SAE Group Pty Ltd

SAE Group Pty Ltd Reviews

4.5

Based on 1472 ratings 3 Reviews removed

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About

Take the power back!

 

SAE Group are celebrating 10 years in solar and more than 18,000 solar installations since 2010.

 

  • We are Gold Accredited Master Electricians first and foremost
  • We hold ISO accreditations 9001 & AS/NZS 4801 for quality and safety
  • We are here for the long run - from your initial enquiry to installation, servicing and beyond – we are with you the whole way
  • We deliver quality installations and offer a 12 year workmanship warranty
  • Our offer onsite assessments to cover off all aspects of your solar proposal, including any electrical work, so there will be no surprises on the day of installation – and because we are sparkies, we can handle your electrical work as well
  • With offices in Brisbane, Tweed Heads, Coffs Harbour and the Sunshine Coast, we are always just a phone call away 

 

 

 

Reviewers report paying: $5,000 - $8,800 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter, battery and EV charger brands

EV Charger brands currently installed

EV Charger brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

SAE Group Pty Ltd Reviews (1472)

Show Most Recent reviews from All time  across Australia

Average Scores

4.4/5

Value for money

4.6/5

Quality of System

4.7/5

Installation

4.5/5

Customer Service

  • 5 star 621
  • 4 star 692
  • 3 star 126
  • 2 star 23
  • 1 star 10

Additional powerwall 2

Good quality product at a very competitive cost, a very efficient and neat installation.
System performing very well as it should.
Happy with choice of company for purchase / installation.
Battery rating: 5/5
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Great to deal with

I found SAE great to deal with from the outset. All involved have been communicative, flexible and professional. I made some last minute changes and they were more than happy to accommodate. I would definitely recommend them.

Supplier Reply:

Thank you for the wonderful feedback! We're so glad to hear you had a great experience with our team. It was a pleasure working with you, and we’re always happy to accommodate where we can. Your recommendation means a lot to us!
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Quality products and advice

I had a very positive experience with SAE Group, right from the initial contact through to the installation. Their salesperson listened to my requirements and provided excellent recommendations. They ultimately recommended a first class solution at a very fair price. The scheduling and installation of the system was also a very positive experience. The installation team did a great job, including cleaning up after they finished. I highly recommend SAE Group and am glad that Solar Quotes directed me to them.

Supplier Reply:

Hi Shane,
We love that we could help you on your way to a cleaner, greener future. Youve chosen a great quality system and installation that will serve you well for years to come
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Quality counts

Given the scramble that the current battery installation market, I selected to choose from reputable installers. The firm I chose had good quality products at a reasonable price.

Importantly, the firm listened to me (as against tried to 'educate' me fit their range of products).

Supplier Reply:

Thanks for the feedback Bruce, we are glad we could help. We look forward to installing your system when you're ready to go
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Honest, Professional and great Value for money.

The initial sales call was with a solar system design engineer & battery specialist who asked very specific questions regarding our home/work schedule, power usage, any plans for future home development and appetite for cost effectiveness vs quality of system. This person gave me great confidence I was getting the best system for my needs. I had a few questions regarding some of the components and how they compared to some of the other options they could provide that were a bit cheaper or more expensive and the salesperson explained in relatable detail why for my needs that the system that was selected was the best value for money.
Installation went smoothly, the installers worked efficiently, were polite and cleaned up after themselves. They offered to replace a few already cracked roof tiles and recommended I replace my roof tile mortar as it had deteriorated and could allow water leaks into the roof. The team leader explained to me the next steps of the process now that my system had been installed, helped me download the Solar interface smartphone app and sign in and gave me a thorough run down of the inverter.

Supplier Reply:

Hi Damian,
Thankyou for your feedback, great to hear our team exceeded your expectations at every step along the way. We hope you re now enjoying the benefits of your quality solar solution designed to suit you and your lifestyle
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Mostly positive, but poor follow up mars my experience.

Mostly good.
The installation itself was quick and efficient apart from them having to return to complete it a few days later.
Panel rating: 5/5
Inverter rating: 4/5
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Great all round!

Fast response to initial enquiry. Offered multiple options and a full breakdown of benefits for each. Installed panels and battery in under 1 day. Great company, would use again for sure!
Battery rating: 5/5
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SAE Solar Battery

The sales process was quite helpful and provided information initially as required . The quoted price seemed reasonable at the time. (has proven to be not such a great deal).

Nevertheless the tradesmen completed the installation smoothly, and once on site, efficiently and tidily.
While I was given a good run-down following installation, it was probably “information overload”. Not really able to absorb all at once. Probably could have done with follow up info!
Also not really sure that we are optimising use - or how to do that.
What is there to know about VPP.

Supplier Reply:

Hi Terrence,
Thankyou for your feedback. We are pleased to hear the installation of your new solar battery went so smoothly. We do understand there is a lot of information to get your head around and we have tried to call you a couple of times since your installation to see if we can assist you with breaking down the information overload. We would also be happy to walk you through some some recommendations for a suitable VPP. Please feel free to give us a call back on 1300 18 20 50
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Painless, and profitable.

Having the battery installed was an easy process from the get go. The guy who came around, gave honest and factual advice on whether it was actually even worth my money to get a battery. And he admitted at that point of time it was borderline being able to pay for itself over it's lifetime for my power usage. Having said that, I decided to go with a battery, as a way of helping the environment, and it does help with cash flow as your electricity bill becomes so minuscule without making lifestyle changes to use your solar generated power efficiently. The SAE team gave me an estimated date, of installation and price, as it was the start of NSW subsidies. And both came out better than expected considering our crazy weather this year. The installation team were very professional, punctual and even bit of a comedy duo when you got talking to them. But really when it all comes down to it, a battery doesn't change your life, it really just sits there in the corner doing it's own thing. The only thing it changes is your footprint in the environment and your bill, and when the power goes out in your street, you can stand at your window and laugh at your neighbours as bit of a bonus.
Battery rating: 5/5

Supplier Reply:

Hi Rodney,

So great to hear we could cut through the noise out there for you and provide honest advice and the right solution for you. We love hearing that our customers are not only saving money but also have security when the power goes down. Thanks also for you doing your part to help us transition to a cleaner, greener energy future!
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The panels themselves are fine, the after sales service is incredibly disappointing

I don’t usually leave negative reviews, but I feel I need to share my experience with SAE Solar to hopefully help others make an informed choice.
We had solar panels installed by SAE. Not long after, we noticed a roof leak directly under where the panels were installed. What started as a small issue quickly turned into significant internal damage to our ceiling due to the significant amount of rain we have had over the last few months.
I contacted them straight away, but it took over a month—and several follow-up emails—before anyone even got back to me. I only received a proper response after escalating things and mentioning I’d be lodging formal complaints. That really shouldn’t be necessary just to get someone to take responsibility.
A technician finally came out in early May, but since then I’ve been stuck chasing answers. I’ve followed up multiple times, even assisting in arranging a local builder to do the repair work, but weeks later I’m still waiting for a decision or timeline.
The installation itself might have been fine, but the customer service and aftercare have been extremely disappointing. If something goes wrong, you want a company that takes ownership and communicates properly. Unfortunately, that hasn’t been my experience with SAE Solar.
Panel rating: 4/5
Inverter rating: 5/5
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Very very disappointing with a number of faults over 12 months

Quotation process was good
Installation was good
After sales service when we have had system failures, incl. 1 just 1 month after installation was nonexistent. with no afterhours contact available & delays in repairs with no parts on hand.
Even during work hours to be able to speak to someone direct with any knowledge was like extracting teeth.
I have wasted so much time with SAE over faults & problems I would never recommend them.
I should have used a local company
Inverter rating: 1/5

Supplier Reply:

Hi Warrick,
We are very sorry to hear this has been your experience with us. We do appreciate your feedback as we are always looking for ways to do better. I can see that your system required an update and once this was completed you now have full visibility again of your monitoring. As a courtesy, I've jumped on today to check that your system is still working well and can see that even with relatively high consumption your battery has fully charged and is powering your home nicely. We are working hard to improve our customer contact at the moment and appreciate your feedback
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Five Stars for Overall from Beginning to End.

They could not have done anything better from our first meeting till the after service we received.

Supplier Reply:

Ahh Thankyou Gayle! we are happy we could get you own your way to a cleaner, more affordable energy future
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Off Grid 3 Phase system

Quote process straight forward
Installation went ahead as expected aprox September 2022
1, Installation Professionally installed
2, Wiring neat and tidy "external" to fuse box

Installation of backup Generator 17kVa 2024 September
On installation of backup Generator
1, Had a series of problems which affected operation and reliability
2, Both Generator installer and SAE installers when connecting to Main Inverters unable to solve problem
3, ""I solved problem. Settings on Generator incorrect. Not SAE's fault
4. After installation, cover of fuse box fell off. Broken hinges.
5. Internal wiring of fuse box was disgusting and rats nest squeezed into box
6. So bad unable to traced connections of wiring
7. Monitoring system reported Phase 1 incorrectly. ZERO Current
Phases 2 & 3 reported correctly. Direct measurements on Phase 1 were correct
8. Problem still not resolved
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After Sales Service

My solar panels are trapping a large amount of leaves beneath them which is difficult to clean. I tried contacting SAE by email and phone. After finally getting a response I was informed a technician would require to inspect my installation for a fee. I have paid the fee of $340 on the 14th May and have heard nothing since.
I will now have to begin chasing SAE to get something done, something that I have already paid for!
After Sales Service is obviously not a priority for SAE!

Supplier Reply:

Hello Hugh,

Thankyou for your feedback, I am sorry to hear this has been your experience with us. We do value your feedback and are always looking for ways we can do better.
I can see that our electrician has returned yesterday to look at a tilt racking for your system as an alternative to help better manager the leaves currently building up underneath your solar array. We will provide you with this solution for your consideration tomorrow.
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Fantastic Installer! Quality system!

Fantastic Installer, no issues with the system provided and installed a year ago. Quality equipment and produces exactly what SAE advised us the system would generate. Recommend SAE Group! Would use them again in the future if I need to upgrade.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks for the fantastic review. We’re glad the system is performing exactly as promised and that you’re happy with the quality and installation. We look forward to helping with any future upgrades.
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Very good company

Very good to do business with always on time all staff are very helpful and courteous. Neat and tidy installations, they explain all about the equipment in easy to understand information and how to login on the computer to see system running.
Panel rating: 4/5
Inverter rating: 5/5
Battery rating: 4/5

Supplier Reply:

Thanks for your kind words. We’re pleased to hear our team’s punctuality, helpfulness, and clear explanations made the experience smooth and easy to understand. Neat and tidy installations are always our goal.
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Easy, simple and great installation

Good quote and easy to chat to. Installation was quick and easy and they were very polite and punctual about the whole thing. Showed us how to use the whole system and great to talk to if there are any issues.

Supplier Reply:

Good quote and easy to chat to. Installation was quick and easy and they were very polite and punctual about the whole thing. Showed us how to use the whole system and great to talk to if there are any issues.
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Kept us in the loop the whole way

Sales process + manager was great. Had his own SAE PV system also so had great insights / feedback on the options and where the best value is - eg inverter, tree shading etc etc.

Supplier Reply:

Thanks for the great feedback. It’s fantastic to hear our manager’s firsthand experience helped guide you to the best value options. We’re glad the sales process and advice hit the mark.
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Fantastic system has never let us down in 5 years.

I purchased an off grid system from SAE 5 years ago as it was going to cost in excess of $50,000 to connect to the grid for the privilege of receiving a quarterly bill. The off grid system was a no brainer and it has been operating reliably and constantly since the date of purchase. The installation of the panels, hardware and batteries went seamlessly and the customer experience was professional and helpful. I highly recommend this solar energy provider.
Inverter rating: 5/5

Supplier Reply:

Thanks for sharing your experience and recommendation. We’re delighted your off-grid system has been reliable and that the installation and support met your expectations. It’s great to know we could offer a smart alternative to grid connection for you.
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Great service

Whole process was very smooth from initial quote to install and a great price for a good system of roof top solar.
Tyson through to the install guys were good and whole area was tidied up after the install. Great run through of the system and the app
All working really well.
Thanks SAE

Supplier Reply:

Thanks for the awesome feedback. We’re glad Tyson and the install team made the process smooth and left everything tidy. It’s great to hear the system and app are working well for you. Thanks for choosing SAE.
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Longevity and high quality of product

We have been a long-term customer and during that time have had great support. We were only just speaking about this this morning over a coffee with friends and commenting on the fact that they are a trusted company and helpful with any enquiries during our association with you.
Inverter rating: 5/5

Supplier Reply:

Thanks for your loyalty and kind words. It’s great to hear that we’ve been a trusted and helpful partner over the years. Here’s to many more coffee conversations and continued support ahead.
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5 Stars for Zero Electricity Bills since 2020

Our Sungrow inverter and Sunpower solar panels were installed in 2020 in our fully electric house and we have received $ Electricity Quarterly Credits ever since. Sale advice, installation advice and customer service all excellent.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for the fantastic feedback. We're happy to hear your Sungrow inverter and Sunpower panels are keeping the credits rolling in. Great to know our advice and service have hit the mark from start to finish.
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Easy Stress Free Solar Installation Process

Our home had sustained substantial damage following a hail storm . Apia our insurer paid to have our house roof repaired and gave us a settlement for remaining repairs .
We had an existing 5 Kw Solar System that had been installed by the SAE Group . A Thermal scan revealed that the panels , although visually intact ; were compromised and needed to be replaced . We were on a healthy feed in tariff and were aware that although tempted to power our system up risked a drop in tariff rate .
The SAE Group helped us with our decision making and we had them install a 4.8Kw Solar System. Removal of the old and installation of the new had to be coordinated with our tiled roof repairs and the work was completed in a timely manner and without fuss.
The SAE Group sent me an email during Cyclone Alfred advising us to leave our Solar System switched on. This conflicted with much messaging in the media and gave us the comfort to leave it take care of itself.
We now have the ability to monitor our solar system status on line and are enjoying life as pensioners without a power bill .

Supplier Reply:

Thank you for sharing your story. We’re so glad we could support you through what was clearly a complex situation. Your safety and solar performance are always our top priority, and it was important to us that you had clear, professional advice, especially when other messages may have caused confusion. We're proud to have helped you preserve your feed-in tariff and stay safely powered through the storm. It's great to hear you're now enjoying peace of mind and power savings in retirement.
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A work of art!!

SAE have just finished installation of two Neovolt 10 kWhr batteries. The location was a very visible area near a verandah. Andrew and team did a great job. Very neat and a positive layout that does not detract from the location.
Early days in the performance but so far so good.

Supplier Reply:

Thanks for the great feedback. We're glad Andrew and the team delivered a neat and thoughtful installation in such a visible spot. It's early days, but we’re confident you’ll continue to be pleased with the performance.
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Professional, Reliable and Efficient.

This is our third home we have had Solar and air conditioning installed by SAE.
Sales rep was very informative, giving us assurance and direction for our systems.
Installation was efficient, punctual and tidy always informing us throughout process.
Couldn’t be happier with systems installed each time and the customer service provided with education and support and reassurance.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
EV Charger rating: 5/5

Supplier Reply:

Thanks for your continued trust in us, it means a lot. We're thrilled to hear each installation has met your expectations and that our team kept you informed and supported throughout. Here's to many more years of comfort and clean energy.
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Sae group

The complete process with SAE Group was professional, efficient and cost competitive. The sales representative Mark Horley was extremely knowledgeable and he did not attempt to sell us more than we needed but instead designed a system which was ideally suited to our needs. The installation by Arthur and his team was rapid and professional, completed in one day, despite being told initially that it could take two days. Our old system was removed and recycled by SAE as part of the cost. I can highly recommend SAE group.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for the wonderful review. We're so pleased to hear Mark, Arthur and the team delivered exactly what you needed with professionalism and efficiency. It's great to know the whole process, from design to installation and recycling, hit the mark. We truly appreciate your recommendation.
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Fantastic service

I really have appreciated the after sale service!! Any questions or problem after the installation has been a breeze!!!

Supplier Reply:

Thanks so much for your lovely feedback. We're delighted to hear our after-sales service has made things easy for you. Always here to help, anytime you need.
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Recommended

Tidy, timely and professional. Would use again to add a battery if price is right
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for the kind words. Great to hear you found us tidy, timely and professional. We’ll be ready if you decide to add that battery, competitive pricing included.
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Home Battery Install

Home Battery Storage added, Quality product at a very competitive price.
Expertly Installed, neat wiring layout.
Systems capabilities fully explained and understood.
Shutdown and startup proceedures fully explained and demonstrated.
Battery rating: 5/5

Supplier Reply:

Thanks for the fantastic review. We're thrilled you’re happy with the quality, price and expert installation. Great to hear the system and procedures were clearly explained and understood. Enjoy the power of your new setup.
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Excellent sevice and follow up

Whilst it was slow to get the process started the service and communication was spot on. All the people I had contact with were honest and upfront.

Site was left clean and tidy
Battery issues were promptly attended and contact maintained until working.

Supplier Reply:

Thanks for your thoughtful feedback. We're glad to hear the service and communication hit the mark and that our team kept things clean, clear and honest. Appreciate your patience at the start and happy to hear everything's now running smoothly.
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Great Installation and service

Efficient and on time, the installation was neat and the gear works a treat.
Inverter rating: 5/5

Supplier Reply:

Thanks for the great review! We're glad everything is running like a dream and that the installation hit the mark. Here's to smooth sailing with your solar setup.
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Fantastic All Round

From the very beginning on quoting, through installation and follow up everything from SAE has been wonderful.

All staff were very polite and efficient and we appreciated the extra information given to us as this was our first ever solar installation.

Highly recommend SAE!

Supplier Reply:

Thanks a bunch for the glowing review! We're thrilled to have made your first solar experience a smooth and sunny one. Our team loved working with you, and we're so glad the extra info helped. Welcome to the solar side, high-fives all round!
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Simple process and great value for money

Easy process, fast and well explained. Also the booking process for installation.
Battery rating: 5/5

Supplier Reply:

Thanks for the sunny feedback! We're all about keeping it simple, speedy and crystal clear from start to finish. Glad the booking was a breeze too!
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Cannot fault the installer and installation, 5 stars

Chose SAE via Solaquotes, amazing service, easy every step of the way always kept informed. On install day I was not on site so the installer facetimed with me to discuss, so pleased, great system generating lots of power with an app to see live just how well it’s performing. Love it

Supplier Reply:

Love this! Choosing SAE through Solaquotes was a bright move. We're thrilled you found the process easy and well-communicated every step of the way. Big kudos to our installer for the FaceTime walkthrough—solar service with a personal touch! Enjoy all that clean, powerful energy and the live app updates.
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Great install and service

Tyson was great to deal with for the quote/acceptance . Process was seamless with allocation of the install date .
Install team of Arthur and Drew were great explaining the install plan and getting the job done . All tidy on completion and good explanation of inverter reporting .
Thank you for a great experience and future power bill savings

Supplier Reply:

Thanks for the kind words! Tyson made sure the start was smooth, and Arthur and Drew powered through the install like pros. Glad everything was tidy, clear, and set for future savings, here’s to lower power bills and a sunnier setup ahead!
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

20KW Sunpower Maxeon System

I had an exceptional experience with SAE. Their reputation for high-quality solar panels and inverters, particularly the Sunpower Maxeon panels and Fronius inverters we selected (42 and 2 x 10kW respectively), was certainly upheld. The sales process was remarkably smooth, thanks to a knowledgeable and approachable representative. The installation team was equally impressive – highly skilled, efficient, and demonstrating unparalleled workmanship. Their punctuality was also appreciated. Furthermore, the customer service team was consistently helpful and responsive. As a first-time solar customer, I especially valued their guidance through the grid connection process. I wholeheartedly recommend SAE.

Supplier Reply:

What a fantastic review! We're so glad your first solar experience was a standout. From smooth sales to skilled installation and helpful support, it’s great to hear every part of the process met your expectations. Those Sunpower Maxeon panels and Fronius inverters are a powerful combo, and we’re thrilled you’re enjoying the results. Thanks for the wholehearted recommendation!
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Tesla battery for home

Sales and quoting process was efficient and informative.
Installation guys were polite, tidy and punctual. They explained the battery workings well after installation.

Supplier Reply:

Thanks for the great feedback! We're glad the quoting process was a breeze and that our install team kept things neat, on time, and informative. Enjoy the new battery—may it run as smoothly as the whole experience!
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Efficient and lovely staff

I had a great experience with SAE. Our sales rep was lovely, and our install team was very efficient. I look forward to using them again when we get our second battery.
Battery rating: 5/5
EV Charger rating: 5/5

Supplier Reply:

Thanks for the kind words! We're so glad you had a great experience—sounds like our team charged up the good vibes. We’ll be ready and waiting when battery number two is on the horizon!
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I added another module to my battery

Great service, excellent product throughly recommended, product and service after service also great.
Inverter rating: 5/5
Battery rating: 5/5
EV Charger rating: 5/5

Supplier Reply:

Thanks for the glowing recommendation! We're thrilled you’re happy with both the product and the service—before and after. It’s always our goal to keep things running smoothly from start to finish!
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Were patient while I reviewed options and solutions to make it right for my circumstances

The electrician was first class. Knew his stuff.
Inverter rating: 5/5

Supplier Reply:

Thanks for the glowing plug! ?? We only hire sparkies who really shine, glad yours was a bright spark!
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Very Happy Customer

The salesman was extremely helpful with his suggestions and Ideas.
The installers very friendly. Happy to have these installers to chat and ask questions. So HELPFUL. Turned up on time and cleaned up after themselves.
Everything was explained to me before they left the premises. Installation of the app and what to do
Inverter rating: 4/5

Supplier Reply:

Thanks for the fantastic feedback! We're so glad you found our team helpful, friendly, and full of good ideas. It’s great to hear they took the time to explain everything and left things spotless—just the way we like it!
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Great system for a townhouse

Bought a solar system with battery and panels because I would rather pay off the system than have a power bill each month. My install was tricker than usual with a 3 story terrace townhouse and limited spaces where the battery inverter could go. Single phase power so didn’t want to over invest, and couldn’t be bothered being a trading Barron with amber energy. Wanted a battery because I use a lot of air con overnight and the price made sense.
SAE had a best range of products, combinations, advice. Easy finance option. I got a special with neovolt & seraphim panels pre Christmas, paid a bit more because of the scissor lift for install which is normal, safer and faster for everyone. Went with top of the range panels with 40 year warranty because that’s the trickiest install, then figure the battery will need replacing in 10-15 years so that’s where I could be more budget conscious in this scenario. SAE sales and service were great and understood the assignment. I Cannot recommend highly enough. They provided after service check ins to make sure everything was working and the smart meter and energy retailer stuff was taking care of. Ran through how to use on the day.
It’s been 3 months: my system is 99% self sufficient meaning bills are tiny or credits and what I used to pay to the energy retailer is now the fixed rate green loan payment in the short term.
Everything even stood up in the recent cyclone, no issues.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Wow—thank you for such a detailed and thoughtful review! It’s clear you did your homework, and we’re thrilled to have delivered a system that met your needs, quirks, and all. Three-story terrace? No problem. Cyclone? Still standing. It’s great to hear the system is performing like a dream and that our team hit the mark from sales to install to follow-up. Here’s to many years of self-sufficient, stress-free power!
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Perseverance was needed

We engaged SAE group to install two Tesla 2 batteries at our premises. Both of these installations required overcoming many challenges as has always been the way with practically everything when upgrading our 1940’s home.

Each battery was installed on seperate occasions and with Energex demanding a new power box installation on the opposite side of the house a metre from the front, this only added to the complications. We also needed to get 3 phase power installed to the meter box.

SAE group had trouble getting communications between the meter box and the batteries to work on both seperate installations and spent hours on the phone to Tesla trying to figure out where the problem was. I have to give it to them, they replaced parts and upgraded other parts until finally getting to the root cause and solving all of the issues.
Today, everything works perfectly and during the recent cyclone where the entire neighbourhood was without power for more than 10 hours, we had full power to our home the whole time.

I would recommend SAE Group for your solar and battery installation because they are first class with ensuring they stay on the job and follow up until everything is completed satisfactorily.
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thank you for sharing such a detailed and thoughtful review! Upgrading a 1940s home is never simple, but we’re so glad our team could rise to the challenge—not once, but twice. It’s great to hear everything is now running smoothly (even through a cyclone!), and we really appreciate your recognition of the team’s persistence and dedication. We’re proud to have powered your home through it all!
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Great experience. Excellent installation

Very good process. Clear and professional communication. Installation process and explanation very good.
Battery rating: 5/5

Supplier Reply:

Thanks for the great feedback! We're glad to hear the process was smooth and communication clear—just the way it should be. Happy to know the installation and handover hit the mark too!
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Fantastic instaler and company

They arrived on time and installed our battery, then showed us how the app works. Extremely polite and extremely professional.
I would highly recommend SAE group
They were recommended to me by a solar expert who did not do batteries. Fantastic service and lovely people to deal with.
Battery rating: 5/5

Supplier Reply:

Thanks so much for the kind words! We're thrilled to hear our team brought the power—and the professionalism. It’s always a win when a solar expert gives us the nod too. Here's to smooth charging and sunny days ahead!
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Excellent solar provider

From the sales/quote process to the installation everything went well. I had already done my homework before getting the quote however the sales rep was still very helpful. The install team was on time for both days of the install and were all very polite. Unfortunately the smart meter wasn't working after being installed but they quickly sourced another and had it working asap. After the install their customer service team arranged for the grid connection.

I will be looking to have a battery installed in the future and will most likely be getting SAE Group to install it. I would deffinetly recommend SAE Group for your solar install.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for the thoughtful review! Sounds like you came prepared, and we’re glad our team could still add value every step of the way. Great to hear the install went smoothly—even with a hiccup, our team was on it. We’ll be ready when you're set for that battery!
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Great System and Install - Communication around install dates could be improved.

System was only installed this week and the install was seamless and good quality.

The difference between the salesperson's lead time for install to actual install was wrong. Was quoted installed in 3 weeks and it took 7 weeks for installation, in other words an extra energy bill that I was hoping would be reduced.

Overall still very happy with product.

Supplier Reply:

Thanks so much for your review! We’re thrilled to hear the installation went smoothly and that you're loving the product. Apologies for the delay—it looks like our timing got a little off-track. But we’re happy you’re still enjoying the benefits! If you need anything else, we’re here to help!
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Great experience all round.

The whole process was seamless. Mark at SAE was efficient, informative and prompt. I cannot ask for a better experience from any aspect. Thank you.

Supplier Reply:

Thank you for your kind words! We’re so glad to hear the process was seamless and that Mark made such a positive impression. We really appreciate your support and are thrilled you had a great experience with SAE!
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Fantastic Service

From the quote to the final installation the crew at SAE were fantastic. Thank you for excellent service
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you so much! We're thrilled to hear you had a great experience from start to finish. We really appreciate your kind words and are glad we could provide excellent service!
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Happy with all aspects of service

The provider advised of all processes from contact/on sites quote,approvals and final installation and removal of old system and new 6kw working perfectly.

Supplier Reply:

Thanks for your great feedback! We're glad the process was clear and smooth from start to finish, and it's fantastic to hear your new 6kW system is working perfectly. Welcome to the solar community! ?
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