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Solaworx Reviews

Based on 63 reviews

  • 5 star 8
  • 4 star 41
  • 3 star 9
  • 2 star 4
  • 1 star 0

Average Customer Review

  • Value
    4.25
  • System Quality
    4.10
  • Customer Service
    4.11
  • Installation
    4.43

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About Solaworx , Solar Installers

Solaworx Pty Ltd is comprised of a team of professionals from the solar power industry, each of whom is committed to providing the highest quality systems on the market.

The company also practices what it preaches, as it operates out of the Aldinga Arts Eco Village - the site has one of the highest rates of solar panel installations in the whole of Australia.

Solaworx Pty Ltd provides Economy, Classic, Premium and Ultra Premium products, giving customers the chance to choose a system that suits their requirements and budget. Solar modules from the likes of ECSOLAR, SolarPark and Q-Cell are among those used by the firm.

Solaworx Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Haven't yet been able to get the data on my smart phone or computer.(unfortunately the smart phone is obviously smarter than me!)
Also the meter has to be changed before I can realise any benefits.
Otherwise I have no complaints?
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Communication through the whole process was exceptional - when I was told it would it done - it was done.

Extremely happy with the service provided by the company and very happy with the system that was installed on my home.

I was impressed with the company's service and knowledge about their products. They were the only company out of five quotes that took the time to inspect the property, discuss my requirements, talk through any issues that I had, actively look for solutions to challenging questions and provide clear and concise information about their products. Their quote was itemised (the only company that did this). Installation was painless and I was very impressed with the level of service from start to finish.

I would have no hesitation in recommending this company for anyone who is looking for a solar system.
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Mark was very thorough in his explaining the system etc. Didn`t feel pushed, installers were thorough Show additional information
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Mark's customer service was the best of the three that came to quote. He does business in an honourable fashion, relying on the quality of his product and his faith in his installers to sell his systems. Show additional information
I'm extremely happy with the whole experience, couldn't fault this company at any stage in the process from the friendly and informative sales to the tricky installation (extra roof framing). It took me some time to commit to a solar purchase but I'm so glad I did and the system is functioning beautifully. Thankyou again Mark! Show additional information
we appreciated the detailed itemised quote so we knew what we were paying for. Mark has been very reassuring and helpful. Overall our experience has been very positive. Show additional information
The installers were very efficient, had good approach to customers, explained the system well, and left everything clean and tidy. Show additional information
Mark is intelligent and passionate about this industry. He knows the right questions to ask of clients and the answers to his clients questions. Would highly recommend a conversation with Solaworx if investigating solar power. Show additional information
We just have our system installed 2 days ago. So far running very well, just waiting to receive our next electricity bill to know if the system function as it supposed to be. Show additional information
My 2kw system hasn't missed a beat since being installed. Very happy. Thanks Mark Show additional information
I had my panels installed 7 years ago no more electricity bills, the credit even paid for my gas until electricity prices went up. I have had only one problem (they got turned off by accident) Mark was available immediately to give advice and help me to turn the system back on over the phone.
He has recently given me prompt, friendly and invaluable advice and I would recommend him to anyone looking into install a solar system.
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Very good service. All queries were answered quickly and intelligently either by phone or email. Once we agreed to the quote all contact with other agencies were handled by Solaworx and saved us a lot of bother. Installation was done efficiently with no fuss.


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We are building so, haven't had the system installed yet. We had 4 quotes and thought Solaworx was a good price; we checked out the panels/inverter on web site and they have a good rating. Show additional information
The panels have now been installed for 14 weeks and we received our first electricity bill 2 days ago. Total amount payable is zero. We have a credit of $93.26. I would recoment panels to any one. And i would recomend 'solaworx' as preferred suppliers and installers. Show additional information
It was great to get the three companies from your site it helped to cut through the huge number of solar people advertising. The one we chose did not charge much extra for a difficult two story install as well so we really found your site helpful so thanks again. Show additional information
Mark from solarworx south of adelaide is great to deal with . he is very hands on and not just a salesman . He and his installers are very knowledgable and you feel that what mark tells you is the truth and not just telling you what you want to hear . Ours was a two story install and i wasn't charged a lot extra for a difficult job . 6kw for $6500 is a good price for a good quality system . I would recommend Mark and Solarworx for anyone living south of Adelaide Show additional information
RM Solar and electrical were the installers for SOLAWORX and did an excellent job on our 2 storey house. Because of the flat roof it was not an easy job to load the panels onto the roof. They had to use every bit of their panel lifter to do this. We are very happy with our new solar system which consists of 24 ET 250 watt panels and a 6 kW aurora inverter. Show additional information
Mark is extremly proactive. He provided us a high level of confidence in not only the end product but the entire process from system selection through to installation. We are thoroughly pleased with the outcome. Show additional information
The installation results were as we expected and left us with no feelings of doubt. Show additional information
Excellent communication and the installation was performed ahead of schedule and follow up was first class. I can certainly recommend this company Show additional information
Quick quotes, with enough detail to make a decision.

Installation completed within 2 weeks.

Competent installers who explained everything well, and cleaned up after the job.

I have recommended them to others.
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This is the second time I have used Solarworx and have been happy on both occassions. I would recommend Solarworx to others Show additional information
Mark was a bit hard to contact , once a message was left he would reply

From sign on date to fully installed was less than 2 weeks
The installers done a fantastic job 26 panels + inverter all fitted in about 7 hours
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I heard about Solaworx from 2 friends who had their systems installed by them.

I spoke with Mark Moody who addressed all my queries and answered all my questions in language I could understand.
I had my system installed within 11 days of talking to Mark.. I was away from home when the installation took place and was very pleased on my return to find all rubbish etc had been removed and apart from the system being installed there was no sign anyone had been there.
I would recommend Mark and his crew highly,
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Mark was pleasant and upfront with all costs involved
very fast installation, even though connection was not the normal.
wasnt the cheapest but the best value
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Mark was helpful and answered questions at order time. It was a bit of a wait for the install but well worth the wait. Lot of contact when arranging dates and the panel installation was excellent. Electrician did a good job. Overall, would recommend to others. Show additional information
I only had it installed yesterday I'm not sure what size it is, I know it has 9 large panels.
Mark was a bit hard to track down sometimes.
But in the end I can't fault anything at this stage.
Thank you for your support.
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System was quoted early May within 3 days of initial contact after a few questions were answered.
System ordered 2 days later and deposit paid.
Paperwork for change over to import/export meter was placed and has been processed.
Initial installation date for system was to be 3 weeks after order placed (Late May)
1st week of July and are still waiting for confirmation of an installation date.
Yet to see if the June 30 deadline has had any effect.
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Salesperson was at neighbours, sat in on sales talk, so taken with direct answers to all our questions, also when told who the installer was, having already used Stefan before an excellent trades person. Also being as the company was local both my neighbour and I went with "Solaworx"

Thank You Mark and Stefan,great job.

Now only waiting for Etsa to install the new meter !!!
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Mark came out and gave me a quote on a Thursday, I chose a 2.53KW system. The following Thursday the installers put the rails up, and Friday afternoon my solar was working. Great service and an excellent job. now all I have to do is wait 2 to 3 months for ETSA to change over my meter. Show additional information
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Rather drawn out process, was to be installed on 8/5/12, but still waiting. Show additional information
Seems fine to talk to during sales negotiation. However, would not say information regarding installation process is great, was given a date which has come and gone and no reply to 2 phone messages as at todays date 21/5/12, deposit paid 27/3/12, however did sort out hiccup with ETSA and a NMI number promptly . Show additional information
Solaworx. What a joke this must be the worst company I have ever dealt with. I am very disappointed. I contacted person for Solaworx Mark Moody, useless! He does not return e-mails or phone calls as a result of this poor service I have withdrawn from my contract with them and now going through a different supplier. Show additional information
Of the 3 companies provided to quote we heard from Solaworx straight away, SA Quality Home Improvements within 2 days and never heard from the 3rd which I believe was Sun Connect until about 3 weeks later after we had signed up to Solaworx. Michael from Solaworx was quite good on the phone and explained things in an easy to understand manner. Stewart from SAQHI was also good to talk to and we nearly went with them but in the end Solaworx was cheaper and seemed a better quality system as we went with the 235w Q Cells. (We also had Cool and Cosy door knocking in the area and spoke with them, they seemed ok but weren't willing to negotiate at all, and at times seemed a bit brusque when dealing with them via the phone, so we didn't go with them).

After agreeing to purchase we paid a $1,000 deposit and heard nothing from them about a definite install date, it took a few emails before getting those details sorted, wasn't a major problem but just inconvenient not knowing.

Currently the solar panels have been delivered 2 days ago and are going to be installed tomorrow, overall it has probably been around 7 weeks from sign up to install. We found Solaworx very good and knowledgeable when looking to buy the system, after paying the deposit information was a little scarce but after a few emails it was all sorted and they were quite good in talking to directly.

Thanks Finn for the excellent site and valuable info you provided.
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The only reason Quality of system rated a 4 is I only purchased the cheapest panels available as I was on a tight budget. The installers were in and out in no time and were very helpful. The panels I installed were to top up to the maximum my inverter would handle and all other Solar companies would not install more panels on another company's system (as my initial system was installed by another company who were too dear to upgrade through). All in all I was super impressed with SOLAWORX Pty Ltd and would and have recommended them to anyone without hesitation. I am so impressed with SOLAWORX I wish I had used them from the start. My system is now 3.74Kw Array(20 panels), 3.6Kw inverter and in good conditions it makes 25Kw per day. Show additional information
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Besides price we also looked at the location of the supplier. Only BluSky and Solagex replied and the later was interstate. We wanted a SA based company and went with one recommended to us by a friend. We also wanted to use a German made inverter. Show additional information
Panels not installed yet. We were told probably 2-3 weeks. It has been 6. Installation is set for 26th. as I am going away for 3 weeks on the 25th, I emailed and asked how company would like payment. I'm willing top sort it, whichever way they want, whenever they want.... The person I emailed to, dealt with it immediately, and passed it onto the person in charge of that department. I,ve heard NOTHING since. Perhaps they don't want to be paid AT ALL........................................... Can't comment on much else, as not installed yet. Show additional information
Communication was excellent I knew what was happening all the time, I would highly recommend this supplier based on the customer service alone. Show additional information
Only 2 of the companies you nominated contacted me. Adelaide Solar did not even bother to make contact. Zen were far too expensive and I would never use them. Solaworx gave good service and I bought from them. Show additional information
There is a lot of information to read, and it does pay to read it because it does help you to decide on the system that will suit your situation and it will be a different experience for everybody, dependent on your own personal circumstances, a very daunting experience but very happy now that i've decided to go ahead and get a solar system fitted. Show additional information
My supplier/ installer was the only one who bothered to get in touch after my initial contact. At that stage I was still undecided whether to proceed or not, as my electricity usage is quite low (I also use gas for hot water, heating and cooking) I called the sales rep back with a few more questions which were promptly answered. The time from accepting the go ahead to actual installation was only 1 week! I was advised it could be 4-6 weeks, and was prepared for this, but surprised it happened so quickly after some adverse media publicity about installations at that time. The company has also been in touch to let me know when ETSA are changing over the meter. At this stage I don't know whether I'm saving or not as I haven't had an account, but it's fun watching the numbers on the inverter!! Show additional information
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They said there would be a 10% chance of not installing by June 30 when booking.
Once paid the money then said 20% chance.
It is now 16th July and still not installed. Mark Moody keeps saying next week.

I have had problems with attitude. ie saying ringing me frequently will not get you system installed any quicker.

Problems with them informing the electric supplier so that the inport export meter can be installed. They have everything in hand when they hadn't. So longer delay.
still waiting.


thanks
Daphne
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