SAE Group Pty Ltd

SAE Group Pty Ltd Reviews

4.5

Based on 1509 ratings 3 Reviews removed

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About

Founded in 2010, NSW headquartered SAE Group provides solar, battery, hot water heat pump and EV charger installation. 

Here's what the company has to say about its services:

"Take the power back!

  • We are Gold Accredited Master Electricians first and foremost.
  • We hold ISO accreditations 9001 & AS/NZS 4801 for quality and safety.
  • We are here for the long run - from your initial enquiry to installation, servicing and beyond – we are with you the whole way
  • We deliver quality installations and offer a 12 year workmanship warranty
  • Our offer onsite assessments to cover off all aspects of your solar proposal, including any electrical work, so there will be no surprises on the day of installation – and because we are sparkies, we can handle your electrical work as well.
  • With offices in Brisbane, Sydney (Head Office) and Melbourne, as well as the Gold Coast, Sunshine Coast, Ballina and Coffs Harbour, we are always just a phone call away. 

Our vision is to provide our customers with the best all round electrical services available by working with you to ensure satisfaction and a solution tailored to your specific needs."

 

Gold Master Electrician

AS4801 certfied

ISO9001 certified

You can read customer reviews below. If you've been a customer, we encourage you to leave a rating and review of SAE Group.

Reviewers report paying: $5,000 - $8,800 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter, battery, EV charger and hot water heat pump brands

EV Charger brands previously installed

Hot water heat pump brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

SAE Group Pty Ltd Reviews (1509)

Show Most Recent reviews from All time  across Australia

Average Scores

4.4/5

Value for money

4.6/5

Quality of System

4.7/5

Installation

4.5/5

Customer Service

  • 5 star 646
  • 4 star 700
  • 3 star 127
  • 2 star 25
  • 1 star 11

Fantastic job

We had used SAE a decade ago for our original solar panel installation and chose to use them again for a battery wall based on our positive dealings with them. The sales person was so easy to deal with and did a superb job of helping us understand everything on offer. They accommodated our later start date to fit in with renovations already underway. The installation itself was seamless and we opted to update all of our solar panels as well. We are so happy with the results as we are producing more power than we ever anticipated. Thank you SAE. We highly recommend your company.
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Undecided

The quoting process was great hasn't been installed yet still waiting for Energex to put my address on the grid
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Exceptional service

From initial enquiry to installation the whole team at SAE group were knowledgable and had great customer service. Couldn’t be happier - thank you SAE
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Great efficient service

The installer was efficient and communicated well SAE need to pat themselves on the back
Inverter rating: 5/5
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Not what was promised

Have had 2 systems installed by SAE. The second system was to reduce our power bills further and be battery ready when costs became more reasonable. Unfortunately our bills did not go down with the second system because only one system exports to the grid and the other system is limited to what we use from it. If our usage exceeds what this system produces we have to buy it from the grid even though our other system is producing enough energy to cover our needs. Essentially we give power to the grid from this system and buy it back for $0.30kw. No sensible explanation has been provided and I believe the installation is at fault.
Inverter rating: 5/5
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Fantastic team with excellent follow up service

Tyson was fantastic explaining the options available. Adam was fantastic following up with problems associated with the age of the house. Of course Meg was the star of the team coordinating the whole installation and follow-up. A pleasure to do business with.
Battery rating: 5/5

Supplier Reply:

What a ripper review! Thanks so much for taking the time to share it! We’re stoked to hear Tyson, Adam and of course Meg made the whole process smooth and stress free for you. We reckon they’re pretty great too, so we’ll be sure to pass on your kind words.

It’s been an absolute pleasure doing business with you, and we really appreciate you choosing us for your home.
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Overall Fantastic Experience

The sales process with Andrew was fantastic, he was always available to answer any questions I had and if he even if it meant he promptly called me back because he missed the call.

The installation team was fantastic, even took the trouble to slightly lift the unit after they had already attached it to the wall at my request which was greatly appreciated.

The knowledge imparted during the installation was impecable and really helped me understand how the system was going to operate, there is a reason we have continued to use SAE Group for all three solar installations we have undertaken (the initial install, expansion of the panels and upgrade of the invertor and finally replacement of the invertor with a Tesla PowerWall 3).

Will 100% be using them again when we add the second battery.
Battery rating: 5/5

Supplier Reply:

Thanks so much for the amazing feedback. We’re wrapped to hear Andrew looked after you so well and that the install team went the extra mile to make sure everything was just right. It is great to know the crew were able to share their knowledge and help you feel confident with your system. We really appreciate your continued trust in SAE across all your installs and we will be ready to help when it is time for that second battery.
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Solar System Installation

The SAE group have been brilliant from the first contact with Mark the salesman who’s knowledge and experience helped us choose the best system for our needs to the office staff who kept us informed of the pending installation and finally the installation team of Tanguy, Asher and Pat who were absolutely brilliant and delivered a very professional job nothing seemed to be too much trouble for them. So if you want to help the planet and lower your carbon footprint the people at the SAE group are the ones to see.

Supplier Reply:

Thanks so much for the fantastic review. We’re stoked to hear Mark and the team looked after you right from the start and that our office crew kept you in the loop along the way. Great to know Tanguy, Asher and Pat delivered a top-notch install and made the whole process easy for you. We really appreciate the recommendation and we’re glad to have you on board with SAE helping the planet and lowering your carbon footprint.
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Sigenstor

Quotes wher great and they adapted well to the NSW changes after original quote.
June was the programmed install date , unfortunately supply caused many false starts, eventually installed September.
Installation team where great, noting a location issue on arrival inspection, with good consultation resolved to everyone’s satisfaction.
Job was completed in the time frame, and in a planned manner.
Site cleaned and instructions on battery app and Gateway operation good.

Out of the three quotes SAE where the most attentive to our questions and needs.

Supplier Reply:

Thanks so much for taking the time to share such detailed feedback. We’re really glad to hear our team kept you well supported through the quote process and adapted to the changes along the way. While supply delays can be frustrating, it’s great to know the installation team worked with you to sort out the location issue and got everything finished neatly and on time. We’re stoked you found our crew attentive to your questions and needs and we really appreciate you choosing SAE.
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Great installation and excellent customer service

The installation from the quote to the installation was very professional and problem free.
Battery rating: 5/5

Supplier Reply:

Thanks for the great feedback. We’re really glad to hear everything went smoothly from quote right through to installation. Professional and hassle free is exactly what we aim for, so it’s fantastic to know that came through. Appreciate you choosing SAE.
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Install went as expected

All went well and as expected. Came when booked and left tidy

Supplier Reply:

Thanks for the feedback. Great to hear everything went to plan and the crew left things neat and tidy. We appreciate you choosing SAE.
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Original Review on 18-11-2024:

Easy install process

Good information provided. Install at day and time as quoted. Installation was well done.
Needs clarity around the process to upgrade to digital electricity box ie who contacts who and arranges this. Before or after install?
The iSolar app is good when it works - but goes offline regularly Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 4/5

Supplier Reply:

Thank you for your feedback! We’re glad you found the installation smooth and timely. We appreciate your note about the digital electricity box process and will work to provide clearer guidance on this.

Regarding the iSolar app, we’re addressing connectivity issues to improve reliability. Please reach out if the issue continues—we’re here to help!

Thanks again for sharing your experience—it helps us improve!

10 months later we asked Penny: "Are you happy with the performance of your system so far?"

Better than expected because with electricity prices rising we’re braking even sooner.
Bit annoyed that solar feed in rates are dropping so low.

Thinking about getting a battery but the cost is causing us to stop and think. If we had an electric car it would definitely be a good idea
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Great service, on time as planned.

Adam and Brad right on time as scheduled. Told me how things were going to happen regarding outages, important as my wife WFH. Very efficient setup, explained app and blackout process, love the app, very informative. Luke the sales guy was great to talk to, very straight and honest with quotes and details. Would recommend you talk to SAE before signing elsewhere. Very happy with whole 30kw plus inverter package.
Battery rating: 5/5

Supplier Reply:

Thanks so much for the fantastic feedback. Great to hear Adam and Brad looked after you on the day and kept you informed, especially with the outages while your wife was working from home. Awesome that the setup and app walk-through gave you confidence with the system, and we’ll be sure to pass your kind words on to Luke as well. We really appreciate the recommendation and we’re stoked you’re happy with your 30kW system and inverter package.
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Good, efficient and speedy installation.

My experience with the sales team was good. I am an Electrical Engineer and had the experience of having solar panels for over 15 years. The handover was just O.K. with quite a lot NOT explained, I have managed to bumble my way through. I had trouble last time with the panel wiring lying in the troughs of my roof where they impeded the leaves that accumulated. I did stress to the sales team that I wanted this problem fixed in he new installation, and it was. Another problem was the old screw holes through the roof and the contractor did not seem to interested in talking about this, I do hope his experience is right. i have not had the time to get up on the roof and check that part of the install.

Supplier Reply:

Thanks for sharing such detailed feedback. It’s great to hear the sales team looked after you and that the issue with the panel wiring was resolved in your new install. We do take on board your comments about the handover and the roof screw holes, and we’ll make sure this feedback is passed on to the team so we can keep improving the experience for our customers. We really appreciate you trusting SAE with your system and taking the time to share your insights, especially with your background and experience in the industry.
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Great experience

The team at SAE were excellent to deal with. They made the effort to follow up all inquiries I had. The installation team were courteous and professional and completed the job exceptionally well. Highly recommended.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks heaps for the great review! Stoked to hear our team looked after you from start to finish and that the install crew did such a top job on-site. We really appreciate the recommendation — enjoy the benefits of your new system, and welcome to the SAE family!
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Powered up

Great service pre install and post from SAE for my solar and battery system. The installation crew were very efficient and knowledgeable. They tidied the site and were happy to answer all my questions before they left. Immediate follow up from the office next day checking everything was okay.
Inverter rating: 5/5

Supplier Reply:

Thanks so much for the awesome feedback! We’re really glad to hear everything went smoothly with your install and that the crew looked after you on the day. We pride ourselves on leaving things neat and making sure all your questions are answered before we head off, so it’s great to know that came through. And of course, our team back in the office loves checking in to make sure everything’s running as it should. Appreciate you choosing SAE for your solar and battery, we’re stoked to have you on board!
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From Great SAE Solar to Even Better! - Our System Upgrade & Battery Addition

Eight years ago, we had our first SAE Group solar system installed and it never missed a beat. But we decided it was time to upgrade to a larger system with a battery to get even more out of solar.
We chose 19.11kW SunPower panels, a 10kW Sungrow hybrid inverter and a 25kWh battery—and we’re so glad we did.

From the very first step, the process was amazing. Everything was explained clearly and handled with professionalism. On installation day, Ryan and his team arrived right on time, worked efficiently, kept everything tidy and were a pleasure to deal with. They also took the time to walk us through the new system, which made the transition easy and stress-free.

What’s been most surprising is how being able to monitor the system has changed the way we use power at home. We’re now much more aware of when and how we use energy, and it’s helping us get the absolute best out of both the panels and the battery.
It’s a fantastic upgrade and we couldn’t recommend SAE Group highly enough.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

What a fantastic story, thanks so much for sharing it. We love hearing that your first system served you well for so many years, and that the upgrade with the battery has been such a game changer. Ryan and the crew will be wrapped to know their hard work made the process smooth and stress free. Welcome to the next level of solar living, it’s great to hear you’re already seeing the benefits and getting the most out of your energy use. We really appreciate your continued trust in SAE Group.
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SAE group

Efficient installation by friendly staff. Area left spotlessly clean and tidy.
Inverter rating: 5/5

Supplier Reply:

Thanks for the great feedback. We’re glad the team made the install smooth and left everything neat and tidy. Appreciate you choosing us and welcome to the solar community!
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Outstanding Customer Service received

SAE Group customer service staff and installers were outstanding. They regularly checked in with details of the installation and ensured all details were checked and double checked. Even with all the rain, they kept me informed as to when they would return to complete the installation.

The sales quoting and process was easy as they explained everything in detail along with providing clear timeframes for installation. The team helped with the APP installation and helped organise the grid connection after installation.

We highly recommend SAE Group Pty Ltd if you are thinking of installing or replacing your solar. I would definitely use them again.

Supplier Reply:

Thanks so much for the fantastic review. We’re thrilled to hear you had such a positive experience from quoting through to installation, even with the weather challenges along the way. The team will be stoked to know their efforts and clear communication made things easy for you. Great to hear you’re set up with the app and grid connection as well. We really appreciate the recommendation and look forward to helping again in the future if needed. Welcome to the solar community!
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Do not use - ever

All talk.
Take your money.
Poor design, no professional follow up after design.
Don't listen to the requests of the client.
Conflicting information on documentation.
Non completion of requests.
Signed in May 2025 still waiting in August 2025 for things to get finalised.
Battery rating: 1/5
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Very good experience with SAE solar.

Very good experience with SAE solar from the start to completion. Very happy and satisfied.

Supplier Reply:

Thanks for the lovely feedback. We’re glad to hear everything went smoothly from start to finish and that you’re happy with the outcome. Welcome to the solar community!
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Great battery installation

Very professional, punctual and knowledge about the product they were installing.
And were helpful in explaining the battery installation and setting up and explaining the app.
Battery rating: 5/5

Supplier Reply:

Thanks for the great feedback. We’re glad to hear the team made the install smooth, explained everything clearly, and helped get you set up with the app. Enjoy the benefits of your new battery system and welcome to the solar community!
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Terrific from start to finish and ongoing

Sales process was clear and consultative and helped us land on a solution suitable for our needs

Installation team was very polite and professional. they had to consider best options for battery locations and consulted clearly. Following installation of the battery, assisted with getting the app and showed how to use it. explained how the battery operates. excellent and trouble free
Battery rating: 5/5

Supplier Reply:

Thanks for sharing your experience. We’re so glad the sales process helped you find the right solution and that the install team took the time to walk through the best battery location and system setup. Great to hear you’re all sorted with the app and confident in how everything works. We really appreciate your feedback and welcome you to the solar community!
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Great result. Some issues with job coordination

Overall a great result.
Task was to retrofit existing 15kW system with 26kWh battery.
Like all technical services, the more you know in advance, the better the result - especially with sizing the system and locating the equipment. Ask questions.
Installation team was great and very cooperative.The end result was very professionally completed.
The job was only marred when they had to return to complete the job. It took 3 attempts for them to return - main reason was due to getting hung up on other jobs schedules before. If the technicians do need to reschedule, make sure the appointment is first in the morning!

Supplier Reply:

Thanks for sharing your experience and for the helpful advice for others looking to add a battery to their system. Great to hear the installation team was cooperative and that the end result has been completed to a high standard. We do apologise for the delays in getting the return visits scheduled and appreciate your patience while we worked around other jobs. Your feedback is really valuable and will help us improve how we manage follow-up appointments. We’re glad you’re now all set up and enjoying the benefits of your new battery.
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Great installer

The sales process with Nathan went really well so did the actual installation. Dates were a bit more tricky but in the end everything went really well.
Inverter rating: 5/5

Supplier Reply:

Thanks for the feedback. Great to hear Nathan and the team made the sales process and installation smooth, and we appreciate your patience around the scheduling. Glad everything came together well in the end—welcome to the solar community!
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Pleased

Well organised from sales to install which was tidy and delivered on time and without fuss.
Inverter rating: 4/5

Supplier Reply:

Thanks for the great feedback. We’re glad to hear everything was well organised from start to finish and that the install was smooth and on time. Appreciate you choosing us and welcome to the solar community!
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Preparation and Installation

Sales process worked well and happy with process and feedback along the way, Nathan kept me well informed.
Installation process was professional and completed in the day.
Preparation for installation took some time and mixed messages re pre site visit, though eventually worked out well.
Team showed me the important parts of system prior to completion on the day.
Since the install I have had some issue with meter and electricity provider setting up account so i can change my plan. Provider having previously advised I have a smart meter having to plan some work related to the meter - origin energy??
I had the meter upgraded 2 years ago to allow for smarter billing to be enabled and now they have to work out if it can do solar??
Otherwise good process for me

Supplier Reply:

Thanks for sharing such detailed feedback. Great to hear Nathan kept you well informed through the process and that the installation went smoothly on the day. We appreciate your patience with the pre-site visit and we’re glad it all came together in the end. Sorry to hear you’ve had some challenges with your energy provider and meter setup—that part of the process can sometimes be tricky depending on the provider. If you need any further support from our side, please don’t hesitate to reach out. We really appreciate you choosing us and welcome you to the solar community!
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No after sales service

Initial installation went reasonably smooth.
However, some 6 months after installation i wanted to upgrade my battery capacity from 20 to 30 kWh. Technical knowledge of SAE office staff was not great providing quotes for systems that simply are not possible. Had to settle for a 25kwh upgrade.
More recently I reported two problems and after some 4 weeks I still have no answers to my issues.
Very disappointing after sales service!!!
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Still waiting

I am still waiting for the install, signed in May, and resigned in June ( due to changes in govt rebate) was told 4 weeks in May, 4 weeks in June then finally in July after chasing up was told there is a delay in the supply of the battery, have tried to email ( last email 17th July) still waiting for a response

sales process was quick and helpful
installation - still waiting
customer service - lacking after signing the contract and as I am still
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Fantastic installer

The installers arrived at the time organised and the install was a very professional job the site was left clean and tidy when they finished and they explained how the system worked before they left
Would definitely recommend SAE
Great Job

Supplier Reply:

Thanks for the kind words. We’re glad to hear the team could make the install smooth, tidy, and easy to understand. We really appreciate you recommending SAE and welcome you to the solar community!
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Professional Installation and Great Advice

Excellent service in every respect with great advice, professional and on-time installation, top quality inverter and battery, assistance setting up and explaining the system and app. Perfect install!
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks so much for the fantastic feedback. We’re thrilled to hear you’re happy with the service, install, and system setup. We’ll pass your compliments on to the team—they’ll be stoked to know their efforts made a difference. Welcome to the solar community and enjoy getting the most out of your system!
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Professional

From the first conversation with Toby till after the installation the project was done quickly and efficiently

Supplier Reply:

Thanks for the great feedback. We’re glad to hear Toby and the team could make the process quick and smooth from start to finish. We really appreciate you choosing us and hope you enjoy getting the most out of your new system!
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Perfect job

Great customer service, install and product knowledge from SAE happy to recommend if required thank you SAE Group.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks so much for the kind words. We’re thrilled to hear you were happy with the service, install, and product knowledge. We really appreciate you recommending us and welcome you to the solar community!
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Brilliant to deal with. Great installation job.

Their pricing was very competitive, communication first class and the guys worked efficiently and were very tidy.

Supplier Reply:

Thanks for the great feedback. We’re glad to hear the team could make the process smooth and tidy while keeping everything on point. We really appreciate you choosing us and hope you enjoy getting the most out of your solar system!
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Review

Everything went well from quoting to installation. Very happy with Solar Quotes and SAE

Supplier Reply:

Thanks for the great feedback. We’re glad to hear the process from quote to install went smoothly and that you’re happy with the outcome. Welcome to the solar community, and we hope you enjoy getting the most out of your system!
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Really happy, quality install

We’re really happy with the service and install by SAE.
Communication was great throughout the quoting and booking of install. They were really patient with us while we waited for our roof restoration to be complete prior to install.
The install team were great to deal with, and their attention to detail was really appreciated.
Battery rating: 5/5

Supplier Reply:

Thanks so much for the kind words. We’re thrilled to hear the process went smoothly and that our team could make things easy while you waited for your roof restoration. We’ll pass your compliments on to the install crew—they’ll be stoked to know their attention to detail was appreciated. Welcome to the solar community, and enjoy getting the most out of your system!
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The installer was great. Unfortunately, we have not been given a date when the Battery will be turned on. (Invoice for full amount paid )

1. Quoting was professional.
2. Installation was excellent.
3. Unable to rate post sale customer service as it has yet to happen! Still waiting for rebate documentation

Supplier Reply:

Thanks for leaving your feedback. We’re glad the quoting and installation process went smoothly. We appreciate your patience regarding the rebate documentation and will make sure it’s followed up promptly so you have everything you need. Welcome to the solar community, and we’re here if you need any further support.
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Additional powerwall 2

Good quality product at a very competitive cost, a very efficient and neat installation.
System performing very well as it should.
Happy with choice of company for purchase / installation.
Battery rating: 5/5

Supplier Reply:

Thanks for the awesome feedback. Great to hear the install went smoothly and the system’s doing its job. Welcome to the green energy community, it’s a good feeling knowing the sun’s working for you. Appreciate you choosing us to get you set up.
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Great to deal with

I found SAE great to deal with from the outset. All involved have been communicative, flexible and professional. I made some last minute changes and they were more than happy to accommodate. I would definitely recommend them.

Supplier Reply:

Thank you for the wonderful feedback! We're so glad to hear you had a great experience with our team. It was a pleasure working with you, and we’re always happy to accommodate where we can. Your recommendation means a lot to us!
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Quality products and advice

I had a very positive experience with SAE Group, right from the initial contact through to the installation. Their salesperson listened to my requirements and provided excellent recommendations. They ultimately recommended a first class solution at a very fair price. The scheduling and installation of the system was also a very positive experience. The installation team did a great job, including cleaning up after they finished. I highly recommend SAE Group and am glad that Solar Quotes directed me to them.

Supplier Reply:

Hi Shane,
We love that we could help you on your way to a cleaner, greener future. Youve chosen a great quality system and installation that will serve you well for years to come
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Quality counts

Given the scramble that the current battery installation market, I selected to choose from reputable installers. The firm I chose had good quality products at a reasonable price.

Importantly, the firm listened to me (as against tried to 'educate' me fit their range of products).

Supplier Reply:

Thanks for the feedback Bruce, we are glad we could help. We look forward to installing your system when you're ready to go
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Honest, Professional and great Value for money.

The initial sales call was with a solar system design engineer & battery specialist who asked very specific questions regarding our home/work schedule, power usage, any plans for future home development and appetite for cost effectiveness vs quality of system. This person gave me great confidence I was getting the best system for my needs. I had a few questions regarding some of the components and how they compared to some of the other options they could provide that were a bit cheaper or more expensive and the salesperson explained in relatable detail why for my needs that the system that was selected was the best value for money.
Installation went smoothly, the installers worked efficiently, were polite and cleaned up after themselves. They offered to replace a few already cracked roof tiles and recommended I replace my roof tile mortar as it had deteriorated and could allow water leaks into the roof. The team leader explained to me the next steps of the process now that my system had been installed, helped me download the Solar interface smartphone app and sign in and gave me a thorough run down of the inverter.

Supplier Reply:

Hi Damian,
Thankyou for your feedback, great to hear our team exceeded your expectations at every step along the way. We hope you re now enjoying the benefits of your quality solar solution designed to suit you and your lifestyle
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Easy as Installation

Whole process was and has been easy. Polite, punctual and professional. Sales and quoting was great process guided by knowledgeable staff. Grid connection was organised in a good timely manner and done well. Batteries have been ordered and deposit paid. Expecting same excellent service.
Inverter rating: 4/5

Supplier Reply:

Thank you so much for your kind words! We're thrilled to hear the process has been smooth and that you've had a positive experience with our team so far. We truly appreciate your trust and look forward to continuing to provide you with excellent service as we complete the battery installation.
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Mostly positive, but poor follow up mars my experience.

Mostly good.
The installation itself was quick and efficient apart from them having to return to complete it a few days later.
Panel rating: 5/5
Inverter rating: 4/5
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Great all round!

Fast response to initial enquiry. Offered multiple options and a full breakdown of benefits for each. Installed panels and battery in under 1 day. Great company, would use again for sure!
Battery rating: 5/5
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SAE Solar Battery

The sales process was quite helpful and provided information initially as required . The quoted price seemed reasonable at the time. (has proven to be not such a great deal).

Nevertheless the tradesmen completed the installation smoothly, and once on site, efficiently and tidily.
While I was given a good run-down following installation, it was probably “information overload”. Not really able to absorb all at once. Probably could have done with follow up info!
Also not really sure that we are optimising use - or how to do that.
What is there to know about VPP.

Supplier Reply:

Hi Terrence,
Thankyou for your feedback. We are pleased to hear the installation of your new solar battery went so smoothly. We do understand there is a lot of information to get your head around and we have tried to call you a couple of times since your installation to see if we can assist you with breaking down the information overload. We would also be happy to walk you through some some recommendations for a suitable VPP. Please feel free to give us a call back on 1300 18 20 50
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Painless, and profitable.

Having the battery installed was an easy process from the get go. The guy who came around, gave honest and factual advice on whether it was actually even worth my money to get a battery. And he admitted at that point of time it was borderline being able to pay for itself over it's lifetime for my power usage. Having said that, I decided to go with a battery, as a way of helping the environment, and it does help with cash flow as your electricity bill becomes so minuscule without making lifestyle changes to use your solar generated power efficiently. The SAE team gave me an estimated date, of installation and price, as it was the start of NSW subsidies. And both came out better than expected considering our crazy weather this year. The installation team were very professional, punctual and even bit of a comedy duo when you got talking to them. But really when it all comes down to it, a battery doesn't change your life, it really just sits there in the corner doing it's own thing. The only thing it changes is your footprint in the environment and your bill, and when the power goes out in your street, you can stand at your window and laugh at your neighbours as bit of a bonus.
Battery rating: 5/5

Supplier Reply:

Hi Rodney,

So great to hear we could cut through the noise out there for you and provide honest advice and the right solution for you. We love hearing that our customers are not only saving money but also have security when the power goes down. Thanks also for you doing your part to help us transition to a cleaner, greener energy future!
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The panels themselves are fine, the after sales service is incredibly disappointing

I don’t usually leave negative reviews, but I feel I need to share my experience with SAE Solar to hopefully help others make an informed choice.
We had solar panels installed by SAE. Not long after, we noticed a roof leak directly under where the panels were installed. What started as a small issue quickly turned into significant internal damage to our ceiling due to the significant amount of rain we have had over the last few months.
I contacted them straight away, but it took over a month—and several follow-up emails—before anyone even got back to me. I only received a proper response after escalating things and mentioning I’d be lodging formal complaints. That really shouldn’t be necessary just to get someone to take responsibility.
A technician finally came out in early May, but since then I’ve been stuck chasing answers. I’ve followed up multiple times, even assisting in arranging a local builder to do the repair work, but weeks later I’m still waiting for a decision or timeline.
The installation itself might have been fine, but the customer service and aftercare have been extremely disappointing. If something goes wrong, you want a company that takes ownership and communicates properly. Unfortunately, that hasn’t been my experience with SAE Solar.
Panel rating: 4/5
Inverter rating: 5/5
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Very very disappointing with a number of faults over 12 months

Quotation process was good
Installation was good
After sales service when we have had system failures, incl. 1 just 1 month after installation was nonexistent. with no afterhours contact available & delays in repairs with no parts on hand.
Even during work hours to be able to speak to someone direct with any knowledge was like extracting teeth.
I have wasted so much time with SAE over faults & problems I would never recommend them.
I should have used a local company
Inverter rating: 1/5

Supplier Reply:

Hi Warrick,
We are very sorry to hear this has been your experience with us. We do appreciate your feedback as we are always looking for ways to do better. I can see that your system required an update and once this was completed you now have full visibility again of your monitoring. As a courtesy, I've jumped on today to check that your system is still working well and can see that even with relatively high consumption your battery has fully charged and is powering your home nicely. We are working hard to improve our customer contact at the moment and appreciate your feedback
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Five Stars for Overall from Beginning to End.

They could not have done anything better from our first meeting till the after service we received.

Supplier Reply:

Ahh Thankyou Gayle! we are happy we could get you own your way to a cleaner, more affordable energy future
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