent credibility; Solar Power Nation is a regrettable choice that could cost you both time and money. Steer clear to spare yourself the frustration.
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Exceptional value for money

Skeptical to begin with, paying just 2599 AUD for 6.6kW system (Longi 425w panels x16 and Growatt 5kW inverter).

3 weeks between contact and installation.

Working well, would have paid around 5000 AUD for the next cheapest company.
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Very professional and good customer seevice

Very quick turn around on the quotation request with the very good price compared to other installers.
After signed the contract , installation took place within a day.
Their installation work is very professional and the solar panels and the inverter I have bought from them is Canadian solar and Goodwe.
Panel rating: 5/5
Inverter rating: 5/5
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Buyer beware.

I've been waiting since April for panels and still nothing. They won't respond.
Over $600 deposit paid.
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Western Australia - If you are in WA - Do not use them

Appalling, they sent me a picture of where the solar panels are to be placed ... wrong unit. They showed me a picture of my neighbours place opposite me and the panels were place in their driveway

Installation was ok, but the team failed to follow up that everything was working and walked away. Then they supplied the incorrect connection notification to Synergy (which they admitted 2 weeks ago in September 2023), installation date early June 2023.

Customer service is abysmal, you go through the installer, complaints area and told "dont worry", "dont worry" and so it goes on. You email them and no-one responds, they dont put you through to a Manager to try and sort out your problem. In my case, they royally stuffed up.

And I have paid up in full.

4 months after installation date, I am still trying to get them to do their job properly ... Do not use them
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Bad customer service

For 6 months after installation we are still not connected to the mains and getting no rebate from the solar. Now after the last phone call saying they will send documents to powercor they haven't and now we can't contact them cause when we ring the number it just hangs up straight away
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It felt like a con job to start with but they moved fast and I feel I got excellent value and a system that suits my home.. their after sale help has been really good,

Quoting process was fast and really good .. install was only a few days after I paid my deposit.. they did a fast thorough job .. tidy and have helped with grid installation. After sale service has been really good too. I wish I had asked for a photo of the panels on my roof.. I'd like to know exactly where they are placed.
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Installation not covered by warranty

Every day since installation (21) the mains trip between 11am and 1pm. I asked them to send someone out but have just been told that this is not covered by warranty as the system works. Ergo, the take no accountability for the installation issues.

The representative was patronising and unhelpful.

I now have to pay for electrician.
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Original Review on 14-11-2022:

SolarPowerNation- very late responses.

When I contacted SolarPowerNation the representative was very professional, courteous, and obliging.

I was given a quote which I accepted, and paid a deposit. In return I was told that the relevant date for installation of the Solar would be by Friday 11 November 2022. I have made attempts to contact them asking for confirmation of day and date for the Installation and he advised he is on to it. Well Friday 11th has now passed and installation has not happened. Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 4/5
Installation: 1/5
Customer Service: 3/5

10 months later we asked Frank Brian: "Are you happy with the performance of your system so far?"

The system is good.
I have rung the installation company on three occasions for my first clean and service and they have advised on all three occassions that due to a backlog following the Covid pandemic that my job has been noted and they would get back to me with a date and time however I still have not heard from them.
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Worst experience ever

Thought i give them a go seeing as they were good priced , Called up and was prompted to give deposit give deposit.
My gut said no but I went with it (sorta my stupidity). Called the following day for some more information and by surprise I was tossed from 1 rep to another rep , got mad and just requested a refund and said I need more time to think and was kinda rushed into it, mind you it had been less than 24 hours , they said ok for refund but it’s been more than 3 weeks and numerous calls to them and no refund. Shame on you.
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Original Review on 04-08-2022:

Happy with the installation. Service was very good and they worked with me.

Not pushy, did not try to upsell, like some others did. Good communication. System is working well. Have suggested them to someone I know. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 5/5

10 months later we asked John: "Are you happy with the performance of your system so far?"

The system is good (panels and inverter).
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Quick to setup, quick to not care

Installation:
- Quick to install the system (roughly 3-4 hours)
- Left a huge mess for us to clean up, left boxes and unused screws in the box... so free screws!
- Solar panels were installed crooked, i.e. it was not flush with the other panels
- The panels were dirty

Electrician:
- Installed dirty RCDs
- Somehow made the electric box more dirter than before

Installers:
- Quick to leave after being paid
- Didn't bother to tell us how to use the system

Customer Care:
- We were told that they have contacted our electrical power company prior to the installation however after 2 weeks they lied. It is still "pending".

Overall, a lazy job for a company that does not care
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Poor quality of work and poor customer service

Would not recommend Solar power nation I had issues caused by poor installation it took 5 months for these guys to say sorry we can’t get there so get a local guy to fix it and we will pay them anyway the local guy came and fixed the problem(they Installed a 32 amp circuit breaker on the inverter that had a 32.6 amp output found some more issues
1. CCEW has not been supplied to Essential Energy
2. CCEW has not been supplied to the customer
3. Export limiting has not been installed as per the essential energy connection application.
4. Roof tiles have not been cut and are not sitting flush with the roof as per Australian standards.
5. Tin dektite has been used and siliconed to tile. Regulations require an appropriate tile dektite be used.
6. Cables have not been appropriately fixed under panels
7. Panels have been installed with no gap for thermal expansion. Against manufacturer guidelines.
And apparently because I didn’t get it in email confirmation they will not be paying for there stuff up
Looking into it I’m not the only person with poor workmanship from Solar power nation steer clear guys
Inverter rating: 1/5
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Beware - Solar Power Nation refuses to honour its warranty.

We bought 5 KW of solar panels and a Solax hybrid inverter from Solar Power Nation [SPN]. This system was installed on 13 December 2016, and the SPN printed warranty specified that the panels would be warranted for 30 years from that date, and the inverter for 10 years.
The inverter fan failed in January 2023, so the inverter no longer worked. After two months of frustrating telephone calls and emails to SPN, they absolutely refused to honour their warranty to repair or replace the Solax inverter. The reason given for their refusal was that the SPN warranty certificate had in fine print ‘Nurjahan Pty Ltd TA Solar Power Nation’, and I should contact that company.
Upon investigation, Nurajahan Pty. Ltd. had applied to ASIC to be de-registered on 15 July 2022, and have vacated their former registered address.
I believe that SPN, the company that issued the warranty, should honour the terms of that warranty, otherwise any liability for warranties to all solar purchasers can be rendered null and void by using this simple device, and other buyers should be warned.
On LinkedIn [checked 10 Apr 2023], Vish Batth lists himself as the founder of SPN, Australia’s largest solar retailer. As the leader of SPN since 2013, he claims to have now grown the company to be one of the biggest in the country. It was he with whom we corresponded on 13 December 2016, the day our system was installed, and he remains a key executive of SPN.
I wonder whether this is a simple case of phoenixing in order for SPN to escape any liability for their warranties, a trick that could be repeated to anyone else who trusts SPN.

Solar Power Nation ABN 26 609 304 136 was registered on 17 November 2015, more than one year before our purchase.
A search of company records has Nurjahan P.L. owning the business names of SPN during 2016-2018 and ironically, from 19/03/2016 onward, that of Tesla Australia!!
Panel rating: 4/5
Inverter rating: 2/5
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Great priced system. Much cheaper for the exact same system from other suppliers.

The process was a bit involved because of price matching the quote from another supplier. The installation was spot on and the installer great. He and the supplier lodged the work with Energex and everything went smoothly.
Panel rating: 5/5
Inverter rating: 5/5
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Untrustworthy. Be careful. I dont recommend at all.

Very bad process and customer service and incorrect information provided.

** I dont recommend at all.

They are so nice until they get the payment (whether its cash or through Plenti finance) and then good luck.

its been few months and i cant even get them to provide a resolution for a fault in the installation
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Good vibes

Everything was well organised. The staff were helpful and obliging. The installers were on time, tidy and helpful. I didn't have to do anything.
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NO after sales service. Broken tile is your Problem

Solar Power Nation did the installation at my property. During the heavy rains, I got a leak. When contacted, they gave me a big run around, then finally a Roof Inspector came and wrote a report that was misleading and then decided that they just did not want to fix it. They were taken to Fair Trading, they denied responsibility. Then to tribunal, they are not responding to emails now.
I should have gone with a local company.
They also ask you to do referrals for $100 a customer, do not do this as they will not pay you after they get the new customer. They depend on referrals for customers as their reviews are so bad. Do not trust.
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Not a great system, terrible installation and even worse service

Firstly, within 1 week of my system being fitted, I had a water leak coming through the light in my ensuite. I contacted Solar Power nation, who asked for photos/proof etc...
These were sent through and then I did not hear back for 2 more days.
In the meantime, I'd called the SES, who came and put a large tarp up, but unfortunately it didn't stop the leak.
Obviously I then had to call an independent contractor to come and stop the leak. I am still waiting for reimbursement of this fee, as well as the approval to have my ceiling fixed.

Whilst the independent Contractor was on the roof, fixing the leak caused by the solar installation, he found at least 10 items that did not comply with the Australian standards of Solar installation, including exposed wires! When I advised SPN of this, they requested that I have a formal report done, which I did. I'm also still waiting for the reimbursement for this report.

After months went by and many calls and emails were made, SPN finally sent out different installers to rectify the problem at a specific time that I had advised was not suitable, as it wasn't going to be home.

I was also given 2 inverters, of which 1 needs to be replaced at my cost with a Hybrid inverter for me to install a battery.
SPN were totally aware that I was installing this system for the purpose of having a battery/ batteries fitted. They knew that I was working towards having an off grid system and yet still installed a battery that wasn't compatible.

This is an ongoing nightmare of over 6 months so far... My system still doesn't work properly, I've had to pay for a Contractor to fix my water leak, caused by SPN, I've had to pay for a report to be done, I still have to pay for my ceiling to be replastered/repainted, I still have to pay for a replacement inverter and my system doesn't work properly. I have no power at all making it to the grid.

DO NOT BE FOOLED BY THIS COMPANY'S PROMISES. STEER CLEAR!
Inverter rating: 2/5
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Avoid Solar Power Nation

They offered very competitive pricing. After signing on with them with ready to install stock. Then they disappeared (stopped responding my phone call and emails). Then continuously tried to contact them for 6 months. Then they appeared with lower profiles system with higher price (as they claim the product price has increased). They have no ethics at all, I’ve learned my lesson a hard way. By that time I’ve lose much waited for more than 6 months after signing on.

Finally, I was able to get my money back after I refused to pay more than what I was signed on.

They are not a good bunch. I would suggest everyone to avoid them.
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Most frustrating never call back

My installation was incomplete I requested and paid for a Consumption Meter so I could monitor both electricity generation and usage. The installer originally claimed he had one with him but when he finished he said he did not have one and I was to contact Solar Nation to arrange the install.
I have spoken to 5 different people on Solar Powers' 1300 number and on each occasion the staff member advised they would "Look into it" and call me back.
I have had no calls from them most frustrating they promise to call me but never do.
My installation is still incomplete
In my experience avoid there must be better ones around
Inverter rating: 1/5
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Avoid!

They hound you every second day to sign up once they provide you with a quote, then as soon as you sign up and pay a deposit they disappear. Now trying to get my deposit refunded. Avoid!
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It is about to be installed but happy with everything so far

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Solar Panel

Sales Answered all question in a timely manner
No Problems with installation
No yet on grid due to the supply of smart meter
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Installed on the day scheduled, all seemed to go as planned

They did everything required although we have not had a bill since installation so I don't know the affect yet.
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Fast and clean installation

The sales guy was trying to sell panels of a non-established brand that I didn't want. They sent me multiple quotes but with same panel though I was rejecting for that reason. At the same time they offered a different panel to my friend. Then, I had to refer my friends quote to get quotation for that panel. It was bit combarsum to settle the quote. I am bit confused why they were pushing me to buy an less known panel where I wanted an well-known brand that they were selling to others.

However, in the end I feel like I got a good money value system in terms of brand recognition and "Solar Quote" website review. I checked on other companies and none of them could offer close to the price I payed.

The installation was neat and have not found any leak yet. However, there was no clear instruction from the installer or the company on how to operate or monitor.
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Great Price

Great value for money quality solar panels (Q cell) & solis inverter. Install went well & was quick & they cleaned up well. no complaints.
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Not worthy ... don't lose your hard-earned money

Do not ever trust this company. Stay away from this solar company. Not worthy ... don't lose your hard-worked money to these people.
Panel rating: 1/5
Inverter rating: 1/5
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