SAE Group Pty Ltd Reviews
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About
Founded in 2010, NSW headquartered SAE Group provides solar, battery, hot water heat pump and EV charger installation.
Here's what the company has to say about its services:
"Take the power back!
- We are Gold Accredited Master Electricians first and foremost.
- We hold ISO accreditations 9001 & AS/NZS 4801 for quality and safety.
- We are here for the long run - from your initial enquiry to installation, servicing and beyond – we are with you the whole way
- We deliver quality installations and offer a 12 year workmanship warranty
- Our offer onsite assessments to cover off all aspects of your solar proposal, including any electrical work, so there will be no surprises on the day of installation – and because we are sparkies, we can handle your electrical work as well.
- With offices in Brisbane, Sydney (Head Office) and Melbourne, as well as the Gold Coast, Sunshine Coast, Ballina and Coffs Harbour, we are always just a phone call away.
Our vision is to provide our customers with the best all round electrical services available by working with you to ensure satisfaction and a solution tailored to your specific needs."
You can read customer reviews below. If you've been a customer, we encourage you to leave a rating and review of SAE Group.
Reviewers report paying: $6,000 - $7,265 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panel, inverter, battery, EV charger and hot water heat pump brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
Battery brands previously installed
EV Charger brands previously installed
Hot water heat pump brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
SAE Group Pty Ltd Reviews (1590)
Show Most Recent reviews from All time across Australia
Average Scores
4.4/5
Value for money
4.6/5
Quality of System
4.7/5
Installation
4.5/5
Customer Service
- 5 star 689
- 4 star 728
- 3 star 132
- 2 star 26
- 1 star 15
11 August 2026
10 August 2026
An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.
A service well provided
Everything completed to a very high standard. Customer service and communication was excellent.Inverter rating: 4/5
10 August 2026
Faulty battery replaced quickly
My Tesla battery monitor stopped working and the SAE team reviewed and replaced with a new one quickly. The helped the battery connect to the apps. It was a very positive experience, thank you so much!10 August 2026
Professional
Pleased I went with SAE, they have installed a quality product that has met our expectations.10 August 2026
Very professional sales experience and install
I’m very happy with my solar panel and battery set Craig from SAE was extremely helpful and very knowledgeable he has matched our system perfectly to usage, even on cloudy days the system performs above expectations. Installation was professional and staff friendly and courteous . I highly recommend this company, thank you.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
06 August 2026
Awesome experience all round with SAE
Awesome experience with SAE from original quote for big solar and battery system, the followups and updates keeping me across the progress to the installers who left the place cleaner than they found it and truly went above and beyond. top work team.Panel rating: 5/5
Battery rating: 5/5
06 August 2026
Excellent from start to finish
The purchase was an upgrade of an existing system that had been damaged by hail. The salesman was very helpful in providing us with the information to ensure that we got the correct cash settlement from the insurance company.The installation occurred a week or two earlier than expected. On the day the installers were running late but were in contact to advise of their amended arrival time. The install was hassle free and they made sure to install the new panels in the same place as the previous panels so that there were no different coloured roof tiles visible. They showed how to use the app for the inverter which was running on completion of the installation.
Overall very happy with the whole process from quoting through to the installation.
22 July 2026
Fantastic!
Great install, fantastic communication, would recommend for friends and family in the future!Supplier Reply:
Thank you for your lovely words! Providing quality workmanship and clear communication is what we strive for, so it's great to know we delivered on both. We truly appreciate your recommendation.21 July 2026
So easy to work with thru the whole process.
All connections and paperwork prepared and organised. Very happy with the process from first enquiry to final install.Supplier Reply:
Thanks so much for your kind words! We aim to make every installation as stress-free as possible, so it's wonderful to hear everything was prepared and organised to your satisfaction. Enjoy your new installation!18 July 2026
Punctual, reliable, responsible installer
The sales and quoting experience was clear, appropriate and proportionate to the job. A delay in our accepting the quote resulted in a significantly increased requote to accommodate a decreased govt subsidy rate. However further discounts were applied by SAE to keep the extra costs contained.The installation was timely, the installers and SAE office were responsible and polite, the installers advised and revised ways to optimise the capture and inversion from panels and strings, CT-Clamps and Strings were checked, rechecked and correctly installed, issues with iSolar app resolved and follow-up service offered.
Customer service was clear, friendly and polite with scheduling, invoicing and follow-up service. Grid reconnection was effective. We have not yet used the EV charger but know we can call for assistance.
We would recommend SAE for professional service.
Panel rating: 3/5
Supplier Reply:
Appreciate your review James14 July 2026
Very poor installer performance and not providing what I expected.
This company was very quick in providing quotes but then things went down hill. They are based in Gold Coast not Sunshine Coast as I was led to believe. They repeatedly made appointments to do the work then cancelled several times. I gave them three contracts, battery supply and install, relocate existing solar panels and EV charger supply and install. The panel relocation work was put off several times and after two days on site about two weeks apart the panels are finally moved but the solar system is disconnected and cannot be used. The EV charger was installed but was supplied without a cable to connect the car, after almost a week I have no cable and no commitment from them to supply one. The battery installation is delayed by Energex and this is not SAE’ fault.All staff have been courteous and helpful but progress is not what it should be.
Inverter rating: 4/5
14 July 2026
An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.
Another first rate SAE Group Pty Ltd installation.
We have had the pleasure of dealing with SAE Group Pty Ltd previously.Nothing has changed !
Throughout the whole process this time, from quoting to installation, all staff were amenable, professional and willing to assist with how to operate the system.
Overall, another example of excellent customer service.
Supplier Reply:
Thank you for your continued trust in SAE Group! It means a great deal to know we've been able to deliver another positive experience. We're pleased to hear our team provided the same professional service from quoting through to installation and took the time to ensure you were confident using your new system. We truly appreciate your support and look forward to assisting you again in the future.
06 July 2026
A very professional company
The salesman came out to my house to have a good look around before preparing the quote.The installation crew were very friendly and professional. They negotiated a few changes with me to make for more efficient solar operation. I was very happy with all aspects of this company's solar and battery installation.
Supplier Reply:
Thank you for your fantastic review! We're delighted to hear you were happy with every stage of your solar and battery installation. Taking the time to understand each property and working with our customers to achieve the best possible outcome is something we pride ourselves on. We'll be sure to pass your kind words on to the team. Thank you for choosing SAE Group!06 July 2026
Amazing service from start to finish.
From the moment I contacted SAE the interactions were professional and considered. Every concern, want, and need was considered and the system was explained in exactly the detail I needed to understand what I was going to get and how it would look.When the team came to install they too were amazing, checking with us at each stage to ensure we were happy with the work to be done.
The final result is amazing, it is exactly what we expected and works even better. The battery and all of the electrical work is so neat and tidy you would think that they were installing it in their own homes, only they cleaned up the area so that it was even better than when they arrived.
Honestly, this was a painless experience with no stress and the only surprise was how good the team was that did the installation.
Supplier Reply:
Thank you for your wonderful review! We're so pleased to hear you had a smooth, stress-free experience from your first enquiry through to installation. It's great to know our team kept you informed throughout the process and that you're happy with the quality of the installation and the finished result. We'll be sure to pass your kind words on to the team. Thank you for choosing SAE Group, and we hope you enjoy your new solar and battery system for years to come!
24 June 2026
Quality from the get-go
Professional company from sales to installation . being involved in construction industry for nearly 40 years its good to see a company that has very professional tradesman , sales and project managersSupplier Reply:
Thank you for your kind words! It means a lot coming from someone with your experience in the construction industry. We're proud of our team and are delighted you had a professional experience from sales through to installation. We really appreciate your support!24 June 2026
Reliable from start to finish
Tyson did a very honest and reliable job with my quote. Unlike other places I had got quotes from, he took the time to review my energy bills and ensure my battery and solar system met my needs, not exceed it. He was quick to respond and clear on all questions I’ve had.The installation team were on time, efficient, clear on what they were doing and left the home clean. They were polite, good communicators on how it all works.
From end to end, high level of integrity, reliable and genuinely easy to work with. I’ve already recommended SAE to three colleagues. Can’t be happier
Inverter rating: 5/5
Supplier Reply:
Thank you so much for your amazing review and recommendation! We're thrilled to hear Tyson took the time to design a system that truly suited your needs, and that our installation team delivered a smooth experience from start to finish. We really appreciate you recommending us to your colleagues, and we're so glad you're happy with your new solar and battery system!12 June 2026
Happy with the outcome
Gave a good proposal that met budget and requirements. Happy with the quality of the work and how it looks. Had some follow up questions after installation which they helped withPanel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks so much for your kind review! We're glad we could deliver a solution that met your budget and requirements, and that you're happy with the result. We're always happy to help with any questions after installation too. Thanks for choosing us!
08 June 2026
Fremantle installation
The sales / quoting process was excellent.We unfortunately changed our minds three times but this was handled by SAE and new quotes were given quickly.
The time to installation was given and though at the first quote 3 months hence it did not change and then luckily the installation was brought ahead 3 weeks.
The installation was completed in one day and has performed as expected.
A planned outage in our area allowed us to see what will happen and we were happy.
Help prior to this given by SAE Queensland so that I understood what will happen in an outage.
I do not understand the charger question so I would like to know about it.
Grid connection had a bit of a problem but once I contacted SAE I found out what the problem was and paperwork for the electricity company was completed.
Battery rating: 5/5
Supplier Reply:
Thank you for your great feedback. It's so good the sales and quoting process was smooth, even with a few changes along the way, and that the installation was completed efficiently and ahead of schedule.It’s also great to know your system performed exactly as expected during the planned outage and that our Queensland team was able to help you understand how everything would work beforehand.
Thank you for your patience with the grid connection process. We’re glad we could quickly identify the issue and get the necessary paperwork sorted.
Thanks again for choosing SAE Group. We’re stoked you’re happy with your system! ?
04 June 2026
Very happy with my new system
We ended up going with SAE as they seemed to understand our needs best and were friendly and always available to answer our questions. The installers were very professional and finished the job ahead of schedule. The system itself is performing even better than expected so we are very happy.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks for the feedback! We’re so glad our team took the time to understand your needs and help answer your questions throughout the process.It’s great to hear the installation went smoothly and was completed ahead of schedule. Best of all, we’re stoked your system is performing even better than expected.
Thanks again for choosing SAE Group. We really appreciate your support! ?
04 June 2026
Great Results
From our 1st contact to the conclusion of the work it was a pleasure to have dealings with S.A.E. We had two dealings because of the recent hail storms .Both occasions the work ran smoothly. All up 29 panels,2 Tesla 13.5 kW batteries,inverters ,switchboard upgrade,removal of damaged panels. Total cost just under$40k.Our powerbills now about$50 and many cloudy days in there.
Quote was received within24 hours and fully explained. Workmen,punctual courteous also fully explained operation of the new system
On most days we have 100% battery charge by 10.30am.
Had a couple of blackouts but didn't even realise until our phone notification came through advising us of the loss of power
Highly recommended S.A.E.and already have done so.
Battery rating: 5/5
Supplier Reply:
Thank you so much for the great review! We're stoked to hear everything went smoothly across both projects and that you're already seeing the benefits of your new system.It’s awesome to hear your power bills have dropped, your batteries are charging up quickly, and that the backup power is working so seamlessly during blackouts.
Thanks for your recommendation and for already spreading the word about SAE Group. We really appreciate your support! ?
15 May 2026
SAE Group Pty Ltd = Professional Team, Excellent Workmanship & Great Support
After a lot of research into solar and battery systems, I decided to go with SAE Solar and Energy — and I’m genuinely glad I did.From the beginning, Toby was absolutely fantastic to deal with. Professional, knowledgeable, honest, and incredibly supportive throughout the entire process. Nothing was ever too much trouble, and he always took the time to explain everything clearly and made sure I felt comfortable and informed every step of the way. In an industry where customer service can really vary, Toby genuinely stood out.
The installation team were equally impressive. They arrived on time, worked incredibly hard, kept everything neat and professional, and the quality of the workmanship was outstanding. The entire system looks amazing and has exceeded my expectations.
What also stood out to me was SAE’s professionalism and commitment to customer service. It’s easy for a company to be great when everything goes perfectly, but what really matters is how they communicate and support their customers throughout the process — and I truly appreciated the effort, understanding, and professionalism shown by the team.
I’m extremely happy with the final result and would absolutely recommend SAE Solar and Energy to anyone considering solar and battery installation.
A huge thank you again to Toby and the entire SAE team!
Supplier Reply:
Thank you so much for your wonderful review and for taking the time to share your experience.We’re thrilled to hear how happy you are with your solar and battery system, and we’ll be sure to pass your kind words on to Toby and the installation team. Providing clear communication, quality workmanship, and ongoing support throughout the process is something we take great pride in, so it’s fantastic to hear this reflected in your experience.
Thank you again for choosing SAE Solar & Energy and for your recommendation, we truly appreciate your support!
12 May 2026
How the mighty have fallen!
Four years ago SAE installed an Enphase system on my house in Manly and the installation was excellent, done in difficult weather and on time. We moved house and I asked SAE to install another Enphase system and that was a big mistake. SAE cannot manage a project and totally failed to communicate. This installation took six months and was subbed out in the end as SAE had no installers. That was lucky for me as AIS - to whom the work was subbed out - proved to be extremely competent and helpful. I cannot recommend SAE as they never return calls, fail to communicate and clearly don’t understand what service means anymore. The Enphase system is excellent and possibly the safest system on the market. It is engineered to a very high quality and this is the third time I have installed Enphase and cannot recommend them highly enough.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thank you for your feedback and for your continued support over the years. We’re pleased to hear you’re happy with the Enphase system and appreciate your comments regarding the quality of the final installation.We sincerely apologise for the delays and communication issues you experienced throughout the project. While there were significant industry-wide supply and labour challenges at the time, we understand this was frustrating and did not meet the standard we aim to provide.
Your feedback has been taken seriously and will help us continue improving our service and communication processes moving forward.
04 May 2026
An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.
Non-functioning system
We have a non-functioning solar and battery system 5 weeks after install. That’s right - not working. Nothing. No or poor communication. So stressful, so unsatisfactory, so disappointing.Supplier Reply:
We are very sorry to hear about this and apologise for the stress and inconvenience. This is not the level of service we aim to provide. We strive for excellence and take system faults seriously.We’ve been unable to locate your details under this name in our system. Please email [email protected] with:
Account name (it may be under another family member’s name)
Best contact phone number
Installation address
Once we have these details we will locate your account, escalate the matter to our technical team and work to resolve the issue as soon as possible. Thank you for bringing this to our attention.
30 April 2026
Original Review on 03-07-2025:
The installer was great. Unfortunately, we have not been given a date when the Battery will be turned on. (Invoice for full amount paid )
1. Quoting was professional.2. Installation was excellent.
3. Unable to rate post sale customer service as it has yet to happen! Still waiting for rebate documentation
Supplier Reply:
Thanks for leaving your feedback. We’re glad the quoting and installation process went smoothly. We appreciate your patience regarding the rebate documentation and will make sure it’s followed up promptly so you have everything you need. Welcome to the solar community, and we’re here if you need any further support.10 months later we asked Roy: "Are you happy with the performance of your system so far?"
Excellent. Have said goodbye to monthly power bills!30 April 2026
Professional Outfit
Used the same provider for the battery than we had for the panels. Professional, polite and competent from sales through to installation. Highly recommended crewInverter rating: 5/5
Supplier Reply:
Thank you for your great feedback! We’re honoured that you chose SAE Group again for your battery installation.It’s fantastic to hear you found the team professional, polite, and competent all the way from sales through to installation. We really appreciate your recommendation and your continued trust in us.
Thanks again for choosing SAE Group! ?
29 April 2026
Professional no nonsense install
Sales and quoting process was very professional as was the installation. The tradies were very obliging, explained all the ins and outs ie programming functions & did their job as you would expect -polite, efficient & tidyA pleasure to deal with.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thank you for your wonderful feedback! We’re delighted to hear you found both the sales process and installation professional from start to finish.It’s great to know the installation team took the time to explain everything clearly and delivered the kind of service we pride ourselves on: polite, efficient, and tidy.
Thanks again for choosing SAE Group. It was a pleasure working with you! ?
16 April 2026
Our review
SAE Group were quite busy at the time so our install took a while to happen after signing up, however the installation was done quickly with no problems and the team were friendly, helpful and tidy.We are very happy with the system and service so far.
Supplier Reply:
Thank you for your patience and for choosing SAE Group. We apologise for the delay between signing up and installation, and we’re glad the install itself was quick, tidy and professional. It’s great to hear you’re happy with the system and service so far, please contact us anytime if you need anything.09 April 2026
Long time SAE customers go for upgrade
We have been with SAE since 2021 when we installed solar panels. We decided it was time to upgrade to a battery and we researched long and hard before deciding SAE were the ones to go with. Great quoting procedure with many of our questions answered on the spot. Had a bit of a hiccup with installation as our date was rescheduled several times. But extremely happy with end result and the savings we are making as a result of our battery install.Battery rating: 5/5
Supplier Reply:
Thank you for your continued trust since 2021. We really appreciate having you as a long-term customer. Sorry again for the scheduling hiccups, and thank you for your patience. We’re stoked you chose us for the battery upgrade and that it’s delivering the savings you expected. If there’s anything more we can do, please get in touch.
07 April 2026
Great system, great installer
I spoke to Luke about the quote he was very helpful and detailed exactly his proposal and why certain things were required, he answered all my questions in an easy to understand way.I needed to wait a couple of months before getting the installation done, that was no problems and there never was any pressure to buy or install earlier.
The installation took almost a full day but the quality is worth it. The 2 technicians did a very neat and tidy job and acted very professionally.
Overall, I'm delighted with the system.
Battery rating: 5/5
Supplier Reply:
Hi, thank you for your kind review. We’re stoked Luke could clearly explain the quote and that the timing suited you with no pressure. It’s great to hear the installation team delivered a neat, professional job and that you’re delighted with the system. If you need anything further or have questions, please contact us anytime!
06 April 2026
Original Review on 03-06-2025:
Quality products and advice
I had a very positive experience with SAE Group, right from the initial contact through to the installation. Their salesperson listened to my requirements and provided excellent recommendations. They ultimately recommended a first class solution at a very fair price. The scheduling and installation of the system was also a very positive experience. The installation team did a great job, including cleaning up after they finished. I highly recommend SAE Group and am glad that Solar Quotes directed me to them.Supplier Reply:
Hi Shane,We love that we could help you on your way to a cleaner, greener future. Youve chosen a great quality system and installation that will serve you well for years to come
10 months later we asked Shane: "Are you happy with the performance of your system so far?"
Could not be happier about the design proposed and delivered by SAE Group02 April 2026
Tesla Install
Chris and Joel were fantastic they both carried on time explained before starting the job on where things were going to be installed , explained thoroughly and any questions I had were answered politely and with knowledge .Completed job was done so neatly and professional .
Chris helped me to set up the Tesla App explained on how it all worked .
I was more than happy of work done by SAE Group as I chose them because of being Tesla Certified installers .
I would recommend SAE to my family and friends cause I know what type of work they will get .
Well done SAE Group
Battery rating: 5/5
Supplier Reply:
Hi Chris, thank you for the fantastic review! We’re stoked Chris and Joel made the installation smooth, clear, and professional. It’s great to hear the Tesla app setup and our explanations were helpful. As Tesla-certified installers, we appreciate your recommendation to family and friends. If you need anything further, please reach out we’re always here to help!
31 March 2026
Original Review on 03-06-2025:
Quality counts
Given the scramble that the current battery installation market, I selected to choose from reputable installers. The firm I chose had good quality products at a reasonable price.Importantly, the firm listened to me (as against tried to 'educate' me fit their range of products).
Supplier Reply:
Thanks for the feedback Bruce, we are glad we could help. We look forward to installing your system when you're ready to go10 months later we asked Bruce: "Are you happy with the performance of your system so far?"
Not sure.19 March 2026
An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.
Warranty
SAE Group was great to deal with for installation and so on and advice, but now I have a warranty claim with a part that is not working. I have been mucked about for six months and I hear nothing from them unless I contact them, and still just give me the run around, I'm glad nothing catastrophic is wrong with my system as warranty team are hopeless, if I did it again I would not use SAE Group, and I spent 30k.12 March 2026
From the start to completion the team were able to answer my queries in a timely manner and complete the work well in advance. Nothing was too much trouble
The sales team provided a quote the next day and it was installed in 1 day instead of 2. Customer service was able to answer all my questions at onceSupplier Reply:
Thank you for the great feedback! We’re glad our sales team could get you a prompt quote and that the installation was completed ahead of schedule. It’s also wonderful to hear our customer service answered all your questions too. If you need anything else or have mates who could use our services please let us know, we’re here to help!06 March 2026
We are almost living off the battery - very happy
12.8KW battery, added extra solar panels, virtually living off batterySupplier Reply:
Thank you for your feedback. We’re glad to hear your 12.8kW battery and additional solar panels are working well and helping you rely mostly on your own stored energy. Thanks again for choosing SAE Group.05 March 2026
Flawless
Ross was extremely professional, got back to us promptly, and honestly made the most sense to us. He knew the products inside and out and also managed to get us Australian made panels. The installers arrived when they said they would, were courteous and professional and left no mess at all. We then had a follow up phone call. Fantastic service. We got both solar and a battery and so far haven’t paid a cent for electricity. Win win!!Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thank you for the wonderful feedback. We’re so pleased to hear Ross looked after you so well and was able to guide you through the options and secure Australian made panels for your system.It’s also great to know the installation team delivered a professional, tidy job and that the follow up support met your expectations.
Best of all, hearing that your solar and battery system is already covering your electricity use is exactly the outcome we love to see. Thanks again for choosing SAE Group and for sharing your experience.
26 February 2026
Finally made the switch
SAE did a good all day installation in very hot conditions on the roof. Ran out of time to fully commission and hand over the system so I unfortunately could not access the iSolarCloud app for a week until a 2nd visit to home took place.Fairly difficult to communicate with their support team for simple resolution progression. Everything has to go through head office phone where you just get to leave a message with a team member and expect a call back next day. This usually occurs at 8:30am when you're busy so you get left a voice mail to call back which leads to your contact in meetings or unavailable. Frustrating that you are told not to contact your local center but must ring the generic 13 number so they can have someone call you back (usually when you are too busy to take the call). Appears to be a lot of admin/service personnel who all take messages for each other e.g. you are unable to return a direct call and hook up with the person you need to progress your support enquiry. The iSolarCloud app info about my system Service Provider was out of date (contact had left the company auto email reply).
System was generating daily yield of 50kw earlier this week, so very pleasing.
Sign up contract 31/12/2025
First installation date offered 19/02/2026
Fully commissioned 26/02/2026
Panel rating: 4/5
Inverter rating: 4/5
Supplier Reply:
Thank you for your detailed feedback.We’re pleased the installation went well despite the hot conditions and that your system is now generating strong daily output, 50kW is a great result.
We apologise for the commissioning delay and the frustration around app access and support communication. Your comments about callback timing and contact processes are noted and will be reviewed internally.
We appreciate your patience and are glad the system is now up and running well.
25 February 2026
Professional and efficient
I’ve been very happy with SAE Group, installation went smoothly and overall very professional.Supplier Reply:
Thank you for your kind words and for choosing SAE Group.We’re so pleased to hear your installation went smoothly and that you found the team professional throughout the process. We really appreciate your support and trust in us.
23 February 2026
My Review
Updated 3/3/26Hi Team,
Please consider this complaint closed and dealt with.
I had Arthur onsite today who has attempted a fix at this level before, and deemed it a design flaw of the sigenergy inverter version 2.
His explanations is accepted and understood by myself. Please thank him on my behalf, and pass this email onto anyone who needs it.
Cheers,
Leon
Hello fellow solar lovers. I have purchased many systems over the years and now have my first experience to review. Please see my experience below and consider before selecting your installer and system.
Both SAE and Sigenergy have provided very poor after-sales support in my experience.
My original inverter was replaced as part of a recall after only a few months of service, which I accept — these things happen.
However, since SAE installed the replacement unit, the system has not functioned as an energy storage system at all. The batteries have cycled through multiple fault states including offline, faulty, and dormancy. This situation has persisted since Friday morning at 10:00 am, and it is now Monday night.
I have spoken directly with Sigenergy Australia, who have remotely accessed the system. At first glance, they were unable to determine why the system is down. I was advised they would investigate further, but I have not yet received any follow-up.
I have also raised the issue with SAE, pointing out that the system was not commissioned after the replacement inverter was installed. The service technician installed the unit and left, and I was left to discover that the system was non-functional.
I was very happy with the original installation however, the workmanship of the reinstall is disappointing and that is why the two stars were awarded. The technician used 16 mm orange circular bundled building wire, looped in front of my laundry window, and punched out the side of the inverter cover to accommodate the bending radius. When I asked whether flexible cable could be used to maintain the original rear-entry installation, I was told there was not enough money allocated for the inverter replacement, and I was advised to lodge a complaint if I was unhappy.
I understand that faulty replacement units can occur. What I do not accept is a “dump and run” approach when the replacement unit fails immediately. This was evident within an hour of the technician leaving. At the very least, I would have expected the technician to return, another technician to attend, or even a swap to another replacement unit — particularly given the volume of units currently being rolled out under this recall.
I am happy to upload copies of my email correspondence as this issue continues, and I will keep the Solar Quotes community updated.
Inverter rating: 1/5
Supplier Reply:
Hi Leon,Thank you for updating your review, we really appreciate you taking the time to do that.
We’re sorry for the frustration you experienced during the inverter replacement process. Recalls are never ideal, and we acknowledge the experience initially fell short of expectations.
We’re pleased Arthur was able to attend, identify the issue as a design characteristic of the Sigenergy Version 2 inverter, and provide clarity. We’ll be sure to pass your thanks on to him.
Thank you again for allowing us the opportunity to resolve this.
11 February 2026
An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.
Smooth installation
Chris and Joel came out and did the installation they were very polite helpful and respectful which we both appreciate . It’s very hard to get trade guys that take passion in what they do and it shows and reflects that in their tidy clean job they did .They both went the extra mile and that in itself I appreciate . Word by mouth goes a long way these days but yes will recommend Chris and Joel to family and friends .
Thank you again SAE Group.
Battery rating: 5/5
Supplier Reply:
Thank you so much for your wonderful feedback. We’re thrilled to hear Chris and Joel made such a positive impression and delivered a tidy, professional installation.It’s great to know their attitude, respect, and pride in their work stood out. We’ll be sure to pass your kind words on to them, as recognition like this means a lot to our team.
We truly appreciate your recommendation to family and friends. Thank you again for choosing SAE Group.
10 February 2026
Clean and tidy installation
Whilst the sales person did a good job quoting, but the information that he provided turned out to be wrong on the day of installation.The office did not communicate well. I had to call up multiple times to find out my installation date. The installation booking was then moved multiple times at short notice causing inconvenience.
The electricans did a great job at upgrading the inverter and installing the batteries. They had to think on their feet as the batteries couldn't be installed at the original quoted location.
Supplier Reply:
Thank you for your honest feedback. We appreciate you taking the time to share your experience.We’re pleased to hear the installation team delivered a great result and were able to adapt on the day to ensure the inverter upgrade and battery installation were completed properly. We’re proud of their professionalism and problem solving onsite.
We do acknowledge the frustrations around the changes to your installation date. We understand how inconvenient that would have been, and this is not the standard we aim to deliver. Your feedback has been taken on board and will be used to improve our accuracy and internal communication processes.
Thank you again for choosing SAE Group and for your constructive feedback.
01 February 2026
An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.
Stay Away. Nothing but trouble. 2years so far and still not working properly. After sales is appalling.
Cannot contact anyone to complain.Have now paid an electrician 4 times to bypass the system so that I can have hot water. Had technician repair and replace components and still does work. And meanwhile ontop of paying an electrician, I’m paying for power I should not be while it does work, which has been months. Guess I will have to just call them again and wait again.I would recommend calling someone who actually knows solar. Very disappointed and I spent 14k on this system.Inverter rating: 1/5
Supplier Reply:
Thank you for your review. We’re very sorry to hear about your experience and understand how frustrating and unacceptable this situation has been, especially given the impact on your hot water, power bills, and the investment you’ve made.This is not the level of service we aim to provide. We take concerns like this very seriously and want to ensure it is properly resolved, not managed through ongoing temporary fixes at your expense.
We have escalated this internally, and our team will be in touch to review your system, coordinate the appropriate technical support, and work toward a permanent resolution as a priority.
31 January 2026
Home battery installation
Very happy with SAE from quote through to installation of our home battery connected to existing solar system. We had used SAE for the solar system installation and glad we could use them again for the battery.Battery rating: 5/5
Supplier Reply:
Thank you so much for your great feedback. We’re really pleased to hear you were happy with the process from quote through to installation, and we truly appreciate you choosing SAE again for your home battery upgrade.It means a lot to have returning customers, and we’re glad we could help connect everything smoothly to your existing solar system. Thanks again for your support and for choosing SAE Group.
29 January 2026
Terrible experience
Terrible experience, they installed a new system in Jan 2025, after a few months the roof developed a leak, reached out to them straight away and asked for a fix, they said someone will come out to inspect, it took a few weeks and in the meantime the roof leak steadily got worse, after multiple attempts to deal with them they sent out a repair guy who just took photos and said they will go back to the company and I'll hear back from someone, also had a team who came and removed the panels in December, since then I have been trying to contact someone to get the system up and running and the roof fixed which has now caved in.Multiple calls go unanswered, messages not responded to and false promises of someone will call back but no calls ever received.
Really disappointing experience.
24 January 2026
Good quick installation, arrived on time & efficient. Gave me the link to download the app to control the system but haven’t been able to use it at all
The installation looks great, the battery is fully charged but is yet to discharge anything into my assets here. My expectations were that when the sun went down & the battery displayed a significant state of charge, it would start discharging into my system to replace the solar deficiency before any energy was drawn from the grid.I think the installer has missed something important here. Unfortunately it was setup on thursday, we had to wait until the sun went down before we could see any results. The installer said it might take a day to sincronise the network so when it hadn’t, it was Friday night & no customer service.
The app offers so much good stuff but because it is not sinc’d it is blank with no data.
Please get this fixed
12 January 2026
Interesting experience
Sales guy was great. Arrived on time, quoted promptly, had great communication. He organised for the electricians to come out and double check everything a few days before install. That turned into an extra $4,000 because the sales guy hadn't quoted correctly (and he admitted he was totally at fault). Managed to get a slight discount, but still was a great deal more out of pocket than we were expecting. The 6 week turn around I was promised turned into nearly 12 weeks. The office ladies couldn't grasp the concept of call after 2pm. I had numerous calls whilst I was at work. They don't seem to communicate in the office. I was having to email sales to chase up the office people to book my job in.Overall, the system is great. The installers were awesome. Sales need more training in the electrical side of things, you need this before a quote even leaves the office. Would I refer this company? Yes! I have told many people about how happy we are with the system. Am I still annoyed about having to fork out more money? Yes.
Battery rating: 5/5
Supplier Reply:
Thank you for your honest and detailed feedback. We appreciate you taking the time to share your experience.We’re pleased to hear you’re happy with the system itself and that the installation team did a great job. It’s also good to know you felt comfortable recommending us based on the end result.
We do acknowledge the frustrations around pricing changes, timeframes, and communication, and we understand how disappointing that would have been. Your feedback has been noted and helps us improve how we quote, communicate internally, and manage expectations moving forward.
Thank you again for choosing SAE and for your constructive feedback.
11 January 2026
Good Value and Friendly service
Efficient sales/quoting process.Installation yet to occur (big backlog of orders).
Customer service has been good and friendly (so far anyway).
Your system insists on star ratings for "Quality of system" and "Installation" before allowing my Review to be submitted.
I am unable to meaningfully and truthfully rate these categories because the system has NOT yet been installed.
Your 'Rating system' needs to be amended to cater for this. In the meantime, I'm forced to guess star ratings for these which may not be the ratings I would assign after some months following installation. Your system ratings therefore have potentially been corrupted by this shortcoming.
Supplier Reply:
Thank you for your detailed and constructive feedback. We’re pleased to hear you’ve found the sales and quoting process efficient and that our customer service has been friendly so far.Thank you for your patience while awaiting installation. We look forward to delivering a system that meets your expectations and earning those ratings once everything is complete.
31 December 2025
An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.
Fantastic service
Fantastic work and service. Very knowledgeable technicians. Very satisfied customerSupplier Reply:
Thank you for your great feedback. We are really pleased to hear you were happy with the service and found our technicians knowledgeable. We appreciate your support and thank you for choosing SAE Group.29 December 2025
Reliable and informative
Being what I would class as a difficult customer (very thorough in doing my homework and understanding what I am buying), I have no hesitation in recommending SAE for their solar packages. We have now used them twice. Back in 2017 for our initial solar system and again in 2025 for an upgrade with battery. The system is bang on what we need. Haven't had a power bill since installation and get a credit of between $15 and $20 a month. Luke in sales always made sure he had the time to answer all my questions, girls in the office communicated well before and follow ups after installation also. Installation was on time and efficient also. SAE although not the cheapest are still competitive. When dealing with solar it isn't about getting the cheapest but a reliable product that you know will stand the test of time. SAE have ticked all those boxes with us. Further more you know they are a company that if you have any issues 10yrs from now, they'll still be around to fix any problems.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thank you for such a thoughtful and detailed review. We really appreciate you taking the time to share your experience and, even more so, for choosing SAE not just once, but twice over the years.It’s great to hear that your system is delivering exactly what you need and that the upgrade with battery has made such a positive impact on your power bills. We’re also glad Luke and our office team were able to support you with clear communication and thorough answers throughout the process.
You’re absolutely right, reliability, quality, and long term support matter far more than simply choosing the cheapest option. We’re proud to hear that SAE has ticked all those boxes for you, and we truly value your trust and recommendation.
22 December 2025
Original Review on 22-02-2025:
Honesty...
Great sales and follow-up from sales, unfortunately their engine room lets the sales team down a little! Confusing communication between SAE and Ergon Energy! The system appears to be pretty good. Time will tell??Supplier Reply:
Really appreciate you taking the time to share your experience! It’s great to hear that you were happy with our sales team and follow-up. We’re sorry to hear that the communication between SAE and Ergon Energy wasn’t as smooth as it should have been—we know how frustrating that can be.We truly value your feedback and will take this on board to improve the process. If you have any concerns or need any help with your system moving forward, please don’t hesitate to reach out—we’re always here to help!
Thanks again for choosing us, and we hope your system continues to perform well for years to come!
10 months later we asked Tony: "Are you happy with the performance of your system so far?"
Absolutely
Love the new system
My installation of my new solar array and battery went extremely well considering I was trying to juggle my roof restorers and everyone want to come when the weather finally cleared.The guys (and gals) at SAE were extremely punctual and kept me informed the entire way.
When the installation was happening nothing was a problem for the crew doing the job. They were polite and bang on time.
The system has been great. It is working exactly as I wanted and I haven’t touched the grid since it was put up.
Thankyou SAE. Great job!
Inverter rating: 5/5
Battery rating: 5/5