Solaworx Reviews
4.3
Leave a review Based on 121 reviews Aus Ranking
- 5 star 25
- 4 star 79
- 3 star 13
- 2 star 4
- 1 star 0
Average Customer Review
- Value 4.28
- System Quality 4.30
- Customer Service 4.35
- Installation 4.56
Timeline
Reviewer supplied photos:
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Solaworx Pty Ltd is comprised of a team of professionals from the solar power industry, each of whom is committed to providing the highest quality systems on the market.
The company also practices what it preaches, as it operates out of the Aldinga Arts Eco Village - the site has one of the highest rates of solar panel installations in the whole of Australia.
Solaworx Pty Ltd provides Economy, Classic, Premium and Ultra Premium products, giving customers the chance to choose a system that suits their requirements and budget. Solar modules from the likes of ECSOLAR, SolarPark and Q-Cell are among those used by the firm.
Solaworx Solar Reviews
Great team to work with
The Solarquotes website provided helpful information about solar systems and enabled me to get a handle on the different systems that are available. One of the companies they recommended to get a quote from was Solaworx.I found Solaworx to be a very professional company to deal with. They provided an itemized quote so that I could understand exactly what I was getting for my money. Mark Moody, the Solaworx manager, was very informative and helpful when he visited our home. I ended up choosing the Enphase microinverter system.
Solaworx used Thoroughtec Pty Ltd. as the installer and I was very impressed with their work. Little things such as soldering earth connections and siliconing holes to prevent ant nests just confirmed their professionalism. I found Andre and his team to be very approachable and highly competent (given their considerable experience in solar installations).
Everything was fully explained.
I would have no hesitation in recommending Solaworx (and Thoroughtec) to anyone considering installing solar. Show additional information
He's on the roof right now.
Cant pass any judgement until install done.
Have gone with Enphase micro-inverters on 310W panels. 9.6KW.
Am replacing old 1.5KW system Show additional information
Cant pass any judgement until install done.
Have gone with Enphase micro-inverters on 310W panels. 9.6KW.
Am replacing old 1.5KW system Show additional information
We installed 11.97kW costing $15816.40. The main reason why we took Solarworx is that they were the only one to install Microinverter, with out an extra inverter unit on the wall.
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Received the 2 quotes requested. Both quotes were reasonable and on price alone was happy to accept either supplier. What made us choose SolarWorx was the attention given to us by Mark who spent considerable time with us on 3 seperate visits talking through various options until we found the one that suited us. Attention to detail and to us the customer was an important factor and Mark’s approach sealed the deal. We are very happy with our system.
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It may well be that I am too harsh with my rating. Some of the problems in my area are too high voltages. SA Power Networks detected 270 Volts at the meter of one of my neighbours only 2 days ago.
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Wary first time purchaser happy with his decision
Pros* Mark pushes micro-inverters and I’m a fan of them now as they offer flexibility and expandability in solar design, but they do cost more. He’ll happily offer a standard single inverter system though if this is what you wish but look into how this limits your system.
* Great installers
* Understands aesthetics are important.
* Takes time to explain.
*Enlighten app that comes with system showing how much your system is producing or how much you are using and the net total. This does not show you how much each panel is producing however, which is available for additional ongoing charge.
Cons
* At the quote stage, Mark won’t offer a plan of your roof with panels arranged. Which many of the Quote Machines will do. In the end I found this wasn’t a big deal but at the start of the process it did appear to be an omission compared to the quote machines.
* He also didn’t do an onsite inspection (neither will the Quote Machines).
Rambling Review
How often do you get to source and install a solar system? Rarely if at all, so it means we approach the purchase with knowledge ranging from trusting ignorance to kind-of-informed but a bit overwhelmed by the decisions scale.
My challenge: a partially shaded concrete tile roof with small triangular or trapezium shaped unshaded sides.
Solarworx were among those arranged via Solar Quotes and from the start Mark Moody was the most approachable and interested in my set up. Others were just about delivery of quote based on a picture of my roof. I realised some companies (and resulting call centres that got my number) were just Quote Machines.
The exception was Tindo Solar who were equally approachable. Despite my desire to buy local, the price point of the panels and Choice reviews meant I didn’t go with them.
What impressed me about Mark was his perseverance and tolerance when life intervened and I had to pause the quote process. He also offered a variety of configurations for me to choose from too. Repeatedly at different times.
I went with 14 panels with micro-inverters and I'm so glad I did. Micro-inverters mean one panel being shaded does not impact the whole system and so when the installer turned up, he was able to place three panels on my only unshaded north facing, trapezium-shaped roof area. Which wasn't planned. This therefore allows solar production later into the day.
I've recently ordered a further three panels for a late in the day unshaded western roof corner, again with micro-inverters.
If you are getting panels I would also look at your energy provider. I changed to Amber at the same time meaning I’m getting wholesale prices for my production. This has influenced my purchase of the extra three panels on the western roof as I’ll be producing at peak demand time and so get a better price.
In Autumn we were net produces, but with variable prices and our usage at peak times in mornings and evenings, we’re still getting electric bills but so much less without panels and with AGL. Show additional information
I had five companies quote via Solarquotes and I liked most, but Solaworx stood out from the rest. Mark from Solaworx, provided three quotes at the start, showing a range of options and prices. Each quote came with the product information sheets from the manufactures and the actual Solaworx quote document listed every component with the price of each item clearly shown. When I called Mark to discuss the quotes he seemed to know the answer to every question I asked and was very pleasant and easy to chat with. Mark must have spent hours on the phone with me over several calls as I kept on thinking up new questions to ask. His knowledge of the products was excellent and he was more than happy to tweak or add quotes for me so I could compare them with his other quotes or quotes from other companies. I found his quotes to be very good value and his manner to be very reassuring and relaxed. I never felt pressured to buy and when we eventually decided to go ahead, the installation was done just one week later across two days. The first day was very windy so the cabling was done that morning and the rest of the installation was done a few days later. The installers, Andre and Brandon were really friendly, polite and thoroughly professional, just like Mark. They took their time showing me the system and it really looks great. The cables are well hidden in our cathedral roof and the panels and enphase box installation look very smart. Brandon and Andre went to great lengths to install the cables in the roof which meant temporarily lifting large sections of our Colorbond steel roof. We couldn't be happier with how it looks and works.
Our electricity supplier Origin, swapped the meter out yesterday and we have been using and exporting our solar electricity since yesterday afternoon. We decided to go with Jasolar panels with enphase microinverters. We have no shading issues but love all the benefits of the enphase microinverters so went with this combination.
We highly recommend Solaworx.
PS one of the things I love is the enphase monitoring feature. The enphase enlighten monitoring software shows via any web browser or the enlighten smart phone app, how the system is performing. It shows the generation, export and consumption data in 15 minute blocks. This video shows what the app looks like and how to use it: https://youtu.be/vOocpjmvIss Show additional information
Our electricity supplier Origin, swapped the meter out yesterday and we have been using and exporting our solar electricity since yesterday afternoon. We decided to go with Jasolar panels with enphase microinverters. We have no shading issues but love all the benefits of the enphase microinverters so went with this combination.
We highly recommend Solaworx.
PS one of the things I love is the enphase monitoring feature. The enphase enlighten monitoring software shows via any web browser or the enlighten smart phone app, how the system is performing. It shows the generation, export and consumption data in 15 minute blocks. This video shows what the app looks like and how to use it: https://youtu.be/vOocpjmvIss Show additional information
Very positive experience throughout the purchase and installation
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Really good experience with this purchase. Mark was upfront with costs and the fitters Andrea and son were highly skilled and friendly. It was a difficult choice as all the quotes received from Solarquotes were great.
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Enphase individual micro inverters are very efficient and the enphase monitoring app is great. Mark did well to recommend this type of system as we had an existing (single inverter) 3kw system which we did not need to disturb. And now have two 3kw stand alone systems working side by side. A very good set up.
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Solarworx was one of three quotes. Of the other two, one was just a flat price of $5k with no other information and the other failed to quote within the first week (although it was mid-January and he did apologise for the delay).
Like many consumers, I'd done some homework but was surprised at the amount of information that I was unaware of.
Solarworx's quote had three pricing and supply options with each differnece full explained.vIn the end, we went for the mid-range one. There was an initial hiccup with installation due to roofing issues and the delay of several weeks was of minor inconvenience only. Mark Moody maintains contact and returns calls promptly, he was very laid back. It was a much better feel that the high pressure sales tactics I had experienced in our last couple of forays into solar which resulted in us postponing the decision.
It's all now installed, operates at a premium level and the retailer has switched over the meters.
All that's left now is to see what impact it has on pour power bills. I did notice on the weekend that SA Power Netwroks is lobbying the Essentuial Services Commission to change electricity tariffs so that they can charge peak rates in the evening, early morning and at night "to encourage more use during the day".
It sounds like a scam to redcue the amount we save by using solar power during the day and hitting us when the sun goes down. If that happens, make your feelings known to your local MP because if, as reported, one third of homes have solar, then we have a powerful voice. Show additional information
Like many consumers, I'd done some homework but was surprised at the amount of information that I was unaware of.
Solarworx's quote had three pricing and supply options with each differnece full explained.vIn the end, we went for the mid-range one. There was an initial hiccup with installation due to roofing issues and the delay of several weeks was of minor inconvenience only. Mark Moody maintains contact and returns calls promptly, he was very laid back. It was a much better feel that the high pressure sales tactics I had experienced in our last couple of forays into solar which resulted in us postponing the decision.
It's all now installed, operates at a premium level and the retailer has switched over the meters.
All that's left now is to see what impact it has on pour power bills. I did notice on the weekend that SA Power Netwroks is lobbying the Essentuial Services Commission to change electricity tariffs so that they can charge peak rates in the evening, early morning and at night "to encourage more use during the day".
It sounds like a scam to redcue the amount we save by using solar power during the day and hitting us when the sun goes down. If that happens, make your feelings known to your local MP because if, as reported, one third of homes have solar, then we have a powerful voice. Show additional information
Overall very happy with this whole process of getting Solar installed on my house. I got 3 quotes and Solaworx were not the cheapest, but after researching the systems, Solaworx offered the highest quality system at a fantastic price. Their quote was cheaper than another quote that was using cheaper solar panels. Mark came out to my home to discuss what could be done, 1 of the quoters didn't bother which put them offside with me. Installers for Solaworx very polite, professional, and easy to deal with. Brandon and Andre did a great job and installed the system in less than 1 day. A factory defect on one of the microinverters which they picked up during install saw them come back next working day to replace it. Whole system works brilliantly and I can view the production and consumption online. Will recommend Solaworx to family and friends for sure.
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Very professional fast and friendly. Live in block of Townhouses and now everybody getting them installed because I highly recommended them ...Excellent quality system with extra warranty and confidence in tradesmen and problem solving if required...
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I haven't yet had approval from SA Power Networks for the install, so put not applicable for the install rating.
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Started this mission with huge power bills. Had no idea what i was looking for and during the journey met some really aggressive salesman. I was recommended by a friend who said that he is very impressed with a man called Mark from solaworx with their knowledge, prices and work. Needless to say they lived up to their reputation. I had an 'impossible' roof. The installers came out and eight hours later was the owner of a state of the art solar system. Mark was patient, not pushy and laid the facts down for me to make an informed choice. I would recommend him to anyone.
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We received all the necessary information before we decide to buy. Mark was patient and helped us navigate through the various options to find something suitable for our needs.
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Best presentation for quotation
Best value for money with high quality components, Enphase micro inverters
Included Solar Analytics monitoring package to integrate with existing system and monitor aircon load Show additional information
Best value for money with high quality components, Enphase micro inverters
Included Solar Analytics monitoring package to integrate with existing system and monitor aircon load Show additional information
Mark was very prompt to contact us, the day after Solarquotes sent me the referrals. The solar system was installed within a week from when we first requested the quotes.
The installers did a excellent job with the installation and were polite and friendly. We have the micro inverters & the Enlighten monitoring system, so it is very easy to see what the system is producing. We did have an issue with one of the inverters & after contacting Mark the problem was rectified promptly. Show additional information
The installers did a excellent job with the installation and were polite and friendly. We have the micro inverters & the Enlighten monitoring system, so it is very easy to see what the system is producing. We did have an issue with one of the inverters & after contacting Mark the problem was rectified promptly. Show additional information
Mark Moody Solaworx made the process of installing a cost effective solar system seamless. I thank him and his excellent installation team and will recommend him to anyone thinking of installing a solar electricity system. Thanks
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Mark was the first to respond after receiving 3 contractors from SolarQuotes. My partner and I both had confidence in his knowledge of Solar Panels and the Solar Energy market in general. Once we decided to get Solar Panels the installation was organised in a flash. The installers were terrific - not only top technicians they were friendly, courteous and took their time to answer any solar related questions. The installation process went without a hitch - it has been 4 days since and the system is running better than expected.
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We chose Solaworx as Mark Moody has excellent knowledge of all aspects of what is best suited our home. Could answer all our questions, we had done quite a bit
of research ourselves and what Mark had to say qualified what we had found out plus so much more. He is a very interesting, intelligent man. There was no sales push, just
the facts. It wasn't the cheapest, but an excellent system for years to come.
The installers were very good and helpful. The follow-up was also excellent. Would recommend Mark Mood and his team very highly. The whole experience was easy from beginning to end.
Thank you Mark. Show additional information
of research ourselves and what Mark had to say qualified what we had found out plus so much more. He is a very interesting, intelligent man. There was no sales push, just
the facts. It wasn't the cheapest, but an excellent system for years to come.
The installers were very good and helpful. The follow-up was also excellent. Would recommend Mark Mood and his team very highly. The whole experience was easy from beginning to end.
Thank you Mark. Show additional information
Mark and his team were very professional throughout the sale and installation. Mark's knowledge of the industry was excellent and he helped us work through some of the issues we had regarding shading of the roof, the best system for our needs and the best place for the panels. We have micro-inverters and the Enlighten system is excellent. The installation team were fantastic, very efficient and knowledgeable. They placed the panels well on the roof in keeping with the design of the house. Being new to solar we have had some subsequent questions and Mark always responds very quickly. It was a pleasure to deal with Mark and his team.
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We have accepted the quote from SolarWorx, and there was a delay in having a roof inspection done, but this was because of poor weather conditions. After a few discussions we'll need to mount panels on tilt frames. perhaps not the prettiest scenario but our roof only has a 5 degree pitch so this will help keep the panels clean and hopefully producing optimal power. We now need to apply to council for the tilt frame installation.
So, so far happy with information and quote provided. I liked that Mark gave 3 quotes. A basic system, then better components, then because we have some shading at different times of day we have gone with the quote for micro inverters. This should provide maximum power production and fewer points of failure. Plus we can add a battery down the track if they become cheap enough. Show additional information
So, so far happy with information and quote provided. I liked that Mark gave 3 quotes. A basic system, then better components, then because we have some shading at different times of day we have gone with the quote for micro inverters. This should provide maximum power production and fewer points of failure. Plus we can add a battery down the track if they become cheap enough. Show additional information
Mark and his crew were very good to deal with. All my questions were answered clearly and explained in detail. The install is of a very high quality.
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Mark from solarworx, didnt communicate well with his installers as they didnt know where on the roof the panels were going.
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The installation on the day was speedy and efficient and professional.
Some minor delays were experienced due to unforeseen circumstances.
Purchases should ensure they understand that they are required to send forms to their electrical supplier. Show additional information
Some minor delays were experienced due to unforeseen circumstances.
Purchases should ensure they understand that they are required to send forms to their electrical supplier. Show additional information
Mark from solarworx was fantastic. Was the only company to come to my house to discuss the quotes he supplied through email. System was installed within 2 weeks although i have to wait about 6 weeks for SAPN to change the meter over.
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Once the decision was made the solar system was installed within two weeks. Mark was easy to talk to and the installers consistently work with him. The whole process was much easier than I was expecting. Thank you.
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Mark was very knowledgable and articulate; he made the technical information easy to understand. He provided us with an extra option which we had not previousl considered.
Mark's expertise and availability to respond to questions regarding product and installation were excellent.
The speed at which our system was installed and running was exceptional.
The installers were very professional and communication with them, regarding best placement for panels was pleasant and productive.
Our micro inverter system is performing above our expectations and we appreciate the instant feed back on the performance of our system via the App.
Thank you Mark and your dedicated team.
We happily recommend your business to anyone considering considering installation of a solar system.
Our system is "battery ready" which will enable us to go off the grid at a future date. Show additional information
Mark's expertise and availability to respond to questions regarding product and installation were excellent.
The speed at which our system was installed and running was exceptional.
The installers were very professional and communication with them, regarding best placement for panels was pleasant and productive.
Our micro inverter system is performing above our expectations and we appreciate the instant feed back on the performance of our system via the App.
Thank you Mark and your dedicated team.
We happily recommend your business to anyone considering considering installation of a solar system.
Our system is "battery ready" which will enable us to go off the grid at a future date. Show additional information
More than 1 year on, Mark from Solaworx was able to help me immediately with a technical query. Excellent service.
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Installer, installation and support excellent, many thanks to Mark, Andre and Brandon.
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Mark and the installers were easy to deal with & happy to answer any questions. Great workmanship on the install and great level of knowledge from everyone I spoke with.
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We were so happy with our system at home we used Solaworx again for our retail shop. Haven't had any problems.
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Tradesmen that installed the unit appeared very professional and from what I have seen worked to a high standard.
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The sales rep was very down to earth and thoroughly explained all we needed to know about solar power.
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When I requested 3 quotes from the Adelaide area, I received 2 responses. Mark Moody from Solarworx was the quickest to respond and provided a reasonable quote for an excellent system. 6.5kW of REC panels - 20 off 325Watts each, with Enphase micro-inverters.
The other company that quoted wouldn't install the panels until after SAPN installed the new meter, which was estimated to be in January 2018. They also quoted on a single DC inverter. Solarworx quoted a superior system for very little increased cost, and installed quicker.
The date of installation was set for end of November, but circumstances (sickness of installers) delayed the installation until mid-December.
The system has been installed for over a week now and the new meter was installed 3 days ago so 18 cents/kW Hr is clocking up as credit for me while the sun shines.
I am extremely happy with the system, the installation and the end result - we have been receiving over 40kW/hr of solar generation each day with around 3kW/hr per day drawn off the grid. At that rate we should pay it off in 3 years.
Andre and Brandon (installation team for SolarWorx) were outstanding. They were experts, respectful, provided great information to me and made the installation totally seamless.
Mark Moody from SolarWorx was also very knowledgeable, helpful and responsive. The only slight criticism I could have (and minor at that) is that he wasn't great in keeping me up-to-date with the final install date. He took care of all the paperwork, and organised SAPN to install the new meter promptly - a great job all round.
If I was to have a system installed again I would go with the SolarWorx team without hesitation. Show additional information
The other company that quoted wouldn't install the panels until after SAPN installed the new meter, which was estimated to be in January 2018. They also quoted on a single DC inverter. Solarworx quoted a superior system for very little increased cost, and installed quicker.
The date of installation was set for end of November, but circumstances (sickness of installers) delayed the installation until mid-December.
The system has been installed for over a week now and the new meter was installed 3 days ago so 18 cents/kW Hr is clocking up as credit for me while the sun shines.
I am extremely happy with the system, the installation and the end result - we have been receiving over 40kW/hr of solar generation each day with around 3kW/hr per day drawn off the grid. At that rate we should pay it off in 3 years.
Andre and Brandon (installation team for SolarWorx) were outstanding. They were experts, respectful, provided great information to me and made the installation totally seamless.
Mark Moody from SolarWorx was also very knowledgeable, helpful and responsive. The only slight criticism I could have (and minor at that) is that he wasn't great in keeping me up-to-date with the final install date. He took care of all the paperwork, and organised SAPN to install the new meter promptly - a great job all round.
If I was to have a system installed again I would go with the SolarWorx team without hesitation. Show additional information
Was not aware that when the grid goes off I lose my solar. This fact was not hi lighted anywhere and very disappointed from that angle. Otherwise waiting for our first meter reading!
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Mark from Solarworx was extremely helpful, answered all questions, delivered and installed ahead of time without any hassles. Highly recommend Mark & his team.
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