Smart Energy Answers

Smart Energy Answers Reviews

4.5

Based on 689 ratings 3 Reviews removed

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About

Founded in 2017, Smart Energy Answers based in the Sydney suburb of Castle Hill; but its solar, battery, and EV charging installation services go well beyond the Greater Sydney region.

Here's what the company would like you know:

"Smart Energy Answers (SEA) is Australia’s leading provider of solar energy solutions for both residential and commercial clients. With over 7,000 installations nationwide, we offer expert services in solar power, battery storage, EV charging, and pool heating. Our highly skilled team of engineers and technicians delivers custom solutions tailored to each customer’s specific energy needs. 

As an NETCC Approved Seller, SEA is proud to have received awards such as ProductReview.com’s Best Solar Energy Retailer (2020-2023), Sunwiz Top Solar Company 2022, and EUP Research Top Brand PV Installer 2023.

We partner with top-tier brands, including Aiko, SolarEdge, Tesla, and Sungrow, ensuring every installation meets the highest standards. From initial consultation to seamless installation and ongoing support, SEA is committed to empowering Australians to achieve energy independence and reduce energy costs with clean, sustainable solutions.

Our CEO, Daniele Lanzetta, is an engineer with over 10 years of industry experience and a trusted expert in the renewable energy industry.

Our headquarters are in Sydney, and we serve a wide range of locations, including Melbourne, Canberra, Adelaide, Brisbane, Central Coast, Newcastle, Wollongong, and Orange. For more information, contact us on 1300 732 679 or [email protected].

The SEA Advantage:

  • Rely on a trusted, award-winning & Australian-owned national solar installer.
  • Achieve cleaner, innovative, tailored solar solutions with a solid return on investment.
  • Find peace of mind with our performance guarantee & industry-leading warranties."

You can read customer reviews below. If you've been a customer, we encourage you to leave a rating and review of Smart Energy Answers.

Reviewers report paying: $6,500 - $11,015 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter, battery and EV charger brands

EV Charger brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Smart Energy Answers Reviews (689)

Show Most Recent reviews from All time  across Australia

Average Scores

4.4/5

Value for money

4.7/5

Quality of System

4.6/5

Installation

4.5/5

Customer Service

  • 5 star 281
  • 4 star 327
  • 3 star 63
  • 2 star 14
  • 1 star 4

Professional Advice and Great Customer Service

We are currently in the process of building our new home and were exploring solar energy solutions. Tarek Jawad from SEA provided exceptional support throughout our decision-making journey. He helped us clearly understand our requirements and guided us through the selection process by presenting four tailored options, each with a detailed breakdown of their key benefits.
Tarek coordinated seamlessly with us, our builder, electrician, and energy provider to ensure all aspects were considered. His proactive communication and expertise made it easy for us to choose the most suitable solar solution for our needs.
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Mohammads review

Good price, easy install. Conor was great to deal with.
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Definitely recommend

Accommodating knowledgeable reliable professional - "inherited" rooftop panels when I bought the house = happy with that - so return customer to get battery = very happy with service and equipment performance
Good,yes,yes,yes,yes,yes to above 6 questions
Battery rating: 5/5

Supplier Reply:

Hi J Khoo! Thanks for leaving us such a wonderful review! We’re glad that you loved our services. Our dedicated staff will be pleased to hear this, they work diligently to ensure our customers receive the highest service. Thanks again for sharing your review with us and the community. It made our day!
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Battery installed under house

I installed 25 solar panels about two years ago. Following the Government's offering incentives to install batteries I examined the sense installing a battery in my situation. I quickly saw the benefit, and reviewed the offerings of a number of suppliers and ultimately determined that the Smart Energies package looked the best for me.

I found their sales team and technical staff to be very professional. Whilst the original install date was delayed by about a month the reason for it were explained clearly and I were understood and accepted by me. My main contact initially and throughout the project was Conor Gilbert, his knowledge of the product offering isI very good and in particular his patience with an "oldie" like me was great.

My property has some serious slope and step issues to overcome when considering where to install the battery nevertheless, Justin the leader of the install team quickly confirmed my earlier thinking that the battery could be readily installed under the house where there is plenty of head room. The team did a great job installing the battery and integrating it with the rest of then system, The team was very neat and tidy and assured me they would not be leaving until I fully understood the battery operation and associated APP. Justin left me with his phone number indicating that I shouldn't fail to ring him if I had any concerns whatsoever.

Supplier Reply:

Hi Walter! Thank you so much for taking the time to share such a wonderful review! We’re truly grateful for your kind words and for choosing SEA to be part of your solar journey. We know going solar can feel complex at times, so it means a lot to hear that the process felt smooth for you.

We’re especially glad to hear that Conor made such a positive impact — I’ll be sure to pass along your feedback, and I know it’ll make his day!

Welcome to the SEA family, Walter — happy to have you with us!
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Great experience!

Tarek was very knowledgable, helpful and explained every detail and made it easy to understand.

Supplier Reply:

Hi Tamara! Thank you for sharing your wonderful 5-star rating! We truly appreciate your feedback. Tarek has always been really helpful and clear, I will pass on the feedback, he will surely be happy. Should you have any questions or concerns, please don't hesitate to contact us at 1300 732 679. Welcome to the SEA family, and thank you for choosing us as your partner in your solar journey!
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Honest, professional, and genuinely committed to excellence in clean energy.

We recently had a 48kW Sig Energy battery and 20kW inverter installed by Smart Energy Answers on the Surf Coast. The installation was first-class, neat, efficient, and professionally executed.
From consultation to commissioning, everything was seamless. I dealt directly with Daniel, the owner, who demonstrated deep technical knowledge and a real passion for sustainable energy solutions. It’s clear he values his customers and his installers equally, creating a trustworthy and high-quality service experience.
Couldn’t recommend Smart Energy Answers more highly, honest, professional, and genuinely committed to excellence in clean energy.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Giovanni! Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that your experience from consultation through to installation was seamless and met your expectations. It’s fantastic to know that Daniel’s technical expertise and passion for clean energy stood out. We’ll be sure to pass your kind words on to him he’ll really appreciate hearing them. Thank you for choosing Smart Energy Answers. Welcome to the SEA family!
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Exceptional Service and Professionalism!

We recently had our solar system installed by Smart Energy Answers, and we couldn’t be happier with the entire experience. From the first consultation by Taimoor Ahmed to the final inspection, the team was professional, knowledgeable, and transparent. Taimoor took the time to explain every step of the process, helped me choose the right system for our energy needs, and handled all the paperwork smoothly.

The installation crew was punctual, courteous, and extremely efficient - the panels look great, and the worksite was spotless when they finished. Our system is already performing beyond expectations, and we’ve noticed a significant drop in our power bills!

If you’re considering going solar, I can’t recommend Smart Energy Answer highly enough. Excellent service, great communication, and outstanding results!

Supplier Reply:

Hello, Waqas! We are incredibly grateful that you took the time to leave us this 5-star review. At SEA, we put customer satisfaction as a top priority and are committed to providing the best possible service. Customers like you make our job wonderful. Our team is here for you every step of the way, and we are fully committed to making sure your system operates flawlessly. If you ever have any questions, concerns, or need any support, please don’t hesitate to reach out. We are always ready to assist in any way we can. Happy to have you on board!
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Amazing customer service and product knowledge

A huge thank you to Tarek who made this experience seamless. His superior customer service and extensive knowledge of the product really made it easy when making the decision to go with SEA Commercial.
He had answers to all my questions and gave me a sense of comfort knowing I was getting value for money. Highly recommend thank you Tarek

Supplier Reply:

Hello, Zee! We truly appreciate you taking the time to post this amazing review and sharing your experience with us to the community, helping spread the word about us. Thank you for your kind words of appreciation, we'll pass it on to Tarek! He will surely be glad to know that you are happy with your new system. Welcome to the SEA family, happy to have you on board!
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An incentive was offered by Smart Energy Answers for this review. Learn more here.

Great service from Connor Gardiner in helping me to decide what to have & Installation was excellent

I had 8 panels on my home when I purchased 1 year ago & just wanted a battery (panels Solar edge installed in Dec2020)
I sort 3 quotes through solar quotes but 2 of those given to me did no respond!
However I had prompt & frequent exchanges with Connor & was happy to make my choice
The installation guys were fabulous, really on time, now mess at all & I am very happy, checking my app daily

I have a timber house & a narrow walkway but my battery fits well & I even ahve alittle roof over it!

Supplier Reply:

Hello, Carolyn! Thank you so much for taking the time to share this amazing review with us. We’re so glad to hear installation went well and you had a great experience every step of the way. Thank you for your kind words of appreciation, Conor and the whole team will be thrilled to know you’re happy with your new system and our services. Thank you for trusting SEA for your solar solution. We hope you continue enjoying the saving in your electricity bill for many years to come. Welcome to the SEA family!
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Solar and battery install

I have dealt with the Taimoor Ahmed at Smart Energy Answers for a couple of my properties. It has been a great experience every time from quotation to install and ongoing support to ensure both my solar and battery systems are upto the standards. I believe i will always check in with them for all my future solar and battery needs.

Great work Taimoor and the support team. Keep up the good work.

Munam
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hello, Abdul! Thank you so much for this amazing review! We’re happy to hear that you enjoyed your experience. Taimoor has always been really helpful and clear. We’re so glad you were happy with the team. We’ll pass along the kind words. . Thanks for sharing your review with us and the community. It made our day!
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Poor company to deal with

I accepted a quotation from Smart Energy Answers (SEA) on 18 August 2025. The final price was to be adjusted based on a site inspection which was to be carried afterwards with the option of cancellation if the adjusted price was too high. As I was travelling overseas it was agreed that the inspection would take place before 18 September 2025. Despite numerous phone calls and undertakings by SEA to do the inspection it did not take place. On 17 September 2025, it was agreed that they would set a time while I was away for an inspection on 13 October 2025, Despite two communications that I sent to SEA while I was away, no inspection was arranged for, or took place on 13 October 2025.

After some discussion, SEA proposed that I should send them additional photographs and they would commit to a firm price on the basis of the photographs without the need for a site inspection. I provided this, including scaled drawings and SEA responded but declined to confirm in writing that the price would be fixed. In the end, I sent an email to two of their leads, Mark Carroll and Vikram Siddiqui. I also asked verbally for the CEO, Daniel Lanzetta to be advised of the situation. In the end Vikram phoned and agreement was reached on a price and design. An installation date of 29 October was set and I was invoiced accordingly. It should be noted that the validity of my rebate expires on 1 November 2025

On 28 October, as I had received no message from SEA, I phoned them and then was told that the installation would not occur on 29 October, but on 31 October ie the day before the rebate expires. As 31 October is a day that I have committed to some urgent and important matters, and as based on SEA's previous performance it was unlikely that the installation would take place on that day I did not accept this. Accordingly, I asked SEA to confirm that they would carryout the installation on the agreed date of 29 October or return my deposit. I have not had a firm response from SEA yet. On several previous occasions, because of the non-performance of SEA, I have raised the question of the return of my deposit as I have had offers from other companies.

Be warned: When SEA does not want to talk to you, you will find that your call is not taken and goes to a Message Bank (often full). Also, when you do get a chance to talk to someone, they will often tell you that they will investigate the matter and phone back. Invariably, they do not phone back.

Of course, no installation has taken place to date

Supplier Reply:

Hello Patrick, Thank you for your detailed feedback.

We sincerely apologise for the frustration and inconvenience you experienced. This period has been an exceptionally busy time for battery installations nationwide, and we have also faced temporary stock shortages that impacted our scheduling and inspection timelines.

This was a temporary situation beyond our control which impacted the whole industry unfortunately.

Due to the delay in conducting the pre-installation inspection, we decided to fully absorb any additional costs that were not advised prior, as a gesture of goodwill to compensate for the rescheduling and inconvenience. Despite our efforts to move forward, and allocating you an installation slot within your rebate window, you decided to cancel a few days before the installation took place which resulted in a lose-lose situation.
A full refund was also processed for you.

We genuinely regret that our communication did not meet your expectations, this is an area we are actively working to improve across our team.

We wish you all the best with your solar and battery journey.
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Good experience

Very happy with the whole process. Good price, communication and after sale service

Supplier Reply:

Hello, Dale! Thank you so much for sharing this wonderful review! We're delighted to hear you had an excellent experience all through out the process. At SEA, we set high standards for ourselves and work very hard to meet high expectations like yours, so we're glad to know that you're satisfied with the end result. Thank you for trusting SEA to be your partner on your solar journey. Happy to have you on board!
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So far so good

The whole process was seamless from getting a quote to installation. Communication was very good and the 10kw system was installed as scheduled and without any issues.
I haven't received a power bill yet but the APP is indicating that the system is performing as predicted so I am curious to see the next bill.

Supplier Reply:

Hi John! Thank you for your wonderful rating and valuable feedback! We truly appreciate it.
Should you have any questions or concerns after you receive your bill, please do not hesitate to contact us at 1300 732 679.

Welcome to the SEA family, and thank you for choosing us as your partner in your solar journey!
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Too busy to inspect, install or resolve issues

I chose Smart Energy Answers to install a 20kw ESY battery due to their moderate business age, competitive price and at the time good ratings.

Sadly once the deposit was paid, contact ceased and timeframes weren’t what was promised (make sure to get this in writing as I did). Timeframes advised were 2-3 weeks for inspection and max 8 weeks install. After chasing several people from different departments, I finally had an inspection about 5 weeks out.

After inspection, again nothing heard from SEA. Week 7 from deposit I followed up again - advising they advised max 8 week lead time. Again promised follow ups but wasn’t until I chased again that they were looking at installing towards the end of October (12 week lead time). Had SEA escalate this as it was a breach of their sale/contract. They came back after a few days finally scheduling in on the 9th week.

Installation team arrived within the time frame shared. They got to work and limited times without power which was beneficial whilst working from home. Assisted with some aspects including cutting another access panel in garage ceiling for cable pathway. No attempt at cleaning was made, but that only took a quick sweep and vacuum so wasn’t fussed on that.

The day after install, found the smart meter was reporting very odd values - often 1/3 of what should be - flagged this to SEA team. This has also resulted in 2-3 kw per day from grid being used even though load was below threshold of inverter (average appears to be 0.5kw per day) and a large load showing that’s not there when compared to Energy Australia and Sungrow.

Case was logged 2 weeks ago, have followed up and have been advised “ Our schedule is fully booked at the moment, but we are doing our best to secure a date…”.

Still waiting on SEA to resolve the issue. I do not recommend purchasing from SEA as it is clear they are over booked and do not have time to resolve issues with their installations.

Supplier Reply:

Hi Ben,

Thank you for taking the time to share your experience and feedback.

It has certainly been an extremely busy solar period, and while we always aim to meet our commitments, there are times when high demand and scheduling constraints can affect timelines. We acknowledge that communication was dropped at the beginning of your project, and we truly regret the inconvenience this caused. Once your concern was escalated to management, we prioritised your job and completed the installation within 10 days.

Despite the challenges, the installation was completed within the 8 to 10 week timeframe as initially promised. We also understand that you experienced a post installation issue and despite of the team being completely booked, we shuffled the schedule to accommodate the service visit for your site and team attended and fixed the issue within 11 days.

We take your feedback about our communication and installer performance seriously and will ensure it’s reviewed internally to help us improve our processes. Please know that even during this busy period, we did our best to have our team return to your property as quickly as possible.

We truly appreciate your patience and understanding throughout this process. Your feedback is valuable and helps us continue to improve the experience for all our customers.

Warm regards,
The Smart Energy Answers Team
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Excellent service

Excellent customer service and excellent installer,installation is fantastic and working well
Battery rating: 5/5

Supplier Reply:

Hello, John! Thank you for taking the time to post this amazing review. We’re pleased to hear everything went off without a hitch and that you’re happy with your new system. Customer satisfaction is our top priority, so if you ever have any questions or concerns, please don’t hesitate to contact us, we'll be here to assist you. Thank you again for sharing your experience with us, and for trusting SEA as your partner on your solar journey. Happy to have you on board!
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Quick and Quality Installation

The installation process was seamless. The installation lead was friendly and super helpful.

The set up was simple and easy to use. All in all - very happy with the installation.

Supplier Reply:

Hello, Kiran! Thank you so much for sharing this wonderful review with us! As a CEC approved retailer, we set high quality standards, and your kind words of appreciation reaffirm our commitment to providing the best possible service. Thank you again for choosing SEA as your partner on your solar journey. You made our day!
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Great installation - excellent customer service

Installation was tidy, on time and a very polite installer went above and beyond with the installation and explained everything very well. Can thoroughly recommend them!

Supplier Reply:

Hello, Jan! We truly appreciate you took the time out to share this amazing 5-star review with us! Your satisfaction is our utmost priority, and we are delighted to hear we lived up to your expectations. Again, thank you so much for choosing SEA as your solar partner! You made our day!
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Fantastic experience, stress free and trustworthy

I had a fantastic experience with Smart Energy Answers, from start to finish. The whole process — booking, site inspection, installation, and aftercare — was smooth and professional. Communication was clear at every step, and the team always kept me informed, which gave me a lot of confidence throughout the journey.

The installation itself was completed on time with great attention to detail, and the quality of work was excellent. When I later faced an issue with my battery, SEA’s responsiveness really stood out. They immediately raised a ticket with the manufacturer and made sure I was kept fully updated with phone calls along the way. As soon as the manufacturer provided the replacement, SEA acted quickly to resolve the issue and had everything back on track without delay.

Overall, I’m very happy with Smart Energy Answers. Their communication, professionalism, and customer-first approach made the whole experience easy and stress-free. I would highly recommend them to anyone considering solar and battery solutions.
Battery rating: 4/5
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Simple prompt service

Good communication and clear process. Happy with the installation and customer service.
Battery rating: 5/5

Supplier Reply:

Hi D M! Thank you for sharing your wonderful 5-star rating! We truly appreciate your feedback. Should you have any questions or concerns, please don't hesitate to contact us at 1300 732 679. Welcome to the SEA family, and thank you for choosing us as your partner in your solar journey!
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A well priced and timely install, but chaotic customer service and incomplete installation

The sales process was very smooth with a great explanation of all the options and their quote was several thousand less than the second quote I received.

However, after I paid the deposit the communication was all down hill. You move from talking to their slick and knowledgeable sales team to their lack luster operations team. I had to email SEA several times to organise an installation date and when I finally got one it was moved around several times in the week before.

Our installation was complex - adding full home back up via the Sigenergy Gateway in our townhouse garage involved a double looping of wires ~10m to the main complex switchboard and wiring in our existing solar panels while decommissioning the existing inverter. This took a team of 4 a whole day to complete which is clearly more than they had budgeted for.

In the process of installation they managed to cut our NBN HFC wire which then required an NBN call out to fix leaving us without internet for 4 days. Accidents happen.

The main issue with the installation is that they never installed the required fire alarm when installing in a garage - even after following up with them several times post installation. Given this is a safety requirement I believe this is inexcusable.
Battery rating: 5/5
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Refuse to resolve issues

Had my battery installed.
Not working correctly and feeding electricity into the grid rather than using it in the house.
My electricity usage has actually gone up.

They refuse to resolve despite repeated contact and have now stopped responding at all, presumably just hoping I will go away.
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Fantastic experience - really great installer

This company did a terrific job installing my new batteries. The sales process was straightforward and a good price. The installation was done by a team of 4 guys, all of them very polite and they did a really tidy job. They turned up on time and it took as long as they said it would. They also replaced a broken tile. They helped me set up the app and made sure it was all connected to the grid and working properly before they left. Couldn’t be happier with this company. They even contacted me to check I was happy afterwards.

Supplier Reply:

Hi Ann! Thanks for leaving us such a wonderful review! We’re glad that you loved our services. Our dedicated staff will be pleased to hear this, they work diligently to ensure our customers receive the highest service. Thanks again for sharing your review with us and the community. It made our day!
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The type of experience every person wants

There was no hard sales approach where you know within 5 mins into the conversation the person is only out to make a dollar!

Right from the start Smart Energy Answers reps were interested in listening, offer solutions and advice to custom a battery install to my needs. installation process was efficient, professional, put up with “ this guys” constant questions patiently and completed everything to a high quality finish.

Definitely will continue an association with SMA for future upgrades and works.

NOT to be confused with Smart Energy who I cannot rate at all.
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hello, David! We truly appreciate you taking the time to post this great review and for the kind words of appreciation. Thank you for trusting SEA as your partner on your solar journey. We do our best to ensure our customers find the experience as seamless as possible, despite solar complexity. Welcome to the SEA family, happy to have you on board!
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Super clean install

Smart Energy Answers, from the initial quote to the install have been a pleasure to deal with.
From providing the quote within a short period of time to advising of all the stages as they occurred and providing
the documentation required for Strata the process was relatively simple. The install occurred in a single day with the team working extremely hard making for a very long day for them, with everything being finished just after the sun went down. They asked about my preferences for conduit placing, battery placement so that things would look very neat and tidy. Hilariously the day after the install it started raingin for the next 2 weeks so it took a while before I could find out how good the solar panels were. Once the sun finally came out, magic, the panels seem to be extremely efficient even though it is late winter. There was a slight issue with the PW3 battery shutting down on the first really sunny day, but after the issue being reported they took care of everything, informing Tesla who had a reasonably fast turnaround time with new FW being loaded onto the system and no issues since. I'd recommend them to anyone who wants solar panels and battery. Very impressed.

Supplier Reply:

Hello, Neil! We are incredibly grateful that you took the time to leave us this 5-star review. At SEA, we put customer satisfaction as a top priority and are committed to providing the best possible service. Customers like you make our job wonderful. If you ever have any questions, concerns, or need any support, please don’t hesitate to reach out. We are always ready to assist in any way we can. Welcome to the SEA family! Happy to have you on board!
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Satisfied Customer

I found them very responsive to my questions and they gave good advice

Supplier Reply:

Hi Ian! Thank you for sharing your wonderful review! We truly appreciate your feedback. Should you have any questions or concerns, please don't hesitate to contact us at 1300 732 679. Welcome to the SEA family, and thank you for choosing us as your partner in your solar journey!
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Fast and efficient.

I found the sales team engaging and professional, willing and able to answer all my queries. The pre-install inspection was very helpful to identify the best location. The installation team contacted me the day before and arranged to deliver the battery prior to installation. On the day they turned up on time and installed the battery efficiently and quickly in the rain.
Battery rating: 5/5

Supplier Reply:

Hello, Todd! We truly appreciate you took the time out to share this amazing review with us! Your satisfaction is our utmost priority, and we are delighted to hear we lived up to your expectations. Again, thank you so much for choosing SEA as your solar partner! You made our day!
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Awesome service

Very nice and professional team, from quoting to communicating to am the installation process; punctual, clean and tidy

Supplier Reply:

Hello, Hassan! We truly appreciate you taking the time to post this amazing review and sharing your experience with us to the community, helping spread the word about us. Thank you for your kind words of appreciation, we'll pass it on the to the team! They sure will be glad to know that you are happy with your new system. Welcome to the SEA family, happy to have you on board!
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Sigenergy battery installation

Team arrived on time and ready for the job. Battery installed efficiently in my desired location. All up and running in a couple of hours. The guys left the site clean and tidy.
Battery rating: 5/5

Supplier Reply:

Hello, Stephen! Thank you so much for taking the time to share this amazing review with us. We’re so glad to hear installation went well and you had a great experience every step of the way. Thank you for your kind words of appreciation, our team will be thrilled to know you’re happy with your new system. Thank you for trusting SEA for your solar solution. We hope you continue enjoying the saving in your electricity bill for many years to come. Welcome to the SEA family!
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Disappointing Experience

A disappointing experience with my battery purchase. Changed the quote price mid installation. Failed to get the battery to work on the day. The only time I heard from them over the new few weeks was their accounts department chasing payment (for a battery that didn't work). Took them a month to come back and get the battery working.
Battery rating: 5/5
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Solar Installation

I recently had solar installed with Smart Energy Answers and the whole experience was outstanding. The sales and quoting process was clear, professional, and easy to follow. They gave me straightforward advice without any pressure and helped tailor the system to my needs.

The installation team from Smart Energy Answers were excellent – punctual, polite, and efficient. They kept everything tidy during the job and left the site spotless when they were done.

Their customer service has been just as impressive. They took care of the grid connection after the install, which made things really simple, and also walked me through how to monitor the system and use the charger so I felt completely confident.

Overall, I couldn’t recommend Smart Energy Answers highly enough. A professional and reliable company that makes the entire solar process stress-free from start to finish.
Inverter rating: 5/5

Supplier Reply:

Hello David! Thank you so much for sharing this wonderful review! We're delighted to hear you had an excellent experience all through out the process. At SEA, we set high standards for ourselves and work very hard to meet high expectations like yours, so we're glad to know that you're satisfied with the end result. We'll pass on your kind words of appreciation to our installation crew and the rest of the team. Thank you for trusting SEA to be your partner on your solar journey. Happy to have you on board!
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No fuss installation

From the start to the finish this company has been really easy to work with super happy to answer all questions and the installer was amazing.
Battery rating: 5/5

Supplier Reply:

Hi Chris! Thank you for sharing your wonderful 5-star rating! We truly appreciate your feedback. Should you have any questions or concerns, please don't hesitate to contact us at 1300 732 679. Welcome to the SEA family, and thank you for choosing us as your partner in your solar journey!
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Smart Energy Answers get an A.

SEA’s quote and sales team were excellent, providing full details of the process and no surprise costs at the other end of the process.
The installers were polite, efficient and cleaned up well. They were over an hour late arriving which was a bit of a pain for me as I had to go to night shift. Other than that they were excellent. They explained the connection and ensured the app was installed properly on my phone. Very happy and would gladly recommend to anyone.

Supplier Reply:

Hi Dean! Thank you so much for sharing this wonderful review with us! As a CEC approved retailer, we set high quality standards, and your kind words of appreciation reaffirm our commitment to providing the best possible service. We sincerely apologize for the delay in our arrival. Feedback like this helps us improve our processes.

Thank you again for choosing SEA as your partner on your solar journey. You made our day!
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Outstanding Organisation

I was fortunate to receive a quotation for SEA. Their proposal and professional swayed me in selecting them for the installation of a Powerwall 3. Their price was not the cheapest, however it transpired that I was right in selecting SEA. They met every deadline that they had committed to, despite this being an incredibly tough month (July 2025). Their installers did a very good job and provided additional advice on the day of installation, regarding the positioning of the battery.
I now have room for an additional Powerwall Expansion if this is needed at a later stage.
I have no hesitation in recommending SEA

Supplier Reply:

Hello, Jean - Noel! Thank you for taking the time to post this amazing review. We’re pleased to hear everything went off without a hitch and that you’re happy with your new system. Customer satisfaction is our top priority, so if you ever have any questions or concerns, please don’t hesitate to contact us, we'll be here to assist you. Thank you again for sharing your experience with us, and for trusting SEA as your partner on your solar journey. Happy to have you on board!
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Original Review on 15-10-2024:

Quick quotes and fast installation

After reviewing the information on the web site on a Wednesday, I arranged to get 2 companies to quote. One responded immediately and the other the next day. By the end of Friday the sales staff had visited, and I received my quotes over the weekend. That is a very fast quoting process!

We made our choice and the system was professionally installed in half a day about a month later. The whole process was painless and has been working well for about a month so far. Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hello, Marco! We truly appreciate you taking the time to post this great review and for the kind words of appreciation. Thank you for trusting SEA as your partner on your solar journey. We do our best to ensure our customers find the experience as seamless as possible, despite solar complexity. Welcome to the SEA family, happy to have you on board!

10 months later we asked Marco: "Are you happy with the performance of your system so far?"

The system has performed better than my expectations and my power bills have been $0 during this time (we are about $650 in credit, actually) and that is after switching my gas hot water to a heat pump arrangement. The system payback should be considerably faster than originally planned.
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Great Installer, excellent customer service and communication

Very happy with our 24kw Sigenergy battery from Smart Energy Answers. They provided excellent customer service and communication. Highly recommended

Supplier Reply:

Hello, Andrew! We truly appreciate you taking the time to post this great review and for the kind words of appreciation. Thank you for trusting SEA as your partner on your solar journey. We do our best to ensure our customers find the experience as seamless as possible, despite solar complexity. Welcome to the SEA family, happy to have you on board!
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Great all round performance

Smart Energy Answers connect a 25kwh battery to our existing solar panels. The whole process was excellent from the initial consultation to the final installation by a partner company. The options were clearly presented and the final option we selected was competitively priced. Initially, there was an issue with the distribution of solar power to the grid in preference to the battery, but this was quickly resolved by a remotely installed software upgrade.

Smart Energy Answers are a professional company using quality products and I am happy to recommend it to anyone looking to instal a solar battery.

Supplier Reply:

Hello, Ian! We are incredibly grateful that you took the time to leave us this 5-star review. At SEA, we put customer satisfaction as a top priority and are committed to providing the best possible service. Customers like you make our job wonderful. Our team is here for you every step of the way, and we are fully committed to making sure your solar system operates flawlessly. If you ever have any questions, concerns, or need any support, please don’t hesitate to reach out. We are always ready to assist in any way we can. Welcome to the SEA family! Happy to have you on board!
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Excellent

Good communication and follow up from start to end, and after ‘end’…

Supplier Reply:

Hi Hock! Thank you for sharing your wonderful 5-star rating! We truly appreciate your feedback. Should you have any questions or concerns, please don't hesitate to contact us at 1300 732 679. Welcome to the SEA family, and thank you for choosing us as your partner in your solar journey!
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Easy process and installation

Everything was easy and hassle free and we were kept up to date and informed every step of the way
Battery rating: 5/5

Supplier Reply:

Hello, Ashley! We truly appreciate you took the time out to share this amazing 5-star review with us! Your satisfaction is our utmost priority, and we are delighted to hear we lived up to your expectations. Again, thank you so much for choosing SEA as your solar partner! You made our day!
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Terrible customer service

Sales process was good and they shared lots of information, but it went downhill quickly from when I paid a deposit.

Site visit was rescheduled on the day, then when they did come they tried to add 2 more items to my bill for things I'd already checked with the sales person were included. I had to negotiate down again.

Installation was rescheduled the day before, then not completed within a day (due to weather, fair enough). But they never followed up to schedule the second half and I had to chase yet again.

About a week after install my power goes out, so call support and they file an "urgent" ticket. I call again 3 hours later and nobody has even looked at the ticket Another hour later and a few phone calls later they finally get the installer to call me and we can sort it out. Frustratingly if the shutdown and restart procedure instructions they'd given me were correct I would have been able to solve it myself. I'm still chasing support to give me correct instructions weeks later.

No guidance was given on when I'd be connected to the grid for exports so I'm just waiting...
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Friendly and professional installer, great system

Sales process was straightforward with questions answered promptly and changes I requested for the system capacity were amended promptly and without fuss. This included an amendment to the green loan which was handled well without issue.
Installation required a full replacement of the main switchboard. The installer took the opportunity to tidy up a very old board with a modern switchboard and did this at very reasonable cost despite it taking longer than anticipated.
Connection to Amber has been very straightforward and I’m seeing the results already.
Customer service post install has been very good with follow up calls from them to check everything is working as expected.
Battery rating: 5/5

Supplier Reply:

Hello, Wayne! We truly appreciate you taking the time to post this amazing review and sharing your experience with us to the community, helping spread the word about us. Thank you for your kind words of appreciation, we'll pass it on the to the team! They sure will be glad to know that you are happy with your new system. Welcome to the SEA family, happy to have you on board!
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Good Advice

SEA were interested in my specific design requirements, and provided good advice on system design. The price was very competitive.

Installation went well, although there was some miscommunication on a variation to the price (due to a long cable run between the battery and switchboard) which led to last minute haggling on price (while the installation was underway).

The final presentation of the panels which faced the road was excellent.

Initially the battery app which provides info on demand/supply was very flaky which led to some long periods where the app was not working (longest period was 6 weeks). Responses from SME to solve the problem was often very slow (initial email/phone call responses were very prompt, but it often took a week to a fortnight to get technical support). A new version of the app has worked well for the last 6 weeks, and there have been no drop outs.

Supplier Reply:

Hi Michael! Thank you for taking the time to share your feedback.
We really appreciate your positive comments on the system design, pricing, and the final presentation of the installation, especially the panel layout facing the road. It’s great to hear that the overall installation went well and that we were able to meet your specific design requirements.
We acknowledge that sometimes there can be unexpected variations during installation, such as the longer-than-expected cable run in your case. We genuinely appreciate your understanding and willingness to work with us on that.
We're sorry to hear about the earlier issues with the battery monitoring app and the delays in technical support. While our initial responses were prompt, we understand how frustrating those delays must have been. We're glad to hear the latest version of the app has been running smoothly and that things have improved over the last few weeks.
Thanks again for your support and for giving us the opportunity to deliver your system. Please don’t hesitate to reach out if there’s anything else we can help with.
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Great installation and outcome

We had a 20kw solar system and 24kwh battery installed through Smart Energy Answers (SEA) by one of their partner companies in Canberra, Summit and Shore Energy.
We are really happy with the system, the installation process was smooth on the day, installers were polite, left everything tidy, and explained everything to us. The system is working as intended.
The customer service was good too; admin staff at SEA are friendly and punctual with responses.
Noting that we understand it is a busy time with the battery rebate and there were some rain delays, there were some things that weren't as smooth as expected, including mixed messaging we received around installation date (different messaging from SEA directly and installer multiple times), our site inspection prior to installation was undertaken by one of SEA's other company partners who didn't end up installing for us, and we requested ethernet connection to the battery/inverter instead of wifi which hasn't been connected yet (although SEA were quick to raise a job to complete this afterwards when we notified them).
It was appreciated that they could do the install on a Sunday for us to make sure the job was done on time.
Overall we are very happy with the outcome and would recommend Smart Energy Answers and their partner companies.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi, Sam! Thank you for taking the time to share your amazing review. We're so glad to hear that the installation went well and that you had a great experience every step of the way, despite a few minor hiccups.

Your kind words of appreciation mean a lot to us, and our teams will be thrilled to know you're happy with your new system and our services. Our support team is actively looking into your Ethernet request and will get back to you as soon as we receive a response from Sigen. Please be assured that this is being taken care of.

Thank you for trusting SEA for your solar solution. We hope you continue to enjoy the savings on your electricity bill for many years to come. Welcome to the SEA family!
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Estimate vs Firm Quote

They wouldn’t come to site to check if the inverter was wired in 240VAC cabling to the fuse box. They gave me what they called a quote and I called an estimate which included a new 240VAC cable from the inverter even as I told them they didn’t need to . Ultimately they did send someone to site to check and the 240VAC cable was as I told them and they dropped the price by $500.

Supplier Reply:

Hi Mark! Thank you for your feedback.

While there was a delay in scheduling the site visit, we did make sure to come out and inspect everything properly.

We always aim to provide accurate estimates based on the information available at the time, and where further clarification is needed, we’re more than happy to reassess and make the necessary changes. We’re glad we could get everything sorted in the end.
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I found the installation very satisfactory and am looking forward to good outcomes especially as the longer days provide more output.

Installation was tidy, punctual, and complete.
Efficiently done with very pleasant and friendly personnel both on site and in the office.
Inverter rating: 4/5

Supplier Reply:

Hi Tony! Thanks for leaving us such a wonderful review! We’re glad that you loved our services. Our dedicated staff will be pleased to hear this, they work diligently to ensure our customers receive the highest service. Thanks again for sharing your review with us and the community. It made our day!
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Very satisfied customer

We have been really impressed by the after sales service and the product (panels and battery) provided for us by Smart Energy Answers and Sungrow… thankyou

Supplier Reply:

Hello, Lenore! Thank you so much for sharing this wonderful review with us! As a CEC approved retailer, we set high quality standards, and your kind words of appreciation reaffirm our commitment to providing the best possible service. Thank you again for choosing SEA as your partner on your solar journey. You made our day!
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Very professional all round service

The sales and quoting process was superior to all others as it was based on a site inspection. The installation process was excellent. Some unforeseen problems were encountered along the way as to where to site the battery but the installer went above and beyond expectations to find a very satisfactory solution. Also, very mindful of our need for council approval given we are in a heritage overlay area. Hand off could have been a bit more thorough but this was more than offset by excellent after sales service.

All in all, a very good job.

Supplier Reply:

Hello Darren! Thank you so much for sharing this wonderful review! We're delighted to hear you had an excellent experience all through out the process. At SEA, we set high standards for ourselves and work very hard to meet high expectations like yours, so we're glad to know that you're satisfied with the end result. We'll pass on your kind words of appreciation to our installation crew and the rest of the team. Thank you for trusting SEA to be your partner on your solar journey. Happy to have you on board!
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An excellent outcome

16kWh Sigenergy solution
Existing 9.6kW PV system with Fronius Symo 8.2-3-M

I found the team to be knowledgeable, responsive, offered competitive pricing, and delivered an excellent solution for my use case (3-phase home with existing PV solution). Communications could sometimes have been a little better (e.g. communicating the final design, the process for the NSW government PDRS battery incentive) but everything came together in the end. Very happy with the solution (currently 2 months since installation).
Panel rating: 4/5
Inverter rating: 4/5
Battery rating: 4/5

Supplier Reply:

Hello, Andrew! Thank you for taking the time to post this amazing review! We're so pleased to hear you're happy with your new system.
Customer satisfaction is our top priority, and we are taking your feedback very seriously. We are always aiming to have better communication with each and every client. Thank you again for sharing your experience with us and for trusting SEA as your partner on your solar journey. Please don't hesitate to contact us if you need any assistance—we're happy to have you on board!
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Fantastic service, Great communication

The sales process was very consultative with clear communication on viable options. The link between sales consultant, designers and installation was very smooth.
Any questions were responded to quickly and when it looked like we couldn’t have our first option they didn’t give up but kept working with us to understand the site to get the optimal outcome.
Battery rating: 5/5

Supplier Reply:

Hi Mark! Thanks for leaving us such a wonderful review! We’re glad that you loved our services. Our dedicated staff will be pleased to hear this, they work diligently to ensure our customers receive the highest service. Thanks again for sharing your review with us and the community. It made our day!
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Perfect

I had a fantastic experience with Smart Energy Answers! From the initial consultation to the final installation, the entire process was smooth, professional, and transparent. The team took the time to answer all my questions and helped me choose the best solar solution for my home. Installation was quick and tidy, and the crew was respectful and knowledgeable (shoutout to installer Timothy Duggan). I've already started seeing the benefits on my energy bill, and I feel great knowing I’m using clean energy. Highly recommend this company to anyone considering going solar!

Supplier Reply:

Hello, Ian! We truly appreciate you taking the time to post this amazing review and sharing your experience with us to the community, helping spread the word about us. Thank you for your kind words of appreciation, we'll pass it on to Tim's team! They sure will be glad to know that you are happy with your new system. Welcome to the SEA family, happy to have you on board!
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Fantastic inhaler and service

Very good quality company with a site inspection to ensure all factors taken into account. Flexible approach to negotiation on price and the guys installing were very professional. My roof access was challenging and the weather was bad but there was no complaints and they got on with the job.

Supplier Reply:

Hello, Ian! We truly appreciate you taking the time to post this great review and for the kind words of appreciation. Thank you for trusting SEA as your partner on your solar journey. We do our best to ensure our customers find the experience as seamless as possible, despite solar complexity. Welcome to the SEA family, happy to have you on board!
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