Solargain

Solargain Reviews

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99% 0%
4.3

Based on 1015 ratings 1 Review removed

About

From humble beginnings in 1995 as a one-man plumbing business, the Solargain family is now over 190 employees strong and regarded as one of the best structured and integrated solar power and solar hot water companies in the business. In an industry notorious for cowboys & fly-by-nighters, Solargain has been a stalwart advocate for quality solar, offering our customers peace-of-mind that we’ll be here for you now and into the future.

Why Choose Solargain

 

1/ Proven Track Record

With over 18 years’ experience in the solar PV business, Solargain has demonstrated unwavering commitment to the industry, our customers, and even the customers of our fallen competitors. We’ve completed over 87,000 installations of our own, making us a seasoned player with a wealth of experience.

 

2/ Award-Winning Service

Solargain was recognised as the winner of the CANSTAR BLUE ‘Most Satisfied Customers’ award for two consecutive years (2021 & 2022). This accolade reflects our dedication to solar system quality, outstanding customer service, and overall customer satisfaction.

 

3/ Trusted by Leading Brands

Our expertise is trusted by industry giants such as IKEA and QANTAS, demonstrating the high regard in which we’re held in the solar industry. When you choose Solargain, you not only benefit from our top-notch service, but you also earn QANTAS points for every purchase.

 

4/ Local Presence

Solargain is a 100% Australian owned & operated family business. We have offices, warehouses & dealerships strategically located in 22 locations; ensuring our products & services are accessible to residents across the country.

 

5/ Dedicated Service Department

Solargain boasts Australia’s largest dedicated solar service team, catering to existing Solargain and non-Solargain customers. For the 650,000+ ‘Solar Orphans’ in Australia, we’re here to help if your original solar company isn’t.

 

6/ Industry Best Practices

Solargain stands out as one of the few solar companies that holds ‘New Energy Tech Approved Seller’ status + ISO9001 Quality Assurance + ISO45001 Health & Safety certification. These certifications require us to pass annual audits, proving our commitment to industry-best practices and providing our customers with a consistent high-quality service.

 

 

Reviewers report paying: $4,300 - $8,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Solargain Reviews (1015)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.2/5

Value for money

4.3/5

Quality of System

4.4/5

Installation

4.3/5

Customer Service

  • 5 star 238
  • 4 star 633
  • 3 star 99
  • 2 star 32
  • 1 star 13

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Professional service

We are soon to have our panels and battery installed.
We trust we have the right system for our needs and budget - we certainly had a large amount of information from which to make a well-informed decision.
All the contact we have had with Solargain so far has been very positive - questions have been answered in detail, their people have all been polite, professional and on time.
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No fuss quote and install

No fuss getting a quote

No pressure to purchase

Install completed on time without issues

Lots of information provided , manuals, warranty

Good communication

Performance of system is lower than expected / advertised (6kw+ system, yet to do better than 3.8kw) but this might be all to expect .
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No hassle, good product for fair price and excellent service

Can't fault Daniel and his team. Replaced old PV system and old gas hot water system. All done in one day with minimum disruption. Like for like quotes for combined PV and Istore heat pump were as good as other recommended competitors. Very friendly installers, good communication. Would highly recommend Solargain.
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Excellent team

The team that installed this was fantastic I would recommend to friends
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Great price, quality, service!

Seamless experience throughout the whole process, including quote/sales to pre-install communication and installation. Amazingly both teams arrived at the scheduled time within 15-mins of each other (Plumbers for Hot Water System and Electricians for Solar) and were both professional, friendly, happy to answer questions, and clearly communicated time frames for water & power outages. Best range of product configurations compared to other providers and very competitive prices for combo deals on Solar & Hot Water. Good to known the local team has been operating for a long time as well. System was so well designed that it was generating maximum output almost immediately after installation. Highly recommend you reach out to Solargain for a quote!
Panel rating: 5/5
Inverter rating: 5/5
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If they’re happy to install in your area they should be happy to service it. I’ve had warranty issues take months with no resolution as they can’t/won’t send a technician out of Sydney.

The original installation was quick but they left rubbish in eaves, ceiling space and in cavities where they were too slack to take down with them and thought no-one would ever notice. Grubs. Poor workmanship there. I wouldn’t hire them again.

Inverter rating: 4/5
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Solar panel replacement

The initial service identified that the present system after 15 years had died. Useful discussions on replacement options and followed by 3 options and quotes. Easy system to follow and arrange the work. Good exchanges by email and phone as necessary. Managed to have an earlier installation than originally in diary. The installers were prompt and and worked continuously removing old system and installing the new. They were polite, explained the system well and cleaned up the leaf litter from the roof. Even a gift bag on leaving.

I am awaiting the warranty and other details that were meant to arrive before installation but the date did change.
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New solar

Great service from the office staff through to the installers
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Great experience at every level

Great professional experience at every level from sales to installation. Everything was on time and on quote. Team showed up exactly as promised and did a very professional job. Price was also very competitive without having to sacrifice quality. Great experience all round and also dealing with a well known team that have been around for a long time was reassuring. Great choice after much research and thought. Highly recommend them. Peter H
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Flawless experience from start to finish!

I had a great experience with Solargain and can’t recommend them enough.

I spoke to several solar company’s but Solargain stood out. The price was competitive with the sales and quote experience sealing the deal, giving me confidence in the rest of the process. Lindsay was by far the best in terms of making an effort to understand my needs and go the extra mile to find a solution and matching competitive quote that fitted those needs. She was always available for any questions I had.

From there, everything was exemplary. The process was much quicker than I thought, on time and effortless from my perspective. Solargain took case of it all!

Panel rating: 5/5
Inverter rating: 5/5
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Installation is excellent first class

I found from when I asked for a quote to the installation Solargain and the installer were very professional and helpful they listened to my wants and delivered accordingly I would recommend them to anyone who is looking for a solar product and installer. I would give them a 5+ star rating
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Smooth and efficient job done.

All the work was completed and site was left clean.work was done a day before the agreed date.
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Easy as deciding

Ricardo in sales was easy to deal with answered any questions I had the hardest decision was how much I wanted to spend and the panels and inverter I choose once deciding it was easy. Alex the installer and his apprentice were on time and very easy to make the job transition smoothly even with the amount of wind and rain on the day
Now waiting to get western power meter changed out. Then the solar can get switched on
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Great communication with Leeanne and the installers did a great job.

Good communication with Leeanne and the installers were good as well.
Inverter rating: 5/5
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Great communication throughout

We were very impressed with the professionalism throughout the process of obtaining solar electricity for our house. communication (both on the phone and via email) was commendable.

The installers were excellent while installing the system. They were punctual, and efficient. They spent a good amount of time explaining everything we needed to know post installation.

I will be happy to recommend Solargain to anyone who asks for ‘Solar advice’ in the future.
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Solargain Solar system

1) Ryan Costello was very polite and helpful with the quote process. (thank you)

2) The installers were very polite, helpful when explaining about the solar system and I might add were very tidy, in my opinion they were very professional, nothing was a problem.

3) After the install I was shown how to operate the new system, they answered any questions I had including the grid connections and the monitoring app on my device.

Great experience, thank you.
Allan
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Brilliant Service from Solargain Team

I can't speak highly enough of the Team at Solargain. Brilliant Service from the Sales Team, with the advice, information and documentation provided. The Installation Team were Fantastic, Terrific people, they worked hard to finish in a timely manner and left my place tidy. The customer service once installed ensured my system was connected and I had access to the App. I would recommend Solargain as a Competitively priced, Honest and Reliable company.
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Sales responsive, Installation Great, system perfect.

The Solar Gain Design/Salesperson was good and responsive to my questions. The Installation crew from PROSUN Electrics were Courteous , Careful , Genuine and Professional. The energy provided as of the third day was amazing. We had a system before which was removed ; and they allowed us time to paint the roof underneath the old system before coming back. Two days was all it took for the installation. Apart from a battery limit issue at the start, all is running well. I was too eager to get online with my Fronius' Solar.Web' and I believe I took control of the Inverter before the Designer had set it up corrrectly. We are waiting on that outcome. It was a bit concerning, for the life of the battery, that the battery was left to discharge to 22% and the was recharged back up top 100% by 10AM the following day.
Panel rating: 5/5
Battery rating: 5/5
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Great Job

Solargain put a 13.2kw system on my house in WA
There salesperson Sheldon was very helpful and knowledgeable about the product and process he was great to deal with. The install crew was excellent and did a great job.
I would definitely recommend Sheldon and Solargain

Malcolm
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Solargain are a pro company

Solargain took a little while to respond to my Solar quotes enquiry, but so glad I waited. They are a very professional and knowledgeable company in Solar. Everything was explained clearly and they helped me make a good decision I’m now happy with. I also decided to get the hot water system too. Punctual, professional and personable. Highly recommend
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Original Review on 02-09-2022:

Enphase system

Quoting process easy- changed my mind 8 times- salesman was always happy to talk to me and answer my questions.
Installation was fast, tidy and well done - no problems.
System running, still waiting for grid connection, been 2 weeks.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you Sharryn! We're happy we could assist you in your decision process.

Kind regards,
Solargain

12 months later we asked Sharryn: "Are you happy with the performance of your system so far?"

System is performing great.
I am about to install a Tesla powerwall2 battery- had to shop around to get good price.
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Original Review on 13-10-2022:

Had the product I wanted. Environment friendly company

Not installed yet, at my choice. So far so good. Smooth, prompt quote process by email. I new the product I wanted thanks to solarquotes so I did not need advice - just the product which included an EV charger for a car next year I was forced to rate installation that has not happened n/a not available in survey.
Also customer service that is not complete but so far so good.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hi John,
Thank you for your review.
We're glad to hear your experience so far has been positive and we look forward to getting your new system installed!
Kind Regards,
Solargain

10 months later we asked John: "Are you happy with the performance of your system so far?"

After a delay getting the inverter EV charger SOLARGAIN were fantastic/professional with the installation. The information provided by SOLARQUOTES enabled me to choose the equipment I wanted from environmentally responsible companies that also met my places of manufacture requirements. Also that the system I chose was technically advanced for the longer term. With this info it was frustrating that some firms only wanted to sell me a system ‘they wanted to sell’, NOT to meet my non-budget (I.e. environmental, not monetary) choices. SOLARGAIN accepted my choice which made the negotiation much more pleasant. Again thanks to SOLARQUOTES comprehensive & up to date info. The WA sales manager for SOLAREDGE was also very easy to talk to, honest re delivery time, & understood my decision. Even returning a call when he was in Israel.
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Good and efficient, helpful with any questions or concerns

Good and efficient guys. Completed the work on time and left the house tidy after the installation
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Great experience

From initial enquiry to final installation, our experience of Solargain was first class. No complaints at all.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 18-09-2022:

Extremely neat installation with every connection checked by the Manager (electrician) before being handed over

Every thing was arranged for me. All I had to do was pay the account. The installers were puntuial and courteous. I could not expect a better experience. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you Grahame for the glowing review and for choosing Solargain!

10 months later we asked Grahame: "Are you happy with the performance of your system so far?"

Yes I am pleased with the system performance
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Best installer

I got the cheapest quote from these guys, 2000 less than the next quote, with best components.
The installer arrived on time, and did a great job.
Very happy w the system.

Panel rating: 5/5
Inverter rating: 5/5
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Professional service

The quoting process was efficient and all our questions were answered in a timely manner. The installation was on time, and quick, and the installers were polite and professional. So far the customer service has been excellent, but we’ve only had the system for a week.
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A great solar/heat pump solution

Quite process was excellent; clear advice, responsive and patient in ensuring I made a good decision
Installation was handled well, both solar and heat pump on same day. No fuss and no mess.
Every query before and after installation has been actioned professionally and enabled me to be confident in results.
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Knowledgeable before and after

Quote was comparable to others but top notch products and knowledge. Installers also very switched on and neat workmanship.
Inverter rating: 5/5
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We’ve used Solargain twice now and can happily recommend!

Solargain installed our system at our first home then we moved to be closer to family and we were so happy with the first system we had no hesitation using Solargain again to install our second system at our new home.
Panel rating: 5/5
Inverter rating: 5/5
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Solar System and EV charger

I had a very good experience with the Solargain team. Their ability to advise on the best combination of panel, inverter and ev charger was very good. Excellent customer service and professional install.
Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by Solargain for this review. Learn more here.

Client

Great choice for solar products. Very professional and very reliable.
Panel rating: 5/5
Inverter rating: 5/5
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Detailed attention to customer needs

The whole process was very professional and catered to our individual specific concerns. We had installed solar with this company earlier in our previous house and for our current residence we got quotes from them as also some other competing services. Lindsey Ditfort at Solargain talked to us in detail and provided a fair feedback of their systems; specifically they told me clearly what would not work and what would not be a bang for my bucks given our lifestyle and house structure. The installer, Thomas Eastcott, who came out to review the house also gave detailed and more specific feedback based on which Lindsey re-did her quotes and layouts of panel. They responded quickly to our numerous questions and gave very detailed feedback.
The installers were great. Punctual, letting us know an hour before they arrived, friendly and frank, and informative about the system and what I could expect moving forward with respect to the 5KW battery we installed.
All in all, very happy with the whole process.
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Original Review on 03-08-2022:

All inclusive. No additional add-ons, e.g. if the board needs updating etc

From all.
All really good and professional. Provided a fair amount of detail of their systems. By talking to them all I believe I ended up with sufficient information to make an informed decision.
Responded quickly when contacted for appointments.
Solargain had own installers, and they were great. Tidy, on time, polite and informative as well about the system and what I could expect moving forward. Due to some lacking hardware at the residence it required a team to come back and commission the system later. Same as above.
I had to do nothing with regard to the commissioning of the system.
I just signed the quote and paid at the end. That was my contribution.
Solargain provided updates and processed all paperwork, processed the the credit claim.
Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hi David,

Thank you for your detailed and glowing review! We're glad our team could assist you with your solar journey and thank you for choosing Solargain.

Kind regards,

10 months later we asked David: "Are you happy with the performance of your system so far?"

So far, no faults and output still appears to be the same.
The customer service was great and still respond to questions or requests quickly, but no follow up on if contractor does contact/schedule meeting. Nothing major, just some further information requests that the supplier couldnt answer
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No hassle!

The whole process was very easy with Solargain and our consultant was great to work with. We had redesigns, compared quotes and designs from other companies, personal insight from our consultant, and no needy follow up emails or phone calls. Everything was done on our time and to our schedule, which allowed my partner and I to think through and research our options thoroughly. There was no pressure to commit until we were ready and the rest of the installation process was seamless.
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Great service from quote to installation!

My wife and I had our consult and quote completed by James de Santos who drove all the way out from north of the river to meet us in Forrestdale. He was very knowledgeable and answered any questions we had which made the whole process quick and easy. The installation process also went ahead without a hitch. Sean Troup and his team were very professional and considerate while installing the panels and again were very knowledgeable and answered any questions I had when going over the post work and how to use the app to monitor the system. We would happily recommend Solargain to anyone looking into solar.
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Competitive products

Solargain were able to provide a competitive price and with the support of James de santos we were able to understand the information for making the correct decision for our requirements
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Very Happy!!!

I recently chose Solargain to install my 6.6kW system and iStore 270L Heat Exchange hot water (I had over 30 quote systems from various suppliers).

The support from Solargain during sales, pre-install and install was excellent and met or exceeded my expectations. I think it shows the benefit of going with an established, long term supplier.

The panels, inverter, and iStore hot water all work as planned. I especially love the app and being able to see not only my generation, but also my consumption. This allows me to understand our energy use and plan when to use certain appliances. They also helped to tailor a system that will allow for future panels and battery installation.

I highly recommend Solargain.

Panel rating: 5/5
Inverter rating: 5/5
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Excellent Solar System

Quoting process was quick and easy. Was given three options to choose from that suited my house
Installation was easy and painless, everything was on schedule
And customer service was fantastic the whole way through :)
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An easy experience :)

The team at Solargain were quick to give us an initial quote and then we're amazing tailoring several more quotes to meet our solar system requirements.
They were prompt in responding and answered all my questions efficiently and comprehensively.
We asked several companies for quotes but Solargain were by far the best at communicating so we went with them.
Install went super smoothly and we had our system up and running in a single day and hooked up for use within the week.
We couldn't be happier with the products recommended and their function.
Excellent job guys!

Inverter rating: 5/5
Battery rating: 5/5
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Efficient and seamless

I made a call to Solargain in Mandurah in the morning as we needed a new tank and hot water system. They didn't need to come out to the house to give us a quote as they could see our house and old system on the internet. I agreed to their very reasonable quote and they sent a wonderful crew the next morning with a complete new system and took away the old system. What could have been a painful experience turned out to be a pleasure!
Thank you Solargain.
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Hassle free from start to finish

Thanks Lindsey! From start to finish it was a simple and painless process of design, install, and finance. Should have done it years ago!!
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Great service

Mark and Mick were extremely helpful in providing advice about which system would be best for our property. All of our questions were answered, both on site and over the phone. The install happened very quickly and without issue. I appreciate that Solargain employs its own installers rather than contracting out, and provides a high level of service in regional areas.
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Good to go with if you know what you want. Not perfect, but bent over backwards to get it right.

I went with Solargain through their IKEA partnership and found it to be a great deal since they had the panels and inverters I was looking for. Keep in mind that IKEA's competitiveness can fluctuate based on their stock, so it's important to ensure they have the right products for your needs. In my case, I was lucky enough to get 440W Jinko panels instead of the 370W ones that they initially quoted for, but it took a few emails and nudging to get them on teack. That's a pattern that continued through the quote and install process.... But in the end the value for money is better and the quality is the same as what I've seen after checking out installs my friends have gotten.

The installation process was mostly good, but not without its issues. They didn't stick to the agreed-upon layout, didn't grind down roof tiles enough in some spots, created more entry points into the roof than necessary, took all of my spare tiles even though they only used half of them, and forgot to bring some parts like a WiFi dongle for the inverters.

Despite these problems, I would still choose Solargain again for a few reasons. Firstly, they were more affordable than other options. Secondly, when comparing with friends' experiences, Solargain we're just as bad with their install quality as the competition but had better component prices 12kw for 10.7k after STC seems legit at time of writing. Lastly, they redeemed themselves by sending an auditor after the installation who meticulously listed the issues (including some I hadn't noticed) and arranged for their resolution without any fuss.

TL;Dr Solargain was a good choice, just be prepared to keep an eye on the details.

Inverter rating: 5/5
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Thanks for Tom and the team at Solargain for doing our

Thanks for Tom and the team at Solargain for the 5-star service!

From consultation to quote to install, Tom and his team made the whole process smooth and seamless.

We were provided with a quality system which suited our needs exactly. The installers were true professionals - friendly, on time, knew exactly what they were doing and cleaned up after themselves.

We were always updated with the progress of all works and couldn't be happier with the outcome. Absolute pleasure dealing with Solargain - so much so we had to get them for the install on our rental property as well.

Most importantly, I'll sleep easy at night knowing Solargain has the resources and network to support my installation going into the future. Thanks again!
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Professional, great advice, patient

Advice was accurate. Mick was patient and explained everything clearly. Installation was professional and on time.
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Original Review on 25-05-2022:

Going solar

I have yet to have the installation performed hence no review on this element yet. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 4/5

Supplier Reply:

Hi Stuart. Thank you for leaving your review. Glad to hear the process has gone well so far. Kind regards, Solargain.

10 months later we asked Stuart: "Are you happy with the performance of your system so far?"

yes. Only wish that the app would allow notifications when the solar system was not covering 100% self generation and was relying on incoming power from the grid.
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Professional service

Peter was extremely knowledgeable and helpful. Information was clear, succinct and comprehensive.

Installers were punctual, knew what they were about and got on with it. Didn’t even stop for smoko until job was well underway.

Installation very neatly done and efficiently u undertaken. These blokes know what they’re doing…

Tidy, polite, and determined in the face of slow internet connection. Wouldn’t leave until they’d downloaded the app and explained all the processes to us. Everything you’d hope for with such a complicated process for us.
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Solargain - Super Sheldon

Sheldon Simons and the team at Solargain were very helpful. I used 4 quotes and Solargain were the only company that visited our home before quoting.

They gave me lots of helpful information in discussing the quote.

It was easy to see why I'd trust them to do the right thing, compared to others that just wanted to sell what they had on the books.
Sheldon knows his products inside out. Very good operator. They solved all my requirements and quoted a second time to ensure I was satisfied when I wanted to consider a larger system.

After sales service was also top notch.

I won't use anyone else in Perth.

Forget saving $500 for a similar system, get the best advice and great after sales service. Solargain team are experts.

Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 01-05-2022:

Solargain

Sale and quoting process was honest punctual and gave me what I wanted
Installation was done by a great tidy pleasant efficient team
Still in the process of grid connection and after service as just been installed
Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 4/5

Supplier Reply:

Hi John. We're glad to hear you had a good experience with the team and that your installation went well. If you ever need any assistance you can always reach us on 1300 73 93 55. Kind regards, Solargain.

10 months later we asked John: "Are you happy with the performance of your system so far?"

The system has performed extremely well especially during the warmer months
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