Solaworx

Solaworx Reviews

About

Solaworx is comprised of a team of professionals from the solar power industry, each of whom is committed to providing the highest quality systems on the market.

The business also practices what it preaches, as it operates out of the Aldinga Arts Eco Village - the site has one of the highest rates of solar panel installations in the whole of Australia.

Solaworx provides Economy, Classic, Premium and Ultra Premium products, giving customers the chance to choose a system that suits their requirements and budget. Solar modules from the likes of ECSOLAR, SolarPark and Q-Cell are among those used by the business.

Reviewers report paying: $4,069 - $8,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Solaworx Reviews (194)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.5/5

Value for money

4.5/5

Quality of System

4.7/5

Installation

4.6/5

Customer Service

  • 5 star 71
  • 4 star 107
  • 3 star 12
  • 2 star 4
  • 1 star 0

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Exceeded all expectations. Perfect

The whole quoting process was very simple. Mark made everything clear via calls and email with personal service. Very good value for money, unbeatable price. Installation started just 2 days after selecting Solaworx.
The install process was great. Brandon did an amazing job. Perfect positioning of the panels/inverter. Very professional. He cleaned everything up after him and explained how everything worked. Couldn't be happier with the whole process. Highly reccomended.
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Great job

Sales and quoting relatively simple thanks to Mark Moody. Installation went really well. The guys did a great job so friendly and polite and left my premises so tidy.
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Very happy

Mark was a knowledgeable and enthusiastic salesman and quick to respond to my enquiries. The installation team led by Adrian were very professional and had the job done by mid afternoon. Very happy with the result.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Thankyou very much Solaworx

Mark made the whole process very simple and painless, great service and couldn't be happier with the installation. Thankyou very much Mark. Would not hesitate to recommend Solaworx to anyone
Panel rating: 5/5
Inverter rating: 5/5
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Excellent service, quality product, good value and great installation. Very please with the result!

Sales and quoting was first class with Mark coming to the site and patiently talking through the options
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Solar Power a New Experience

Mark is genial, knowledgeable and helpful. When he first visited the site he discussed other options that had been tendered and gave me enough information to guide me to the most suitable choice for our home. The installers from Thoroughtec arrived on time and were professional, friendly and willing to answer any of my questions.

As part of a major renovation the Solar Installation was one of the last things we had done. A considerable investment but immediately we were able to see that it was a sound and sensible use of our budget. Very happy with the entire process
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One Very Happy Duckie

Mark from Solaworx has done me proud. I'm over the moon. My house now rocks an excellent high quality 12.58kw system, that should stand me in good stead for my impending retirement. From initial meeting, to one highly detailed and itemised quote, to completion - took 3 weeks. !!! A huge testament to Marks overall management. Amazing. Installation was completed with the same level of excellence. Brandon, Adrian, and Andre from Thoroughtec attended to every detail. They were so generous with their time and explanations around what I needed to know as the proud new owner.

But the real Hero in all of this is Finn Peacock. Finn, you have no idea how valuable your service has been. I attended your free info session about 18months ago at Aldinga Library, and bought your book. Then went on to request 3 Quotes. You are instrumental to my sorting the wheat from the chaff, in this potentially overwhelming industry. I got exactly the system I wanted, after reading your book twice and perusing your website. You've empowered me, and I thankyou.
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Hassell free quote and installation

Highly recommended Mark and the team made this process seamless.
Constant communication and install completed in 4 hours versus two other neighbours installations taking up to two days.
Thanks Guys!
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Very prompt installer, great communication and accessibility throughout

The quoting process was fast and clear, with a site visit to finalise the details and discuss the options.
Andrea and his team arrived on time and worked efficiently, tidying the site when they were done and the installers were polite throughout and ensured that we were happy with the install along the way. Their customer service was great, always available to discuss concerns from asking for the quote onwards.
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Great Solar package

Solaworx came recommended by a neighbour, and we are very grateful for the recommendation. This was our first time with solar installation and it was great to talk with Mark face to face to work out what we needed. Mark and the team of installers were very professional and knowledgeable. Installation occurred during a major renovation, and any minor issues that arose were dealt with quickly and without fuss. Andre, Adrian and the team installed the system quickly and efficiently and were very professional with their work and on site discussions. System is working beautifully and would highly recommend Solaworx to anyone who wants to install solar.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Have highly recommended to friends

Very prompt response from installer after submitting enquiry on SolarQuotes. Painless process of on paper then on site quotes. Elected for a "top end" system: 10 kW total (Trina solar panels and Enphase microinverters) with 5 kW export limiter for single-phase supply. Minimal delay from placing order and reasonable deposit to scheduled installation day. Needed old solar water heater taken off roof which they performed for a reasonable excess cost.

Only minor issues with installation: ended up requiring two days and asked for partial payment prior to job completion, and electrician needed to return again a few days later as a component was installed backwards (incorrect power production readings on monitor).

I've now had the system for nearly two months and it has functioned as advertised and without fault.

Very happy customer and have recommended solar and this installer in particular to my friends.

Panel rating: 5/5
Inverter rating: 5/5
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Saving Dollars already

Very happy with service, punctual, on time with quote, installation was prompt, very polite and helpful throughout the whole process. Totally recommend them to anyone considering battery instalation.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Enphase installation

Contacted Mark for a quote in late November and had the system installed late December just in time before the STC increased (Thank you Mark for fitting me in). His team from thoroughtec Brandon and Johanna did an awesome job on the install and very happy to run through everything thing they needed to do with me. Top notch install
Panel rating: 5/5
Inverter rating: 5/5
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Efficient and value for money, very happy

Solar qoutes sent me 3 quotes from local installers, all up i had 5 companies i was looking at (stay away from Sunboost)
From accepting a qoute from solaworx a week later and the system was installed!
Really happy, the installers were champions and Mark was great to work with.
I will definately recommend these guys!
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1st time experience

This was our first experience with Solar installation and was very pleased we chose to go with Solaworx. Mark and his team of installers were very professional and knowledgeable, any minor issues that arose were dealt with quickly and without fuss. Andre and his team installed the system quickly and efficiently and were very professional and clean with their work. System is working beautifully and would highly recommend Solaworx to anyone who wants to install solar.
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Easy process and great results!

The guys at Solarworx were awesome to work with. Very knowledgeable and helpful. They were patient when we were looking through various quotes but quick and easy to deal with when we decided to go with them. They guided us though the process and proved very wise and trustworthy.

The installers (Thoroughtec) were very quick and neat in their work. Highly recommend them. The electrician noticed an error in our air-conditioning isolation switch (or lack of one) and was able to fix it for a very decent price, saving the cost of a new house because of an electrical fire. So cant say good enough things about them! A great bunch of people all round and the ideal tradesmen.
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Original Review on 10-03-2020:

Good Job, Easy to deal with

Very easy as I had and existing system that it was connected to.
The Installation was very good, the men that installed it were very helpful with questions.
Customer service was good.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Rodney: "Are you happy with the performance of your system so far?"

Yes, it is very good. I find the Opal Solar panels to be very good. I already had a 1.5kw system with the approval to go to 3kw. The original 1.5kw system has 7 x 215w panels, the new system has 5 x 300w panels. The new system on most days is producing more power then the original system, and I have had 2 electricity bills with a credit since I put the new system up to increase to 3kw. I am now thinking of getting a storage battery.
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Microinverter system

Excellent Service both from company and installers.
Friendly with timely and accurate feedback on questions.
Very fast installation with little effort on my part.
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Good process from start to finish

After specifying my requirements, various quotes were accessible online. I could see the options of various panels and invertors(datasheets were available for download). Once I had decided, it was just a simple click to accept the quote. Invoices were received by email and was straight forward.
Installation was quick and delays due to windy weather were handled professionally.
I did have some issues with the installation of the monitoring system, but now appears to be fixed after a couple of return visits.
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Great installation and a great company. I'm very satisfied

Polite tidy and punctual process. Mark made it all so easy.
Panel rating: 5/5
Inverter rating: 5/5
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Great installer, great value system

Quote was extremely detailed and informative, Service was great, installer was quick and efficient, nice tidy job.
System is great value and working flawlessly.
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solved all my problems.

I can't thank Mark Moody enough, I rang mark after another company installed my solar system and it was a disaster.

From the start to finish in the end SA power got involved and told me my system was operating illegally and had to be fix.

So I rang Mark and within a few weeks every thing was fixed and operating as it should have in the first place.

So after a couple of months I rang Mark to have a Tesla battery installed and the guys that installed it did a lovely job
and it is fantastic.

I can not Thank Mark and his team from Solaworks enough for all there help.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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A quality installer

Mark Moody at Solaworx is reliable and genuine. his quote was prompt and detailed. The installation was fast and efficient. Overall service was excellent. Our second installation from Solaworx and again very satisfied.
Battery rating: 5/5
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Solarworx

Due to COVID 19 causing a shortage of panels but Mark had it under control in no time and the installation was quick and all done in a day. The service thanks to Andrea and his team was excellent.
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Great installer

Everything was really simple, found out what our energy requirements were. Received easy to understand quote, invoicing was quick and efficient. Finance was available. Installation was quick and no fuss. I would highly recommend.
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Thanks Solaworx for you Professionalism

A real pleasure dealing with such a professional business like Solaworx. The Service and quality of the installation was excellent. Very highly recommended
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Upgrade on the original Solar Edge 3.8kW 12 panel system fitted and installed by solaworx and Thoroughtec late 2017

After the original installation back in 2017 Mark suggested that I give him a ring in the future regarding upgrading the system with battery backup when the technology improved.

Almost 3 years later the Solar Edge system has worked without a problem I gave Mark a ring and asked how the battery technology was coming along, he said a lot of progress has been made.

He recommended a 14kWH Tesla Powerwall 2 and we found enough room on the northern facing roof for another 8 panels bringing the total to 20 panels to throw some more rays into the battery.

Once again the Thoroughtec team Andre, Adrian and crew did a very professional installation and the whole upgraded system works faultlessly.

The system has been running now for about a month now (July 2020) so the weather is fairly unpredictable sun wise, however according to the rather clever Tesla app, on my phone the house over the last ten days for example has been running on average between 90 to 100% on solar / battery power alone and when sunny throwing some back into the grid as well.

In summary the whole process with Mark Moody and Thoroughtec has been fantastic and if we have any queries there has never been a problem in asking for advice.
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Excellent all round

Excellent customer service arrived on time polite and friendly installers. Explained everything they were doing
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Fantastic installation

I found solarworx a pleasure to deal with. From honest quoting through to timely installation and feedback. Highly recommended.
Panel rating: 4/5
Inverter rating: 5/5
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Honestly it was simple install and was complete within 3 days even with poor weather. Most impressed and highly recommend

Quoting was easy. And they did a quick but effective job. The workmen were polite and when there was an issue they promptly came back and sorted it out. They also removed my old system and took it away.
Battery rating: 5/5
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Real expert installation

The quoting process was excellent
The installation was quick, very tidy and on time.
The company helped with the grid connection and their customer service is first class
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Very happy

We were replacing a non-functional solar system inherited with the house we purchased. Solaworx provided a series of quotes mainly dependant on budget. After a series of phone calls, all our queries were answered in a clear and friendly manner. There was clear communication throughout the process. Installation occurred faster than we expected, and the installation team are to be highly recommend.
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Prompt service, great installers

Good follow up, tidy, prompt service value for money system
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Top of Shelf Solar Product & Service.

I was looking for a good solar system. Have a semi glazed terracotta tile roof with 30 degree pitch. Some installers were not interested. Some wanted to push a particular panel and size. Many would not have an on-site inspection until I signed up for a system. Not one mentioned Micro Inverters until I met with Andrea from Solarworx. Andrea knew his stuff especially the safety of micro inverters compared to DC inverter which impressed me. After the meeting I rang Mark Moody the Principal of SOLAWORX . Mark sent me 3 quotes within the hour of different panel selection and size of the system . My choice was Rec N-Peak Black Series 315 watt panels black rails and fixings with ENPHASE IQ 7+ inverters 10 kw system .Work was completed within the next week Solarworx is an authorised installer for Rec which gives extra warranty from Rec . Instala;tion went without a hitch. Only one tile was replaced.
Totally recommend. Andrea has a great team well organised.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great work under coronavirus constraints

We had decided several weeks ago to get more solar and a battery - around 6 Kw of panels. Mark from Solarworx was very prompt and helpful in getting us the quote and clearing up our questions. To our amazement, installation was to occur within a week. Then coronavirus restrictions started to escalate and, I am sure, deliveries of components began to be delayed. However, the work was done in the expected time and to a high standard. We were impressed by the team -led by Andre and Adrian - all very helpful and courteous.

I would recommend Solarworx

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Solaworx, fantastic service and high quality installers

Solaworx team members helped a "solar novice" through the process, explaining he technology and the best mix for my premises. My location had difficulties due to surrounding trees and the Solaworx team helped devise a system to maximise the outcomes from a solar system.
The installation was quickly and professionally completed, and the team continued their support in showing me how the components were being installed and keeping me up to date on progress. They also provided help on "the next steps" of grid connection.
should i want to upgrade, or install a new system, Solarworx would be the first people i call.
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Very helpful, great customer service.

Very helpful, good prompt customer service.
Recommended best system to suit my budget.

Panel rating: 4/5
Inverter rating: 4/5
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Totally Satisfied

Our solar journey started 3 years ago.
We are a very high electricity usage property with a previous average anuall bill of around $5,200. This is mainly due to it being; 1. An all electricity home; 2. A large swimming pool with 3 x 1HP motors, 3. A large house with mutiple ducted electric air conditioners; 4. Being located in the cooler hills area with higher heating requirements.

We had been reluctant to install a solar system due to the house being surrounded by many large gum trees which obviously results in significant shade over the roof. Our house is situated on a sloping block and we enter from a rear lane which is much higher than our house. We had a strong desire to not enter the property and be confronted with a sea of solar panels.

Enter Solarwox and Mark Moody,

Mark visited many time during the process and came up with solution which addressed all of our requirements. What impressed us was his willingness to listen and consider our strong thoughts and his ability to communicate a technically complex subject in a way that we could understand.

At all times Mark was very professional and friendly. His knowlege of all aspects of the solar industry was obvious.
His installation team could not be faulted in any way. The system was installed around November 2018. As mentioned, our electricity bill before installation was $5,174 p.a. In the 2 years since the installation our electricity bill has reduced to $2,798 p.a. a saving of $2,376 p.a. This will give us a pay back period of approx 4 1/2 years !

We are obviously very pleased with the savings and full credit must go to Solaworx, particularly Mark.

Panel rating: 5/5
Inverter rating: 5/5
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Great job.

If customer service had extra stars I would have ticked them.Information is always just a phone call away. Thank you Mark for a job well done.
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Great job by Solaworx

Quote was very detailed with many options. The instillation team were friendly fast and efficient. The Enphase micro system we selected was connected and monitoring on my iPhone is fantastic.
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So happy with Solaworx - they listen and I found them incredibly helpful with the integrity I hoped for and a passion for Solar.

Mark Moody contacted us directly the day after we registered with Solar Quotes. He listened to what our situation was and also gave us plenty of information to help inform our purchase. He answered all of our questions, but never spoke down to us. We have an old tiny system on our Northern roof space that some other installers suggested we remove to make room for the new but Mark agreed with us that the half a day of shading on this part of the roof meant this didn’t make sense. Instead he has lengthened the working ours of our system by installing East/West as well as increasing it. He also helped me understand that we didn’t need to go bigger than the 6.615kw we have installed especially given the 5kw export limit in SA.

Over the next few days, we sent a few emails asking questions and each time Mark called us back giving us the answers. He impressed me with his knowledge, understanding, empathy and passion for his work.

We signed up for the system online late Friday night (close to midnight). It was installed today (Thursday) and it looks good from the street as I’d hoped.The installation was carried by two lovely polite young men who were clean and tidy and have done a great job. They’ve answered my questions and explained how the Enphase Monitoring will work and also included our old system in the new monitoring system. It’s pumping out more than I’d even expected and I’m looking forward to seeing how it makes our life better both monetarily and how we feel about our little contribution to replacing coal and gas.

Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 06-06-2019:

We installed 11.97kW costing $15816.40. The main reason why we took Solarworx is that they were the only one to install Microinverter, with out an extra inverter unit on the wall. Original ratings

Panel rating: 4/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Reo: "Are you happy with the performance of your system so far?"

Yes, more then expected
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Great Customer Service and Expertise displayed by Manager and Installer Crew

Great follow up and assistance by the Manager of Solaworx
Panel rating: 4/5
Inverter rating: 4/5
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Exellent service all round.

I have used Solarworx twice now at 2 seperate residents. Excellent customer service each time. Mark is "spot on " with your needs and quote. He makes the whole process very easy and has a long and intimate knowledge of the solar industry, past and present. He has his finger on the pulse with all the different products out there and will recommend the reputable ones within your budget. Accurate location of the installation of panels has meant that our 1st bill was down from $1,900 to $750. Happy customer right here.
Inverter rating: 5/5
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Original Review on 23-05-2019:

Received the 2 quotes requested. Both quotes were reasonable and on price alone was happy to accept either supplier. What made us choose SolarWorx was the attention given to us by Mark who spent considerable time with us on 3 seperate visits talking through various options until we found the one that suited us. Attention to detail and to us the customer was an important factor and Mark’s approach sealed the deal. We are very happy with our system. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

8 months later we asked Andy: "Are you happy with the performance of your system so far?"

Most definitely....we are very satisfied.
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Quick and easy installation

Solarworx was easy to deal with and organised everything. The installer was on time, efficient and explained the operation of the Enlighten software.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 22-05-2019:

It may well be that I am too harsh with my rating. Some of the problems in my area are too high voltages. SA Power Networks detected 270 Volts at the meter of one of my neighbours only 2 days ago. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 3/5
Quality of System: 3/5
Installation: 3/5
Customer Service: 3/5

8 months later we asked Ernst: "Are you happy with the performance of your system so far?"

Solar Analytics tells me " Your system is working to expectations"
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Stress free installation, extremely knowledgeable, great service

We received quotes for four different solar set ups, and everything was very clear. On the phone Mark was very knowledgeable about the pros and cons of different set ups, and was very helpful. We went with microinverters and are very pleased with them. Installation was stress free very tidy, any issues that cropped up we were informed about but they were always taken care of. We noticed one of the panels underperforming compared to the rest and it was simply replaced. Everyone involved was very helpful and approachable and made the process easy. The outcome is wonderful and saving us so much money. I feel very relaxed knowing Mark can answer questions we might have about the performance of the setup or new technologies that become available.
Panel rating: 4/5
Inverter rating: 5/5
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Stress free experience

Mark was fantastic - very relaxed and never pushed us to buy. Gave us four quotes for different budget levels and all the links to.look up the different products/brands.
Installed within about two weeks of signing. Installers were very polite, friendly, efficient and happy to answer any questions. We're just waiting on our energy supplier for the final grid connection, but Mark has supplied all the details we need for this.
Highly recommend Solaworx.

Inverter rating: 4/5
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Quick and trouble free process and installation - Very good communication

I utilised solar quotes to obtain quotes for my solar installation. Solaworx were one of the recommended companies.

I called them up and I was guided by Mark Moody, who was very helpful in explaining the process, the different options available to me with regards to solar panels and inverters. He answered my questions and provided more information which made it easier for me to decide the panels and the inverters that I'd like to go with. He was quite informative and provided me valuable information about optimising my return on investment too. I opted for the Enphase micro inverters. And they come with a cool app for real time monitoring of the panels' performance and output.

Although they were heavily booked, Mark was instrumental in arranging installation on an urgent basis, cuz I wanted to get the system installed before January (which is when the government's subsidy reduces each year). Mark was very accommodating and I must say that despite the sweltering temperatures and the heat wave in South Australia, he had his installers start work early morning to mid day and completed the work over 3 days. That's easily the best service I have ever received in Australia. I have to be thankful for their commitment, hard work and going beyond the call of duty.

Their installers were very easy going and approachable. They made the installation process was for me too.

Overall, I was impressed by the honesty, communication, professionalism, dedication and the ability to understand my needs. I would highly recommend, Solaworx, Mark Moody and his installers to anyone who needs excellent quality at a fair price.

Panel rating: 5/5
Inverter rating: 5/5
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